Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 1,194 reviews

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Mercure Bangkok Makkasan - Image 1
Mercure Bangkok Makkasan - Image 2
Mercure Bangkok Makkasan - Image 3
Mercure Bangkok Makkasan - Image 4
1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

Bright and modern room with 2 Single beds, 55" Smart TV, complimentary WIFI, Rain Shower, Working Desk, In-room Electronic Safe, Coffee/Tea Facilities and In-room Mini Bar.

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Located on the uppermost floor, this room features a king-size bed, 55" Smart TV, and espresso machine. Guests enjoy exclusive privileges including all-day refreshments at M Wine Lounge and evening cocktails at The Station, for a refined stay experience.

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Located on the uppermost floor, this room features a king-size bed, 55" Smart TV, and espresso machine. Guests enjoy exclusive privileges including all-day refreshments at M Wine Lounge and evening cocktails at The Station, for a refined stay experience.

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Located on the uppermost floor, this room features a separate living room, walk-in closet, bathtub, 55" Smart TV, and espresso machine. Guests enjoy exclusive privileges including all-day refreshments at M Wine Lounge and evening cocktails at The Station.

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 180 rooms
  • 2 rooms for people with reduced mobility
  • 180 non-smoking rooms
  • 24 floors

Languages spoken at the hotel

  • English
  • Thai

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Swimming pool

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators

THE STATION

Photo out of - THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Cooking style
International
Capacity
94
Accessibility
Accessible service
1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 Bangkok, Thailand
Telephone +66 2 115 3333
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Halal menu
  • Vegetarian menu

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

M WINE LOUNGE

Photo out of - M WINE LOUNGE

M Wine Lounge offers a relaxed dining experience with grilled steaks, comfort dishes, and a curated selection of wines, whiskies, and international cocktails. Guests with privilege benefits can also enjoy all-day refreshments from 11:00-17:00 hrs.

Bar Type
BAR
Capacity
20
Accessibility
Accessible service
Menu PDF
Telephone +66 2 115 3333

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Voucher
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

M Wine Lounge offers a relaxed dining experience with grilled steaks, comfort dishes, and a curated selection of wines, whiskies, and international cocktails. Guests with privilege benefits can also enjoy all-day refreshments from 11:00-17:00 hrs.

Outdoor swimming pool with city views, offering a calm and refreshing space for relaxation or light exercise. Guests can enjoy poolside service with snacks and beverages in a comfortable leisure setting.

The Fitness Center is open from 6.00 a.m. to 10.00 p.m. and is located at the 10th floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,194 reviews

Customer review rating 5.0/5

Ole G. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful review and, most importantly, for your continued loyalty and trust in Mercure Bangkok Makkasan over the years. It is truly rewarding to know that you consistently enjoy your stays with us and feel warmly welcomed and recognized as one of our valued returning guests. As an ALL Accor Platinum member, your loyalty means a great deal to us, and we are delighted that our team continues to make you feel appreciated and well taken care of. We are also pleased to hear that you remain satisfied with the comfort, cleanliness, and overall service provided by our team. Your kind words are a wonderful motivation for all of us to maintain the high standards of hospitality you have come to expect. Thank you once again for making Mercure Bangkok Makkasan your preferred home away from home in Bangkok. We sincerely look forward to welcoming you back for many more pleasant and memorable stays in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Muanfun L. R. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay at Mercure Bangkok Makkasan. We are delighted to hear that you and your family enjoyed your stay with us, even though it was a short visit. It is especially rewarding to know that you appreciated the comfort of our beds and soft mattresses, as well as the warm and friendly service provided by our team. We are also pleased that our reception and bell teams made a positive impression with their helpful and attentive service. Your kind compliments will certainly be shared with them as encouragement to continue delivering excellent hospitality. As a valued ALL Accor Classic member, we truly appreciate your loyalty and support. Knowing that you would definitely return means a great deal to us. We look forward to welcoming you and your family back for another comfortable and memorable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Annette B. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay at Mercure Bangkok Makkasan. We are delighted to hear that you enjoyed your stay and appreciated the comfort of our beds, the cleanliness of our hotel, and the warm hospitality provided by our team. It is also wonderful to know that our location was convenient for your visit to The Church of Jesus Christ of Latter-day Saints Temple. As a valued ALL Accor Platinum member, we are especially pleased that you felt well recognized and enjoyed your membership benefits, particularly the room upgrade, welcome amenity, and welcome drink. We also appreciate your feedback regarding the breakfast selection and Wi-Fi accessibility. Your comments are valuable and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your loyalty and kind support. We look forward to welcoming you back for another comfortable and memorable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Anith R. Couples - Confirmed reviews ALL

