Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 3,153 reviews

Best price
guarantee
Grand Mercure Bangkok Atrium - Image 1
Grand Mercure Bangkok Atrium - Image 2
Grand Mercure Bangkok Atrium - Image 3
Grand Mercure Bangkok Atrium - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • 7 minutes, walk to MRT Phetchaburi & Airport Rail Link Makkasan

  • Just 10 minutes from Sukhumvit, Rama 9 & Platinum Shopping Mall

  • Book Executive Rooms & Suites for exclusive lounge access

  • Experience authentic teppanyaki & sushi at Benihana

  • Outdoor swimming pool & fitness centre with steam and sauna facilities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Twin Beds

Photo out of - Superior Room with 2 Twin Beds

Enjoy a comfortable stay with two twin beds and free Wi-Fi, and receive 15% discount on food and soft beverage. The room features an integrated bathtub and shower, a safe, mini-fridge, tea and coffee amenities, and a 40" LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
  • Accessible room
See availabilities

Stay in a high-floor room with a king bed and free Wi-Fi, and receive 15% discount on food and soft beverage. The room features a work desk, separate bathtub and shower, a safe, a mini-fridge, tea and coffee amenities, and a 40" LED TV.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy a stay in a Deluxe Room with a king bed and free Wi-Fi, and receive 15% discount on food and soft beverage. The room features a rain shower, a safe, a mini-fridge, tea and coffee amenities, and a 40" LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy a stay in a Deluxe Room with two twin beds and free Wi-Fi, and receive 15% discount on food and soft beverage. The room features a rain shower, a safe, a mini-fridge, tea and coffee amenities, and a 40" LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy the comfort of a Corner Room with a king bed and free Wi-Fi, and receive 15% discount on food and soft beverage. The room features a separate bathtub and shower, a safe, a mini-fridge, tea and coffee amenities, and a 40" LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in a high-floor Executive Room with a king bed and lounge access, including cocktail hours, all-day refreshments and three laundry items. Enjoy 15% discount on food and soft beverage, free Wi-Fi, a mini-fridge, tea and coffee amenities, and LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in an Executive Room with two twin beds on a high floor and lounge access with cocktail hours and all-day refreshments. Enjoy 3 laundry items, 15% discount on food and soft beverage, free Wi-Fi, a mini-fridge, tea and coffee amenities, and an LED TV.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with 1 King Bed, Executive Lounge Access

Photo out of - Executive Suite with 1 King Bed, Executive Lounge Access

Stay in a high-floor suite with lounge access, including cocktail hours and all-day refreshments. Enjoy 3 laundry items, 15% discount on food and soft beverage, a living area, bathtub and shower, free Wi-Fi, mini-fridge, coffee machine, and a 65" LED TV.

  • Views:

    City View

Max. number of persons
4
Area
From 84 m² / 904 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Grand Executive Suite with 1 King Bed, Executive Lounge Access

Photo out of - Grand Executive Suite with 1 King Bed, Executive Lounge Access

Stay in a high-floor suite with lounge access, including cocktail hours and all-day refreshments. Enjoy 3 laundry items, 15% discount on food and soft beverage, a spacious living area, bathtub and shower, free Wi-Fi, mini-fridge, coffee machine, & LED TV.

  • Views:

    City View

Max. number of persons
4
Area
From 129 m² / 1388 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 64'/163 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.7475, 100.57027

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • 568 rooms
  • 8 rooms for people with reduced mobility
  • 78 connecting rooms
  • 506 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Thai

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Limousine

  • Limousine Additional charge

Pets

Pets not allowed

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

15 Meeting rooms

Well-being

Outdoor unheated pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 318 parking spaces
  • Parking opened 24/7

Accessibility

  • Elevators

PUBLIC

Photo out of - PUBLIC

Experience the best of international food at Public all-day dining with specialty Indian curries to super tasty thalis and tandoori delights. Choose from our selection of Western and Asian cuisine at our variety of cooking stations.

Cooking style
International
Capacity
224
Accessibility
Accessible service
10310 Bangkok, Thailand
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Experience the best of international food at Public all-day dining with specialty Indian curries to super tasty thalis and tandoori delights. Choose from our selection of Western and Asian cuisine at our variety of cooking stations.

