Dear Margaret, Thank you for taking the time to share your detailed feedback and for your generous 90/100 overall rating. I'm delighted that TRIBE Perth Kings Park provided a comfortable and enjoyable conclusion to your three weeks exploring the beautiful south of Western Australia. What a wonderful part of the country to discover! It was particularly pleasing to see your perfect ratings for accommodation, cleanliness, departure and sustainability, along with your willingness to recommend us to others. However, I was disappointed to read about your experience with our team on arrival, particularly your difficulty obtaining a water bottle and the lack of information provided regarding our dining facilities. You are absolutely right to expect a warm welcome, clear communication and helpful guidance when checking into a hotel. Our complimentary filtered still and sparkling water is a feature we are proud to offer, but guests should not have to search for bottles or assistance to access it. Equally, our team should take the initiative to explain our dining options and make guests feel welcome to enjoy our restaurant. Your description of the interaction is concerning, and I sincerely apologise that we fell short in this important aspect of hospitality. I will be sharing your feedback with our Front Office team, as these are fundamental service expectations that should be consistently delivered, regardless of a colleague's experience or length of service. I also noted your concerns regarding the Wi-Fi security notifications. While these messages can sometimes relate to how a device identifies a network's security settings, I would not want to dismiss your concerns without further investigation. I will ask our technical support team to review this. Margaret, as both an ALL Accor and Accor Vacation Club member, your loyalty is particularly valued, and I regret that our welcome did not reflect the recognition and attention you deserved. Thank you for your balanced and constructive feedback. While I'm pleased you enjoyed the hotel itself, I firmly believe that genuine hospitality is about more than comfortable accommodation — it is about making every guest feel welcomed, recognised and appreciated. I sincerely hope we have the pleasure of welcoming you and your partner back to TRIBE Perth Kings Park, where I would welcome the opportunity to ensure a more personal and enjoyable experience. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I was particularly disappointed to read about the condition and presentation of your room on arrival, and I sincerely apologise that we fell so far short of your expectations. Finding a cleaning cloth left in the bathroom sink, towels not properly presented and a room that did not feel clean is simply unacceptable. Regardless of our hotel's contemporary design, cleanliness and attention to detail are fundamental expectations that every guest is entitled to, and we clearly failed to deliver on this occasion. I can fully appreciate how this would have affected your confidence in the overall cleanliness of the room, particularly when travelling with your family. I will be raising your comments directly with our Housekeeping team and reviewing our room inspection procedures to reinforce the standards expected before any room is released for guest occupancy. I also acknowledge your concerns regarding parking. Unfortunately, our hotel has a very limited number of on-site parking bays, and I agree that this should be clearly communicated to guests before arrival so they can make suitable arrangements. Your feedback highlights an opportunity for us to improve our pre-arrival information. On a more positive note, I was pleased to see your favourable ratings for our team and departure experience, although I recognise that these aspects cannot compensate for the shortcomings you experienced. Michelle, as an ALL Accor member, you should be able to arrive at our hotel with confidence that your accommodation will be clean, comfortable and properly prepared. I regret that we did not meet those expectations. I would genuinely welcome the opportunity to discuss your experience personally. Please feel free to contact me directly on 04… or at to… Thank you again for bringing these matters to my attention. Your feedback is important, and I hope we may have the opportunity to restore your confidence in TRIBE Perth Kings Park should your travels bring you back to Perth. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Rebecca, Thank you for taking the time to share your experience. I was extremely disappointed to read your comments, particularly given the circumstances that brought you to our hotel. Having experienced flooding at your home and just completed a night shift, I can fully appreciate that all you wanted was a clean, quiet and comfortable room where you could get some much-needed rest. I sincerely apologise that we failed to provide this. Your description of finding used glasses and empty wine bottles in your room is completely unacceptable and falls well below the housekeeping standards we expect. Equally concerning is your experience with excessive noise from our Housekeeping team, particularly the shouting and repeated slamming of doors. Guests should be able to rest without unnecessary disturbance, and I am disappointed that these issues resulted in you leaving the hotel earlier than planned. I will be addressing your concerns directly with our Housekeeping contractor and Front Office team, particularly the importance of room inspections, noise awareness and responding appropriately when a guest