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Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating 4.4/5 2,391 reviews

ALLSAFE approved hotel

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How it works?
Mercure Bangkok Sukhumvit 11
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+ 11 Services

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions (nearby) Paying
  • Bicycles rental (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110 bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Our accommodation(s)

Our restaurants and bars

El Gaucho Argentinian Steakhouse

Stylish, modern Argentinean steakhouse offering the best meats cooked to your specification and instructions on the grill. The restaurant features a stunning wine cellar, spectacular bar and terrace area.

Non contractual photo

Alex Brasserie

Alex Brasserie brings together the best components of a restaurant, bar and a lounge serving vibrant French cuisine and creative fusions. Open daily from 6am to midnight.

Non contractual photo

POOL BAR

The Pool Bar offers a selection of alcoholic and non alcoholic drinks and light snacks. Open daily from 6am to 10pm.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,391 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,323 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Central

Customer review rating 4.5/5

James W. Solo - 26/07/2021 Confirmed reviews ALL

Room was nice and big,food was good and service very good

Dear JAMES w., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It's nice to heard that you were satisfied with the room size and good food. We hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

I have had a very good stay at this place.

Customer review rating 4.5/5

Ploychompoo I. Solo - 26/07/2021 Confirmed reviews ALL

The room is very spacious. The bed is comfortable to lie on. The staffs are helpful and yet friendly. I’m satisfied.

Dear PLOYCHOMPOO I., We are very happy to learn that you had a great time for your quarantine stay with us and our staff provided you a great services experience. We look forward to welcoming you again soon. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

Excellent Quarantine Stay

Customer review rating 5.0/5

Joy N. Solo - 26/07/2021 Confirmed reviews ALL

Having a comfortable bed is essential for a 2 week isolation stay and yours was exceptionally comfortable. Your Wi-fi was strong and your hot water was constant. Food and room service was excellent for what it was (in quarantine) too.

Dear PORNCHAN N., We very much appreciate your comments regarding your recently quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Amazing Team at Mercure

Customer review rating 5.0/5

Lee W. Solo - 24/07/2021 Confirmed reviews ALL

A fantastic stay during such a challenging time, the Mercure staff made the stay relaxing, comfortable and enjoyable. Their support with documents and the ever changing issues with the covid shutdown in Bangkok and the evolving requirements was pure professional hospitality. The team should be proud, and I will definitely return to the Mercure brand. Well done !

Dear LEE GORDON W., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Great ASQ experience

Customer review rating 5.0/5

Alex Solo - 21/07/2021 Confirmed reviews ALL

I am very positive about my ASQ experience with Mercure Bangkok Sukhumvit 11 Positives: - Extremely good value for money (My package included a great view; my COVID swabs and of course my meals - The meals were delicious; I was particularly fond of the Thai and Japanese options. Also my morning omelet was delicious. - The reception staff were very efficient with good and clear communication via the Line app. - Every effort was made to make the 14 day mandatory quarantine as bearable as possible (and I found my quarantine to be quite enjoyable!) Negatives: -Cant really think of any negatives

Dear WILHELM R., Thank you very much for sharing your great comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback regarding staff efficiency and delicious food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Well located, and well serviced

Customer review rating 4.5/5

Alya Families - 19/07/2021 Confirmed reviews ALL

It was really nice, the service is great the food as well.

Dear SOERAKOESOEMAH A., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Well located, Good Stay, Good service assistant

Customer review rating 4.5/5

Attasuree Solo - 15/07/2021 Confirmed reviews ALL

Overall is good. However when I had check out, The reception forgot to gave my PCR Test documents and I had a flight on that Day(The airline had required for check in). Luckily I called back to hotel and then admin helped me to told hospital, sent via email . Finally I had got documents on time.

Good stay & Friendly staffs

Customer review rating 5.0/5

Mjay Solo - 15/07/2021 Confirmed reviews ALL

Stayed in this hotel during the pandemic, but everything went smoothly! Clean room with enough space for in-room exercise, and friendly staffs who serve my requests! Internet was fast enough, as well as Netflix was available too!

