Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.6/5 1,924 reviews

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Hotel extras

  • Spa to relax.

  • City centre

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO

GPS:43.263993, -2.92785

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,924 reviews

TripAdvisor Rating  4.0/5  1,066 reviews

Certificate of excellence 2024

Lovely Hotel

Customer review rating 4.0/5

Lisa Couples - Confirmed reviews ALL

The hotel is really central and the check-in service was so friendly. Our first room had some very noisy neighbours so we moved to a different floor with no problems at all. The windows opened wide which is rare for a hotel but it was so good to have fresh air. The bed was big, the bathroom was modern and it is always good to have a safe in the room. The bar staff were lovely. It was close to everything as Bilbao is not a big city and it is easy to walk everywhere. Small negatives: It isn't a cheap hotel and we didn't use the spa facilities as other reviews mentioned that you had to book them and that even going into the pool wasn't free as it was connected to the spa.

Great location

Customer review rating 5.0/5

Miren E. Families - Confirmed reviews ALL

BeUtiful rooms, staff very helpful and accommodating. Breakfast was great

Good Bilbao Hotel

Customer review rating 4.5/5

Cormac O. Couples - Confirmed reviews ALL

One night, on route to the ferry, 2nd. time. Good experience. Location ideal, short walk to Plaza Nuevo etc. Nice bar for a snack, very good breakfast. Staff and service good. Very comfortable bed. Difficult shower.

Dear Cormac, We appreciate the time you have taken to share your feedback. It is wonderful that you had such a great experience at Mercure Bilbao Jardines de Albia. We are delighted that you enjoyed our ideal location, close to Plaza Nuevo, and our snack bar, which offers a peaceful space and a variety of snacks. It is also great that you appreciated our varied breakfast buffet, which includes fresh orange juice and a show cooking option. However, we regret to hear that the shower setup was not up to your satisfaction. Please know that our rooms vary and we aim to accommodate specific requests to enhance comfort. For future visits, we encourage you to inform us of any preferences and we will do our best to meet them. Nevertheless, we are pleased that you found the bed very comfortable and our team's service satisfactory. We strive to provide a welcoming and attentive service to all our guests. We all hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

Great location

Customer review rating 4.5/5

Rm Friends - Confirmed reviews ALL

Second stay. Ideal location. Excellent breakfast. Rooms comfortable but very dark

Dear Guest, We would like to thank you for reviewing your experience. It’s always a pleasure to welcome a returning guest; we are delighted to hear that the location of our hotel met your expectations and that you enjoyed our breakfast offerings. However, we regret to hear that the room lighting did not fully meet your preferences. Your comfort is of utmost importance to us, and we have noted your comment for consideration during any future renovations. It would be a pleasure to have you return on another occasion. All the best, Sito Pons, General Manager

Great location, lovely room.

Customer review rating 4.5/5

Gerry Couples - Confirmed reviews ALL

The hotel is well located. The rooms are bright and airy and the breakfast is wonderful. Lucas at reception was very welcoming. We will hopefully return.

Dear Gerry, Thank you for taking the time to share your opinion with us. We are delighted to hear that you enjoyed our central location, as well as the bright and airy rooms that we take pride in. Your positive remarks regarding the varied and enjoyable breakfast offerings brighten our day. It is also encouraging to know that Lucas at reception provided a warm welcome that contributed to your pleasant experience. Your kind words and intention to return are the greatest affirmations of the efforts we put into ensuring memorable stays for our valued guests. We look forward to welcoming you back. Best regards Sito Pons, General Manager

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