We go to thé Accor hôtels because dogs are always well accepted. It was not the case in this one. So after fighting to find the hotel, road closed, and a very long drive we had to take the road again to France….. very funny…..

Location had an amazing view, room was spacious and clean. Highly recommended.

Wonderful

Muy recomendable

Warmly welcomed and perfectly looked after. The room was big, clean, and a pleasure to stay in. The view was simply breathtaking. The stay went smoothly and it would be a huge pleasure to go back anytime. Thank you!

Quite a déception the breakfast. Thé wait was interminable and afterwards everything arrived at the same time, the eggs etc were cold. At least we could have been served the hot drinks which would have made the waiting more agreeable.

I can’t explain the view that we had. It was amazing. The service was also great, shout out to Miguel at the bar. We had a great conversation. I would consider going back in the future.

Ras

Made my booking online I ask “if we could leave after lunch on the 11th”, and make a booking at the restaurant. The answer is unacceptable, check out 12, and make your booking online. What kind of service is this ? You have 20 rooms in the hotel, you are too busy to make my restaurant reservation or extend my Check out ? At check In the clerk could not speak English, could not explain anything about the hotel, I called the front desk at 5 pm and ask for an extra pillow the clerk said water, I had to go online to find the word in Spanish. I travelled the world and stay 3 month a year in hotels could be one of the least trained staff even in Asia they can speak English Old safe can not even insert a 14’ notebook. Platinum member nothing special , no welcome drink no welcome amenity, usually you get a welcome letter and offered late check out. Because of the bad attitude I cancelled my Lunch on Saturday Diner very limited choice, Nice room at least Check out, Room Number thank you goodbye was I in a Hotel or in a supermarket ? At most 2 star experience

Magnificent view from this hotel. Enjoyed the view from the room with terrace and from the breakfast room. Well worth a visit. Only disappointment was we booked a double room which consisted of 2 single beds pushed together. Not romantic at all when you keep falling through the hole. Would have complained except we only stayed one night.

The Mercure San Sebastian Monte Igueldo is excellent place to stay in San Sebastian and enjoy the city. The location of the hotel is Unique and give's you a great view over the city. Going up and down take the funicular to walk alongside the beach to the city. In the evening the restaurant serves a tasty dinner in the grand dinner hall. Highly recommend !

Three nights stay to celebrate my daughters 23rd birthday. I had one room and my daughters had their own room, both were lovely with sea views. The breakfast was excellent and they also provided gluten-free rolls for my daughter. It was the same breakfast menu every day, would have been nice to have something different. The evening reception were extremely helpful in booking the spa and taxis for us and assisting us to get our Covid tests before returning to the UK. The only issue we had was that I had booked the restaurant for my daughters birthday meal with the receptionist in the morning but they had failed to make the booking for us so when we turned up for dinner they didn’t have a table for us…. 😡 This was very upsetting as it was a special evening. Eventually after over an hours wait in the bar we eventually had a table. No apologies or even the offer of a free drink. The pool area is outstanding. Lovely hotel but maybe need a few more staff as not very attentive service.

A great location offering a magnificient view over the ocean and the bay. Unfortunately, it's a building from last century with limited sound isolation between the rooms (typical for older buildings) but also very limited wifi-connection (very slow and dropping off, even after asking the reception to reboot... unable to stream). There is no excuse of having bad performing wifi, even in an older building, for a 4-star hotel.

Great hotel, emblematic location, good food, nice staff. Worth getting a room with views. You should do an early reservation in the restaurant ahead of checking in- they do not keep spare capacity for guests- not great since you only find out when you arrive.

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.