Mercure San Sebastián Monte Igueldo

The view from the hotel down to the bay "La Concha" is simply stunning and is considered as one of the most beautiful views of the world at all. The hotel itself looks rather plain from the outside. The rooms are average, here you can see that there has not been any modernisations in recent times. The breakfast buffet is versatile and of good quality, the hotel bar gives an impression of the early 20th century. The pool area at the top of the mountain is also a nice play to relax. But without the view it would only get 3 out of 5.

Stunning views and the main floor is beautiful, but that’s where it ends. The staff at this hotel are incredibly rude and the service is dreadful. Brusque check in, basically told to go away until 2pm and even then the room wasn’t ready for another hour. Hideous bar staff who are rude to “foreign” guests. Reception and room service NEVER answer the phone. We’ve never felt more unwelcome in what is a fairly expensive hotel. Avoid.

Only one person for the check-in so it was painfully slow. No bottle water in the room. Room in dire need of refurbishment. Bed, linen and pillow uncomfortable. The views offered on the terrace and rooms are breathtaking. The hotel is however surrounded by The Monte Igueldo Amusement Park.

I stayed for 3 nights and enjoyed the property everyday. The location is incredible.

This hotel has the potential to be great. However, my experience was not. The beds are hard so anyone with a back problem be aware! and when asking to speak with the manager about this the staff member told me the manager wasn’ t in and didn’t know when he/she would be in. The staff are willing and friendly but there are not enough of them. One day we came back to our room at 7.10 pm and they were cleaning the room that late. Breakfast is ok but the hot food is lukewarm. More variety needed. We ordered food one day from the bar in the evening and it took an hour for it to arrive as did everyone else’s. Very unhappy clients all round that night as the two staff were obviously untrained. The funicular stops at 9 pm so walking up the hill ( over 30 mins) or taxi is the only choice to get back to the hotel after an evening out.