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Mercure Bilbao Jardines De Albia 4 stars

Customer review rating 4.4/5 2,087 reviews

Mercure Bilbao Jardines De Albia
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Hotel extras

  • Spa for a relaxing stay. Closed August 6, 7 and 8

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking costs 20 euros per night. The entrance is at Calle Uribitarte 7Paying
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 3 meeting room(s)
Information message

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001
bilbao
spain

Tel: +34944354140

Fax: (+34)94/4354142

Check-in from 12h00

Check out up to 12h00

  • By plane

    BILBAO At 14km / 8 miles

  • By train

    BILBAO ABANDO At 0.55km / 0.34 miles

GPS :43.263993, -2.92785

Our accommodation(s)

Standard Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Bathroom products

Standard Room with a double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room

Family Room

Accessible room
  • Max. number of persons: 4
  • Area: From 20 m² / 215 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Bathroom products

Twin Room with folding bed

Accessible room
  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room

Privilege Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

BAR

Non contractual photo

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,087 reviews

tripadvisor

TripAdvisor Rating 4.0/5

894 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Bedding soiled. Disgusting

Customer review rating 4.4/5

Diane F. Business - 09/09/2020 Confirmed reviews ALL

Due to working locally, I have been staying here on a weekly basis and would have done for the next year. However, the last time I stayed, my room was warm and the air conditioning didn't work. This wasn't the end of the world, however when I moved the quilt back, there was no cover and the quilt had a brown stain on it. it was late, so I put the quilt on the floor and slept with just a sheet over me. Luckily it was warm. The next morning, I complained to reception requesting a response and reassurance that this will not happen again especially given the COVID situation. This was 3-4 weeks ago and still no response. Disappointing, as it was in an ideal location for my work

Perfect stay even with COVID safety protocols

Customer review rating 4.4/5

Oscar Families - 03/09/2020 Confirmed reviews ALL

Already been in this hotel several times but this was the first one after implementation of COVID safety protocols and I can only say Wow!!! Many hotels make your stay a bit less comfortable because this protocols and reduce services like restaurant, breakfast or room cleanup. This is not the case, restaurant was open till late even when it was empty, breakfast buffet was the same than before and safety measures were perfect. Many hotels should learn from this hotel in COVID time.

Dear Oscar, Thank you very much for your kind review. No matter the circumstances, our goal has always been to provide our guests with a safe and memorable experience. We are thrilled that once again you had a wonderful stay and felt comfortable even in these challenging times. Feedback like this inspires us to continue with our efforts. We look forward to welcoming you back on your next trip to Bilbao. Kind regards, Sito Pons, General Manager

Great Location and Standard

Customer review rating 4.4/5

Martin A. Couples - 24/08/2020 Confirmed reviews ALL

Short stop over for one night in Privilege room, pleasant hotel and staff.

Dear Martin, Thank you so much for your positive feedback following your stay. It is a pleasure to know that you had a pleasant stay with us. We aim to provide a memorable experience with our high standards and quality service and are pleased that we were able to meet all your expectations. We look forward to welcoming you back again in the future. Best wishes, Sito Pons, General Manager

top

Customer review rating 4.4/5

P. C. Families - 18/08/2020 Confirmed reviews ALL

Spacious, clean, welcoming, top location

Dear C., Thank you very much for your positive review. Our dedicated team always aims to give the best experience to our every guest, and it is rewarding to know that your stay with us met your expectations. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

4 day stay

TripAdvisor rating 4.0/5

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

Well located", "Good stay

Customer review rating 4.4/5

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

perfect during corrona. thank you for the vacation feeling

Dear Guest, Thank you for sharing such lovely feedback following your time with us. We are pleased you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on a future occasion. Best wishes, Sito Pons, General Manager

Excellent staff

Customer review rating 4.4/5

Anonymous Friends - 30/07/2020 Confirmed reviews ALL

The hotel was excellent all around. Beautiful decor, comfortable beds, the breakfast buffet was delicious but most of all the staff was extremely helpful, courteous and professional, which makes all the difference. I would consider it one of the best hotels I've stayed at in Spain.

Dear Guest, Thanks for such positive feedback following your stay. We appreciate your recognition of our team's excellent service. This is our highest reward and inspires our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Great stay

Customer review rating 4.4/5

Stefan Couples - 23/07/2020 Confirmed reviews ALL

All good

Dear Stefan, Thank you for this lovely feedback. We are pleased that you appreciated the high standards and quality service which we strive to uphold. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

great experience

Customer review rating 4.4/5

Kateryna Couples - 20/07/2020 Confirmed reviews ALL

hotel is very beautifully, recently renovated with a lot of taste, very clean , spacious, personnel is very nice and responsive, one of the best experiences of Mercure hotels

Dear Kateryna, Thank you for this awesome review. Our entire team is thrilled that you had such a pleasant experience with us! We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so this positive feedback is truly rewarding. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

good business hotel

Customer review rating 4.4/5

Jac Business - 18/07/2020 Confirmed reviews ALL

Was price wise oke, view from room could be better.

Dear Jac, Thank you for taking the time to review your stay with us. We are pleased that you were happy with your experience and found our prices competitive. We have noted your comment. We hope to be able to welcome you again on a future occasion. Kind regards, Sito Pons, General Manager

Very helpful staff.

Customer review rating 4.4/5

Marc Business - 17/07/2020 Confirmed reviews ALL

I had some issues -which were not related to my stay at the hotel- and Sito was very helpful in solving them.

