Dear Owen, Thank you for your valuable feedback. We are delighted that you loved your stay and found our hotel very comfortable. We are also glad that our team’s service left such a positive impression on you. That said, we are sorry that the air conditioning did not keep your room as cool as you would have liked. Our front desk team is always available to help, and we do have extra fans on request for situations like this. Nonetheless, our central location made it easy for you to explore Bilbao, and we hope you were able to make the most of it. Finally, we truly value your loyalty to ALL Accor, and it means a lot that you would recommend the programme so highly. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Sito Pons, General Manager

Dear Christine J., Please accept our sincere thanks for this glowing review. We are delighted that your online check-in felt smooth and easy, and that our team gave you a warm welcome at reception. It is lovely to hear you appreciated the size and decor of your room, and we are glad the kettle added a homey touch to your stay. We are also pleased you enjoyed our breakfast buffet, with its fresh selection and show cooking to start the day right. Our central location, just steps from the river, the tram, and the Guggenheim Museum, is something we truly value, and we are happy it helped you explore Bilbao with ease. We hope you will return for a memorable stay. Best wishes, Sito Pons, General Manager

Dear Trish, Many thanks for sharing your review. We are delighted that our central location made your five-night visit so enjoyable, and that you found Bilbao full of things to do. It is great to know you were able to enjoy the festival while still appreciating the quiet atmosphere of the hotel. Our team takes real pride in keeping every room spotless, so your comments on the cleanliness and the timely housekeeping mean a lot. We are also glad the room felt more spacious than expected and that you found it so comfortable. It would be our pleasure to have you return on another occasion. Very best wishes, Sito Pons, General Manager

Dear Cristina A., Thank you for taking the time to share your thoughts. We are delighted that you found your room clean and comfortable during your business stay. Our reception team takes great pride in making every guest feel welcome, and it is rewarding to know their warmth stood out to you. We are also very glad the quality of our service left a positive impression. We truly value your loyalty to ALL Accor and your willingness to recommend the programme so highly. We look forward to welcoming you back. Kind regards, Sito Pons, General Manager

Dear Daniel, Thank you for choosing our hotel. We are delighted that you found our team so friendly during your family stay. Our hotel’s central location makes exploring Bilbao easy, and we are glad you appreciated it. It is also great that our modern rooms met your expectations. We are pleased you could take advantage of our private parking, which offers direct access to the hotel and is a valued convenience for our guests. We hope to welcome you back. Best wishes, Sito Pons, General Manager

Dear Samantha L., Many thanks for sharing your review. We are delighted that you found our location so convenient for exploring Bilbao. Our housekeeping team takes great pride in keeping every room spotless, and it means a lot that you noticed their efforts. We are also thrilled that Jorge at the bar made such a positive impression. He has a real gift for making guests feel welcome, and we will be sure to share your lovely words with him. It is wonderful to hear that your room felt comfortable and well appointed throughout your family stay. We look forward to welcoming you back. Kind regards, Sito Pons, General Manager

Dear E., We appreciate your candid feedback; thank you. We are delighted that you found our team so helpful during your stay. It is heartwarming to know they went the extra mile to heat food for your wife when she was unwell, and we will make sure the reception and café colleagues hear about your kind words. That said, we note your comment about the rooms feeling a little dated. Our hotel was renovated in 2016 and we take good care of our facilities, though we understand that design preferences vary from guest to guest. Nonetheless, we are glad our central location served you well for exploring Bilbao. We are also pleased you enjoyed the comfort of your room and that your overall stay left you with a positive impression. We hope to provide you with a more enjoyable stay in the future. Kind regards, Sito Pons, General Manager

Cher Bernard, Nous vous remercions pour ce chaleureux commentaire. Notre équipe est ravie de voir que vous avez apprécié la situation centrale de notre hôtel, qui vous permet de profiter pleinement de Bilbao, ainsi que l’accueil chaleureux qui vous a été réservé durant votre séjour. Nous sommes également heureux de constater que vous avez trouvé notre programme ALL Accor à la hauteur de vos attentes et qu’il a contribué à rendre votre visite plus agréable. Nous attachons une grande importance au bien-être de chaque hôte et nous vous remercions sincèrement d’avoir choisi le Mercure Bilbao Jardines de Albia pour votre escapade en couple. Au plaisir de vous accueillir de nouveau, Sito Pons, General Manager

