Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 2,767 reviews

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Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,767 reviews

Customer review rating 3.0/5

Jiri S. Couples - Confirmed reviews ALL

Personal was helpful.Hotel needs renovation

Customer review rating 4.0/5

Ishita A. Families - Confirmed reviews ALL

The stay was great and most tourist attractions are 20-25 mins away. However, the room service was quite slow

Customer review rating 4.0/5

Dominik G. Couples - Confirmed reviews ALL

Good location and comfort, but air condition in the room is not working good enough for the hot of Bangkok

Dear Mr. Dominik G., Thank you for sharing your feedback. We are glad to hear that you enjoyed our location and the comfort of your stay. We sincerely apologize for the inconvenience caused by the air conditioning in your room and for any aspects of the breakfast selection that did not fully meet your expectations. Please rest assured that we have already passed your concerns to our Chief Engineer and our F&B team to ensure improvements are made for a more comfortable and enjoyable experience in the future. We truly appreciate you choosing to stay with us and for taking the time to share your experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Jaturong B. Solo - Confirmed reviews ALL

Always feel at home. I receive a very warm welcome from Guest Relations Team. Hope to go back soon! Thanks K Glinda K Nanny K Priyao K Pang K Pat K Ying K Saifa K Biw

Dear Mr. Jaturong B., Thank you so much for your wonderful feedback. We are delighted to hear that you always feel at home with us and enjoy the warm welcome from our Guest Relations Team. Your kind mention of Glinda, Nanny, Priyao, Pang, Ying, Saifa, Biw, and myself will surely bring smiles to the team. We look forward to welcoming you back soon for another comfortable and enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.0/5

Sophie Q. C. Couples - Confirmed reviews ALL

This hotel was a mixed bag for us. We were warmly welcomed on arrival and informed of an all day power outage on our second day - not an issue as we were able to plan ahead to be out all day. We were not however informed of a further power outage the following day that fell at the time we returned to the hotel to prepare for dinner. No lighting was available in the bathroom. This impacted the lifts and caused chaos the following morning. Only one lift was working and every lift was continually full as we tried to leave from the ninth floor with our luggage. It took almost half an hour to get downstairs. The hotel is not in the best location and whilst it is easy to access transport to the city, take a taxi at your peril as the traffic is mayhem! We resorted to the subway once we felt brave enough to, which was a short walk away. Sadly the corridor of our room also smelt strongly of cannabis. Whilst hardly the fault of the hotel, it was unpleasant to return to every day. The staff however were always friendly and welcoming each time we arrived and departed the hotel and I cannot fault their kind demeanour, save for the lady when we checked out who appeared completely non-plussed when we told her of the problems. Comfortable bed and spacious room was a plus but don’t expect a relaxing afternoon by the pool as there is significant construction work going on next door.

Other web-users rate our hotel

  • 1,206 reviews 7.4/10 Location
  • 2,127 reviews 7.2/10 Room
  • 2,686 reviews 8.5/10 Service
  • 33 reviews 8.1/10 WiFi
  • 865 reviews 6.8/10 Cleanliness
  • 838 reviews 7.9/10 Breakfast
  • 5 reviews 10/10 Sustainability

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