Mercure Bangkok Sukhumvit 11

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Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.4/5 464 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

Telephone +66 2 120 8888

Fax +66 2 120 8889

Contact email

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS:13.742845, 100.556872

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  464 reviews

TripAdvisor Rating  4.5/5  1,376 reviews

Certificate of excellence 2022

Excellent stay

Customer review rating 4.5/5

Cammy Solo - Confirmed reviews ALL

I received a free upgrade I think and the room I ended up with was extremely satisfactory. It was ridiculously spacious and, most importantly, had all the necessary amenities. If the hotel could tell me where they get their pillows, I would greatly appreciate it. The staff I met were pleasant to deal with. I also received my PCR test results earlier than expected so that was great. The only setbacks that I can mention is the odd layout of the reception desks which are further back in the lobby so sometimes there wouldn't be anyone to usher in new arrivals as the lovely concierge is often busy running to and fro but, in the end, I had already decided to stay in this hotel again should I next find myself in the area.

Dear Camille F., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Great Stay

Customer review rating 5.0/5

Kirk R. Business - Confirmed reviews ALL

I was upgraded to the 16th floor which was a nice touch. Room was comfortable and clean. Breakfast was great as always. No complaints whatsoever. Perfect stay.

Dear Kirk Dennis R., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Dusty room and not comfy to stay

Customer review rating 2.5/5

Parinya W. Friends - Confirmed reviews ALL

The room look so gloomy and dusty

Dear ARON VAN CLEO A., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Excellent clean Hotel

Customer review rating 5.0/5

Mp Solo - Confirmed reviews ALL

The staff is terrific. The rooms are super clean! What more can I ask for?!

Dear MARK P., We are appreciated your nice feedback and great score regarding your recent stay at Mercure Bangkok Sukhumvit11, we hope to have you stay with us again in the near future. Best regards, Suchada Jirapanitcharoen, Hotel Manager

It’s good place to stay

Customer review rating 3.5/5

Adam M. Families - Confirmed reviews ALL

Staffs are friendly and helpful. Hotel is clean and tidy. Wonderful restaurant. Overall my family is happy.

Dear Adam M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Better than I expected

Customer review rating 4.0/5

Darrell Couples - Confirmed reviews ALL

I've lived in Bangkok for 7 years and spend at least one weekend a month in a Sukhumvit hotel. I hadn't stayed at Mercure yet, but recently the far end of Soi 11, where Mercure is located, has been growing with an array of pleasant restaurants and nightlife. I had passed Mercure a number of times, but the lobby never quite captured me. In fact the lobby at first glance by a casual observer looks like a tailor's showroom and any smart tourist in the Sukhumvit area avoids the aggressive tailors. The reception is beyond the lobby and also looks more like a currency exchange booth than a conventional hotel desk, but that's not a deal breaker. Because of the lobby and reception presentation, I wasn't expecting anything glamorous in the room. To my surprise, the room was quite elegant for the price. The decor was tasteful and well-suited. The wall-sized mirror opposite the work area gave the room a greater sense of space. The bed was comfortable and the bathroom was spacious. Overall, it was nicer than I had expected and near everything. I'd say that the Ambassador hotel might have been Mercure's competition on soi 11 in the past, but I would now rate Mercure so far above the Ambassador. I did not have breakfast at Mercure, but I will try it next time.

Dear DARRELL G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Great stay, great accommodation

Customer review rating 5.0/5

Si Friends - Confirmed reviews ALL

Fantastic stay! Great food, great service!

Dear SIMON A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good stay

Customer review rating 4.5/5

Ang W. C. Couples - Confirmed reviews ALL

Room is big enough for the price and location,most importantly,room is clean.breakfast is good.hotel reception able to converse in english.

Dear Dandan Z., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Wrongly charge me for the food

Customer review rating 0.5/5

P Business - Confirmed reviews ALL

During the stay, I have ordered some food with the coupon which was provided by the hotel staff. Before ordering food, I have called and have asked in details on how it works and how to use the coupon (Giving the detail of coupon to the staff and putting the coupon on the table in front of the room). However, when I checked out, I faced the delay from the staff, and I had to ask what was the problem (Otherwise they wouldn't talk to me). They told me I have to pay for my food. Remind you at this point, I have asked and have calculated the price. I was absolutely certain that the price has not exceeded the coupon and I did everything right. I had to tell the staff in details of what I did (including the number on the coupon). Then they proceeded to not charge me. I could not imagine if I didnt remember the number on the coupon what will happen. On top of that, the staff also asked if I have ordered any breakfast (which I didn't). I paid to stay here, and I expected the professional treatment from the hotel. Instead this is what I have experienced. Also, I stayed at the end of April which is the end of test and go period. It's not a new setting for the hotel as it almost ended, so I did not expect the mistake like this. I hope my comment will results in some improvement.

