Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay. We are sorry that the ongoing construction in the surrounding area affected your experience, particularly with the access delays into Sukhumvit Soi 11 and the additional noise. We understand how inconvenient this can be, and we appreciate your patience while these external works are taking place. We also sincerely apologize that the bathroom worktops were not sufficiently clean. This does not reflect the standards we aim to maintain. Your feedback has been shared with our Housekeeping team to reinforce the importance of thorough cleaning and inspection before every guest arrival. Thank you once again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing such wonderful feedback. We are truly delighted to hear that you consider us your go-to hotel in Bangkok and that you enjoyed our fantastic location, close to all the action. It is especially rewarding to know that our Reception and Bell team made such a positive impression during your stay. Your kind recognition is greatly appreciated and will certainly be shared with both teams as encouragement to continue providing warm, attentive, and professional service. Thank you once again for your continued trust and support. We are honored to be your preferred hotel in Bangkok and look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to hear that you enjoyed your comfortable stay and appreciated the spacious connecting room, cleanliness, and overall comfort. It is wonderful to know that the room suited your needs. We also appreciate your suggestion regarding the addition of an air purifier. Your feedback is valuable, and we will share it with our management team for consideration as we continue to explore ways to enhance our guests' comfort and wellbeing. Thank you once again for your kind support and constructive suggestion. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing such a detailed and thoughtful review. We are delighted to hear that you enjoyed a surprisingly quiet and comfortable stay despite our vibrant location in the Nana area. We are especially pleased that, as an ALL Elite member celebrating a belated birthday with friends, you appreciated the room upgrade and birthday decoration arranged by our team despite the hotel being at very high occupancy. We hope this helped make your celebration a little more special. Your kind recognition of Khun Som and Khun Kwang from the Club Lounge, as well as Khun Benz from the Front Desk, is sincerely appreciated. We will be delighted to share your compliments with them. Knowing that their warm, friendly, and helpful service contributed positively to your stay is a wonderful encouragement. We are also pleased that you enjoyed the Club Lounge and found it comfortable even during a busy period. Your comments regarding the room décor and the need for refurbishment are valuable. We understand that some areas may feel dated, and your feedback has been shared with our management team as we continue to evaluate opportunities to refresh and enhance our facilities. We also appreciate your observation regarding the heavy front door. Your feedback has been shared with our Engineering team for review, as we always want our facilities to be convenient and comfortable for our guests. Thank you once again for your continued loyalty and for your constructive suggestions. We are delighted that you would rate the hotel highly, and we hope to welcome you back again for another memorable stay—and perhaps achieve that 10/10 next time! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and kind feedback. We are delighted to hear that you appreciated our convenient location and the good service provided by our Heartists. Your positive comments are greatly appreciated and encourage our team to continue delivering warm and attentive hospitality. Thank you once again for your support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations, particularly after you had specifically requested a non-smoking room. We fully understand how disappointing and uncomfortable it must have been to return to your room and discover a strong cigarette odor, especially when the room had been assigned as non-smoking. We are sorry that the odor appeared to be coming through the bathroom ventilation system and subsequently affected the entire room. While we are pleased that our team responded to assist you, we regret that you had to endure the situation overnight before a room change could be arranged. We are equally sorry that the replacement room had an unpleasant wet-wood or musty odor. This clearly did not provide the fresh and comfortable environment you should expect from a non-smoking room. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for thorough inspection of both the ventilation system and room conditions. We are also reinforcing our procedures for checking and maintaining non-smoking rooms to prevent similar issues from occurring. We sincerely regret the inconvenience and discomfort you experienced during your stay. Thank you for bringing these matters to our attention, as your feedback helps us identify areas requiring immediate attention. We hope you will consider giving us another opportunity to restore your confidence in Mercure Bangkok Sukhumvit 11. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing such a heartfelt and detailed review. We are truly delighted to hear that you had an exceptional stay and that you felt genuinely welcomed and valued as an ALL Gold member. Recognition and personalized hospitality are very important to us, and it is wonderful to know that your experience with our team reflected this. Your special recognition of Bombay at the Front Desk is sincerely appreciated. We are thrilled to hear that her warm, professional, attentive, and sincere service made such a great first impression and set the tone for your stay. We will certainly share your wonderful compliments with her. We are equally grateful for your kind words about Kitt and Adison. It is particularly meaningful to know that you noticed their consistent care and attentiveness toward other guests as well. This is a wonderful reflection of the genuine hospitality we strive to provide, and your recognition will be a great encouragement to them. We are also pleased that you enjoyed the spacious and beautifully designed room, premium furnishings and amenities, and the comfort of our beds and pillows. We are delighted that these details helped you relax after exploring Bangkok. As you so beautifully expressed, it is our people who truly make a hotel stay memorable. Your kind words will be shared with Bombay, Kitt, Adison, and the wider Mercure team, who will be proud to know that they helped make your Bangkok experience extra special. Thank you once again for your generous support and for recommending us. We would be absolutely delighted to welcome you back to Mercure Bangkok Sukhumvit 11 for another exceptional stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing such a detailed and heartfelt review. We are truly delighted to hear that you had such a comfortable and enjoyable stay from the moment you arrived. It is especially rewarding to know that you appreciated the warm welcome, attentive service, cleanliness, and spaciousness of your room. We are also pleased that our team was able to assist promptly with your requests and provide helpful guidance to make your time in Bangkok more comfortable and enjoyable. Your kind recognition of our Heartists and their genuine care for your experience and well-being means a great deal to us. We are also pleased to know that you found the check-in and check-out process smooth and that you enjoyed the convenience of booking through our website and app. We sincerely appreciate your positive comments regarding our sustainability commitment as well. It is encouraging to know that our efforts to operate responsibly while maintaining guest comfort and service standards have been noticed and appreciated. We also appreciate your feedback regarding the breakfast selection. While we are delighted with your overall experience, we understand that the breakfast offering did not fully meet your expectations. Your rating has been shared with our Lily Fu's team as valuable input as we continue to review and enhance our breakfast selection. Thank you once again for your wonderful recommendation and for being a valued member and guest. We are truly grateful for your support and look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 for another exceptional stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing your wonderful feedback. We are delighted to hear that you enjoyed your comfortable and clean room, our amenities, and the friendly service provided by our team. We are especially pleased that you appreciated the warm welcome at check-in and the complimentary room upgrade. Your kind recognition of our Front Office and Housekeeping teams is greatly appreciated and will certainly be shared with them. We also sincerely appreciate your constructive suggestion regarding the Executive Lounge opening hours. We understand how convenient it would be to have an earlier morning opening for guests who would simply like to enjoy a peaceful coffee or tea. Your suggestion has been shared with our management and Food & Beverage teams for consideration. Thank you once again for your generous support and valuable feedback. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and your kind feedback. We are delighted to hear that you enjoyed our convenient location and the wonderful service provided by our team. We are especially pleased that Don made such a positive impression during your stay. Your kind recognition will certainly be shared with Don and the entire team. We are sure your appreciation will be a great encouragement to continue delivering warm and attentive hospitality. Thank you once again for your wonderful support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the service provided by our Heartists. Your kind recognition is greatly appreciated and will be shared with the team. We are, however, sorry to hear of your disappointment regarding the ALL dining benefits. We understand that the eligibility and participating outlets can be confusing, and we regret any inconvenience or disappointment this may have caused. Some of our dining outlets are independently operated and therefore may not participate in ALL dining benefits or promotions. We appreciate your feedback and will review how we communicate this information more clearly to our guests to ensure expectations are properly managed before dining. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your valuable feedback and for your continued loyalty to Mercure Bangkok Sukhumvit 11. We are delighted to hear that you had a comfortable stay and that you continue to choose our hotel whenever you visit Bangkok. It is wonderful to know that you appreciate our convenient location, with easy access to the BTS and surrounding attractions. We sincerely apologize, however, that the speed of our Wi-Fi did not meet your expectations. We understand how important a fast and reliable internet connection is, and we are sorry that this affected your experience. