Dear Dee, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I also appreciate your continued loyalty as an ALL member and Accor Vacation Club member. I understand your comments regarding the dark, moody lighting in our guest floor corridors. This is an intentional design feature of the TRIBE brand, creating a distinctive, contemporary atmosphere throughout the hotel. However, I appreciate that this style is not to everyone's taste, particularly when guests prefer brighter surroundings. Thank you also for your observations regarding breakfast. I appreciate your suggestion of offering guests a discounted à la carte alternative to the buffet and will share this with our Food & Beverage team for consideration. Your feedback regarding Wi-Fi speed is equally important, and I apologise that the connection did not meet your expectations. Dee, I am disappointed that your overall experience fell short of what you had hoped for. We certainly aspire to do better, particularly when it comes to the fundamentals of genuine hospitality and guest comfort. I would be more than happy to discuss your experience further, should you wish to do so. Please feel free to contact me personally on 04… or by email at to… I always welcome the opportunity to listen to our guests and better understand their concerns. Thank you again for your constructive feedback. I hope we have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Charles, I wanted to personally thank you for your wonderful review and your generous 100/100 rating following your recent stay with us. It was particularly pleasing to read your comments about our friendly team and, especially, your recognition of Nella. Having spent more than 40 years in hospitality, I can assure you that there is nothing more rewarding than seeing our team members make a genuine difference to a guest's experience. I will make a point of personally congratulating Nella and sharing your lovely feedback with the broader team. Recognition such as yours means a great deal to our people. I also appreciate your comments regarding the size of our rooms. TRIBE's compact, contemporary design is certainly different from a traditional hotel, and I understand that it may not suit everyone's preferences. Charles, thank you also for your continued loyalty as an ALL member and Accor Vacation Club member. We genuinely value your support. I hope your business trip to Perth was a successful one, and should your travels bring you back our way, please don't hesitate to contact me directly. It would be my pleasure to assist with your next stay. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park to…

Dear Gaye, Thank you so much for taking the time to share your feedback following your recent stay with us. I was delighted to see your 90/100 overall rating, and particularly enjoyed your description of our bright, open communal spaces and the lovely green outlook. It's one of the things I personally enjoy about TRIBE, and we're very fortunate to have Kings Park and the Botanic Gardens virtually on our doorstep. I'm also very pleased that you found the location convenient for public transport. Most importantly, thank you for your lovely comments about our team. Having spent many years in hospitality, I can honestly say that one of the most rewarding parts of my role is seeing our people recognised for making guests feel welcome. I'll certainly pass on your kind words. I also appreciate your observation about the hallways needing repainting. You're quite right to highlight this, and it's something we need to address as part of maintaining the presentation of our hotel. Your cleanliness rating of 70/100 is another reminder that we have opportunities to improve. As an ALL Platinum and Accor Vacation Club member, your continued loyalty means a great deal to us. I want our loyal guests to feel genuinely appreciated, and your feedback helps us understand where we're doing well and where we can do better. Gaye, thank you again for your thoughtful and balanced comments. It was lovely to know that you enjoyed your stay, and I hope we'll have the pleasure of welcoming you back soon. If you're staying with us again, please feel free to ask for me at Reception. I'd be delighted to say hello personally. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Anne, Thank you for taking the time to provide such thoughtful feedback regarding your recent anniversary staycation at TRIBE Perth Kings Park. Firstly, happy anniversary to you and your partner! It is always a privilege when guests choose our hotel to celebrate a special occasion, and I am genuinely disappointed that we did not deliver the experience you deserved. I was particularly concerned by your observations regarding the stains on the bathroom counter and carpet, as well as the unclean drinking glasses. These are fundamental housekeeping matters that should have been identified and addressed before your arrival. As General Manager, I firmly believe in being Brilliant at the Basics, and cleanliness is one of the most important basics of all. Please accept my sincere apologies for these shortcomings. I will be following up with our Housekeeping team to reinforce our room presentation and inspection standards. On a much more positive note, I was delighted that you enjoyed our modern hotel design and convenient location, and especially that you rated our team, breakfast, arrival and departure 100/100. Your comments about our friendly and helpful team are particularly appreciated. Nothing gives me greater satisfaction than seeing our people recognised for their hospitality, and I will be pleased to share your feedback with them. I am also delighted that you enjoyed breakfast, although it is a pity you did not have the opportunity to experience dinner with us. Thank you also for