Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,055 reviews

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1-5-2, UCHISAIWAICHO, CHIYODA, 100-0011 TOKYO, Japan

Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Telephone
Fax +81 3-3503-5052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,055 reviews

Customer review rating 4.5/5

Wei C. A. Y. Friends - Confirmed reviews ALL

It was my first time here and was a very pleasant stay! Service was good especially for check-in. Everything was very pleasant. Only thing was the only time I managed to go to the lounge was a few minutes before the evening food was closed, but everything was cleared out and no staff around. As such then I didn’t even have a drink and left.

Dear Guest, Thank you very much for sharing your kind review and for choosing to stay with us. We’re delighted to hear that you enjoyed our location and found the check-in service pleasant. At the same time, we sincerely apologize that the lounge was already closed when you visited and that you were unable to enjoy a drink. We regret the inconvenience caused due to our lounge operating hours. We truly appreciate your understanding and hope to welcome you back again soon, so you can fully enjoy all our facilities next time. Sincerely, Mercure Tokyo Hibiya

Customer review rating 2.5/5

Scott P. Couples - Confirmed reviews ALL

Staff is very supportive and helpful. The carpets throughout the hotel are dirty and need to be propperly vacuumed - even the hallways are quite soiled. This is a training opportunity, I think,

Dear Guest, Thank you very much for taking the time to share your feedback. We are truly pleased to hear your kind comments about our staff being supportive and helpful. At the same time, please accept our sincere apologies for the condition of the carpets and hallways, which did not meet your expectations or our usual standards. Your observation is well noted, and we agree that this is an important training and improvement opportunity for our housekeeping team. We will address this matter promptly to ensure a cleaner and more comfortable environment for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience next time. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Emma P. B. Friends - Confirmed reviews ALL

The stay was lovely. The hotel was well located. The rooms were really nice and the breakfast was delicious. The staff were all very helpful.

Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you found your stay lovely and that you enjoyed our convenient location, comfortable rooms, and delicious breakfast. It is especially rewarding to hear your kind words about our team. Your recognition of their helpfulness and service truly means a great deal to us, as providing warm and attentive hospitality is at the heart of what we do. We are also grateful for your perfect scores across all aspects of your stay and for recommending our hotel to others. Such feedback is incredibly motivating for our entire team and encourages us to continue delivering memorable experiences to our guests. It was a pleasure to have you with us, and we sincerely hope to welcome you back again in the future for another enjoyable stay in Tokyo. Warm regards, Mercure Tokyo Hibiya Mercure Tokyo Hibiya

Customer review rating 2.0/5

Wilson L. Couples - Confirmed reviews ALL

Good location close to Shimbashi Station and the Ginza district, making it convenient for dining and shopping. However, we experienced a persistent unpleasant smell coming from the bathroom throughout our stay. We reported the issue as soon as we entered the room, and although maintenance staff attended promptly, the problem didn’t noticeably improve. The odour seemed to come from the shower curtain and the drain next to the toilet, so we had to keep the bathroom door closed at all times. I would also appreciate if the hotel could consider increasing the complimentary water to four bottles per day, similar to other Accor properties we stayed at in Osaka and Seoul. We ended up purchasing extra water from convenience stores every day. Additionally, we requested firm pillows, but the ones provided were far from what would typically be considered firm. Overall, this is a good option if you want to stay within walking distance of the train station and Ginza without paying a premium price tag compared to other options located in the main Ginza areas, but there are couple of areas that could be significantly improved to enhance the guest experience. As a long time Accor customer, this is certainly well below the usual Accor hotels standards.

