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Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating 4.4/5 2,321 reviews
Mercure Bangkok Sukhumvit 11
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Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110
bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Our accommodations

Deluxe King Bed

  • Max. number of persons: 4
  • Area: From 34m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 34m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Deluxe with Bathtub King Bed

  • Max. number of persons: 4
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Multimedia hub
  • TV room service ordering(...)

Deluxe with Bathtub Twin Beds

  • Max. number of persons: 4
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub
  • TV room service ordering

Family Room

  • Max. number of persons: 4
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks(...)

Privilege King Bed Room

  • Max. number of persons: 4
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Privilege Twin Beds Room

  • Max. number of persons: 4
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Suite King Bed

  • Max. number of persons: 4
  • Area: From 87m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

Alex Brasserie

Type of cuisine: French

Alex Brasserie brings together the best components of a restaurant, bar and a lounge serving vibrant French cuisine and creative fusions. Open daily from 6am to midnight.

El Gaucho Argentinian Steakhouse

Type of cuisine: Other cooking style

Stylish, modern Argentinean steakhouse offering the best meats cooked to your specification and instructions on the grill. The restaurant features a stunning wine cellar, spectacular bar and terrace area.

POOL BAR

Photo non contractuelle / Strictly non binding

The Pool Bar offers a selection of alcoholic and non alcoholic drinks and light snacks. Open daily from 6am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,321 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,261 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfy stay

Customer review rating 4.4/5

Putt_teau Solo - 21/03/2020 Confirmed reviews ALL

Over all good welcome and room very comfy but wifi cannt used even call to reception but cannot fix Room service quite expensive one coke -one glass

Good stay

Customer review rating 4.4/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

your service was great, stuff is friendly. It would be perfect if I can open the window. But I know you have to consider the safe factor. Overall, it was pretty good.

Well located and value for money

Customer review rating 4.4/5

Domenic B. Solo - 17/03/2020 Confirmed reviews ALL

I was really happy with the hotel. Have no complaints. All the staff were great. Your hotel is very good value for money.

Dear Mr. Domenic B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Pleasant stay, but poor food experience

Customer review rating 4.4/5

Jose M. Business - 09/03/2020 Confirmed reviews ALL

Pleasant stay shadowed by the poor food experience. The breakfast pastry offering in the lounge (16th floor) did not seem fresh in any of the days... Worst was the experience with the partner restaurant Alex, which now I strongly advise anyone to stay far away from it. Having requested the ribs, I found it very strange to be served in a matter of brief minutes, just to quickly notice that the food had been heated (probably from lunch or previous day)... Despite mentioning it to the staff, which in turn said that she mentioned it to the chef, no feedback was received. Bill paid in full, with the promise to never return!

Dear Mr. Jose Manuel De Campos M., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, we have brought your comments to the team at Alex Brasserie to look into the food quality issue in order to improve our guest service satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good stay

Customer review rating 4.4/5

Charlotte C. Friends - 02/03/2020 Confirmed reviews ALL

sleep well The room is big very comfortable

Dear Yidan c., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great Location

Customer review rating 4.4/5

Noel Couples - 21/02/2020 Confirmed reviews ALL

Always nice to stay in this hotel, very friendly staff

Dear Mr. Noel S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Very good Mercure

Customer review rating 4.4/5

Kevin D. V. Solo - 17/02/2020 Confirmed reviews ALL

This is one of the best Mercures I've ever stayed at. Refurbished rooms, nice swimming pool area, very friendly staff in the club lounge.

Dear Mr. Kevin De V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the ALL credit point, I hope it has already been credited to your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great location and great service

Customer review rating 4.4/5

Rasul Solo - 16/02/2020 Confirmed reviews ALL

Hotel with great location near Nana BTS. There are a lot of dining options around hotel as well as 2 restaurants Alex and El Gaucho incorporated in the hotel's building. All services provided in hotel are very good. Rooms are clean, comfortable and quiet. Hotel provided me with all benefits of Gold All program membership level.

