Beste Theo, Hartelijk dank voor het delen van uw ervaringen. Met veel plezier lezen wij dat u een fijn verblijf heeft gehad bij ons, en dat u zowel ons hotel als het ALL Accor-loyaliteitsprogramma met een 9 heeft beoordeeld en zou aanbevelen. Uw tevredenheid en vertrouwen waarderen wij enorm, en dit motiveert ons om deze hoge standaard aan al onze gasten te blijven bieden. Hopelijk mogen wij u in de nabije toekomst nogmaals van dienst zijn. Met vriendelijke groet, Sito Pons, General Manager

Dear Henry R., Thank you for this high rating. We are delighted that you found our location perfect for exploring Bilbao, with major attractions just a short walk away. Our team takes great pride in maintaining the hotel to a high standard, so it is rewarding to hear that you found everything well kept and had nothing to complain about. We would love to welcome you back on many more occasions. Best wishes, Sito Pons, General Manager

Dear Elizabeth, Thank you very much for your feedback. We are glad you found our beds comfortable and enjoyed our breakfast buffet during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the linen and understand how this affected your peace of mind. Our housekeeping team is always on hand to resolve any issues like this immediately, should you let us know. We also appreciate your thoughts on the value offered, and we take your feedback into careful consideration. Nonetheless, we are delighted that our central location in the heart of Bilbao proved convenient for your visit, with easy access to the Gran Vía, the Guggenheim Museum and the old quarter. We look forward to the pleasure of welcoming you back. Best regards, Sito Pons, General Manager

Dear Dan, Thank you for reviewing your visit. We are delighted that our young colleague at reception made such a warm impression during your check-in and check-out. We are also glad we could find you a quiet room suited to your needs. That said, we are sorry that the ironing setup in your room did not match your preference. Our team is always happy to help with any in-room requests, so please let us know next time and we will do our best to assist. Finally, our central location makes it easy to explore Bilbao, and we hope you were able to enjoy the nearby restaurants and sights during your business trip. We all hope we have the pleasure of seeing you again. Best regards, Sito Pons, General Manager

Dear Ariadna, Thank you for taking the time to share your thoughts. We are delighted that Lucas made such a warm impression when you arrived. Our team takes real pride in being helpful and welcoming, so it means a lot to hear that he was polite, kind, and ready to assist with anything you needed. We are also glad you found your room spacious and comfortable. A great night’s sleep on a good mattress makes all the difference, and our central location puts the best of Bilbao right on your doorstep. Having our private parking with direct hotel access is something we know our guests value, and we are pleased it added to your convenience. We are thrilled that everything felt perfect and that you enjoyed a memorable stay as a couple. We hope you will return for a memorable stay. Best wishes, Sito Pons, General Manager

Dear L., Please accept our sincere thanks for this glowing review. We are delighted that our central location made it easy for you to enjoy the bars and snacks in the surrounding area. It is great to know you found the booking process straightforward on our website, and that our hotel served as a convenient base for your couple’s trip. Our team is also pleased you appreciated the lively neighbourhood with its many dining options just steps away. The entire team looks forward to welcoming you back in the future. Best wishes, Sito Pons, General Manager

Dear Sven, Thank you for choosing our hotel and for sharing your review. It is wonderful to hear that our staff made such a positive impression and that our central location suited your plans. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments about the room condition, the check-in delay, and our sustainability approach have been noted. We appreciate you sharing these observations. Nonetheless, we are glad our team and our position in the city contributed positively to your time in Bilbao. We look forward to welcoming you back in the future. Best wishes, Sito Pons, General Manager

Dear Zsuzsanna, Thank you for taking the time to review your recent stay. We are delighted that you enjoyed our central location and found our team friendly. We also love that the Rincón de Albia bar made such a good impression, it is a space we take great pride in. That said, we are sorry the parking access felt a bit tight for you. Our garage entrance is situated on Calle Uribitarte, at a different height from the main entrance on Calle San Vicente, which can make the approach less intuitive. We do recommend reserving a space in advance so our team can guide you smoothly upon arrival. Nonetheless, we are glad you had a comfortable stay overall and appreciated the atmosphere at our lobby bar. We look forward to welcoming you back on a future trip. Best regards, Sito Pons, General Manager

Dear Diane L., Thank you very much for this kind review. We are delighted that you found our location superb and your room extremely comfortable. Our team takes real pride in helping guests settle in smoothly, so it means a lot that the reception staff made your arrival easier with clear parking guidance. We are also glad you enjoyed our breakfast buffet. Our kitchen team works hard to offer a fresh and varied selection each morning, and we love that you appreciated the clean, relaxed atmosphere of the dining room. Your husband’s ease with the ALL rewards programme is wonderful to hear. We value your loyalty as a Classic member and we are pleased the booking process felt straightforward. The entire team looks forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Dear Piotr, Thank you for this high rating. We are delighted that your third stay with us left you just as satisfied as the previous ones. Our team is proud that you found everyone at reception, the bar, and breakfast so friendly and welcoming. We are also glad you appreciated the spacious room and the comfortable bed, and that you started your day enjoying the varied breakfast. It is wonderful that your Platinum benefits were fully honoured and that the little bottle of cava made your arrival feel special. We love creating moments that make you want to return. We hope to see you for another enjoyable stay, Kind regards, Sito Pons, General Manager

Dear Carrie N., Thank you very much for this kind review. We are delighted that our central location made your stay in Bilbao so convenient. It is great to know you found the hotel both comfortable and efficient, as we design every detail to help our guests feel at ease. Our team takes pride in offering a smooth and relaxing experience, and we are glad you had a very pleasant time with us. We all look forward to seeing you again in the future. Best regards, Sito Pons, General Manager

Dear Peter S., We appreciate you letting us know about your recent visit. We are delighted that you chose our hotel for your stay during Aste Nagusia and that our central location made it so easy to enjoy the festivities. We love that you found the walk to both the old town and the Guggenheim convenient, and it is great to know our parking with electric charging suited your needs so well. That said, we are sorry that the internet speed fell short of your expectations. Our team is always on hand to help resolve any connectivity concerns during your stay. Nonetheless, we are thrilled that our bar team left such a warm impression and that the welcome drinks made you feel truly valued. It is also a pleasure to hear that your booking through the Accor ALL App was smooth and without surprises. We hope to have the pleasure of welcoming you again. Kind regards, Sito Pons, General Manager

Dear Ana L., It was a pleasure to receive this great review. We are thrilled that your family room felt so comfortable and spotless for you, your husband, and your two children. It is wonderful that the little gift we left for the kids brought a smile to their faces. Our team loves making young guests feel welcome from the moment they arrive. We are also glad you appreciated our central location, which makes exploring Bilbao easy and enjoyable for families. The entire team looks forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Dear Thijs, Thank you for this high rating. We are delighted that our barista made such a positive impression during your stay. Our team takes great pride in their work, and knowing he stood out to you means a lot to us. We are also glad you enjoyed our breakfast buffet and that booking through all.com felt fast and convenient. It is rewarding to hear that your membership in the ALL Accor loyalty programme saves you time and keeps things simple. That said, we are sorry that you were unable to order food later in the evening. Our room service and bar menu run until 22:30, and we regret that this fell short of your needs that night. Nonetheless, we are pleased that our central location worked so well for you. Being just a short walk from the Guggenheim, the old town, and excellent shopping makes exploring Bilbao effortless, and we are happy you made the most of it. We would be delighted to welcome you back on another occasion. All the best, Sito Pons, General Manager

Dear Owen, Thank you for your valuable feedback. We are delighted that you loved your stay and found our hotel very comfortable. We are also glad that our team’s service left such a positive impression on you. That said, we are sorry that the air conditioning did not keep your room as cool as you would have liked. Our front desk team is always available to help, and we do have extra fans on request for situations like this. Nonetheless, our central location made it easy for you to explore Bilbao, and we hope you were able to make the most of it. Finally, we truly value your loyalty to ALL Accor, and it means a lot that you would recommend the programme so highly. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Sito Pons, General Manager

Dear Christine J., Please accept our sincere thanks for this glowing review. We are delighted that your online check-in felt smooth and easy, and that our team gave you a warm welcome at reception. It is lovely to hear you appreciated the size and decor of your room, and we are glad the kettle added a homey touch to your stay. We are also pleased you enjoyed our breakfast buffet, with its fresh selection and show cooking to start the day right. Our central location, just steps from the river, the tram, and the Guggenheim Museum, is something we truly value, and we are happy it helped you explore Bilbao with ease. We hope you will return for a memorable stay. Best wishes, Sito Pons, General Manager

Dear Trish, Many thanks for sharing your review. We are delighted that our central location made your five-night visit so enjoyable, and that you found Bilbao full of things to do. It is great to know you were able to enjoy the festival while still appreciating the quiet atmosphere of the hotel. Our team takes real pride in keeping every room spotless, so your comments on the cleanliness and the timely housekeeping mean a lot. We are also glad the room felt more spacious than expected and that you found it so comfortable. It would be our pleasure to have you return on another occasion. Very best wishes, Sito Pons, General Manager

Dear Cristina A., Thank you for taking the time to share your thoughts. We are delighted that you found your room clean and comfortable during your business stay. Our reception team takes great pride in making every guest feel welcome, and it is rewarding to know their warmth stood out to you. We are also very glad the quality of our service left a positive impression. We truly value your loyalty to ALL Accor and your willingness to recommend the programme so highly. We look forward to welcoming you back. Kind regards, Sito Pons, General Manager

Dear Daniel, Thank you for choosing our hotel. We are delighted that you found our team so friendly during your family stay. Our hotel’s central location makes exploring Bilbao easy, and we are glad you appreciated it. It is also great that our modern rooms met your expectations. We are pleased you could take advantage of our private parking, which offers direct access to the hotel and is a valued convenience for our guests. We hope to welcome you back. Best wishes, Sito Pons, General Manager