Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating 4.1/5 3,280 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure San Sebastián Monte Igueldo
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Room 1

Number of guests
Children's age
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Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • Stunning swimming pool between the sea and the mountains

  • Advantage 4

  • Free parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Non contractual photo

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Non contractual photo

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,280 reviews

tripadvisor

TripAdvisor Rating 3.5/5

383 reviews

Extraorfinary location, great view

Customer review rating 4.1/5

Cedric Couples - 20/10/2020 Confirmed reviews ALL

After a very good welcome, we enjoyed the place and the service

Fantastic location great room and delicious breakfast served by friendly staff.

Customer review rating 4.1/5

Angela F. Couples - 05/09/2020 Confirmed reviews ALL

A lovely stay in San Sebastian -great hotel!

Customer review rating 4.1/5

Bruno B. Business - 01/09/2020 Confirmed reviews ALL

EXCEPTIONAL !!!!!

Extremely poor value for money

Customer review rating 4.1/5

Anonymous Couples - 22/08/2020 Confirmed reviews ALL

Very old hotel, with very old rooms. The pictures shown on the website don't show the reality. The staff is not very friendly. The only positive was the pool are and the view, but surely not worthy of the money paid. There are much nicer hotels in the city centre which are cheaper.

Lovely view a little away from town

Customer review rating 4.1/5

Anonymous Families - 20/08/2020 Confirmed reviews ALL

We enjoyed are stay the staff were friendly and it was very clean but the breakfast was very poor every time we asked for an egg option they were poorly cooked which spoilt are breakfast. Also the pool bar option for food was very very limited.

Average

Customer review rating 4.1/5

A Couples - 17/08/2020 Confirmed reviews ALL

The view is amazing and the only thing that is great in this hotel. For the price the hotel is below average, the room was old, not very clean, the shower was very weak and no noise cancelling, I could hear what was going on in the rooms next to mine. The receptionist was very nice but the bar and restaurant personnel sounded kinda rude, we were ignored for a long time, very expensive food and drinks and no attention to customer... in general disappointed as this is not the cheapest hotel around..

Customer review rating 4.1/5

B. Families - 04/08/2020 Confirmed reviews ALL

Inoubliable

A good location, but pay attention to parking

Customer review rating 4.1/5

Joseg Solo - 03/08/2020 Confirmed reviews ALL

The hotel have a perfect location with stunning views. The staff is really efficient. However the room needs some refurbishing: the bathroom is quite outdated .

Great location, wonderful views and excellent service.

Customer review rating 4.1/5

Anonymous Families - 03/08/2020 Confirmed reviews ALL

Stayed one night on our way to Galicia. Enjoyed the rooms (2x), dinner in the restaurant and breakfast on the balcony the next morning.

Premium location . No frills service

Customer review rating 4.1/5

Simon K. Families - 02/08/2020 Confirmed reviews ALL

This Hotel has great potential. Premium location and view Architecture of common spaces and top roof pool However our experience with the service left us a sweet-sour taste. We arrived 10 minutes before checkin (14.00) and the room was not ready, so we asked how to get some food as we had never been there before. We were told to go to the restaurant at the end of the corridor. Which is a gastro where we spent 90 minutes (and euros) despite mentuoning we would like to Keep it quick and simple. We discovered later on we could have had lunch at the bar or at the pool : 2 alternatives much faster, cheaper: what we wanted. Why were they not offered to us upon arrival? Breakfast and covid : you have to book your turn and select from a paper everything you want from sugar to water to your omelet. Very tedious expérience that left us quite hungry and angry. Despite the giant ballroom we were in, only 2 tables were occupied during our 7.30am slot : but the waiter was very hard to catch. So we just gave up on asking what we wanted as begging for basics at breakfast is not our cup of tea. Also....remember the 30 minute slot we had ? It still cost us the full 22 € price per personne, very over rated. The next day we stayed in a close location in another accor hôtel and the buffet was a perfect experience. So...dont put everything on the covid. Then we had a late lunch at the bar, that was unplanned yet very pleasant. The young lady there took great care of us and we could enjoy the terrasse / food / pisco sour. Later on after diner we decided to hit the bar again, we wanted 2 pisco (admittedly the one we had earlier convinced us!) 1 small bottle of water for our 3-year-old and one plate of tapas. Tried to order that in my best spanish possible but finger food was not possible outside the high tables and bar stools. Problem : the area was packed already and i was not letting my 3 year old sit on a bar stool. So having tapas on the table we selected was not possible , we could "drink only". San Sébastian Being the city of tapas...this left me quite bemused. Then the pisco: i was served the wonderful lie that the cocktail master injured his leg so i could only get gin/tonic or spritz. For the price tag i expected some serious cocktails. He just grabbed the first bottle of gin, poured tonic and added ice. Im setback 36euros included a 30cl bottle of water In a city where this would cost 12 And with lots of contempt, no care for our daughter , and impossibility to get our tapas. Last point , not any arrangement to obtain a baby bed for the stay for the room we selected (bay view, the most expensive) So she Had to sleep with us. All in all, great potential to make it a good 4 star or a 5 star venue . If you strip this hotel from the location this is 3 star maximum, with a taste that french tourists can afford any prices and dont deserve proper service that come with these prices . As this hotel is isolated from the city, service is a must. If i want to enjoy that view again, i will drive to the top of the hill or take the funicular As for the hotel, its a Risky choice due to some staff members

