Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,063 reviews

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Description

Hotel extras

  • Easy access to major sightseeing spots and airports via multiple rail networks.

  • Stay close to Tokyo top sightseeing attractions, dining, and shopping destinations

  • Lounge access, complimentary drinks & snacks exclusively to Privilege Rooms/Suites guest

  • The sophisticated interior design inspired by stage entertainment culture of Hibiya area

  • Special offer for extended stays with dining and laundry discounts, plus exclusive privileges

Our accommodation(s)

Book this hotel
Room 1

Room with 1 King-size bed. Free WIFI, safe, tea making facilities and newly refreshed bathroom with a modern shower room. * Up to 2 adults and 1child (under 13 years old). Extra bed is not available in this room type.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x King size bed(s)

Room with 2 Single Beds. Free WIFI, safe, tea and coffee making facilities and newly refreshed bathroom with a modern shower room. *Up to 2 adults and 1child (under 13 years old). Extra bed is not available in this room type.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Room with 1 King-size bed. Free WIFI, safe, tea and coffee making facilities and newly refreshed bathroom with a modern shower room. * Up to 2 adults and 1child (under 13 years old). Extra bed is not available in this room type.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Suite Room with 1 King-size bed. Free WIFI, safe, tea and coffee making facilities and bathroom with bathtub and shower. Up to 2 adults and 1child (under 13 years old). Extra bed is not available in this room type.

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 178 rooms
  • 3 connecting rooms
  • 178 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Japanese
  • Korean
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Well-being

GYM

  • On site

M Lounge is a lounge for guests staying in Privilege Rooms and Suites, inspired by the theme of “Cinema”. It offers a unique gallery-like atmosphere. Guests can choose their preferred space to suit their needs, whether for work, dining, relaxation.

As the curtain falls on the day, enjoy one more drink in our Stage Art-inspired setting. Raise a glass, share conversations, and savor the lingering memories and atmosphere of the evening.

Start the day with a delicious buffet breakfast. Come and enjoy a wide variety of local and international delights.

Keep up your fitness routine with our gym facilities, open 24/7 on the 3rd floor, perfect for cardio or weight training.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,063 reviews

Customer review rating 5.0/5

Mark R. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that our team made you feel welcome and that you enjoyed our dining and lounge experiences. We look forward to welcoming you back for another memorable stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Amanda T. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed our warm welcome from the reception team and found your room comfortable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We also take your feedback into consideration as we strive to further enhance our guest experience. We look forward to welcoming you back for another pleasant stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Kerry R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Tokyo Hibiya. We are delighted to hear that you enjoyed our warm hospitality, comfortable accommodations, cleanliness, and convenient location. It is especially rewarding to know that our team helped make your stay memorable. We also appreciate your comments regarding the lighting and furnishings in the suite. Please be assured that we take your feedback into consideration as we continuously strive to improve our guests' experience. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Tokyo Hibiya for another wonderful stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Carra C. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback following your stay at Mercure Tokyo Hibiya. We are delighted to hear that you had an amazing stay and appreciated the cleanliness of our guestrooms, as well as our convenient location and the variety of dining options nearby. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Mercure Tokyo Hibiya Team

Customer review rating 4.0/5

Brad B. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your three-night stay with us. It is especially rewarding to know that you appreciated our convenient location, clean rooms, and the warm hospitality of our team. Your kind words are truly encouraging, and we will be sure to share them with our staff. We sincerely appreciate your stay and look forward to welcoming you back for another enjoyable visit in the near future. Sincerely, Mercure Tokyo Hibiya

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that our team made you feel welcome and that you enjoyed our dining and lounge experiences. We look forward to welcoming you back for another memorable stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Amanda T. Business - Confirmed reviews ALL

Warm greeting from the reception staff, lovely rooms

Dear Guest, Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed our warm welcome from the reception team and found your room comfortable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We also take your feedback into consideration as we strive to further enhance our guest experience. We look forward to welcoming you back for another pleasant stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Kerry R. Couples - Confirmed reviews ALL

From the moment we arrived, we were welcomed like old friends. Staff went out of their way to accommodate all our needs and helped us with suggestions for places to visit while in Tokyo.

