Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,544 reviews

Mercure Bangkok Sukhumvit 11 - Image 1
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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Room 1

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,544 reviews

Customer review rating 5.0/5

Chek C. L. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your heartfelt and wonderful feedback, as well as for your continued loyalty as one of our valued returning guests. We are truly touched to hear that our hotel feels like your “home away from home.” Knowing that seeing familiar faces and being remembered by our Heartists makes your stays extra special is one of the greatest compliments we could receive. Your kind recognition of our Executive Lounge check-in team and the entire Housekeeping team on Level 15 means a great deal to us. We are especially delighted to know that the thoughtful towel elephant welcome in room brought a smile to your face and added a special touch to your stay. Thank you once again for your continued trust and generous support. It is always a pleasure to welcome you back, and we already look forward to your next stay with us. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 2.5/5

Anand A. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for sharing your feedback. We are pleased to hear that you appreciated our convenient location. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the room odor, the inconvenience caused by the wash basin, the condition of the towels, and your breakfast experience, particularly regarding vegetarian options and the service response you received. This is certainly not the level of hospitality we aim to provide, and your comments have been shared with the relevant teams for immediate review and improvement. Regarding your comments about ALL membership benefits, please kindly note that Classic ALL Members are eligible to earn reward points and enjoy applicable member benefits according to the program terms. We appreciate your feedback on your experience and will continue working to ensure clearer communication and better recognition for our valued members. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm Regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Patrick V. A. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your exceptional and detailed feedback. We are truly delighted to hear that you had such a wonderful stay and that so many aspects of your experience exceeded expectations. It is especially rewarding to know that you enjoyed our prime location, spacious and spotless rooms, excellent dining experiences, and the warm hospitality provided by our Heartists across all areas. We are also pleased to hear that your Executive Lounge experience was a highlight, and that you found the offerings and atmosphere worthwhile and enjoyable. Your kind recommendation means a great deal to us, and your generous comments serve as wonderful motivation for our entire team to continue delivering memorable experiences. Thank you once again for your support, and we look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Vincenzo V. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your kind feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed our fantastic location and that the room upgrade helped make your stay even more special. It is always rewarding to welcome returning guests and know that their experience continues to be a positive one. We truly appreciate your continued support and look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Graham B. D. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a satisfying experience with us. It is especially rewarding to know that you enjoyed your room and that our Heartists’ responsive service helped make your stay extra special. Your kind recommendation means a great deal to us, and we sincerely appreciate your support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Other web-users rate our hotel

  • 1,433 reviews 9.5/10 Location
  • 1,421 reviews 8.6/10 Room
  • 1,788 reviews 9.3/10 Service
  • 17 reviews 8.6/10 WiFi
  • 806 reviews 8.3/10 Comfort
  • 589 reviews 8.7/10 Cleanliness
  • 502 reviews 8.5/10 Breakfast
  • 244 reviews 9.1/10 Pool

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