Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 985 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  985 reviews

Customer review rating 5.0/5

Rohit G. Couples - Confirmed reviews ALL

Basic hotel , staff all across the hotel made the difference . Mafia at front desk , a trainee girl at pool side bar and restaurant staff . All were very nice .

Dear Mr. G., Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to know that you had a great stay and that our team made such a positive difference throughout your visit. Your kind recognition of Khun Mafia at the front desk, as well as our trainee at the poolside bar and the restaurant team, means a great deal to us. We will be sure to share your compliments with them, as it will serve as strong encouragement for the entire team. We are also pleased to hear that you enjoyed the seamless booking experience, as well as all aspects of your stay—from accommodation, cleanliness, dining, and facilities to our sustainability initiatives. Your feedback truly reflects the heart of our service culture, and we are grateful for your recommendation. We sincerely look forward to welcoming you back again for another memorable stay. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Customer review rating 4.5/5

Kerry A. R. Solo - Confirmed reviews ALL

Lovely hotel, nice clean room, good wafer pressure, comfy bed with nice pillows. Facilities were nice, pool area, gym, but I liked the Restaurant it had a great Buffet at breakfast with a good variety offered. There was a very nice menu offered at dinner aswell. Checkin and checkout was fast, staff were very professional and friendly. Pare and her Restaurant staff were amazing, the shuttle drivers were so acomodating and gave great information. Goon who worked on security at the front entrance always had a welcoming smile to new and present guests. The staff really impressed me and made my stay amazing, I felt they went above and beyond across all area's and met their mission statement.

Customer review rating 4.5/5

Gary E. Solo - Confirmed reviews ALL

Stayed a very comfortable 3 days. The Mercure Makkasan is a well presented hotel, good facilities, a modern feel.

Dear Mr. E., Thank you very much for your kind review and for sharing your experience following your recent stay with us. We are delighted to know that you had a very pleasant and comfortable stay, and that you appreciated our modern design, facilities, and overall presentation. It is also rewarding to hear that many aspects of your stay—from accommodation, cleanliness, breakfast, and WiFi to our team’s service—met your expectations. We are pleased that you enjoyed the welcome drink, amenities, and room upgrade, and that our sustainability initiatives were well received. Your feedback is truly encouraging for our team. At the same time, we appreciate your comments regarding the bar, Executive Lounge, and fitness center. Please be assured that your feedback has been shared with the respective teams as we continue to enhance our facilities and services. Thank you once again for your valuable feedback and recommendation. We sincerely look forward to welcoming you back again in the near future. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Customer review rating 0.5/5

Nikhil J. Families - Confirmed reviews ALL

Most pathetic experience ever.

Dear Mr. J., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, and we sincerely apologize for the discomfort and frustration you encountered. Your comments regarding cleanliness, bathroom safety, and overall maintenance are taken very seriously, as these are fundamental aspects of our guest experience. Please be assured that we have shared your feedback with our housekeeping and engineering teams for immediate review and corrective actions. Regarding the bathroom design, kindly allow us to clarify that the absence of internal locks is part of our standard design concept, implemented for safety and security reasons. This ensures that assistance can be provided promptly in case of emergencies. However, we understand that this may affect privacy expectations, and we truly appreciate your feedback on this matter. We also deeply regret your experience with our service. This is certainly not the level of hospitality we strive to deliver, and your remarks regarding staff responsiveness and assistance have been addressed with the team for improvement and further training. Regarding the breakfast and vegetarian options, we sincerely apologize for the limited variety and quality during your stay. Your comments have been shared with our culinary team to enhance our offerings, including better options for vegetarian and Indian cuisine. We also regret that our location did not meet your expectations. While we are situated near key transport links such as the MRT and Airport Rail Link, we understand that the surrounding area may not be as convenient for all guests. To support our guests, we do provide a complimentary shuttle service to nearby stations. Please accept our sincere apologies once again for the shortcomings you experienced. We truly value your feedback as it helps us improve. Should you consider giving us another opportunity in the future, we would greatly appreciate the chance to provide you with a much better experience. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Customer review rating 3.5/5

Richard K. Couples - Confirmed reviews ALL

Probably the highest hotel I've ever stayed in. Looks much closer to the metro line from airport than it really is. The station has entrance on the far end and the way to the hotel was quite interesting. In the morning the tuktuk driver wasn't there and with the bags going to the airport and home we rather walked than take the moped. So if you choose this because it is conveniently close tu the station just note it isn't.

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated certain aspects of your experience, including cleanliness, WiFi, and the service provided by our team. Your kind remarks are truly appreciated. At the same time, we sincerely regret the inconvenience you experienced regarding accessibility and transportation. We understand that the distance and access route from the station may not be as straightforward as expected, and we apologize for any frustration caused—especially with the unavailability of the tuk-tuk shuttle during your departure. Please be assured that we will review our shuttle scheduling and coordination to ensure better reliability for our guests. We also appreciate your valuable suggestion regarding a water refill station. It is encouraging to hear your support for sustainable practices, and your feedback will be shared with our management team as we continuously look for ways to enhance our environmental initiatives. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Other web-users rate our hotel

  • 1,159 reviews 6.7/10 Location
  • 1,212 reviews 8.3/10 Room
  • 1,851 reviews 9.2/10 Service
  • 28 reviews 7.5/10 WiFi
  • 508 reviews 8.9/10 Cleanliness
  • 508 reviews 7.9/10 Comfort
  • 483 reviews 8.2/10 Breakfast
  • 362 reviews 8.8/10 Value

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