Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.4/5 1,224 reviews

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1-5-2, UCHISAIWAICHO, CHIYODA, 100-0011 TOKYO, Japan

Description

Hotel extras

  • Excellent location in the Ginza area.

  • Convenient access with 12 train lines, easy access to Haneda Airport in just 30 minutes.

  • Executive Lounge exclusively available to guests staying in Privilege and Suite rooms.

  • Comprehensive facilities including meeting room and a gym equipped with the latest equipment.

  • Restaurant offering cuisine that harmonizes seasonal and domestic ingredients.

Our accommodation(s)

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Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Telephone
Fax +81 3-3503-5052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

Inspired by Hibiya's foundations in entertainment, enjoy our lavish meals for breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,224 reviews

Well located but rooms are very small and no storage space for clothes

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tokyo Hibiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Tokyo Hibiya

Excellent location and very good hotel

Customer review rating 5.0/5

Simon C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. It is good to hear that you found the room very clean and quiet, and the staff extremely friendly and helpful.   We hope to welcome you back to our hotel very soon! Sincerely, Mercure Tokyo Hibiya.

Good location

Customer review rating 3.5/5

Hoang T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We\'re happy to hear that you enjoyed the location and the modern, clean room. It\'s great to know our friendly staff made you happy with their service and the selection of drinks. Regarding room size, most of our rooms are 22 square meters, which is the average room size in the Tokyo area. Compared to hotels outside of Tokyo, this may seem small, and we kindly seek our guests\' understanding for this. Regarding the breakfast, the items are sourced from high-quality ingredient suppliers within Japan. While the initial cost is slightly higher, this ensures an expensive yet limited variety of offerings for guest. We hope you\'ll take the breakfast and other shortcomings into consideration and give us another opportunity to serve you in the future. Sincerely, Mercure Tokyo Hibiya

Room Smells Horrible

Customer review rating 1.0/5

Ana C. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your experience at Mercure Tokyo Hibiya. We are truly sorry for the unpleasant situation you faced during your stay due to the smell. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have already informed Facility Management to investigate the source of the smell and requested them to resolve the issue thoroughly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Tokyo Hibiya

Nice location. Good stay

Customer review rating 4.0/5

Malou Families - Confirmed reviews ALL

Dear Guest, Thank you very much for the great review of our hotel! We will be forwarding your constructive feedback for the water bottle to our management. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 681 reviews 9.7/10 Location
  • 692 reviews 6.1/10 Room
  • 665 reviews 8.5/10 Service
  • 6 reviews 9.4/10 WiFi
  • 368 reviews 4.3/10 Comfort
  • 340 reviews 9/10 Vibe
  • 208 reviews 7.2/10 Breakfast
  • 171 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.