Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,494 reviews

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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,494 reviews

TripAdvisor Rating  4.6/5  1,905 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Aagya P. Business - Confirmed reviews ALL

Clean room, nice hospitality and healthy breakfast

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms clean, enjoyed our hospitality, and appreciated the healthy breakfast offerings. Your feedback is invaluable to us. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Samuel K. V. Couples - Confirmed reviews ALL

Always happy and pleasant to stay at the Mercure not disappointed yet again. Courteous, very friendly, helpful and polite staff made us feel at ease and homely! Facilities are good and location is outstanding but he key is safety which is what the Mercure staff ensure that this happens even the free Toot Toot ride to the shopping mall at Terminal 21.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to learn that you found our location advantageous and our facilities satisfactory. It is gratifying to hear that our team made you feel comfortable and at home. Your appreciation of our safety measures and complimentary shuttle service to Terminal 21 is greatly valued. We look forward to welcoming you back for another pleasant experience in the future. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 0.5/5

Michael S. Solo - Confirmed reviews ALL

nothing as ACC0R stands for . sad

Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations or the standards associated with Accor. Your comment is taken seriously, and we regret that your stay left you feeling disappointed. Please accept our sincere apologies, and rest assured that we will review this internally to better understand where we fell short and how we can improve. We appreciate your honesty and hope to have the opportunity to restore your confidence in our hotel in the future. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Chirag D. Families - Confirmed reviews ALL

Room space is good and design well thought of. Breakfast options can be better but location, vibe and hospitality covers for it.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, room design, and the hospitality of our staff. We appreciate your suggestion regarding breakfast options and will consider it for future improvements. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Great family rooms with nice layout

TripAdvisor rating 5.0/5

ChiragDua TripAdvisor review

Space was ample, comfortable and perfect layout for a family. Would recommend this category of room to any family with kids.

Dear Valued Guest, Thank you for your positive feedback regarding our family rooms. We are delighted to hear that you found the layout comfortable and suitable for your family. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards, Apiradee Choojiew, Front Office & Quality Manager

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Other web-users rate our hotel

  • 1,419 reviews 9.3/10 Location
  • 1,452 reviews 8.6/10 Room
  • 1,650 reviews 9.3/10 Service
  • 15 reviews 8.1/10 WiFi
  • 576 reviews 8.5/10 Cleanliness
  • 544 reviews 8.7/10 Breakfast
  • 229 reviews 9.4/10 Pool

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