Mercure Bangkok Makkasan 4 stars

Customer review rating (ALL Rating) 4.4/5 935 reviews

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1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

Our accommodation(s)

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Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.75129, 100.55734

Telephone
Fax +66 2 094 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  935 reviews

Customer review rating 2.5/5

Archana B. Couples - Confirmed reviews ALL

We stayed her for 7 nights in the name o Archana B. and Venkata Sai Kishore Vogeti. We booked 4 nights in privilege lounge access room and 3 days in premiere room. We faced multiple issues with Ac and the staff made us change room twice and to our surprise AC was not working in 2nd room too. Room was not cleaned well on daily basis and front desk didn't let us use lounge for 1 day when they gave us upgrade after changing room twice during mid night. Overall not satisfied with the stay. We had stayed in mercure n Novotel before and this was bad experience of all.

Dear Ms. B., Thank you for taking the time to share such detailed feedback about your recent 7-night stay with us. We are truly sorry to learn that your experience did not meet your expectations, especially given your previous positive stays with Mercure and Novotel hotels. Please accept our sincere apologies for the repeated air-conditioning issues you encountered and for the inconvenience of having to change rooms multiple times, only to face the same problem again. We fully understand how frustrating this must have been, particularly during a longer stay, and this clearly falls below our service standards. We are also very sorry for the shortcomings in room cleanliness and for the confusion regarding Privilege Lounge access following your room changes late at night. We regret that this added to your disappointment, especially after the disruption you had already experienced. Your comments have been shared with our Front Office, Housekeeping, and Engineering teams to ensure clearer communication, stricter checks, and improved follow-up in similar situations. Regarding breakfast, we appreciate your feedback on the limited vegetarian options. This has been passed to our culinary team for review, as we aim to better accommodate diverse dietary preferences. We also note your comments on Wi-Fi speed and overall service consistency, which will be addressed with the relevant teams. Once again, we are truly sorry that this stay did not reflect the level of comfort and service you expected from our brand. We value your feedback greatly and sincerely hope you might allow us another opportunity in the future to restore your confidence in Mercure and provide you with a much improved experience. Kind regards, Mercure Bangkok Makkasan Team

Customer review rating 3.5/5

Daniil K. Friends - Confirmed reviews ALL

The staff at the hotel was amazing. Especially people working in the restaurant and cleaning. The location was the main downside of the hotel. There is no proper pedestrian access to the hotel so had to walk on a road to get to the hotel

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your honest and detailed comments. We are delighted to hear your kind words about our team, especially our restaurant and housekeeping colleagues. Your recognition of their service means a great deal to us and will certainly be shared with them as encouragement. At the same time, we sincerely regret the inconvenience caused by the hotel’s location and the lack of proper pedestrian access. We fully understand how this can impact the overall guest experience, and your feedback is invaluable as we continue working on solutions to improve accessibility and provide clearer guidance for our guests. In the meantime, we do offer a complimentary shuttle service to the nearest MRT station, and we will ensure this information is communicated more clearly to future guests. We also thank you for your comments regarding the breakfast selection. Your comparison with other Accor properties is well noted, and we have shared this feedback with our culinary team as part of our ongoing efforts to enhance variety and guest satisfaction. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Mercure Bangkok Makkasan Team

Customer review rating 3.5/5

Darryl G. Couples - Confirmed reviews ALL

Hotel was good but they forgot to book our transportation from the airport with the carrier which left us stranded for some time which left a bad impression on us .

Dear Mr. G., Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate your honest comments, as they help us improve our service. Please accept our sincere apologies for the inconvenience caused by the airport transportation arrangement. We fully understand how frustrating it must have been to be left waiting upon arrival, and we regret that this created a negative first impression. This is certainly not the experience we wish to deliver, and we have addressed this matter with the relevant team to ensure clearer coordination and confirmation with our transportation partners in the future. We are also very sorry to learn about the cleanliness issue you encountered in your room. This falls below our standards, and we have shared your feedback with our Housekeeping team to reinforce checking procedures and prevent such oversights from happening again. That said, we are pleased to know that you found the hotel generally good, appreciated the breakfast, and had a positive experience with our Concierge team. Your recognition of their service is greatly appreciated. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable experience. Kind regards, Mercure Bangkok Makkasan Team

Customer review rating 3.0/5

Ed J. Solo - Confirmed reviews ALL

The building is modern, the rooms are comfortable, and the breakfast is superb. The downside is location, on a very busy road with no sidewalk. The reception tells me that shuttle service is available 24/7 on demand, but when you try to use it, there is always a wait of 10-20 min. The people on the ground floor seem reluctant to drive you to the station. I cannot recommend because walking on the streets is dangerous and the shuttle is a struggle to use.

