Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.3/5 891 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  891 reviews

TripAdvisor Rating  4.5/5  1,646 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Peter L. Couples - Confirmed reviews ALL

Very comfortable bed, excellent water pressure and excellent temperature control for the flow - one of the best shower in a Mercure establishment !! Free shuttle service to MRT !! Overall stay …. Very satisfied !! Have stayed many times in this fine establishment !! Highly recommended . Thank you staff and management …

Dear Mr. L., Thank you very much for your wonderful review and for your continued loyalty to Mercure Bangkok Makkasan. It is always a great pleasure to welcome you back, and we are delighted to know that you once again enjoyed a very comfortable stay with us — especially the bed quality and shower experience, as well as the convenience of our shuttle service. Your kind recognition of our team, particularly the reception staff member who supported your early morning arrival, is truly appreciated. We will be sure to share your compliments with him and the entire team as excellent encouragement. We also value your feedback regarding breakfast quality and will continue working with our culinary team to make further improvements in this area. Thank you once again for your high recommendation and trust in our hospitality. We look forward to welcoming you back many more times in the future and ensuring each stay remains as enjoyable as the last. Warm regards, Hotel Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Rafael J. B. Friends - Confirmed reviews ALL

Everything are all great except for the toilet bowl on room 2006, the bowl was wobble.

Dear Mr. B., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share such an encouraging review. We are delighted to learn that you enjoyed our welcoming environment, well-appointed rooms, and the professionalism of our Front Office and Bell team during your stay. We are especially grateful for your kind words about Khukkai from our restaurant. She will be very happy to receive your recognition. We also appreciate your feedback regarding the toilet condition in room 2006. Your comments have been shared with our Engineering team for immediate attention. It is a great pleasure to know that we were able to deliver an experience that exceeded your expectations as an ALL Gold Member. We truly value your loyalty and look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Hotel Management Team Mercure Bangkok Makkasan

Customer review rating 5.0/5

Paul J. B. Solo - Confirmed reviews ALL

The staff were all great: friendly and efficient and always eager to help.

Dear Mr. B., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to share your wonderful feedback. We are thrilled to learn that you enjoyed your stay and that our team contributed positively to your experience through their friendliness and helpful support. It is always a great pleasure to welcome our valued ALL Platinum members, and we truly appreciate your continued loyalty. We are also grateful for your constructive suggestions regarding Wi-Fi connectivity and the buffet offering. Your comments have been shared with the relevant teams for review, as we continually strive to enhance the clarity of our communication and the convenience of our services. We sincerely look forward to welcoming you back again in the near future and providing another seamless and enjoyable stay. Warm regards, Hotel Management Team Mercure Bangkok Makkasan

Customer review rating 3.0/5

Abdullah A. A. Business - Confirmed reviews ALL

Subject: Quality Escalation Report – Mercure Bangkok Makkasan (PVFSJDRJ) To the Accor Hotels Quality Assurance Department, I am submitting this escalation report regarding my recent stay at Mercure Bangkok Makkasan on 20–21 November 2025 (Booking Reference: PVFSJDRJ). As an ALL Gold Member and a frequent guest across Accor properties, I was genuinely concerned by the number of quality-control issues identified inside the room. While the staff were professional and welcoming, the room condition did not align with Accor’s expected standards. During my stay, I observed the following: • Pillowcases with visible tears and punctures • Worn and damaged towels with holes • A cracked decorative wall panel • A severely deteriorated tissue-box cover shedding its coating into the tissues, rendering them unhygienic • Signs of oxidation and insufficient cleaning around the sink and the lower mirror-mounting area • A non-functional weighing scale covered in dust • Hot water not functioning in the shower, forcing me to endure cold water despite the weather not being warm These are not isolated issues; they are clear indicators of systemic gaps in room-inspection routines and preventive-maintenance procedures—particularly concerning for a 4-star property under the Mercure brand. As a professional specialized in design, readiness evaluation, and quality auditing, I can confirm that these issues are immediately noticeable and should have been identified long before the room was released to a guest. This was genuinely disappointing and inconvenient. I am sharing this feedback to express my dissatisfaction with what I encountered and to support continuous improvement, ensuring alignment with Accor’s global standards. Attached are photographs documenting the issues, and I strongly encourage a full readiness audit for this room and adjacent units. I did not have sufficient time to request an in-person inspection from the hotel’s team due to the short and work-intensive nature of my trip. Thank you for your attention to this matter. Warm regards, Abdullah A. A. ALL Gold Member ID: 30… – 15…B Z wx…

Dear Mr. A. A., Thank you very much for choosing Mercure Bangkok Makkasan and for taking the time to provide such a thorough and insightful review. Your loyalty as an ALL Gold Member is truly appreciated, and we sincerely regret that your experience did not reflect the high standards that you rightfully expect from Accor. We are grateful for the detailed observations you shared regarding the condition and readiness of the room, as well as the communication concerns before arrival. We fully recognize the impact this had on your stay, and we apologize that we did not meet your expectations. Please rest assured that your comments have been escalated to our management and operational teams for immediate review and corrective action. We also appreciate your positive recognition of our team members’ hospitality during your stay. It is encouraging to know that their professionalism contributed positively to your overall experience. Thank you once again for sharing your feedback in the spirit of improvement. We value your continued trust in Accor, and we sincerely hope to have the opportunity to welcome you back on a future visit — so we may restore your confidence and provide the comfortable and seamless stay you deserve. Warm regards, Hotel Management Team Mercure Bangkok Makkasan

Customer review rating 0.5/5

Christopher M. Business - Confirmed reviews ALL

I prepaid for room. Desk tried to charge again. I showed my booking and payment confirmation. I have had the room charged again and no reply to queries. Disgraceful

Dear Mr. M., Thank you very much for taking the time to share your feedback with us. We are truly sorry to learn that your recent stay did not meet your expectations and that our service fell short in providing you with a smooth and comfortable experience. We sincerely appreciate you bringing this matter to our attention, and your comments have been shared with our team for review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much more positive experience. Kind regards, Hotel Management Team Mercure Bangkok Makkasan

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Other web-users rate our hotel

  • 1,046 reviews 6.7/10 Location
  • 1,117 reviews 8.2/10 Room
  • 1,532 reviews 9/10 Service
  • 26 reviews 6.1/10 WiFi
  • 487 reviews 8.7/10 Cleanliness
  • 465 reviews 7.9/10 Comfort
  • 432 reviews 7.8/10 Breakfast
  • 293 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.