In Room Dining

THE LOBBY BAR

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

The Lobby Bar is Bangkok's chic new coffee and dining spot, serving brunch, burgers, premium coffee, and refreshing drinks in a stylish urban setting.

Relax and rejuvenate with our signature treatments at ANYA SPA, conveniently located on the 4th floor. Experience the ultimate balance of body and mind through our carefully curated therapies to enhance your emotional, physical, and spiritual well-being.

Celebrate your special day in timeless elegance with exquisite venues, soaring ceilings, sparkling chandeliers, immersive LED displays and bespoke service, where every detail is thoughtfully crafted to make your wedding truly unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,153 reviews

Customer review rating 4.5/5

Hung T. E. C. Business - Confirmed reviews ALL

Dear Mr. C., Thank you very much for your kind words and for taking the time to share your experience with us. We are especially grateful to know that our team could be there to assist and support you during the flooding. Your appreciation means a great deal to the entire team and is a wonderful encouragement for us to continue caring for our guests with genuine attention. We look forward to welcoming you back to Grand Mercure Bangkok Atrium and creating another enjoyable stay for you. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Chye L. C. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Thirachaiwat P. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Abhimanyu B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Xiangyu G. Families - Confirmed reviews ALL

Dear Mr. C., Thank you very much for your kind words and for taking the time to share your experience with us. We are especially grateful to know that our team could be there to assist and support you during the flooding. Your appreciation means a great deal to the entire team and is a wonderful encouragement for us to continue caring for our guests with genuine attention. We look forward to welcoming you back to Grand Mercure Bangkok Atrium and creating another enjoyable stay for you. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Chye L. C. Couples - Confirmed reviews ALL

We had 3 lovely nights stay, room was clean, lovely staff to help and assist in anyway. From check in to check out it was a memorable stay.

Customer review rating 3.5/5

Thirachaiwat P. Solo - Confirmed reviews ALL

During my stay, all staff were very friendly and helpful. The hotel located a bit far from MRT. The room was clean and spacious, but the bed was too soft for me that I sank into it too much and get back pain.

Customer review rating 5.0/5

Abhimanyu B. Business - Confirmed reviews ALL

Loving staying here as usual

Customer review rating 5.0/5

Xiangyu G. Families - Confirmed reviews ALL

The booking and check-in is quite smooth. The stuff here is very friendly as a platinum number they wrote a welcome card in my room. The view in their executive lounge is perfect and stuff here offers cocktail in happy hours, the breakfast is delicious.

Customer review rating 4.5/5

Georgy I. P. Business - Confirmed reviews ALL

Excellent location. Great service. Neat. Affordable.

Dear Mr. Georgy I. P. Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you enjoyed your stay and appreciated the service and overall value we strive to provide. Your kind feedback is greatly appreciated and means a lot to our team. We look forward to welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Timothy M. J. Families - Confirmed reviews ALL

Nice stay from us, we came from the Philippines… the hotel itself was stupendous, but unfortunately we were there during the Bangkok floods unfortunately and uhh it wasn’t fun for a few days. But the service was great, no issues there, food at the restaurant and room service was always top notch….. yeah I would come Back

Dear Mr. Timothy Thank you once again for your warm feedback. We are especially pleased to hear that you would return, and we look forward to welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warmest Regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.0/5

Ajesh K. Couples - Confirmed reviews ALL

Everything was good but facility of microwave should be added as people can warm their food ,

Dear Mr. K., Thank you for sharing your feedback and for your kind comments about our location and overall experience. We’re pleased to know that you enjoyed your stay with us. We truly value your suggestion regarding the availability of a microwave. As this facility is more commonly available in serviced-apartment-style hotels, guests who require this facility may find that type of accommodation more suitable for their needs. Nevertheless, we appreciate your suggestion and will share it with the relevant team for consideration. Thank you again for your valuable feedback and for choosing Grand Mercure Bangkok Atrium. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Qiang G. Solo - Confirmed reviews ALL

They provide shuttle bus to MRT, super helpful when it it’s raining.

