Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating 4.4/5 2,344 reviews

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Mercure Bangkok Sukhumvit 11
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+ 21 Services

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions (nearby)Paying
  • Bicycles rental (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110 bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Our accommodation(s)

Deluxe King Bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe with Bathtub King Bed

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Bathrobe

Deluxe with Bathtub Twin Beds

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet

Family Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Privilege King Bed Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Privilege Twin Beds Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Suite King Bed

  • Max. number of persons: 4
  • Area: From 87 / 936 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

Alex Brasserie

Type of cuisine: French

Alex Brasserie brings together the best components of a restaurant, bar and a lounge serving vibrant French cuisine and creative fusions. Open daily from 6am to midnight.

El Gaucho Argentinian Steakhouse

Type of cuisine: Other cooking style

Stylish, modern Argentinean steakhouse offering the best meats cooked to your specification and instructions on the grill. The restaurant features a stunning wine cellar, spectacular bar and terrace area.

POOL BAR

Non contractual photo

The Pool Bar offers a selection of alcoholic and non alcoholic drinks and light snacks. Open daily from 6am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,344 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,310 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great ☺️ location middle of Town

Customer review rating 4.5/5

Eric R. Solo - 25/03/2021 Confirmed reviews ALL

Pleasant stay at Mercure Hotel Sukhumvit Soi 11 my two weeks enjoyed white great Service ,does good food, could not be Better staff make me comfortable , each time white pleasant morning greeting. Was pleased white Rooms acomendaion big size could move around well. Again thanks for everything from Check in to checking out . Sure have friends looking for Hotel Quarentine recommend your place. Thanks again well down

Dear Eric Anton R., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. This is certainly one of the nicest reviews that we have received and I would like to thank you very much on behalf of the whole Mercure Bangkok Sukhumvit 11 team for your kind words. We are truly delighted that you enjoyed everything during your stay, especially the hospitality provided by our Heartists. We are all looking forward to welcoming you back again in the city of angels soon. Best regards, Suchada Jirapanitcharoen, Hotel Manager

good stay

Customer review rating 4.5/5

Elizabeth C. Solo - 04/03/2021 Confirmed reviews ALL

Initially I was given a room to the back of the hotel but there was ongoing construction so I was moved to a larger room to the front (beautiful sunsets in the evening). The room was spacious and with well appointed amenities. The staff (the only staff that I personally met were the concierge staff, Khun Adisorn and Khun More) who were professional, friendly, kind and understanding) but so were all the other staff at the end of the phone and on the line chat. Meals were delivered promptly and some were excellent, some were okay but overall not bad and you could change your menu choice for the latter days once you realized what you preferred eating, etc. It was hard, but bearable only because the staff did not make you feel isolated and alone but kept in touch with you on a daily/ongoing basis to ensure that you were okay

Customer review rating 5.0/5

Brendon P. D. Solo - 24/02/2021 Confirmed reviews ALL

Was great

Dear Brendon Peter, Thank you for giving your appreciation regarding your most recent stay in Mercure Bangkok Sukhumvit 11. Should your travels bring you back to Bangkok, we would be pleased to welcome you again. Best regards, Suchada Jirapanitcharoen, Hotel Manager

comfortable stay

Customer review rating 4.5/5

Herman Solo - 13/01/2021 Confirmed reviews ALL

room is comfortable and large enough for quarantine stay with decent amenities. Even got a surprise Christmas gift during the quarantine, feels like home

Dear HERMAN S., We very much appreciate your comments regarding your quarantine at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Best Mercure hotel in the world!

Customer review rating 5.0/5

Jasemin H. Solo - 10/01/2021 Confirmed reviews ALL

Amazing Thailand ASQ experience with signature 'Land of Smiles' care & professionalism.

Dear JASEMIN H., We very much appreciate your comments regarding your quarantine at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Very good choice for Quarantine

Customer review rating 5.0/5

H. Y. C. Business - 06/01/2021 Confirmed reviews ALL

The room is very spacious and this is the most important factor if you need to do 14 days Quarantine. The service is good too.

Dear YUE H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your quarantine experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Excellent

Customer review rating 4.5/5

Reginald B. Families - 06/01/2021 Confirmed reviews ALL

Quarantine for 2 weeks. Great room. Wifi good. Tv good. I will stay there again Thankyou

Dear REGINALD OWEN B., We very much appreciate your comments regarding your quarantine at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Friendly

Customer review rating 4.5/5

Morten K. Solo - 26/12/2020 Confirmed reviews ALL

Even my stay was due to COVID-19 as an ASQ hotel, the staff was very friendly and helpful. Big room and very comfortable bed A special thanks to Addison, who took great care of me when I had the 1 hour daily "break" after my first covid test.

