Mercure Bangkok Sukhumvit 11 4 stars

Only stayed for one night. Comfortable bed and good food in the restaurant.

Always insufficient staffs at reception counter. No actual privilege/priority seen for Accor members. Lifts too small. Coffee machine for breakfast not working properly and can serve only 2 types coffee, cannot see any intention to repair. In our room we put 2 empty glass bottles on the desk but when we came back at night it was disappeared, can only guess that they were thrown away by the house keeper.

Was welcomed by K. Suchada, very professional and accommodating.

We stayed in a family room in Mercure. The room is quite spacious though there is a big pillar in the middle of the room that is not quite safe for children. My kid bumped his head a few time running around the room. The extra bed is a bunk bed, which I don't really prefer for kids. I would rather have 2 queen beds instead. The hotel provides complimentary minibar - free coffee, tea and cold drinks in the fridge, though sometimes they forgot to re-stock them. But upon asking they come and restock. Location wise is very convenient. It is close to Nana BTS station and there are plenty 7Elevens around and even a grocery store (Villa Market) nearby. There are many restaurants around just a short walk from the hotel. However, being in such a busy area means pretty heavy traffic. Waiting for a Grab ride in the morning to Office can take more than half an hour and they charge higher during peak hours. So If you travel with kids/elderlies and need to ride taxi/Grab, plan for the extra travelling time. All in all a good hotel stay. The staffs are friendly and helpful and they make my stay enjoyable.

Can improve the offerings for vegetarians for breakfast. Rest great experience

Reception staff is good - some of the concierge are not v helpful and some are good. As a hotel Guest I was not allowed to sit at the patio coffee shop without purchase if a drink which I found strange

Laundry too expensive like all ACCOR sites, room service items missing every day, staff OK but attention to detail lacking for A$150-200 rate No bar if pool bar closed Lobby seating dirty

Everything perfect . Only the noice of the sink was disturbing when you shower . The food at the club floor was ok , but if I look to other hotels I stayed in , they had a lot more choice in different snacks and food

Check in took almost 45 min. This was due to the fact I could not produce credit card that was used to book as I had cancelled my credit card. Booked a non smoking room and the room just smelled like an ashtray. I was able to change room but soon realised the room they had offer me was in the exact same condition. I gave up and stayed in a room that smelled like an ashtray for 3 days.

This is a good value option close to nightlife and a short walk to the BTS. Surrounded by restaurants and bars with bigger than average rooms and a nice pool. There is also a good restaurant on the ground floor and the canapes in the Club lounge were fresh and delicious.

Mercure 11 has everything you need, from a great location to friendly service, excellent rooms, close to the BTS station and options for you to wine and dine. Recently stayed for 5 nights and wasn’t disappointed, such an #amazinghotel.

Always enjoy my stays at this hotel . . Helpful friendly staff and great location, walking distance to BTS . . Only problem is how busy the street gets at night, complete standstill, but that shows how popular the Soi is . . Only complaint on this stay was the lack of hot water (prefer hot showers)

The check-in was slightly long but not really much of an issue. The staff were very friendly. One thing though, maybe a better selection for the welcome drink would be nice. the only alcoholic choice was Chang beer. a wider variety would be much appreciated

The location was very good. It would help to notify us which station the hotel is close to.

Always my choice of hotel given its location. However, I still do not understand how a mobile check in works. Accor claims my key will be available when I arrive. But 10 times I have done it and 10 times they had to check me in manually and prepare a set of keys on the spot. This is not peculiar to this stay but across the group hotels in every brand and every location I have been