Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,306 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,306 reviews

Customer review rating 4.0/5

Marlinang N. Couples - Confirmed reviews ALL

Eventhough location is not exactly at the center of Ginza, but Mercure Hibiya is located nearby many restaurants, bars and also Ginza Corridor. Bedroom is quite compact but still a good size for Japan standard. Overall, we had a very good stay.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and had a pleasant stay with us. It is also wonderful to know that you found the room comfortable despite its compact size. We truly appreciate your feedback and look forward to welcoming you again in the near future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

David L. S. Couples - Confirmed reviews ALL

Everything was of high quality from all house staff, breakfast and evening dining we experienced. Location was also good.

Dear Guest, Thank you very much for your kind and thoughtful review. We are delighted to hear that you enjoyed the service from our team, as well as your breakfast and evening dining experiences, and found our location convenient. At the same time, we sincerely apologize that the room size did not fully meet your expectations. As you mentioned, we strive to maximize comfort and functionality within the space, and we truly appreciate your understanding. We hope to have the pleasure of welcoming you again in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Sylwia S. Business - Confirmed reviews ALL

Amazing staff, friendly and helpful, available upon every request. Comfortable rooms, great food and facilities. I will definitively come back when planning next stay in Tokyo.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, especially our central location, comfortable rooms, and the service provided by our team. It is also great to know that you appreciated our cleanliness and facilities, as well as your support for our eco-friendly “Skip the Clean” program. We truly appreciate your kind words and are thrilled to hear that you plan to return on your next visit to Tokyo. We look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Yu F. R. Y. Business - Confirmed reviews ALL

Pleasant and very helpful staff.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you found our hotel well located and comfortable, and that our team made a positive impression during your stay. Your kind words about our front desk staff truly mean a lot to us. We’re also pleased that you enjoyed the comfort and cleanliness of our complimentary pajamas. We sincerely appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 3.5/5

Shek H. L. Couples - Confirmed reviews ALL

I returned to Mercure Tokyo Hibiya primarily because of the wonderful memories from my previous stay, specifically for their exceptional French Toast. While the location remains incredibly convenient and the rooms are decent by Tokyo standards, I was saddened to find that the overall experience has notably declined compared to last year. There were several noticeable service cuts that affected the stay. Last year, the room featured a minibar with complimentary drinks that were refilled daily, but this amenity has been discontinued. Furthermore, the breakfast variety has plummeted. Previously, there were multiple main course choices; this time, the selection was reduced to just three styles of eggs (fried, scrambled, and boiled). For a returning guest, the contrast felt quite stark. The rooms near the tracks still experience some train noise, which might bother light sleepers. On a positive note, the other breakfast items were still of good quality, and the staff remains the hotel’s greatest asset—they are consistently warm, welcoming, and professional. However, given the price and the reduction in standards, I feel the value for money has unfortunately regressed.

Dear Guest, Thank you very much for returning to Mercure Tokyo Hibiya and for sharing your detailed feedback with us. We are truly delighted to hear your kind words about our team and are grateful that their warm and professional service left a positive impression. At the same time, we sincerely apologize that your recent stay did not meet the high expectations set by your previous visit. We regret the disappointment caused by the changes to our minibar offerings and the reduced breakfast selection. Your feedback is extremely valuable, and we will certainly share it with the relevant teams as we continuously review and improve our services. We also apologize for any inconvenience caused by the train noise and appreciate your understanding. It is our hope to have another opportunity to welcome you back and provide you with a much-improved experience that truly reflects the standards you remember. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,087 reviews 9.7/10 Location
  • 1,107 reviews 6.8/10 Room
  • 1,121 reviews 8.9/10 Service
  • 13 reviews 7.5/10 WiFi
  • 554 reviews 5/10 Comfort
  • 490 reviews 9.1/10 Vibe
  • 368 reviews 7.5/10 Breakfast
  • 287 reviews 8/10 Cleanliness

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