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again for your continued support and constructive feedback. We look forward to welcoming you back again and providing you with an even better experience. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for your wonderful feedback. It is truly heartwarming to know that your experience was excellent as always. We are delighted that you received such a warm welcome from Adison upon arrival and that our Reception and Privilege Club teams continued to provide exceptional service throughout your stay. Your kind recognition means a great deal to our entire team, and we will be delighted to share your compliments with Adison and all the Heartists involved. We are especially happy to hear that you will be returning in just eight weeks. We are already looking forward to welcoming you back and making your next stay just as memorable. Thank you once again for your continued loyalty and support. See you again soon! 😊🙏 Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for your wonderful feedback. We are delighted to hear that you consider Mercure Bangkok Sukhumvit 11 the best hotel on Soi 11 and that you enjoyed our great location and the warm service provided by our team. Your kind words are a wonderful encouragement to all our Heartists. We also appreciate your feedback regarding the Wi-Fi speed. We sincerely apologize that the internet connection did not meet your expectations. We understand how important a fast and reliable connection is, and your comments have been shared with our Engineering team for review and improvement. Thank you once again for your generous support and valuable feedback. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing your wonderful feedback. We are delighted to hear that you had another great stay with us. It is especially rewarding to know that you appreciated the service provided by our Executive Lounge team, Housekeeping team on the 12th floor, Concierge team, and Poolside team. Your kind recognition of our Heartists is greatly appreciated and will be shared with all the teams mentioned. We are sure your compliments will be a wonderful encouragement for them to continue providing attentive and friendly service. Thank you once again for your continued support and loyalty. We look forward to welcoming you back again for another great stay soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your excellent rating and wonderful feedback. We are delighted to hear that you enjoyed our convenient location, spacious and clean rooms, and especially the exceptional service provided by our Heartists. It is truly rewarding to know that you found all of our team members to be perfect throughout your stay. Your kind recognition is greatly appreciated and will be shared with the entire team as encouragement to continue delivering warm, professional, and attentive hospitality. Thank you once again for your valuable support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are delighted to hear that you enjoyed our excellent location, reasonable value, and spacious rooms. It is wonderful to know that our proximity to the malls and Sukhumvit area made your stay convenient, and that you also appreciated our fitness center. We are especially pleased that you enjoyed the attentive service provided by our Executive Lounge team. Your kind recognition is greatly appreciated and will be shared with the team as encouragement to continue providing warm and personalized hospitality. Thank you once again for your generous support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the cleanliness of our hotel. We understand your concern regarding the surrounding area. Mercure Bangkok Sukhumvit 11 is located in a vibrant entertainment district with many restaurants, bars, and nightlife venues nearby. We recognize that this lively atmosphere may not be the ideal setting for families, particularly in the evening. We also appreciate your rating for the breakfast selection. Your feedback is valuable to us, and we will share your comments with the Lily Fu's team as we continue to review the variety and quality of our breakfast offerings. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and for sharing such a wonderful review. It is truly an honor to know that Mercure Bangkok Sukhumvit 11 continues to be your preferred hotel whenever you visit Bangkok. We sincerely appreciate your loyalty and are delighted that our team recognizes you and makes you feel at home each time you return. We are especially pleased to hear that you appreciated the room upgrade, our convenient location, comfortable beds, and the warm and attentive service provided by our Heartists. Knowing that you consistently enjoy a great night's sleep with us is particularly rewarding. Your kind recognition of our Front Office team is greatly appreciated. Although you may not remember their names, we will certainly share your compliments with the team. It will mean a great deal to them to know that their friendly and welcoming service has contributed to your wonderful experiences. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back to your home in Bangkok and helping you enjoy many more restful stays with us. Warm regards, Apiradee Choojiew, Front Office & Quality Manager