Dear Mercedes, Thank you for letting us know your impressions. We are delighted that our central location made it easy for you to explore Bilbao. Our team takes great pride in offering a warm welcome, so it means a lot that you found them friendly. We are also glad your room felt comfortable and quiet at night, and that you started each morning enjoying our breakfast. We hope you will return for a memorable stay. Best wishes, Sito Pons, General Manager

Dear Julie, Many thanks for sharing your review. We are delighted that you found your room so clean and comfortable. Our team takes real pride in making every space welcoming, and it is great to know you felt at home. We are also glad you appreciated our central yet quiet location, which makes exploring Bilbao so easy. Your kind words about our staff mean a lot to us. The bartender will be especially pleased that his wine knowledge added something special to your stay. It will be a pleasure to welcome you back! Sito Pons, General Manager

Dear Matthias, We thank you for taking the time to provide us with your feedback. We are delighted that you found our central location so convenient and that our reception team made you feel welcome with their friendly and helpful approach. It is great that you enjoyed your room and the welcome drink. However, we are sorry that you were not offered a welcome amenity or a room upgrade during your stay. Our team strives to recognise the loyalty of our Gold members, and we regret this was not reflected on this occasion. Nonetheless, we are especially pleased that we could accommodate your early check-in at 9 a.m., allowing you to settle in and start enjoying Bilbao straight away. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Sito Pons, General Manager

Dear Angela F., Thank you for taking the time to share your thoughts. We are delighted that you found our location so convenient for exploring Bilbao. It is great to know that our central spot, just steps from the Gran Vía and the Guggenheim, made your stay easy and enjoyable. Our team takes real pride in delivering warm service, so we are thrilled that you felt well looked after throughout your stay. We are also pleased that your bedroom offered the comfort you expected and that the food met your expectations. Finally, your kind words about our bar team mean a great deal to us. They work hard to create a friendly and efficient atmosphere, and we will make sure they hear your praise. We look forward to welcoming you back. Kind regards, Sito Pons, General Manager

Dear Debbie, Thank you very much for your feedback. We are delighted that you found our location so convenient for exploring the city on foot, with easy access to restaurants and local sites. We are also glad you appreciated the beautifully appointed room and the comfort of your bed after a busy day. That said, we are sorry you could not sleep with the windows open as you prefer. Being in the heart of Bilbao, our exterior rooms are fitted with double-glazed windows to keep outside noise at bay, and we understand this meant you had to keep them closed. Nonetheless, it is wonderful to know you enjoyed our breakfast buffet and that your final night in the Basque Country was such a positive one. We are also pleased that the overall experience felt stellar to you. We hope to welcome you back for an improved stay in the future! Best wishes, Sito Pons, General Manager

Dear Peter, We appreciate your candid feedback; thank you. We are glad you found your room comfortable and our bar area a welcoming place to relax. That said, we regret that the internet speed did not meet your expectations. Our WiFi is free and available throughout the hotel, and our team is always ready to help sort any connectivity issues during your stay. Nonetheless, we are delighted you enjoyed our central location, making it easy to walk to the sights, bars and restaurants. We are also pleased that our breakfast selection and variety suited you well. It would be a pleasure to see you again on a future occasion. Kind regards, Sito Pons, General Manager

Dear Susan M., We are delighted that you found our hotel well located, clean, and that our team made you feel welcome with their friendly and helpful service. We also appreciate you recognising the value of your stay. That said, we are sorry that the layout of your room did not meet your expectations. We understand that a smaller room can feel crowded when all the standard furnishings are in place. Our reception team is always available to explore alternative room options, subject to availability, should you wish to try a different configuration on a future visit. Nonetheless, we are very glad that you and your partner enjoyed your stay overall and that our central location helped you make the most of Bilbao. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Sito Pons, General Manager

Dear Christopher, Thank you for sharing such a valuable review. We are delighted that you found our hotel so well placed for discovering Bilbao and that our team made you feel welcome throughout your stay. It is also wonderful that you enjoyed the breakfast buffet and found your room comfortable. We all look forward to welcoming you back in the future! Best regards, Sito Pons, General Manager

Dear Stuart, Thank you for choosing us. We are delighted that you found your room so comfortable and appreciated our central location. Our team works hard to keep every corner of the hotel spotless, so it means a lot to hear that everything you saw was clean. We are also glad that your stay met all your needs with a simple, fuss-free experience. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Sito Pons, General Manager

Dear Nikola, We really appreciate this positive review of your recent visit. We are delighted that you found our location so convenient for exploring Bilbao. Our central setting makes it easy to reach the Guggenheim, the Old Town, and the Gran Vía, and we are glad you appreciated that. We are also pleased that your room felt comfortable and that our breakfast gave you a great start to the day. It means a lot to us that our reception, lobby bar, and restaurant teams made such a warm impression. We will share your kind words with them all. It would be an absolute pleasure to welcome you again in the future. Best regards, Sito Pons, General Manager

