Mercure San Sebastián Monte Igueldo 4 stars

TripAdvisor rating 3.5/5 317 reviews
Mercure San Sebastián Monte Igueldo
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In the best location in the city

  • EL TORREÓN restaurant for discovering authentic Basque cuisine

  • Stunning swimming pool between the sea and the mountains

  • New fully equipped fitness center (APRIL 2017)

  • Specialists in business meetings. We take care of all the details

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Contact email

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :   16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodations

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard Room with mountain view (3 people)

  • Max. number of persons: 3
  • Area: From 35
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Photo non contractuelle / Strictly non binding

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Photo non contractuelle / Strictly non binding

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,951 reviews

tripadvisor

TripAdvisor Rating 3.5/5

317 reviews

Bad

Customer review rating 4.1/5

Karine H. Solo - 27/11/2019 Confirmed reviews ALL

I booked a room with a sea view, on my second day I woke up with the room flooded. Instead of helping me straight away, they sent towels to dry the room (it was flooded, so it was useless). Then, after pressuring them again, they moved me to a poor room (not what I paid for and nobody offered any kind of help with my soaked things). I would highly recommend to avoid this hotel, it has a horrible service.

Customer review rating 4.1/5

Ozargun Couples - 14/11/2019 Confirmed reviews ALL

Stayed in a privilege room with bay view; the room was comfortable, hotel was at a top location. The staff were all helpful and respectful.

Time out in San Sebastian

Customer review rating 4.1/5

Raphael Families - 05/11/2019 Confirmed reviews ALL

Same as last time: The check-in and check-out was easy and all personnel was very charming. I was a bit surprised though, that no room upgrade was possible - I was informed that I already booked the highest class but I know that you do have more spacious rooms than #321. Anyway, we sincerely enjoyed our stay with you and also the breakfast team did a great job. However, after 3 nights the selection/variety of the breakfast gets a bit boring. Plus, it would have been nice to have more warm/hot food (especially the vegetables and the patatas would taste way better if kept warm).

Great visit to San Sebastián.

Customer review rating 4.1/5

Edmund C. T. Couples - 04/11/2019 Confirmed reviews ALL

Lovely room with terrific view of the bay and town, friendly and helpful staff, wonderful food in the dining room. All in all a delightful stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not as expected

Customer review rating 4.1/5

Anonymous Solo - 04/11/2019 Confirmed reviews ALL

I ordered and paid a room with a view on the bay but got one with a sea view. Trash was not cleaned but left with smelling cigarette ash. Did not get a welcome drink (usually I get one as a member).

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

servise excellent

Customer review rating 4.1/5

Anonymous Couples - 02/11/2019 Confirmed reviews ALL

excelent

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure San Sebastián Monte Igueldo. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Show!

Customer review rating 4.1/5

Ailton R. Couples - 31/10/2019 Confirmed reviews ALL

Lindo hotel e lugar.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

great hotel in san sebastian

TripAdvisor rating 3.5/5

peardrf Couples - 31/10/2019 TripAdvisor review

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

Thank you very much for your positive comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Top Hotel -- Top of the Mountain

TripAdvisor rating 3.5/5

jcsymons8 Couples - 29/10/2019 TripAdvisor review

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

Thank you very much for the time spent leaving your comments about your stay at the Monte Igueldo hotel. We hope to see you again on your next visit to San Sebastian.

Excellent location, excellent staff

Customer review rating 4.1/5

Graham Couples - 28/10/2019 Confirmed reviews ALL

We loved your hotel, with one big reservation: we felt that it was little understaffed. Those that were on duty were excellent; friendly, helpful, and obviously hard working, but we felt they were a little over-worked - especially the poor chap at the bar one night who seemed to be charged with putting together, & delivering (!) the room service orders at the same time as running the bar on his own.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel with the best view in San Sebastián

Customer review rating 4.1/5

Jennifer N. Couples - 28/10/2019 Confirmed reviews ALL

Really enjoyed the hotel - views were amazing, bar service and food very good. Beds very comfortable and rooms quiet. Did not realise that this hotel did not recognise the Accor Plus Gold card - no welcome drink or food discounts. The hotel is looking a little tired but it must have been amazing in its day. Access up to the hotel is a bit confusing as our GPS took us up the wrong road and we were told off by the toll lady! Ample parking at hotel when we were there as it was fairly quiet. Would love to return one day.