raises a concern. I also acknowledge your disappointment with the 50% refund offered. While this was intended as a gesture of goodwill in recognition of your experience, I appreciate that you do not feel it adequately reflected the inconvenience and disruption you endured. Rebecca, as a returning guest and an ALL Accor and Accor Vacation Club member, your loyalty is valued, and I particularly regret that this experience has left you with such a negative impression of our hotel. Your background in hospital management also reinforces that you understand the importance of cleanliness, professionalism and customer care. I would welcome the opportunity to speak with you personally, better understand the circumstances and review how your concerns were handled. Please feel free to contact me directly at to… Thank you again for bringing these matters to my attention. I sincerely apologise that we let you down when you most needed a comfortable place to rest. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Orla, What a wonderful review to receive! Thank you for your generous 100/100 rating and for sharing such a lovely account of your recent stay at TRIBE Perth Kings Park. I'm delighted that your last-minute booking turned into such an enjoyable experience and that our contemporary room design, Kings Park views and warm hospitality exceeded your expectations. What particularly pleased me was your recognition of our Front Office colleague who welcomed you on the evening of 31 October. It is those thoughtful, spontaneous gestures that make a real difference to a guest's experience. I will certainly identify the team member involved and personally pass on your lovely comments. Recognition like yours means a great deal, and I particularly enjoyed your suggestion that she deserves a pay rise! I'm also pleased that you appreciated the character of our rooms, including their compact and contemporary design. I did smile at your observations about the glass bathroom walls, although I appreciate that privacy is an important consideration. Thank you also for highlighting the Wi-Fi connection process and the confusion surrounding the network name. It's a practical observation, and I will share it with our team as we continue working to improve the guest experience. Orla, as an ALL Accor member, your loyalty is valued, and it is especially rewarding to know that a simple gesture of kindness helped make your stay memorable. Thank you again for your wonderful feedback and, most importantly, for recognising one of our team members so generously. I look forward to sharing your comments with her. We hope to welcome you and your partner back for another enjoyable stay, perhaps with another lovely view of Kings Park! Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Megan, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I'm delighted that you and your partner enjoyed our location, food and service, and particularly pleased with your 100/100 ratings for both breakfast and our team. Your recognition of our Front Office colleagues is greatly appreciated, and I will certainly share your kind words with them. I was, however, disappointed to learn that the size and design of your room, particularly the bathroom, detracted from your overall comfort. Our guest rooms follow TRIBE's contemporary, compact design concept, and while this appeals to many travellers, I fully appreciate that the limited space and bathroom configuration may not suit everyone's preferences, particularly when travelling as a couple. What concerns me most, however, is your description of the bathroom door as dangerously heavy. This is not the first time the operation of these doors has been brought to my attention, and I recognise that it requires further attention. Regardless of the hotel's design, guest safety and comfort must always come first. I will raise your concerns again with our Maintenance Manager to review what practical improvements can be made. I also appreciate your comments regarding the lack of bathroom privacy. This is valuable feedback that needs to be considered alongside the overall functionality of our guest rooms. Equally concerning was your observation of mould damage in the bathroom. I agree that this is not the standard of presentation or maintenance our guests should expect, and I will ensure this is followed up with our Housekeeping and Maintenance teams. On a positive note, I'm pleased you appreciated our sustainability initiatives, including our approach to reducing unnecessary room servicing and single-use products. Megan, thank you for acknowledging the efforts of our team while also being candid about the aspects of your stay that fell short. I value this balanced and constructive feedback. I sincerely apologise that the bathroom facilities affected your comfort and enjoyment. Should you wish to discuss your experience further, please feel free to contact me personally on 04… or at to… Thank you again for choosing TRIBE Perth Kings Park. I hope we may have the opportunity to welcome you back for a more comfortable experience. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Susan, What a lovely surprise to read your review! Thank you for your generous 90/100 rating and, particularly, for your very kind words about me personally. It was an absolute pleasure looking after you during your stay, and I'm delighted that we were able to make your business visit a little more enjoyable. I have always believed that hospitality is about making people feel genuinely welcome, appreciated and cared for, so your comments mean a great deal to me. I'm equally pleased that you found our team professional and friendly. I'm fortunate to work alongside some wonderful colleagues, and I will certainly share your compliments with them. I'm glad you enjoyed the beautiful park views, although I appreciate that our contemporary, compact rooms may feel a little smaller than expected. I particularly value your constructive feedback regarding the limited vegetarian options available for lunch, dinner and our Grab & Go selection. You make a very valid point. Guests with vegetarian dietary preferences should have appealing choices available, and I will discuss your suggestions with our Head Chef as we continue to review and develop our TRIBE Table offering. I also appreciate your comments regarding room servicing. Our housekeeping arrangements are designed around servicing rooms every three days, with additional servicing available upon request. However, this should have been clearly explained to you on arrival, and I apologise that we fell short in communicating this important information. Susan, as both an ALL Accor and Accor Vacation Club member, your loyalty and continued support are greatly appreciated. Thank you again for your thoughtful review and for taking the time to recognise me personally. It was a pleasure meeting you, and I sincerely hope our paths cross again on your next visit to Perth. Please don't hesitate to contact me directly whenever you are planning another stay. I would be delighted to welcome you back. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Hussein, Thank you for taking the time to share your lovely feedback following your recent stay at TRIBE Perth Kings Park, and for your wonderful 90/100 rating. I was particularly delighted to read your comments about our reception team, who made you feel so warmly welcomed upon arrival. A genuine welcome is such an important part of hospitality, and it is always rewarding to hear that our colleagues have made a positive first impression. I'm equally pleased that you enjoyed the view from your room and that our welcome gift added a special touch to your stay. It's often these thoughtful gestures that make a hotel experience more memorable. I will certainly share your kind words with our Front Office team. I'm fortunate to work alongside a wonderful group of people who take genuine pride in making our guests feel welcome, recognised and valued. As an ALL Classic member, your loyalty is sincerely appreciated, and I'm pleased that your overall experience reflected the hospitality we strive to provide. Thank you again, Hussein, for choosing TRIBE Perth Kings Park. We look forward to welcoming you back on your next visit to Perth. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear R., Thank you for taking the time to provide such detailed and candid feedback following your recent stay at TRIBE Perth Kings Park. Firstly, please accept my sincere apologies. Your 30/100 rating and the disappointment expressed in your comments are concerning, particularly as you had hoped to make TRIBE your preferred accommodation for future business trips. While I'm pleased that your arrival and departure experiences were positive, the condition and presentation of your room clearly fell short of your expectations. The bathroom hairs, chipped skirting boards, deteriorating vanity and troublesome bathroom door are all matters that warrant attention. In particular, your description of the door slamming against you, combined with water on the bathroom floor, raises a potential safety concern that I take seriously. I will personally review these matters with our Housekeeping and Maintenance teams. Our rooms are intentionally compact as part of the TRIBE concept, but I appreciate that room size should not detract from the overall comfort and quality of a guest's stay. I also want to address your comments regarding our housekeeping and sustainability initiative. We have introduced an opt-in housekeeping arrangement, with routine room servicing every three days and additional servicing available upon request. While reducing unnecessary laundering and resource consumption is one of its objectives, I appreciate your perspective that making a bed and maintaining a room does not necessarily require replacing towels or linen. I also recognise that our housekeeping arrangements need to be clearly communicated so guests understand the services available to them and can request additional servicing whenever required. Your comments provide valuable insight into how this initiative is perceived, and I will take them into consideration as we continue to review our approach. R., I have spent more than 20 years in hospitality and have always believed that listening to our guests, acknowledging their concerns and continually looking for opportunities to improve are essential to providing a positive guest experience. I am particularly disappointed that your experience has caused you to question whether you would stay with TRIBE, or indeed another Accor hotel, again. I would genuinely welcome the opportunity to speak with you personally, better understand your experience and discuss your concerns. Please feel free to contact me directly on 04… or at to… Thank you again for bringing these matters to my attention. While your feedback is disappointing to receive, it is appreciated and will assist us in identifying areas requiring further attention. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Andrew, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park, and for your generous 80/100 rating. Firstly, congratulations on participating in the MACA Cancer200 Ride for the Perkins Institute. What a tremendous commitment to such a worthwhile cause! I hope the ride went well and that you found the experience rewarding. I must admit, I smiled when reading your comments about trying to assemble your bicycle in one of our rooms. Our TRIBE rooms are intentionally compact, but I can certainly appreciate the challenge of accommodating a large bike bag and assembling a bicycle in such a confined space! Please don't be too hard on yourself for not checking the room dimensions beforehand. I'm particularly pleased that you rated our team 90/100 and that your welcome drink and amenity met your expectations. As an ALL Platinum member, your loyalty is greatly appreciated, and recognising our valued members remains an important priority for us. I also appreciate your comments regarding Wi-Fi speed and your experience at the bar. These are areas where we have opportunities to improve, and I will share your feedback with the respective teams. Andrew, thank you again for choosing TRIBE Perth Kings Park. I hope we have the pleasure of welcoming you back, perhaps on an occasion when you don't need to assemble a bicycle in your room! Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Lok Y., Thank you for taking the time to share your feedback and for your wonderful 90/100 rating following your recent family stay at TRIBE Perth Kings Park. I'm delighted to hear that you enjoyed a comfortable stay and that both your check-in and check-out experiences were smooth and efficient. I was particularly pleased to see that you rated our team 100/100. Having spent many years in hospitality, I firmly believe that it is our people who make the difference, and I'm fortunate to have such a dedicated team who genuinely care about our guests. While your overall experience was very positive, I also noticed your slightly lower rating for accommodation. We are always looking for opportunities to improve, and I would welcome any suggestions you may have. As an ALL Gold member and Accor Vacation Club member, your continued loyalty is particularly appreciated. We never take that loyalty for granted. Thank you again for choosing TRIBE Perth Kings Park. We look forward to welcoming you and your family back on your next visit. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Deb, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I'm pleased to hear that you and your partner enjoyed a comfortable stay overall, and I appreciate your generous 80/100 rating. I was, however, sorry to read your comments regarding the height of the toilet in your bathroom, particularly given the discomfort this caused with your back injury. Our bathrooms form part of TRIBE's contemporary, compact design, but I fully appreciate that certain features may not be comfortable or practical for everyone, especially taller guests or those experiencing back or mobility difficulties. Unfortunately, the toilets throughout our hotel are all the same height, so I regret that we are unable to offer an alternative room with a higher toilet. I appreciate that this may influence your decision to stay with us again, and while I would dearly love to welcome you back, I would rather be upfront about our facilities than have you experience the same discomfort on another visit. On a positive note, I was pleased to see your favourable ratings for our team, breakfast and arrival and departure experience. I will certainly share your feedback with our colleagues. Deb, thank you for your loyalty as an ALL Classic member and, more importantly, for bringing this concern to my attention. I have always believed that genuine hospitality is about making our guests feel welcome, comfortable and valued. While we cannot readily change the physical design of our bathrooms, your feedback is important and appreciated. Thank you again for choosing TRIBE Perth Kings Park. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Gregory, Thank you for taking the time to share such detailed and candid feedback following your recent stay at TRIBE Perth Kings Park. While I appreciate your overall rating of 70/100, I was genuinely disappointed to read that you and your partner found so many aspects of your stay uncomfortable and inconvenient. Our TRIBE rooms are intentionally designed around a compact, minimalist concept, and all rooms are the same size. However, I fully appreciate that this design may not suit everyone's needs or expectations. Your comments regarding the low toilet, positioning of the bathroom vanity and difficulty opening the ensuite door are particularly concerning. While some of these features are part of the original design, they should not compromise our guests' comfort or ease of use. I will certainly have our Maintenance team investigate the difficulty you experienced with the door. I also appreciate your frustration regarding parking. Our parking facilities are limited and can be challenging for larger vehicles, particularly four-wheel drives. I am sorry this created an inconvenience at the beginning of your stay. Regarding the limited coffee, tea, milk, glasses and towels, I agree that guests staying for more than one night should not be left feeling that essential supplies are inadequate. Additional amenities are available upon request, but we clearly need to do a better job of communicating this. We have also introduced a housekeeping opt-in initiative, whereby rooms are routinely serviced every three days, with additional servicing available upon request. This forms part of our sustainability efforts, but it is essential that the arrangement is clearly