Dear Mr. R., Thank you very much for sharing your valuable feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you had a comfortable and enjoyable stay, particularly appreciating our rooms, cleanliness, and the friendly service provided by our team. Your kind recognition of our Security and Front Office teams for assisting with transportation is truly appreciated. We also understand your concerns regarding our location and the frequency of our complimentary shuttle service to MRT Phetchaburi Station. Your suggestion to increase the shuttle frequency is valuable and will be taken into consideration as we continue reviewing ways to improve convenience for our guests. Thank you once again for your kind words and for being a valued ALL Accor member. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Clint M. Solo - Confirmed reviews ALL

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you enjoyed our modern facilities, cleanliness, swimming pool, and especially the friendly service provided by our team. It is wonderful to hear that you had an overall enjoyable stay with us. We appreciate your comments regarding our location and the limited nearby facilities. While our complimentary shuttle service provides convenient access to MRT Phetchaburi Station, we understand your suggestion for more flexible transportation options. Please also accept our apologies for the inconvenience experienced at the pool bar and the empty shower gel dispenser upon arrival. Your feedback regarding staff training, Happy Hour duration, and Wi-Fi speed has been shared with the relevant teams for review and improvement. We also appreciate your observations regarding our sustainability initiatives, particularly the reusable glass water bottles and food waste information displayed in our restaurant. Your feedback will help us improve how we communicate our environmental efforts. Thank you once again for your valuable suggestions and for being an ALL Accor member. We look forward to welcoming you back for another pleasant and even better experience in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Valued Guest, Thank you very much for your wonderful review and, most importantly, for your continued loyalty and trust in Mercure Bangkok Makkasan over the years. It is truly rewarding to know that you consistently enjoy your stays with us and feel warmly welcomed and recognized as one of our valued returning guests. As an ALL Accor Platinum member, your loyalty means a great deal to us, and we are delighted that our team continues to make you feel appreciated and well taken care of. We are also pleased to hear that you remain satisfied with the comfort, cleanliness, and overall service provided by our team. Your kind words are a wonderful motivation for all of us to maintain the high standards of hospitality you have come to expect. Thank you once again for making Mercure Bangkok Makkasan your preferred home away from home in Bangkok. We sincerely look forward to welcoming you back for many more pleasant and memorable stays in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Muanfun L. R. Families - Confirmed reviews ALL

Personally I love soft mattress rather than firm. Service was good. All staff was nice. I do enjoy a lot even a short time. Definitely return

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay at Mercure Bangkok Makkasan. We are delighted to hear that you and your family enjoyed your stay with us, even though it was a short visit. It is especially rewarding to know that you appreciated the comfort of our beds and soft mattresses, as well as the warm and friendly service provided by our team. We are also pleased that our reception and bell teams made a positive impression with their helpful and attentive service. Your kind compliments will certainly be shared with them as encouragement to continue delivering excellent hospitality. As a valued ALL Accor Classic member, we truly appreciate your loyalty and support. Knowing that you would definitely return means a great deal to us. We look forward to welcoming you and your family back for another comfortable and memorable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Annette B. Solo - Confirmed reviews ALL

Warm staff, comfortable beds,

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay at Mercure Bangkok Makkasan. We are delighted to hear that you enjoyed your stay and appreciated the comfort of our beds, the cleanliness of our hotel, and the warm hospitality provided by our team. It is also wonderful to know that our location was convenient for your visit to The Church of Jesus Christ of Latter-day Saints Temple. As a valued ALL Accor Platinum member, we are especially pleased that you felt well recognized and enjoyed your membership benefits, particularly the room upgrade, welcome amenity, and welcome drink. We also appreciate your feedback regarding the breakfast selection and Wi-Fi accessibility. Your comments are valuable and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your loyalty and kind support. We look forward to welcoming you back for another comfortable and memorable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Anith R. Couples - Confirmed reviews ALL

The entire stay was comfortable with no complaints regarding the stay. The only issue was the proximity to the metro or other nearby attractions. The hotel has tried to address it by adding an hourly shuttle but it doesn't seem to as frequent as desired. They could run more services. Overall the guard and staff helped us get tuktuk/ bike etc if the shuttle was not available. No complaints regarding the room the service or the staff all were really very good!

