Mercure Bangkok Sukhumvit 11 4 stars

TripAdvisor rating 4.5/5 1,064 reviews
Mercure Bangkok Sukhumvit 11
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Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110
bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Our accommodations

Deluxe King Bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Deluxe with Bathtub King Bed

  • Max. number of persons: 4
  • Area: From 40

Deluxe with Bathtub Twin Beds

  • Max. number of persons: 4
  • Area: From 40

Family Room

  • Max. number of persons: 4
  • Area: From 43

Privilege King Bed Room

  • Max. number of persons: 4
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Privilege Twin Beds Room

  • Max. number of persons: 4
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

King Bed Suite

  • Max. number of persons: 4
  • Area: From 87
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

Alex Brasserie

Type of cuisine: French

Photo non contractuelle / Strictly non binding

Alex Brasserie brings together the best components of a restaurant, bar and a lounge serving vibrant French cuisine and creative fusions. Open daily from 6am to midnight.

El Gaucho Argentinian Steakhouse

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Stylish, modern Argentinean steakhouse offering the best meats cooked to your specification and instructions on the grill. The restaurant features a stunning wine cellar, spectacular bar and terrace area.

POOL BAR

Photo non contractuelle / Strictly non binding

The Pool Bar offers a selection of alcoholic and non alcoholic drinks and light snacks. Open daily from 6am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,171 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,064 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

My favourite hotel in Sukhumvit

TripAdvisor rating 4.5/5

Frank V Business - 08/12/2019 TripAdvisor review

This year I have stayed several times in this hotel and it was always a please to be there. Nice rooms, friendly staff, good breakfast and a comfortable pool area. Furthermore I like the location in the heart of Sukhumvit.

Enjoyable stay

Customer review rating 4.4/5

Ashley P. Solo - 03/12/2019 Confirmed reviews ALL

Have stayed at this hotel a number of times before. The staff are always friendly and the hotel is always clean and inviting. The one disappointment was that there wasn't any hot water for the shower. Whatever time of day it was it was lukewarm at best. I stayed in room 1414.

Dear Mr. Ashley P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. By the way, we have noted your comment about the water mixing issue and would take immediate action to rectify it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

A great stay and value for Money

Customer review rating 4.4/5

Jessica Families - 02/12/2019 Confirmed reviews ALL

We have stayed for 4 nights with my family. A number of restaurant nearby. Not far to BTS station, but sidewalk to Hotel is narrow and bumpy, not convenience for walking with baby stroller. But for hotel itself, room are spacious and clean. Staff are nice and helpful. We enjoyed our stayed here.

Dear Yu Yan Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Excellent staff very attentive

Customer review rating 4.4/5

Peter D. Business - 02/12/2019 Confirmed reviews ALL

Initially I could not book online but I had a friend who was already staying with you. He inquired at the front desk and they were able to find me a room a few days before my arrival. This in itself was very good service. The staff through all parts of the hotel were very nice and friendly with most speaking enough English to hold a good conversation. Very important for international visitors.

Dear Mr. Mark Henry G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great hotel to stay

Customer review rating 4.4/5

Kavin Families - 30/11/2019 Confirmed reviews ALL

Staff are helpful and friendly, housekeeping is good, location is good too, only thingis the bathroom hot and cold water difficult to control, I think something went wrong with the valve. Anyway this is a pleasant stay in this hotel.

Dear Mr. Kavin Chun Hian P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Excellent stay

Customer review rating 4.4/5

Jonathan Solo - 30/11/2019 Confirmed reviews ALL

Only stayed for one night. Comfortable bed and good food in the restaurant.

Dear Mr. Jonathan H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Not as good as expected compare to other Mercure, a bit disappointed.

Customer review rating 4.4/5

Ck N. Couples - 27/11/2019 Confirmed reviews ALL

Always insufficient staffs at reception counter. No actual privilege/priority seen for Accor members. Lifts too small. Coffee machine for breakfast not working properly and can serve only 2 types coffee, cannot see any intention to repair. In our room we put 2 empty glass bottles on the desk but when we came back at night it was disappeared, can only guess that they were thrown away by the house keeper.

Dear Mr. Che Kan N., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Fantastic concept,

Customer review rating 4.4/5

Loan &. A. Q. Business - 25/11/2019 Confirmed reviews ALL

Was welcomed by K. Suchada, very professional and accommodating.

