ibis Ciboure Saint Jean de Luz Hotel 3 stars

Customer review rating 4.3/5 5,376 reviews

Book this hotel
Room 1

Best price guarantee

How it works?
ibis Ciboure Saint Jean de Luz
See on a map
+ 10 Services

Hotel extras

  • Close to the city center and the beach.

  • Ideal starting point for visiting the Basque Country

  • Free undercover car park

  • Free WIFI.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Ciboure Saint Jean de Luz

13 rue Georges OLASCUAGA
64500 ciboure
france

Tel: +33559417680

Fax: (+33)5/59232966

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIARRITZ At 15km / 9 miles

  • By train

    ST JEAN DE LUZ At 0km / 0 miles

GPS :43.383866, -1.665212

Hotel services

BAR Non contractual photo

Our bar is a friendly meeting place where you can relax whenever you wish.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • No Restaurant
  • One Bar
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 72 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 60 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Wi-Fi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Iron
    • Iron at reception

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Ciboure Saint Jean de Luz

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,376 reviews

TripAdvisor Rating 4.0/5

1,038 reviews

Bed is comfy

Customer review rating 3.0/5

Lin G. Couples - 17/10/2021 Confirmed reviews ALL

We stayed 5 weeks ago and put a comment about the black build up in shower. The room we stayed in this week, the shower was even worse. You could scratch the black off the side of shower with your nail, and the vent in shower was really dirty. I have taken photos if anyone is interested.

Correct

Customer review rating 3.5/5

Anonymous Friends - 12/10/2021 Confirmed reviews ALL

Correcte

Good stay all round

Customer review rating 4.5/5

Tc Couples - 10/10/2021 Confirmed reviews ALL

Good welcome, friendly personnel throughout, great room for the price. Just an unfortunate false fire alarm on second night

Very pleasant stay

Customer review rating 5.0/5

Janine R. Friends - 04/10/2021 Confirmed reviews ALL

We chose the hotel for our overnight stay driving down to Spain. Excellent choice for location and facilities. Breakfast was great.

well located

Customer review rating 4.5/5

Patrick F. M. Friends - 03/10/2021 Confirmed reviews ALL

Overall, very good. However, as we were staying only for 3 nights, my wife put the "do not disturb" sign on our door, each day when we went out but our room was made up when we got back. I appreciate the diligence of your staff, to do the normal tidying up while we were out but, with the presence still of Covid19 and, in the interests of guest safety, we did not want any other persons visiting our room, while we were out. Perhaps your staff should be made aware of this very important issue, Patrick F M..

Good as usual

Customer review rating 4.0/5

Peter F. Couples - 24/09/2021 Confirmed reviews ALL

Have stayed many times over the years Always a smile welcoming you Hotel always clean Could do real coffee for breakfasts

Very convenient

Customer review rating 4.0/5

Anonymous Solo - 21/09/2021 Confirmed reviews ALL

Reception staff fantastic - went well above the call of duty. Housekeeping staff less impressive

Well located but not as good as previous room in Accor Hotel

Customer review rating 3.0/5

Jose Couples - 17/09/2021 Confirmed reviews ALL

The hotel location is very good but this one was not as clean as the previous location in Accor hotels (July 2021). Globally good but not the best one.

Dear MICHAEL G., Thank you for taking the time to tell us about your experience at the ibis Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Handy for town

Customer review rating 4.0/5

Sue Couples - 17/09/2021 Confirmed reviews ALL

As expected clean and comfy for a one night stop over. Excellent breakfast.

Disappointed

Customer review rating 3.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

Stain on sheet, hair in shower, black muck on shower wall. Felt more like a budget hotel. Nowhere comfy to sit just a hard chair.

Dear LINDA G., Thank you for taking the time to tell us about your experience at the ibis Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Great staff but room far below usual high standard

