Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,513 reviews

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18 Sukhumvit Soi 11, Nana, Khlongtoey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Telephone
Fax +66 2 120 8889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,513 reviews

Customer review rating 4.5/5

John A. C. Families - Confirmed reviews ALL

A three night stay was perfect at the Mercure - great, clean hotel, spacious rooms, lovely pool and facilities and good choice and quality of breakfast. The staff could not have been more helpful. Not the first time I have stayed here and probably not the last! Highly recommended.

Customer review rating 4.0/5

Yew C. M. Friends - Confirmed reviews ALL

You need a place in the centre of universe! He-man would be pleased to stay here!

Dear Valued Guest, Thank you very much for your fun and kind feedback. We are delighted to hear that you enjoyed our central location—it truly is right in the heart of everything! Your comment certainly brought a smile to our team, and we are glad our hotel lived up to “hero-level” expectations. We look forward to welcoming you back again for another great stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Venkatesh S. C. Friends - Confirmed reviews ALL

I am a old member of accor group and again renued membership and wanted to try Mercure. I was welcomed by Ms. Kate at reception extremely well upgraded to spacious room, made me feel very comfortable. I was indeed great experience.

Dear Valued Guest, Thank you very much for your detailed feedback and for your continued loyalty as an ALL Member. We are truly delighted to hear that you had a great experience with us and that Ms. Kate made you feel warmly welcomed and comfortable. Your kind recognition of her service will certainly be shared and appreciated. At the same time, we sincerely appreciate your constructive comments regarding the room condition, lighting, and overall ambiance. Your feedback has been shared with our team for review as we continuously work to enhance both our facilities and guest experience. Thank you once again for your valuable insights and kind wishes toward our team. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 3.0/5

Justin J. H. Solo - Confirmed reviews ALL

While the rooms are well appointed, there are a few practical drawbacks worth noting. The shower cubicle is particularly tight, and with the door opening inward only, it can be quite awkward, especially for anyone above average build. Lounge access was also a little underwhelming. Breakfast is not served in the lounge, but instead in the main restaurant, which takes away from the exclusivity you might expect. The lounge itself is open for reasonable hours, however the offering is quite limited and feels more like light rations than a proper all day service. It’s also worth noting this is very much a family oriented hotel, so expect a lively atmosphere with plenty of children around, including the usual noise that comes with that.

Dear Valued Guest, Thank you very much for your detailed and constructive feedback. We are pleased to hear that you appreciated the service provided by our Heartists and their dedication, especially during the busy Songkran period. Your kind recognition of our lounge attendant is truly appreciated and will be shared with the team. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Your comments regarding the shower design, lounge experience, and overall facilities are well noted. We understand your perspective on the Executive Lounge offerings and the breakfast arrangement, and your feedback has been shared with the relevant teams for careful review and improvement. We also appreciate your observation regarding the family-friendly atmosphere, which can indeed be lively at times. Thank you once again for your valuable insights. We truly appreciate your balanced feedback and hope to have the opportunity to welcome you back for an improved and more refined experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 2.5/5

Gilad I. Families - Confirmed reviews ALL

The hotel is in need of renovation and maintenance. The water temperature was inconsistent and the team was unable to fix it. On the bright side, the team was kind, especially Kitt and Top who were amazingly dedicated, friendly and brightened our days.

Dear Valued Guest, Thank you very much for taking the time to share your feedback. While we are truly grateful for your kind recognition of our Heartists, especially Khun Kitt and Khun Top, we sincerely regret that your stay was impacted by maintenance concerns. Please accept our apologies for the inconvenience caused by the inconsistent water temperature and for not being able to resolve it promptly during your stay. Your feedback has been shared with our Engineering team for immediate attention, and we are continuously reviewing areas for improvement to enhance our facilities and guest experience. We truly appreciate your understanding and your kind words about our team. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Other web-users rate our hotel

  • 1,435 reviews 9.4/10 Location
  • 1,440 reviews 8.6/10 Room
  • 1,758 reviews 9.1/10 Service
  • 17 reviews 8.9/10 WiFi
  • 811 reviews 8.3/10 Comfort
  • 598 reviews 8.7/10 Cleanliness
  • 520 reviews 8.7/10 Breakfast
  • 234 reviews 9.3/10 Pool

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