Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.7/5 1,498 reviews

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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,498 reviews

TripAdvisor Rating  4.6/5  1,906 reviews

Certificate of excellence 2025

Mercure Bangkok. Average

TripAdvisor rating 4.0/5

abilash7 TripAdvisor review

Stayed for 4 nights. Some staff were very pleasant and helpful. Shout out to Adison and Bel. Room was spacious, clean and tidy. Stingy on the water. I mean we booked a family room. 4 bottles of 500mls were barely sufficient with a kid around. Asked for more bottles but apparently there's a quota for water. Found this appaling for a 5star hotel and for the price we paid. Dont think will be returning.

Customer review rating 5.0/5

Ankit T. Business - Confirmed reviews ALL

I had a wonderful stay at Mercure Bangkok Sukhumvit. The hotel is perfectly located in the heart of Sukhumvit, with easy access to BTS, restaurants, nightlife, and shopping areas, making it very convenient for both leisure and business travelers. Being an ALL Accor member, I booked a Privilege Club Room, which included Privilege Lounge access. The lounge experience was excellent, especially the daily Happy Hour from 5:00 PM to 7:00 PM, where eligible Accor members can enjoy drinks in a relaxed and pleasant environment. During happy hour, there were two ladies and one gentleman serving the drinks. Unfortunately, I don’t recall their names, but all three were absolutely superb in their service—very attentive, friendly, and professional. Their hospitality truly enhanced the overall lounge experience.

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay at Mercure Bangkok Sukhumvit. We are delighted to hear that you enjoyed our prime location and found it convenient for both leisure and business activities. It is particularly gratifying to know that you appreciated the Privilege Lounge access and the daily Happy Hour experience. Our team strives to provide attentive and professional service, and I will ensure that your compliments regarding the staff members are shared with them. Your recognition of their efforts is greatly appreciated and motivates us to maintain high standards of hospitality. We hope to welcome you back in the future for another wonderful stay. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Aagya P. Business - Confirmed reviews ALL

Clean room, nice hospitality and healthy breakfast

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms clean, enjoyed our hospitality, and appreciated the healthy breakfast offerings. Your feedback is invaluable to us. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 5.0/5

Samuel K. V. Couples - Confirmed reviews ALL

Always happy and pleasant to stay at the Mercure not disappointed yet again. Courteous, very friendly, helpful and polite staff made us feel at ease and homely! Facilities are good and location is outstanding but he key is safety which is what the Mercure staff ensure that this happens even the free Toot Toot ride to the shopping mall at Terminal 21.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to learn that you found our location advantageous and our facilities satisfactory. It is gratifying to hear that our team made you feel comfortable and at home. Your appreciation of our safety measures and complimentary shuttle service to Terminal 21 is greatly valued. We look forward to welcoming you back for another pleasant experience in the future. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Customer review rating 0.5/5

Michael S. Solo - Confirmed reviews ALL

nothing as ACC0R stands for . sad

Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations or the standards associated with Accor. Your comment is taken seriously, and we regret that your stay left you feeling disappointed. Please accept our sincere apologies, and rest assured that we will review this internally to better understand where we fell short and how we can improve. We appreciate your honesty and hope to have the opportunity to restore your confidence in our hotel in the future. Warm Regards Apiradee Choojiew, Front Office & Quality Manager

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Other web-users rate our hotel

  • 1,419 reviews 9.3/10 Location
  • 1,452 reviews 8.6/10 Room
  • 1,650 reviews 9.3/10 Service
  • 15 reviews 8.1/10 WiFi
  • 576 reviews 8.5/10 Cleanliness
  • 544 reviews 8.7/10 Breakfast
  • 229 reviews 9.4/10 Pool

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