Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,563 reviews

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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Room 1

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,563 reviews

Customer review rating 3.0/5

Vidit G. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations. Please accept our apologies for the inconvenience you experienced regarding the in-room amenities, the limited breakfast selection, and the level of service you received from our team. Your comments have been shared with the relevant departments for review, as we are committed to improving both our facilities and the quality of service we provide. We are sorry that we were unable to deliver the welcoming and attentive experience that our guests expect from us. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Lindsey F. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location in the heart of Bangkok's vibrant nightlife. It is especially rewarding to know that you found the booking process easy, enjoyed the variety of room options, and experienced a smooth check-in at our Executive Lounge. We are also pleased that you appreciated the room upgrade, late check-out, and the attentive service provided by our Heartists. Your kind recognition of our sustainability initiatives is greatly appreciated, as we remain committed to creating a more environmentally responsible guest experience. Thank you once again for your valuable feedback and support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Steve H. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are truly delighted to hear that everything about your stay was perfect. Your kind words are the greatest compliment we could receive and serve as wonderful encouragement for our entire team. Thank you once again for your generous support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Scott K. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your perfect score and for your continued loyalty. We are truly delighted to know that we have become your go-to hotel at the end of your Thailand trips. It is wonderful to hear that you enjoy our convenient location, comfortable beds, efficient check-in process, and the friendly, professional service provided by our Heartists. A very special thank you for recognizing Kae from our Housekeeping team. We are thrilled to know that her attentive service, positive attitude, and dedication to ensuring you had everything you needed made such a positive impression. Your kind compliments will certainly be shared with her, and we are sure she will be delighted to know her efforts were appreciated. We also appreciate your positive comments regarding our in-room recycling containers as part of our sustainability initiatives. Thank you once again for your continued support and generous feedback. We look forward to welcoming you back for another comfortable stay on your next visit to Thailand. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Akhil S. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are truly delighted to hear that you enjoyed our convenient location, the vibrant neighborhood, and the great service provided by our Heartists. Your kind words are greatly appreciated and serve as wonderful encouragement for our entire team. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Other web-users rate our hotel

  • 1,394 reviews 9.5/10 Location
  • 1,416 reviews 8.8/10 Room
  • 1,805 reviews 9.4/10 Service
  • 16 reviews 8.6/10 WiFi
  • 806 reviews 8.4/10 Comfort
  • 593 reviews 8.9/10 Cleanliness
  • 492 reviews 8.5/10 Breakfast
  • 246 reviews 9.1/10 Pool

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