Dear Ponpawee P., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Perfect location , rooms are gorgeous!!!

Customer review rating 5.0/5

Michael J. Friends - Confirmed reviews ALL

The people were absolutely wonderful. The rooms are gorgeous. Maids did a beautiful job. The front desk crew were extremely helpful. I’m coming back as soon as I can. It’s my favorite hotel!

Dear MICHAEL j., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Little gem in Bangkok

Customer review rating 3.5/5

James C. Couples - Confirmed reviews ALL

Great room with a magnificent shower. Would happily stay here again. Staff very friendly and helpful, whilst breakfast at the cafe was an interesting selection.

Dear James Edward Anthony C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good hotel

Customer review rating 3.5/5

Mathieu P. Business - Confirmed reviews ALL

It was my 9th stay in Bangkok, but first time in this Mercure Sukhumvit 11. The Accorhotels offer in Bangkok is so wide so for each stay I try a different one. Comparing with the other I tried, I find the Mercure Sukhumvit 11 as a good choice for its value for money. Room is large, clean and comfortable, although getting a bit old. Location is great. Pool is enjoyable and Lily Fu restaurant is a nice place to chill. Unfortunately, it is very difficult to liaise with the hotel prior to the stay, and even after the stay. Emails don't get answered and that is both stressful and painful. Also, my Gold status has not been subject to any benefit during this stay (no welcome drink, special attention, upgrade...)

Dear MATHIEU P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

First Visit to this well located hotel

Customer review rating 4.0/5

Ray P. Couples - Confirmed reviews ALL

This hotel is in a good location, was clean and the bedroom was extremely comfortable. Reception was a bit chaotic and certain details were not made clear on check in. However, the staff were incredibly friendly and were clearly stretched with so many customers. The breakfast was good but again things were clearly at full stretch during the service. I enjoyed staying at this hotel and will certainly use it again…….and must say that the free parking was incredibly useful.

Very nice room

Customer review rating 4.0/5

Richard H. Solo - Confirmed reviews ALL

Friendly staff

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Well located, friendly staff

Well located, and good standard in room and facelitys

Customer review rating 4.0/5

Mr. M. Solo - Confirmed reviews ALL

All good

Dear MORTEN L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Excellent customer care

Customer review rating 5.0/5

Tourist Solo - Confirmed reviews ALL

Rooms were clean and airy. Staff very helpful. Check in and out easy. Breakfast good value for money. Excellent location.

Dear YVONNE H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Convenient location and great staff

Customer review rating 5.0/5

Bodo K. Business - Confirmed reviews ALL

I had a most enjoyable 4 night stay and very much appreciated the efficiency and helpfulness of the team.

Dear Bodo Werner K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Thailand 21

TripAdvisor rating 4.0/5

leedE9103PL TripAdvisor review

I would just like to thank the whole team at the Mercure Sukhumvit 11 for their professionalism & service throughout my unexpected long stay due to the COVID situation. Their dedication to ensure their customers experience in a safe and clean environment is second to none; they were both supportive & understanding throughout & I cannot thank them enough! Keep up the great work & I look forward to my next visit!

Dear Valued guest, Thank you for giving your appreciation regarding your most recent stay in Mercure Bangkok Sukhumvit 11. We are pleased to hear that you enjoyed the service received during your stay with us. Should your travels bring you back to Bangkok, we would be pleased to welcome you again. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Disappointing stay

TripAdvisor rating 3.0/5

H2022WSfrank TripAdvisor review

First of all, the property is grossly understaffed at reception. Our check in took 30 minutes (!). While checking in we were next to a ASQ customer checking in. The lady dealing with his check in was in full hazmat suit but we were not, so what is the point of ASQ if you are mixing with other customers from check in?? Rooms are lovely but booked with Privilege club access and it was closed (not informed on arrival). No upgrade as Gold card holder and amenities in room was not the same as booked. For that price and with that experience I will not stay there again.

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