Mercure San Sebastián Monte Igueldo 4 stars

The Mercure San Sebastian Monte Igueldo is excellent place to stay in San Sebastian and enjoy the city. The location of the hotel is Unique and give's you a great view over the city. Going up and down take the funicular to walk alongside the beach to the city. In the evening the restaurant serves a tasty dinner in the grand dinner hall. Highly recommend !

Nice hotel, service people helpful. Only the time at the restaurant to between the time we ordered and the time we got the food was far too long.

Three nights stay to celebrate my daughters 23rd birthday. I had one room and my daughters had their own room, both were lovely with sea views. The breakfast was excellent and they also provided gluten-free rolls for my daughter. It was the same breakfast menu every day, would have been nice to have something different. The evening reception were extremely helpful in booking the spa and taxis for us and assisting us to get our Covid tests before returning to the UK. The only issue we had was that I had booked the restaurant for my daughters birthday meal with the receptionist in the morning but they had failed to make the booking for us so when we turned up for dinner they didn’t have a table for us…. 😡 This was very upsetting as it was a special evening. Eventually after over an hours wait in the bar we eventually had a table. No apologies or even the offer of a free drink. The pool area is outstanding. Lovely hotel but maybe need a few more staff as not very attentive service.

A great location offering a magnificient view over the ocean and the bay. Unfortunately, it's a building from last century with limited sound isolation between the rooms (typical for older buildings) but also very limited wifi-connection (very slow and dropping off, even after asking the reception to reboot... unable to stream). There is no excuse of having bad performing wifi, even in an older building, for a 4-star hotel.

Hotel was fine, location was wonderful, however, if you wanted to go into the Old Town, it was a bit of a pain. First of all, you had to queue to get the Funicular Railway to the bottom. You then had to walk to the bus stop or try to get a taxi. Ordering one by phone is not easy if you don’t speak Spanish! Once in the Old Town made it all worthwhile…thoroughly enjoyed the stay even with hassle of getting there!

The worst attitude in staff ever experienced

overall experience was good. I booked a room with a balcony though. we did not have a balcony. that was a bit disappointing. the first morning during the breakfast one of the waitresses forgot to bring us the dulces. so we had half a breakfast for the full price.

Great hotel, emblematic location, good food, nice staff. Worth getting a room with views. You should do an early reservation in the restaurant ahead of checking in- they do not keep spare capacity for guests- not great since you only find out when you arrive.

Great service, beautiful hotel, good food and the view is to die for!!

The biggest problem is finding the hotel which is not well signposted as a Mercure. It is at the top of A large hill with two routes to the top one of which is blocked off but is the route taken by a new Audi sat nav. The route which was open involves a private toll road which is cheap 3.5 euros per person but is a surprise not covered on the booking site.

The service level wasn’t meeting the expectations but the hotel is in a beautiful place, the product is well maintained and the view is stunning. Few things; - not sufficient informations shared upon checkin or even before (parking, access, bkfst menu, checkout time) - we got served some gin tonic with water instead of gin, the Barman rectified it and offered some drinks but still… not okay - take out “free minibar” from the rate it’s misleading

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.