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Tokyo Hibiya. We are delighted to hear that you enjoyed our warm hospitality, comfortable accommodations, cleanliness, and convenient location. It is especially rewarding to know that our team helped make your stay memorable. We also appreciate your comments regarding the lighting and furnishings in the suite. Please be assured that we take your feedback into consideration as we continuously strive to improve our guests' experience. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Tokyo Hibiya for another wonderful stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Carra C. Families - Confirmed reviews ALL

we had an amazing stay at Mercure Tokyo Hibiya! Guestrooms were extremely clean. Location was very accesible and lots of dining options around the property.

Dear Guest, Thank you very much for sharing your wonderful feedback following your stay at Mercure Tokyo Hibiya. We are delighted to hear that you had an amazing stay and appreciated the cleanliness of our guestrooms, as well as our convenient location and the variety of dining options nearby. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Mercure Tokyo Hibiya Team

Customer review rating 4.0/5

Brad B. Solo - Confirmed reviews ALL

Three nights stay was enjoyable. Staff was very pleasant and helpful. The location of hotel was ideal for traveling throughout the city with train stops nearby for different lines and the nightlife in the area is interesting.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your three-night stay with us. It is especially rewarding to know that you appreciated our convenient location, clean rooms, and the warm hospitality of our team. Your kind words are truly encouraging, and we will be sure to share them with our staff. We sincerely appreciate your stay and look forward to welcoming you back for another enjoyable visit in the near future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Liora S. Couples - Confirmed reviews ALL

Loved our stay at the hotel. Great location, delicious breakfast, members lounge was a lovely touch. Rooms were a good size for Tokyo and the special details were noticed. Highly recommend staying here when traveling to Tokyo.

Dear Valued Guest, Thank you very much for your wonderful review and for recommending Mercure Tokyo Hibiya to fellow travelers visiting Tokyo. We are delighted to hear that you thoroughly enjoyed your stay, particularly our convenient location, delicious breakfast, and the experience at our Members Lounge. It is also wonderful to know that you found your room comfortable and appreciated the thoughtful details throughout your stay. Your kind comments mean a great deal to our team. As a valued ALL Accor Gold member, we sincerely appreciate your loyalty and are pleased that you enjoyed the benefits and special touches during your visit. However, while we are grateful for your positive overall feedback, we noticed that your rating for our team was lower than the other aspects of your stay. We sincerely regret that our service may not have fully met your expectations. Providing warm, attentive, and consistent hospitality is something we strive for, and we take your feedback seriously. We will share your evaluation with our team as an opportunity to reflect on our service and identify areas where we can improve. Thank you once again for choosing Mercure Tokyo Hibiya. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for an even more enjoyable experience on your next visit to Tokyo. Warm regards, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Vinicius B. Solo - Confirmed reviews ALL

I really recommend this hotel , the location is perfect , near two train stations help to explore all the the city easily, and walking from the hotel you can go enjoy the Giza town , shopping, explore Tokyo station and imperial palace . The team is amazing, and they do all their best to make your experience be perfect .

Dear Guest, Thank you very much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our convenient location, comfortable facilities, and, most importantly, the attentive service provided by our team. It is lovely to know that our location made it easy for you to explore Tokyo and enjoy the surrounding attractions. We look forward to welcoming you back to Mercure Tokyo Hibiya for another memorable stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Sameer P. Families - Confirmed reviews ALL

Very comfortable. Staff were lovely. Room was spacious for Tokyo standards. Excellent location

Dear Valued Guest, Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed our convenient location, spacious and comfortable room, and the warm hospitality of our team. We also appreciate your comments regarding the breakfast selection. Your feedback is valuable to us, and we will certainly share it with the relevant team as we continue to improve our offerings. It was our pleasure to have you stay with us, and we sincerely hope to welcome you back to Mercure Tokyo Hibiya for another enjoyable stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Peter A. M. Families - Confirmed reviews ALL

It felt like a quality hotel, from reception to the rooms and the added bonus of the lounge for privilege room guests. Staff were very friendly and helpful, especially the American waiter in the restaurant. The only negative would be the inability of the restaurant to serve all family members (4) their dinner courses at the same time.

