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Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating 4.1/5 3,369 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age
Mercure San Sebastián Monte Igueldo
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+ 12 Services

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • Stunning swimming pool between the sea and the mountains

  • Free parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (nearby)
  • Fitness centre (nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008 san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: Patio *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Triple Room with mountain viewsNon contractual photo

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Premium Privilege Room, sea and bay views

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BELLE EPOQUE

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

Non contractual photo

KARRUSEL

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,369 reviews

tripadvisor

TripAdvisor Rating 3.5/5

394 reviews

Disappointing breakfast

Customer review rating 4.0/5

Haitham M. Couples - 19/06/2021 Confirmed reviews ALL

Beautiful hotel, beautiful views, great experience. BUT, when we expected a buffet breakfast, we were surprised with a small limited breakfast that we ate in two minutes and it was for 18€ a person. I planned the breakfast ahead since I was traveling on the same day and I wanted to have a full l stomach for the flight, and was surprised with a very small portion of alacart menu, that is not even renewed.. it takes 2 minutes to eat what is on the table ... And you leave. To be honest though the food was very good, but it wasn't what we expected and surly wasn't what we expected..... I asked the reception about this and told him that we were disappointed with this breakfast and he said that this is the best they can do..... And that buffets are not allowed .... Well the whole country has buffets, and actually we were in another hotel the same week that had a buffet ... So this is a lie! This was a very bad experience for us that nearly ruined our 256 euro stay!!!

A must in yout life.

Customer review rating 4.5/5

Ane Couples - 16/02/2021 Confirmed reviews ALL

We expected the hotel to be newer (the bathroom and the bedroom in general), however, breakfast was amazing and our stay was magical. We are looking forward to reapeat it!

Dear Ane L., We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extraorfinary location, great view

Customer review rating 4.5/5

Cedric Couples - 20/10/2020 Confirmed reviews ALL

After a very good welcome, we enjoyed the place and the service

Fantastic location great room and delicious breakfast served by friendly staff.

Customer review rating 5.0/5

Angela F. Couples - 05/09/2020 Confirmed reviews ALL

A lovely stay in San Sebastian -great hotel!

Customer review rating 5.0/5

Bruno B. Business - 01/09/2020 Confirmed reviews ALL

EXCEPTIONAL !!!!!

Extremely poor value for money

Customer review rating 0.5/5

Anonymous Couples - 22/08/2020 Confirmed reviews ALL

Very old hotel, with very old rooms. The pictures shown on the website don't show the reality. The staff is not very friendly. The only positive was the pool are and the view, but surely not worthy of the money paid. There are much nicer hotels in the city centre which are cheaper.

Lovely view a little away from town

Customer review rating 3.0/5

Anonymous Families - 20/08/2020 Confirmed reviews ALL

We enjoyed are stay the staff were friendly and it was very clean but the breakfast was very poor every time we asked for an egg option they were poorly cooked which spoilt are breakfast. Also the pool bar option for food was very very limited.

Excellent renovation

TripAdvisor rating 4.0/5

Isler0 Couples - 01/01/2020 TripAdvisor review

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Thank you very much for your comment. We are pleased that you have enjoyed our renovated common areas and rooms. We wait for you.

great hotel in san sebastian

TripAdvisor rating 5.0/5

peardrf Couples - 31/10/2019 TripAdvisor review

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

Thank you very much for your positive comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Top Hotel -- Top of the Mountain

TripAdvisor rating 5.0/5

jcsymons8 Couples - 29/10/2019 TripAdvisor review

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

Thank you very much for the time spent leaving your comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Paradise in Earth

TripAdvisor rating 5.0/5

Ursula T Couples - 11/10/2019 TripAdvisor review

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.

Thank you very much for sharing your experience at our hotel. We wait for you on your next visit to the city.

Great location & superb accomodation

TripAdvisor rating 4.0/5

Sami B Couples - 10/10/2019 TripAdvisor review

The location & view are absolutely stunning. The lobby & dining area make you feel like you are in the clouds. Room was rather large and well maintained. Only little issue was that we have to park rather far from the hotel as the hotel parking was full

Thank you very much for your comment. We are glad you enjoyed your stay at our hotel. We hope to see you again on your next visit to the city.

did not disappoint

TripAdvisor rating 4.0/5

aproncook2016 Couples - 08/10/2019 TripAdvisor review

Even though the Hotel is well away from the centre/old town of San Sebastian, it is worth a try. The views are outstanding, the lounge area impressive, rooms very good with excellent bathroom. Breakfast especially superb, great choice and nice staff, easy to eat too much! Dinner very good too. I want to return during summer months to take advantage of the pool.

Thank you very much for your comment. We wait for you soon.

the best location,some renovation,but fatal issue?

