Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,529 reviews

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18 Sukhumvit Soi 11, Nana, Khlongtoey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Telephone
Fax +66 2 120 8889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,529 reviews

Customer review rating 5.0/5

Bhavik V. J. Solo - Confirmed reviews ALL

Great location. Nice rooms

Dear Valued Guest, Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed our great location and comfortable rooms, and that Thon from Housekeeping made a positive impression during your stay. Your kind recognition will certainly be shared with him. At the same time, we sincerely apologize that the room was not cleaned properly prior to your arrival. Please accept our apologies for this oversight, as this does not reflect the standards we strive to maintain. Your feedback has been shared with our Housekeeping team for immediate review and improvement. We truly appreciate your valuable comments and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Deborah C. T. Couples - Confirmed reviews ALL

Had a lovely stay, big thanks for the fantastic arrangement on our bed for my birthday. Som and Dom had arranged a cake for my birthday which was greatly appreciated.

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had a comfortable and lovely stay with us. It is especially rewarding to know that the birthday arrangement and cake helped make your celebration even more special. Your kind recognition of Som and Dom is truly appreciated, and we will be very pleased to share your compliments with them. Thank you once again for choosing to celebrate with us. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Malcolm J. G. Families - Confirmed reviews ALL

Excellent, checkin great, concierges particularly helpful

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you experienced excellent service throughout your stay and that our Heartists made such a positive impression. It is especially rewarding to know that your check-in experience was smooth and that our Concierge team was particularly helpful. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Patrick G. O. Families - Confirmed reviews ALL

The conceierge & security team provided a standout service. Ken in particular was great. We travelled with two young children and the staff & room were great.

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our location, rooms, and the service provided by our Heartists. It is especially rewarding to know that our Concierge and Security teams made such a positive impression during your family stay. Your kind recognition of Ken is truly appreciated, and we will be very pleased to share your compliments with him and the team. We are glad that both you and your children had a great experience, and we look forward to welcoming your family back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 4.5/5

Jaco U. Couples - Confirmed reviews ALL

The hotel is very well located, close to BTS Nana and not too far from MRT Sukhumvit. The staff are friendly and helpful, the rooms are very clean and spacious. The only (small) downside is that the hotel is not new so it is possible to see signs of wear and tear on the furniture and, in the case of my room, in the shower.

Dear Valued Guest, Thank you very much for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed our convenient location near BTS Nana and MRT Sukhumvit, as well as the spacious and clean rooms. It is especially rewarding to know that our Heartists made such a positive impression with their friendly and efficient service. Your kind recognition of our housekeeping team on the 10th floor is truly appreciated, and we will be very pleased to share your compliments with them. They will be delighted to know their efforts contributed positively to your stay. At the same time, we sincerely appreciate your comments regarding the signs of wear and tear in some areas of the room and bathroom. Your feedback has been shared with our team as we continuously work on maintaining and improving our facilities. Thank you once again for your valuable feedback. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Other web-users rate our hotel

  • 1,433 reviews 9.5/10 Location
  • 1,436 reviews 8.6/10 Room
  • 1,777 reviews 9.3/10 Service
  • 17 reviews 8.6/10 WiFi
  • 810 reviews 8.3/10 Comfort
  • 601 reviews 8.7/10 Cleanliness
  • 516 reviews 8.5/10 Breakfast
  • 240 reviews 9.1/10 Pool

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