Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 1,064 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,064 reviews

Customer review rating 5.0/5

Richard P. Business - Confirmed reviews ALL

All the staff are extremely helpful, caring and excellent service and food.

Dear Mr. P., Thank you very much for your perfect score and for taking the time to share such wonderful feedback regarding your recent stay at Mercure Bangkok Makkasan. We are truly delighted to know that you had an excellent experience with us and that our team contributed positively to your business trip. Your kind words about our helpful, caring, and attentive staff, as well as your appreciation of our food and services, are greatly appreciated. A special thank you for recognizing Victor. We are delighted to hear that he was extremely helpful and contributed to your satisfaction throughout your stay. Your compliments will certainly be shared with him and the entire team, who will be encouraged by your generous recognition. It is especially rewarding to know that every aspect of your stay—from booking and arrival to accommodation, breakfast, cleanliness, WiFi, and departure—met your expectations. We are also grateful for your loyalty as an ALL Gold member and for your willingness to recommend both our hotel and the ALL loyalty program to others. Thank you once again for choosing Mercure Bangkok Makkasan. It was our pleasure to welcome you, and we look forward to having the opportunity to serve you again on your next visit to Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Customer review rating 3.5/5

K S. A. Business - Confirmed reviews ALL

A comfortable hotel located along Airport Rail line - Makkasan station. Suitable to travellers who want to avoid the congested Sukhumvit area but quick and easy access to airport.

Dear Mr. S. A., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Makkasan. We are delighted to learn that you enjoyed a comfortable stay and found our location convenient for access to the Airport Rail Link and Bangkok Airport. It is especially rewarding to know that the comfort of your room, the cleanliness, comfortable bedding, and refreshing shower helped you relax and recharge after your business trip. We also appreciate your kind comments about the ALL App and the benefits it provides when planning your travels. Thank you as well for your loyalty as an ALL Classic member and for your recommendation of both our hotel and the loyalty programme. Your feedback regarding the overall experience, breakfast, and service has been noted and will be shared with our team as we continuously look for opportunities to enhance our guest experience. We truly appreciate your support and look forward to welcoming you back to Mercure Bangkok Makkasan on your next visit to Bangkok. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.5/5

Withawas A. Solo - Confirmed reviews ALL

Shuttle ok

Dear Mr. A., Thank you for sharing your positive feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to learn that you enjoyed our breakfast, found your room comfortable, and appreciated the quality of our bedding. It is also wonderful to know that our shuttle service contributed positively to your overall experience. We sincerely appreciate your loyalty as an ALL Classic member and are pleased that our accommodation, cleanliness, team service, and sustainability initiatives met your expectations. Your recommendation means a great deal to us, and your encouraging comments motivate our team to continue delivering memorable experiences to our guests. Thank you once again for choosing Mercure Bangkok Makkasan. We look forward to welcoming you back on your next visit to Bangkok. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 4.0/5

Swan T. A. Couples - Confirmed reviews ALL

Better get 711 nearby

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We are pleased to know that you enjoyed a comfortable stay and appreciated our accommodation, cleanliness, breakfast selection, and Wi-Fi service. It is also wonderful to learn that your booking experience through the ALL App met your expectations. We appreciate your comments regarding our location and the convenience of having a nearby 7-Eleven. While our hotel is situated in a quieter area of Bangkok, we understand that easy access to convenience stores and nearby attractions is important to many travelers. To assist our guests, we provide a complimentary shuttle service to the nearby MRT and Airport Rail Link stations, offering convenient connections to various parts of the city. Thank you as well for your loyalty as an ALL Classic member and for recommending our hotel. Your feedback is valuable to us as we continuously strive to improve our guest experience. We look forward to welcoming you and your partner back to Mercure Bangkok Makkasan in the near future. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 0.5/5

Swee L. B. T. Couples - Confirmed reviews ALL

Stayed for 7 nights, regrated it. Location was terrible with nothing at all, don't even convenient store or 7-11 nearby. To go anywhere will need to grab, the hotel only provide 1 hour a trip to nearby training station Tutu ride. On my 4th night when it rain the ceiling of my room start to drip water and a small pool the appear within my room in morning.

Dear Ms. T., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bangkok Makkasan. We are truly sorry to learn that your experience fell so far below your expectations and the standards we strive to provide. Please accept our sincere apologies for the numerous issues you encountered during your seven-night stay. We are particularly concerned by your comments regarding the water leaking from the ceiling during the rain, the unstable Wi-Fi and power interruptions that impacted your work, as well as the service experience you received from our Front Office team. These are certainly not the experiences we want our guests to have, and we understand how frustrating and disappointing this must have been. We also regret that our location and transportation arrangements did not meet your needs. While we do provide a complimentary shuttle service to the nearby MRT station, we understand that this may not have been sufficient for your travel requirements during your stay. At the same time, we sincerely appreciate your recognition of our bell staff, security team, and housekeeping colleagues. We will be sure to share your kind comments with them, as they will be encouraged to know their efforts were appreciated. Please be assured that your feedback has been shared with our management team and the relevant department heads for immediate review and corrective action, particularly concerning room maintenance, service standards, communication during check-in, housekeeping responsiveness, and guest assistance procedures. We deeply regret that we were unable to provide the welcoming and comfortable experience you expected as an ALL Gold member. Thank you for bringing these matters to our attention, as feedback such as yours helps us identify areas where improvement is urgently needed. We hope you will consider giving us another opportunity in the future to restore your confidence in our hotel and provide you with the level of service that should have been delivered during this stay. Kind regards, Management Team Mercure Bangkok Makkasan

Other web-users rate our hotel

  • 1,284 reviews 7/10 Location
  • 1,307 reviews 8.4/10 Room
  • 2,144 reviews 9.2/10 Service
  • 24 reviews 8/10 WiFi
  • 565 reviews 8.8/10 Cleanliness
  • 558 reviews 8.4/10 Comfort
  • 522 reviews 8.4/10 Breakfast
  • 395 reviews 8.8/10 Value

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