Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 1,971 reviews

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1-5-2, UCHISAIWAICHO, CHIYODA, 100-0011 TOKYO, Japan

Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Telephone
Fax +81 3-3503-5052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,971 reviews

Customer review rating 3.5/5

Ros M. Families - Confirmed reviews ALL

Room is small and because the interior design is dark, it felt very claustrophobic. There is just no need for the very high inbuilt window bench. You can’t really use it and it just used up valuable space. Room design is not great.

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We sincerely appreciate your honesty. We are sorry to hear that the room design and darker interior made the space feel uncomfortable for you. Your comments regarding the high window bench and overall layout are very valuable, and we will certainly share them with our design and management teams for future improvements. We also understand your concerns regarding cleaning and linen changes. Please rest assured that our sustainability initiatives are not intended to reduce cleanliness or guest comfort. We apologise if this was not communicated clearly or if it caused any inconvenience during your stay. Your comfort and a clean environment are always our priority, and we will review our procedures to ensure this is consistently upheld. Thank you again for your feedback. We hope to have another opportunity to welcome you back and provide a more comfortable experience. Warm regards, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Johannes A. Families - Confirmed reviews ALL

Such an awesome stay, located in Hibiya near to Ginza and street foods, Mercure Hibiya offers a wonderful experience of staying in Tokyo. The breakfast is also nice

Dear Guest, Thank you very much for choosing Mercure Tokyo Hibiya and for sharing such a wonderful review. We are delighted to hear that you had an awesome stay and enjoyed our convenient Hibiya location near Ginza and the many local food options. It is also great to know that you were pleased with our breakfast—we truly appreciate your kind words. Your positive feedback means a lot to our team, and we are thrilled that your experience in Tokyo was a memorable one. We look forward to welcoming you back on your next visit. Warm regards, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Crispian T. Business - Confirmed reviews ALL

I had a marvellous time staying in the hotel with very friendly and helpful staff who were very helpful to solve my needs. Breakfast was good. Only thing I would add is to have Japanese curry. It will definitely earn my 10!

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had a marvelous stay with us and that our friendly and helpful staff were able to assist you throughout your visit. It is also great to know that you enjoyed the breakfast. We truly appreciate your suggestion to add Japanese curry to the breakfast selection. Feedback like yours helps us improve, and we will certainly share this idea with our culinary team for future consideration. Thank you once again for your kind words and we would be honored to welcome you back. Warm regards, Mercure Tokyo Hibiya

Customer review rating 3.5/5

Jiehui L. Families - Confirmed reviews ALL

Requested for an upgrade but hotel was not able to provide. Good gesture of providing free minibar. Hopeful for better upgrades within gold member standards but overall a pleasant stay.

Dear Guest, Thank you very much for sharing your feedback and for staying with us. We sincerely appreciate your understanding regarding the upgrade request. While we were unable to provide an upgrade during this stay due to availability, we are glad that the complimentary minibar was a pleasant gesture for you. We truly value your loyalty as a Gold member and will continue to do our best to meet your expectations on future visits. We are happy to hear that you still enjoyed an overall pleasant stay, and we hope to have another opportunity to welcome you back—with the hope of providing an upgrade that meets your membership benefits. Warm regards, Mercure Tokyo Hibiya

Customer review rating 2.0/5

David W. Business - Confirmed reviews ALL

The hotel lacked any warmth from the check in and more broadly. Rooms were okay but the hotel lacks charm and cannot be described as particularly friendly.

Other web-users rate our hotel

  • 1,003 reviews 9.7/10 Location
  • 1,027 reviews 6.5/10 Room
  • 1,015 reviews 8.9/10 Service
  • 10 reviews 9/10 WiFi
  • 528 reviews 4.7/10 Comfort
  • 473 reviews 8.9/10 Vibe
  • 321 reviews 7.2/10 Breakfast
  • 261 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.