Dear MORTEN K., We very much appreciate your comments regarding your quarantine at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Comfortable room and great location, I will be back again!

Customer review rating 4.0/5

Walter C. Families - 22/10/2020 Confirmed reviews ALL

I have been staying a few times already at Mercure Hotel and I will certainly be back again. I like the location on Sukhumvit Soi 11, it's very convenient for my needs. My room was large and very clean. Check-in and check-our procedures are always very fast and smooth. The employees are very friendly and helpful. Due to the Covid situation many shops and businesses in the area were closed during my stay, also the Hotel Restaurant.

Dear WALTER C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Pleasant moment

Customer review rating 4.5/5

Joe K. Solo - 29/09/2020 Confirmed reviews ALL

My first impression happened from the moment step out of the car until I got into my room. The hotel concierge opened the car door for me, performed temperature check and led me to the front desk. The front desk was well prepared and polite. She did not only perform fast check in but she had also offered early check in and late check out service before I ever asked. That was impressive. The room was nice, clean and quiet. The shuttle service to BTS Nana was great. I would not doubt about these special treatment if I booked directly with Accor. But I booked my room this time via Agoda and I still received a special treatment from the hotel staff. This is Amazing !

Dear SUPATTARACHAI K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Nice stay. But terrible breakfast.

Customer review rating 4.0/5

Anonymous Friends - 27/08/2020 Confirmed reviews ALL

Please improve the breakfast. Very poor quality of breakfast. Very small selections. Poor croissants

Good stay in location that suited my needs

Customer review rating 3.5/5

Anonymous Couples - 04/07/2020 Confirmed reviews ALL

The hotel is clearly struggling with occupancy and hence lack of facilities Soi 11 has become a disaster area and with closures abundant is not currently much of a location. The hotel staff did all they could to accomodate our stay and the courtesy Tuk Tuk proved to be particularly useful on a couple of occasions. One usage was an early 6.30am trip to the hospital, arranged out of hours with no difficulty. I have to give the staff every credit for giving a good service in difficult conditions

Dear BARRY JOHN M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Comfy stay

Customer review rating 4.0/5

Putt_teau Solo - 21/03/2020 Confirmed reviews ALL

Over all good welcome and room very comfy but wifi cannt used even call to reception but cannot fix Room service quite expensive one coke -one glass

Dear DUANGKAMOL K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good stay

Customer review rating 4.5/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

your service was great, stuff is friendly. It would be perfect if I can open the window. But I know you have to consider the safe factor. Overall, it was pretty good.

Dear Yisha Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Well located and value for money

Customer review rating 5.0/5

Domenic B. Solo - 17/03/2020 Confirmed reviews ALL

I was really happy with the hotel. Have no complaints. All the staff were great. Your hotel is very good value for money.

Dear Mr. Domenic B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Pleasant stay, but poor food experience

Customer review rating 3.0/5

Jose M. Business - 09/03/2020 Confirmed reviews ALL

Pleasant stay shadowed by the poor food experience. The breakfast pastry offering in the lounge (16th floor) did not seem fresh in any of the days... Worst was the experience with the partner restaurant Alex, which now I strongly advise anyone to stay far away from it. Having requested the ribs, I found it very strange to be served in a matter of brief minutes, just to quickly notice that the food had been heated (probably from lunch or previous day)... Despite mentioning it to the staff, which in turn said that she mentioned it to the chef, no feedback was received. Bill paid in full, with the promise to never return!

Dear Mr. Jose Manuel De Campos M., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, we have brought your comments to the team at Alex Brasserie to look into the food quality issue in order to improve our guest service satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

The Hotel Cares

TripAdvisor rating 5.0/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Extremely noisy hotel.

TripAdvisor rating 3.0/5

MisterKai 31/01/2020 TripAdvisor review

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Dear guest, Thank you for taking the time to give us your feedback on your recent stay. Please accept my sincerest apologies for the check in process which was not up to your expectation, your comment has inspired action. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Relaxing stay @Bangkok

TripAdvisor rating 5.0/5

Christian W Couples - 25/01/2020 TripAdvisor review

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Dear guest, Thank you for taking the time to give us your detailed feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Best Hotel in the area

TripAdvisor rating 5.0/5

travelsid Solo travel - 20/01/2020 TripAdvisor review

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

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