Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating 4.4/5 2,334 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bangkok Sukhumvit 11
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions (Nearby)Paying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110
bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Our accommodation(s)

Deluxe King Bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe with Bathtub King Bed

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Bathrobe

Deluxe with Bathtub Twin Beds

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet

Family Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks

Privilege King Bed Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Privilege Twin Beds Room

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Suite King Bed

  • Max. number of persons: 4
  • Area: From 87 / 936 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

Alex Brasserie

Type of cuisine: French

Alex Brasserie brings together the best components of a restaurant, bar and a lounge serving vibrant French cuisine and creative fusions. Open daily from 6am to midnight.

El Gaucho Argentinian Steakhouse

Type of cuisine: Other cooking style

Stylish, modern Argentinean steakhouse offering the best meats cooked to your specification and instructions on the grill. The restaurant features a stunning wine cellar, spectacular bar and terrace area.

POOL BAR

Non contractual photo

The Pool Bar offers a selection of alcoholic and non alcoholic drinks and light snacks. Open daily from 6am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,334 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,275 reviews

Comfortable room and great location, I will be back again!

Customer review rating 4.4/5

Walter C. Families - 22/10/2020 Confirmed reviews ALL

I have been staying a few times already at Mercure Hotel and I will certainly be back again. I like the location on Sukhumvit Soi 11, it's very convenient for my needs. My room was large and very clean. Check-in and check-our procedures are always very fast and smooth. The employees are very friendly and helpful. Due to the Covid situation many shops and businesses in the area were closed during my stay, also the Hotel Restaurant.

Dear WALTER C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Pleasant moment

Customer review rating 4.4/5

Joe K. Solo - 29/09/2020 Confirmed reviews ALL

My first impression happened from the moment step out of the car until I got into my room. The hotel concierge opened the car door for me, performed temperature check and led me to the front desk. The front desk was well prepared and polite. She did not only perform fast check in but she had also offered early check in and late check out service before I ever asked. That was impressive. The room was nice, clean and quiet. The shuttle service to BTS Nana was great. I would not doubt about these special treatment if I booked directly with Accor. But I booked my room this time via Agoda and I still received a special treatment from the hotel staff. This is Amazing !

Dear SUPATTARACHAI K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Nice stay. But terrible breakfast.

Customer review rating 4.4/5

Anonymous Friends - 27/08/2020 Confirmed reviews ALL

Please improve the breakfast. Very poor quality of breakfast. Very small selections. Poor croissants

Good stay in location that suited my needs

Customer review rating 4.4/5

Anonymous Couples - 04/07/2020 Confirmed reviews ALL

The hotel is clearly struggling with occupancy and hence lack of facilities Soi 11 has become a disaster area and with closures abundant is not currently much of a location. The hotel staff did all they could to accomodate our stay and the courtesy Tuk Tuk proved to be particularly useful on a couple of occasions. One usage was an early 6.30am trip to the hospital, arranged out of hours with no difficulty. I have to give the staff every credit for giving a good service in difficult conditions

Dear BARRY JOHN M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Comfy stay

Customer review rating 4.4/5

Putt_teau Solo - 21/03/2020 Confirmed reviews ALL

Over all good welcome and room very comfy but wifi cannt used even call to reception but cannot fix Room service quite expensive one coke -one glass

Dear DUANGKAMOL K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good stay

Customer review rating 4.4/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

your service was great, stuff is friendly. It would be perfect if I can open the window. But I know you have to consider the safe factor. Overall, it was pretty good.

Dear Yisha Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Well located and value for money

Customer review rating 4.4/5

Domenic B. Solo - 17/03/2020 Confirmed reviews ALL

I was really happy with the hotel. Have no complaints. All the staff were great. Your hotel is very good value for money.

Dear Mr. Domenic B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Pleasant stay, but poor food experience

Customer review rating 4.4/5

Jose M. Business - 09/03/2020 Confirmed reviews ALL

Pleasant stay shadowed by the poor food experience. The breakfast pastry offering in the lounge (16th floor) did not seem fresh in any of the days... Worst was the experience with the partner restaurant Alex, which now I strongly advise anyone to stay far away from it. Having requested the ribs, I found it very strange to be served in a matter of brief minutes, just to quickly notice that the food had been heated (probably from lunch or previous day)... Despite mentioning it to the staff, which in turn said that she mentioned it to the chef, no feedback was received. Bill paid in full, with the promise to never return!

