Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,288 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,288 reviews

Customer review rating 3.5/5

Bruce J. Couples - Confirmed reviews ALL

Room very dark and no space for storage/luggage

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not fully meet your expectations, particularly regarding the room lighting and storage space. Please note that the lighting is set in line with Mercure brand standards, and brightness can be adjusted using the in-room control panel for your comfort. We appreciate your comments about luggage space and will take them into consideration for future improvements. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Rolando P. Solo - Confirmed reviews ALL

Seamless check in and checkout. Rooms are well maintained and equipped with right amenities and consumables. Good view of the railway :-).

Dear Guest, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed our convenient location, seamless check-in and check-out, and the comfort of our rooms. It’s also great to know you appreciated the amenities and the unique railway view. We truly appreciate your support and look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Ryan S. Couples - Confirmed reviews ALL

Great hotel just across the street from all of Ginza shopping and dining. Close to two train stations serving most Tokyo destinations. The room was small but we expected as much; it was fairly comfortable and well-appointed. Except for the bed, we found it quite hard but a lot of Japanese furniture seemed that way so that might just be the standard. Fridge was handy for drinks. Bathroom was fine, though the shower didn’t feel very luxurious for the price. The curtain was too short to cover the whole tub and it just felt a little basic. Loved the styling of the room and the hotel overall; very New York / modern chic. Gym was a little too simple, there wasn’t enough equipment or space to do much. We loved the lounge though! The bites and drinks for happy hour were so nice. We hit it up a few times before heading out, it was a great perk. Staff was very friendly as well. Really appreciated someone coming up right as we were leaving to help us check out and store our bags!

Dear Guest, Thank you very much for sharing your detailed and thoughtful review. We are delighted to hear that you enjoyed our convenient location, the hotel’s modern design, and especially the lounge experience. It’s also wonderful to know that our team made a positive impression during your stay. At the same time, please accept our sincere apologies that the gym facilities and bathroom did not fully meet your expectations. Your comments regarding the equipment, space, and shower setup are truly appreciated and will be carefully reviewed as we work to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more comfortable stay in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Gary R. Couples - Confirmed reviews ALL

Absolutely enjoyed our time here - friendly staff - really comfortable rooms with the right facilities Definitely recommend it! Will be back in a few weeks before heading home.

Dear Guest, Thank you very much for your wonderful feedback! We’re delighted to hear you enjoyed our location, comfortable rooms, and the service from our team. It means a lot to us that you would recommend us, and we truly look forward to welcoming you back again soon before your journey home! Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Roy G. Solo - Confirmed reviews ALL

Loved this hotel apart from 3 issues which make it more a one night Business hitel rather than an ideal tourist choice

Dear Valued Guest, Thank you sincerely for taking the time to share such a detailed and thoughtful review of your stay with us. We are truly delighted to hear that you enjoyed our décor and found our team — particularly our reception staff — to be excellent and helpful. Your kind words will be shared with the team as a wonderful source of motivation. We are also pleased to know that you enjoyed our lounge, evening bar, and concierge service, and that the cleanliness of your room met the highest standards. That said, we are sorry to learn that certain aspects of your stay fell short of expectations. Regarding your room, we sincerely apologise for the limited storage space and the challenges you experienced with the bathroom facilities. Your observations are extremely valuable, and we will share them with our rooms team as we continue to review ways to improve guest comfort, particularly for longer stays. With respect to breakfast, we regret that the temperature of the buffet dishes and the quality of the cooked items did not meet our usual standards. This has been noted and will be addressed with our food and beverage team without delay. We also wish to apologise that a welcome drink was not offered to you upon arrival as an ALL Silver member. This is something we take seriously, and we will ensure that the appropriate procedures are reinforced with our team. As a valued ALL Silver member, your feedback is instrumental in helping us raise our standards, and we genuinely hope to have the pleasure of welcoming you back for a stay that fully reflects the experience you deserve. Warm regards, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,071 reviews 9.7/10 Location
  • 1,100 reviews 6.7/10 Room
  • 1,105 reviews 8.8/10 Service
  • 14 reviews 8.3/10 WiFi
  • 555 reviews 4.8/10 Comfort
  • 365 reviews 7.4/10 Breakfast
  • 291 reviews 7.7/10 Cleanliness

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