Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating 4.1/5 3,099 reviews

Mercure San Sebastián Monte Igueldo
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • In the best location in the city

  • EL TORREÓN restaurant for discovering authentic Basque cuisine

  • Stunning swimming pool between the sea and the mountains

  • New fully equipped fitness center (APRIL 2017)

  • Specialists in business meetings. We take care of all the details

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodations

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Non contractual photo

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Non contractual photo

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,099 reviews

tripadvisor

TripAdvisor Rating 3.5/5

342 reviews

Customer review rating 4.1/5

Jacky C. Couples - 23/03/2020 Confirmed reviews ALL

I haven’t stayed here!!! You closed the hotel because of the coronovirus situation, I have phoned 4 times to try and cancel and my husband was waiting for a callback which hasn’t happened!!! I am waiting for a refund??

Closed but they didn't bother to tell us

Customer review rating 4.1/5

Andrew W. Couples - 21/03/2020 Confirmed reviews ALL

We made a two night booking at the Mercure Mount Igueldo while we waited for a ferry from Bilbao back to the UK as it was one of the few hotels showing as open and taking bookings during the Coronavirus outbreak. When we turned up at the hotel we were met with a cleaner shouting through the glass doors that the hotel was closed. Walking round the back of the hotel we found a manager who confirmed this. In a fast evolving situation such as this, I would have expected them at least to have informed us promptly of their decision to close and possibly to have helped us find alternative accommodation at another Accor property, which we eventually did ourselves. Very poor handling of the situation exacerbated a few days later by an email from the manager saying that we were not entitled to a refund but could re-book later in the year. Hey guys, it was your decision to close - other Accor properties remained open. This was moot in any case as we had by that time cancelled our Amex payment. We would however appreciate the 4000 Accor points which we used for the booking re-credited to our account.

Poor quality facilities

Customer review rating 4.1/5

Ms Couples - 03/03/2020 Confirmed reviews ALL

Second visit ten years apart. First experience was wonderful second like being in a cheap road hotel except for the views

Customer review rating 4.1/5

Amira Z. Couples - 24/02/2020 Confirmed reviews ALL

It was a nice stay, but the heating did not work in the room and it was very cold and the water in the bathroom was brown for 5 minutes. When we mentioned it in the morning when we checked out, we were'nt suggested any compensation. As a member i was disappointed.

Well located but the BED really in 2020 you should have a mutch better and soft Matelas seem like Plywood with 1 inch soft material from 1919

Customer review rating 4.1/5

Normand M. Business - 12/02/2020 Confirmed reviews ALL

People are fabulous, Location on the hill is fabulous.. But bed are impossible to have a good sleep for the price I think is time to improve it

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice room and great location. Free parking - NO! Incredibly expensive food.

Customer review rating 4.1/5

Martin Couples - 11/02/2020 Confirmed reviews ALL

Nice room and great location. There was no parking places when I arrived, yet we booked this hotel because FREE parking was offered. The food at the hotel was OK, but INCREDIBLY EXPENSIVE. We were quoted Euros 44 each for room service breakfast. This is ridiculous and a rip off. The front desk staff were friendly but the bar staff and waiting staff were unfriendly.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Very good helpful staff throughout, lovely view , good rooms

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic service

Customer review rating 4.1/5

David Couples - 27/01/2020 Confirmed reviews ALL

I have stayed here several times before. It is a hotel I like but has recently been refurbished and is even better. Fantastic views. Good food. On this occasion my wife was ill and we were overwhelmed by the concern shown and the practical assistance from all staff - thank you!

