Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.6/5 1,633 reviews

Hotel extras

  • Spa to relax.

  • City centre

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO

GPS:43.263993, -2.92785

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,633 reviews

TripAdvisor Rating  4.0/5  1,014 reviews

Certificate of excellence 2022

Really lovely hotel

Customer review rating 5.0/5

Julia Couples - Confirmed reviews ALL

I have left a review on Trip Advisor and reiterate what I wrote there. The staff were lovely and very friendly. The bedroom and bathroom were large and very clean. Spotless. No noise form outside as the window was double glazed. The food was good and breakfast just perfect. The hotel is central with parking.We will definitely choose this hotel again if we need to stay in Bilbao.

Mostly good

Customer review rating 4.5/5

Victor W. Couples - Confirmed reviews ALL

We were disappointed to be too the hotel had no restaurant although there was a menu card. Confusing. The bar staff, especially the 2 French work placement students, were very friendly and pleasant. The room was super but we had a strange experience when someone from the cleaning team came into our room without knocking and demanded to use our mobile phone. We refused. Parking was good and had 2 EV charging points.

Ideal Location

Customer review rating 4.5/5

Geri G. Couples - Confirmed reviews ALL

Good clean hotel with easy access to most locations and restaurants on foot

Dear Peter, Thank you for such a positive review. It is rewarding to know that you had such a pleasant time at our hotel. Your kind words about the service you receive from our team members are much appreciated. We hope to welcome you back soon. Best wishes, Sito Pons, General Manager

Excellent hotel.

TripAdvisor rating 5.0/5

Julia F TripAdvisor review

We loved this hotel. We stayed there for one night and everything was perfect. Our bedroom was very large, clean and comfortable with a lovely bathroom. The windows are double glazed so you do not hear street noise. The staff were so very friendly. We ate at the bar in the evening and the food was very good. Breakfast was great too. We will stay there again definitely.

Dear Guest, Thank you for this wonderful review. It is rewarding to know that everything was to your expectations during your stay, especially your room and our team's top quality service. Your positive feedback will encourage us all to continue upholding our high standards. Thank you again. We are also happy to hear that you had an enjoyable dining experience and that we helped start your day off on the right foot with our tasty breakfast buffet. We look forward to seeing you again in the future. Best regards, Sito Pons, General Manager

Well located, nice facilities, junior staff not satisfactory

Customer review rating 3.5/5

Mark S. Couples - Confirmed reviews ALL

The Mercure is exactly where I wanted it to be, in the center. It had nice facilities. I found your food service hours confusing - to an American they seem very odd, and they are not well advertised or explained to guests. I'm sure that's great if you're Spanish/European, but as an American I found it quite baffling. Your reception experience was excellent - it's only with your lobby bar/cafe I find fault.

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Other web-users rate our hotel

  • 1,087 reviews 9.1/10 Location
  • 1,141 reviews 7.6/10 Room
  • 1,172 reviews 9.5/10 Service
  • 15 reviews 6.7/10 WiFi
  • 748 reviews 6.8/10 Comfort
  • 522 reviews 8.8/10 Breakfast
  • 339 reviews 7.9/10 Cleanliness
  • 182 reviews 8.1/10 Food

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