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Mercure Bilbao Jardines De Albia 4 stars

Customer review rating 4.4/5 2,207 reviews

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Mercure Bilbao Jardines De Albia
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+ 14 Services

Hotel extras

  • Spa for a relaxing stay. Closed August 6, 7 and 8

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking costs 20 euros per night. The entrance is at Calle Uribitarte 7Paying
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 3 Meeting room(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 bilbao
spain

Tel: +34944354140

Fax: (+34)94/4354142

Check-in from 12h00

Check out up to 12h00

  • By plane

    BILBAO At 14km / 8 miles

  • By train

    BILBAO ABANDO At 0.55km / 0.34 miles

GPS :43.263993, -2.92785

Our accommodation(s)

Standard Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Standard Room with a double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Family Room

Accessible room
  • Max. number of persons: 4
  • Area: From 20 m² / 215 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Twin Room with folding bed

Accessible room
  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Privilege Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

BAR

Non contractual photo

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,207 reviews

tripadvisor

TripAdvisor Rating 4.0/5

899 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Très Bon Séjour

Customer review rating 4.5/5

Mukthar Business - 29/03/2021 Confirmed reviews ALL

I was upgraded from Privlege to Suite. The Suite is very roomy and confortable. Iker from desk was very helpful and gave a very good service. I appreciated everything. I tried the Spa which was good, but it was a pity that some of the installation were not working (Scottish shower, thermal bath...): this is why i didn't put 5 star.

Dear Mukthar, Thank you for taking the time to review your stay. We are glad your upgrade and our professional team helped contribute positively to your stay with us, Iker will be happy to have been acknowledged. It is also a pleasure to know that you enjoyed your time in the spa, our apologies that certain areas were our of order and are very sorry for any inconvenience, We hope we have the opportunity to welcome you back again. Kind regards, Sito Pons, General Manager

Excellent business trip

TripAdvisor rating 4.0/5

starmuk Business - 29/03/2021 TripAdvisor review

I was upgraded from Privlege to Suite. The Suite is very roomy and confortable. Iker from desk was very helpful and gave a very good service. I appreciated everything. I tried the Spa which was good, but it was a pity that some of the installation were not working (Scottish shower, thermal bath...): this is why i didn't put 5 star.

Dear Guest, Thanks for taking the time to share your experience with us. We are glad your upgrade and our professional team helped contribute positively to your stay with us. It is also a pleasure to know that you enjoyed your time in the spa, our apologies that certain areas were not operative and we regret any inconveneince. We look forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

great time

Customer review rating 5.0/5

Anonymous Couples - 27/01/2021 Confirmed reviews ALL

great time in a very nice hotel. it was a very pleasant experience. room clean, stuff polite and experienced. recomend to everyone

Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts. We would love to have you return in the future. All the best, Sito Pons, General Manager
Customer review rating 5.0/5

Toni Business - 06/01/2021 Confirmed reviews ALL

Awesome staff. So clean, so well located.

Dear Toni, Thank you for taking the time to share your opinion with us. We are glad that you had a pleasant stay and appreciated our high standards and prime location. We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so this positive feedback is truly rewarding. We look forward to seeing you again. Best wishes, Sito Pons, General Manager

Great Location, Super Hotel & Staff

Customer review rating 4.5/5

Philip Couples - 04/11/2020 Confirmed reviews ALL

A really nice hotel, rooms very comfortable and spacious, the public areas are welcoming and the staff are excellent - nothing seems to be too much trouble for them. Breakfast has a superb range of choices and even a chef on hand to cook your eggs, etc.. The location is great for both the city centre and the old town. We were very satisfied with our stay and would recommend this hotel without a moment's hesitation.

Dear Philip, Thank you for this review of your time at our hotel. We aim to provide our valued guests with a memorable experience, and we are delighted that we met your expectations. Our team sincerely appreciate your compliments and also thank you for your mention of our tasty breakfast. Knowing we will be your top choice for any future visits is our best reward. It would be a pleasure to see you again. Best wishes, Sito Pons, General Manager

Well located and pleasant service

Customer review rating 4.5/5

José Business - 29/10/2020 Confirmed reviews ALL

Very good location, within easy reach of all the major milestones of Bilbao city. Very attentive staff, responsive, useful, good mannered, nice. Room spacious and looking new. Extremely comfortable bed, it is one of the most comfy ones I've ever slept at in any hotel (and I have slept in quite a number of them). Top experience, recommended without hesitation.

Dear José, Thank you for your positive review. We are delighted that you had such a pleasant experience and appreciated our quality beds. Your kind words are greatly appreciated and will inspire our entire team to continue with their efforts We look forward to welcoming you back on a future occasion. Best wishes, Sito Pons, General Manager

Well located, lovely people

Customer review rating 5.0/5

Larraitz G. Families - 28/10/2020 Confirmed reviews ALL

Everyone was very pleasant, beautiful spa and rooms and we had a lovely breakfast.