Best view on San Sabastian

Customer review rating 4.1/5

Pascal M. Couples - 29/07/2020 Confirmed reviews ALL

Maybe due to Corona virus, but the service was below average. Breakfast went very difficult by filling in an incomplete list. Too much pastry’s and not enough fresh ( whole wheat or brown ) bread.

Good stay

Customer review rating 4.1/5

Anonymous Families - 29/07/2020 Confirmed reviews ALL

Happy with the experience and measures due to COVID-19

Great service lovely breakfast great room , maybe more shampoo conditioner toothbrush etc toiletries would be only suggestion

Customer review rating 4.1/5

Mia Couples - 28/07/2020 Confirmed reviews ALL

Loved staying here First time ever here perfect location to see the beauty of San Sebastián first

Customer review rating 4.1/5

Anonymous Couples - 28/07/2020 Confirmed reviews ALL

Unfortunately we were unable to stay at the hotel due to Convid-19 travel restrictions in Australia. Due to the deal we got we would only be able to get a credit to the same hotel but it would be unlikely we would go in the next couple of years. If we could have gotten credit to the hotel chain instead then we could have at least used a hotel here in Australia.

Dear Kristine, Following the policy set by Accor for hotels in Spain, customers who have booked a room in our hotel before 30 September 2020, inclusive, may modify their reservation for a later date without having to pay any modification fee (subject to availability and applicable rates and conditions) or by requesting a credit voucher for the full amount of the reservation value to be used at a future date in the same hotel. In addition, in accordance with applicable law, you are not entitled to get an immediate cash refund. After 12 months, you can request a refund if the voucher has not been used. You can find more information at www.all.accor.com The contact person to make a new reservation is Ion Insausti, Front Desk manager and the contact email is: co… Awaiting your news, best regards,

Unbeatable views of the bay

Customer review rating 4.1/5

Philippe A. Couples - 24/07/2020 Confirmed reviews ALL

Through no fault of accor hotels, the unfortunate Covid 19 restrictions somewhat spoiled the atmosphere in the hotel. Room was good, views fantastic, staff very friendly.

The only place to stay when in San Sebastián

Customer review rating 4.1/5

J. M. Couples - 18/07/2020 Confirmed reviews ALL

The views from the hotel give it an extra star in my opinion. Only criticism is the menu in the restaurant

Customer review rating 4.1/5

Jacky C. Couples - 23/03/2020 Confirmed reviews ALL

I haven’t stayed here!!! You closed the hotel because of the coronovirus situation, I have phoned 4 times to try and cancel and my husband was waiting for a callback which hasn’t happened!!! I am waiting for a refund??

Dear Jacky C., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We simply want to inform you that we follow the guidelines set for all the Hotels. Sincerely,

Closed but they didn't bother to tell us

Customer review rating 4.1/5

Andrew W. Couples - 21/03/2020 Confirmed reviews ALL

We made a two night booking at the Mercure Mount Igueldo while we waited for a ferry from Bilbao back to the UK as it was one of the few hotels showing as open and taking bookings during the Coronavirus outbreak. When we turned up at the hotel we were met with a cleaner shouting through the glass doors that the hotel was closed. Walking round the back of the hotel we found a manager who confirmed this. In a fast evolving situation such as this, I would have expected them at least to have informed us promptly of their decision to close and possibly to have helped us find alternative accommodation at another Accor property, which we eventually did ourselves. Very poor handling of the situation exacerbated a few days later by an email from the manager saying that we were not entitled to a refund but could re-book later in the year. Hey guys, it was your decision to close - other Accor properties remained open. This was moot in any case as we had by that time cancelled our Amex payment. We would however appreciate the 4000 Accor points which we used for the booking re-credited to our account.

Dear Andrew W., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor quality facilities

Customer review rating 4.1/5

Ms Couples - 03/03/2020 Confirmed reviews ALL

Second visit ten years apart. First experience was wonderful second like being in a cheap road hotel except for the views

Customer review rating 4.1/5

Amira Z. Couples - 24/02/2020 Confirmed reviews ALL

It was a nice stay, but the heating did not work in the room and it was very cold and the water in the bathroom was brown for 5 minutes. When we mentioned it in the morning when we checked out, we were'nt suggested any compensation. As a member i was disappointed.

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