Dear Valued Guest, Thank you so much for your perfect rating! It’s always lovely to hear from a returning guest, and we’re so happy that Mercure Bangkok Sukhumvit 11 continues to be your go-to hotel whenever you’re in Bangkok. We’re glad you enjoyed the cleanliness, comfortable bed, and our convenient location on Sukhumvit Soi 11. A special thank you for mentioning our check-in team member. We’ll be sure to pass along your kind words! Thank you for your continued support. We always enjoy having you with us and look forward to welcoming you back on your next trip to Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and lovely review! We’re so happy to hear that you had such an enjoyable stay and made the most of our lively Sukhumvit Soi 11 neighborhood. It’s wonderful to know that you appreciated our location and the experience of staying on a higher floor. Thank you also for recommending us. We’d love to welcome you back whenever you’re in Bangkok again. It’s always a pleasure to have you with us! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for sharing your feedback and for rating your stay. We’re happy to hear that you enjoyed your time with us overall. We’re sorry that the air conditioning made it difficult for you to sleep comfortably. We understand how important a good night's rest is, and we’ll share this with our Engineering team for a closer look. Thank you also for your honest comments about breakfast. We understand that you would have preferred a better balance of hot and cold dishes, along with better-quality bread and croissants. We’ll pass your feedback on to the Lily Fu’s team so they can take it into consideration. We really appreciate you taking the time to let us know where we can do better. We hope to welcome you back again and make your next stay even more comfortable! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for taking the time to write such A. detailed review! We’re delighted to hear that you enjoyed your stay, from the comfort of your room and our hotel facilities to the friendly service from our team. It’s lovely to know that you also appreciated the swimming pool, fitness center, Kids Club, and the convenience of our location in the heart of Sukhumvit. We especially appreciate how thoroughly you have described your experience. Your review gives future guests A. wonderful insight into what they can expect when staying with us. We’re happy that you enjoyed the lively neighborhood, with its many shops, restaurants, and easy access to Nana BTS Station. Thank you again for recommending Mercure Bangkok Sukhumvit 11. It was A. pleasure having you with us, and we hope to welcome you back to Bangkok again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for sharing your experience! We’re so happy to hear that you had a great stay and felt welcomed by our team. A special thank you for mentioning Bombay. We’re delighted that he took such good care of you, from arranging your room to helping you settle in. We’ll be sure to share your kind words with him — it will certainly make his day! Thank you again for choosing Mercure Bangkok Sukhumvit 11. It was a pleasure having you with us, and we’re already looking forward to welcoming you back on your next visit to Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for sharing your experience! We’re so happy to hear that you had a great stay and felt welcomed by our team. A special thank you for mentioning Bombay. We’re delighted that he took such good care of you, from arranging your room to helping you settle in. We’ll be sure to share your kind words with him — it will certainly make his day! Thank you again for choosing Mercure Bangkok Sukhumvit 11. It was a pleasure having you with us, and we’re already looking forward to welcoming you back on your next visit to Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your lovely rating! We’re happy to hear that you enjoyed our spacious rooms, found everything clean and comfortable, and liked our convenient location. It’s always nice to know our guests have had a relaxing stay with us. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We hope to see you again on your next visit to Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating! We’re really happy to hear that you enjoyed our location and had such a positive experience with our team. Your kind words mean a lot to us, and we’ll be sure to share them with our Heartists. We also noticed your rating for breakfast. Although you didn’t leave a specific comment, we appreciate you letting us know. We’ll share your feedback with the Lily Fu’s team as well, as we’re always looking for ways to improve the variety of our breakfast selection. Thank you again for staying with us. It was a pleasure having you here, and we hope to see you again on your next visit to Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for continuing to choose us for your stays in Bangkok! It’s always lovely to welcome you back, and we’re so happy to hear that you feel comfortable and well looked after by our team. We’re especially pleased that our staff have been helpful whenever you needed assistance, and that you enjoyed the clean room, fresh towels, and complimentary drinking water. Your kind words mean a lot to all of us. We truly appreciate your continued support and look forward to welcoming you back again soon. It’s always a pleasure having you with us! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating! We’re delighted to hear that you had an excellent stay with us. We also appreciate your feedback regarding our sustainability efforts. We’re continuously working to make a positive difference through initiatives such as reducing water and energy consumption, encouraging linen and towel reuse, reducing waste, and supporting more environmentally friendly practices. We understand there is always room to do better, and your feedback encourages us to keep improving and finding ways to involve our guests in our sustainability journey. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We hope to welcome you back soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re happy to know that you enjoyed our convenient location and found your room clean and comfortable. We’re sorry that the early check-in and late check-out arrangements were not quite what you had hoped for. We understand that having extra time in your room can make travelling much more comfortable, especially after an early morning arrival. For a little context, our regular check-in and check-out times are 14:00 and 12:00. As you arrived early in the morning, our team arranged access to your room from 07:30 with a half-day charge and was also happy to extend your check-out until 13:00. We hope this helps explain the arrangements made during your stay. We always want our guests to feel welcomed and well taken care of, and we’re sorry if this experience fell short of that. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We hope to have the pleasure of welcoming you back for an even more enjoyable stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your feedback and for sharing that our hotel felt like home. We’re so happy to know that you felt comfortable during your stay with us. We’re sorry, however, that our breakfast selection did not meet your expectations. We understand that having more variety can make a big difference to the start of the day, and we’ll share your comments with the Lily Fu's team for consideration. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly appreciate your feedback and look forward to welcoming you back for another comfortable stay, with an even better breakfast experience next time. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your continued trust in Mercure Bangkok Sukhumvit 11 and for taking the time to share such detailed feedback. We’re delighted that you enjoyed your Privilege King Room and our hotel facilities, and that our Reception, Concierge, and Privilege Club Lounge teams made you feel welcome. A special thank you for recognizing Mr. Don from our Club Lounge. We’re so pleased to hear that he made such a positive impression on you. We’ll be sure to share your kind words with him! At the same time, we sincerely apologize for your disappointing breakfast experience. Your concerns regarding the cleanliness of glasses, coffee mugs, and dining areas, as well as the limited variety for vegetarian and halal dietary requirements, are taken seriously. We’re also sorry that you felt the restaurant team was less welcoming toward hotel guests. Every guest deserves the same warm and attentive service. As Lily Fu’s is operated by a third-party restaurant partner, we will share your feedback with their management for review and follow-up. We understand your expectations and regret that the breakfast experience did not reflect the standard you expected during your stays with us. Thank you again for your honesty and continued loyalty. We truly appreciate your recognition of our team, especially Mr. Don, and hope to welcome you back to Bangkok for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, We’re truly sorry that your experience with us was so disappointing, especially after planning your group stay three months in advance. We understand how important it was for your five rooms to be close together, and we regret that we were unable to meet your expectations regarding room allocation and your smoking-room requests. We’re also sorry that the discussion about upgrading your rooms left you feeling pressured and that the room options communicated by our Reception team seemed inconsistent. We understand how frustrating this must have been, and this is certainly not the impression we want to leave with our guests. We will review your feedback with our Front Office team to better understand what happened and how we can improve our communication and handling of group room requests. We also appreciate your comments about the limited vegetarian options and are sorry that the selection did not meet your expectations. We’ll share this feedback with the relevant team for review. We understand that this experience has affected your willingness to stay with us again, and we sincerely regret that we let you down. Thank you for bringing these concerns to our attention. We hope to have the opportunity to restore your confidence in Mercure Bangkok Sukhumvit 11 in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for your continued support as an ALL Platinum member! We’re delighted to hear that you felt recognized and appreciated during your stay, and that you enjoyed your upgrade and membership benefits. It’s especially lovely to know that you’re feeling at home with us and enjoying the spacious, clean, and comfortable rooms. A special thank you for recognizing Som, Liew Liew, and Don from our Privilege Club Lounge. We’re so proud to hear that they made your experience exceptional, and we’ll be sure to share your kind words with them. We also appreciate your honest feedback regarding the room style. While our rooms may not be the most modern, we’re happy that you found them comfortable and homely. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly value your loyalty and look forward to welcoming you back for many more enjoyable stays! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for sharing such wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and experienced such warm, professional service throughout the hotel. It’s lovely to know that our Reception and dining teams made you feel welcome. A special thank you for recognizing Addison! We’re so pleased that he made such a positive impression, and we’ll be sure to share your kind words with him and the entire team. Your appreciation means a great deal to all of us. Thank you again for choosing Mercure Bangkok Sukhumvit 11, and we look forward to welcoming you back for another wonderful stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your lovely feedback and for rating your overall experience! We’re pleased to hear that you found our facilities clean and that your stay met your expectations. We always aim to provide a comfortable and reliable experience for our guests. We also appreciate your feedback regarding the booking website. We’re sorry that you found it a little difficult to navigate, and we understand how important a smooth booking process is. Your comments are valuable and will be shared with the relevant team for consideration. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back for another enjoyable stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your lovely feedback and for rating your stay! We’re so happy to hear that you and your family had a good experience with us. It’s wonderful to know that our team’s polite and friendly service made a positive impression on your stay. Thank you also for recommending Mercure Bangkok Sukhumvit 11 to your family and friends. Your kind words mean a lot to our team, and we look forward to welcoming you and your family back for another enjoyable stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your feedback and for rating your stay. We’re glad you appreciated the room upgrade and enjoyed the spaciousness of your room. However, we sincerely apologize for the problem with the hot and cold water fittings. We understand how inconvenient and frustrating this must have been, especially when you were unable to get hot water as expected. We’ll share your feedback with our Engineering team for inspection and follow-up. We’re also delighted to hear that Adison was observant and helpful during your stay. We’ll be sure to share your kind recognition with him! Regarding access to our Privilege Club Lounge, we would be happy to welcome you there on your next visit, subject to your room package or applicable access arrangements. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to provide you with a smoother and more comfortable experience on your next stay at Mercure Bangkok Sukhumvit 11. Warm regards, Apiradee Choojiew, Front Office & Quality Manager