Dear Larraitz, Thank you for sharing the review of your stay with us. We are delighted to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. We look forward to welcoming you back on a future occasion. Best regards, Sito Pons, General Manager

Beautiful

TripAdvisor rating 5.0/5

v0lkerv0it 26/10/2020 TripAdvisor review

Did a short trip to Bilbao and was just looking for a place to stay from Accor as I am Platinum there. Only upon arrival I found out about the superb location of the hotel. got a great room upgrade and had a fantastic nights sleep

Dear Guest, Thank you for taking the time to review your recent stay. We are thrilled to know that you had such a great stay with us. We apprecaite your kind remarks about our strategic location. A message of satisfaction from a recent guest is always a reward for our team members. We all hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

Well located but mattress not so good

Customer review rating 3.5/5

Anonymous Business - 24/10/2020 Confirmed reviews ALL

Location, heating and room size were great. However the mattress was not good: hard and bended so i slept very bad. There was a group in the hotel always eating at the same same and restaurant got extremely loud when the group was there. Hotel should tell these people to lower the voice (especially in my case as my room was in the restaurant floor)

Dear Guest, Thank you for responding to our satisfaction survey following your recent stay. While we are pleased that your room and our location were ideal, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. We do hope to welcome you back in the future. All the best. Sito Pons, General Manager

Beautiful rooms in great location

Customer review rating 4.5/5

Volker Solo - 23/10/2020 Confirmed reviews ALL

Was upgraded (ALL Platinum) to a privilege room which was beautiful, location of the hotel is excellent close to the river, Guggenheim and city center.

Dear Volker, Our sincerest thanks for this positive review of your stay at our hotel. We are delighted to hear that you had a memorable experience and appreciate your mention of our prime location. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Visit to Bilbao

Customer review rating 4.5/5

Colin G. Solo - 23/10/2020 Confirmed reviews ALL

Well located between the old and new towns.

Dear G., Thank you for such a positive review. We are pleased our convenient location enabled you to make the most of all Bilbao has to offer. We look forward to welcoming you for another pleasant stay. Best wishes, Sito Pons, General Manager

Good stay, perfect location

Customer review rating 5.0/5

Egle Couples - 15/10/2020 Confirmed reviews ALL

Very well located hotel - within walking distance to old-town, Guggenheim museum, etc. People working at the hotel very hospitable and nice :) Room comfortable, toiletries of good quality and spelling tasty.

Dear Egle, Thank you for sharing your review. We are thrilled to know that you enjoyed your stay with us and appreciated how convenient we are for tourist sites. Your positive feedback will inspire our team to continue pursuing excellence in all that we do. We look forward to the pleasure of welcoming you back. Many thanks again, Sito Pons, General Manager

Excellent service

Customer review rating 4.5/5

Cristina Families - 27/09/2020 Confirmed reviews ALL

Top proffesionalism from reception and very warm support from bar tender.

Dear Cristina, Thank you for your kind review. It is a pleasure to know that our team members had a positive impact on your experience, and this will inspire us to continue with our efforts. We look forward to welcoming you back on a future occasion. Best wishes, Sito Pons, General Manager

I love this hotel

Customer review rating 5.0/5

Morten S. C. Business - 26/09/2020 Confirmed reviews ALL

I stay here for a long time during a work period in Bilbao, the nicest People working at this hotel.

Dear Morten, Thank you for this awesome review. We are thrilled that everything was to your satisfaction; we always aim to meet and where possible exceed our guests' expectations and its wonderful for the team to receive such fantastic feedback. We look forward to welcoming you back on your next trip to Bilbao. Kind regards, Sito Pons, General Manager

Bedding soiled. Disgusting

Customer review rating 0.5/5

Diane F. Business - 09/09/2020 Confirmed reviews ALL

Due to working locally, I have been staying here on a weekly basis and would have done for the next year. However, the last time I stayed, my room was warm and the air conditioning didn't work. This wasn't the end of the world, however when I moved the quilt back, there was no cover and the quilt had a brown stain on it. it was late, so I put the quilt on the floor and slept with just a sheet over me. Luckily it was warm. The next morning, I complained to reception requesting a response and reassurance that this will not happen again especially given the COVID situation. This was 3-4 weeks ago and still no response. Disappointing, as it was in an ideal location for my work

Perfect stay even with COVID safety protocols

Customer review rating 5.0/5

Oscar Families - 03/09/2020 Confirmed reviews ALL

Already been in this hotel several times but this was the first one after implementation of COVID safety protocols and I can only say Wow!!! Many hotels make your stay a bit less comfortable because this protocols and reduce services like restaurant, breakfast or room cleanup. This is not the case, restaurant was open till late even when it was empty, breakfast buffet was the same than before and safety measures were perfect. Many hotels should learn from this hotel in COVID time.

Dear Oscar, Thank you very much for your kind review. No matter the circumstances, our goal has always been to provide our guests with a safe and memorable experience. We are thrilled that once again you had a wonderful stay and felt comfortable even in these challenging times. Feedback like this inspires us to continue with our efforts. We look forward to welcoming you back on your next trip to Bilbao. Kind regards, Sito Pons, General Manager

Great Location and Standard

Customer review rating 4.5/5

Martin A. Couples - 24/08/2020 Confirmed reviews ALL

Short stop over for one night in Privilege room, pleasant hotel and staff.

Dear Martin, Thank you so much for your positive feedback following your stay. It is a pleasure to know that you had a pleasant stay with us. We aim to provide a memorable experience with our high standards and quality service and are pleased that we were able to meet all your expectations. We look forward to welcoming you back again in the future. Best wishes, Sito Pons, General Manager

top

Customer review rating 5.0/5

P. C. Families - 18/08/2020 Confirmed reviews ALL

Spacious, clean, welcoming, top location

Dear C., Thank you very much for your positive review. Our dedicated team always aims to give the best experience to our every guest, and it is rewarding to know that your stay with us met your expectations. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

4 day stay

TripAdvisor rating 5.0/5

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

Well located", "Good stay

Customer review rating 4.5/5

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

perfect during corrona. thank you for the vacation feeling

Dear Guest, Thank you for sharing such lovely feedback following your time with us. We are pleased you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on a future occasion. Best wishes, Sito Pons, General Manager

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