Mercure San Sebastián Monte Igueldo 4 stars

Dirty, expensive, unfriendly staff. The toilets were not sanitized, there was almost no soap in the sinks, unacceptable that there is only air conditioning and no heating or a cooker in a privilege room, it was unbearably cold. A table with food remained in the corridor of the rooms for two days. The restaurant El Torreon was very good.

Booked the room plenty of time in advance, directly on Mercure website rather than any other provider, hoping that booking without intermediaries would have meant a guarantee of the services stated on the reservation. We selected a privilege room with bay view and BALCONY. Surprise-surprise upon arrival: the room had a view on the bay, but not a balcony, just 2 windows. Once informed the reception about the issue a rude member of the staff stated that there were no other rooms for us and that we were staying in that one without balcony because we arrived late in the afternoon (is then booking a specific room an optional? What is it meant for?). Please notice as well that this specific room has a relevant surcharge in terms of cost per night. Well - the solution? A STANDARD room with balcony but without view (!!!), at the same price already paid for. Unbelievable, no other solution found, nor a compensation has been proposed (if not money, maybe offering the breakfast? This is a really basic customer service rule!). The second night we have been relocated to another room, with balcony and with partial view of the bay. I got in touch with the Mercure customer service as well, but didn’t hear back from them ANYTHING. Again, disappointing. On top of this: - 4 star classification for this structure is definitely over promising, maybe it could be 15/20 years ago - price per night for the service you get (none) is crazy high - do not state that soft drinks provided in the minibar are included in the room fare if you just offer 2 bottles of water - rooms are dirty, there is dust everywhere and we found several hairs both in the toilet and on the bed Never again, Mercure lost a customer.

The Mercure San Sebastian Monte Igueldo is excellent place to stay in San Sebastian and enjoy the city. The location of the hotel is Unique and give's you a great view over the city. Going up and down take the funicular to walk alongside the beach to the city. In the evening the restaurant serves a tasty dinner in the grand dinner hall. Highly recommend !

Nice hotel, service people helpful. Only the time at the restaurant to between the time we ordered and the time we got the food was far too long.

Three nights stay to celebrate my daughters 23rd birthday. I had one room and my daughters had their own room, both were lovely with sea views. The breakfast was excellent and they also provided gluten-free rolls for my daughter. It was the same breakfast menu every day, would have been nice to have something different. The evening reception were extremely helpful in booking the spa and taxis for us and assisting us to get our Covid tests before returning to the UK. The only issue we had was that I had booked the restaurant for my daughters birthday meal with the receptionist in the morning but they had failed to make the booking for us so when we turned up for dinner they didn’t have a table for us…. 😡 This was very upsetting as it was a special evening. Eventually after over an hours wait in the bar we eventually had a table. No apologies or even the offer of a free drink. The pool area is outstanding. Lovely hotel but maybe need a few more staff as not very attentive service.

A great location offering a magnificient view over the ocean and the bay. Unfortunately, it's a building from last century with limited sound isolation between the rooms (typical for older buildings) but also very limited wifi-connection (very slow and dropping off, even after asking the reception to reboot... unable to stream). There is no excuse of having bad performing wifi, even in an older building, for a 4-star hotel.

Hotel was fine, location was wonderful, however, if you wanted to go into the Old Town, it was a bit of a pain. First of all, you had to queue to get the Funicular Railway to the bottom. You then had to walk to the bus stop or try to get a taxi. Ordering one by phone is not easy if you don’t speak Spanish! Once in the Old Town made it all worthwhile…thoroughly enjoyed the stay even with hassle of getting there!

The worst attitude in staff ever experienced

overall experience was good. I booked a room with a balcony though. we did not have a balcony. that was a bit disappointing. the first morning during the breakfast one of the waitresses forgot to bring us the dulces. so we had half a breakfast for the full price.

Great hotel, emblematic location, good food, nice staff. Worth getting a room with views. You should do an early reservation in the restaurant ahead of checking in- they do not keep spare capacity for guests- not great since you only find out when you arrive.

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.

The location & view are absolutely stunning. The lobby & dining area make you feel like you are in the clouds. Room was rather large and well maintained. Only little issue was that we have to park rather far from the hotel as the hotel parking was full