your feedback regarding Wi-Fi access. I appreciate that connectivity should be simple and convenient, and this is something we need to continue improving. As an ALL Classic member, your loyalty is genuinely valued, and I regret that the cleanliness issues detracted from what should have been a memorable anniversary celebration. Anne, should you be considering another staycation or special occasion with us, I would welcome the opportunity to personally assist with your arrangements. Please feel free to contact me directly at to… or on 04…. Thank you again for your honest feedback. Whether positive or constructive, it is how we learn and improve. I sincerely hope we have the pleasure of welcoming you and your partner back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Shanae, Thank you for taking the time to provide such detailed and constructive feedback following your recent business stay at TRIBE Perth Kings Park. I am genuinely disappointed to read about the numerous shortcomings you experienced, particularly regarding the condition, maintenance, cleanliness and security of your room. Please accept my sincere apologies. Of particular concern is your comment that your room door did not latch properly. Guest safety and security are absolutely fundamental, and this is not something we can afford to overlook. I will ensure this matter is brought to the immediate attention of our Maintenance team for investigation. Your observations regarding the damaged walls and skirting boards, malfunctioning television, dirty wardrobe mirror and inadequate bathroom ventilation are equally disappointing. These are basic maintenance and housekeeping standards that should be consistently maintained, and I acknowledge that we have fallen short of your reasonable expectations. I also appreciate your concerns regarding the lack of privacy from your second-floor room, particularly having to keep the blinds closed to avoid overlooking a neighbouring property. While the hotel's location and room configuration present certain limitations, I understand how this, combined with inadequate lighting and limited space, would have made your accommodation less comfortable. Your comments regarding the lengthy wait for coffee each morning are also noted. Particularly for business travellers, time is valuable, and our café service needs to be both welcoming and efficient. I will share this feedback with our Food & Beverage team. On a positive note, I am delighted that you rated our team, booking experience, arrival, departure and Wi-Fi a perfect 100/100. Your recognition of our friendly team is particularly appreciated, and I will certainly share your kind words with them. However, Shanae, I recognise that friendly service alone cannot compensate for shortcomings in the physical condition and functionality of our accommodation. As an ALL Classic member, your loyalty is valued, and I am especially disappointed that your experience has left you feeling that you would not choose to stay with us again. Your 40/100 overall rating and 3/10 recommendation are a clear indication that we have let you down. As General Manager, I take this feedback seriously, particularly when so many of the issues relate to what I regularly remind our team is the importance of being Brilliant at the Basics. I would genuinely welcome the opportunity to discuss your experience personally. Please feel free to contact me directly on 04… or at to… Thank you again, Shanae, for your honest feedback. I am sorry that we failed to provide the standard of accommodation you should reasonably expect, and I hope that, in time, we may have an opportunity to restore your confidence in TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Elaine, Thank you for taking the time to share your feedback following your recent family stay at TRIBE Perth Kings Park. I am sorry that your experience was disappointing in several respects, particularly given the circumstances surrounding your delayed arrival. I can certainly appreciate how frustrating it must have been to miss your first night due to flight disruptions completely beyond your control. While accommodation bookings are subject to cancellation terms and conditions, which can also depend on the arrangements made through a travel agent, I understand your disappointment at being charged for a night you were unable to use. I would welcome the opportunity to personally review the circumstances of your booking and the response you received, rather than simply dismissing your concerns. I am equally disappointed by your comments regarding breakfast takeaway arrangements for your early departures. When breakfast is included in your accommodation package, it is reasonable to expect that we at least explore practical alternatives when guests need to leave before normal breakfast service. I will discuss your experience with our Food & Beverage and Kitchen teams, as flexibility and a willingness to assist are important parts of genuine hospitality. Your suggestion regarding a greater selection of fresh fruit is also appreciated and will be shared with our Chef. I have also noted your concerns regarding bins not being emptied daily. We have recently introduced an opt-in housekeeping initiative, with additional room servicing available upon request. However, I appreciate that this arrangement may not have been clearly explained and that guests should not have to wonder how to have basic housekeeping needs attended to. On a positive note, I am pleased that you enjoyed the food, found your accommodation adequate and considered our team generally helpful. Your 80/100 ratings for our team, departure and Wi-Fi are appreciated, particularly alongside your constructive criticism. Elaine, your 50/100 overall rating tells me that we have fallen short of the experience you reasonably expected. What disappoints me most is that the issues you have raised relate not only to operational procedures but also to our willingness to find solutions for guests when circumstances do not go according to plan. I would genuinely welcome the opportunity to discuss your experience personally, particularly the missed night's accommodation and breakfast arrangements. Please feel free to contact me directly on 04… or at to… Thank you again for your honest feedback. Please accept my sincere apologies for the disappointment caused. I hope we may have the opportunity to restore your confidence in TRIBE Perth Kings Park should your travels bring you back to Perth. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Carlos, Thank you for taking the time to share your feedback following your most recent stay at TRIBE Perth Kings Park. Having had the pleasure of meeting you personally on several occasions during your previous visits, I am particularly disappointed that we have once again fallen short of your expectations. I appreciate your continued support of our hotel and your loyalty as an ALL Platinum and Accor Vacation Club member. Given your familiarity with TRIBE, your observations are especially valuable, and I am sorry that we have not been able to deliver a consistently positive experience. Your comments regarding our team's apparent lack of interest and what you describe as a bureaucratic approach to service are particularly concerning. Hospitality should never feel mechanical or indifferent. It is fundamentally about people looking after people, and every guest should feel genuinely welcomed, valued and cared for. I will certainly reinforce this message with our team, particularly the importance of being attentive, proactive and willing to go beyond simply completing the task at hand. I also acknowledge your disappointment regarding the limited breakfast variety, housekeeping standards and difficulties accessing our Wi-Fi. These are recurring aspects of the guest experience where we must strive for greater consistency, and I will ensure your observations are shared with the relevant departments. Carlos, as we have met and spoken on previous occasions, I would particularly like to reiterate something important. Please do not hesitate to contact me personally whenever you are staying with us and encounter an issue. I would much rather know about a concern while you are still in-house, when I have the opportunity to investigate it, address it and hopefully make a positive difference to the remainder of your stay. You have my direct mobile number, 04…, and you are always welcome to contact me or ask for me at Reception. I would genuinely appreciate the opportunity to assist rather than learn of your disappointment after you have departed. Your 60/100 overall rating tells me that, despite our convenient location, we are not consistently providing the additional reasons that should make you want to choose TRIBE Perth Kings Park. I would very much like to change that. Thank you again, Carlos, for your continued patronage and your candid feedback. I sincerely hope that on your next visit we can demonstrate a noticeable improvement and provide you with the genuine hospitality you deserve. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Elmar, Thank you for taking the time to share your lovely feedback and for your excellent 90/100 overall rating. I am delighted that you enjoyed your stay at TRIBE Perth Kings Park, particularly our convenient location, cleanliness and the hospitality provided by our team. I especially appreciate your understanding regarding the compact nature of our rooms. TRIBE rooms are designed to make clever and functional use of space, and while this works particularly well for shorter stays, I certainly appreciate that 10 days with additional luggage can be a little challenging. Your good humour in making it work is appreciated, although I recognise that greater space would have made your extended stay more comfortable. What particularly pleases me is your recognition of our Front Office and Restaurant teams, together with your special mention of our Chef and the lovely meals you enjoyed. Nothing gives me greater satisfaction as General Manager than seeing our people recognised for their genuine hospitality. I will be delighted to share your kind words with the team, particularly our kitchen colleagues. Your consistently high scores across cleanliness, breakfast, service, Wi-Fi and sustainability are very encouraging, as is your 9/10 recommendation. Thank you also for your continued loyalty as an ALL Classic and Accor Vacation Club member. We genuinely appreciate your support. Elmar, it was a pleasure having you with us for your extended visit from New Zealand. Thank you again for your generous and balanced feedback, and I sincerely hope we have the opportunity to welcome you back to TRIBE Perth Kings Park on your next visit to Perth. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear R., Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I am genuinely disappointed to read your comments regarding the condition, maintenance and cleanliness of your room, and I sincerely apologise that your experience fell so far below expectations. Your observation that the room appeared to be suffering from more than normal wear and tear is particularly concerning. While hotels inevitably experience some deterioration over time, this should never become an excuse for failing to maintain our accommodation to an acceptable standard. I can assure you that we have certainly not given up on maintaining our rooms. However, I recognise that the condition of the accommodation you experienced has understandably left you with that impression, and that is something we must take seriously. Your 10/100 ratings for both accommodation and cleanliness are unacceptable outcomes from our perspective. I will ensure your feedback is reviewed with our Maintenance and Housekeeping teams to identify the shortcomings and the appropriate corrective action. As an ALL Gold and Accor Vacation Club member, you are a valued guest, and I am equally disappointed that your loyalty recognition did not fully meet expectations. I note that your welcome drink and amenity were satisfactory, but that you were not offered a room upgrade. While upgrades are subject to availability, we should always make our loyal members feel recognised and appreciated. On a positive note, thank you for acknowledging our team and particularly for your 100/100 departure rating. I am pleased that at least this aspect of your experience met your expectations. R., your 30/100 overall rating and 1/10 recommendation are a clear indication that we have let you down. As General Manager, I take such feedback seriously, particularly when it concerns the fundamentals of our business. I would welcome the opportunity to discuss your experience personally and better understand the specific maintenance issues you encountered. Please feel free to contact me directly on 04… or at to… Thank you again for your candid feedback. We often speak about being Brilliant at the Basics, and your experience is a reminder that we must consistently deliver on that commitment. Please accept my sincere apologies, and I hope we have an opportunity to restore your confidence in TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Ken, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. Firstly, I am pleased that you and your wife enjoyed your initial three nights with us, and I particularly appreciate your 90/100 scores for cleanliness, departure and Wi-Fi, together with your positive comments regarding our team. However, I am genuinely disappointed that what had been an enjoyable stay ended on such a negative note. I can certainly appreciate your frustration and disappointment at having your flight cancelled, particularly when circumstances beyond your control meant you unexpectedly required an additional night's accommodation. I also understand why being quoted $588 for that additional night, compared with the $767 paid for your original three nights, would have come as a considerable shock. Hotel accommodation rates are dynamic and fluctuate according to demand, availability and market conditions. However, I appreciate that this explanation does little to ease your disappointment, especially when you were already dealing with the inconvenience and uncertainty of a cancelled flight. What concerns me most is that, as an existing guest and an ALL Classic member, you have been left feeling that your loyalty and circumstances were not adequately considered. While I cannot comment on the specific rate without reviewing the booking details, I would welcome the opportunity to personally examine what occurred and whether anything more could reasonably have been done to assist you. Your 20/100 overall rating and 2/10 recommendation are particularly disappointing, given that you were otherwise satisfied with your accommodation and our team's service. Ken, I would genuinely appreciate the opportunity to discuss this matter with you personally. Please feel free to contact me directly on 04… or at to… Thank you again for bringing this to my attention. I am sorry that your stay ended in such disappointing circumstances, and I hope we may have the opportunity to restore your confidence in TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Kirsty, Thank you for taking the time to share your lovely feedback and for your 80/100 overall rating following your recent family stay at TRIBE Perth Kings Park. I was particularly delighted to read your comments, “Location. Staff. Perfect!” and that you considered our value, location and team worthy of five stars. There is nothing more rewarding for me as General Manager than seeing our people recognised for their hospitality, and I will be delighted to share your kind words with the team. I appreciate your observation regarding the size of our rooms. TRIBE accommodation is intentionally compact, with a focus on clever design and functionality. However, I certainly understand that additional space can be particularly welcome when travelling with family. Thank you also for highlighting the ease of accessing our Wi-Fi. While connectivity is an important part of the guest experience, it should also be straightforward and convenient. Your feedback is appreciated, and I will ensure this is reviewed. I have also noted your scores for breakfast and accommodation, which provide us with further opportunities to improve. As an ALL Classic member, your loyalty is genuinely appreciated, as is your 8/10 recommendation. Kirsty, it is wonderful to know that you and your family had a very enjoyable stay and found our team, location and value to be the highlights of your experience. Thank you again for your encouraging feedback. We look forward to welcoming you and your family back to TRIBE Perth Kings Park in the future. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Lorraine Thank you for taking the time to share your feedback regarding your recent stay at TRIBE Perth Kings Park. I am sorry that your experience fell short of expectations, particularly regarding the condition and presentation of our rooms and public areas. Your comments concerning stained furniture, chipped fittings and the cleanliness of the bathroom floor are disappointing. While some wear and tear is inevitable in a busy hotel, maintaining our facilities and ensuring they are presented to an acceptable standard is fundamental to the guest experience. I will ensure your concerns are shared with our Maintenance and Housekeeping teams for review and follow-up. TRIBE rooms are intentionally compact, designed around the clever and functional use of space. However, I appreciate that the room size did not meet your expectations, and I am pleased that you at least found the bed comfortable. On a positive note, thank you for your 80/100 scores for our team, arrival and departure, together with your 90/100 Wi-Fi rating. As an ALL Classic and Accor Vacation Club member, we particularly value your feedback. I have also noted your 1/10 recommendation of the ALL loyalty programme, which is disappointing. Your 60/100 overall rating and 5/10 recommendation clearly indicate that we have room for improvement, particularly in the maintenance and presentation of our facilities. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again, H., for your constructive feedback, and please accept my apologies for the disappointment caused. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Joanne, Thank you for your wonderful feedback and for your perfect 100/100 overall rating. It is particularly pleasing to read “Great stay as always.” There is no greater compliment than having guests return to TRIBE Perth Kings Park and continue to enjoy their experience with us. I'm delighted that you and your family enjoyed your stay, found the rooms suited your needs and appreciated both our dinner and breakfast offerings. Your special mention of the friendly lady who welcomed you at reception is particularly appreciated. Nothing pleases me more as General Manager than seeing our team recognised for their genuine hospitality, and I will be delighted to share your comments with them. Your 100/100 scores across almost every aspect of your stay, together with your 10/10 recommendation, are a wonderful endorsement of our team. Thank you also for your continued loyalty as an ALL Classic member. We look forward to welcoming you and your family back to TRIBE Perth Kings Park for another great stay. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Utkarsh, Thank you for taking the time to share your feedback and for your excellent 90/100 overall rating. While I am delighted that you enjoyed so many aspects of your stay, I am extremely concerned and disappointed by your experience with our housekeeping standards. Finding a condom under the bed upon arrival is completely unacceptable and falls well below the cleanliness and hygiene standards we expect at TRIBE Perth Kings Park. I sincerely apologise that your room was presented to you in this condition. Your additional concern regarding your room not being serviced during your stay is also disappointing. Both matters will be followed up with our Housekeeping team, including a review of our room-cleaning and inspection procedures. Despite these shortcomings, I genuinely appreciate your 100/100 scores across almost every other aspect of your stay, particularly your recognition of our team, breakfast, accommodation and Food & Beverage offerings, together with your 10/10 recommendation. As an ALL Gold and Accor Vacation Club member, your continued loyalty is greatly valued, and I am pleased that your member recognition, welcome amenities and room upgrade exceeded your expectations. Utkarsh, while your overall score is very encouraging, your 10/100 cleanliness rating is a serious concern that we cannot overlook. Cleanliness is one of the most fundamental expectations of any hotel, and we must do better. Please accept my sincere apologies once again. Should you wish to discuss your experience with me personally, I would welcome the opportunity. You can contact me directly on 04… or at to… Thank you again for your honest feedback and for giving us the opportunity to improve. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Philip, Thank you for taking the time to provide such detailed and constructive feedback following your recent stay at TRIBE Perth Kings Park. I appreciate your comments regarding the quality of our pillows. A comfortable night's sleep is fundamental to a good hotel experience, and I understand your preference for duck down feather pillows. Your suggestion that we provide these as an option is certainly worth considering. I am also concerned by your observation regarding the air-conditioning filter warning and the general cleanliness of your room. These are basic maintenance and housekeeping matters that should not be overlooked, and I will ensure they are followed up. On a positive note, I am delighted that you rated both your arrival and our team 100/100, and particularly appreciate your recognition of our breakfast chef for being consistently helpful and accommodating. I will be pleased to share your comments with our kitchen team. As an ALL Platinum member, you should feel genuinely recognised and valued. I am disappointed that your complimentary coffee benefit was only communicated on your final morning and that your welcome drink, amenity and upgrade experience fell short of expectations. These are important aspects of loyalty recognition that we need to deliver consistently. Your feedback regarding in-room dining, the online menu, bar offering and our team's knowledge of welcome drink entitlements is equally valuable. A 30/100 in-room dining score clearly highlights an area requiring attention. I have also noted your suggestions regarding refillable water bottles and locally brewed draught beer. While I am pleased that you rated our breakfast 90/100 and continue to recommend the ALL loyalty programme 10/10, your overall 60/100 rating tells me that we have opportunities to do considerably better. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again, Philip. Whether feedback is positive or identifies shortcomings, it is how we learn and improve. I sincerely hope we have the opportunity to provide you with a more comfortable and rewarding experience on your next visit. