Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,143 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,143 reviews

Customer review rating 5.0/5

Rae L. Families - Confirmed reviews ALL

Clean, friendly staff, great food

Dear Guest, Thank you very much for your wonderful review! We’re delighted to hear you enjoyed your stay and appreciated our cleanliness, friendly team, and great food. We hope to welcome you back to Mercure Tokyo Hibiya very soon! Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Vincent H. Couples - Confirmed reviews ALL

the hotel was very comfortable and staff were great to deal with. Our room although small was clean and comfortable and the amenities were good. The location near Shinabasi JR station was perfect. The many restaurants just across the road worked well.

Dear Guest, Thank you very much for your wonderful review! We’re delighted to hear you found the hotel comfortable, clean, and well-located for exploring Tokyo. It’s great to know our team made a positive impression and that you enjoyed the convenience of Shimbashi Station and the nearby restaurants. We hope to welcome you back again soon! Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

David K. Friends - Confirmed reviews ALL

this was our third visit, first they had just opened. gets better every time, restaurants great, exc lounge is great, staff are friendly and helpful. Love the new electronic app to unlock doors and the lift! Rooms are clean and comfy beds … Great place to stay, love the location. we will be back!

Dear Guest, Thank you very much for choosing us again and for your kind words. We’re delighted to hear that your each visit has been better and that you enjoyed our restaurants, Executive Lounge, location, and the warm service from our team. We’re also happy you liked the digital key feature. Please note that, sometimes the digital key may not function smoothly. In such cases, we recommend using the physical key for convenience. We’re continuously working on improvements to make the digital experience even more reliable. We look forward to welcoming you back again soon! Sincerely, Mercure Tokyo Hibiya

Customer review rating 3.5/5

Anna W. Couples - Confirmed reviews ALL

We had comfortable stay. Good location of the hotel with proximity to the metro, comfortable bed but can be noisy due to train tracks right by the hotel. This was an issue for me as it was quite noisy even though we were placed on the 9th floor (trains running between 5 am till midnight). We found the breakfast to be quite expensive option that's why we did not take it.

Dear Guest, Thank you very much for taking the time to share your feedback. We’re pleased to know that you enjoyed our convenient location and found the beds comfortable. We regret to learn that noise affected your stay. While our rooms are designed with sound insulation, we understand that this did not fully meet your expectations on this occasion. We also apologize that we were unable to offer an alternative room at the time, as we were not aware of the situation during your stay. Your comments regarding breakfast pricing are also appreciated and will be shared with the relevant team for consideration. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a more relaxing and enjoyable experience. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Oliver H. A. R. Couples - Confirmed reviews ALL

Great location, the room and the lobby especially was nicely decorated, very comfortable and the staff were friendly.

Dear Guest, Thank you very much for your kind review! We’re delighted to hear you enjoyed our great location, the sleek design of the room and lobby, and found your stay comfortable. Your kind words about our friendly staff truly mean a lot to us. We look forward to welcoming you back again soon! Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,045 reviews 9.7/10 Location
  • 1,076 reviews 6.4/10 Room
  • 1,071 reviews 8.7/10 Service
  • 10 reviews 9.4/10 WiFi
  • 552 reviews 4.6/10 Comfort
  • 340 reviews 7/10 Breakfast
  • 284 reviews 7.4/10 Cleanliness

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