Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 1,019 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,019 reviews

Customer review rating 4.0/5

Anantachai W. Friends - Confirmed reviews ALL

The hotel is not far from train station, yet the surrounding not meets walkable, they provide hourly shuttle service which quite convenient.

Dear Khun Anantachai, Thank you very much for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you enjoyed our comfortable bed, good service, and convenient hourly shuttle service. It is also wonderful to hear that you found the booking experience through the ALL App smooth and informative, and we truly appreciate your loyalty as an ALL Platinum member. At the same time, please accept our sincere apologies regarding the unpleasant smell from the toilet and drainage area, as well as the WiFi speed during your stay. Your comments have been shared with our Engineering and IT teams for immediate inspection and improvement to ensure a more comfortable experience for our guests. We also appreciate your feedback regarding the surrounding walkway conditions near the station. While this is beyond the hotel’s direct control, we are pleased that our shuttle service was able to provide additional convenience during your visit. Thank you once again for your valuable feedback and for recognizing our sustainability efforts. We truly hope to have the opportunity to welcome you back again soon for an even better experience. Best regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Hamza K. Solo - Confirmed reviews ALL

The hotel was good. Had a high level of quality and the staff were helpful and respectful. Facilities provided were good.

Dear Mr. K., Thank you very much for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to know that you had a good stay and appreciated the quality of our hotel, facilities, and especially the helpful and respectful service provided by our team. Your kind comments are truly encouraging and will be shared with the entire team. We also appreciate your feedback regarding the ease of access and WiFi connection speed. Please rest assured that your comments have been noted as we continuously work to improve our guest experience. Thank you once again for choosing Mercure Bangkok Makkasan. We sincerely look forward to welcoming you back again in the near future. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 2.5/5

Deniss A. Solo - Confirmed reviews ALL

It's my own fault that my expectations were apparently too high. The room was completely worn out. The curtains were stained. The chairs were stained and dirty. The furniture in the room was scratched and looked very unkempt. But at the same time, the room was clean. The linens were clean. The mattress was comfortable. The breakfasts were delicious and varied. And the staff was professional and friendly.

Dear Mr. A., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. First of all, we sincerely apologize that the condition of the room did not meet your expectations. We truly regret your disappointment regarding the worn furniture, stained curtains, and overall room appearance. Please rest assured that your comments have been shared with our Management, Housekeeping, and Engineering teams for immediate review and corrective action, as maintaining our room quality and guest comfort is extremely important to us. At the same time, we are grateful for your positive comments regarding the cleanliness of the room, comfortable bedding, breakfast quality, and the professionalism and friendliness of our staff. It is encouraging to know that these aspects of your stay were appreciated despite the shortcomings you experienced. We also appreciate your honest feedback regarding the alternative room offered during your stay. Your comments help us better understand where improvements are urgently needed to enhance the overall guest experience. Once again, please accept our sincere apologies for the inconvenience caused. We truly value your feedback and hope we may have another opportunity in the future to provide you with a much more pleasant and improved stay experience. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Chanaboon P. Couples - Confirmed reviews ALL

I spent one night here. The room was very nice with an upgrade. The bed and pillows were firm, ensuring a good sleep. I had an issue during the night when the television in my room was out of service. I informed staff and a technician came to fix it without delay. Breakfast was very good with various choices. This should be a good choice for those who need to find a hotel that is easily accessible from Suvarnabhumi Airport.

Dear Mr. P., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had a comfortable stay and enjoyed the room upgrade, quality of sleep, breakfast selection, and the convenient accessibility from Suvarnabhumi Airport. It is also wonderful to hear that our team responded promptly to resolve the television issue during the night. Your kind recognition of Khun Victor at the Front Desk will certainly be shared with him and the team. At the same time, we appreciate your comments regarding the WiFi connection speed. Please rest assured that your feedback has been noted and shared with the relevant team for further improvement. Thank you once again for choosing Mercure Bangkok Makkasan and for your valued loyalty as an ALL Platinum member. We sincerely look forward to welcoming you back again in the near future. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 2.0/5

Bangaroo S. Families - Confirmed reviews ALL

One of they stay day! My room was not made! The reason till today I don’t know the exact answer or reply

Dear Mr. S., Thank you very much for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience and disappointment caused, especially regarding the room not being serviced during one of the days of your stay. We fully understand your frustration, particularly as you did not receive a clear explanation during your stay. This is certainly not the level of communication and service we aim to provide to our valued guests. We also regret that your ALL Gold member benefits and recognition did not meet your expectations, including the welcome experience, welcome drink, amenity, and room upgrade communication. Your comments have been shared with the relevant teams for immediate review and improvement to ensure better coordination and service consistency moving forward. In addition, we appreciate your comments regarding our sustainability visibility, pool experience, and overall service standards. Your feedback is valuable and helps us identify the areas where we need to improve. Once again, we sincerely apologize for the shortcomings you experienced and truly hope to have another opportunity to welcome you back for a much more pleasant and seamless stay experience in the future. Kind regards, Management Team Mercure Bangkok Makkasan

Other web-users rate our hotel

  • 1,214 reviews 6.8/10 Location
  • 1,261 reviews 8.4/10 Room
  • 2,007 reviews 9.2/10 Service
  • 26 reviews 7.7/10 WiFi
  • 535 reviews 8.3/10 Comfort
  • 534 reviews 8.9/10 Cleanliness
  • 491 reviews 8.3/10 Breakfast
  • 371 reviews 8.9/10 Value

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