Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.6/5 1,627 reviews

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Mercure Bilbao Jardines De Albia - Image 1
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Mercure Bilbao Jardines De Albia - Image 3
Mercure Bilbao Jardines De Albia - Image 4
Calle San Vicente 6, 48001 BILBAO, Spain

Description

Hotel extras

  • Spa to relax.

  • City centre

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO
Spain

GPS:43.263993, -2.92785

Telephone
Fax +34 944 35 41 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL RINCON DE ALBIA

The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,627 reviews

TripAdvisor Rating  4.2/5  1,120 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Marwan A. Business - Confirmed reviews ALL

The hotel is old , small room but comfortable

Customer review rating 1.5/5

Christoph J. Business - Confirmed reviews ALL

good location, sadly at 7.30am workers were talking loudly in the corridor while pushing along supplies, asked them if it was possible to lower the voices and was only looked at. staff at reception looked sad and uninterested. platinum membership was not acknowledged when asked if i could take water from the breakfast, I was sent to the cafeteria. the tone accross my experience was non chalant

Dear Christoph, Thank you for sharing your review. We appreciate you highlighting our central location near Bilbao’s main attractions as a positive aspect of your visit. However, we sincerely apologize that several aspects of your experience fell short of expectations. Our team strives to maintain consistent service standards and clearly missed opportunities to address noise concerns promptly during morning hours. Regarding loyalty recognition, we acknowledge the importance of properly honoring membership privileges and will reinforce this in staff training. While our interior rooms typically offer quieter accommodations, we regret any disturbance affected your rest. We hope to see you again for a more enjoyable experience. Best wishes, Sito Pons, General Manager

Customer review rating 4.5/5

Christof S. Business - Confirmed reviews ALL

every thing ok, very freindly staff

Dear Christof, Thank you very much for this kind review. We’re delighted to hear you enjoyed your stay at Mercure Bilbao Jardines de Albia. Our team takes pride in providing welcoming service and ensuring our booking process remains straightforward for business travelers like yourself. We value your recognition of these efforts. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Customer review rating 5.0/5

Ales M. Business - Confirmed reviews ALL

Super location, excellent room service, restaurants at a walking distance, car parking in-house, friendly staff.

Dear Ales, Thank you very much for your kind review. We’re delighted you enjoyed your stay at Mercure Bilbao Jardines de Albia. Our team takes pride in providing efficient service and maintaining convenient facilities like our in-house parking. That said, we regret any inconvenience you experienced with our connectivity and would like to mention we offer multiple internet access points throughout the property. Nonetheless, we’re particularly pleased you appreciated our central location near Bilbao’s main attractions and dining options. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Customer review rating 4.5/5

Nina B. Solo - Confirmed reviews ALL

I particularly appreciated the engagement of your bar/breakfast staff. Ladie (~ Lady in English) advised me on wine and snacks and how to phrase my requests. The cooks also helped me with translations, which allowed me to find out what peppers were used in their fabulous salsa picante. My only challenge was wifi -- I wandered from room to multiple places in the lobby trying to find a solid connection for a Zoom call.

Dear Nina, Thank you for your positive review. We’re delighted to hear about your positive experience at Mercure Bilbao Jardines de Albia. Our team takes pride in offering personalized service, and we’re thrilled Ladie and our culinary staff could enhance your dining experience with their local insights. That said, we regret any inconvenience caused by connectivity challenges during your stay. Please know we continuously monitor our network performance to improve guest experiences. Finally, we appreciate your recognition of our housekeeping team’s efforts to maintain comfortable accommodations amidst Bilbao’s vibrant city center. We hope to be able to welcome you back. Kind regards, Sito Pons, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,520 reviews 9.3/10 Location
  • 1,504 reviews 7.6/10 Room
  • 1,478 reviews 9.4/10 Service
  • 21 reviews 1.4/10 WiFi
  • 929 reviews 9.4/10 Breakfast
  • 400 reviews 8/10 Cleanliness
  • 118 reviews 8.6/10 Bar
  • 13 reviews 2.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.