Dear Valued Guest, Thank you so much for your perfect rating and for sharing such wonderful feedback. We’re truly delighted to hear that you had such a wonderful stay and that everything, from check-in to check-out, went smoothly. It means a lot to know that our team’s attention to detail, responsiveness, and genuine care made your experience even better than expected. We’ll certainly share your kind words with our Heartists. Knowing that everyone you met was courteous, attentive, and happy to assist is a wonderful encouragement for the whole team. Thank you again for choosing Mercure Bangkok Sukhumvit 11. It was a pleasure having you with us, and we very much look forward to welcoming you back again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for taking the time to share such lovely feedback. It’s always a pleasure to welcome you back, and we’re truly happy to hear that you once again enjoyed a comfortable and clean stay, our convenient location, great amenities, and the warm service from our team. A special thank you for recognizing Roj, our Chef in the Privilege Lounge, as well as Don, Som, and Kwang from the Privilege Lounge. We’re also delighted that your breakfast waitress took such good care of you. We’ll certainly share your kind words with everyone — it will mean a lot to them. We’re glad our Housekeeping team kept your room fresh and comfortable throughout your stay as well. Thank you again for your continued support and loyalty. It’s always wonderful to have you with us, and we look forward to welcoming you back again very soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your rating and for sharing your feedback. We’re happy to hear that you appreciated our convenient location and felt safe during your stay. We’re also especially pleased that Kook was helpful and supportive. We’ll be sure to share your kind words with Kook! Thank you as well for your honest comment about the furniture. We understand that some areas would benefit from refurbishment, and your feedback has been shared with our management team for consideration as we continue to look for ways to improve our rooms and facilities. Thank you again for staying with us. We truly appreciate your feedback and hope to welcome you back to Mercure Bangkok Sukhumvit 11 for an even better stay next time. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and kind feedback! We’re delighted to hear that you enjoyed our great location, spacious room, and the friendly service from our team. It’s lovely to know that you had such a comfortable stay with us. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly appreciate your support and hope to welcome you back again very soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your amazing rating and for the lovely “7*” compliment! We’re truly happy to hear that you continue to enjoy our location and that we’re able to provide an experience worthy of 7 stars in your eyes. Your continued support means so much to our entire team. It’s always a pleasure having you with us, and we look forward to welcoming you back again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for your kind feedback! We’re really happy to hear that you enjoyed your stay and appreciated the cleanliness, hygiene, convenient location, and friendly service from our team. Your kind words mean a lot to all of us and are a lovely encouragement to keep doing our best for every guest. Thank you again for staying with us. We hope to welcome you back to Mercure Bangkok Sukhumvit 11 very soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for sharing such a detailed and heartfelt review. We’re truly delighted to hear that your stay was “the best” and that, despite the challenges you experienced during the booking process, our team was able to make your family’s stay a wonderful one. A very special thank you for your kind words about Khun Latte and Khun Top. We’re especially happy to hear how Khun Latte understood your situation and helped arrange everything for your family, while Khun Top made sure your luggage was taken care of promptly. We’ll definitely share your lovely compliments with both of them — we’re sure it will mean a lot. We’re also very pleased that you were impressed by the friendliness and care of our Housekeeping team. It’s wonderful to know that they were attentive to your needs and thoughtfully offered fresh towels and amenities even when room cleaning was not required. Your 100/100 cleanliness and team ratings are a wonderful recognition of their efforts. At the same time, we sincerely appreciate your detailed feedback regarding the booking and communication experience. We understand how frustrating it must have been to receive different information about the seafood buffet and then find that the information was not consistently communicated by the hotel team. We’re sorry that you had to spend so much time checking and confirming the information, especially when travelling with your family. Although this did not affect the quality of your actual stay with us, we fully understand your concern about the communication gap between promotions, reservations, and the front desk. Your feedback is valuable, and we will share it with the relevant teams as a reminder of how important clear and consistent information is throughout the guest journey. Most importantly, we’re so happy that once you arrived, your family had a fabulous stay. Thank you again for giving our team the opportunity to take care of you and for recognizing the Heartists who made your visit special. We hope to welcome you and your family back to Mercure Bangkok Sukhumvit 11 again very soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for sharing your kind words with us. It really makes us happy to know that our team’s warm hospitality made you feel comfortable and helped make your stay such a pleasant one. We’re especially glad that the thoughtful late check-out arranged by our Reception team came as a nice surprise and added something special to your stay. We truly appreciate your understanding regarding the small issues with the amenities, and we’re grateful that they did not take away from your overall experience. Thank you again for staying with us. It was a pleasure having you here, and we hope to welcome you back to Mercure Bangkok Sukhumvit 11 very soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your amazing rating and for such a wonderful compliment! It genuinely makes us smile to hear that Mercure Bangkok Sukhumvit 11 is the best Mercure you’ve stayed at and that you had such a great experience with us. Knowing that you enjoyed your time here means a lot to all of us. Thank you again for choosing to stay with us. It was a pleasure having you here, and we can’t wait to welcome you back to Bangkok for another great stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that several aspects of your experience did not meet the standards we aim to provide. We are particularly concerned to learn about the mold spots, shower head condition, hair found in the room, broken bar lock, A/C adjustment, and sewage odor from the shower drain. These are important maintenance and housekeeping matters, and we will share your comments with the relevant departments for thorough follow-up and improvement. We also appreciate your feedback regarding the toiletries, room amenities, towel replacement, and room cleaning preferences. We understand how important it is for guests to have their preferences respected, and we