Dear Ms. Dahlia, Thank you very much for sharing your wonderful feedback following your six-night stay with us. We are delighted to know that you had a comfortable and enjoyable experience and appreciated the breakfast, room upgrade, early check-in, and late check-out. As an ALL Gold member, we are especially pleased that you felt well recognized and that the benefits provided helped make your stay even more enjoyable. A special thank you for recognizing our shuttle team and their warm hospitality. We will be very happy to share your kind compliments with the entire team as a great encouragement. Thank you for your loyalty to ALL and for choosing Mercure Bangkok Makkasan. It is wonderful to know that you would stay with us again, and we look forward to welcoming you back on your next visit to Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. K., Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulty and inconvenience you experienced while making your way to the hotel, particularly having to walk for more than 30 minutes in a dark and unfamiliar area. We appreciate you highlighting that our directions from the Airport Rail Link station were not clear enough. Your comments regarding the walking route and the availability of our shuttle service for late arrivals are very valuable. We will review the information and directions provided to guests to ensure the route is clearer and to better communicate the shuttle service options, so that future guests can avoid a similar experience. As an ALL Gold member, your comfort and experience are especially important to us, and we regret that your arrival did not meet expectations. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mercure Bangkok Makkasan and provide you with a much smoother and more comfortable experience from the moment you arrive. Warm regards, Management Team Mercure Bangkok Makkasan

Cher Monsieur Nataf, Nous vous remercions sincèrement pour votre excellente note D. 100/100 et pour avoir choisi le Mercure Bangkok Makkasan pour votre séjour en famille. Nous sommes ravis D. savoir que votre séjour a été impeccable et que vous avez particulièrement apprécié votre chambre, la propreté ainsi que votre expérience d’arrivée et D. départ. Nous avons également bien pris en compte votre remarque concernant la vitesse D. la connexion Wi-Fi ainsi que votre évaluation D. notre petit-déjeuner. Vos commentaires ont été partagés avec les équipes concernées afin D. continuer à améliorer l’expérience D. nos clients. Merci également pour votre fidélité en tant que membre ALL. Nous espérons avoir le plaisir D. vous accueillir à nouveau lors D. votre prochain séjour à Bangkok. Cordialement, Management Team Mercure Bangkok Makkasan

Dear Ms. G., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share your feedback with us. We are pleased to know that you and your family had a comfortable stay and especially appreciated your arrival, check-in, check-out, and the service provided by our team. At the same time, we sincerely apologize that the WiFi connection speed did not meet your expectations. We understand how important a fast and reliable internet connection is, and your feedback has been shared with our team for further review and improvement. We have also noted your scores regarding the accommodation and cleanliness as areas where we can further enhance the guest experience. Thank you for your recommendation and valuable comments. We hope to have the opportunity to welcome you and your family back to Mercure Bangkok Makkasan and provide you with an even better experience on your next stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. J., Thank you very much for choosing Mercure Bangkok Makkasan and for sharing your wonderful feedback with us. We are delighted to know that you and your family had such an enjoyable stay and appreciated the cleanliness of the room, our breakfast selection, and the variety of food available throughout the day. It is especially rewarding to hear your kind comments about our team and the service provided. Thank you also for being a valued ALL – Accor Live Limitless member. Your perfect recommendation score means a great deal to us. We truly appreciate your support and look forward to welcoming you and your family back for another relaxing and enjoyable stay at Mercure Bangkok Makkasan. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. A., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share your experience with us. We are pleased to know that you had a good stay and found the booking process easy and fast. We also appreciate your positive feedback regarding our check-out experience and WiFi service. At the same time, we have carefully noted your comments regarding access to the hotel and our shuttle service. We understand that waiting for pick-up, particularly during heavy traffic, can be inconvenient, and your feedback will help us review how we can make the service more convenient for our guests. We sincerely apologize that the room cleanliness and availability of amenities did not fully meet your expectations. We have shared these comments with our Housekeeping team for further improvement. We have also taken note of your feedback regarding English communication at the Reception. Effective communication is an important part of providing a smooth guest experience, and we will continue to support our team with training and development in this area. Thank you for being a valued ALL – Accor Live Limitless Silver member and for your constructive feedback. We hope to have the opportunity to welcome you and your partner back to Mercure Bangkok Makkasan and provide you with an even more comfortable experience on your next stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. L., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share your detailed feedback with us. We are pleased to know that you had an overall comfortable stay and appreciated our team, accommodation, cleanliness, and services. At the same time, we sincerely apologize for the discrepancy between the Privilege King Room benefits displayed on Trip.com and what you experienced during your stay. We