Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.4/5 941 reviews

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1-5-2, UCHISAIWAICHO, CHIYODA, 100-0011 TOKYO, Japan

Description

Hotel extras

  • Excellent location in the Ginza area.

  • Convenient access with 12 train lines, easy access to Haneda Airport in just 30 minutes.

  • Executive Lounge exclusively available to guests staying in Privilege and Suite rooms.

  • Comprehensive facilities including meeting room and a gym equipped with the latest equipment.

  • Restaurant offering cuisine that harmonizes seasonal and domestic ingredients.

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Telephone
Fax +81 3-3503-5052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

Inspired by Hibiya's foundations in entertainment, enjoy our lavish meals for breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  941 reviews

Customer review rating 3.0/5

Yasser Families - Confirmed reviews ALL

Not bad

Dear Yasser, Thank you for taking the time to share your recent experience with us. Please accept my sincerest apologies for the challenges you encountered during your stay. Your feedback is extremely valuable as we continually strive to improve our services. Regarding your concern about the reception team, I am truly sorry to hear that you felt the team was overwhelmed and unable to assist with your bags. I understand how important a warm and attentive welcome is, and I will address this matter with our team to ensure all staff members receive additional training to enhance guest interactions. As for the chemical smell from the AC, we have escalated this issue to our maintenance team to investigate and resolve it promptly. Once again, thank you for bringing these matters to our attention. We would greatly appreciate the opportunity to welcome you back in the future and provide the exceptional service you deserve. Warm regards, Mercure Tokyo Hibiya Guest Experience Team

best location

Customer review rating 5.0/5

Yoon K. Solo - Confirmed reviews ALL

It is a very convenient location, and there are many restaurants nearby.

Dear Guest, We truly appreciate your detailed feedback regarding your stay at the Mercure Tokyo Hibiya. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Tokyo Hibiya

Great stay

Customer review rating 5.0/5

Kate Friends - Confirmed reviews ALL

I recently stayed at this hotel and had a very pleasant experience. The staff were friendly and efficient, and the check-in process was smooth. My room was clean, quiet, and well-equipped with everything I needed. The bed was comfortable, and I had a good night's sleep. Overall, it was a great stay, and I would definitely recommend this hotel to others. I would happily return in the future.

Dear Guest, Thank you so much for your wonderful feedback and for taking the time to share your experience with us! Your kind words about our staff service, Cleanliness of the room, mean a great deal to our team, and we will be sure to share your compliments with everyone who contributed to making your stay so enjoyable. It was truly our pleasure to host you, and we can’t wait to welcome you back for another amazing stay. Sincerely, Mercure Tokyo Hibiya

Nice hotel

Customer review rating 4.5/5

Sani K. Couples - Confirmed reviews ALL

The hotel is nice . All the staffs very friendly and helpful. The price is reasonable, and the bed is comfortable. However, the lighting is insufficient, with only a few dim yellow lights, making the room very dark. It’s difficult to even apply makeup as visibility is poor. I’ve never stayed in a hotel this dark before. I suggest improving the lighting to make the room brighter.

Dear Sani K. Thank you for sharing your experience with us. We're glad to hear your stay was delightful and our team provided our usual service. Your good comments on your service is much appreciated. However, we sincerely apologize for the inconvenience caused by the insufficient lighting in your room. We understand how important proper lighting is, especially for tasks like applying makeup, and we regret that this impacted your experience. Your suggestion to improve the lighting is well-noted, and we will review this feedback with our team to explore how we can enhance the brightness and functionality of our rooms. Thank you again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Warm regards, Mercure Tokyo Hibiya Guest Experience Team

Great stay

Customer review rating 5.0/5

M Couples - Confirmed reviews ALL

The room is well equipped, clean and the location of the hotel is straight up perfect. In the middle of Tokio, a 5 minute walk away from the metro and train station. Breakfast is delicious and the staff is very friendly and attentative. Recommended.

Dear M Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and appreciated the convenience of our location, the cleanliness of the room, and our well-equipped facilities. Your kind words about our team mean the world to us and we strive to make every guest feel welcome and well cared for. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Tokyo. Please don’t hesitate to reach out to us directly if there’s anything we can assist you with. Warm regards, Mercure Tokyo Hibiya Guest Experience Team

Other web-users rate our hotel

  • 557 reviews 9.7/10 Location
  • 563 reviews 5.7/10 Room
  • 541 reviews 8.8/10 Service
  • 6 reviews 9.1/10 WiFi
  • 300 reviews 4.2/10 Comfort
  • 288 reviews 8.8/10 Vibe
  • 166 reviews 6.5/10 Breakfast
  • 136 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.