will review how these services are communicated and carried out. We are sorry as well that the welcome you received from our Front Office team did not meet your expectations. At the same time, we are grateful for your kind recognition of our Bell and Housekeeping teams. We will make sure your positive comments are shared with them. Regarding the location, Mercure Bangkok Sukhumvit 11 is situated in a vibrant area known for its nightlife and entertainment. We understand that this atmosphere may not suit every guest, and we regret that the location did not align with your expectations. On a positive note, we are pleased that you found the bed comfortable and the Wi-Fi reliable. Your feedback is valuable in helping us identify areas where we need to improve, and we sincerely hope to have the opportunity to provide you with a significantly better experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your excellent rating and for sharing such a thoughtful review. It is wonderful to welcome you back after so many previous stays, and we are delighted to hear that you noticed the improvement in our service. We are glad you enjoyed our central location, spacious rooms, bathroom facilities, and ALL Gold recognition. A special thank you for your kind words about Khun Best. We will certainly share your compliments with her — we are sure they will make her day! We also appreciate your helpful suggestion regarding the welcome fruit and cutlery, and your honest feedback about the surrounding area and Accor Explorer rates. We understand your concerns and have shared these comments with the relevant teams for consideration. Most importantly, we are very happy to hear that you had an excellent stay overall and appreciated our sustainability initiative. Thank you again for your continued loyalty and support. We look forward to welcoming you back again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and kind feedback. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. We are especially pleased that you appreciated the good service provided by Ken. We will certainly share your kind words with him as a wonderful encouragement. Thank you once again for your support. We look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for sharing your rating and your feedback following your recent stay. We are pleased to know that you appreciated our convenient location in the lively Sukhumvit Soi 11 area and found the property well maintained despite its age. We also appreciate your honest comments regarding the overall setup, welcome drink arrangement, and poolside experience. We understand that these aspects may have affected your overall impression, and we will share your feedback with the relevant teams as we continue looking for ways to improve the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect rating and for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and that everything was great during your stay. It is especially rewarding to know that our team made such a positive impression on you. Your special recognition of Kate, Wanni, and Latte is sincerely appreciated. We will certainly share your kind compliments with them, and we are sure they will be delighted to know that their service contributed to your enjoyable experience. Thank you once again for your continued support and for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that your overall experience was good. However, we sincerely apologize for the unpleasant experience of finding a cockroach in your bathroom. This is certainly not the standard of cleanliness we aim to provide, and we fully understand your disappointment. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate review. We will reinforce our inspection and pest-control procedures to help prevent a similar incident from occurring. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the clean and comfortable experience you deserve. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay. We are sorry that the ongoing construction in the surrounding area affected your experience, particularly with the access delays into Sukhumvit Soi 11 and the additional noise. We understand how inconvenient this can be, and we appreciate your patience while these external works are taking place. We also sincerely apologize that the bathroom worktops were not sufficiently clean. This does not reflect the standards we aim to maintain. Your feedback has been shared with our Housekeeping team to reinforce the importance of thorough cleaning and inspection before every guest arrival. Thank you once again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing such wonderful feedback. We are truly delighted to hear that you consider us your go-to hotel in Bangkok and that you enjoyed our fantastic location, close to all the action. It is especially rewarding to know that our Reception and Bell team made such a positive impression during your stay. Your kind recognition is greatly appreciated and will certainly be shared with both teams as encouragement to continue providing warm, attentive, and professional service. Thank you once again for your continued trust and support. We are honored to be your preferred hotel in Bangkok and look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to hear that you enjoyed your comfortable stay and appreciated the spacious connecting room, cleanliness, and overall comfort. It is wonderful to know that the room suited your needs. We also appreciate your suggestion regarding the addition of an air purifier. Your feedback is valuable, and we will share it with our management team for consideration as we continue to explore ways to enhance our guests' comfort and wellbeing. Thank you once again for your kind support and constructive suggestion. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing such a detailed and thoughtful review. We are delighted to hear that you enjoyed a surprisingly quiet and comfortable stay despite our vibrant location in the Nana area. We are especially pleased that, as an ALL Elite member celebrating a belated birthday with friends, you appreciated the room upgrade and birthday decoration arranged by our team despite the hotel being at very high occupancy. We hope this helped make your celebration a little more special. Your kind recognition of Khun Som and Khun Kwang from the Club Lounge, as well as Khun Benz from the Front Desk, is sincerely appreciated. We will be delighted to share your compliments with them. Knowing that their warm, friendly, and helpful service contributed positively to your stay is a wonderful encouragement. We are also pleased that you enjoyed the Club Lounge and found it comfortable even during a busy period. Your comments regarding the room décor and the need for refurbishment are valuable. We understand that some areas may feel dated, and your feedback has been shared with our management team as we continue to evaluate opportunities to refresh and enhance our facilities. We also appreciate your observation regarding the heavy front door. Your feedback has been shared with our Engineering team for review, as we always want our facilities to be convenient and comfortable for our guests. Thank you once again for your continued loyalty and for your constructive suggestions. We are delighted that you would rate the hotel highly, and we hope to welcome you back again for another memorable stay—and perhaps achieve that 10/10 next time! Warm regards, Apiradee Choojiew, Front Office & Quality Manager