Dear Cynthia, Many thanks for sharing your review. We are delighted that you found your stay so comfortable and that our central location helped you explore the city with ease. Our team takes great pride in keeping every room spotless, and it is rewarding to hear that the cleanliness made your visit enjoyable. We are also pleased that your booking through the ALL App was smooth and stress-free. It is encouraging that you appreciated our sustainability efforts. We share your enthusiasm for protecting the environment and continue to introduce more eco-friendly practices across the hotel. We look forward to the pleasure of welcoming you back. Many thanks again, Sito Pons, General Manager

Dear Lucy, It was a pleasure to receive this great review. We are delighted you had such a fabulous stay in your upgraded Privilege room and found it clean, quiet, and comfortable. The little extras like the coffee machine and kettle, along with a super comfy bed, make all the difference when you arrive straight off the ferry. Knowing we could hold your luggage so you could head out sightseeing right away is exactly the warm welcome we aim for every guest. Our team loves making guests feel at home, whether at reception or in our Rincón de Albia bar, where a drink and a snack after a fun-filled day is the perfect way to unwind. We are also glad our central spot made it so easy to explore the shops, the local bars, and the sights of Bilbao. We look forward to welcoming you back for another excellent experience with us. Kind regards, Sito Pons, General Manager

Dear Nicholas, Thank you for sharing your thoughts on your recent visit. We are glad our central location worked well for your visit to Bilbao. We are sincerely sorry that your stay fell short of your expectations. Your observations regarding the room’s acoustic experience and the interior décor have been noted, and our team is always available to assist with room preferences during a stay. Nonetheless, we are pleased that our position close to the city centre made your trip more convenient. We hope you will come and stay with us again. Best wishes, Sito Pons, General Manager

Dear Christine A., We appreciate your thoughtful review. We are thrilled that you found our location perfect for exploring Bilbao. Our team takes great pride in going above and beyond, so knowing they made your stay special means everything to us. We are also delighted that you appreciated your clean and spacious room. We look forward to welcoming you back for another excellent experience with us. Kind regards, Sito Pons, General Manager

Dear Roger, We thank you for taking the time to provide us with your feedback. We are glad you found your room comfortable and spacious, and that you enjoyed our breakfast and bar. That said, we are sorry the absence of a full restaurant did not meet your expectations. Our bar, El Rincón de Albia, offers a selection of hot and cold snacks throughout the day, and we are lucky to be surrounded by a wide choice of restaurants within a short walk. Finally, it is wonderful to hear that our team made you feel well looked after. Your kind words about their helpfulness mean a great deal to us. We do hope to be able to welcome you back in the future. Kindest regards, Sito Pons, General Manager

Dear Graham, We are thrilled that you had such a great stay with us and found our hotel so conveniently located for exploring Bilbao. Our team takes real pride in making every guest feel welcome, so it is wonderful to know that our check-in staff and the wider team left such a positive impression on you and your partner. We are also glad you appreciated the upgraded room, it is always a pleasure to offer our loyal Gold members a little extra comfort when availability allows. Thank you again; we look forward to welcoming you back soon. Kind regards, Sito Pons, General Manager

Dear David, Guest feedback is important to us, and we appreciate you sharing your impressions. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that connecting to our complimentary WiFi proved difficult during your time with us, especially as it is available throughout the hotel and should have worked without issue. Our front desk team is always on hand to assist with any connection troubles, and we would have been happy to help resolve this right away. The ease of accessing our facilities is something we take seriously, and your feedback has been noted. Your overall impression and the value you perceived from your stay matter greatly to us, and we are sorry that we fell short on this occasion. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sito Pons, General Manager

Lieber Norbert M., vielen Dank für Ihren positiven Kommentar. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns rundum genossen haben und sich bei uns wohlgefühlt haben. Dass Ihnen unsere zentrale Lage so zugesagt hat, ist für uns eine schöne Bestätigung. Unser Hotel liegt ideal, um Bilbao zu entdecken, vom Guggenheim-Museum bis zur Altstadt ist alles schnell zu Fuß erreichbar. Besuchen Sie uns doch auch in der Zukunft wieder, Sie sind immer ganz herzlich willkommen bei uns. Freundliche Grüße Sito Pons, General Manager

Dear Amber, Thank you for writing a review. We are delighted that our central location made it easy for you to explore Bilbao, and it is lovely to know you found the area quiet and the beds comfortable. We appreciate your kind words about our friendly staff and are glad we could offer you an early check-in upon arrival. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issues you encountered with the shower and the overall lighting in your room. The comfort of our guests is important to us, and we always encourage reaching out during your stay so our team can assist promptly with any concerns. We also understand your disappointment regarding your anniversary celebration. While we take note of special occasions, we clearly fell short on this visit and we are sorry for the missed gesture. Nonetheless, it is wonderful that you appreciated the generous room dimensions and found the accommodation well suited for a couple’s getaway. Finally, we are pleased that your loyalty as a longstanding Accor member brought you to our hotel, and we are grateful you chose to celebrate such a meaningful milestone with us. We hope to have the pleasure of welcoming you back. All the best. Sito Pons, General Manager