Mercure San Sebastián Monte Igueldo

Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.2/5 950 reviews

See on a map

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

ALLSAFE approved hotel

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345

GPS:43.321766, -2.009642

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  950 reviews

TripAdvisor Rating  3.5/5  518 reviews

Stunning view, average rooms

TripAdvisor rating 4.0/5

Jonas_1984DE Couples - TripAdvisor review

The view from the hotel down to the bay "La Concha" is simply stunning and is considered as one of the most beautiful views of the world at all. The hotel itself looks rather plain from the outside. The rooms are average, here you can see that there has not been any modernisations in recent times. The breakfast buffet is versatile and of good quality, the hotel bar gives an impression of the early 20th century. The pool area at the top of the mountain is also a nice play to relax. But without the view it would only get 3 out of 5.

Dreadful service

TripAdvisor rating 2.0/5

821domb Couples - TripAdvisor review

Stunning views and the main floor is beautiful, but that’s where it ends. The staff at this hotel are incredibly rude and the service is dreadful. Brusque check in, basically told to go away until 2pm and even then the room wasn’t ready for another hour. Hideous bar staff who are rude to “foreign” guests. Reception and room service NEVER answer the phone. We’ve never felt more unwelcome in what is a fairly expensive hotel. Avoid.

Well located, spectacular views but hotel in dire need of refurbishment

Customer review rating 1.5/5

M. Friends - Confirmed reviews ALL

Only one person for the check-in so it was painfully slow. No bottle water in the room. Room in dire need of refurbishment. Bed, linen and pillow uncomfortable. The views offered on the terrace and rooms are breathtaking. The hotel is however surrounded by The Monte Igueldo Amusement Park.

Amazing pool

Customer review rating 3.5/5

Adriana G. Solo - Confirmed reviews ALL

I stayed for 3 nights and enjoyed the property everyday. The location is incredible.

Great potential

Customer review rating 1.5/5

Mzb Friends - Confirmed reviews ALL

This hotel has the potential to be great. However, my experience was not. The beds are hard so anyone with a back problem be aware! and when asking to speak with the manager about this the staff member told me the manager wasn’ t in and didn’t know when he/she would be in. The staff are willing and friendly but there are not enough of them. One day we came back to our room at 7.10 pm and they were cleaning the room that late. Breakfast is ok but the hot food is lukewarm. More variety needed. We ordered food one day from the bar in the evening and it took an hour for it to arrive as did everyone else’s. Very unhappy clients all round that night as the two staff were obviously untrained. The funicular stops at 9 pm so walking up the hill ( over 30 mins) or taxi is the only choice to get back to the hotel after an evening out.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 500 reviews 8.3/10 Location
  • 1,157 reviews 7.1/10 Room
  • 741 reviews 5.3/10 Service
  • 51 reviews 3.1/10 WiFi
  • 328 reviews 4.6/10 Food
  • 323 reviews 5.6/10 Breakfast
  • 303 reviews 4/10 Comfort
  • 227 reviews 3.8/10 Value

Powered by Trustyou

All our hotels in SAN SEBASTIAN