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Brent, Thank you for taking the time to share your feedback. I am sorry that your recent stay fell short of your expectations, particularly given your 40/100 overall rating. I appreciate your disappointment regarding our cashless payment policy. TRIBE Perth Kings Park operates as a cashless hotel, including our café and bar. While this is our operating policy, I understand that not everyone prefers to pay electronically, and I apologise for the inconvenience this caused. Regarding the room size, TRIBE rooms are intentionally compact, with a focus on clever and functional use of space, including under-bed luggage storage. However, I appreciate that travelling with two suitcases can present challenges, and having luggage obstructing your movement around the room, particularly at night, is certainly not the experience we want for our guests. I have also noted your feedback regarding the ease of accessing our Wi-Fi, which we will review with our team. While I am pleased that you rated cleanliness 80/100, I am disappointed that your overall experience resulted in only a 3/10 recommendation. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again, Brent, for your constructive feedback, and please accept my apologies for the disappointment caused. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Lauren, Thank you for taking the time to provide such detailed feedback regarding your recent stay. I am sorry that the experience fell considerably short of what you expected. I appreciate your comments regarding the room size. TRIBE rooms are intentionally compact and designed around the clever and functional use of space; however, I understand that this did not work well for you and your partner, particularly with the limited hanging space and difficulty moving around when the ironing board was in use. I have also noted your concern regarding how the rooms are represented online. I am particularly concerned by the visible damage and deterioration you described around the bathroom sink. This is something we need to address from a maintenance and presentation perspective. Your comments regarding breakfast are also concerning. A 20/100 score clearly tells us that we did not meet expectations. The limited variety and inconsistent quality of the eggs will be raised with our Food & Beverage and kitchen teams. It is useful to know that you found the Sunday breakfast noticeably better, including the quality of the eggs and availability of bacon. On a positive note, thank you for recognising our team. Your 90/100 scores for both arrival and our team, and your comments about their happy and positive attitude, are greatly appreciated and will be shared with them. As an ALL Classic member, we value your feedback, particularly when the experience has resulted in only a 2/10 recommendation. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Lauren, for the disappointing experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear James, Thank you for taking the time to provide such detailed feedback. While I’m pleased that you found our location and room appealing, and particularly that your arrival experience was welcoming and helpful, I am very disappointed by your experience at breakfast. A 10/100 breakfast score is clearly well below the standard we should be delivering. Your comments regarding the presentation and quality of the food, dirty bowls, the condition of your coffee cup and, particularly, the reported fly in the milk are concerning and will be followed up with our Food & Beverage and kitchen teams. Of equal concern is your description of the service you witnessed and received. Regardless of how busy we may be, our guests should always be treated with courtesy, warmth and professionalism. Your comments regarding the handling of breakfast and coffee inclusions are also noted; these should be understood by our team and managed without making a guest feel uncomfortable. I do appreciate you recognising the team member who welcomed you so positively at check-in. Unfortunately, as you rightly point out, a poor experience the following morning can quickly undo that good first impression. Thank you also for your loyalty as an ALL Platinum member and for your continued 10/10 recommendation of the ALL programme. Your feedback is particularly valuable because it identifies some very clear areas where we need to do better. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my apologies, James, for what was clearly a very disappointing breakfast experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Howard, Thank you for taking the time to provide your feedback following your recent stay with us. I’m pleased that you and your partner enjoyed your stay, found everything clean and, most importantly, found our team to be helpful and pleasant. Your comment that everyone was very helpful is particularly appreciated, and I will be pleased to share this with the team. I also wanted to address your comment regarding payment. TRIBE Perth Kings Park operates as a cashless hotel, and I can assure you that this policy is not a reflection of the trust we have in our staff. We have a great team whom I trust and value enormously. I do appreciate, however, that not being able to pay by cash can be disappointing for guests who prefer that option. I have also noted your 50/100 breakfast rating and your 1/10 recommendation of the ALL loyalty programme. As an ALL Classic member, your feedback on both is valuable to us. Thank you again, Howard. I’m pleased that despite your concerns, you enjoyed your stay, and we hope to welcome you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park