Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.0/5 934 reviews

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Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, Spain

Description

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Triple Room with mountain views

Photo out of - Standard Triple Room with mountain views

Cosy room with 2 single beds and a 53 inch sofa bed with mountain views. Free WIFI, LCD TV, mineral water service, kettle and full bathroom

Max. number of persons
3
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Queen size sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Illy coffee machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 2 x Single bed(s) and 1 x Queen size sofa bed(s)
  • Accessible room
See availabilities

Cozy Standard Room with double bed or twin beds with views over the sea. Some rooms have a balcony. Free WIFI, LCD TV, minibar and fully equipped bathroom. Please register your preferences when booking.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Cozy room with double bed or twin beds together with balcony and panoramic views over the bay of San Sebastián. Free WIFI, coffee maker, bathrobe, slippers, Privilege amenities and minibar (free soft drinks). Please indicate your preferences when booking.

  • Views:

    Bay view or Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 34'/86 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room spanning 45 m² (484 ft²) with two beds together ideal for long stays. It has a balcony overlooking the bay, free WiFi, coffee maker, bathrobe, slippers, Privilege amenities and minibar.

  • Views:

    Bay view or Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x2

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Cozy Standard Room with double bed or twin beds with mountain views. Free WIFI, LCD TV, minibar and fully equipped bathroom. Please indicate your preferences when booking.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Telephone
Fax +34 943 21 50 28
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 123 rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • 93 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children

Well-being

Unknown

  • Outside
  • On site

Unknown

  • On site
  • On site

EL TORREON

Photo out of - EL TORREON

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Cooking style
Gourmet
Capacity
250
Accessibility
Accessible service
Paseo del Faro 134, HSS00345, 20008 San Sebastian, Spain
Telephone +34 943 21 02 11
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

KARRUSEL

Photo out of - KARRUSEL

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Bar Type
SNACK BAR
Accessibility
Accessible service
Telephone +34 943 21 02 11

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Our restaurant offers a buffet breakfast of local delicacies from 7.30 to 10.30am. If you prefer, you can take a continental breakfast in your room.

The Mercure Monte Igueldo hotel is famous for its position overlooking the sea as well as for El Torreón restaurant. As the no. 1 place in town to hold all types of functions, we will make your wedding a special and unforgettable time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  934 reviews

Customer review rating 3.0/5

Robert A. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Florent D. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Fernandez E. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Christopher V. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Florent D. Couples - Confirmed reviews ALL

Super

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

Nice warm welcome at reception. Terrific view of the bay from our bedroom window. Excellent breakfast buffet. The only thing stopping me giving our stay a 10 was then the turbot I had in the restaurant was very bland.

Customer review rating 3.0/5

Fernandez E. Families - Confirmed reviews ALL

We recently stayed at the Mercure Monte Igueldo in San Sebastián, and our experience was unfortunately a little bittersweet. The hotel itself is beautiful, and the views over San Sebastián are absolutely spectacular. In fact, the location and views alone make it worth considering for a stay in Donosti. However, the customer service and room service food left quite a lot to be desired. We had originally booked two nights, Monday 19th and Tuesday 20th, but decided to add Sunday 18th as an extra night. As the booking system wouldn’t allow us to amend our existing reservation, we had to book the additional night separately. When we arrived on Sunday, we explained the situation to reception and asked whether it would be possible to stay in the same room for all three nights, rather than having to move rooms the following day. We were told that our Sunday booking was for a sea-view room, whereas the other two nights were booked in a mountain-view room. We therefore asked about the possibility of upgrading, only to be quoted an additional £600 or more. This seemed excessive, particularly as we had checked upgrade prices a couple of weeks earlier and they had been considerably lower. When we asked whether the hotel was particularly busy and whether this might explain the situation, we were told that it wasn’t. Unfortunately, the receptionist seemed unsure how best to help us, and we felt that our request was not fully understood. In the end, we had to suggest the solution ourselves: staying in the mountain-view room for all three nights. This was eventually agreed, but it felt like a missed opportunity to provide good customer service and make guests feel welcome, especially when the hotel did not appear to be busy. The following evening, we ordered room service, which was another disappointment. The burger was acceptable, but nothing special, while the croque madame certainly didn’t taste fresh. Given the excellent food available throughout San Sebastián, we had hoped for a much better experience. To be clear, we did not dine in the hotel restaurant, so we can only comment on the room service. We also tried several times to contact reception to request an iron and ironing board, using the telephone number provided in the hotel’s own information guide. Nobody answered, despite our repeated attempts. When we eventually went downstairs, we were told there had been an issue with the hotel’s computer systems and that the number we had been calling had been deactivated, and that we should have dialled 9 instead. How were guests supposed to know this when the hotel’s own guide instructed us otherwise? Overall, it’s a shame, because the hotel has so much going for it. The views over San Sebastián are incredible, and the property itself is beautiful. However, better communication, a more proactive approach to guest requests, and an improvement in the room service offering would make a real difference. We left with mixed feelings: a wonderful setting, but a customer service experience and room service quality that fell short of what we would expect. With a little more attention to these details, this could be a truly memorable stay for all the right reasons.