Dear Valued Guest, Thank you very much for taking the time to share such comprehensive feedback regarding your recent stay with us, and for choosing to book through the Accor ALL app as a valued Gold member. While we are pleased to know that you found our location convenient for accessing Shimbashi Station and the Ginza district, I would like to extend my sincerest apologies that your overall experience fell short of your expectations and the standards you rightfully associate with Accor hotels. First and foremost, I deeply regret the persistent unpleasant smell in your bathroom. Although our maintenance team responded promptly, it is clear that the corrective action was insufficient and caused ongoing discomfort throughout your stay. This is unacceptable. We are currently conducting a more thorough review of our bathroom drainage systems, shower curtains, and ventilation processes to ensure such issues are properly resolved and do not recur. We also appreciate your candid feedback regarding complimentary bottled water. We understand the inconvenience of having to purchase additional water and are reviewing our current offering in comparison with other Accor properties in the region, including Osaka and Seoul, to better meet guest expectations. Regarding your request for firm pillows, I sincerely apologize that the pillows provided did not align with your preference. This highlights the need for clearer internal standards and communication, and we are reviewing both our pillow inventory and handling of special requests to improve this aspect of guest comfort. Furthermore, I regret that no alternative gesture was offered at check-in when an upgrade was unavailable, especially in light of your experience at another Accor property. Your feedback clearly illustrates how even a small, thoughtful gesture can leave a strong first impression. We are reinforcing our approach to guest recognition and empowerment of our front office team to provide appropriate alternatives when expectations cannot be met. Your comments regarding ALL member benefits, welcome amenities, and overall service level have been shared with our management and operational teams. Please rest assured that we take your feedback seriously and are committed to making meaningful improvements so that future stays reflect the level of care, consistency, and hospitality expected of the Accor brand. We truly appreciate your loyalty and honest feedback. While I regret that this stay did not meet your expectations, we sincerely hope you will consider giving us another opportunity in the future to provide you with a far more comfortable and satisfying experience. Warm regards, Mercure Tokyo Hibiya

Customer review rating 2.0/5

Helen K. Families - Confirmed reviews ALL

I have been a long time Accor Platinum member. I chose to stay at Mercure Tokyo Hibiya because I loved my stay at the Mercure Osaka. Unfortunately, while the hotel, staff, and exec lounge services were great, the room itself was average at best. I was quite disappointed with my room. The rooms were very small, even in Japanese standards - I couldn't even lay down one medium size luggage, and there was no room to store my clothes. While it was clever to perch a sofa high up along the window, it was impossible to utilize it when there's no room to put the luggages, and you'd have to climb over the luggage to go on the bench. In addition, the mattresses were terrible. This is the 5th hotel we've stayed in Japan on this trip, and the worst mattress out of all the places we've stayed. There was a massive dent in my mattress, and I did not have a single good night's rest. My back and neck are still in pain from our stay. Lastly, the bathroom was tired: the edge of the sink was dirty, and the shower design is old and the water pressure for the shower was weak. I would have preferred a Japanese style washroom instead. My concerns are not the hotel staff's fault, but due to the room condition, unfortunately I am not sure I'd come back again. The hotel needs a renovation.

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us, and for choosing Mercure Tokyo Hibiya as a long-time Accor Platinum member. We sincerely appreciate your loyalty to the Accor brand. We are pleased to hear that you enjoyed our hotel team, overall service, and executive lounge. At the same time, I would like to extend my deepest apologies that the condition and comfort of your guest room did not meet your expectations and ultimately overshadowed the positive aspects of your stay. We regret to learn of your disappointment with the room size and layout. While room dimensions in central Tokyo are inherently limited, it is clear that the design did not function well for your needs, particularly with luggage storage and usability of the seating area. Your feedback highlights important limitations that we must acknowledge more transparently. I am especially concerned by your comments regarding the mattress. A good night’s sleep is fundamental to any hotel stay, and the condition you described — including a noticeable dent and the resulting discomfort — is completely unacceptable. Please accept our sincere apologies for the physical discomfort this caused you. We are conducting immediate checks on mattresses in affected room categories and strengthening our replacement and inspection procedures. Regarding the bathroom, we regret that cleanliness and design fell below expectations. While our hotel is committed to environmentally conscious operations, ensuring our guests’ comfort is a separate and equally important matter. Your comments have been shared with our housekeeping and engineering teams for corrective action, and we are reinforcing inspection protocols prior to guest arrival. We fully understand and respect your comment that these concerns are not related to our staff, and we are grateful for your kind words about their service. At the same time, we acknowledge your broader point: the guest room condition plays a decisive role in the overall experience. As you rightly noted, parts of the hotel would benefit from refurbishment, and your feedback further reinforces the importance of our ongoing review of future renovation plans. While I truly regret that this stay has left you uncertain about returning, please know that your feedback has been taken very seriously and will contribute directly to our improvement efforts. We sincerely hope that, should you consider giving us another opportunity in the future, we may be able to offer you a far more comfortable and restorative experience that better reflects both Mercure and Accor standards. Warm regards,

Other web-users rate our hotel

  • 1,033 reviews 9.7/10 Location
  • 1,062 reviews 6.3/10 Room
  • 1,049 reviews 8.7/10 Service
  • 10 reviews 9.4/10 WiFi
  • 549 reviews 4.6/10 Comfort
  • 486 reviews 8.8/10 Vibe
  • 332 reviews 7.1/10 Breakfast
  • 278 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.