Dear Mr. G., Thank you very much for your kind compliment. We’re truly delighted to know that our shuttle service was helpful and made your stay more convenient. Your thoughtful words mean a great deal to us, and we’re very grateful that you took the time to share your experience. It is always our pleasure to assist and make our guests’ stays as comfortable and enjoyable as possible. Thank you once again for your kind support. We look forward to welcoming you back to Grand Mercure Bangkok Atrium. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.5/5

Donphiphop W. Couples - Confirmed reviews ALL

Almost good especially service, room size, location, foods, beverages in lounge and breakfast zone. Recommend if you finding hotel in BKK.

Dear Mr. W., Thank you very much for your kind feedback and for recommending Grand Mercure Bangkok Atrium. We’re delighted to know that you enjoyed our service, spacious rooms, convenient location, breakfast, and the food and beverages in our lounge. Your kind words about our team are especially appreciated and will be shared with our colleagues as a wonderful encouragement. Thank you again for choosing to stay with us and for your thoughtful recommendation. We truly appreciate your support and look forward to welcoming you back to Grand Mercure Bangkok Atrium. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.0/5

Chok J. L. Solo - Confirmed reviews ALL

Great experience overall, but room feels and smells old. Maybe time to renovate. Services and food are great! Youtube is not available at TV, I can connect my youtube to TV when using other Grand Mercure Hotels (example Grand Mercure Bukit Bintang KL Malaysia)

Dear Mr. L., Thank you very much for sharing your detailed feedback. We’re pleased to know that you had an overall great experience and especially enjoyed our service and food. We’re sorry to hear about the humidity in the bathroom, the condition of the room, and particularly that the cleanliness did not fully meet your expectations. Cleanliness is a very important part of our guest experience, and we truly value your feedback. Your comments will be shared with our Housekeeping team for their immediate attention and ongoing improvement. We also appreciate your feedback regarding the TV and will take this into consideration as we continue to improve our guest experience. Thank you again for your kind recognition of our service and food. We look forward to welcoming you back to Grand Mercure Bangkok Atrium. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Jeroen K. Friends - Confirmed reviews ALL

Upon check-in until check out ... every member of staff was very helpful and friendly.

Dear Mr. K., Thank you so much for your wonderful feedback. It truly means a lot to hear that you felt well looked after by our team throughout your stay, from the moment you checked in until your departure. Your kind words about our staff are especially appreciated. We believe genuine hospitality comes from being attentive, helpful, and making our guests feel welcome, and it is wonderful to know that our team made such a positive impression on you. Thank you for taking the time to share your experience and for choosing Grand Mercure Bangkok Atrium. We will certainly share your lovely comments with the team. It would be a pleasure to welcome you back again on your next visit to Bangkok. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 1.0/5

Stewart M. Couples - Confirmed reviews ALL

Price for room was ok, however, very very loud and could hear people chatting in hallways and adjacent rooms as they were only separated by a standard door that was not sound tight. Had to call reception and advise they were too loud. During the storm on 26SEP there was no assistance or care from any of the staff at reception. I would think from a 5 star hotel, there would be some duty of care for all guests, but when I asked the man at reception about how we are going to get out of the area he replied with “you can try a grab, they may or may not help you”. Seemed like he didn’t care and dozens of people were waiting in the foyer area with no communications. For example, I checked into the Dusit Thani after this hotel and they had hand signed letters advising us of the conditions in the surrounding areas and suggestions on keeping guests safe. Umbrellas were provided to all patrons and updates given to all guests with the utmost care. You could learn a lot from them.

Dear Mr. Stewart M. Thank you for taking the time to share your detailed feedback. We’re sorry that your stay did not fully meet your expectations, particularly regarding the noise from the hallways and adjoining rooms. We also take your comments about cleanliness seriously. We’re sorry to hear that the dirty windows and outdoor area affected your impression of the room. We truly value your feedback and will share this with our Housekeeping team for further attention. We also appreciate your comments regarding the breakfast selection and your experience during the storm and flooding. Clear communication and attentive support are important to us, and your comments will be shared with the relevant teams for further improvement. Thank you again for your honest feedback and for bringing these matters to our attention. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 1.5/5

Wayne M. Business - Confirmed reviews ALL

Service was very good during my stay but I have a request for an expensive item I left in my room