Dear Kevin, It was a pleasure to receive this kind review of your time with us. We are delighted that you enjoyed your stay and felt so welcome here. Our team always aims to provide a friendly atmosphere, so it means a lot to know you noticed their efforts. It is wonderful that the team in the bar made a special impression and helped you feel at home throughout your visit. Knowing our location in the heart of the city also added to your positive experience is very rewarding for us. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Dear Robert W., We really appreciate this positive review of your recent visit. We are grateful that you highlighted how convenient our location is for sightseeing and exploring the nearby restaurants. Our team values creating a friendly and supportive environment for all guests, so knowing that you experienced cheerful and helpful service means a lot to us. It is great to hear that you found your bed especially comfortable and that the quiet in your room added to your sense of relaxation. Our efforts to provide a peaceful stay with soundproofed spaces are all about helping guests unwind after a busy day in Bilbao. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Dear Gonzalo T., Thank you for positively reviewing your visit. We are thrilled that you and your family enjoyed such a great stay with us. Our team appreciates your kind words about the friendly service, and we are delighted you received your room early and found it to be clean and comfortable. It means a lot to us that you valued our excellent location, making it convenient for you to explore all the city sights and attractions. We are also very proud to read your praise for Lucas at reception, recognising his efforts truly motivates us all. Our hotel always aims to provide a welcoming environment for families and ALL Accor members alike, so your recommendation and perfect rating carry special weight for us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Sito Pons, General Manager

Dear Frazer, Thank you for choosing our hotel and for sharing your review. We are pleased that you took the time to share your impressions with us, and it is encouraging to see that overall you felt comfortable during your stay. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. We understand your disappointment regarding the room amenities, breakfast cost, value received, and internet connection. Your loyalty as a Platinum member means a great deal to us, and we want to assure you that every comment is carefully considered so we can remain attentive to our guests’ needs in the future. We hope you managed to take advantage of our very central location to explore Bilbao’s top attractions and enjoy all that the city has to offer right on our doorstep. We hope to have the pleasure of welcoming you again. Kind regards, Sito Pons, General Manager

Dear Marco, We appreciate you sharing your comments with us. We are delighted you found several aspects of your stay enjoyable. Your appreciation for our comfortable beds, overall helpful team, and the amenities associated with your ALL membership, including the upgrade and welcome gift, means a lot to us. We are also happy to hear that the reception team made your arrival smooth and that their language skills met your family’s needs. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the presentation and atmosphere of the property did not fully align with what you anticipated, and we apologize if housekeeping or our communal areas fell short during your visit. We also understand that your welcome drink did not live up to your standards, and that the process of accessing the hotel was confusing or inconvenient at times. Your insights regarding these elements will be shared with our management to ensure a smoother experience for future guests. Nonetheless, it is a pleasure to know that you valued our central location in Bilbao and that the overall experience with the loyalty program remained positive, especially with the international service at reception. We look forward to welcoming you back for another visit. Best wishes, Sito Pons, General Manager

Dear Szczepan, Thank you for reviewing your visit to our hotel. We are pleased that you enjoyed your time at Mercure Bilbao Jardines de Albia and made the most of our central location. Our team values your satisfaction with the loyalty programme and is glad you found your welcome amenities and drink met your expectations. It is great to know your overall stay left you with such a positive impression. Thank you again; it would be a pleasure to welcome you back. Best regards, Sito Pons, General Manager

Dear Jane, Thank you for writing a review. We are really glad you choose our hotel every time you come to Bilbao. Our team is pleased you found your room comfortable and enjoyed relaxing at the bar during your stay. It means a lot to us that you consistently trust us for your visits. However, we are sorry that your room did not feel as bright as you would have liked because of its position and window size. If you let us know your preferences in advance, we will always do our best to allocate a room with more natural light, depending on availability. Finally, we feel proud that our central location stands out for you. It is wonderful that you found getting around the city easy from our hotel. Our whole team appreciates your continued loyalty. We look forward to the pleasure of welcoming you back. Best regards, Sito Pons, General Manager

Dear R., Thank you for choosing our hotel. We are delighted that you enjoyed your recent visit with us. Our team is glad you found your room spacious and comfortable, which we know makes a real difference to a relaxing stay. It is wonderful to hear that our staff helped make your time in Bilbao memorable, and that our central location served you well for exploring the city. It means a lot to us that you found everything about your visit so enjoyable, especially during your solo trip. We hope to see you again soon for another enjoyable experience. Best wishes, Sito Pons, General Manager

Dear Fiona, Thank you for your positive feedback. We’re delighted our welcoming team made such a good first impression and that your room provided the comfort you deserved. It’s rewarding to know our central position between Bilbao’s cultural highlights worked well for your explorations, and that you valued both our breakfast offerings and relaxing bar atmosphere. Your recognition of our staff’s attentive service means a great deal to us, as we strive to create memorable moments for every guest. We look forward to welcoming you back for another excellent experience with us. Kind regards, Sito Pons, General Manager