Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,510 reviews

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18 Sukhumvit Soi 11, Nana, Khlongtoey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Telephone
Fax +66 2 120 8889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,510 reviews

Customer review rating 3.5/5

Darren W. Business - Confirmed reviews ALL

Service from staff and lounge excellent, breakfast not good both days! Poor quality food served slow and cold! Toaster completely inadequate (bread goes through 3 times, barely toasted, 4th burnt! Both days! Hot food generally cold, bacon when available barely half cooked, poached eggs told be six minutes, went back stone cold and sitting in pool of water- inedible

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay. We truly appreciate your detailed comments. We are pleased to know that you experienced excellent service from our team and the lounge staff. Your kind recognition of their efforts means a great deal to us and will certainly be shared with them. At the same time, we sincerely apologize for the disappointment you encountered with the breakfast experience. The quality, temperature, and consistency of the food you described are certainly not aligned with the standards we aim to deliver. We regret the issues you faced with the hot food temperature, the toaster performance, and the preparation of items such as bacon and poached eggs. Please rest assured that your feedback has been shared with Lily Fu's teams for immediate review and corrective action. Providing a satisfying breakfast is an important part of our guest experience, and we truly regret that this aspect of your stay did not meet expectations. Your comments are valuable in helping us identify areas where improvements are needed. We hope to have the opportunity to welcome you back to Mercure Bangkok Sukhumvit 11 and provide you with a much better dining experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Douglas H. D. Couples - Confirmed reviews ALL

Overall it was a good experience. The hotel is in a good location. I chose a room on a high floor which was granted on the 15th floor and it was a quiet room as requested. The room included breakfast which is outstanding and very diverse. I stayed there in the beginning of February on the 5th floor and some where on that floor the residents where smoking pot and it was horrible. Upon my return in beginning of March the building had a sign out front banning the use of pot. So hopefully it is ahearded too. The only down side is the cigarette smoking just out side the door that you have to walk past to get to the curb. Move it 25 feet away so you don’t have to walk through the smoke to get in or out the door. Overall the staff is excellent. Kea the house keeping on the 15th floor did a great job as well as front desk people. The door men were great at getting cans or other cars. The waiters and waitresses at breakfast kept the tables cleared.

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback about your recent stays with us. We truly appreciate your thoughtful comments and are delighted to know that overall you had a good experience. We are pleased that you enjoyed our convenient location and that your request for a quiet room on a higher floor was accommodated. It is also wonderful to hear that you found the breakfast outstanding with a diverse selection, and that the service from our team contributed positively to your stay. A special thank you for recognizing Kea from Housekeeping on the 15th floor. We are delighted to hear that she took great care of your room, and your kind words will certainly be shared with her. We also appreciate your compliments for our front desk team, doormen, and the breakfast service team — they will all be very happy to know their efforts made a difference. At the same time, we acknowledge your concerns regarding smoking near the entrance and the unpleasant odor you experienced during your previous stay. We appreciate your observation regarding the signage and the feedback about the smoking area location. Your suggestion will be shared with our management team for review as we continuously work to improve the comfort of our guests. Thank you again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 for another enjoyable stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

James S. Couples - Confirmed reviews ALL

In the heart of the action. Friendly and helpful staff.

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you appreciated our central location in the heart of the action and found our team friendly and helpful during your stay. Providing warm and attentive service is something we truly take pride in. Your encouraging comments are greatly appreciated and will be shared with the entire team at Mercure Bangkok Sukhumvit 11 as motivation to continue delivering memorable experiences. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 2.5/5

Naved S. Couples - Confirmed reviews ALL

Check in experience was extremely poor due to one arrogant staff member. Rest everything was excellent.

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay. We truly appreciate your balanced comments and the opportunity to learn from your experience. First and foremost, please accept our sincere apologies for the disappointment you encountered during the check-in interaction. While we fully understand that you had just arrived after a long overnight journey, the manner in which our policies were communicated to you clearly did not reflect the warm and respectful service we aim to provide. Your feedback regarding the staff member’s attitude has been taken very seriously and will be addressed with our Front Office team to ensure that such situations are handled with greater empathy and professionalism in the future. At the same time, we are pleased to know that the remainder of your stay was enjoyable. It is wonderful to hear that you appreciated the excellent work of our housekeeping team, the pleasant views, and that overall your stay was comfortable. Your kind recognition of their efficiency and friendliness will certainly be shared with them. We also regret the inconvenience caused by the room scent you experienced. Please be assured that your comment has been shared with our Housekeeping and Engineering teams to review and ensure that room freshness is maintained to the highest standards. Your feedback is extremely valuable to us as it helps us improve both our service delivery and guest experience. We truly hope to have the opportunity to welcome you back to Mercure Bangkok Sukhumvit 11 and provide you with the seamless and welcoming stay you deserve. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.0/5

Blair T. Business - Confirmed reviews ALL

Large clean room with comfortable bed. A bit noisy at night time with street noise & music drifting in.

Dear Valued Guest, Thank you very much for sharing your feedback following your recent stay. We are pleased to know that you appreciated the spacious and clean room, as well as the comfort of the bed. It is always rewarding to hear that these aspects contributed positively to your stay. At the same time, we regret to learn that you experienced noise from the street and nearby music during the night. As we are located in a lively area, there can occasionally be external sounds, and we sincerely apologize for any disturbance this may have caused. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Bangkok Sukhumvit 11 for another comfortable stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Other web-users rate our hotel

  • 1,429 reviews 9.4/10 Location
  • 1,444 reviews 8.6/10 Room
  • 1,709 reviews 9.1/10 Service
  • 15 reviews 8.4/10 WiFi
  • 815 reviews 8.3/10 Comfort
  • 589 reviews 8.8/10 Cleanliness
  • 516 reviews 8.8/10 Breakfast
  • 236 reviews 9.3/10 Pool

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