Dear Mr. R., Thank you very much for sharing your valuable feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you had a comfortable and enjoyable stay, particularly appreciating our rooms, cleanliness, and the friendly service provided by our team. Your kind recognition of our Security and Front Office teams for assisting with transportation is truly appreciated. We also understand your concerns regarding our location and the frequency of our complimentary shuttle service to MRT Phetchaburi Station. Your suggestion to increase the shuttle frequency is valuable and will be taken into consideration as we continue reviewing ways to improve convenience for our guests. Thank you once again for your kind words and for being a valued ALL Accor member. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Clint M. Solo - Confirmed reviews ALL

Like all Mecure Hotels Bangkok Makkasan was well presented with a modern feel, well maintained and full fantastic friendly staff. I tired this particular hotel due to its location adjacent the airport BTS, unfortunately though what I found was the street out the front of the hotel was empty with no small shops, stalls or local food. The closest 7-11 was a 15 to 20 minute walk. They do however offer an hourly shuttle to the MRT and select shuttles to other sites, sadly though the return shuttle was only from the MRT which was disappointing. The hotel offered plenty of food and drink promotions and the pool was refreshing and clean. If the Happy Hour lasted longer I definitely would have spent more time by the pool instead of other places. My only negative feedback would be, do not have a “trainee” working at the pool bar on his own. He wasn’t sure of many things and had to call for help several times. My shower wash dispenser was empty upon arrival but was dealt with as soon as I advised them. Overall I was extremely happy with the Mecure Bangkok Makkasan and really enjoyed many stay.

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you enjoyed our modern facilities, cleanliness, swimming pool, and especially the friendly service provided by our team. It is wonderful to hear that you had an overall enjoyable stay with us. We appreciate your comments regarding our location and the limited nearby facilities. While our complimentary shuttle service provides convenient access to MRT Phetchaburi Station, we understand your suggestion for more flexible transportation options. Please also accept our apologies for the inconvenience experienced at the pool bar and the empty shower gel dispenser upon arrival. Your feedback regarding staff training, Happy Hour duration, and Wi-Fi speed has been shared with the relevant teams for review and improvement. We also appreciate your observations regarding our sustainability initiatives, particularly the reusable glass water bottles and food waste information displayed in our restaurant. Your feedback will help us improve how we communicate our environmental efforts. Thank you once again for your valuable suggestions and for being an ALL Accor member. We look forward to welcoming you back for another pleasant and even better experience in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Gary E. Business - Confirmed reviews ALL

Stayed a very pleasant and comfortable 3 days at the Mercure Makkasan. The rooms are have lovely decor and excellent lighting. The views are potentially nice for people who are interested in city views, on one side, and also trainspotting, on the other. The hotel has good services but is a wee way from external services.

Dear Mr. E., Thank you very much for sharing your lovely feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you had a pleasant and comfortable stay, particularly enjoying our room décor, lighting, city views, and hotel facilities. It is also wonderful to hear that our team made a positive impression and that your ALL Platinum member benefits, especially your welcome amenity and room upgrade, exceeded your expectations. We appreciate your comments regarding our location and understand that some nearby services may require a short journey. Our complimentary shuttle service to MRT Phetchaburi Station is available to help guests travel around Bangkok more conveniently. Thank you once again for your continued loyalty and valuable feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Zaoyun W. Couples - Confirmed reviews ALL

We had a fantastic stay at Mercure Bangkok Makkasan! A special shout-out to Mr. Boss at the front desk. We accidentally left a ring at the counter, and he kept it perfectly safe until we came back to find it. His honesty, kindness, and professionalism made our experience unforgettable. Thank you so much, Mr. Boss! Excellent service!