Customer review rating 1.0/5

Christopher V. Families - Confirmed reviews ALL

Each year the standard and the service just keeps going down. We still go ever year for the view from the lobby, but this year we could not even enjoy that, as they rented it out to a wedding and all other guest left with no alternative....... still never seen the pool, as ever time we are there it's the same answer maybe next year.

Customer review rating 0.5/5

Robyn G. Couples - Confirmed reviews ALL

Worst hotel service ever experienced.

Customer review rating 4.5/5

Linda N. Solo - Confirmed reviews ALL

Breathtaking views. Friendly staff. Loved my short stay.

Customer review rating 5.0/5

Sue L. Families - Confirmed reviews ALL

We had such a fabulous time. The hotel was welcoming and clean.Staff were fabulous.

Customer review rating 3.5/5

Francisco J. P. Families - Confirmed reviews ALL

Bathroom with insects we had to clean. Noise every morning from upper level waked up up. Not able to do early check in and the room was ready. Just employees actitude.

Customer review rating 2.0/5

Sebastian B. Friends - Confirmed reviews ALL

Top location and good parking availability. Rooms are quite small and dated. Service is extremely unfriendly. Urgently need people skills and customer satisfaction courses. Food needs serious improvement, this was a 2 star restaurant experience.

Customer review rating 1.5/5

Levente D. Couples - Confirmed reviews ALL

We stayed for two nights. The location and views are undoubtedly the hotel’s main strengths, but unfortunately there is very little else to recommend. The hotel appears severely outdated, as if it has not been properly renovated since the 1980s. Our room was not clean: the sheets were dirty, and the bathroom had visible black mould. The photos also show peeling paint, cracks, water damage, damaged finishes, and general deterioration throughout the room and bathroom. The service was equally disappointing. Staff seemed heavily overworked and undertrained, and we were rarely greeted by reception, bar staff, or housekeeping. At check-in, the hotel was busy but only one receptionist was working, resulting in a long and frustrating process. The property seems to rely almost entirely on its spectacular location and views while neglecting cleanliness, maintenance, and guest service. Significant investment in refurbishment, housekeeping standards, staffing, and staff training is urgently needed.

Customer review rating 2.5/5

Uwe K. Couples - Confirmed reviews ALL

Super nice location, marvelous views on beaches and ocean

Customer review rating 2.0/5

Michael W. Couples - Confirmed reviews ALL

Breakfast service was very poor I think mainly because too few staff to cope with the volume of people and everything was cold. we were put in a smaller room for breakfast on the second day with inadequate facilities due to a visiting football team.

Customer review rating 4.0/5

Nigel D. Couples - Confirmed reviews ALL

Superb hotel with outstanding views and helpful staff. Disappointing that drinks etc were so expensive

Customer review rating 4.5/5

Sally A. Couples - Confirmed reviews ALL

Amazing view quiet and peaceful location difficult without transpot

Customer review rating 4.5/5

Emma H. Friends - Confirmed reviews ALL

The hotel was perfect for our purposes, though we felt the rooms were a little tired / functional - but perfectly comfortable for a weekend. The reception staff could not have been more helpful, though the pool staff were a little brusque when we wanted to move an umbrella for shade - surely the purpose of an umbrella? Otherwise, our only slight reservation was having the amusement park so close, with the resultant noise and music in the pool area.

Customer review rating 0.5/5

Lars M. Couples - Confirmed reviews ALL

Your service and Staff is a disgrace. 4 star. Never!! Dirty and without atmosphere Do you read the description on Tripadvisor. They are all true!!! Close the hotel or do something drastic. It is embarrassingly

Customer review rating 4.5/5

Julia Y. Friends - Confirmed reviews ALL

Spent two nights here for an event. It was clean, comfortable, service was friendly. Breakfast was quite good with a nice selection. The rooms are a bit small but very comfortable. Choose a room overlooking the bay/ makes the stay worthwhile!

Customer review rating 3.5/5

Karen D. Friends - Confirmed reviews ALL

We would have liked wash cloths, more coffee and water.

Customer review rating 4.5/5

Yash M. Couples - Confirmed reviews ALL

Quite pleasant and helpful but room service is quite slow and they often forget the request made. Otherwise this hotel is 10/10

Other web-users rate our hotel

  • 761 reviews 8.1/10 Location
  • 1,530 reviews 7/10 Room
  • 929 reviews 4.6/10 Service
  • 50 reviews 2.1/10 WiFi
  • 443 reviews 4.4/10 Comfort
  • 413 reviews 6.5/10 Breakfast
  • 412 reviews 4.3/10 Food
  • 307 reviews 2.4/10 Value

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