Dear Mr. Jose Manuel De Campos M., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, we have brought your comments to the team at Alex Brasserie to look into the food quality issue in order to improve our guest service satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good stay

Customer review rating 4.4/5

Charlotte C. Friends - 02/03/2020 Confirmed reviews ALL

sleep well The room is big very comfortable

Dear Yidan c., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great Location

Customer review rating 4.4/5

Noel Couples - 21/02/2020 Confirmed reviews ALL

Always nice to stay in this hotel, very friendly staff

Dear Mr. Noel S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Very good Mercure

Customer review rating 4.4/5

Kevin D. V. Solo - 17/02/2020 Confirmed reviews ALL

This is one of the best Mercures I've ever stayed at. Refurbished rooms, nice swimming pool area, very friendly staff in the club lounge.

Dear Mr. Kevin De V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the ALL credit point, I hope it has already been credited to your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great location and great service

Customer review rating 4.4/5

Rasul Solo - 16/02/2020 Confirmed reviews ALL

Hotel with great location near Nana BTS. There are a lot of dining options around hotel as well as 2 restaurants Alex and El Gaucho incorporated in the hotel's building. All services provided in hotel are very good. Rooms are clean, comfortable and quiet. Hotel provided me with all benefits of Gold All program membership level.

Dear Mr. Rasul F., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good location, clean and nice hotel

Customer review rating 4.4/5

Staying W. F. Families - 16/02/2020 Confirmed reviews ALL

We have no stayed 3 times in this Mercury and we really liked it! Nice location in Nana, lots of restaurants etc nearby. Tuktuk ride to Nana station even it is not far away. Room are clean and nice, comfortable beds. Wish there was balconys in room though. Pool is big enough with pool bar and really nice staff. Breakfast was ok, but got boring after eating many days so i would definitely improve that. All in all, i recommend this hotel highly!

Dear Micaela Isabel linnea S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Good position, Close to sky rail

Customer review rating 4.4/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Friendly and helpful staff,and housekeeping was great.

Dear Mr. Greg C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Goo Staff but old Hotel

Customer review rating 4.4/5

Yesmalta Solo - 16/02/2020 Confirmed reviews ALL

I think the hotel it's too expensive for the amount of money they ask. Exammple... I use to book the Suite. Last time to switch on the bathroom light have to go in a switch situated in the living. Most of the Pack doesn't work good, everytime you have to take of the card from the electric and restart. The staff try to do their best but I think it's expensive but no quality

Dear Mr. Fabio C., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Enjoyed my stay

Customer review rating 4.4/5

Isabel Friends - 15/02/2020 Confirmed reviews ALL

Stay was really comfortable. Was upgraded and really appreciate the gesture. Room service order was sent wrongly but was quickly changed. Thanks for the enjoyable stay.

Dear Isabel T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Keeping up the Standard

Customer review rating 4.4/5

Richard Solo - 14/02/2020 Confirmed reviews ALL

Having stayed with you many times, I was not disappointed. The hotel was clean, staff were very professional, my only criticism and it was one mentioned previously, the breakfast has not improved. The bacon is always overcooked, the pork ham has been changed to a disgusting cheapest option. PLEASE SORT IT OUT.

Dear Mr. Richard J., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Was in a great location

Customer review rating 4.4/5

Anonymous Families - 14/02/2020 Confirmed reviews ALL

Everyone was very nice and helpful

Dear Carol M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Perfect hotel in the city center

Customer review rating 4.4/5

Anastasia P. Couples - 14/02/2020 Confirmed reviews ALL

We were there for two nights, we’ve got upgraded to a better room type. The staff were very friendly and well educated. Can’t wait to be there again!

Dear Khun Wuttipong U., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

The Hotel Cares

TripAdvisor rating 4.5/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bangkok