Dear Ms. W., Thank you very much for your wonderful review and for choosing Mercure Bangkok Makkasan. We are delighted to know that you had a fantastic stay and appreciated our convenient location and excellent service. It is especially heartwarming to hear about your experience with Boss at the Front Desk. His honesty, kindness, and professionalism truly reflect the level of service we strive to provide. We are pleased that your ring was kept safe and successfully returned to you. Your kind recognition will certainly be shared with Boss and the entire team as encouragement to continue delivering memorable guest experiences. Thank you once again for your continued loyalty as an ALL Platinum member. We look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Dante T. A. Couples - Confirmed reviews ALL

Since i learned of this hotel, i always want to stay here for skme vonvenient and trNquile reasons. Familarity with hotel staff and amenities plus perfect location for me. Boss Front desk guy gave best guest relation service this time around. Kudos to him and other hotel staff at restaurnt, liunge and concierge.

Dear Mr. A., Thank you very much for your wonderful review and for your continued loyalty as an ALL Platinum member. We are delighted to know that Mercure Bangkok Makkasan continues to be your preferred choice whenever you visit Bangkok. It is especially rewarding to hear that you appreciate our convenient location, peaceful atmosphere, and friendly team. Your kind recognition of Boss at the Front Desk, as well as our Restaurant, Lounge, and Concierge teams, is truly appreciated. We will be pleased to share your compliments with them. We also appreciate your feedback regarding the use of plastic toothbrushes and packaging. Your comments are valuable as we continue working toward more sustainable practices. Thank you once again for your trust and support. We look forward to welcoming you back for another memorable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Tristan M. Couples - Confirmed reviews ALL

I stay here frequently as I am a platinum member and the staff is always the best

Dear Mr. M., Thank you for sharing your wonderful feedback and for your continued loyalty to Mercure Bangkok Makkasan. We are delighted to receive your perfect score of 100/100 and truly appreciate your kind recognition of our team. It is especially rewarding to know that our staff consistently makes your stays enjoyable and memorable. As a valued ALL Accor Platinum member and frequent guest, your trust and continued support mean a great deal to us. We also appreciate your feedback regarding the Wi-Fi connection speed and sincerely apologize for any inconvenience caused. Your comments will be shared with our IT team for further improvement. Thank you once again for your kind recommendation. We look forward to welcoming you and your partner back for another excellent stay soon. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 0.5/5

Raymond L. Couples - Confirmed reviews ALL

Here's the updated review: ________________________________________ ⭐☆☆☆☆ September 29 – October 3, 2026 I am a long-standing Accor Diamond member, and this stay was one of the most disappointing elite experiences I have had at any Accor property worldwide. It began the moment I approached the front desk on arrival. The night manager — Joe — was present but made no acknowledgment whatsoever. Head down, no eye contact, no greeting. I stood at his desk as though I were invisible. When he finally acknowledged my presence, there was still no smile, no welcome, nothing resembling hospitality. For a brand that markets itself on warmth and service, this was a jarring first impression. When I identified myself as a Diamond member and requested a suite upgrade, I was flatly told none were available until October 3rd. This was not true. Suites were available — he simply chose not to offer them. What made this exchange particularly unacceptable was his sarcastic remark: "Your Royal Member" — delivered with unmistakable condescension. I was stunned. This is how a night manager speaks to a loyalty elite guest? I was eventually offered the suite for a single night. The following morning, I followed up with the day manager, who — without hesitation — extended my suite stay through October 3rd. The contrast was stark and telling: the room was available all along. To be fair, the daytime team was professional and accommodating, and the stay itself improved considerably once Joe was no longer the face of the hotel. I also recall more generous treatment at this property in the post-COVID period, when occupancy was low and the team went out of their way — offering lounge access, swapping complimentary breakfast for lunch. That goodwill has clearly evaporated. The hotel now appears to follow a rigid upselling script — attempting to funnel Diamond members through a series of lesser upgrades before reluctantly acknowledging suite eligibility. This is the opposite of how elite recognition should work. ________________________________________ Then I checked into Mövenpick BDMS Wellness Resort Bangkok — and was reminded what hospitality actually looks like. I arrived on October 3rd and stayed through October 10th. I was greeted by the Elite Concierge, Ninja, whose warmth was immediately apparent — a genuine smile, a pleasant demeanor, and an accommodating approach from the very first moment. No negotiation, no theatre, no sarcasm. I was upgraded from the base entry room to a suite without any friction whatsoever. This is what elite member culture looks like. Ninja embodied it effortlessly. The contrast between these two properties could not have been more complete. At Mercure, I left early because I refused to continue navigating a front desk culture that treated a Diamond member as an inconvenience. At Mövenpick, I was made to feel like a valued guest from check-in to check-out. Accor invests significantly in its loyalty programme. It is a shame when individual properties — and individual staff — undermine that investment with indifference and contempt. Mercure Makkasan has work to do. Mövenpick BDMS sets the standard. ________________________________________

