Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.6/5 1,761 reviews

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Description

Hotel extras

  • Spa to relax.

  • City centre

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO
Spain

GPS:43.263993, -2.92785

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL RINCON DE ALBIA

The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,761 reviews

TripAdvisor Rating  4.2/5  1,100 reviews

Certificate of excellence 2024

Great and comfortable place...

TripAdvisor rating 5.0/5

Moodbidri B TripAdvisor review

Great place to stay. comfortable rooms, great house keeping and some fantastic staff to deal with. The location of the hotel is ideal to access all important places to visit............................................................

Dear Guest, Thank you for this wonderful review. We are absolutely thrilled that your stay with us at Mercure Bilbao Jardines de Albia was such a positive experience. We are delighted that you enjoyed the comfort of our rooms, the diligent efforts of our housekeeping team, and the exceptional service provided by our staff. It is great that you found our central location ideal for accessing all the important places in the city. We look forward to seeing you again in the future. Best regards, Sito Pons, General Manager

Holiday

Customer review rating 4.5/5

Suresh J. Families - Confirmed reviews ALL

The Mercure Bilbao is very centrally located. The staff were very friendly too

Not suitable for Family’s

Customer review rating 1.5/5

Mc Families - Confirmed reviews ALL

Hotel is not exactly Family friendly especially for English speaking Families. Firstly the pool and Spa can’t be used by Children whilst Rooms have limited Windows/light with old TV’s which is not possible to connect devices to view Netflex, with Only English Channel being BBC News, all other in Spanish! Staff friendly and Rooms clean as such and great Location!

Comfortably in the city center

Customer review rating 4.5/5

Xaris Couples - Confirmed reviews ALL

Comfortable rooms (very large bed, large bathroom), good breakfast, ample parking with the option to reserve after booking the room. In the city center, equidistant from the historic center and the Guggenheim Museum Bilbao. I would stay again

Dear Guest, Thank you very much for this kind review of your recent stay. We are truly pleased to hear that your stay with us was enjoyable and met your expectations. We are delighted that you found comfort in our spacious rooms, complete with sizeable beds and bathrooms designed for relaxation. It’s great to know our breakfast selection started your day on a positive note, and that you appreciated the convenience of our ample parking facilities, with the added flexibility of reservation post-booking. Moreover, we’re pleased that our central location, perfectly positioned between the historic heart of the city and the iconic Guggenheim Museum Bilbao, contributed positively to your experience. We look forward to seeing you again soon. Best regards, Sito Pons, General Manager

Good location but window views not so great.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very pleasant and helpful staff. Good customer service and awesome breakfast!

Dear Guest, Thanks for your review about our hotel. We are thrilled to hear that your stay with us was met with such satisfaction and that you found our staff to be pleasant and helpful. We regret to hear about the challenges you encountered with the parking lot and the views from our windows. We understand how important a seamless arrival experience is and are mindful of the fact that our central location can present unique navigational challenges. We apologize for the inconvenience and appreciate your understanding regarding the urban landscape that limits the views from our rooms. Regarding the service at breakfast, we sincerely regret that not all interactions met the high standard we strive to uphold and will be addressing this feedback accordingly. Nonetheless, it is fantastic that you enjoyed our delicious breakfast offerings and the prime location of our hotel, which is ideal for exploring the heart of Bilbao and its numerous attractions. We are also pleased you found value in our customer service, which we take great pride in. We are hoping to welcome you back in the future. All the best. Sito Pons, General Manager

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Other web-users rate our hotel

  • 1,538 reviews 9.2/10 Location
  • 1,576 reviews 7.5/10 Room
  • 1,485 reviews 9.4/10 Service
  • 28 reviews 4.8/10 WiFi
  • 979 reviews 6.7/10 Comfort
  • 928 reviews 9.4/10 Breakfast
  • 408 reviews 7.6/10 Cleanliness
  • 112 reviews 8.5/10 Bar

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