Mercure Bilbao Jardines De Albia 4 stars

Customer review rating 4.5/5 2,498 reviews

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Mercure Bilbao Jardines De Albia
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+ 11 Services

Hotel extras

  • Spa for a relaxing stay. Closed August 6, 7 and 8

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking costs 20 euros per night. The entrance is at Calle Uribitarte 7 Paying
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
Business services
  • 3 Meeting room(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 bilbao
spain

Tel: +34944354140

Fax: (+34)94/4354142

Check-in from 12h00

Check out up to 12h00

  • By plane

    BILBAO At 14km / 8 miles

  • By train

    BILBAO ABANDO At 0.55km / 0.34 miles

GPS :43.263993, -2.92785

Our accommodation(s)

Our restaurants and bars

BAR

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,498 reviews

TripAdvisor Rating 4.0/5

935 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Close to Guggenheim

Customer review rating 5.0/5

Francisco G. Families - 03/09/2021 Confirmed reviews ALL

The room was perfect and we have a restful sleep.

Dear Francisco, Thank you for sharing your experience. We are glad that you had such a nice stay with us and appreciate your mention of our prime location. We look forward to welcoming you back soon. Best regards, Sito Pons, General Manager

Ace Place

Customer review rating 5.0/5

Tim Solo - 30/08/2021 Confirmed reviews ALL

Great hotel: spacious room, fabulous staff and a great location.

Dear Tim, Thank you for this great review. We’re happy to hear our strategic location and spacious rooms met your expectations. We look forward to seeing you again soon, Kind regards, Sito Pons, General Manager

Beautiful city, beautiful hotel and friendly staff

Customer review rating 5.0/5

Piotr Solo - 24/08/2021 Confirmed reviews ALL

Hotel located in the city center near the Zuziburi Bridge, 5 minutes walk to the Guggenheim museum, 10 to Casco Viejo. Service at the reception and at the bar extremely polite. Thanks to the Platinum card, I received an upgrade to a beautiful Privilige room - for which I am very grateful. Bar food very good as well as a very wide selection of items for breakfast. I recommend this hotel and will definitely return to it on my next visit to Bilbao. Thanks again to all hotel staff for an enjoyable stay (especially the lady on reception during my chack-in but unfortunately I don't remember her name).

Dear Piotr, It's a real reward to receive such a great review. We appreciate that you highlighted our prime location and that it helped you make the most of your stay. Your mention of our team members who do their best to ensure you have a comfortable stay is very encouraging and we will ensure to pass on your comment to the receptionist and let her know how much of an impact she made on your experience. Thank you so much for recommending us to fellow travellers. We look forward to seeing you again in the future. Best wishes, Sito Pons, General Manager

Perfect hotel for a long weekend in Bilbaa

TripAdvisor rating 5.0/5

ksb90 18/08/2021 TripAdvisor review

the Staff was very friendly and helpful. Perfectly situated for a visit to the guggenheim museum and tapa restaurent and bars. Easy to find and with a nice garage for parking. We will surely come back next year.

Dear Guest, Thank you for your kind review. We are pleased to know that you would visit us again and that you enjoyed your stay. We appreciate your highlight of our prime location and your recognition of our team's excellent service. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

Good location, comfortable bed

Customer review rating 4.0/5

Kevin Couples - 13/08/2021 Confirmed reviews ALL

Staff at the hotel were very helpful and friendly, from check-in to departure. This was our second stay at the hotel and we were worried that the breakfast buffet would be reduced due to covid-19 but it was just as good as before. Our room was nice and quiet, despite facing the street. The bed was incredibly comfortable, we slept so well!

