Dear Heather N., Thank you for taking the time to share your detailed feedback following your recent stay at Wonil Hotel Perth. While I am pleased to hear that you found our beds and pillows comfortable and enjoyed our location, I am sincerely sorry to learn that several aspects of your experience fell short of expectations. Please accept my apologies for the difficulties you encountered when contacting the hotel prior to your arrival and for the service you received from our reception team during your stay. It is disappointing to hear that your concerns regarding the air conditioning were not addressed promptly and that a promised callback was not made. We understand how frustrating this must have been, particularly after being unable to use the in-room telephone. I also regret the inconvenience caused during your departure, including the lift outage and the difficulty accessing the parking area gate. Having to carry your belongings back to reception for assistance is certainly not the experience we aim to provide. Your comments regarding service levels, communication, and responsiveness at reception have been taken very seriously. As someone with extensive hospitality experience yourself, I appreciate the insight you have shared, and I understand why these interactions left such a negative impression. Thank you also for your suggestion regarding fresh milk in guest rooms. We appreciate this feedback, particularly for guests arriving late or experiencing jet lag who would like to enjoy tea or coffee before breakfast service begins. While I am pleased that you found the accommodation clean and comfortable, I am sorry that the service experience did not reflect the standards you expected for the rate paid. As a valued ALL Classic Member and Accor Vacation Club Member, your feedback is extremely important to us and has been shared with the relevant teams for review and improvement. Thank you again for bringing these matters to our attention. We appreciate your honest feedback and hope we may have the opportunity to restore your confidence in us on a future visit. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Rosslyn E., Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to learn that your experience did not meet your expectations, particularly regarding the service you received during check-in, breakfast, and departure. Hospitality is about making guests feel welcome and valued, and it is disappointing to hear that you felt like an inconvenience rather than a valued guest. I sincerely apologize for the lack of information provided during check-in, including details regarding parking and breakfast arrangements. It is also concerning to hear that a commitment to follow up with additional information was not fulfilled. Clear communication is an essential part of the guest experience, and we regret that we fell short in this area. While I am pleased to hear that you found your accommodation clean and comfortable, and that you enjoyed the service provided by our dinner team, I understand that these positives were overshadowed by your interactions with other members of our team. I also apologize for the delay during check-out. While we are proud to support and train new team members, this should not have resulted in an extended wait for assistance. As a valued ALL Gold Member and Accor Vacation Club Member, your feedback is particularly important to us. Please be assured that your comments have been shared with the relevant department leaders for review, with a focus on improving communication, guest engagement, and service consistency. Thank you again for your honest feedback. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a more seamless and welcoming experience in the future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Amy, Thank you very much for choosing to stay at Wonil Hotel and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the beautiful location. It is our priority to provide memorable experiences for our guests, and knowing we succeeded during your recent visit is truly rewarding. I will be sure to share your kind words with our entire staff; they will be thrilled to know their efforts made a positive impact on your stay. We look forward to the opportunity to welcome you back to Wonil Hotel on your next visit to Perth. Warm regards, Jyoti Assistant Manager Wonil Hotel Perth - Handwritten collection

Dear Buck K. C., Thank you for taking the time to share your feedback following your recent stay at Wonil Hotel Perth. We are delighted to hear that you enjoyed our location, the beautiful views, and the cleanliness of your room. It's also great to know that you found convenient parking options available nearby. We appreciate your comments regarding the room fixtures and entertainment options. I am sorry to learn that you experienced difficulties with the light switches and bathroom controls, and that the faucet and television channel selection did not meet your expectations. Please be assured that your feedback has been shared with our maintenance and management teams for review as we continually look for ways to enhance our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Desmond H., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am sincerely sorry to learn that your experience fell well short of your expectations. While I am pleased to hear that you appreciated our location, it is clear that several aspects of our service did not meet the standards we strive to deliver. I apologize for the extended wait at reception and for the frustration caused by the limited staffing levels during your stay. We understand how disappointing it can be to experience delays when checking in, seeking assistance, or collecting personal items such as laundry. Equally, I regret the inconvenience caused by the restaurant closure on Monday and the limited food and beverage options available at that time. I am also sorry to hear about your experience with our restaurant service when it was open. Waiting to be seated despite visible table availability, along with the explanations provided regarding staffing levels, understandably left a poor impression. This is not the level of hospitality we aim to provide, and I appreciate you bringing these concerns to our attention. Please be assured that your feedback has been shared with our management team. Reviews such as yours are invaluable in helping us identify areas where we need to improve our operations, staffing, and overall guest experience. Thank you again for your candid feedback. While I regret that we did not provide the experience you expected, I appreciate the opportunity to learn from your comments and improve. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Alvin C., Thank you for taking the time to share your feedback regarding your recent stay with us. I am sincerely sorry to learn that your experience did not meet your expectations, particularly as a valued ALL Gold member nearing Platinum status. We understand the importance of recognising and delivering loyalty benefits, and I regret that you felt these were not provided during your stay. I also apologize that your arrival, departure, accommodation, and interactions with our team fell short of the welcoming experience you expected. At Wonil Hotel Perth, we strive to make every guest feel valued, and it is disappointing to hear that we did not achieve this during your visit. Your comments regarding the visibility of our team, the provision of bottled water, cleanliness, and the overall service experience have been carefully noted and shared with the relevant departments for review. We appreciate your candid feedback, as it highlights areas where we need to improve to better meet the expectations of our guests, particularly our loyal ALL members. Thank you again for bringing these concerns to our attention. We truly value your loyalty to Accor and regret that we did not provide the level of hospitality you have come to expect. We hope to have the opportunity to welcome you back in the future and deliver a much-improved experience. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Vicki N., Thank you for taking the time to share your wonderful feedback following your recent stay at Wonil Hotel Perth. We are delighted to hear that you enjoyed our peaceful riverside location and the beautiful walking paths nearby. It is especially pleasing to know that our team made a positive impression with their attentive and friendly service. We also loved reading your comment about our signature scent. It's one of the little touches we hope helps create a memorable experience for our guests. Thank you for your kind comments regarding your accommodation, cleanliness, dining experience, bar, and WiFi. We are also pleased that you found the booking process through the ALL App simple and convenient. As a valued ALL Gold Member and Accor Vacation Club Member, we appreciate your feedback regarding room upgrades and member recognition. I am sorry to learn that you felt disappointed with the explanation provided regarding your upgrade request. While upgrades are subject to availability on the day of arrival, we understand the importance of clear communication and ensuring our loyal members feel valued and recognised. Your comments have been shared with our team for review. Thank you again for your thoughtful feedback and recommendation. We look forward to welcoming you back to Wonil Hotel Perth - Handwritten Collection on your next visit to Perth. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Dam Q., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While I am pleased to hear that you enjoyed the location, found your room clean and comfortable, and appreciated the smooth check-out experience, I am sorry that several aspects of your stay did not meet your expectations. I apologize for the lack of recognition of your Accor membership during check-in and for the ongoing issues with your membership details not being reflected correctly at breakfast. I understand how frustrating it must have been to repeatedly provide the same information each morning, particularly after bringing it to our attention. As a valued Accor member, you should feel recognised and appreciated throughout your stay, and I regret that we fell short in this regard. I am also sorry to hear that noise from nearby events and road traffic impacted your comfort. While our riverside location is one of the hotel's highlights, external events at surrounding venues can occasionally affect the guest experience. Additionally, I regret that our room service delivery was inconsistent and that certain service levels did not reflect the standards you expected. Your comments regarding parking, service delivery, and member recognition have been shared with the relevant teams for review and improvement. We truly appreciate your honest feedback. It is especially valuable when guests take the time to highlight both our strengths and the areas where we can improve. Please be assured that your comments have been read and will be reviewed by management. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide the seamless experience that we strive to deliver. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Susan A., Thank you for your wonderful review and for awarding us a perfect score following your recent stay at Wonil Hotel Perth. We are delighted to hear that you had a great stay and that you would choose to stay with us again. It is especially pleasing to know that you enjoyed our quiet riverside location, the cleanliness of your room, and your dining experience at our restaurant. Your kind words about our friendly and helpful team are greatly appreciated. We are proud to have a team dedicated to creating memorable experiences for our guests, and I will be sure to share your feedback with them. It is particularly rewarding to hear that all staff members contributed positively to your stay. We are also pleased that you found the booking process through all.com easy and convenient, and that our location near Matilda Bay provided the perfect setting for relaxing walks while remaining close to the city. As a valued ALL Platinum Member, we sincerely appreciate your loyalty to Accor and your recommendation of both our hotel and the ALL loyalty programme. Thank you again for your kind comments. We look forward to welcoming you back to Wonil Hotel Perth - Handwritten Collection for another exceptional stay in the near future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear H. Heng B., Thank you for taking the time to share your feedback regarding your recent stay with us. I am sincerely sorry to learn that your experience did not meet your expectations, particularly as this is the second time this year that you have encountered service issues during your stay. While I am pleased to hear that you enjoyed our facilities, room design, breakfast offering, and sustainability initiatives, I regret that our service fell short. I am especially concerned by your comments regarding your room service experience. Leaving food unattended outside a guest room without ensuring it has been received is not the standard of service we strive to provide. I understand your concerns regarding food safety and service etiquette, and I sincerely apologize for the disappointment this caused. I am also sorry to hear about your early departure experience. Having advised the team in advance of your 4:00 AM check-out, you should have been able to access assistance as expected. I understand how frustrating it must have been to find no one available in the lobby at that time, and I apologize for this oversight. As a valued ALL Gold Member and Accor Vacation Club Member, I also regret that you felt insufficiently recognised during your stay. While room upgrades are subject to availability, we understand the importance of acknowledging our loyal members and ensuring clear communication regarding benefits and available options. Please be assured that your feedback has been shared with the relevant departments and management team for review. Your comments regarding room service procedures, overnight guest assistance, service standards, and loyalty recognition are being taken seriously as we work to improve the overall guest experience. Thank you again for bringing these matters to our attention. We value your loyalty and appreciate your honest feedback. We hope to have the opportunity to regain your confidence and provide you with a much-improved experience on a future visit. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Paul M., Thank you for taking the time to share your wonderful feedback following your recent stay at Wonil Hotel Perth. We are delighted to hear that you had a memorable stay and enjoyed the warm atmosphere, comfortable room, and exceptional service provided by our team. Creating welcoming and enjoyable experiences for our guests is at the heart of what we do, so it is gratifying to know we achieved this during your visit. We are also pleased that your arrival, accommodation, breakfast experience, cleanliness, WiFi, and sustainability initiatives all contributed positively to your stay. As a valued ALL Diamond Member, we sincerely appreciate your loyalty to Accor and are grateful for your recommendation. Feedback such as yours is a great source of encouragement for our team. Thank you again for your kind comments. We look forward to welcoming you back to Wonil Hotel Perth - Handwritten Collection for another relaxing and enjoyable stay in the near future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Liam R., Thank you for taking the time to share your feedback following your recent stay at Wonil Hotel Perth. We are delighted to hear that you enjoyed our well-appointed rooms, comfortable beds, and the beautiful Swan River views. It's also wonderful to know that you found the booking experience seamless through the ALL Accor App and that our team, check-in experience, WiFi, and check-out process all met your expectations. As a valued ALL Platinum Member, we sincerely appreciate your loyalty and are pleased that you would recommend both our hotel and the ALL loyalty programme to others. Thank you also for your constructive feedback regarding onsite parking and the condition of the carpet in your room. We acknowledge that our onsite parking availability is limited, and we understand how this can be an inconvenience. Your comments regarding the carpet stains have been shared with our housekeeping and maintenance teams for review and attention. We truly appreciate your feedback as it helps us continue to improve our guest experience. We look forward to welcoming you back to Wonil Hotel Perth - Handwritten Collection for another enjoyable stay in the future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Shane A., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score following your recent stay at Wonil Hotel Perth. We are delighted to hear that you and your family had such an enjoyable experience with us. It is fantastic to know that you appreciated your room upgrade and found your accommodation amazing. We are also pleased that our team’s friendly and helpful service contributed positively to your stay. A special thank you for recognising Fernando. We will be sure to share your kind comments with him, as team recognition is always greatly appreciated and motivating. As a valued ALL Platinum Member and Accor Vacation Club Member, we sincerely thank you for your loyalty and are thrilled that we could make your stay memorable. We are also pleased to see that you enjoyed our cleanliness, WiFi, check-in experience, and overall accommodation. Thank you again for your recommendation and kind words. We look forward to welcoming you and your family back to Wonil Hotel Perth - Handwritten Collection for another exceptional stay in the future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Marina M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am sincerely sorry to learn that your experience did not meet your expectations and that several aspects of your stay left you disappointed. As a valued ALL Gold Member and Accor Vacation Club Member, we understand the importance of providing a seamless and welcoming experience, and I regret that we fell short on this occasion. I apologize for the issues you encountered with your room key cards, the inconsistencies regarding your member beverage vouchers, and the lack of recognition of your loyalty benefits. We understand how frustrating these repeated inconveniences can be and appreciate you bringing them to our attention. I am also truly concerned by your comments regarding the freshness and quality of the breakfast offerings. Providing fresh, high-quality food is a priority for us, and your feedback regarding the breakfast buffet and restaurant dishes has been shared with our Food & Beverage team for immediate review. We take food quality and guest wellbeing very seriously and appreciate you highlighting these concerns. Additionally, I am sorry that you experienced difficulties with luggage assistance, WiFi performance, parking arrangements, and the overall level of service provided throughout your stay. We understand that these elements play an important role in the overall guest experience, and it is disappointing to hear that we did not deliver the level of hospitality you expected. While I appreciate your positive comments regarding our location, I regret that the overall experience did not reflect the standards we aim to provide. Your feedback has been shared with the relevant department leaders and management team, as it highlights several areas where improvement is required. Thank you again for taking the time to provide such candid feedback. We value your loyalty and appreciate the opportunity to review and learn from your experience. We hope that, despite this disappointing stay, we may have the opportunity to restore your confidence in the future. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Sheran E., Thank you for taking the time to share your detailed feedback following your recent stay at Wonil Hotel Perth. We are pleased to hear that you found your room clean and spacious, enjoyed our breakfast offering, and felt that your stay provided good value for money. It is also wonderful to know that our team made you feel welcome, particularly Diranjan Fernando, who will be delighted to receive your kind recognition. That said, I am sorry to learn that aspects of your stay were disappointing. Please accept my apologies regarding the laundry service. I understand your frustration, particularly as the limitations around weekend and public holiday laundry services were not clearly communicated when your laundry was accepted. As an international traveller, having access to timely laundry service is important, and I appreciate your comments regarding the inconvenience this caused. I also apologize for the housekeeping issues you experienced. While we are pleased that the matter was addressed once brought to our attention, I understand your concerns regarding the door hanger system. Your observation about Perth's windy conditions affecting the effectiveness of the signage is a valuable one, and we will take this feedback into consideration when reviewing ways to improve communication between guests and our housekeeping team. Thank you for acknowledging the positive aspects of your stay, including our cleanliness standards, WiFi, sustainability initiatives, and check-in and check-out experiences. We greatly appreciate your balanced and constructive feedback, as it helps us identify opportunities to improve our services. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to Wonil Hotel Perth - Handwritten Collection and provide an even better experience on your next visit. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Sheila H., Thank you for taking the time to share your feedback regarding your recent stay with us. Firstly, please accept my sincere condolences for your loss. I am truly sorry that during such a difficult time, your experience with us added further stress and disappointment. I was very concerned to read about the issues you encountered upon arrival. Having requested an additional bed for your daughter, you should have arrived to find the room fully prepared for your family's stay. I apologize that this was not the case and that you were left to make alternative arrangements yourself late in the evening. It is equally disappointing to learn that obtaining additional bedding, towels, and pillows proved difficult when these should have been readily available. I am also sorry to hear that the replenishment of water, coffee cups, and glasses was not attended to despite your requests. These are basic expectations of a comfortable stay, and I understand your frustration at having to repeatedly follow up. Your comments regarding the lack of assistance with luggage are also disappointing to hear. Hospitality is about anticipating and assisting guests where possible, and I regret that you did not feel supported by our team during your stay. Additionally, I apologize for the cleanliness concerns you noted, particularly the dust around the bedside phone and air vents. This is not reflective of the standards we aim to maintain. While I am pleased to hear that you found the beds comfortable and greatly enjoyed the breakfast, I regret that these positive aspects were overshadowed by the service shortcomings you experienced. I also understand your disappointment that your concerns raised at departure did not leave you feeling that a satisfactory resolution had been reached. As a valued ALL Classic Member and Accor Vacation Club Member, your feedback is extremely important to us. Please be assured that your comments have been shared with our Front Office, Housekeeping, and Management teams for review, as there are clear opportunities for improvement in both our communication and service delivery. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and sincerely apologize that we did not provide the level of care and hospitality you deserved. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Mathew G., Thank you for taking the time to share your feedback regarding your recent stay with us. Firstly, I would like to express my sincere sympathy regarding the family emergency that required you to cut your trip short. During such a difficult time, the last thing you should have experienced was uncertainty regarding your accommodation arrangements. While I am pleased to hear that you found the hotel, accommodation, and cleanliness to be satisfactory, I am truly sorry for the frustration caused by the lack of follow-up regarding your request to cancel the second night of your stay. I understand that you followed the instructions provided and sent an email, and it is disappointing to learn that you did not receive a response or update regarding your request. I also apologize that our communication and service did not meet your expectations. We understand how important timely and clear communication is, especially when dealing with unexpected personal circumstances, and I regret that we failed to provide the support and responsiveness you deserved. As a valued ALL Gold Member and Accor Vacation Club Member, your feedback is particularly important to us. Your comments regarding the handling of your request and the lack of follow-up have been shared with the relevant team for review to ensure we improve our communication processes moving forward. Thank you for bringing this matter to our attention. We appreciate your honest feedback and regret that your experience left you feeling disappointed. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Caroline B., Thank you for taking the time to share such detailed feedback regarding your recent stay at Wonil Hotel Perth. While I am pleased to hear that you enjoyed the design of the hotel, the layout of your room, and our dining offering, I am sincerely sorry that your stay was significantly impacted by traffic noise. A comfortable night's sleep is one of the most important aspects of any hotel stay, and I completely understand your frustration and disappointment at being unable to rest properly. It is particularly disappointing to hear that the lack of sleep affected your enjoyment of the choir performance that brought you to Perth. I also appreciate your comments regarding your efforts to seek an alternative room. I regret that, despite your early requests and our team's attempts to assist, we were unable to relocate you due to the hotel operating at full occupancy. I understand how frustrating this must have been, especially given that your reservation had been made well in advance. Thank you for acknowledging the aspects of your stay that you did enjoy, including the room design, cleanliness, breakfast, and interactions with our team. However, I fully appreciate that these positives were overshadowed by the impact the traffic noise had on your overall experience. Your feedback regarding room soundproofing has been noted and shared with our management team for review. Comments such as yours are invaluable in helping us better understand our guests' experiences and identify opportunities for improvement. As a valued ALL Classic Member and Accor Vacation Club Member, we sincerely appreciate your loyalty and regret that we did not provide the restful and enjoyable stay you expected. Thank you again for your honest feedback. We appreciate you bringing these concerns to our attention and hope we may have the opportunity to welcome you back in the future under more favourable circumstances. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection

Dear Renita, Thank you for taking the time to share your feedback regarding your recent stay at Wonil Hotel Perth. Firstly, I would like to sincerely apologize for the disappointment and frustration caused by not being allocated the room type you had booked. We understand how disappointing it must have been to arrive expecting a particular room, only to be advised that an alternative room would be provided and then not have the opportunity to move as promised. I am also sorry to learn that your concerns regarding reimbursement and compensation were not resolved during your stay. Equally disappointing is hearing that communication between team members was inconsistent, resulting in you having to repeat your concerns and leaving without a clear outcome. While I am pleased to hear that you enjoyed our beautiful location, views, cleanliness, and that many aspects of the hotel met your expectations, I completely understand that these positives do not make up for receiving a room different from the one you paid for. As a valued ALL Gold Member, your loyalty is important to us, and I regret that we did not deliver the experience you expected. I would appreciate the opportunity to investigate this matter further and review the details of your reservation and the concerns raised during your stay. Please feel free to contact me directly at your convenience so that we can discuss this matter further and work towards an appropriate resolution. Thank you again for bringing this to our attention. I hope we have the opportunity to restore your confidence in us. Kind regards, Jyoti Ahlawat Assistant Manager Wonil Hotel Perth - Handwritten Collection