Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 1,987 reviews

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1-5-2, UCHISAIWAICHO, CHIYODA, 100-0011 TOKYO, Japan

Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Telephone
Fax +81 3-3503-5052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,987 reviews

Customer review rating 3.0/5

Chin M. T. Families - Confirmed reviews ALL

1) toilet Amenities like toilet paper is on the floor why? 2) i am platinum and not upgrade 3) very dark the corridor and not enough lights

Dear Guest, Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your comments, as they help us to improve our services. We are pleased to hear that you enjoyed our convenient location. However, we are truly sorry to learn that some aspects of your stay did not meet your expectations. Please accept our sincere apologies regarding the toilet amenities. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review and improvement. Regarding the room upgrade, kindly note that upgrades are subject to room availability at the time of check-in. We regret that we were unable to offer an upgrade during your stay, despite your valued Platinum status, and we truly appreciate your understanding. Concerning the lighting in the corridor, thank you for your constructive feedback. Please allow us to share that the corridor lighting follows Mercure brand standards; however, we value your comments and will take them into consideration for future improvements. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Sincerely, Mercure Tokyo Hibiya Team

Customer review rating 3.0/5

Shermaine C. Families - Confirmed reviews ALL

Good but rooms and corridors are rather dark. No full length mirror in the room. Hard to put on makeup.

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and that our team could accommodate your request to have all five rooms located together, making your family stay more comfortable and convenient. We are also pleased to know that you found the hotel clean and had no issues during your visit. Thank you as well for your valuable comments regarding the lighting and the full-length mirror. We truly appreciate your suggestions, as they help us improve our facilities and guest experience. We hope to have the pleasure of welcoming you and your family back again in the near future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 3.5/5

Yi C. J. L. Business - Confirmed reviews ALL

This is my second stay at Mercure Tokyo Hibiya, the first stay was great. The second stay was fine, and the staffs were very friendly, but with some downsides and inconveniences: 1. The room is located at the opposite side of that of my first stay with loud noises of passing trains, especially at the late night and in the early morning, making me very difficult to have a good rest; 2. One of the tea bags provided is over the expiration date; 3. The hotel now is charging a fee for booking a taxi through the hotel reception, which is different from my first stay.

Dear Guest, Thank you very much for choosing Mercure Tokyo Hibiya again and for taking the time to share your detailed feedback with us. We truly appreciate your continued support and are delighted to hear that you enjoyed your first stay and found our staff to be very friendly during your second visit. At the same time, we sincerely apologies for the inconveniences you experienced, which affected your overall comfort. Regarding the room location, we are very sorry that noise from passing trains disturbed your rest. We fully understand how important a quiet environment is, especially at night, and regret that we were unable to provide a more suitable room on this occasion. We also apologies for the expired tea bag found in your room. This should not have occurred, and we have shared this matter with our housekeeping team to reinforce our quality control procedures and prevent any recurrence. With regard to the taxi booking fee, we understand your concern, particularly as this differed from your previous stay. In Japan, a booking fee is charged when arranging a taxi; however, we sincerely apologies that we did not clearly explain this to you during your previous visit. Thank you once again for your honest and constructive feedback. We truly value your comments and hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and seamless experience. Warm regards, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Chee H. L. Families - Confirmed reviews ALL

Enjoyed the stay. Rooms could be bigger but that is true of most hotels in Tokyo. Breakfast was outstanding.

Dear Guest, Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay and especially that our breakfast stood out as outstanding. We also appreciate your understanding regarding room sizes in Tokyo, as space is indeed limited in many properties within the city. Your comments are truly encouraging for our team, and we hope to have the pleasure of welcoming you back again in the future. Warm regards, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Kwun H. W. Couples - Confirmed reviews ALL

We straggled in half asleep from an early flight and were just standing in the doorway when all of a sudden a lady rushed out to help us with our bags and gently ushered us to the front desk. She checked us in although it was still early and made us feel completely at home. That kind lady was Yumi. I went on to stay at a famous Ryokan and a luxury hotel on the same trip but I didn't quite get the same service. They were excellent sure. But Yumi was Real.

Dear Guest, Thank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear that your arrival after an early flight was made comfortable and welcoming, and that team member was able to assist you with your luggage and early check-in. Your kind words describing her genuine care and hospitality mean a great deal to us. While we are honored to be compared with renowned ryokan and luxury hotels, your comment that team’s service felt “real” is especially touching. This is exactly the kind of sincere hospitality we strive to provide every guest. We will be sure to share your wonderful feedback with the entire team. Thank you once again for choosing to stay with us, and we sincerely hope to welcome you back on your next visit. Sincerely, Mercure Tokyo Hibiya Team

Other web-users rate our hotel

  • 1,013 reviews 9.7/10 Location
  • 1,036 reviews 6.5/10 Room
  • 1,024 reviews 8.8/10 Service
  • 10 reviews 9/10 WiFi
  • 532 reviews 4.7/10 Comfort
  • 480 reviews 8.9/10 Vibe
  • 323 reviews 7.1/10 Breakfast
  • 262 reviews 8.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.