Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.1/5 881 reviews

Mercure San Sebastián Monte Igueldo - Image 1
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Description

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Our accommodation(s)

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  881 reviews

TripAdvisor Rating  3.5/5  624 reviews

Disgusting property, don’t ever recommend

Customer review rating 0.5/5

Adrian G. Families - Confirmed reviews ALL

Great location, cannot fault that. Booked a triple room. Got in room, found it was still set up for two. Blood stains on bed cover, human hairs in bathroom. Went to reception and house keeping resolved. Subsequently found broken drawer and window was broken, reported to reception, never fixed during our stay, reception completely indifferent. In the process of denouncing. Awful WIFI, almost impossible to work

Very disappointed with the facilities.

Customer review rating 1.0/5

Sid Friends - Confirmed reviews ALL

It’s very sad to state that my experience was very disappointing knowing it’s a 5-star hotel. The aircon was not at all working and when enquired we got to know that it was turned off the day before due to winter season. A 21 degree winter should have a back up, I believe. No doubt the location was great and the views were breathtaking. But everything was undone by the facilities. Was expecting an electric kettle atleast but even that wasn’t there. Only a coffee machine that could not supply hot water for tea. Had to go to the reception all the time for hot water.

Great view

TripAdvisor rating 4.0/5

joaopedrod654 Couples - TripAdvisor review

Great view! The breakfast is a way too expensive for its quality. It is a very poor breakfast. One of the girls at the reception was focused on sailing the restaurant that she was not very honest about other options in town that are great, as we discovered later.

Customer review rating 4.5/5

Jorge Friends - Confirmed reviews ALL

Very good stay. Rooms with fantastic views.

Beautiful hotel best views in San Sebastián

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Had a fabulous stay. Only criticism was not being able to get coffee before 11am unless you book breakfast

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Other web-users rate our hotel

  • 660 reviews 8/10 Location
  • 1,327 reviews 7.3/10 Room
  • 825 reviews 5.4/10 Service
  • 34 reviews 1/10 WiFi
  • 378 reviews 5.1/10 Food
  • 364 reviews 4.9/10 Comfort
  • 340 reviews 6.4/10 Breakfast
  • 249 reviews 3.3/10 Value

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