Mercure San Sebastián Monte Igueldo

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Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.3/5 826 reviews

ALLSAFE approved hotel

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Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from June 15, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345


  • By plane

    BILBAO At 100km / 62 miles

  • By plane

    MADRID BARAJAS At 300km / 187 miles

  • By plane

    SAN SEBASTIAN At 20km / 12 miles

  • By car


  • By train

    ESTACION DEL NORTE At 2km / 1 miles

GPS:43.321766, -2.009642

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Our guest reviews

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  826 reviews

TripAdvisor Rating  3.5/5  465 reviews

Views are expectacular, but that is all this hotel can offer. This is the second time in a row that i leave dissatisfied.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Views are great, hotel facility not so much. Water kettle in room had mold, a/c in room was not working it was unbearable to sleep in such a hot room.

Beautiful situation

Customer review rating 4.5/5

Sally L. Families - Confirmed reviews ALL

A warm welcome to this marvellously located hotel made the experience one to remember! We enjoyed all the public rooms as well as our own beautiful bedroom. Dinner in the elegant dining room exceeded our expectations- the sea bass was to die for, as was the prawn carpaccio, and the lobster bisque, with fresh lobster was truly yummy and very generous with the lobster! The only concern we had was the understaffing on very busy Saturday in the bar and reception. The staff on duty were excellent but very hard pressed!

Room too hot due to no air conditioning. Noise from adjoining rooms.

Customer review rating 3.0/5

Higindy Couples - Confirmed reviews ALL

Unable to sleep due to no air conditioning. Noise from adjoining rooms.

Good stay

Customer review rating 4.0/5

Angie P. Friends - Confirmed reviews ALL

Tranquil and very relaxing, Amazing views and location

Literally the best view in the world!

Customer review rating 4.5/5

Kristen P. Couples - Confirmed reviews ALL

Almost everyone was so helpful. We were able to squeeze in for a late dinner when we arrived even though we didnt have a reservation and the food was amazing! The bar staff was great and friendly. Breakfast was fantastic and the view is out of this world. There was a little issue with checking out but it was resolved. I highly recommend this hotel!

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

We go to thé Accor hôtels because dogs are always well accepted. It was not the case in this one. So after fighting to find the hotel, road closed, and a very long drive we had to take the road again to France….. very funny…..

Highly Recommended!

Customer review rating 4.5/5

Aras Couples - Confirmed reviews ALL

Location had an amazing view, room was spacious and clean. Highly recommended.

Quelle vue

Customer review rating 4.0/5

G. Business - Confirmed reviews ALL



Customer review rating 5.0/5

Patxi Couples - Confirmed reviews ALL

Muy recomendable

Great stay

Customer review rating 5.0/5

Nico Couples - Confirmed reviews ALL

Warmly welcomed and perfectly looked after. The room was big, clean, and a pleasure to stay in. The view was simply breathtaking. The stay went smoothly and it would be a huge pleasure to go back anytime. Thank you!

Location top

Customer review rating 4.0/5

Juan F. S. Couples - Confirmed reviews ALL

Quite a déception the breakfast. Thé wait was interminable and afterwards everything arrived at the same time, the eggs etc were cold. At least we could have been served the hot drinks which would have made the waiting more agreeable.

Amazing view and service

Customer review rating 5.0/5

Carlos F. Couples - Confirmed reviews ALL

I can’t explain the view that we had. It was amazing. The service was also great, shout out to Miguel at the bar. We had a great conversation. I would consider going back in the future.


Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL


Hardware is nice Great View But the training is so bad

Customer review rating 2.0/5

Jp Couples - Confirmed reviews ALL

Made my booking online I ask “if we could leave after lunch on the 11th”, and make a booking at the restaurant. The answer is unacceptable, check out 12, and make your booking online. What kind of service is this ? You have 20 rooms in the hotel, you are too busy to make my restaurant reservation or extend my Check out ? At check In the clerk could not speak English, could not explain anything about the hotel, I called the front desk at 5 pm and ask for an extra pillow the clerk said water, I had to go online to find the word in Spanish. I travelled the world and stay 3 month a year in hotels could be one of the least trained staff even in Asia they can speak English Old safe can not even insert a 14’ notebook. Platinum member nothing special , no welcome drink no welcome amenity, usually you get a welcome letter and offered late check out. Because of the bad attitude I cancelled my Lunch on Saturday Diner very limited choice, Nice room at least Check out, Room Number thank you goodbye was I in a Hotel or in a supermarket ? At most 2 star experience

Great experience

Customer review rating 4.0/5

Shaggy D. Couples - Confirmed reviews ALL

Magnificent view from this hotel. Enjoyed the view from the room with terrace and from the breakfast room. Well worth a visit. Only disappointment was we booked a double room which consisted of 2 single beds pushed together. Not romantic at all when you keep falling through the hole. Would have complained except we only stayed one night.

Fantastic stay and hospitality

TripAdvisor rating 5.0/5

Kleefjes TripAdvisor review

The Mercure San Sebastian Monte Igueldo is excellent place to stay in San Sebastian and enjoy the city. The location of the hotel is Unique and give's you a great view over the city. Going up and down take the funicular to walk alongside the beach to the city. In the evening the restaurant serves a tasty dinner in the grand dinner hall. Highly recommend !

Nice stay

TripAdvisor rating 4.0/5

stephenearp TripAdvisor review

Three nights stay to celebrate my daughters 23rd birthday. I had one room and my daughters had their own room, both were lovely with sea views. The breakfast was excellent and they also provided gluten-free rolls for my daughter. It was the same breakfast menu every day, would have been nice to have something different. The evening reception were extremely helpful in booking the spa and taxis for us and assisting us to get our Covid tests before returning to the UK. The only issue we had was that I had booked the restaurant for my daughters birthday meal with the receptionist in the morning but they had failed to make the booking for us so when we turned up for dinner they didn’t have a table for us…. 😡 This was very upsetting as it was a special evening. Eventually after over an hours wait in the bar we eventually had a table. No apologies or even the offer of a free drink. The pool area is outstanding. Lovely hotel but maybe need a few more staff as not very attentive service.

Classical hotel with the "grandeur" of last century, great location with bad WIFI

TripAdvisor rating 3.0/5

lucvw2021 Couples - TripAdvisor review

A great location offering a magnificient view over the ocean and the bay. Unfortunately, it's a building from last century with limited sound isolation between the rooms (typical for older buildings) but also very limited wifi-connection (very slow and dropping off, even after asking the reception to reboot... unable to stream). There is no excuse of having bad performing wifi, even in an older building, for a 4-star hotel.

Iconic place in one of the most beautiful spots of Europe

TripAdvisor rating 5.0/5

DDGM TripAdvisor review

Great hotel, emblematic location, good food, nice staff. Worth getting a room with views. You should do an early reservation in the restaurant ahead of checking in- they do not keep spare capacity for guests- not great since you only find out when you arrive.

Excellent renovation

TripAdvisor rating 4.0/5

Isler0 Couples - TripAdvisor review

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Thank you very much for your comment. We are pleased that you have enjoyed our renovated common areas and rooms. We wait for you.

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