Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.6/5 1,138 reviews

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Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,138 reviews

TripAdvisor Rating  4.5/5  1,708 reviews

Certificate of excellence 2024

Terrible Customer Service and Experience

TripAdvisor rating 1.0/5

mike957622016 TripAdvisor review

I am a longtime returning customer. I made a three day reservation thru Expedia. I tried to extend one day. I was told repeatedly by front desk there were no rooms available for fourth day. However there were all categories of rooms available that day. I was then told I could only make a two day reservations for that period. I explained that by extending, it would be a four day stay. They could not seem to understand that. I checked out after three days. Very poor customer service for longtime returning customer. I was not treated so poorly by any other hotels in Thailand over many trips. Besides the poor customer service. The hotel seems now to cater to mostly budget travelers. In what’s become one of the loudest party streets in Bangkok. You hear loud thumping music until late in the morning from all rooms. Overall a very poor experience, and one that I will not repeat.

Best deal for a huge suite accommodation in Bangkok

TripAdvisor rating 5.0/5

Oron R TripAdvisor review

Fourth time at this hotel with the same impression: great location, very good service, lovely breakfast and topped it with one of the best suites accommodation in Bangkok. Their lounge on the 16th floor and is a delight with special attention and great service by Don and Sam - these two can really make a difference and put your mind in ease with any aspect of your stay.

Dear Oron R, Thank you for choosing Mercure Bangkok Sukhumvit 11 for your stay and for taking the time to share your experience. We are thrilled to hear that you enjoyed our spacious suite accommodation, convenient location, excellent service, and delicious breakfast offerings. Your kind words about our team members Don and Som are truly appreciated, as we always strive to provide exceptional service to our guests. Our 16th-floor lounge is indeed a special place for relaxation and enjoyment. Your feedback motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back for the fifth time and ensuring another wonderful stay for you. Warm regards,

Great hotel, great location, great service

TripAdvisor rating 5.0/5

רועי א TripAdvisor review

Best hotel in the area, close to everything and has everything, they have wonderful restaurants in the hotel, breakfast is great. And best of all they have amazing concierge service, Mr. Adison took care of anything i asked and even more, amazing professional service.

Dear Valued Guest, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our great location, service, and restaurants. We are especially glad that Mr. Adison provided you with amazing professional service. Our team is dedicated to ensuring all our guests have a wonderful stay. We look forward to welcoming you back soon. Warm Regards

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

- Comfortable wt big room n all the amenities. Areas surrounding the hotel does not give t impression of safe n sercure.

Dear Guest, Thank you for your positive review. We are delighted that you had a comfortable stay in our spacious rooms with all the amenities. We take safety and security seriously, and we assure you that the well-being of our guests is our top priority. Your feedback regarding the surrounding areas is duly noted. We hope to welcome you back for another pleasant stay. Warm regards, Apiradee Choojiew, Front Office Manager

Well located. Enjoyable stay. Friendly staff

Customer review rating 5.0/5

Frederick Solo - Confirmed reviews ALL

Mercure Hotel Sukhumvit Soi 11 has been my first choice of hotel in Bangkok since 2022 after COVID. Well located with all the activities and amenities close by. Travelling made easy with the Nana BTS Skytrain station only a short walk away. Very friendly and helpful staff who always made my stay a very pleasant one.

Dear Frederick, Thank you for sharing your positive experience at Mercure Hotel Sukhumvit Soi 11. We are delighted to hear that you found our location convenient and enjoyed your stay with us. Our team takes pride in providing friendly and helpful service to ensure a pleasant stay for all our guests. We look forward to welcoming you back on your next visit to Bangkok. Warm regards, Apiradee Choojiew, Front Office Manager

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Other web-users rate our hotel

  • 1,066 reviews 9.2/10 Location
  • 1,160 reviews 8.4/10 Room
  • 1,122 reviews 9.1/10 Service
  • 25 reviews 7/10 WiFi
  • 648 reviews 8.8/10 Breakfast
  • 432 reviews 8.4/10 Cleanliness
  • 218 reviews 9.3/10 Pool
  • 103 reviews 9.5/10 Bar

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