Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,497 reviews

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Mercure Bangkok Sukhumvit 11 - Image 1
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18 Sukhumvit Soi 11, Nana, Khlongtoey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Telephone
Fax +66 2 120 8889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,497 reviews

TripAdvisor Rating  4.6/5  1,904 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Nayana R. P. Families - Confirmed reviews ALL

Staff was very good and accomodating especially concierge, every single member of concierge was extremely helpful and made it so much easier to go places. I actually walked out of my initial booking with another hotel which was advertised as great but was terrible, mercure was an upgrade to that. I only had a couple of days to spend but do suggest the rooms get aired out more often as the musty smell is terrible. The beds need a definite moving and cleaning underneath and around as well. I give 10 to the hospitality and staff, its just the actual rooms that get the 7.

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Bangkok Sukhumvit 11. We are pleased to hear that our staff, particularly the concierge team, contributed positively to your stay and provided you with the assistance you needed. However, I regret to learn about the concerns you encountered with the room conditions. We take cleanliness very seriously, and the issues you mentioned regarding the musty smell and the need for thorough cleaning are duly noted. Your feedback is invaluable in helping us improve our services. While we strive to maintain a high standard in our accommodations, we will review our cleaning protocols to ensure that all aspects of our rooms meet our guests' expectations. Thank you once again for your thoughtful comments. We hope to welcome you back in the future for an even more enjoyable stay. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 3.5/5

Wojciech M. K. Business - Confirmed reviews ALL

The best part of my stay was the early check-in. I really appreciated being able to check in at 10:00 thanks to my Platinum status. The room was clean, spacious, and I received a +1 category upgrade. However, there was no welcome amenity in the room, and none was delivered later. Although there are two restaurants right in front of the hotel, the welcome drink cannot be used in either of them. After the Executive Lounge closed at 21:00, my only option for the welcome drink was a very limited selection (beer or soft drinks) to pick up at reception. This felt far below the usual Mercure standard — more comparable to Ibis or Ibis Budget. Breakfast was average and nothing special. On a positive note, they offer Eggs Benedict, which I always appreciate, although mine were overcooked — still acceptable, as these things can happen.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the early check-in and enjoyed the cleanliness and spaciousness of your room, as well as the upgrade provided due to your Platinum status. However, we regret to learn that certain aspects did not meet your expectations. We understand that the absence of a welcome amenity and the limited options for your welcome drink were disappointing. Our policy typically includes a selection of beverages at the Executive Lounge until its closure, and we acknowledge that the alternatives available at reception may not have matched your preferences. We also appreciate your comments about breakfast, particularly regarding the Eggs Benedict, and we will certainly take your feedback into Lily Fu's team to improve our offerings. Your insights are invaluable as we continuously strive to enhance our guest experience. Thank you once again for your feedback. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 3.0/5

Kai S. O. Solo - Confirmed reviews ALL

Have stayed at this hotel many times. The location is good, and one can walk to many vartious restaurants, bars, skytrain station, and a Mall. However, the location (Sukhumvit soi 11) has also newly become a hotbed for drugs (bot legal and illegal). There are probably 20 outlets (Bars and other street vendors) selling Cannabis. In addition there are all the people on the streets trying to sell stronger drugs to people passing by. One can not walk through soi 11 without passing clouds of the smoke from the cannabis places. The rooms are big, the staff are very service minded. Check inn and out is easy. The food is terrible. Sorry but the contracted restaurant is not really good. The quality of the room service food is not up to standard. I like this hotel, despite fact the location might not be the best anymore. I will return.

Dear Valued Guest, Thank you for your feedback regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are pleased to hear that you appreciate our convenient location, spacious rooms, and the attentive service provided by our staff. Your loyalty to our hotel is highly valued. We acknowledge your concerns about the surrounding area and the presence of cannabis-related activities. While we strive to maintain a welcoming environment, we understand that local circumstances can change. Your observations will be taken into consideration as we continually assess the guest experience. Regarding the quality of food, we regret to learn that it did not meet your expectations. Your feedback will be shared with our Lily Fu's team to ensure we evaluate and enhance our offerings. We aim to provide a satisfying dining experience for all our guests. We look forward to welcoming you back on your next visit. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Valid A. Families - Confirmed reviews ALL

I would like to express my sincere appreciation for the outstanding service I experienced during my stay. I would also like to extend my gratitude to the staff across the hotel. Every interaction was marked by kindness, professionalism, and genuine hospitality. Your team’s dedication to creating a pleasant and memorable stay is truly remarkable. Thank you for delivering such an excellent level of service. I look forward to staying with you again.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you found our service outstanding and that our team contributed positively to your experience. Your appreciation for their kindness and professionalism is truly valued and will be shared with the staff, as it motivates them to continue delivering exceptional hospitality. We look forward to welcoming you back for another memorable stay in the future. Best regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.0/5

Parvind K. S. Families - Confirmed reviews ALL

very good and helpfull staff,, but sometimes communication issue, due to english

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found our staff to be helpful. We acknowledge the communication challenges you experienced and will continue to enhance our team's language skills for improved guest interactions. Best regards, Apiradee Choojiew, Front Office & Quality Manager

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Other web-users rate our hotel

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  • 15 reviews 8.1/10 WiFi
  • 576 reviews 8.5/10 Cleanliness
  • 545 reviews 8.7/10 Breakfast
  • 225 reviews 9.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.