Dear Guest, Thank you for sharing your lovely feedback. We are delighted to hear that you enjoyed our hotel, convenient location, Privilege Lounge, and the warm hospitality of our team. We sincerely appreciate your kind recognition of our restaurant staff. However, we are sorry that your family's dinner courses were not served together, and we understand how disappointing this must have been. Please accept our apologies for the inconvenience. We will share your comments with our restaurant team to help improve our service. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Nigel P. C. Couples - Confirmed reviews ALL

Very friendly reception and restaurant staff, pleasant room with everything we needed, and a perfect location for exploring Tokyo, only a 5 minute walk to the metro station.

Dear Guest, Thank you for your wonderful review and for choosing Mercure Tokyo Hibiya. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the warm hospitality provided by our reception and restaurant teams. It is especially rewarding to know that our hotel's proximity to the metro station made it easy for you to explore Tokyo and that your room had everything you needed for a comfortable stay. We truly appreciate your feedback and look forward to welcoming you back to Mercure Tokyo Hibiya for another enjoyable stay in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Lee N. Couples - Confirmed reviews ALL

When we had an issue with our bags being delivered, Yusake Sateo coordinated with Yamato Transport and then went on his break time to retrieve them. We couldn't have appreciated his help more. It was one of the best service moments we have ever experienced in a hotel.

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that our team provided you with exceptional assistance during your stay. We are especially pleased to know that his dedication and personal efforts in coordinating with Yamato Transport and ensuring the safe retrieval of your luggage made such a positive and lasting impression on you. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Piers D. Couples - Confirmed reviews ALL

We enjoyed our stay, finding it very comfortable with a friendly and inviting service. The location proved to be really good for access to shops in the Ginza area, the palace area and also the trains.

Dear Guest, Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated the friendly and welcoming service provided by our team. It is also wonderful to know that our convenient location made it easy for you to explore the Ginza shopping area, the Imperial Palace area, and Tokyo’s excellent train connections. Your positive comments are greatly appreciated and serve as a wonderful encouragement to our team. We look forward to welcoming you back for another enjoyable stay on your next visit to Tokyo. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Andre E. Couples - Confirmed reviews ALL

We git welcomed by Yusuke upon check-in - he was wonderful, friendly, and amazing! Check-in was flawless. Rooms were a little tighter than expected but beautifully designed!

Dear Guest, Thank you very much for sharing your lovely feedback! We are delighted to hear that you felt at home with us and that our team made such a wonderful first impression with his friendly and welcoming service. We will be sure to share your kind compliments with him. We are also pleased to know that you appreciated the design of our rooms. Thank you for your understanding regarding the room size, and we hope the thoughtful design and comfort contributed to an enjoyable stay. It was our pleasure to welcome you, and we look forward to the opportunity to welcome you back for another memorable stay in the near future! Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Julien D. Couples - Confirmed reviews ALL

Small room but confortable. Good breakfast, great bathroom. Great staff !!!

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you found your room comfortable and enjoyed our breakfast and bathroom facilities. We are especially pleased that our team made such a positive impression on you with their friendly and attentive service. Your kind words are a wonderful encouragement to our team, and we will continue striving to provide a comfortable and memorable stay for all our guests. We look forward to welcoming you back to Mercure Tokyo Hibiya on your next visit to Tokyo. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Angela S. W. Couples - Confirmed reviews ALL

Well located, newly refreshed, friendly staff and comfortable rooms.