Dear Mr. J., Thank you for taking the time to share your detailed and candid feedback following your stay at Mercure Bangkok Makkasan. We sincerely regret that your experience, particularly regarding access and the shuttle service, was frustrating and did not meet your expectations. Please accept our apologies for the inconvenience and discomfort this caused. While we are pleased to know that you appreciated the modern building, room comfort, cleanliness, and breakfast quality, we are very concerned by your comments about the shuttle service and the inconsistency between what was communicated and what was delivered. This is clearly unacceptable and does not reflect the service standards we aim to provide. Your feedback regarding the ground-floor shuttle operation and the long waiting times has been escalated to Management for immediate review, including service attitude, response time, and clearer communication at reception. We also regret that you felt unsafe walking to the station and that this impacted your departure experience. Guest safety and convenience are priorities for us, and your comments will be used to reassess our procedures and controls around shuttle coordination and guest assistance. Regarding sustainability, we acknowledge your perspective and appreciate your honesty. Your feedback is noted and helps us reflect on how we communicate our initiatives more meaningfully and transparently. Thank you as well for recognizing the efforts of our reception and housekeeping teams. We truly regret that other aspects of your stay overshadowed these positives and affected your overall impression, as well as your view of the loyalty programme. Your feedback is extremely valuable, and we are committed to using it to drive concrete improvements. We hope that, should you consider staying with us again in the future, we may have the opportunity to restore your confidence and provide a smoother, more reliable experience. Kind regards, Management Team Mercure Bangkok Makkasan

Customer review rating 3.0/5

Mohammed A. Business - Confirmed reviews ALL

You can hear everything that goes on inside the toilet, also you can hear your neighbour when they're inside their toilet. For 30 years I never had to use the toilet outside the hotel except when I stayed in this one. It was really embarrassing and uncomfortable.

Dear Mr. A., Thank you for taking the time to share your feedback following your recent business stay at Mercure Bangkok Makkasan. We sincerely regret to learn about the discomfort you experienced regarding the lack of privacy in the bathroom, and we fully understand how embarrassing and unpleasant this must have been for you. Please accept our sincere apologies for this experience, which clearly fell short of your expectations and our service standards. Your comments regarding sound privacy have been taken very seriously and have been shared with our Management, Engineering, and Design teams for review. While the building structure presents certain limitations, we acknowledge that privacy and comfort are essential, especially for business travelers, and we are actively exploring improvement measures to minimize noise transmission and better inform guests during room allocation. On a positive note, we appreciate your recognition of our team’s service, cleanliness, WiFi quality, and sustainability efforts. Your acknowledgment of these aspects is encouraging for our Heartists, who strive to deliver attentive and professional service despite the challenges you encountered. We are also sorry to learn of your disappointment with the loyalty programme experience and value this feedback as it helps us reflect on how we communicate and deliver benefits more clearly. Thank you once again for your honest and candid feedback. We truly regret the inconvenience caused and hope that, should you consider staying with us again in the future, we may have the opportunity to restore your confidence and provide a more comfortable experience. Kind regards, Management Team Mercure Bangkok Makkasan

Other web-users rate our hotel

  • 1,114 reviews 6.7/10 Location
  • 1,169 reviews 8.2/10 Room
  • 1,734 reviews 9/10 Service
  • 26 reviews 6.9/10 WiFi
  • 491 reviews 8.9/10 Cleanliness
  • 459 reviews 8/10 Breakfast
  • 308 reviews 6.4/10 Food
  • 291 reviews 8.6/10 Vibe

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