Mercure San Sebastián Monte Igueldo 4 stars

Very old hotel, with very old rooms. The pictures shown on the website don't show the reality. The staff is not very friendly. The only positive was the pool are and the view, but surely not worthy of the money paid. There are much nicer hotels in the city centre which are cheaper.

We enjoyed are stay the staff were friendly and it was very clean but the breakfast was very poor every time we asked for an egg option they were poorly cooked which spoilt are breakfast. Also the pool bar option for food was very very limited.

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Great views. Easy access via funicular with easy connection to city bus. Excellent breakfast and food. Comfortable rooms. All round good place to stay in San sebastian . Helpful staff and good value for money.

This is a very stylish hotel -- Beautiful bar/ reception area -- very comfortable . Our room was spacious , bed comfortable , modern bathroom. The view from the hotel / our balcony over the bay of San Sebastian was amazing particularly at night with all the twinkling lights . The staff were very welcoming and helpful. We took the funicular railway , situated at the back of the hotel, down the mountain to the beautiful bay . There is a sort of funfair at the back of the hotel so do not know what this area would be like at the height of summer as we were there mid October. All in all I would recommend this hotel and would definitely return should we be in San Sebastian again.

We could not think of and better! The view, the gorgeous and priceworthy food, the service, the stylish interior, the kind personell, the great drinks, the barmen, the big rooms and bed, we will come back to this as soon as possible.

The location & view are absolutely stunning. The lobby & dining area make you feel like you are in the clouds. Room was rather large and well maintained. Only little issue was that we have to park rather far from the hotel as the hotel parking was full

Even though the Hotel is well away from the centre/old town of San Sebastian, it is worth a try. The views are outstanding, the lounge area impressive, rooms very good with excellent bathroom. Breakfast especially superb, great choice and nice staff, easy to eat too much! Dinner very good too. I want to return during summer months to take advantage of the pool.

Our 4th stay. Believe,the hotel has the best view.Some renovation done,so room is brighter,lobby a little bit better. Receptionist attitude improved.But this hotel management has fatal issue.As I am preparing a sepbrate letter ob complaint to Accor hotel,I will not go into details here.But 2 sayings: "Internal rule cannot override customer iinterest" "Management important role is,when neccesary,directy thank customers or directory explain to customers,not hiding nor using her subordinate to explain unreasonable issue."

Hotel is situated on a fantastic place on top of the mountain with a fantastic view over San Sebastian! Rooms where a little outdated but the view makes up for it all. Restaurant and Bar serve excellent food and beverages, however opening times are really Spanish and capacity of the restaurant is limited. So make your reservation in time, as you are on top of a Mountain!

The hotel is situated 15 min from downtown via taxi. The views are phenomenal and the food is fairly good. It has many attractions with rooftop pool and a kids amusement park. There's a train carriage you can take fr hotel to the beach down the hill at fairly cheap price. -- a lot of potential. However, either the staff aren't adequately trained or not treated very well because any reasonable request from guests were poorly handled. For example, don't expect to eat at the restaurant even when the restaurant isn't full- DO expect to eat on very uncomfortable chair and table in the lounge when the waiter turns you down at the restaurant. Somehow it apparently makes sense for the waiters in the restaurant to only serve 3 tables per person while the waiters in the lounge can serve up to 10 tables per person. Why not have more waiters available to serve guests? When you need a taxi, opt to ordering it yourself. Their ticket method to manage a lineup is horrendous. Everytime we ordered a taxi at front (at least 6 times), we would end up waiting for 30 min and having an argument with staff to ensure the taxi picks up the correct group and to ensure a taxi is ordered. For example, we ordered a taxi at the front desk and a taxi arrived but was looking for a specific ticket number. A staff member didn't even bother checking each person's ticket waiting for a taxi but just picked a random group to be driven first. We ended up waiting for another 30 min because the staff didn't order taxi after this. Although views are amazing, I would NOT recommend staying at this hotel. You can easily stay downtown and just visit the hotel for the views. It's not worth staying at the hotel with the poor service they provide.

A/C system needs an improvement, breakfast room needs more warmth and friendly curtains, hotel should tell guests about time schedules of the funicular in case they come back to hotel and may need to take a taxi after 21:00. Spectacular view of the city of San Sebastian and its coast line. Perfect for couples and/or families. Great place to be away from the noisy city center yet close enough to the old city.

We have stayed at this hotel before and have always found it comfortable with friendly staff. The only drawback is the fact that is a €10 taxi ride from the old town - where wonderful restaurants are located but this is more than offset by the stunning views out over the sea and the bay.

We recently stayed at the 4* hotel for Christmas and were badly disappointed. The hotel has the most amazing views, a beautiful lounge and passable rooms. However, “coffee and tea facilities” does not mean two paper cups and one sachet of coffee. Bathrooms were very outdated and a bit grubby, stained grouting, etc.On Christmas Day, a full lounge of about 30 people waited by an unmanned bar for about twenty minutes for a pre lunch drink as there was no barman as he “was helping to lay the tables for lunch”.At 30 minutes before lunch was to be served this should have been completed. To say the hotel was understaffed would be an understatement. We have used Accor hotels for many years and this was the most disappointing stay we have had, and it was Christmas. Would definitely not recommend this hotel for a special occasion.

Friendly staff, good breakfast, very nice interior design, very good restaurant and an awesome view over San Sebastian bay and the lighthouse. The only issue is that you need to foresee a car to get in and out of the Hotel or around 15 minutes walk until the seafront promenade, 30 min until the city centre along the promenade (beautiful though). My room was in the corner giving to the lighthouse and not the bay, personally, I preferred the natural view with the cliff and an open-ocean landscape over the view to the city bay that you can see from the restaurant or hall. What a pleasure sleeping while hearing the waves breaking on the seawall... I enjoyed a lot in business trip, but I would recommend it specially as a romantic trip. Finally, the city has an awesome gastronomic culture, I recommend making a Pintxos (kind of tapas with a wood stick in the middle ;-) ) tour on different restaurants.