TripAdvisor rating 3.0/5

Momokichiboo Couples - 13/08/2019 TripAdvisor review

Our 4th stay. Believe,the hotel has the best view.Some renovation done,so room is brighter,lobby a little bit better. Receptionist attitude improved.But this hotel management has fatal issue.As I am preparing a sepbrate letter ob complaint to Accor hotel,I will not go into details here.But 2 sayings: "Internal rule cannot override customer iinterest" "Management important role is,when neccesary,directy thank customers or directory explain to customers,not hiding nor using her subordinate to explain unreasonable issue."

Fantastic view!

TripAdvisor rating 4.0/5

Kleefjes Couples - 10/08/2019 TripAdvisor review

Hotel is situated on a fantastic place on top of the mountain with a fantastic view over San Sebastian! Rooms where a little outdated but the view makes up for it all. Restaurant and Bar serve excellent food and beverages, however opening times are really Spanish and capacity of the restaurant is limited. So make your reservation in time, as you are on top of a Mountain!

So much potential- poorly managed hotel

TripAdvisor rating 2.0/5

Gleen M Couples - 17/07/2019 TripAdvisor review

The hotel is situated 15 min from downtown via taxi. The views are phenomenal and the food is fairly good. It has many attractions with rooftop pool and a kids amusement park. There's a train carriage you can take fr hotel to the beach down the hill at fairly cheap price. -- a lot of potential. However, either the staff aren't adequately trained or not treated very well because any reasonable request from guests were poorly handled. For example, don't expect to eat at the restaurant even when the restaurant isn't full- DO expect to eat on very uncomfortable chair and table in the lounge when the waiter turns you down at the restaurant. Somehow it apparently makes sense for the waiters in the restaurant to only serve 3 tables per person while the waiters in the lounge can serve up to 10 tables per person. Why not have more waiters available to serve guests? When you need a taxi, opt to ordering it yourself. Their ticket method to manage a lineup is horrendous. Everytime we ordered a taxi at front (at least 6 times), we would end up waiting for 30 min and having an argument with staff to ensure the taxi picks up the correct group and to ensure a taxi is ordered. For example, we ordered a taxi at the front desk and a taxi arrived but was looking for a specific ticket number. A staff member didn't even bother checking each person's ticket waiting for a taxi but just picked a random group to be driven first. We ended up waiting for another 30 min because the staff didn't order taxi after this. Although views are amazing, I would NOT recommend staying at this hotel. You can easily stay downtown and just visit the hotel for the views. It's not worth staying at the hotel with the poor service they provide.

very good service and a great location

TripAdvisor rating 4.0/5

Ronnie C Business - 16/04/2019 TripAdvisor review

A/C system needs an improvement, breakfast room needs more warmth and friendly curtains, hotel should tell guests about time schedules of the funicular in case they come back to hotel and may need to take a taxi after 21:00. Spectacular view of the city of San Sebastian and its coast line. Perfect for couples and/or families. Great place to be away from the noisy city center yet close enough to the old city.

Beautifully located comfortable out of town hotel

TripAdvisor rating 4.0/5

Charles V Couples - 02/01/2019 TripAdvisor review

We have stayed at this hotel before and have always found it comfortable with friendly staff. The only drawback is the fact that is a €10 taxi ride from the old town - where wonderful restaurants are located but this is more than offset by the stunning views out over the sea and the bay.

Thank you for your comment. We are glad you enjoyed your stay. We hope to see you again on your next visit to the city.

Great Location, Disappointing Hotel

TripAdvisor rating 3.0/5

Frances N D Couples - 31/12/2018 TripAdvisor review

We recently stayed at the 4* hotel for Christmas and were badly disappointed. The hotel has the most amazing views, a beautiful lounge and passable rooms. However, “coffee and tea facilities” does not mean two paper cups and one sachet of coffee. Bathrooms were very outdated and a bit grubby, stained grouting, etc.On Christmas Day, a full lounge of about 30 people waited by an unmanned bar for about twenty minutes for a pre lunch drink as there was no barman as he “was helping to lay the tables for lunch”.At 30 minutes before lunch was to be served this should have been completed. To say the hotel was understaffed would be an understatement. We have used Accor hotels for many years and this was the most disappointing stay we have had, and it was Christmas. Would definitely not recommend this hotel for a special occasion.

Best view I had so far

TripAdvisor rating 5.0/5

99francisd Business - 16/12/2018 TripAdvisor review

Friendly staff, good breakfast, very nice interior design, very good restaurant and an awesome view over San Sebastian bay and the lighthouse. The only issue is that you need to foresee a car to get in and out of the Hotel or around 15 minutes walk until the seafront promenade, 30 min until the city centre along the promenade (beautiful though). My room was in the corner giving to the lighthouse and not the bay, personally, I preferred the natural view with the cliff and an open-ocean landscape over the view to the city bay that you can see from the restaurant or hall. What a pleasure sleeping while hearing the waves breaking on the seawall... I enjoyed a lot in business trip, but I would recommend it specially as a romantic trip. Finally, the city has an awesome gastronomic culture, I recommend making a Pintxos (kind of tapas with a wood stick in the middle ;-) ) tour on different restaurants.

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