Pullman Tokyo Tamachi Hotel 5 stars

I am deeply impressed with everything there, especially the performance of Mr. Jakapun Somrit, Front Office Manager, who is very helpful and cares for every detail.

As an Accor Platinum the small things mean so much and are sometimes the most important part of the stay. The staff at this hotel are so good at their jobs. Attentive , observant, caring and professional. The hotel is not overly big either so you have a more intimate atmosphere. Great location and property. Best Accor group property in Tokyo.

The amount of attention paid by the employees of the hotel was superb and on par with hotels like Ritz, Fairmont or Mandarin.

When I arrived at the hotel after my long work, I missed the dinner and was very tired. But almost all the restaurants around there were already closed because of the state emergency restriction. I asked the hotel front where I could get some meal, they searched and suggest a supermarket first and then answered in unforeseen way. They served a small dinner table with some beautiful bar food and beer to my room. What a nice surprise. I was healed and filled. Not only that they are always attentive to my needs and provided me a thoughtful service. I really felt refreshed. That's the Accor style I know. I'm really happy to have your style in also Japan anyway. Please give my gig thanks to Ayumi and Jakapun at Pullman Tokyo, I will come back soon.

I felt the bed mattress was so comfortable that I could sleep for hours. I liked the Bose speaker very much. Pajama was OK but I would have liked bathrobe.

Well hospitality and location. Only negative feedback is poor selection of room amenities specially tea brand. That is really major brand, if stay at upgraded room, I suppose need more concern of more another brand. And the bathroom area, it was good select of amenities however when it uses inside of bathroom, big three dispensers occupied lack, so that small bath amenities are not able to put in there. That was unuseful. Over all of stay was ok, bed was really comfortable. Thank you.

glad to receive various free services for a gold member.

Very pleasant experience staying. We liked the design. The ping -pong table at the lobby. Well-located.

It was my first stay at Pullman Tamachi and I enjoyed very much even there were some changes in operation hours for the restaurant/IRD and restriction on alcohol availability due to the state of emergency. Very satisfied with over all experience from arrival until departure. Thank you to the receptionist who was efficiently accommodated me an early check-in, IRD staff who delivered the order to my room and wished me a pleasant meal, the receptionist who walked me all the way to the tax after check-out, they were all very friendly and helpful. I would like to come back and stay again when all the restrictions are lifted and able to enjoy full facility.

Due to Covid restrictions several aspects of the hotel were unfortunately closed or restricted, so I was unable to enjoy all of the amenities. That being said, the staff working were fantastic, and a pleasure to speak with. I highly recommend others to come and check out this hotel and I'm looking forward to going again post Covid to have the full experience.

There were multiple times where we felt as if we were being heard by mic, when we had asked for fork and had waited ten minutes but came a second later when we talked within ourselves that “the waitress might of had forgotten” or when we asked for tea and coffee and had waited for ten minutes or so and then were served just a minute later when we had a conversation that “the waitress might of had forgotten”. Similar cases at the lounge where there is no way to hear our conversation due to the distance from ourselves and the hotel staff, the reaction time of the staffs are super fast. Either there’s mic or the quality service by the staffs are unbelievably high. Maybe just a coincidence but if this was simply “kizukai” there is no better hotel than Pullman.

I used this hotel for my business trip and I had a very comfortable time there. Club lounge is very nice and enough quiet for me to focus on my work. I would like to thank very friendly staffs who make my stay even more pleasant.

Super friendly and competent staff, great location close to Yamanote line, Ginza and Haneda connection. Table Tennis option in the lobby and happy staff to play with. Great supermarket across the hotel.

Great hotel, the team were proffessional and very helpful. Hotel is in a great location for train transport but easy walking to major attractions as well. The rooms were modern and clean. Had a fantastic degustation dinner at the main restaurant. Gym was a bit limited and no pool facility.

Despite being right next to the station, it was so quiet and the bed so big and comfortable that we had to use the alarm clock to make sure we woke up on time. Great supermarket and restaurants next door and the only hotel in the world (surely) with a table tennis table in the foyer!!