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel but very disappointing this time

Customer review rating 4.1/5

Ian Business - 25/01/2020 Confirmed reviews ALL

I have stayed here before and I will stay again. However, this time I was very disappointed to find a used towel on the bidet , with obvious (faeces stains). I immediately took this to reception (folded of course!) and I would have expected an apology at some point but it was never mentioned. All that happened was another towel was left on my bed. I would like to say the front office desk were very pleasant and professional upon booking in and out and this is not a reflection on them.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very poor service

Customer review rating 4.1/5

Olaf T. Business - 16/01/2020 Confirmed reviews ALL

Overall unfriendly & unwelcoming staff. Receptionist was obviously unhappy that another guest arrived to check-in, only demanding my ID and credit card and after a while explained that she needed a longer time to register me since I had only made my reservation the same evening. Found to my surprise that the only restaurant was closed (not mentioned on Hotel website!?) and only alternative was simple bar snack food. Unacceptable was the the heating in my assigned room # 432 was not working and the temperature was too cold. I contacted the reception and Mr. Oscar explained that I "was visiting the hotel during winter" hence it's cold; also since I “only reserved the same evening the hotel could not prepare my room properly”. I suggested that I find myself another hotel with a comfortable room temperature but Mr. Oscar insisted that my rate was prepaid hence no refund even if I only booked one hour before arrival. He explained no Duty Manager or the GM are available to discuss the problem. Mr. Oscar went to my room alone to switch on the Airconditioning system into a heating mode. This provided some hot air but also was too noisy. No duvet was supplied and the blanket in my room was not clean. Since I felt too cold all night I check-out at 5:10am and left a written note withe the receptionist for the GM to call me to receive feedback about my stay; but I never received any call from the Mercure.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Short stay in a great hotel with beautiful views

Customer review rating 4.1/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

A wonderful place to stay whilst experiencing the beauty of San Sébastien. The rooms - and the views - were great, the bar and the restaurant were fine, and the staff helpful and friendly.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent renovation

TripAdvisor rating 3.5/5

Isler0 Couples - 01/01/2020 TripAdvisor review

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Thank you very much for your comment. We are pleased that you have enjoyed our renovated common areas and rooms. We wait for you.

Bad

Customer review rating 4.1/5

Karine H. Solo - 27/11/2019 Confirmed reviews ALL

I booked a room with a sea view, on my second day I woke up with the room flooded. Instead of helping me straight away, they sent towels to dry the room (it was flooded, so it was useless). Then, after pressuring them again, they moved me to a poor room (not what I paid for and nobody offered any kind of help with my soaked things). I would highly recommend to avoid this hotel, it has a horrible service.

Customer review rating 4.1/5

Ozargun Couples - 14/11/2019 Confirmed reviews ALL

Stayed in a privilege room with bay view; the room was comfortable, hotel was at a top location. The staff were all helpful and respectful.

Time out in San Sebastian

Customer review rating 4.1/5

Raphael Families - 05/11/2019 Confirmed reviews ALL

Same as last time: The check-in and check-out was easy and all personnel was very charming. I was a bit surprised though, that no room upgrade was possible - I was informed that I already booked the highest class but I know that you do have more spacious rooms than #321. Anyway, we sincerely enjoyed our stay with you and also the breakfast team did a great job. However, after 3 nights the selection/variety of the breakfast gets a bit boring. Plus, it would have been nice to have more warm/hot food (especially the vegetables and the patatas would taste way better if kept warm).

Great visit to San Sebastián.

Customer review rating 4.1/5

Edmund C. T. Couples - 04/11/2019 Confirmed reviews ALL

Lovely room with terrific view of the bay and town, friendly and helpful staff, wonderful food in the dining room. All in all a delightful stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not as expected

Customer review rating 4.1/5

Anonymous Solo - 04/11/2019 Confirmed reviews ALL

I ordered and paid a room with a view on the bay but got one with a sea view. Trash was not cleaned but left with smelling cigarette ash. Did not get a welcome drink (usually I get one as a member).

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

servise excellent

Customer review rating 4.1/5

Anonymous Couples - 02/11/2019 Confirmed reviews ALL

excelent

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure San Sebastián Monte Igueldo. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Show!

Customer review rating 4.1/5

Ailton R. Couples - 31/10/2019 Confirmed reviews ALL

Lindo hotel e lugar.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

great hotel in san sebastian

TripAdvisor rating 3.5/5

peardrf Couples - 31/10/2019 TripAdvisor review

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

Thank you very much for your positive comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.
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