Dear Mr. Rasul F., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good location, clean and nice hotel

Customer review rating 4.4/5

Staying W. F. Families - 16/02/2020 Confirmed reviews ALL

We have no stayed 3 times in this Mercury and we really liked it! Nice location in Nana, lots of restaurants etc nearby. Tuktuk ride to Nana station even it is not far away. Room are clean and nice, comfortable beds. Wish there was balconys in room though. Pool is big enough with pool bar and really nice staff. Breakfast was ok, but got boring after eating many days so i would definitely improve that. All in all, i recommend this hotel highly!

Dear Micaela Isabel linnea S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good position, Close to sky rail

Customer review rating 4.4/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Friendly and helpful staff,and housekeeping was great.

Dear Mr. Greg C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Goo Staff but old Hotel

Customer review rating 4.4/5

Yesmalta Solo - 16/02/2020 Confirmed reviews ALL

I think the hotel it's too expensive for the amount of money they ask. Exammple... I use to book the Suite. Last time to switch on the bathroom light have to go in a switch situated in the living. Most of the Pack doesn't work good, everytime you have to take of the card from the electric and restart. The staff try to do their best but I think it's expensive but no quality

Dear Mr. Fabio C., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Enjoyed my stay

Customer review rating 4.4/5

Isabel Friends - 15/02/2020 Confirmed reviews ALL

Stay was really comfortable. Was upgraded and really appreciate the gesture. Room service order was sent wrongly but was quickly changed. Thanks for the enjoyable stay.

Dear Isabel T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Keeping up the Standard

Customer review rating 4.4/5

Richard Solo - 14/02/2020 Confirmed reviews ALL

Having stayed with you many times, I was not disappointed. The hotel was clean, staff were very professional, my only criticism and it was one mentioned previously, the breakfast has not improved. The bacon is always overcooked, the pork ham has been changed to a disgusting cheapest option. PLEASE SORT IT OUT.

Dear Mr. Richard J., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Was in a great location

Customer review rating 4.4/5

Anonymous Families - 14/02/2020 Confirmed reviews ALL

Everyone was very nice and helpful

Dear Carol M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Perfect hotel in the city center

Customer review rating 4.4/5

Anastasia P. Couples - 14/02/2020 Confirmed reviews ALL

We were there for two nights, we’ve got upgraded to a better room type. The staff were very friendly and well educated. Can’t wait to be there again!

Dear Khun Wuttipong U., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

The Hotel Cares

TripAdvisor rating 4.5/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Great Staff, Perfect Stay in Very Convenient Location

Customer review rating 4.4/5

Yannick Solo - 10/02/2020 Confirmed reviews ALL

Great Staff, Perfect Stay in a Very Convenient Location in Sukhumvit ! The Gym is not too big but nice enough for a little Sweat ! The staff have been providing me a Outstanding Service. And even arranged in my room an Ice Bath with 60 Kg's of IceCubes which was really nice ! The pool is nice too if you want to get a suntan ! Will definitely stay if I am looking for a convenient place to stay with a very reasonable price. Thanks Mercure Team.

Dear Mr. Yannick U., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

On a Business Trip

Customer review rating 4.4/5

Michel O. Business - 07/02/2020 Confirmed reviews ALL

The hotel is well located. There is a pool and a great lounge on the top floor. It's very convenient if you need to work and relax. I mainly congratulate Ms. Taii and Paula, who are very profesionnal with a lot of courtesy. I will come back for sure

Dear Mr. Michel O., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also thank you for letting us know how impressed you were with us as well as the hospitable service of our Heartists Taii and Paula. I will make sure they receive this praise as it is the best reward for them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Well located

Customer review rating 4.4/5

B. Families - 05/02/2020 Confirmed reviews ALL

Very friendly staff, excellent breakfast

Dear Mr. Algidas B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Excellent hotel

Customer review rating 4.4/5

Scottt Couples - 02/02/2020 Confirmed reviews ALL

Beautiful rooms, friendly helpful staff Convenient for BTW train system Nice pool area Perfect !!

Dear Mr. Scott T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager
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