Pullman Tokyo Tamachi 5 stars

Customer review rating (ALL Rating) 4.7/5 2,132 reviews

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3 1 21 Shibaura, Minato, 1080023 TOKYO, Japan

Description

Hotel extras

  • Direct access from JR Tamachi . Easy access from Haneda Airport. 3mins walk from Mita Station

  • The lobby combines natural materials and colourful tones inspired by Japanese Kabuki

  • Executive lounge for exclusive guests staying at Executive rooms and Suite rooms

  • Nursing room, Restrooms with diaper-changing bed, other services for family guests

  • Located in msb Tamachi complex with many shops and restaurants

Our accommodation(s)

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Hotel location

Pullman Tokyo Tamachi

3 1 21 Shibaura, Minato
1080023 TOKYO
Japan

GPS:35.64569, 139.74912

Telephone
Fax +81 3-6400-5856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KASA

Pullman Tokyo Tamachi's all-day fusion cuisine diner pays homage to traditional Japanese culinary techniques and local Japanese ingredients amidst a vibrant, immersive atmosphere inspired by the colorful art of kabuki.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,132 reviews

TripAdvisor Rating  4.5/5  381 reviews

Certificate of excellence 2024

Extremely Disappointing Experience at Pullman Tokyo Tamachi

TripAdvisor rating 1.0/5

kaybun Couples - TripAdvisor review

I recently stayed at Pullman Tokyo Tamachi for the second time, and I am deeply disappointed by the lack of care and customer focus from this hotel. Despite initially crediting points to my ALL account, including the 3X rewards points promotion, the hotel later deducted them, citing a 'system error.' When I raised the issue, they outright refused to honor the points, even though I had rightfully earned them based on the amount I paid. As a loyal Diamond Accor member who spent a total of 201,600 JPY on my stay, I expected better treatment and transparency. I only asked for the points that were due to me, but the hotel’s response has been dismissive and unsatisfactory. This experience has left a very negative impression of Pullman Tokyo Tamachi. I cannot recommend this hotel to anyone seeking fair and respectful treatment as a loyal Accor member. Extremely disappointing and not up to the standards I expect from the Pullman brand.

A truly welcoming and excellent hotel - highly recommend

TripAdvisor rating 5.0/5

Barcar123 Couples - TripAdvisor review

We had a wonderful stay at the Pullman Tokyo Tamachi in October! There are not enough good things to say about this hotel and the exceptional staff. We stayed for 7 nights after a transpacific cruise. Location - a 2 minute walk from the Yamamoto Line and a 3.5 minute walk from the Mita Station. It was so easy to get to all of the major areas and tourist attractions. There are also many great restaurants within a 1-10 minute walk and super easy access to a supermarket, 7-11 and FamilyMart. We loved that it was very well located, but also quiet and peaceful. Because it was a business district, we also noticed that there was more English spoken here than other areas of Tokyo (we tried to speak Japanese when we could, but we only knew basic phrases) Room - we had a lovely room with a king (or maybe even larger) bed, great bathroom with shower and reasonable closet space. It was very clean and well appointed. Restaurant - the breakfast buffet was amazing and I also had a delicious lunch at the restaurant. The service was fantastic and everyone’s English was great (my Japanese is terrible) Room service - I had one room service meal - it was okay, but not the highlight of our stay. Check-in and check-out - both were very smooth. We were at the hotel early (right off the cruise ship so about 10 am) and the staff sent us up to the executive lounge until our room was ready. It was only about a 15 minute wait. Check out was very smooth as well, staff was incredibly helpful with our bags etc getting us into a taxi to head to the airport. Executive Lounge - this was truly the highlight of this overall great hotel. Jordan and his team could not have been more welcoming, hospitable and helpful. 5 days into my stay I seriously sprained my ankle stumbling on some stairs and they could not have been more helpful. All hotel staff were great - providing a wheelchair for the rest of the stay, bringing bags of ice to the room and looking after me. I couldn’t have asked more from a family member! The lounge itself is a welcoming space, with snacks and drinks (including wine and beer) available for most of the day and a wonderful happy hour from about 5 to 7:30 with some amazing Japanese whisky and appetizers. The team was also incredibly helpful with restaurant recommendations and reservations, activity suggestions and overall assistance with any logistics required (for me that included finding crutches and a medical clinic). I am incredibly grateful for this team. I would stay here again any time I return to Tokyo - thank you so much!

Amazing staff and location

Customer review rating 5.0/5

Thiago L. Couples - Confirmed reviews ALL

From the moment I arrived at the Pullman, I felt like a valued guest. I requested an amenity to surprise my wife for our honeymoon, Mr. Hashimoto was quick with his answer and followed through with an amazing amenity beyond my expectations. Karl and the front desk offered us superb and personal service from the very start at check in. He helped us navigate the city and gave us amazing recommendations for our stay in Tokyo. As a hotel professional and fellow Accor employee, experiencing this type of service inspires me to get better myself and reach new heights. Thank you very much for a special honeymoon stay, all of my friends already know to stay at the Pullman Tokyo Tamachi when they go to Tokyo.

Excellent Hotel

Customer review rating 5.0/5

Grey M. Couples - Confirmed reviews ALL

Great place to stay, very close to the rail station making it easy to move around.

Dear Grey, We very much appreciate your comments regarding your stay at Pullman Tokyo Tamachi. We are delighted to hear that our convenient location next to JR Tamachi station allowed you to easily explore all that Tokyo has to offer. We also greatly appreciate your kind words about the wonderful service you received from Karl and Kana, and have shared these comments with the entire team. We look forward to welcoming you back on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience

Good stay, good location

Customer review rating 5.0/5

Joanne.c Friends - Confirmed reviews ALL

Hotel near to Metro station easy access to every where. From Haneda airport to hotel only need to change 1 station. Supermarket and Coin laundry also within walking distance. Hotel staff are incredible friendly and helpful. I like the housekeeping staff for my room, every day make us full with surprises and laughter by organising my toys in the room. It full of memories.

Dear Joanne, Thank you for taking the time to share your positive experience at Pullman Tokyo Tamachi. We're delighted to hear that you found our location convenient, with easy access to JR Tamachi station and nearby amenities. Your kind words about our housekeeping team are especially heartwarming. We're proud of our team's dedication to providing excellent service and creating a welcoming atmosphere. We're thrilled that their thoughtful gestures, like organizing your toys, added a special touch to your stay. We hope to have the opportunity to welcome you back in the future and continue providing you with memorable experiences. Sincerely, Pullman Tokyo Tamachi Guest Experience

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.