Dear Mr. M., Thank you for sharing your wonderful feedback and for your continued loyalty to Mercure Bangkok Makkasan. We are delighted to receive your perfect score of 100/100 and truly appreciate your kind recognition of our team. It is especially rewarding to know that our staff consistently makes your stays enjoyable and memorable. As a valued ALL Accor Platinum member and frequent guest, your trust and continued support mean a great deal to us. We also appreciate your feedback regarding the Wi-Fi connection speed and sincerely apologize for any inconvenience caused. Your comments will be shared with our IT team for further improvement. Thank you once again for your kind recommendation. We look forward to welcoming you and your partner back for another excellent stay soon. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bangkok Makkasan. We sincerely regret that your arrival experience did not meet your expectations, particularly regarding the welcome you received and the communication surrounding your room upgrade request. We highly value your loyalty as an ALL Accor Diamond member and would like to respectfully clarify that complimentary room upgrades are provided in accordance with ALL Accor loyalty programme benefits, which offer an upgrade to the next available room category, subject to availability at check-in. While a suite upgrade is not automatically guaranteed, our team always strives to provide additional recognition whenever possible. Nevertheless, we understand that the manner in which these benefits are communicated is equally important. Your comments regarding the service interaction have been taken seriously and will be reviewed with our Front Office team to ensure our standards of professionalism, courtesy, and member recognition are consistently maintained. We appreciate your acknowledgment of our daytime team's efforts and are pleased that they were able to assist you during your stay. Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide the warm and attentive hospitality you expect from Mercure Bangkok Makkasan. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. L., Thank you very much for your wonderful 10/10 review. We are delighted to know that you enjoyed our location, facilities, amenities, and especially the attentive service from our team, even during the late hours. Your kind words are truly appreciated and will be shared with the team. We are very pleased that you had such a positive overall experience and look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Dear Mr. C., Thank you very much for sharing your detailed feedback with us. We are delighted to know that you enjoyed our convenient shuttle service, the cleanliness of your room, and the warm and helpful service from our team. We are also pleased that your Platinum membership benefits, including the room upgrade, added value to your stay. Thank you as well for your suggestion regarding water dispensers on each floor. We appreciate this thoughtful feedback, especially from a sustainability and guest convenience perspective, and we will share it with the relevant team for consideration. We look forward to welcoming you and your family back to Mercure Bangkok Makkasan again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Dear Mr. K., Thank you very much for sharing your feedback with us. We are pleased to know that you had a comfortable stay and enjoyed your room, the service from our team, WiFi, as well as your ALL Platinum benefits, including the welcome drink, amenity, and room upgrade. We also appreciate your comments regarding breakfast, the lounge, and our sustainability initiatives, which will help us continue improving the guest experience. We look forward to welcoming you back to Mercure Bangkok Makkasan again soon. Best Regards, Management Team Mercure Bangkok Makkasan

Dear Brenda E. B., Thank you very much for sharing your feedback with us. We are pleased to know that you had a good stay, found the hotel to be good value, and appreciated our convenient location near the railway station. It is also wonderful to hear that our team took good care of you throughout your stay. A special thank you for recognizing our taxi van driver. We will be very happy to share your kind comments with him and the team. We hope to have the pleasure of welcoming you back again in the future. Best Regards, Management Team Mercure Bangkok Makkasan

