ibis Styles Tokyo Ginza East 3 stars

Customer review rating (ALL Rating) 4.5/5 1,782 reviews

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1-2-13, SHINTOMI, CHUO, 104-0041 TOKYO, Japan

Description

Hotel extras

  • People who enjoy sightseeing in popular areas like Ginza and Tsukiji choose our hotel.

  • Enjoy an authentic Japanese experience with the relaxing open air bath on the top floor.

  • Travelers enjoy the charming streets of the local neighborhood surrounding the property.

  • There are many restaurants in Ginza, from traditional Japanese to classic Italian.

  • Not many hotels in Ginza, Japan, are as well located as Ibis Styles Tokyo Ginza East.

Our accommodation(s)

Hotel location

ibis Styles Tokyo Ginza East

1-2-13, SHINTOMI, CHUO
104-0041 TOKYO
Japan

GPS:35.67389, 139.77331

Telephone
Fax +81 3-3555-1231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

ANZU

A spacious restaurant on the first floor offers floor-to-ceiling windows where guests can enjoy a selection of western dishes in the main dining area or at the outdoor terrace seats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,782 reviews

Customer review rating 4.0/5

Debra J. R. Business - Confirmed reviews ALL

Comfortable and convenient, and generally quiet location apart from the sports car rental place opposite.

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you found your stay comfortable and appreciated our convenient and generally quiet location. Your kind words are truly encouraging for our team. We also appreciate your comment regarding the occasional noise from the sports car rental across the street. We apologize for any disturbance this may have caused and thank you for your understanding. We hope to have the pleasure of welcoming you again in the near future. Warm regards, ibis Styles Tokyo Ginza East

Customer review rating 4.0/5

Vegard B. V. Couples - Confirmed reviews ALL

Lovley staff and nice hotel. We had a good stay 😊

Dear Valued Guest, Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had a comfortable and enjoyable stay, and that our staff contributed positively to your experience. Your kind words truly mean a lot to our team. We also appreciate your comment regarding the view, and we apologize if it did not meet your expectations. Your feedback is important to us as we continue to improve our services. We hope to have the pleasure of welcoming you back again in the future. Warm regards, ibis Styles Tokyo Ginza East

Customer review rating 5.0/5

Yen C. S. Solo - Confirmed reviews ALL

My recent stay at ibis Styles Tokyo Ginza East was absolutely wonderful. I would like to express my sincere gratitude to Ms. Huang, a member of the front desk team from Taiwan. Her service was incredibly warm, friendly, and vibrant. As an ALL Platinum member, I felt deeply valued and well taken care of. She handled my room arrangements and elite benefits with utmost professionalism and care.

Dear Mr. Yen C. S., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to hear that you had an enjoyable experience. Your kind words about me mean a great deal, and I sincerely appreciate your recognition. Providing personalized and thoughtful service is what we strive for every day, and I am glad I was able to assist you with your room arrangements and elite benefits with care and professionalism. Thank you once again for your generous feedback. I sincerely look forward to welcoming you back on your next visit to Tokyo. Warm regards, Huang

Customer review rating 4.0/5

Julio C. A. E. Families - Confirmed reviews ALL

Staff was friendly and efficient

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you found our location convenient and that our staff provided friendly and efficient service. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you again in the near future. Best regards, ibis Styles Tokyo Ginza East Team

Customer review rating 3.0/5

Ame L. Families - Confirmed reviews ALL

This hotel was very well located in Ginza. The room was small but as expected for Tokyo room. Under the bed was high enough to store suitcases so this was helpful. Staff were friendly and receptive. As a Gold Accor Plus member, I requested and was able to have late checkout on departure day. I know this is subject to availability, but was grateful for this. I had to request welcome drinks, the only choices were juice or beer. There was no welcome gift. The fridge in the room wasn't cold. I requested and it was changed for a colder one. I still would only describe it as cool and not cold and wouldn't store dairy in it. The washing machines were helpful as we had a long stay there. I enjoyed the small outdoor onsen. However maybe more.prominent signage around onsen etiquette may be helpful. Other guests were not washing themselves before entering the onsen. Most days I had to request people to stop using their phones. Some were video calling from then onsen. This made for uncomfortable situations and my daughter stopped using the onsen because of this. The onsen was a major factor in choosing this location and for future Tokyo stays I would choose to stay at the other Ibis styles which is also well located with excellent service.

Dear Ms. Ame L., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. First of most, we sincerely apologize for the aspects of your stay that did not meet your expectations. We regret any inconvenience caused by the limited welcome amenities and the need to request your welcome drinks. Your comments have been noted, and we will review how we can better enhance the experience for our valued members. Additionally, we apologize for the issue with the in-room refrigerator. While we are pleased that our team was able to provide a replacement, we understand that the performance did not fully meet your needs, and we will look into this matter carefully. We also appreciate your feedback regarding the onsen facilities. While we are glad you were able to enjoy the space, we sincerely regret the discomfort caused by other guests not following proper etiquette. Your suggestion regarding clearer and more prominent signage is highly valued, and we will take this into consideration as we work to improve the experience for all guests. Please accept our apologies for the inconvenience this caused both you and your daughter. Your feedback is extremely important to us, as it helps guide our ongoing efforts to improve both our facilities and services. We are truly sorry that your experience did not fully reflect the high standards we strive to maintain, and we regret to learn that you may consider alternative accommodations for your future visits to Tokyo. Nevertheless, we will continue to strive to improve our services to ensure our guests have a comfortable stay and sincerely hope that you will continue to favor our hotel and Accor Hotels in the future. It would be our great pleasure to welcome you again on your next visit. Warm regards. Reception ibis Styles Tokyo Ginza East

Other web-users rate our hotel

  • 915 reviews 9/10 Location
  • 982 reviews 7.7/10 Room
  • 887 reviews 8.8/10 Service
  • 19 reviews 9.4/10 WiFi
  • 398 reviews 8.5/10 Cleanliness
  • 290 reviews 6.2/10 Breakfast
  • 173 reviews 9.3/10 Vibe

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