Dear THITHIWAT M., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Nice stay, big room

Customer review rating 4.5/5

Sudamas Solo - 15/07/2021 Confirmed reviews ALL

Everything was great! The room is big with good facilities you can request upon. However, when ordering outside delivery service, the hotel was slow to bring it to the room. I have been quarantine in other hotel before and this have never happened to me. Despite that fact, the nurses & the hotel staffs were very friendly.

Nice and large room

Customer review rating 5.0/5

H. Y. C. Business - 14/07/2021 Confirmed reviews ALL

second time stay, great experience.

Dear YUE H., We thank you for taking the time to give us your feedback about your second quarantine stay with us and also for letting us know your stay were great. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometimes soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Well organised, clean and friendly staffs

Customer review rating 4.5/5

Np Business - 12/07/2021 Confirmed reviews ALL

ASQ stay, hotel staff and nurses provided great support. Hotel room and facilities are very clean. Staffs strictly follow the rules from health ministry. Very tasty food. Hotel really take care of customers requirements, food allergies etc.

Dear Valued guest, Thank you for giving your appreciation regarding your most recent quarantine stay in our property. We are pleased to hear that you enjoyed the service received during your stay with us, and also our facilities as well as the tasty food! Should your travels bring you back to Bangkok, we would be pleased to welcome you again. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Excellent Service

Customer review rating 5.0/5

P. Families - 10/07/2021 Confirmed reviews ALL

Stay for quarantine. Well organized and prepared our request well. Thank you

Dear THEO MANGGALA P., Thank you for reviewing the quarantine staying experience with Mercure Bangkok Sukhumvit 11. We are thrilled to read that you enjoyed a quarantine with us. Please be assured that I will share your kind feedback with the team and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager
Customer review rating 4.5/5

Anonymous Solo - 07/07/2021 Confirmed reviews ALL

room is big enough for the one have to quarantine 2 weeks, have a comfortable king size bed and more options for the food menus

Dear Kit Yee Winnie C., Thank you very much for sharing your quarantine experience with us, We are delighted to see that you enjoyed the room, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great room great service grest experience

Customer review rating 5.0/5

Alan Solo - 30/06/2021 Confirmed reviews ALL

10 out of 10 for Mercure!

Dear ALAN M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen. Hotel Manager

The Hotel Cares

TripAdvisor rating 5.0/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Extremely noisy hotel.

TripAdvisor rating 3.0/5

MisterKai 31/01/2020 TripAdvisor review

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Dear guest, Thank you for taking the time to give us your feedback on your recent stay. Please accept my sincerest apologies for the check in process which was not up to your expectation, your comment has inspired action. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Relaxing stay @Bangkok

TripAdvisor rating 5.0/5

Christian W Couples - 25/01/2020 TripAdvisor review

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Dear guest, Thank you for taking the time to give us your detailed feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Best Hotel in the area

TripAdvisor rating 5.0/5

travelsid Solo travel - 20/01/2020 TripAdvisor review

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Mosquitoes in Alex

TripAdvisor rating 4.0/5

442DavidG442 Friends getaway - 11/01/2020 TripAdvisor review

Whilst the hotel and amenities were very good, breakfasts were spoiled by prolific mosquitoes in biting mode. Staff were alerted but said that it was due to the doors opened. They did provide a spray but too late

Dear guest, Thank you for taking the time to score us. This is a great reward to receive feedback. On the other hand, I am sorry that your breakfast experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we have brought your comments to the team at Alex Brasserie to look into this in order to improve our guest service satisfaction. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Good value for money

TripAdvisor rating 4.0/5

zorglan Family - 06/01/2020 TripAdvisor review

Great location, great staff who reply to our request. Lot of good restaurant around this hotel. We booked for 2 days with privilege club package. Happy hour just before diner is very convenient and great idea.

Dear guest, Thank you for reviewing your recent experience. We are thrilled to read that you enjoyed a great moment with us. Please be assured that I will share your kind feedback with the team. We look forward to meeting you again soon. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

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