Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 925 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  925 reviews

TripAdvisor Rating  4.5/5  1,651 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Jin R. G. Couples - Confirmed reviews ALL

Toilet door have such big gaps the smell can linger into the room if you are doing your business Hot water is not just not hot enough. During the shower the water may flow outside even though the door is closed because the door was not done carefully Location itself not very ideal but thankfully there is a shuttle service

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bangkok Makkasan. We sincerely apologize that your experience did not meet your expectations and for the discomfort you encountered during your stay. We are very concerned to learn about the issues you raised regarding the bathroom design, including the toilet door gaps, water leakage during shower use, and the insufficient hot water temperature. Please accept our sincere apologies for these shortcomings, as they are certainly not reflective of the standards we aim to provide. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to prevent recurrence. We also regret that the location did not fully suit your needs, although we are glad to know that our complimentary shuttle service was helpful during your stay. At the same time, we truly appreciate your positive comments about our team, check-in and check-out experience, WiFi, and sustainability efforts, which we are pleased to see met your expectations. As a valued ALL Gold member, your feedback is especially important to us, and we are very sorry that this stay affected your overall impression and willingness to recommend our hotel. We genuinely hope you will allow us another opportunity in the future to restore your confidence and provide you with a more comfortable and enjoyable experience. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Everything is good !! Excellent customer service and stay !! Breakfast could be improved !!

Dear Mr. L., Thank you very much for your fantastic review and for awarding Mercure Bangkok Makkasan a perfect score. We are truly delighted to know that you enjoyed an excellent stay and that our customer service, accommodation, cleanliness, and overall experience met your expectations. We especially appreciate your kind recognition of our reception and concierge teams. Your compliments will be shared with them, as this is a great motivation and a true reflection of their dedication to service excellence—particularly important to us when welcoming our valued ALL Platinum members. Thank you as well for your constructive feedback regarding breakfast. We take this seriously and will continue working on enhancing the variety and quality of our breakfast selection to better meet our guests’ preferences. We are grateful for your recommendation and look forward to welcoming you back again for another outstanding stay in Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 3.5/5

Techih C. Families - Confirmed reviews ALL

breakfast is good. the room size is not enough to 2 adult and 2 child. the staff are profession with everything.

Dear Mr. C., Thank you for taking the time to share your feedback following your family stay at Mercure Bangkok Makkasan. We truly appreciate your balanced comments and are pleased to know that you enjoyed our breakfast selection and found our team professional and attentive throughout your stay. We understand your concerns regarding the distance from the station and the room size for a family of two adults and two children. Your feedback is valuable, and we would like to share that we do offer complimentary shuttle services to key nearby locations, as well as different room categories that may be more suitable for families seeking additional space. Our team would always be happy to assist with recommendations for future visits. Thank you also for recognizing our sustainability efforts, cleanliness standards, and WiFi quality. Your insights help us identify areas where we can further improve and enhance the overall guest experience. We hope to have the opportunity to welcome you and your family back again and provide a more comfortable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Nittaya N. Solo - Confirmed reviews ALL

Love the experience of luxury hotel, reasonable price. Convenient location, quiet room, super friendly staff. Definitely worth the visit, will be back again.

Dear Khun Nittaya, Thank you very much for sharing such a wonderful review of your stay at Mercure Bangkok Makkasan. We are truly delighted to know that you enjoyed the overall experience, from the well-presented facilities and quiet, comfortable room to our convenient location and friendly team. It is especially rewarding to hear your kind comments about the cleanliness and attention to detail, as well as your positive feedback on breakfast and service throughout your stay. Your recognition means a great deal to our Heartists, who take pride in delivering a warm and memorable experience to every guest. Thank you also for highlighting the Wi-Fi connection speed. We appreciate your feedback and will certainly share this with our team as part of our ongoing efforts to improve. We are grateful for your recommendation and very much look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 1.5/5

Jeremy C. Business - Confirmed reviews ALL

The location looks great on Google but in fact there is no easy way to walk anywhere without walking about 1km down the side of a large road with no sidewalk. There is no way to get south from the property towards anything without walking around to the large roads. There is an hourly shuttle that wasn't running nearly on time the one one time I needed it. Hence, you are entirely reliant on Grab/taxis to get ANYWHERE. The room was decent enough but is was impossible to plug my laptop into the power plug at the desk because it was recessed into the wall and my plug didn't fit. The light switches were also effectively hidden back there.

Dear Mr. Jeremy C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Makkasan. We sincerely regret to learn that your overall experience did not meet your expectations, and we truly apologize for the inconvenience and frustration caused. We understand your concerns regarding the accessibility and walkability around the hotel. While our location may appear convenient on online maps, we acknowledge that pedestrian access in the surrounding area can be challenging due to road conditions and limited sidewalks. We are also sorry to hear that our hourly shuttle service was not running on time when you needed it. Please be assured that we have shared your comments with our team to improve punctuality and reliability moving forward. In addition, we regret the difficulties you experienced in your room, particularly with the desk power outlet being recessed and not compatible with your laptop plug, as well as the placement of the light switches. We also appreciate your suggestion regarding the need for more accessible desk power outlets and USB charging points, which is important feedback for us to review for future improvements. We are also concerned to learn about your dissatisfaction with the WiFi connection and breakfast selection. Your comments have been noted and will be reviewed with the relevant departments to enhance the overall guest experience. Thank you once again for your valuable feedback. We truly hope to have another opportunity to welcome you back in the future and provide you with a much improved and more comfortable stay. Warm regards, Mercure Bangkok Makkasan Team

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Other web-users rate our hotel

  • 1,106 reviews 6.6/10 Location
  • 1,161 reviews 8.2/10 Room
  • 1,676 reviews 9/10 Service
  • 25 reviews 7.3/10 WiFi
  • 490 reviews 8.9/10 Cleanliness
  • 452 reviews 8/10 Breakfast
  • 283 reviews 8.6/10 Vibe

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