Dear Kevin, Thank you very much for this kind review. It is always a pleasure for us to welcome a returning guest and we are delighted to know that you had another memorable stay at our hotel. The comfort and well-being of our guests are extremely important to us, so we are pleased to know that your bed was to your satisfaction. We look forward to seeing you again in the future. Best wishes, Sito Pons, General Manager

Well located

Customer review rating 4.5/5

Anonymous Couples - 10/08/2021 Confirmed reviews ALL

Perfect staff

Dear Guest, Thank you for such a positive review. We appreciate your highlight of our prime location and your recognition of our team's excellent service. We look forward to seeing you again. Best wishes, Sito Pons, General Manager

Good stay

Customer review rating 4.5/5

Varun R. Families - 07/08/2021 Confirmed reviews ALL

We had a wonderful stay at Bilbao mercure . I would like to recognize your staff and specially to Marta. Marta helped us a lot in getting around , translation, car rental etc . We loved your service and will come back again for sure

Dear Varun, Thank you for this review of your time at our hotel. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to pass your compliments to Marta. Our guest's satisfaction is our highest reward. We look forward to welcoming you on your next stay. Best wishes, Sito Pons, General Manager

Beautiful hotel in the heart of Bilbao

TripAdvisor rating 5.0/5

Emil_London 07/08/2021 TripAdvisor review

What a great hotel. It is perfectly located in the city centre, just between the Guggenheim Museum and Casco Viejo. You'll be in a short walking distance from all sights and 2min away from the boat station from where you can go for a river tour to Portugalete. Choose if you can room 701 for lovely views. And, for whatever you need there is a solution: I have rarely seen such a committed general manager as Sito Pons - be it in sharing the work with his colleagues or going above and beyond to make you feel super comfortable. Chapeau!

Dear Emil, Thank you for this great review. We appreciate your highlight of our prime location, and that it helped you make the most of your stay. Your mention of our team members who do their best to ensure any issues are dealt with promptly and an acceptable solution was found is very encouraging and will inspire us all to continue with our efforts to ensure all our guests leave us satisfied with their experience. We hope to welcome you back. Best wishes, Sito Pons, General Manager

Great location walking distance to the center

Customer review rating 5.0/5

Claudia R. Families - 03/08/2021 Confirmed reviews ALL

Mercure and Ibis as always best hotel option. We stayed with my husband and daughter. It was great for walking in the center of town, visit places and try lots of pintxos and txakoli. Only problem triple rooms have a horrible view (to a wall) from the window.

Dear Claudia, Thank you for taking the time to share your review. We appreciate your highlight of our prime location, and that it helped you and your family make the most of your stay. Regrettably, as we are so centrally located we are unable to offer any better views. We hope that you will return in the future. Best regards, Sito Pons, General Manager

Super location with nice rooms

Customer review rating 4.5/5

Ting Couples - 12/07/2021 Confirmed reviews ALL

Excellent stay, clean and nice room, staff is very helpful and friendly.

Dear Guest, We are glad to receive such a positive review! We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back soon. Best regards, Sito Pons, General Manager

Location,staff,attention to detail

Customer review rating 5.0/5

Ronald T. Couples - 03/07/2021 Confirmed reviews ALL

Excellent

Dear Ronald, Thank you for this review. Your kind acknowledgement of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We look forward to welcoming you back soon. Best regards, Sito Pons, General Manager

We loved everything about your hotel.

Customer review rating 5.0/5

Wendy Families - 26/06/2021 Confirmed reviews ALL

The location is central to the pretty downtown and parks but on a side street, so cozy and quiet. The staff are kind and attentive. The cleaners are great and place immaculate. The decor is fresh and both classic Basque and modern - elegant and subtle with very high quality lamps, etc. Beds very comfy.

Dear Wendy, Thank you for taking the time to review your stay. It's great to know you had such a memorable experience while staying with us, and everything met your expectations. We could not ask for better feedback! We hope to see you again soon, Kind regards, Sito Pons, General Manager

good accommodation, excellent team

Customer review rating 4.5/5

S. Business - 21/06/2021 Confirmed reviews ALL

Very enjoyable stay. The building is not last generation, but the rooms and the facilities are extremelly well designed. And the very friendly makes up the difference. We will return next week, and will stay at this hotel every time we are in the region.

Dear S., It is a pleaure to receive your positive review. We are delighted you had a pleasant stay and that we will be your top choice for any future visits you make to Bilbao. Thank you for appreciating our team who always go out of their way to ensure they deliver the best service possible. We would love to have you return. All the best, Sito Pons, General Manager

Overnight stay

Customer review rating 4.5/5

Paul B. Couples - 19/06/2021 Confirmed reviews ALL

Staff very helpful and hotel very clean in all good place to stay Car parking a. Bit difficult to find I think you ought to put parking details on booking confirmation

Dear Paul, Thank you for taking the time to share your review. We are grateful that you chose to stay with us and are glad we were able to meet your expectations of our high standards. We are sorry that you found accessing the parking challenging and we have duly noted your suggestion. Please do not hesitate to request more detailed information ahead of your visit; we are always happy to help in any way possible We do hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

Well located

Customer review rating 5.0/5

Ilija Business - 16/06/2021 Confirmed reviews ALL

Pretty staff, very clean.

Dear Ilija, Thank you for taking the time to share your feedback. Our dedicated team always aims to give the best experience to all our guests so it is very rewarding to know that you had a pleasant stay with us and appreciated our high standards. We all look forward to the pleasure of seeing you again in the future. Kind regards, Sito Pons, General Manager

Good hotel, we found Bilbao a bit of a rough area

Customer review rating 4.0/5

Sue-ellen Couples - 15/06/2021 Confirmed reviews ALL

The hotel was fantastic. Very helpful staff. Bilbao we found a bit rough at night especially around the area of Plaza Arriaga where my husband had a pickpocketer try to steal his mobile from his pocket. Luckily my husband confronted him and he moved away. Bilbao is beautiful during the day though. Well worth a visit. I would advise to stay at the hotel during the night though especially if travelling with children.

Dear Sue-Ellen, Thank you for your review. The acknowledgement of the quality of service on the part of a recent guest is always appreciated. However, we are very sorry that you had an unpleasant experience and didn't feel completely at ease in the city. In principle, the area is totally safe, however, as in most popular tourist destinations, we do advise our guests to take care of their belongings at all times. We hope to be able to welcome you back. Kind regards, Sito Pons, General Manager

Excellent business trip

TripAdvisor rating 4.0/5

starmuk Business - 29/03/2021 TripAdvisor review

I was upgraded from Privlege to Suite. The Suite is very roomy and confortable. Iker from desk was very helpful and gave a very good service. I appreciated everything. I tried the Spa which was good, but it was a pity that some of the installation were not working (Scottish shower, thermal bath...): this is why i didn't put 5 star.

Dear Guest, Thanks for taking the time to share your experience with us. We are glad your upgrade and our professional team helped contribute positively to your stay with us. It is also a pleasure to know that you enjoyed your time in the spa, our apologies that certain areas were not operative and we regret any inconveneince. We look forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Beautiful

TripAdvisor rating 5.0/5

v0lkerv0it 26/10/2020 TripAdvisor review

Did a short trip to Bilbao and was just looking for a place to stay from Accor as I am Platinum there. Only upon arrival I found out about the superb location of the hotel. got a great room upgrade and had a fantastic nights sleep

Dear Guest, Thank you for taking the time to review your recent stay. We are thrilled to know that you had such a great stay with us. We apprecaite your kind remarks about our strategic location. A message of satisfaction from a recent guest is always a reward for our team members. We all hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

4 day stay

TripAdvisor rating 5.0/5

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

Very nice and convenient hotel.

TripAdvisor rating 5.0/5

Inspire300596 Couples - 16/11/2019 TripAdvisor review

The room was good and vonvinied. The location was very good. The breakfast was great The service was very nice. The hotel parking was too expensive, I was charged 100 EUO for 4.5 days ! I was not informed in advance about the parking price.

Dear Guest, Thank you for taking the time to share your valuable review. We are happy that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aims to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We assure you that we try to inform all the guests regarding the parking price upon arrival. Also, the information is on our web site. We do try to maintain our prices competitive. However, we have taken note of your remarks. We hope to welcome you back. Best wishes, Sito Pons, General Manager

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