Mercure Bangkok Makkasan 4 stars

The staff here are a gem. Everyone was so helpful and friendly. The room itself was lovely. Perfectly sized, very comfortable beds, super shower. The location was challenging. There is really nothing around the hotel such that you can walk out and get something to eat for example. It is located "close" to the Petchaburi MRT which is connected to the Makassan Airport link. The irony is you can see the Makassan Airport link station from the swimming pool - but if you are trying to figure out a way to walk from the station to the hotel, it involves crossing railway tracks and I would not recommend. The hotel does provide a lovely tuktuk shuttle complimentary to pick you up BUT you're required to let them know 10 minutes before you need them. So - I do not have a way to make phone calls in Bangkok without incurring a high cost. I can, however use wifi. I contacted my Thai friend when I arrived in the airport and let her know I was on my way, and she called the hotel. then it was a nerve wrecking time wondering if they were coming or not. They did arrive, but as they were dropping guests off, that might have been serendipity. My friend did say they were on their way. The hotel does provide a free van shuttle to central world mall- you need to book or reserve your spot - twice a day at 10am and 2pm. But oddly they say they do not pick you up from the Central World mall. The tuk tuk leaves every half hour from the hotel IF there are guests who want to go to the MRT. So - if you're arriving back at the MRT, and you have no way of calling the hotel, you have two options - walk back (ten minutes - a bit dicey - watch out of traffic behind you) or take a taxi (make sure they use the meter, it should be about 35 baht. The pool is only open till 8pm. And it's lovely - the water stays cold but there's not much sun either. It can get very crowded and noisy. Kids can be out of control and it's really up to parents to tell their kids to behave. So the pros for us was - lovely room, friendly staff, cheap to get to from airport - about 36 baht on the train and then walk to MART petchaburi exit 3 and wait for tuktuk to get you (or you get a cab then), nice pool, tuktuk to the MRT, van to central world mall. cons - pool closed too early in the day - if you're out till evening, it would be nice to be able to swim late in the evening, hard to use tuktuk for pick up from station if you cannot or do not have a way to call hotel. Please don't misunderstand. We enjoyed the hotel. We spent most of our time out during the day, and after we realised the pool closed in the evening, we returned mid afternoon to cool off and then went out again. Petchanuri MRT itself is an excellent hub. Rachada night market is only two stops away and China town is a few more stops from Petchaburi. I just think given the incredible variety of hotels in Bangkok, it is unlikely we will return to this one. But we had a lovely stay and thank the wonderful staff for the experience.

Average

Check in and out is smooth. Given late check out as per request. One minus point, room door went low batt one night at 4am and I need to wait 25 mins for the technician to get my door open.

One more time I was short time transit in Bangkok. The free shuttle service to Petchburi MRT and airport link station is convenient. The hotel is very close to Makkasan airport link station, but it's difficult to reach on foot. The street has no sidewalk and is dark in the night.

Just stayed for the night, the staff was friendly, room was clean bed was comfortable, and food was tasty

good location close to the airport link station. Very comfortable rooms.

Clean, comfortable bed, diligent room service, good food, nice pool at 10th floor and 1 wow factor is good & reasonably priced massage in a hotel! Only setback is its location.

Everything was more or less perfect except for the TV programmes.

The best things that i experience in your hotel Is about the feeling and the responsibility of your staff and employees they are so nice andhospitable, Espacially stela (the reseption ‘s team ) they are so friendly,anyway for another trip mercure is my choice again

We were greeted immediately downstairs and our bags were taken swiftly before I could explain we were early, but just wanted to check in our bags. The gentleman said no problem, asked if our Grab Cab was good and showed us up to the first floor. Dodo warmly greeted us and was happy to help us check in our bags. To our surprise and without asking, he said we could check in early. He explained everything to us easily, and check in was simple and fast. The refreshing strawberry drink was perfect! Our room had a nice view, it was overall clean, the bed was soooo comfortable! The only dirty part was the vanity under the sink. There was dust and construction debris left on it, but nothing to complain about. I would come back. 7/11 was very close, and to see the guards at the driveway was nice and felt safer.

Extremely helpful and friendly staff. Modern, comfortable rooms. Nice breakfast. Feel well situation.

Perfect stay for this trip :)

The road towards the MRT/ ARL stations is not well lit at night and there are so many wild dogs in the dark. However this is mitigated with the provision of free tuk tuk shuttle time the MRT station. Well located where public transportation is concerned.

Check-in and check-out went smoothly. As well as breakfast service and arranging a taxi to take us to Suvarnabhumi.

The blackout curtains do not overlap. Try as you might, you cannot adjust them to close/shutout daylight completely. Due to this, a strong sliver of daylight and sunlight (depending on the time of day) sneaks into the room. For a jet lagged traveler like me, whose flight arrives very early in the morning, sleeping in daytime/late afternoon is just not possible. This issue is evident in night time too, as ambient light sneaks in! In room slippers are provided in a sealed plastic wrapper. One needs to have a pair of scissors in hand or sharp nails to open the wrapper. Why can't the plastic wrapper have a simple adhesive flap to open ? Just defies me. The internet is dodgy at best. In the past 2~3 stays that i have had at this hotel, i had to forgo the complimentary internet access provided by the hotel and use my mobile phone as a hot spot to access the internet. It either does not connect or has a intermittent connection. Very frustrating. Wonder if the hotel staff does a check of such things as a regular practice or awaits a customer feedback to do so. The breakfast menu is boring. That is, if one stays here for 3~5 days. The menu is plain repetitive. Why can there be no change in the menu, to keep it refreshed for long stay customers ? When you opt for the Premium rooms, you get a complimentary lounge access. Thank you, Mercure. But the timings are quite weird. 5 to 6.30 pm are the happy hours. Most customers would still be travelling during this time. The luck few, would benefit, i guess. Why cant it be like 6 to 8 pm ?