Dear Mr. Anthony Q., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Modern Hotel in the heart of Sukhumvit

Customer review rating 4.4/5

Aishah Business - 25/11/2019 Confirmed reviews ALL

We stayed in a family room in Mercure. The room is quite spacious though there is a big pillar in the middle of the room that is not quite safe for children. My kid bumped his head a few time running around the room. The extra bed is a bunk bed, which I don't really prefer for kids. I would rather have 2 queen beds instead. The hotel provides complimentary minibar - free coffee, tea and cold drinks in the fridge, though sometimes they forgot to re-stock them. But upon asking they come and restock. Location wise is very convenient. It is close to Nana BTS station and there are plenty 7Elevens around and even a grocery store (Villa Market) nearby. There are many restaurants around just a short walk from the hotel. However, being in such a busy area means pretty heavy traffic. Waiting for a Grab ride in the morning to Office can take more than half an hour and they charge higher during peak hours. So If you travel with kids/elderlies and need to ride taxi/Grab, plan for the extra travelling time. All in all a good hotel stay. The staffs are friendly and helpful and they make my stay enjoyable.

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

great cosy hotel, very well located, great rooms

Customer review rating 4.4/5

Narendra K. V. Families - 25/11/2019 Confirmed reviews ALL

Can improve the offerings for vegetarians for breakfast. Rest great experience

Dear Mr. Narendra Kumar V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager
Customer review rating 4.4/5

Anonymous Friends - 25/11/2019 Confirmed reviews ALL

Reception staff is good - some of the concierge are not v helpful and some are good. As a hotel Guest I was not allowed to sit at the patio coffee shop without purchase if a drink which I found strange

Dear Mr. Sanjay G., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Ok

Customer review rating 4.4/5

David C. Business - 24/11/2019 Confirmed reviews ALL

Laundry too expensive like all ACCOR sites, room service items missing every day, staff OK but attention to detail lacking for A$150-200 rate No bar if pool bar closed Lobby seating dirty

Dear Mr. David c., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good staff, nice rooms

Customer review rating 4.4/5

Kristof Couples - 24/11/2019 Confirmed reviews ALL

Everything perfect . Only the noice of the sink was disturbing when you shower . The food at the club floor was ok , but if I look to other hotels I stayed in , they had a lot more choice in different snacks and food

Dear Mr. Kristof Loos, We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Not Impressed.....

Customer review rating 4.4/5

Anonymous Solo - 23/11/2019 Confirmed reviews ALL

Check in took almost 45 min. This was due to the fact I could not produce credit card that was used to book as I had cancelled my credit card. Booked a non smoking room and the room just smelled like an ashtray. I was able to change room but soon realised the room they had offer me was in the exact same condition. I gave up and stayed in a room that smelled like an ashtray for 3 days.

Dear Mr. Chieh-Lin Hsu, Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great Hotel in Sukhumvit

TripAdvisor rating 4.5/5

Whitehorse166 Business - 21/11/2019 TripAdvisor review

This is a good value option close to nightlife and a short walk to the BTS. Surrounded by restaurants and bars with bigger than average rooms and a nice pool. There is also a good restaurant on the ground floor and the canapes in the Club lounge were fresh and delicious.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

In the heart of Soi 11 you will find the perfect Hotel

Customer review rating 4.4/5

Con K. Solo - 20/11/2019 Confirmed reviews ALL

Mercure 11 has everything you need, from a great location to friendly service, excellent rooms, close to the BTS station and options for you to wine and dine. Recently stayed for 5 nights and wasn’t disappointed, such an #amazinghotel.

Dear Mr. Con K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Friendly helpful staff . . Mecure Sukhumvit 11

TripAdvisor rating 4.5/5

peterstjohnk Solo travel - 20/11/2019 TripAdvisor review

Always enjoy my stays at this hotel . . Helpful friendly staff and great location, walking distance to BTS . . Only problem is how busy the street gets at night, complete standstill, but that shows how popular the Soi is . . Only complaint on this stay was the lack of hot water (prefer hot showers)

Dear guest, Thank you very much for taking the time to review your recent stay with us. I am very happy to read your positive words and look forward to sharing them with our team. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Best regards, Suchada Jirapanitcharoen, Hotel Manager

extremely helpful staff

Customer review rating 4.4/5

Colin Business - 19/11/2019 Confirmed reviews ALL

The check-in was slightly long but not really much of an issue. The staff were very friendly. One thing though, maybe a better selection for the welcome drink would be nice. the only alcoholic choice was Chang beer. a wider variety would be much appreciated

Dear Mr. Colin Rozario, We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

The location was very good.

Customer review rating 4.4/5

David Families - 18/11/2019 Confirmed reviews ALL

The location was very good. It would help to notify us which station the hotel is close to.

Dear Mr. David Ludlow, We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Still my favorite hotel in Bangkok

Customer review rating 4.4/5

Nick Friends - 18/11/2019 Confirmed reviews ALL

Always my choice of hotel given its location. However, I still do not understand how a mobile check in works. Accor claims my key will be available when I arrive. But 10 times I have done it and 10 times they had to check me in manually and prepare a set of keys on the spot. This is not peculiar to this stay but across the group hotels in every brand and every location I have been

Dear Mr. Nicholas Tay, We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager
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