Customer review rating (ALL Rating) 4.6/5 1,633 reviews
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Mercure Bilbao Jardines De Albia
Calle San Vicente 6
Telephone +34 944 35 41 40
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Access: 550 m / 0.34 mi 5 min walk / 4 min drive
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The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.
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Really lovely hotel
Customer review rating 5.0/5
Julia Couples - Confirmed reviews ALL
I have left a review on Trip Advisor and reiterate what I wrote there. The staff were lovely and very friendly. The bedroom and bathroom were large and very clean. Spotless. No noise form outside as the window was double glazed. The food was good and breakfast just perfect. The hotel is central with parking.We will definitely choose this hotel again if we need to stay in Bilbao.
Customer review rating 4.5/5
Victor W. Couples - Confirmed reviews ALL
We were disappointed to be too the hotel had no restaurant although there was a menu card. Confusing. The bar staff, especially the 2 French work placement students, were very friendly and pleasant. The room was super but we had a strange experience when someone from the cleaning team came into our room without knocking and demanded to use our mobile phone. We refused. Parking was good and had 2 EV charging points.
Customer review rating 4.5/5
Geri G. Couples - Confirmed reviews ALL
Good clean hotel with easy access to most locations and restaurants on foot
Dear Peter, Thank you for such a positive review. It is rewarding to know that you had such a pleasant time at our hotel. Your kind words about the service you receive from our team members are much appreciated. We hope to welcome you back soon. Best wishes, Sito Pons, General Manager
TripAdvisor rating 5.0/5
Julia F TripAdvisor review
We loved this hotel. We stayed there for one night and everything was perfect. Our bedroom was very large, clean and comfortable with a lovely bathroom. The windows are double glazed so you do not hear street noise. The staff were so very friendly. We ate at the bar in the evening and the food was very good. Breakfast was great too. We will stay there again definitely.
Dear Guest, Thank you for this wonderful review. It is rewarding to know that everything was to your expectations during your stay, especially your room and our team's top quality service. Your positive feedback will encourage us all to continue upholding our high standards. Thank you again. We are also happy to hear that you had an enjoyable dining experience and that we helped start your day off on the right foot with our tasty breakfast buffet. We look forward to seeing you again in the future. Best regards, Sito Pons, General Manager
Well located, nice facilities, junior staff not satisfactory
Customer review rating 3.5/5
Mark S. Couples - Confirmed reviews ALL
The Mercure is exactly where I wanted it to be, in the center. It had nice facilities. I found your food service hours confusing - to an American they seem very odd, and they are not well advertised or explained to guests. I'm sure that's great if you're Spanish/European, but as an American I found it quite baffling. Your reception experience was excellent - it's only with your lobby bar/cafe I find fault.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price