Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,393 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

We are particular about using domestic ingredients and producers and offer dishes that harmonize with seasonal ingredients based on traditional French cooking techniques.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,393 reviews

Customer review rating 5.0/5

Pascal S. Business - Confirmed reviews ALL

Good location, both for business and leisure. Friendly and accommodating staff. Always a good option

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our convenient location and found our team friendly and accommodating. We truly appreciate your kind words and look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 1.0/5

Jerome D. Families - Confirmed reviews ALL

The booking information is misleading, as rooms are listed for 3 guests without clearly indicating that this means 2 adults and 1 child. This creates unnecessary confusion during the reservation process. Combined with pricing that is not competitive compared to similar hotels in Tokyo, the overall value proposition is disappointing.

Dear Guest, Thank you very much for sharing your feedback. We sincerely apologize that the booking details caused confusion and that your experience did not meet your expectations. Please allow us to clarify that, as stated in the booking conditions, the room occupancy for three guests refers to two adults and one child without an additional bed provided. We understand that this may not have been sufficiently clear and appreciate your comments, which help us identify areas where we can improve our communication. Thank you once again for your valuable feedback. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Kum H. K. Solo - Confirmed reviews ALL

Front office staff helped me with my luggage as the combi lock couldn't work. Also kind enough to extend check out time to 1330h. Appreciate it!

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you had a comfortable stay and that our Front Office team could assist with your luggage and provide a late check-out. We truly appreciate your feedback and look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Nor A. B. Couples - Confirmed reviews ALL

The check-in process was very smooth and quick . The room is decent size but good enough for couple with minimal luggage. Thank you for Ms. YUMI whom are very friendly and professionaly handle my situation quickly.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, warm hospitality, and smooth check-in experience. Your kind words about team member are especially appreciated, and we will be sure to share your compliments with them. We look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Allison W. Couples - Confirmed reviews ALL

Aside from lighting not being enough in the room it was a perfect stay

Dear Guest, Thank you for choosing to stay with us again and for your kind feedback. We are delighted to know you had another perfect stay. We also appreciate your comment regarding the room lighting and will take it into consideration for future improvements. We look forward to welcoming you back for your fourth visit soon. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,077 reviews 9.7/10 Location
  • 1,115 reviews 6.7/10 Room
  • 1,123 reviews 8.9/10 Service
  • 15 reviews 7.5/10 WiFi
  • 571 reviews 4.7/10 Comfort
  • 387 reviews 7.3/10 Breakfast
  • 292 reviews 8/10 Cleanliness

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