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bangkok Makkasan. We sincerely regret that your arrival experience did not meet your expectations, particularly regarding the welcome you received and the communication surrounding your room upgrade request. We highly value your loyalty as an ALL Accor Diamond member and would like to respectfully clarify that complimentary room upgrades are provided in accordance with ALL Accor loyalty programme benefits, which offer an upgrade to the next available room category, subject to availability at check-in. While a suite upgrade is not automatically guaranteed, our team always strives to provide additional recognition whenever possible. Nevertheless, we understand that the manner in which these benefits are communicated is equally important. Your comments regarding the service interaction have been taken seriously and will be reviewed with our Front Office team to ensure our standards of professionalism, courtesy, and member recognition are consistently maintained. We appreciate your acknowledgment of our daytime team's efforts and are pleased that they were able to assist you during your stay. Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide the warm and attentive hospitality you expect from Mercure Bangkok Makkasan. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Ariel L. Couples - Confirmed reviews ALL

Marvelous hotel, well placed in the city, has all the amenities and facilities, the staff are attentive and helps with requests even in hours past midnight. Overall experience 10/10.

Dear Mr. L., Thank you very much for your wonderful 10/10 review. We are delighted to know that you enjoyed our location, facilities, amenities, and especially the attentive service from our team, even during the late hours. Your kind words are truly appreciated and will be shared with the team. We are very pleased that you had such a positive overall experience and look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Dwi C. C. Families - Confirmed reviews ALL

I choose this hotel because it's near Makkasan ARL station, hotel offer shuttle to pickup at the station and drop off to the station. 5 minutes drive from pratunam area, got upgrade to previlege room due to platinum status. The hotel staff is friendly and helpful during my stay. Room is very clean and nice

Dear Mr. C., Thank you very much for sharing your detailed feedback with us. We are delighted to know that you enjoyed our convenient shuttle service, the cleanliness of your room, and the warm and helpful service from our team. We are also pleased that your Platinum membership benefits, including the room upgrade, added value to your stay. Thank you as well for your suggestion regarding water dispensers on each floor. We appreciate this thoughtful feedback, especially from a sustainability and guest convenience perspective, and we will share it with the relevant team for consideration. We look forward to welcoming you and your family back to Mercure Bangkok Makkasan again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Kyriacos K. Solo - Confirmed reviews ALL

Okay

Dear Mr. K., Thank you very much for sharing your feedback with us. We are pleased to know that you had a comfortable stay and enjoyed your room, the service from our team, WiFi, as well as your ALL Platinum benefits, including the welcome drink, amenity, and room upgrade. We also appreciate your comments regarding breakfast, the lounge, and our sustainability initiatives, which will help us continue improving the guest experience. We look forward to welcoming you back to Mercure Bangkok Makkasan again soon. Best Regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Brenda E. B. Friends - Confirmed reviews ALL

A good stay, well looked after by staff and the tour organizer. A special thanks to the young gentleman who ferried us around in the taxi van

Dear Brenda E. B., Thank you very much for sharing your feedback with us. We are pleased to know that you had a good stay, found the hotel to be good value, and appreciated our convenient location near the railway station. It is also wonderful to hear that our team took good care of you throughout your stay. A special thank you for recognizing our taxi van driver. We will be very happy to share your kind comments with him and the team. We hope to have the pleasure of welcoming you back again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Yi F. C. Business - Confirmed reviews ALL

nice location, friendly staff, reasonable price just opposite makkasan station, walking distance, the only disadvantage is there is no quick passage way from Makkasan station to hotel, I have to exit from another side and turn around then to hotel.

