Mercure Bangkok Sukhumvit 11 4 stars

The room is very spacious and this is the most important factor if you need to do 14 days Quarantine. The service is good too.

Quarantine for 2 weeks. Great room. Wifi good. Tv good. I will stay there again Thankyou

Even my stay was due to COVID-19 as an ASQ hotel, the staff was very friendly and helpful. Big room and very comfortable bed A special thanks to Addison, who took great care of me when I had the 1 hour daily "break" after my first covid test.

I have been staying a few times already at Mercure Hotel and I will certainly be back again. I like the location on Sukhumvit Soi 11, it's very convenient for my needs. My room was large and very clean. Check-in and check-our procedures are always very fast and smooth. The employees are very friendly and helpful. Due to the Covid situation many shops and businesses in the area were closed during my stay, also the Hotel Restaurant.

My first impression happened from the moment step out of the car until I got into my room. The hotel concierge opened the car door for me, performed temperature check and led me to the front desk. The front desk was well prepared and polite. She did not only perform fast check in but she had also offered early check in and late check out service before I ever asked. That was impressive. The room was nice, clean and quiet. The shuttle service to BTS Nana was great. I would not doubt about these special treatment if I booked directly with Accor. But I booked my room this time via Agoda and I still received a special treatment from the hotel staff. This is Amazing !

Please improve the breakfast. Very poor quality of breakfast. Very small selections. Poor croissants

The hotel is clearly struggling with occupancy and hence lack of facilities Soi 11 has become a disaster area and with closures abundant is not currently much of a location. The hotel staff did all they could to accomodate our stay and the courtesy Tuk Tuk proved to be particularly useful on a couple of occasions. One usage was an early 6.30am trip to the hospital, arranged out of hours with no difficulty. I have to give the staff every credit for giving a good service in difficult conditions

Over all good welcome and room very comfy but wifi cannt used even call to reception but cannot fix Room service quite expensive one coke -one glass

your service was great, stuff is friendly. It would be perfect if I can open the window. But I know you have to consider the safe factor. Overall, it was pretty good.

I was really happy with the hotel. Have no complaints. All the staff were great. Your hotel is very good value for money.

Pleasant stay shadowed by the poor food experience. The breakfast pastry offering in the lounge (16th floor) did not seem fresh in any of the days... Worst was the experience with the partner restaurant Alex, which now I strongly advise anyone to stay far away from it. Having requested the ribs, I found it very strange to be served in a matter of brief minutes, just to quickly notice that the food had been heated (probably from lunch or previous day)... Despite mentioning it to the staff, which in turn said that she mentioned it to the chef, no feedback was received. Bill paid in full, with the promise to never return!

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.