Dear Guest, Thank you very much for sharing your positive feedback about your stay with us. We are delighted to hear that you enjoyed our convenient location, refreshed facilities, and comfortable rooms. It is especially rewarding to know that our team’s friendly service helped make your stay a pleasant one. We look forward to welcoming you back to Mercure Tokyo Hibiya on your next visit to Tokyo. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Panayiotis C. Business - Confirmed reviews ALL

The quality of service is extraordinary!!

Dear Guest, Thank you for your kind words regarding the location and exceptional service at our hotel. We are delighted to know that you had a positive experience. Your feedback is greatly appreciated and motivates our team to maintain high standards. We are looking forward to welcoming you back in near future! Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Kirti S. M. Business - Confirmed reviews ALL

I ended up booking this quite late via Luxury Escapes and got a decent deal on a Superior Room with a King Bed and breakfast included. They were completely full so didnt manage to get an early check in. Its a business hotel so just enough space to hang blazers, open suitcase and look at shinkansens hurtling past your window. Its sound proof so no external noise filters in. Proximity to Shimbashi and Uchisaiwaicho stations is excellent. Plenty of bars and restaurants nearby as well. Breakfast was simple but filling. Excellent service - thanks to Pauline who also speaks English and translated my omelette request to the staff the first morning! You need to pay for late check out- I ended paying about 6000 Yen for an extra 2 hours which worked out well for me. I would recommend it especially for location!

Dear Guest, Thank you very much for sharing your detailed feedback following your recent stay at Mercure Tokyo Hibiya. We are delighted to hear that you enjoyed our location, comfortable and soundproofed guest room, and breakfast. We especially appreciate your kind words about our restaurant staff. We will be sure to share your compliments, as your recognition is a great encouragement to our team. Thank you for recommending our hotel. We look forward to welcoming you back to Mercure Tokyo Hibiya on your next visit to Tokyo. Warm regards, Mercure Tokyo Hibiya

Customer review rating 2.5/5

Sara A. S. Friends - Confirmed reviews ALL

excellent location but we were not allocated a high level room as requested.

Dear Guest, Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed our excellent location. However, we sincerely apologize that we were unable to accommodate your request for a room on a higher floor during your stay. Please kindly accept our apologies, as renovation work was being carried out on the higher floors at the time. We truly appreciate your understanding and hope to have the pleasure of welcoming you back on your next visit to provide you with a more enjoyable experience, including the opportunity to stay on a higher floor. Sincerely, Mercure Tokyo Hibiya

Customer review rating 3.5/5

Jaeyong S. Friends - Confirmed reviews ALL

I have stayed at Mercure Tokyo Hibiya three times so far. I chose it mainly for its location, close to Shinbashi and Ginza.

Dear Guest, Thank you for staying with us again and for sharing your feedback. We are pleased that you continue to enjoy our convenient location near Shinbashi and Ginza. We also appreciate your comments regarding the raised platform by the window and the selection of hot breakfast items. Your feedback has been noted and will be shared with our team. We look forward to welcoming you back again. Sincerely, Mercure Tokyo Hibiya Team

Customer review rating 4.5/5

Puneet G. Business - Confirmed reviews ALL

It was a nice experience, however the rooms are very small and not enough place to keep the lugguage as well.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you had a nice experience and appreciated our convenient location. We sincerely appreciate your kind our team member, and the colleague who assisted you with check-in. We will be sure to share your compliments with our team. At the same time, we apologize that the room size and limited luggage storage space did not fully meet your expectations. Your comments are valuable to us as we continue to look for ways to improve our guests’ comfort and overall experience. We hope to have the pleasure of welcoming you back on your next visit. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 898 reviews 9.7/10 Location
  • 911 reviews 6.9/10 Room
  • 927 reviews 8.8/10 Service
  • 14 reviews 8.3/10 WiFi
  • 453 reviews 4.8/10 Comfort
  • 340 reviews 7.5/10 Breakfast
  • 244 reviews 7.8/10 Cleanliness

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