Dear Mrs. We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing views!

Customer review rating 4.1/5

Mrs C. Couples - 23/10/2019 Confirmed reviews ALL

We vey much enjoyed our stay with you. The views from the hotel are some of the best I have ever seen. The reception and bar staff were very nice and helpful. Restaurant staff nice but not very forthcoming. The hotel is a little tired and outdated and could do with modernising. The bedrooms and bathrooms too could do with updating. Not perfectly clean. Overall we very much enjoyed our stay.

Dear Mrs Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good but could be better

Customer review rating 4.1/5

Anonymous Couples - 20/10/2019 Confirmed reviews ALL

Generally good but could be better. Main foyer sitting area being cleaned at 9-11 am with noisy vacuum cleaners. Needed more toilet roll as cleaner hadn't replenished - asked at desk but wasn't actioned. Simple things which are easy

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

As always Excellent

Customer review rating 4.1/5

Steve Couples - 14/10/2019 Confirmed reviews ALL

Excellent

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

WONDERFUL HOTEL. STUNNING views!

Customer review rating 4.1/5

Val Couples - 11/10/2019 Confirmed reviews ALL

wonderful.

Dear Mrs, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Paradise in Earth

TripAdvisor rating 3.5/5

Ursula T Couples - 11/10/2019 TripAdvisor review

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.

Thank you very much for sharing your experience at our hotel. We wait for you on your next visit to the city.

Great location & superb accomodation

TripAdvisor rating 3.5/5

Sami B Couples - 10/10/2019 TripAdvisor review

The location & view are absolutely stunning. The lobby & dining area make you feel like you are in the clouds. Room was rather large and well maintained. Only little issue was that we have to park rather far from the hotel as the hotel parking was full

Thank you very much for your comment. We are glad you enjoyed your stay at our hotel. We hope to see you again on your next visit to the city.

did not disappoint

TripAdvisor rating 3.5/5

aproncook2016 Couples - 08/10/2019 TripAdvisor review

Even though the Hotel is well away from the centre/old town of San Sebastian, it is worth a try. The views are outstanding, the lounge area impressive, rooms very good with excellent bathroom. Breakfast especially superb, great choice and nice staff, easy to eat too much! Dinner very good too. I want to return during summer months to take advantage of the pool.

Thank you very much for your comment. We wait for you soon.

Great stay

Customer review rating 4.1/5

Anonymous Couples - 07/10/2019 Confirmed reviews ALL

Wonderful place to stay. Staff was great. Incredible location. Rooms were nice. Weak point was food. Dinner very expensive, but not so good. Breakfast options very good, but eggs each morning barely warm.

Dear Mrs., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great View & lovely interior

Customer review rating 4.1/5

Dave Couples - 06/10/2019 Confirmed reviews ALL

The arrival at the hotel was spoilt by the “Troll Lady” manning a barrier on the approach - apparently we took the wrong route. This was compounded by the rude “welcome” from the reception staff. After a 6 1/2 hour drive that was the last thing we wanted. No food was on offer and we could only buy 2 dr is for €25 from the bar - no snack but a handful of complimentary peanuts from another churlish member of staff. Cash machine was out of order so couldn’t get a cab out of there. The room, balcony, bed, interior of the hotel and the view were all great. The Dinner was disappointing (unbeatable) but they didn’t charge for it. The waiting staff were rude (with the notable exception of the manager who was very nice). Great location and venue but the view was the main aspect. The pool had closed the day before!!!, the amusement park was closed but the funicular was working. View of the bay and town was great - which is really where you want to be. Certainly were not made to feel welcome or like a paying guest - shame as there is much going for this hotel - so much potential but staff attitude was the worst we experienced at the end of a 13 night trip! Sad.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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