Mercure Bangkok Makkasan 4 stars

I can’t thank Mercure Makkasan enough for the amazing experience we’ve had at the Hotel, the staff, the rooms, the food, we really felt welcomed and realised how everyone went above and beyond to help us in every way, we plan to hopefully be back to BKK in the future and stay here.

The water running from the faucet and shower was brown. After showering, the towel was visibly brown. There was no manager onsite. Both the general manager and manager on duty were not reachable by phone to deal with this issue (ie could not investigate the issue, could not refund the prepaid booking etc) and our safety concerns. The wifi additionally did not work in the room.

I love this hotel. All staffs are attentive and helpful. The room is clean and comfortable. Check in was very fast and my room was already ready to stay. Mr. Thitikorn was very pleasant and professional.

Typical mercure group hotel, everything is ok but no surprise. The hotel has massage service but the quality is low. Staffs are very friendly. The main problem is the poor location, it is not close to any station, although you will see it is next to the train rail on google map.

Great hotel, felt luxirious and the breakfast buffet was wonderful. Oddly, it's next to the train line and felt quite out of place. It's quite a walk from the nearest metro station when you have luggage, along a road that wasn't quite paved and a dirty. However, they have a tuktuk who will drive you to the station and back, on request at certain times. Staff are helpful and nice. Despite the train and the noisy road, couldn't hear a thing at night. Great pool and live music upstairs too.