Main reason was the price and availability given Bilbao's lacking hotel offering. The room was nice and clean, but they smelled a bit from cigarrette even though they claim these are 100% smoke free. But I guess controlling every guest is not easy. There was daily room cleaning and towel changing which is nice for a budget hotel. Unless you come by car, the location may not be suitable. For us it was perfect as we were exploring Bilbao and its sorroundings. I'd come back.

Friendly and clean.

Excellent, the manager was particularly helpful when having to change the booking

all fine and very friendly

Easy check in. Room clean and adequate for overnight stay. Parking available outside hotel. Pet friendly so would use again.

The hotel is very well located, right next to a direct road to the city. The personnel is very nice and helpful.

We arrived here tired after a slightly bumpy channel crossing to Santander. I then forgot what country we were in and addressed the young lady on reception in French. Silly me.... Anyway once we had sorted that out we were directed to our room which we found very comfortable and set out for a short walk. On our return we ordered Pizza which the same young lady produced and served in the little breakfast servery. Very pleasant too. Breakfast was as usual for an Ibis budget, fresh croissants, pastries and breads, wit juice and coffee and lib. Ideal! Checkout was straightforward and we were soon on our way to Barcelona.

Had a one night stay here because of the cost of accommodation in Bilbao. Nice quiet hotel with great staff especially Javier who was brilliant with information about Bilbao and places of interest. It is handy for the station (10 minutes walk away) and a 15 minute ride into the heart of Bilbao. Would definitely stay there again

My dad and i needed a place to spend a night and break a long trip - this hotel fits the bill neatly. Easy access off major motorway, a good night's rest and a hearty breakfast. Met me needs perfectly.

The hotel room reeked of cigarette smoke and was very difficult to find. The receptionist was blunt and siding appear caring. I would avoid this hotel in the future. There's not much more to say. No returns!

I got my dates wrong!!. I was not allowed to cancel my booking ( I knew this at the time of booking) but the hotel allowed me to change my dates at a very nominal cost. I am very happy with this arrangement. I can not review the property yet but so far I will give them 10 out of 10 for customer service.

Excellent value - we booked early and got a good rate . The hotel is clean , efficiently run , with friendly , helpful staff who speak a number of languages . Excellent parking facilities and with the centre of Bilbao just ten minutes away it is perfect for a budget stay

Its a budget hotel and its clean, air con works well, breakfast is good and varied, there's even a plug in the basin and a good nights sleep is guaranteed. I've stayed at this hotel a couple of times and my stays have been a pleasure, however, there is a problem of access at the moment when approaching from direction of France due to a local road closure and sat navs don't know how to get around it.

A pretty standard budget room, felt a little smaller than most. The hidden gem was the "village" just over the bridge, a gem. We hit it during its annual 2 day festival, friendly people and a concert for free!.

Great hotel, same as every Ibis we have stayed in so far. Front office staff is excellent,very helpful and friendly. The train station is near by so it's very easy to get into the city. The rooms are clean and modern with good comfy beds and pillows. We always try and stay in Accor hotels where possible.