Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.0/5 702 reviews

Mercure San Sebastián Monte Igueldo - Image 1
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Description

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Our accommodation(s)

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  702 reviews

Customer review rating 5.0/5

Andrew F. Solo - Confirmed reviews ALL

Great staff, beautiful hotel and amenities.

Customer review rating 5.0/5

Ellen D. Couples - Confirmed reviews ALL

Our experience was extraordinary. The view over San Sebastien of course steals the show. However, the design features of the expansive common lounge and bar area really set this place apart. Rooms weren't quite as grand but were very comfortable. Staff were lovely.

Customer review rating 4.5/5

Nick R. Business - Confirmed reviews ALL

Short stay but great

Customer review rating 3.0/5

Arnaud B. Couples - Confirmed reviews ALL

Well located and a comfortable stay, but the connecting door between the two rooms made it feel like we were living with our neighbours. The second night wasn’t pleasant, even with the very good mattress.

Customer review rating 0.5/5

John L. Couples - Confirmed reviews ALL

This is the worst Mercure I’ve ever stayed in my life and as a Platinum member I’ve stayed in many properties. Penny wise and pound foolish would describe the property the best. They don’t follow approved Accor guidelines, lie and misrepresent the promised level of service. And they can’t care less. I would not hire their front desk team for any hospitality position. They have no idea what guest experience means and are focused only on $$$. The property would be better off leaving any chain and being a standalone cash cow for guests who get accustomed to this level of service.

Other web-users rate our hotel

  • 672 reviews 8.3/10 Location
  • 1,342 reviews 7.2/10 Room
  • 820 reviews 5/10 Service
  • 38 reviews 2.3/10 WiFi
  • 383 reviews 4.7/10 Comfort
  • 378 reviews 4.8/10 Food
  • 361 reviews 6.6/10 Breakfast
  • 279 reviews 3.6/10 Value

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