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Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating 4.1/5 3,583 reviews

ALLSAFE approved hotel

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Mercure San Sebastián Monte Igueldo
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+ 21 Services

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • Stunning swimming pool between the sea and the mountains

  • Free parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (nearby)
  • Fitness centre (nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008 san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Our restaurants and bars

SNACK-BAR PISCINA

Snack bar located at our swimming pool. Only for guests staying at the hotel.

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

BELLE EPOQUE

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

KARRUSEL

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,583 reviews

TripAdvisor Rating 3.5/5

430 reviews

Good view

Customer review rating 3.5/5

C. Solo - 11/09/2021 Confirmed reviews ALL

Good View, nice pool. Unattended staffs.

Bad service and hospitality in a fantastic region

Customer review rating 1.5/5

Anonymous Couples - 23/08/2021 Confirmed reviews ALL

The hotel is located with a beautiful view in a fantastic cultural and culinary region. But don't be fooled by the nice surroundings, because the hotel itself is not a pleasant place to stay!

Best view in town

Customer review rating 5.0/5

Jacob Couples - 23/08/2021 Confirmed reviews ALL

Great location and best view in town. The pools has the most stunning setting in Spain!

disappointment

Customer review rating 2.0/5

Francisco J. M. F. Couples - 17/08/2021 Confirmed reviews ALL

Dirty, expensive, unfriendly staff. The toilets were not sanitized, there was almost no soap in the sinks, unacceptable that there is only air conditioning and no heating or a cooker in a privilege room, it was unbearably cold. A table with food remained in the corridor of the rooms for two days. The restaurant El Torreon was very good.

Never again!

Customer review rating 0.5/5

Sarah Couples - 15/08/2021 Confirmed reviews ALL

Booked the room plenty of time in advance, directly on Mercure website rather than any other provider, hoping that booking without intermediaries would have meant a guarantee of the services stated on the reservation. We selected a privilege room with bay view and BALCONY. Surprise-surprise upon arrival: the room had a view on the bay, but not a balcony, just 2 windows. Once informed the reception about the issue a rude member of the staff stated that there were no other rooms for us and that we were staying in that one without balcony because we arrived late in the afternoon (is then booking a specific room an optional? What is it meant for?). Please notice as well that this specific room has a relevant surcharge in terms of cost per night. Well - the solution? A STANDARD room with balcony but without view (!!!), at the same price already paid for. Unbelievable, no other solution found, nor a compensation has been proposed (if not money, maybe offering the breakfast? This is a really basic customer service rule!). The second night we have been relocated to another room, with balcony and with partial view of the bay. I got in touch with the Mercure customer service as well, but didn’t hear back from them ANYTHING. Again, disappointing. On top of this: - 4 star classification for this structure is definitely over promising, maybe it could be 15/20 years ago - price per night for the service you get (none) is crazy high - do not state that soft drinks provided in the minibar are included in the room fare if you just offer 2 bottles of water - rooms are dirty, there is dust everywhere and we found several hairs both in the toilet and on the bed Never again, Mercure lost a customer.

Fantastic stay and hospitality

TripAdvisor rating 5.0/5

Kleefjes 09/08/2021 TripAdvisor review

The Mercure San Sebastian Monte Igueldo is excellent place to stay in San Sebastian and enjoy the city. The location of the hotel is Unique and give's you a great view over the city. Going up and down take the funicular to walk alongside the beach to the city. In the evening the restaurant serves a tasty dinner in the grand dinner hall. Highly recommend !

Good stay

Customer review rating 3.5/5

Christophe Families - 06/08/2021 Confirmed reviews ALL

Nice hotel, service people helpful. Only the time at the restaurant to between the time we ordered and the time we got the food was far too long.

Nice stay

TripAdvisor rating 4.0/5

stephenearp 05/08/2021 TripAdvisor review

Three nights stay to celebrate my daughters 23rd birthday. I had one room and my daughters had their own room, both were lovely with sea views. The breakfast was excellent and they also provided gluten-free rolls for my daughter. It was the same breakfast menu every day, would have been nice to have something different. The evening reception were extremely helpful in booking the spa and taxis for us and assisting us to get our Covid tests before returning to the UK. The only issue we had was that I had booked the restaurant for my daughters birthday meal with the receptionist in the morning but they had failed to make the booking for us so when we turned up for dinner they didn’t have a table for us…. 😡 This was very upsetting as it was a special evening. Eventually after over an hours wait in the bar we eventually had a table. No apologies or even the offer of a free drink. The pool area is outstanding. Lovely hotel but maybe need a few more staff as not very attentive service.