Dear Mr. M., Thank you for sharing your feedback. We are pleased to hear that you found the service very good during your stay. We sincerely apologize for the delay in responding to your emails regarding the item you left in your room. Please be assured that we keep all belongings left behind by our guests safe and secure. Our Duty Manager has already contacted you and provided reference number 110762 for the collection of your belongings. We regret the delay in communication and any inconvenience this may have caused. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.5/5

Carisse C. Friends - Confirmed reviews ALL

Nice size room, the staff are all wonderful. The only complaint I have is that I am being charged if i ask for another bucket of ice. As the hotel is only giving 1 bucket of ice per day.

Dear Ms. C., Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your stay and found our team welcoming and attentive. We also sincerely appreciate your feedback regarding the ice service. Your comment is valuable to us, and we will certainly take it into consideration as we continue to enhance the convenience and comfort of our guests. Thank you once again for your kind support and valued feedback. We hope to have the pleasure of welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Duangmanee W. Business - Confirmed reviews ALL

Good service

Dear Ms. W., Thank you very much for your kind feedback. We are delighted to know that you had a comfortable stay and were pleased with the service provided by our team. Your positive comments are truly appreciated and are a wonderful encouragement to our colleagues to continue delivering warm and attentive hospitality. Thank you once again for your kind support. We hope to have the pleasure of welcoming you again in the future. Best regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.5/5

Gaurav W. Solo - Confirmed reviews ALL

The service was good but your hotel need complete renovation

Dear Mr. W., Thank you for sharing your feedback with us. We are pleased to know that you were satisfied with the service provided by our team. We also appreciate your comments regarding the condition of the hotel. Your feedback is important to us, and we are continuing to review and plan improvements to enhance the overall comfort and experience of our guests. Thank you once again for your valued feedback. We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.0/5

Tina C. Couples - Confirmed reviews ALL

Staff were very friendly. Rooms are a bit dated especially the bathrooms eg. Shower door a battle to close. We ran out of toilet paper every day. The rolls were small and they did not provide an extra one. This is an easy one to fix.

Dear Ms. C., Thank you for sharing your feedback with us. We are pleased to know that our team made a positive impression during your stay. We sincerely appreciate your comments regarding the condition of the bathroom, particularly the shower door. We truly value this feedback as we continue to review and plan improvements to enhance the comfort and convenience of our guests. Regarding the toilet paper, additional supplies and other in-room amenities can be requested from our team at any time. We regret that this was not made clear during your stay. Thank you once again for your valued feedback. We hope to have the pleasure of welcoming you back in the future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Amit S. Friends - Confirmed reviews ALL

Good hotel , staff and delicious food

Dear Mr. S., Thank you very much for your kind feedback. We are delighted to know that you had a pleasant experience at Grand Mercure Bangkok Atrium and enjoyed our hotel, the hospitality of our team, and the delicious food. Your appreciation means a great deal to us and is a wonderful encouragement for our team to continue providing warm service and enjoyable experiences to our guests. Thank you once again for your valued support. We look forward to welcoming you back for another pleasant stay with us. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Customer review rating 4.5/5

Frank G. Business - Confirmed reviews ALL

Good location, great service and variety

Dear Mr. G., Thank you very much for sharing your positive feedback with us. We are delighted to know that you had a great experience at Grand Mercure Bangkok Atrium and appreciated our convenient location, attentive service, and variety of offerings. Your kind comments are truly encouraging and mean a great deal to our team. We are pleased that these aspects contributed to making your stay enjoyable and appreciate you taking the time to recognize our efforts. Thank you once again for your valued feedback. We look forward to welcoming you back and creating another enjoyable experience for you. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Other web-users rate our hotel

  • 1,441 reviews 7.5/10 Location
  • 2,561 reviews 7.4/10 Room
  • 3,659 reviews 8.7/10 Service
  • 37 reviews 8.1/10 WiFi
  • 1,038 reviews 7.2/10 Cleanliness
  • 1,007 reviews 8/10 Breakfast
  • 322 reviews 5.1/10 Pool
  • 169 reviews 9.2/10 Bar

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Bangkok Hotels