fully understand your concern, as the information presented at the time of booking naturally influences your expectations and decision to reserve a particular room type. We are particularly sorry that the capsule coffee machine and complimentary refreshments mentioned in the room description were not available as expected. Your comments are very helpful, and we will coordinate with the relevant teams and Trip.com to review the room description and ensure that the information displayed accurately reflects the current Privilege Room benefits. We have also taken note of your feedback regarding transportation access and breakfast selection, which will be shared with the respective teams for further improvement. Thank you again for bringing this matter to our attention and for your kind 9/10 recommendation despite the inconvenience. We truly appreciate your understanding and hope to have the opportunity to welcome you and your partner back to Mercure Bangkok Makkasan for an even better experience. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. N., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Makkasan. Please accept our sincere apologies that your experience, particularly during breakfast, did not meet your expectations. We are sorry to learn that the service you received at the egg station was not as helpful and attentive as it should have been. Your comments have been shared with our Food & Beverage and Culinary teams for review and improvement. We also understand how uncomfortable it can be when other guests use their phone speakers or speak loudly in the restaurant. While we always aim to respect all guests, our team should remain attentive to situations that may significantly disturb others and assist appropriately when necessary. Furthermore, we sincerely apologize for the water leakage from the washbasin in your room. This should have been identified and rectified before the room was assigned, and we have shared your feedback with our Housekeeping and Engineering teams for further follow-up. As a valued ALL – Accor Live Limitless Platinum member, we are especially disappointed that your stay did not reflect the level of service and recognition you should expect from us. Thank you again for bringing these matters to our attention. We hope you will give us another opportunity to welcome you back and provide you with a much more comfortable and enjoyable experience. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. R., Thank you for choosing Mercure Bangkok Makkasan and for taking the time to share such detailed feedback with us. We are pleased to know that you had a comfortable stay and appreciated our rooms, food, peaceful surroundings, and especially the friendliness and helpfulness of our team. Your kind recognition of our restaurant colleagues during the evening cocktail hours is greatly appreciated, and we will be delighted to share your compliments with them. At the same time, we sincerely appreciate your constructive comments regarding the breakfast variety, lobby atmosphere, bathroom condition, WiFi connection, and ease of access. These comments have been shared with the relevant teams as valuable opportunities for improvement. We also noted your feedback regarding your ALL member recognition. We regret that you did not feel you received additional advantages as a member during this stay. Recognition of our loyal members is important to us, and we will review this with our team to ensure that eligible benefits are clearly communicated and delivered consistently. Regarding payment, please kindly note that transactions at the hotel are processed in Thai Baht, in accordance with local requirements. The deposit collected upon arrival is a temporary security deposit for incidental expenses during the stay and is returned or released after check-out, subject to the payment method used. Thank you again for your recommendation and for your loyalty as an ALL – Accor Live Limitless member. We hope to have the pleasure of welcoming you back to Mercure Bangkok Makkasan and providing you with an even better experience on your next visit. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. S., Thank you very much for your fantastic review and for giving us a perfect score of 100/100. We are delighted to know that Mercure Bangkok Makkasan provided everything you were looking for — from a comfortable night’s sleep and convenient access to transportation, hospitals, clinics and shopping areas, to our gym, dining and massage services. We especially enjoyed reading your comments about our Thai pizza and in-room massage. It is wonderful to know that these added to your experience, particularly after such a long journey. Most importantly, thank you for your kind words about our team. We are very pleased to hear that our colleague with the red hair and the rest of the team made you feel genuinely welcomed and well taken care of. Your recognition will certainly be shared with them and will be a great encouragement. Receiving your comment that you “got it all” with us, together with your 10/10 recommendation, means a great deal to our entire team. Thank you again for choosing Mercure Bangkok Makkasan. We look forward to welcoming you back whenever your travels bring you to Bangkok again. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. N., Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our location, pristine room and facilities, as well as the breakfast. It is especially rewarding to hear that you found our team, including our restaurant colleagues, friendly and helpful throughout your stay. Your kind comments are a great encouragement to our entire team, and we will be pleased to share your appreciation with them. Thank you also for being a valued member of ALL – Accor Live Limitless. We truly appreciate your recommendation and look forward to welcoming you and your partner back to Mercure Bangkok Makkasan for another memorable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. M., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share your feedback with us. We are pleased to know that you had a comfortable experience and particularly appreciated the friendliness of our team, the cleanliness of the hotel, our breakfast selection, and the quick and efficient booking process. We have also taken note of your feedback regarding the ease of access to the hotel. We understand that our location can present some challenges, and we continuously look for ways to make transportation more convenient for our guests, including our complimentary shuttle service to MRT Phetchaburi. Thank you for your continued loyalty as an ALL Gold member. Your feedback is very important to us and helps us identify opportunities to further improve our guest experience. We look forward to welcoming you back to Mercure Bangkok Makkasan for another enjoyable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. S., Thank you very much for sharing your feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that the friendliness and attentiveness of our team made a positive impression on your stay. Your perfect score for our team is truly appreciated, and your kind recognition will certainly be shared with everyone. At the same time, we sincerely apologize for the inconvenience caused by the plumbing and the unstable water temperature in your room. We understand how this can affect the comfort of your stay, and your feedback has been shared with our Engineering team for further inspection and improvement. Thank you also for your continued support as an ALL Accor member and for your kind recommendation. We truly appreciate your constructive feedback and look forward to welcoming you back, with the hope of providing an even more comfortable experience on your next visit. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Y., Thank you very much for sharing your feedback following your family stay at Mercure Bangkok Makkasan. We are pleased to know that you had an overall enjoyable experience and particularly appreciated your check-in and check-out experience, WiFi, and the service provided by our team. We sincerely apologize for the inconvenience you experienced when using Grab or Bolt, especially with drivers frequently cancelling your bookings. We understand how frustrating this can be when travelling around the city. Your suggestion regarding a taxi stand is also well noted. For future stays, our team will always be happy to assist with transportation arrangements. In addition, we provide a complimentary shuttle service to MRT Phetchaburi Station, offering another convenient option for connecting to Bangkok's public transportation network. Thank you for being a valued ALL Accor member and for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you and your family back for an even better experience. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. B., Thank you very much for your wonderful feedback and perfect score following another stay at Mercure Bangkok Makkasan. It is always a pleasure to welcome you back, and we are delighted to know that you continue to enjoy our services and, most importantly, the warm hospitality provided by our team. Your kind words are a great encouragement to all of us and will certainly be shared with the team. We also truly appreciate your continued loyalty as an ALL Accor Platinum member. Knowing that you choose to return to our hotel means a great deal to us. Thank you once again for your trust and continued support. We look forward to welcoming you back for many more great stays with us. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. A., Thank you very much for sharing your positive feedback with us. We are delighted to know that you had a comfortable and enjoyable stay and were satisfied with our room, breakfast, team, and hotel facilities. Thank you again for choosing Mercure Bangkok Makkasan. We truly appreciate your recommendation and look forward to welcoming you back for another pleasant stay in Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr.Gordon, Thank you very much for sharing your feedback following your stay at Mercure Bangkok Makkasan. We are delighted to know that you enjoyed your comfortable and clean room, found our pricing reasonable, and especially appreciated the helpful service provided by our team. Your kind recognition of our team member is truly appreciated and will be shared with the team. We also acknowledge your comments regarding our location and ease of access. While our location can feel a little isolated, we hope our complimentary shuttle service to MRT Phetchaburi helps make getting around Bangkok more convenient. Thank you as well for sharing your perspective on our sustainability efforts. We value your feedback as we continue looking for meaningful ways to reduce our environmental impact while maintaining a comfortable guest experience. Most importantly, we are very pleased to hear that you would stay with us again. We look forward to welcoming you back to Mercure Bangkok Makkasan on your next visit to Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your stay at Mercure Bangkok Makkasan. We are delighted to know that you loved your stay and especially enjoyed our delicious breakfast, clean room, and the overall service provided by our team. We also appreciate your feedback regarding the air conditioning. We sincerely apologize that the room temperature did not cool to your preferred setting. Your comment has been shared with our Engineering team for further review and improvement. Thank you again for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, **Management Team** Mercure Bangkok Makkasan

Dear Mr. Sena, Thank you very much for sharing your wonderful feedback following your stay at Mercure Bangkok Makkasan. We are delighted to know that you and your family enjoyed your stay and found our location convenient, particularly with easy access to the Airport Rail Link. It is also wonderful to hear that our team was helpful and able to assist you with a late check-out, making your stay more comfortable and convenient. Your kind comments and recommendation are truly appreciated and will be happily shared with our team. Thank you once again for choosing Mercure Bangkok Makkasan. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan