Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.2/5 1,199 reviews

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, Spain

Description

ALLSAFE approved hotel

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Our accommodation(s)

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Telephone
Fax +34 943 21 50 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,199 reviews

TripAdvisor Rating  3.5/5  560 reviews

Amazing view

Customer review rating 4.5/5

Lin Couples - Confirmed reviews ALL

The hotel very well appointed. Did help that we had a car as taxis can add up. Funicular is great but does end early. Old town or city center would require a taxi, especially at night . . However, if you have kids, you will love it here if you don’t could get a little noisy. There is a small amusement park right outside the hotel. And the morning leaf blower could get a little noisy depending on where your room is sitting. dinner in the restaurant was very good And the staff was excellent.

A tired hotel badly in need of renovation.

TripAdvisor rating 2.0/5

Deb D TripAdvisor review

We are typically big fans of Mercure hotels. They are usually very well maintained in very accessible locations. This one unfortunately is an exception. The hotel has not been upgraded for many years. Peeling paint and wallpaper, threadbare carpets, rickety furniture. It was considerably more than the Mercure in Bilbao which is a far superior property. Add to it the very isolated location and it does not bring value. Would not stay here again or recommend it.

GREAT HOTEL OVERLOOKING THE BAY OF SAN SEBASTIAN

Customer review rating 4.0/5

N. R. Couples - Confirmed reviews ALL

VERY GOOD CLEAN ROOM FABULOUS POOL ALTHOUGH i WOULD PREFER TO HAVE THE ABILITY TO GO FOR AN EARLY MORNING SWIM AT 8AM BEFORE BREAKFAST BREAKFAST CHOICE WAS OK WOULD LIKE TO SEE MORE CHOICE OF YOUGURTS & FRESH FRUITS THE ONLY SLIGHT NEGATIVE WAS THAT SERVICE IN THE BAR IN THE EVENINGS WAS SLOW

Good hotel but expensive

TripAdvisor rating 3.0/5

Wayne V Couples - TripAdvisor review

We stayed 3 nights in San Sebastián and unfortunately had bad weather for 3 days, we had a room with a balcony looking over the Ocean and San Sebastian. We used the funicular several times up and down and the bus up once but were no given any instructions on bus usage by staff and ended up walking in pitch black to the hotel.

Dear Wayne, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the ocean view from your room with a balcony. Our unique location indeed offers some of the most beautiful views of San Sebastian and the surrounding area. We apologize for any inconvenience you may have experienced regarding the bus usage and the walk back to the hotel. Our reception staff is always available to provide information and assistance on transportation options, so please do not hesitate to reach out to them during your stay. We understand that the weather during your visit was not ideal, and we hope that you will have the opportunity to return and enjoy San Sebastian in better conditions. Our hotel offers a variety of amenities and services to make your stay comfortable, regardless of the weather. We hope to see you again in the future. Kind regards,

Terribly run hotel

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Front desk staff was rude. AC in rooms does not cool. Gym is awful with old, broken and dirty equipment. Room was not properly cleaned.

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Other web-users rate our hotel

  • 567 reviews 8/10 Location
  • 1,393 reviews 7.5/10 Room
  • 895 reviews 5.4/10 Service
  • 64 reviews 2.9/10 WiFi
  • 397 reviews 6.5/10 Breakfast
  • 388 reviews 5/10 Food
  • 370 reviews 4.8/10 Comfort
  • 253 reviews 3.7/10 Cleanliness

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.