Classical hotel with the "grandeur" of last century, great location with bad WIFI

TripAdvisor rating 3.0/5

lucvw2021 Couples - 05/08/2021 TripAdvisor review

A great location offering a magnificient view over the ocean and the bay. Unfortunately, it's a building from last century with limited sound isolation between the rooms (typical for older buildings) but also very limited wifi-connection (very slow and dropping off, even after asking the reception to reboot... unable to stream). There is no excuse of having bad performing wifi, even in an older building, for a 4-star hotel.

Good stay

Customer review rating 4.0/5

Chris D. Couples - 04/08/2021 Confirmed reviews ALL

Hotel was fine, location was wonderful, however, if you wanted to go into the Old Town, it was a bit of a pain. First of all, you had to queue to get the Funicular Railway to the bottom. You then had to walk to the bus stop or try to get a taxi. Ordering one by phone is not easy if you don’t speak Spanish! Once in the Old Town made it all worthwhile…thoroughly enjoyed the stay even with hassle of getting there!

Worst customer service ever experienced

Customer review rating 0.5/5

Justin G. Families - 31/07/2021 Confirmed reviews ALL

The worst attitude in staff ever experienced

Dear JUSTIN G., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

nice hotel with nice views

Customer review rating 4.0/5

N. J. Couples - 22/07/2021 Confirmed reviews ALL

overall experience was good. I booked a room with a balcony though. we did not have a balcony. that was a bit disappointing. the first morning during the breakfast one of the waitresses forgot to bring us the dulces. so we had half a breakfast for the full price.

Iconic place in one of the most beautiful spots of Europe

TripAdvisor rating 5.0/5

DDGM 21/07/2021 TripAdvisor review

Great hotel, emblematic location, good food, nice staff. Worth getting a room with views. You should do an early reservation in the restaurant ahead of checking in- they do not keep spare capacity for guests- not great since you only find out when you arrive.

Best hotel in San Sebastkan

Customer review rating 5.0/5

Arnold T. Couples - 14/07/2021 Confirmed reviews ALL

Great service, beautiful hotel, good food and the view is to die for!!

Difficult to locate

Customer review rating 4.0/5

John.b. Couples - 12/07/2021 Confirmed reviews ALL

The biggest problem is finding the hotel which is not well signposted as a Mercure. It is at the top of A large hill with two routes to the top one of which is blocked off but is the route taken by a new Audi sat nav. The route which was open involves a private toll road which is cheap 3.5 euros per person but is a surprise not covered on the booking site.

Great product, poor service

Customer review rating 3.5/5

A. C. Friends - 11/07/2021 Confirmed reviews ALL

The service level wasn’t meeting the expectations but the hotel is in a beautiful place, the product is well maintained and the view is stunning. Few things; - not sufficient informations shared upon checkin or even before (parking, access, bkfst menu, checkout time) - we got served some gin tonic with water instead of gin, the Barman rectified it and offered some drinks but still… not okay - take out “free minibar” from the rate it’s misleading

Excellent renovation

TripAdvisor rating 4.0/5

Isler0 Couples - 01/01/2020 TripAdvisor review

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Thank you very much for your comment. We are pleased that you have enjoyed our renovated common areas and rooms. We wait for you.

great hotel in san sebastian

TripAdvisor rating 5.0/5

peardrf Couples - 31/10/2019 TripAdvisor review

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

Thank you very much for your positive comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Top Hotel -- Top of the Mountain

TripAdvisor rating 5.0/5

John S Couples - 29/10/2019 TripAdvisor review

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

Thank you very much for the time spent leaving your comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Paradise in Earth

TripAdvisor rating 5.0/5

Ursula T Couples - 11/10/2019 TripAdvisor review

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.

Thank you very much for sharing your experience at our hotel. We wait for you on your next visit to the city.

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