Dear Mr. C., Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to know that your stay was better than expected and that you appreciated our location, friendly team, and reasonable price. We have also noted your comment regarding the walking access from Makkasan Station to the hotel. While the hotel is located opposite the station, we understand that the current pedestrian route is not as direct as expected, and we appreciate your feedback. Thank you again for your recommendation, and we look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Jen-hao C. Couples - Confirmed reviews ALL

It's a very comfortable hotel with very reasonable price. The room is nice and the breakfast is good. It's a bit far from the MRT station by walk but the hotel does provide shuttle services.

Dear Mr. C., Thank you very much for sharing your lovely feedback and for choosing to stay with us. We are delighted to know that you had a comfortable stay and enjoyed the room, breakfast, WiFi, and overall value. We also appreciate your kind mention of our shuttle service, which we are pleased helped make your journey to and from the MRT more convenient. Thank you again for your recommendation, and we look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 3.5/5

Werner M. Couples - Confirmed reviews ALL

A pleasant stay in Bangkok. Comfortable and spacious room, friendly and attentive staff, and a convenient location. Everything was well maintained and made our stay very enjoyable. We would be happy to come back!

Dear Mr. M., Thank you very much for sharing your feedback and for your continued loyalty as an ALL Platinum member. We are pleased to know that you enjoyed our friendly and attentive team, spacious room, convenient location, and overall stay experience. We have also noted your lower rating for the accommodation and will continue reviewing our room experience to identify areas for improvement. We truly appreciate your kind words and are especially happy to know that you would be pleased to return. We look forward to welcoming you back to Mercure Bangkok Makkasan again. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Wai M. L. Business - Confirmed reviews ALL

the hotel is clean and staff are professional and nice.

Dear Mr. L., Thank you very much for sharing your feedback and for choosing Mercure Bangkok Makkasan for your business stay. We are pleased to know that you found the hotel clean and comfortable, and that our team was professional and friendly. We are also glad that you enjoyed the breakfast and WiFi service. We have noted your comment regarding the MRT pick-up arrangement and will share it with the team for further improvement to make the transportation experience more convenient for our guests. We look forward to welcoming you back again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Julie B. Business - Confirmed reviews ALL

Plenty of Food, Pool, drinks and comfortable room.

Dear Ms. B., Warm greetings from Mercure Bangkok Makkasan. Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated our friendly team, room comfort, breakfast selection, food and drinks, as well as the swimming pool. We are also pleased to know that your accommodation and cleanliness experience met your expectations. Your positive comments will certainly be shared with our Heartists as encouragement to continue delivering warm and attentive service. Thank you as well for your continued support as an ALL Classic member. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Bangkok Makkasan again soon. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 3.5/5

Narongrit C. Solo - Confirmed reviews ALL

The hotel is nice and i have a comfortable stay. However, i feel that the recognition of ALL members can be improved. I have not received the letter explaining my benefit as a member that i usually receive when staying at other Accor hotels. My a la carte dinner at the hotel was a great experience and value for money thanks to the discount from my ALL member benefit. The breakfast is acceptable at this price range but it can be improved for better experience.

Dear Mr. C., Warm greetings from Mercure Bangkok Makkasan. Thank you very much for taking the time to share your detailed feedback and for your continued loyalty as an ALL Gold member. We are pleased to know that you had a comfortable stay and particularly enjoyed your à la carte dinner at The Station, including the presentation, flavor, and value offered through your ALL member benefit. We are also glad that your welcome drink and welcome amenity met your expectations. At the same time, we sincerely apologize that you did not feel properly recognized as an ALL member during your arrival experience. Your comments regarding the explanation of member benefits and the absence of the usual benefit information are well noted. We will review this with our Front Office team to ensure that ALL member benefits are clearly communicated and recognized more consistently at check-in. We also appreciate your feedback regarding the breakfast selection and WiFi connection speed. These comments will be shared with the relevant teams for further improvement. Thank you again for your constructive feedback. We truly value your loyalty and hope to have the opportunity to welcome you back for an improved experience on your next stay. Warm regards, Management Team Mercure Bangkok Makkasan

Other web-users rate our hotel

  • 1,433 reviews 6.8/10 Location
  • 1,426 reviews 8.5/10 Room
  • 2,518 reviews 9.3/10 Service
  • 23 reviews 6.1/10 WiFi
  • 643 reviews 9/10 Cleanliness
  • 611 reviews 8.2/10 Comfort
  • 601 reviews 8.4/10 Breakfast
  • 436 reviews 9/10 Value

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