Dear Mr. C., Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to know that your stay was better than expected and that you appreciated our location, friendly team, and reasonable price. We have also noted your comment regarding the walking access from Makkasan Station to the hotel. While the hotel is located opposite the station, we understand that the current pedestrian route is not as direct as expected, and we appreciate your feedback. Thank you again for your recommendation, and we look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. C., Thank you very much for sharing your lovely feedback and for choosing to stay with us. We are delighted to know that you had a comfortable stay and enjoyed the room, breakfast, WiFi, and overall value. We also appreciate your kind mention of our shuttle service, which we are pleased helped make your journey to and from the MRT more convenient. Thank you again for your recommendation, and we look forward to welcoming you back to Mercure Bangkok Makkasan again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. M., Thank you very much for sharing your feedback and for your continued loyalty as an ALL Platinum member. We are pleased to know that you enjoyed our friendly and attentive team, spacious room, convenient location, and overall stay experience. We have also noted your lower rating for the accommodation and will continue reviewing our room experience to identify areas for improvement. We truly appreciate your kind words and are especially happy to know that you would be pleased to return. We look forward to welcoming you back to Mercure Bangkok Makkasan again. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. L., Thank you very much for sharing your feedback and for choosing Mercure Bangkok Makkasan for your business stay. We are pleased to know that you found the hotel clean and comfortable, and that our team was professional and friendly. We are also glad that you enjoyed the breakfast and WiFi service. We have noted your comment regarding the MRT pick-up arrangement and will share it with the team for further improvement to make the transportation experience more convenient for our guests. We look forward to welcoming you back again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. B., Warm greetings from Mercure Bangkok Makkasan. Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated our friendly team, room comfort, breakfast selection, food and drinks, as well as the swimming pool. We are also pleased to know that your accommodation and cleanliness experience met your expectations. Your positive comments will certainly be shared with our Heartists as encouragement to continue delivering warm and attentive service. Thank you as well for your continued support as an ALL Classic member. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Bangkok Makkasan again soon. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. C., Warm greetings from Mercure Bangkok Makkasan. Thank you very much for taking the time to share your detailed feedback and for your continued loyalty as an ALL Gold member. We are pleased to know that you had a comfortable stay and particularly enjoyed your à la carte dinner at The Station, including the presentation, flavor, and value offered through your ALL member benefit. We are also glad that your welcome drink and welcome amenity met your expectations. At the same time, we sincerely apologize that you did not feel properly recognized as an ALL member during your arrival experience. Your comments regarding the explanation of member benefits and the absence of the usual benefit information are well noted. We will review this with our Front Office team to ensure that ALL member benefits are clearly communicated and recognized more consistently at check-in. We also appreciate your feedback regarding the breakfast selection and WiFi connection speed. These comments will be shared with the relevant teams for further improvement. Thank you again for your constructive feedback. We truly value your loyalty and hope to have the opportunity to welcome you back for an improved experience on your next stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. B., Warm greetings from Mercure Bangkok Makkasan. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location, cleanliness, WiFi, and the service provided by our team, as well as your smooth arrival and departure experience. At the same time, we are sorry to learn that the room size and bathroom layout did not fully meet your expectations. We also appreciate your comments regarding the lack of a bathroom door lock and ventilation, which affected your overall comfort. Thank you as well for highlighting the limited vegetarian options at breakfast. Your feedback will be shared with our Food & Beverage team for review and consideration. We truly appreciate your continued support as an ALL Classic member and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. W., Warm greetings from Mercure Bangkok Makkasan. Thank you very much for sharing your kind feedback and for your continued support as an ALL Classic member. We are delighted to know that you enjoyed the quiet and comfortable atmosphere of our hotel, as well as our convenient location and complimentary shuttle service to MRT Phetchaburi Station. We also truly appreciate your special mention of our team member who warmly welcomed you at breakfast and kindly prepared a cup of coffee for you while you were waiting for your room to be ready. Your recognition will certainly be shared with the team as great encouragement. Thank you as well for your constructive ratings regarding your arrival experience, breakfast selection, and our team service. We will continue working to further improve these areas. It was our pleasure to have you stay with us, and we look forward to welcoming you back to Mercure Bangkok Makkasan again soon. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. O., Thank you very much for sharing your experience and for your continued loyalty as an ALL Accor Platinum member. We are delighted to know that you enjoyed your stay, particularly the comfort and cleanliness of your room, as well as the service provided by our team. We sincerely apologize for the waiting time during your arrival. We understand that having to wait while our team member was assisting another guest over the phone was not the smooth welcome we would have wished to provide, and we will review this with our Front Office team to improve our service coverage during check-in periods. Thank you also for your suggestion regarding pick-up and drop-off service to Makkasan Airport Rail Link. We truly appreciate your feedback and will share it with the relevant team for future consideration as we continue looking for ways to make transportation more convenient for our guests. We look forward to welcoming you back to Mercure Bangkok Makkasan for another pleasant stay in the near future. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. G., Thank you very much for your wonderful review and perfect score. It is always a pleasure to welcome you back to Mercure Bangkok Makkasan, and we truly appreciate your continued loyalty as a regular guest and ALL Platinum member. We are especially delighted to know that you feel recognized and well taken care of during your stays with us. Thank you as well for your kind words about our shuttle service and for recognizing our Reception team and the team at the Lounge on the 10th floor. We will be very happy to share your compliments with them. Your continued trust means a great deal to us, and we look forward to welcoming you and your family back again very soon. Warm regards, Mercure Bangkok Makkasan Team

Dear Khun Withawas, Thank you very much for your perfect score and wonderful feedback. We are delighted to know that you had such a comfortable stay and especially enjoyed our bed — hearing “best bed ever” truly made our day! Thank you as well for your kind recognition of our service, facilities, dining, and ALL member experience. Your support means a lot to our team. We look forward to welcoming you back to Mercure Bangkok Makkasan for another restful and enjoyable stay. Warm regards, Mercure Bangkok Makkasan Team

Dear Ms. Dahlia, Thank you very much for sharing your wonderful feedback following your six-night stay with us. We are delighted to know that you had a comfortable and enjoyable experience and appreciated the breakfast, room upgrade, early check-in, and late check-out. As an ALL Gold member, we are especially pleased that you felt well recognized and that the benefits provided helped make your stay even more enjoyable. A special thank you for recognizing our shuttle team and their warm hospitality. We will be very happy to share your kind compliments with the entire team as a great encouragement. Thank you for your loyalty to ALL and for choosing Mercure Bangkok Makkasan. It is wonderful to know that you would stay with us again, and we look forward to welcoming you back on your next visit to Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. K., Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulty and inconvenience you experienced while making your way to the hotel, particularly having to walk for more than 30 minutes in a dark and unfamiliar area. We appreciate you highlighting that our directions from the Airport Rail Link station were not clear enough. Your comments regarding the walking route and the availability of our shuttle service for late arrivals are very valuable. We will review the information and directions provided to guests to ensure the route is clearer and to better communicate the shuttle service options, so that future guests can avoid a similar experience. As an ALL Gold member, your comfort and experience are especially important to us, and we regret that your arrival did not meet expectations. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mercure Bangkok Makkasan and provide you with a much smoother and more comfortable experience from the moment you arrive. Warm regards, Management Team Mercure Bangkok Makkasan