Mercure Bangkok Sukhumvit 11 4 stars

I have been staying a few times already at Mercure Hotel and I will certainly be back again. I like the location on Sukhumvit Soi 11, it's very convenient for my needs. My room was large and very clean. Check-in and check-our procedures are always very fast and smooth. The employees are very friendly and helpful. Due to the Covid situation many shops and businesses in the area were closed during my stay, also the Hotel Restaurant.

My first impression happened from the moment step out of the car until I got into my room. The hotel concierge opened the car door for me, performed temperature check and led me to the front desk. The front desk was well prepared and polite. She did not only perform fast check in but she had also offered early check in and late check out service before I ever asked. That was impressive. The room was nice, clean and quiet. The shuttle service to BTS Nana was great. I would not doubt about these special treatment if I booked directly with Accor. But I booked my room this time via Agoda and I still received a special treatment from the hotel staff. This is Amazing !

Please improve the breakfast. Very poor quality of breakfast. Very small selections. Poor croissants

The hotel is clearly struggling with occupancy and hence lack of facilities Soi 11 has become a disaster area and with closures abundant is not currently much of a location. The hotel staff did all they could to accomodate our stay and the courtesy Tuk Tuk proved to be particularly useful on a couple of occasions. One usage was an early 6.30am trip to the hospital, arranged out of hours with no difficulty. I have to give the staff every credit for giving a good service in difficult conditions

Over all good welcome and room very comfy but wifi cannt used even call to reception but cannot fix Room service quite expensive one coke -one glass

your service was great, stuff is friendly. It would be perfect if I can open the window. But I know you have to consider the safe factor. Overall, it was pretty good.

I was really happy with the hotel. Have no complaints. All the staff were great. Your hotel is very good value for money.

Pleasant stay shadowed by the poor food experience. The breakfast pastry offering in the lounge (16th floor) did not seem fresh in any of the days... Worst was the experience with the partner restaurant Alex, which now I strongly advise anyone to stay far away from it. Having requested the ribs, I found it very strange to be served in a matter of brief minutes, just to quickly notice that the food had been heated (probably from lunch or previous day)... Despite mentioning it to the staff, which in turn said that she mentioned it to the chef, no feedback was received. Bill paid in full, with the promise to never return!

sleep well The room is big very comfortable

Always nice to stay in this hotel, very friendly staff

This is one of the best Mercures I've ever stayed at. Refurbished rooms, nice swimming pool area, very friendly staff in the club lounge.

Hotel with great location near Nana BTS. There are a lot of dining options around hotel as well as 2 restaurants Alex and El Gaucho incorporated in the hotel's building. All services provided in hotel are very good. Rooms are clean, comfortable and quiet. Hotel provided me with all benefits of Gold All program membership level.

We have no stayed 3 times in this Mercury and we really liked it! Nice location in Nana, lots of restaurants etc nearby. Tuktuk ride to Nana station even it is not far away. Room are clean and nice, comfortable beds. Wish there was balconys in room though. Pool is big enough with pool bar and really nice staff. Breakfast was ok, but got boring after eating many days so i would definitely improve that. All in all, i recommend this hotel highly!

Friendly and helpful staff,and housekeeping was great.

I think the hotel it's too expensive for the amount of money they ask. Exammple... I use to book the Suite. Last time to switch on the bathroom light have to go in a switch situated in the living. Most of the Pack doesn't work good, everytime you have to take of the card from the electric and restart. The staff try to do their best but I think it's expensive but no quality