explained upon arrival. I suspect this may not have been adequately communicated to you, and for that I apologise. On a positive note, I was pleased that you found the bed comfortable, enjoyed the view and rated our team highly. I am fortunate to work alongside wonderful people, and I will share your recognition with them. Gregory, as a valued ALL Gold and Accor Vacation Club member, your loyalty deserves to be recognised and appreciated. I regret that your experience fell short of the comfort and hospitality you should reasonably expect. I was particularly sorry to read that you do not intend to return. While I respect your decision, I would welcome the opportunity to speak with you personally and better understand your concerns. Please feel free to contact me directly on 04… or by email at to… I would be very happy to take your call. Thank you again for your honesty. Your feedback is valuable and will help us identify where we need to improve. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Thelma, What a pleasure it was to read your lovely feedback! Thank you for your generous 90/100 rating and for choosing TRIBE Perth Kings Park for your recent stay. I'm delighted that you and your partner enjoyed our convenient location, comfortable accommodation and, particularly, the food served by our team. What pleased me most, however, was your wonderful recognition of Diane, whom you described as friendly, approachable and extremely helpful. Nothing gives me greater satisfaction than seeing one of our team members recognised for making a genuine difference to a guest's experience. I consider myself truly blessed to work alongside such wonderful people, and I will personally pass on your kind words to Diane. I'm sure she will be delighted. Your perfect scores for our team, cleanliness, accommodation, arrival and departure are also very encouraging. They reflect the standards of hospitality we strive to deliver every day. Thank you, too, for your continued support as an Accor Vacation Club member. We genuinely appreciate your loyalty. Thelma, your willingness to recommend us to family and friends means a great deal. We look forward to welcoming you both back to TRIBE Perth Kings Park for another enjoyable stay. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Johanna, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I was genuinely disappointed to read that you and your partner found your experience so underwhelming, particularly as valued ALL Gold and Accor Vacation Club members. Please accept my sincere apologies. Our TRIBE rooms are intentionally compact, with a contemporary design that makes efficient use of the available space. However, I fully appreciate that this style of accommodation is not everyone's preference, and I am sorry that you found the room uncomfortably small. I am particularly concerned that you were offered a room described as having city views, yet you were unable to see the city. I can certainly understand your disappointment, and I will follow this up with our Front Office team to ensure we are accurately communicating what guests can expect. Your comments regarding the unusually low toilet are also appreciated. While this is part of the bathroom configuration, I recognise that it may be uncomfortable or impractical for some guests, and your feedback is important. On a more positive note, I was pleased to see your excellent ratings for our team and breakfast. I consider myself fortunate to work alongside wonderful people who genuinely care about our guests, and I will certainly share your kind recognition with them. Johanna, I have always believed that hospitality is about making people feel welcome, comfortable and valued. While our team appears to have made a positive impression, I regret that the accommodation itself did not meet your expectations. I would genuinely welcome the opportunity to speak with you personally about your experience. Please feel free to contact me directly on 04… or by email at to…; I would be very happy to take your call. Thank you again for your continued loyalty and for bringing these concerns to my attention. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Lindsay, What a pleasure to read your wonderful feedback! Thank you for your generous 90/100 rating and for describing TRIBE Perth Kings Park as such a fun and chic hotel. I'm delighted that you and your partner enjoyed our distinctive design, funky furnishings and restaurant. TRIBE is certainly a little different from the traditional hotel experience, so it's particularly rewarding when our guests embrace its personality. What pleased me most was your 100/100 rating for our team, especially your recognition of our Front Office colleagues at both check-in and check-out, together with our restaurant team. I consider myself truly blessed to work alongside such wonderful people. Hospitality is ultimately about people looking after people, and nothing gives me greater satisfaction than knowing our team made you both feel genuinely welcome and valued. I'll be delighted to pass on your compliments. I also appreciate your constructive feedback regarding the ALL booking website and the speed of our Wi-Fi connection. I understand how frustrating these issues can be, and your comments are valuable in helping us identify where improvements are needed. Thank you, too, for your continued loyalty as an ALL Platinum member. We genuinely appreciate the trust you place in Accor and in our hotel. Lindsay, your comment that you will definitely stay with us again on your next visit to Perth is the greatest compliment we could receive. We look forward to welcoming you both back from New Zealand for another enjoyable TRIBE experience! Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Jerlyn, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. I'm delighted that you enjoyed our convenient location and found it easy to access the city. It's also particularly pleasing to hear that our Front Office team was able to accommodate your early check-in and make your arrival that little bit more comfortable. I always remind our team that genuine hospitality is about making our guests feel welcome, valued and looked after, and it's lovely to know that their kindness made a positive impression on you. Thank you also for your excellent ratings for cleanliness, Wi-Fi and our sustainability initiatives. I did notice that your accommodation experience received a slightly lower rating than other aspects of your stay. While you haven't mentioned any particular concerns, I would certainly welcome any suggestions on how we could make your next visit more comfortable. Jerlyn, thank you again for choosing TRIBE and for recognising the efforts of our team. I consider myself fortunate to work alongside such wonderful people, and I'll be pleased to share your kind words with them. We look forward to welcoming you back to Perth and hopefully making your next stay even more enjoyable. Warm regards, Tony Pallotta General Manager Tribe Perth

Dear Charlie, Thank you for your lovely feedback and your generous 90/100 rating following your recent stay at TRIBE Perth Kings Park. What a great idea to turn a black-tie dinner into a little city staycation! I'm delighted that our location allowed you and your partner to enjoy your evening without the long journey home, followed by a relaxing morning and a leisurely departure. I was particularly pleased to read your comments about our team being "super friendly and nice", together with your perfect 100/100 ratings for our people and your departure experience. Nothing gives me greater satisfaction than hearing that our guests have been made to feel genuinely welcome and valued. I'm blessed to work alongside a wonderful team, and I'll certainly share your kind words with them. Thank you also for your continued loyalty as an ALL Silver and Accor Vacation Club member. We genuinely appreciate your support. Charlie, I hope the black-tie dinner was a memorable occasion, and I'm delighted that TRIBE could play a small part in making your evening that little bit more special. We look forward to welcoming you both back, perhaps for another well-deserved city escape! Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Danielle, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. Having read your comments, I am genuinely disappointed and would like to offer you my sincere apologies. What concerns me most is that, after eight years of choosing to stay with us, you were made to feel like a first-time guest rather than a valued and loyal customer. That is simply not the level of hospitality I expect from my team, particularly for an ALL Gold and Accor Vacation Club member. Your disappointment regarding the lack of recognition, the room allocation despite your preference to be near the lifts, and especially the failure to service your room even after you raised the matter with Reception is entirely understandable. Danielle, I firmly believe that genuine hospitality is about making our guests feel welcome, recognised and valued. On this occasion, we clearly fell short. Rather than simply responding in writing, I would very much appreciate the opportunity to speak with you personally, to better understand your experience and, importantly, to offer you my apologies directly. Would you kindly let me know a convenient day and time for me to call you? I would be more than happy to work around your availability. Your loyalty over so many years means a great deal to us, and I would be extremely disappointed to lose your confidence in TRIBE. Thank you again, Danielle, for bringing these matters to my attention and for giving us the opportunity to put things right. I look forward to speaking with you. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park 04… to…

Dear Rabindernath, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park, and for your continued loyalty as an ALL Gold member. I'm delighted that you and your partner enjoyed your overall experience, particularly our convenient location so close to the beautiful Kings Park. It's certainly one of the wonderful attractions we are fortunate to have on our doorstep. I do, however, appreciate your comments regarding the compact room size and the height of our beds. TRIBE has a distinctive design philosophy, with cleverly designed rooms that maximise functionality within a smaller footprint. Nevertheless, I fully understand that this style of accommodation, particularly the elevated beds, may not suit everyone's comfort or accessibility preferences. It was pleasing to see your positive ratings for our cleanliness, arrival experience and sustainability initiatives. I will certainly share your feedback with our team. Rabindernath, while I'm pleased that you generally enjoyed your stay, I also recognise that we did not entirely meet your expectations. Your observations are valuable and help us better understand what matters most to our guests. Thank you again for choosing TRIBE and for your loyalty to Accor. I hope you enjoyed your visit to Kings Park and that we may have the pleasure of welcoming you both back to Perth in the future. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park