Customer review rating 3.5/5

Simon C. Couples - 10/09/2021 Confirmed reviews ALL

We like this hotel - great location so one can walk into St Jean De Luz, and has free secure parking (parking in St Jean De Luz generally is very difficult). Staff are always very helpful, particularly on this occasion when we had a problem with a family bereavement and staff went out of their way to help us. The attention to COVID security was good, and the hotel had been refurbished nicely, apart from our room, Our room was a corner room (generally bigger, but not in this case) and was probably for disabled people since had douche italienne rather than the usual shower/toilet/sink module of Ibis Hotels, and since it had some handrails. The refurbishment needed completing :- 1: the toilet seat was broken, 2: the toilet flush was coming off the wall, 3: for the toilet there was a handrail to the seated person's right but if for disabled folk, there was no handrail to the left, 4: there were no rails to hang towels up, 5: the shower curtain was very discoloured at the base, 6: there was nothing to hang the shower head to the wall, 7: for wheelchair users, there was probably inadequate space to mobilise along the foot of the bed 8: there was a hole in the wall next to the window. 9: It would have been helpful to have a shelf by the sink for odds and ends 10: I think that the VMC/ventilation fan was not working so the bathroom got very humid. We are not disabled (thankfully) but we know Ibis can do great rooms for disabled folk eg Ibis Style Reze is fantastic IMHO. On the other hand, the three electric plugs were great since each included 2 USB charging ports, and I would re-iterate the positive points with which I started. We have stayed here at least three times previously and have always been very happy with the hotel and the helpful, friendly staff We anticipate that this room will soon be sorted and look forward to staying again.

Customer review rating 4.0/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

It’s a comfortable hotel. Wifi goes wonderful there. And the opportunity to use the parking is the main reason to book your hotel

Excellent

Customer review rating 5.0/5

C. P. Couples - 14/08/2021 Confirmed reviews ALL

RAS

near the center of Saint Jean de Luz, Closed parking and renew rooms

Customer review rating 4.0/5

Aime D. M. Couples - 12/08/2021 Confirmed reviews ALL

very friendly staf.

Modern well located hotel

Customer review rating 4.5/5

Constant Couples - 08/08/2021 Confirmed reviews ALL

The hotel is about one kilometer from the city center and the great beach. Very friendly staff. Possible to order a fast breakfast if you are in a hurry (coffee, croissant and juice)

Picture perfect town

TripAdvisor rating 4.0/5

carolinemH990IP Solo travel - 30/12/2019 TripAdvisor review

The hotel is less than 10 minutes' walk to the bus and train station which are literally a a couple of minutes from the market and town centre. The hotel is in a quiet, pleasant area. The staff were helpful if difficult to get held of as they seem short staffed with one person running between the reception at the Ibis hotel and the Budget Ibis adjoined. The room was standard for Ibis. The breakfast was perhaps the least impressive I have seen at an Ibis, very little variety. Still, okay given the convenience of the location.

Hello Miss, Thank you for your comments following your stay at ibis Ciboure Saint-Jean-de-Luz. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, please accept, Madam, the expression of our best feelings. Salim HAMOUDA, Deputy director.

Un sejour a st jean de luz

TripAdvisor rating 5.0/5

Evoke2 Couples - 14/08/2019 TripAdvisor review

Very well appointed hotel and extremely popular with many residents. Very convenient for the gare sncf and both ciboure and st jean de luz. Staff very friendly and helpful. Breakfast was very good with a nice choice of food and beverages.

Dear, We very much appreciate your comments regarding your stay at the ibis Ciboure Saint-Jean-de-Luz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim HAMOUDA, Assistant de direction.

Conveniently Located and friendly staff

TripAdvisor rating 4.0/5

kenmar2016 Couples - 08/07/2019 TripAdvisor review

Good location with few minutes walk to St. Jean de Luz. Staff helpful and friendly. Room comfortable and clean. Breakfast good with reasonable choice of items to drink and eat.. Car parking on site available.

Dear, We very much appreciate your comments regarding your stay at the ibis Ciboure Saint-Jean-de-Luz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim HAMOUDA Directeur Adjoint.

great location

TripAdvisor rating 4.0/5

PaulKay Couples - 04/07/2019 TripAdvisor review

We had one of the slightly larger with a small balcony and views in two directions. Great location easy to walk over the bridge into the busy St J de L, or stay Ciboure side where it was much quieter.

Dear PAUL LUSZNIAK, We very much appreciate your comments regarding your stay at the ibis Ciboure Saint-Jean-de-Luz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim HAMOUDA Directeur Adjoint.

Preferred hotel when traveling to Portugal

TripAdvisor rating 5.0/5

FarAway52815786506 Couples - 09/04/2019 TripAdvisor review

Hotel is located in a quit part of the City. Offers perfect parking possibilities in a secured spot.Center of city is in 5 walking minutes for the hotel. Friendly personnel and well designed sleeping room.

Hello, Following your opinion, we are happy to satisfy you. We will be sure to tell the staff your sympathy towards them. Regards, Salim.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in ciboure