Dear Marc, Thanks for this positive review of your stay. We do try to make sure all our guests have the best experience they can with us, and we will always go that 'extra mile' to ensure your expectations are met. I am very pleased I was able to be of use to you. We hope to welcome you back in the future. Kind regards, Sito Pons, General Manager

Good stsy

Customer review rating 4.4/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Great staff great hotel

Dear Guest, Thanks for positively reviewing your time at Mercure Bilbao Jardines de Albia. It was a real pleasure to have you as our guest and the team and I are delighted that we had such an impact on making your stay memorable. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Well located but some issues

Customer review rating 4.4/5

Arbee Families - 03/03/2020 Confirmed reviews ALL

Great friendly, helpful staff. Good room, but sadly poor AC in the room and due to extremely noisy club just across the road it is impossible to sleep with the window even slightly open. At least make cold air possible via the AC to compensate. What was meant to be a restful break, turned into sleepless nights. Sadly I will not recommend anyone to stay here because of this.

Dear Arbee, Thank you for taking the time to share your review. Whilst we are pleased that you appreciated our location, we regret that not all aspects of your stay met your expectations. Please do not hesitate to inform our team of any issues or concerns you may encounter; as you kindly mentioned, our team is friendly and always pleased to assist with relocating you to a quieter room, should one be available. Regarding the temperature, due to the season, only heating is available at this time; however, we recommend that the radiator in the bathroom be switched off to allow for a more comfortable temperature. We hope to welcome you back. Kind regards, Sito Pons, General Manager

Nice Stay

Customer review rating 4.4/5

El D. Business - 26/02/2020 Confirmed reviews ALL

All great especially Breakfast Buffet

Dear Guest, Thank you for this lovely feedback. We are delighted to know that everything met your expectations during your stay with us and It is very rewarding that you were able to make the most of our tasty breakfast buffet, an ideal way to help start your day. We hope to welcome you back. Kind regards, Sito Pons, General Manager

good hotel good location

Customer review rating 4.4/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Nice room, good hotel friendly people. Only negative point : Your points on your membership card do not come automatically, you need to remind :)

Dear Guest, Thank you for taking the time to review your stay with us. We are glad to know that you found our location convenient for what you were looking for and that you received such a friendly and professional service from our team members. Guests can check their points 2-3 days after the check out. I have personally checked yours and they're available since 02/19/2020. Looking forward to welcoming you back again. Kind regards, Sito Pons, General Manager

good area good stay

Customer review rating 4.4/5

Renato Couples - 18/02/2020 Confirmed reviews ALL

very good all round only one little grump......very little left at breakfast which disappointed us

Dear Renato, Thank you for taking the time to review your stay with us. We are delighted that our location was to your liking. We are sorry your breakfast experience was not the best, please do not hesitate to ask our breakfast team to replenish any of our breakfast options that you would like to try; they are always pleased to be of assistance. We hope to be able to welcome you back on a future occasion. Kind regards, Sito Pons, General Manager

Delightful

Customer review rating 4.4/5

H. Couples - 01/02/2020 Confirmed reviews ALL

Very good stay with extremely helpful and friendly staff. Well situated for the Guggenheim. Would recommend it.

Dear H., Thank you for such a positive review. It is very rewarding to hear that you had a lovely stay at our hotel. Your praise of our team encourages us to continue to maintain the high standards of service we set ourselves. We are pleased you enjoyed our convenient location. We look forward to welcoming you back again in the future. Best wishes, Sito Pons, General Manager

Well located and competent staff

Customer review rating 4.4/5

Alessandra Couples - 30/01/2020 Confirmed reviews ALL

We had a very nice stay, the staff was helpful, friendly and professional. The hotel is located in a good area of Bilbao, close to restaurants , bars , shops and not so far from the Guggenheim museum. This was also a plus for us. We would not hesitate to book a room with Mercure again, in Bilbao.

Dear Alessandra, Thank you for such a positive review. We are delighted to hear that you had a pleasant experience during your time with us and that you found our location to be convenient for exploring all that Bilbao has to offer. We also appreciate your kind comments about our dedicated team who do their best to ensure that we deliver the best service and always meet your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

Great overall experience

Customer review rating 4.4/5

Jon Couples - 09/01/2020 Confirmed reviews ALL

The staff was really pleasant, facilities at a very good standard and we were given a small bottle of champagne and grapes for new year´s eve. Spa was very good despite being quite small. Only but I can find was that the cafeteria was overloaded on the evening of the 1st of Jan and some people were sent off without dinner because they decided not to serve food any longer.

Dear Jon, Thank you for taking the time to review your stay. We are delighted that you had a pleasant experience during your time with us and can only extend our thanks to you for your kind feedback. On the evening of New Year's Day, we did not anticipate that so many guests would be having meals in the cafeteria and so were unfortunately overcrowded. We sincerely apologize for this and assure you that we will be putting measures in place to avoid such an incident in future. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We hope to be able to welcome you again. With our best wishes for the year ahead! Sito Pons, General Manager

All perfect

Customer review rating 4.4/5

Daniel J. Families - 30/12/2019 Confirmed reviews ALL

Great hotel, Perfect placment, nice decoration, functional design, professional service.

Dear Daniel, Thank you very much for your great feedback. We are thrilled that everything was perfect and we exceeded your expectations! Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is truly rewarding. Best wishes for a happy holiday season, we look forward to welcoming you again soon. Kind regards, Sito Pons, General Manager

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