Tribe Perth Kings Park 4 stars

Customer review rating (ALL Rating) 4.1/5 742 reviews

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4 Walker Avenue, 6005 WEST PERTH, Australia

Description

Hotel extras

  • Unlimited free Internet access (WIFI)

  • 24-hour reception.

  • Central location, just minutes to Perth CBD.

  • Complimentary Nespresso, teas and WiFi.

  • Luxuriously furnished and designed rooms.

Our accommodation(s)

Hotel location

Tribe Perth Kings Park

4 Walker Avenue
6005 WEST PERTH
Australia

GPS:-31.95075, 115.836462

Telephone
Fax +61 8 6247 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

TRIBE TABLE

Start your day by tucking into our signature continental breakfast of fresh fruit, pastries, cereals and drinks.Finish your day by enjoying our delicious burgers, loaded fries and a lot more at TRIBE TABLE American Style Diner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  742 reviews

Customer review rating 4.5/5

Callum B. Families - Confirmed reviews ALL

Convenient location and competitively priced

Dear Callum, Thank you for choosing to stay at TRIBE Perth Kings Park and for taking the time to share your feedback. I am delighted to hear that you enjoyed our convenient location and found the hotel to be competitively priced. It is always rewarding to know that guests recognise the value we aim to provide, particularly when travelling with family. I am also pleased to see that you rated your experience highly across many aspects of your stay, including your booking experience, cleanliness, breakfast, our team, and check-in and departure processes. Your positive comments are greatly appreciated and will be shared with the team. As a valued ALL Classic member and Accor Vacation Club member, thank you for your continued loyalty and support of the Accor network. We are also encouraged by your recognition of our sustainability initiatives, which remain an important focus for our hotel. We appreciate your recommendation and look forward to welcoming you and your family back to TRIBE Perth Kings Park in the near future. Kind regards, Tony Pallotta Relief General Manager TRIBE Perth Kings Park

Customer review rating 1.5/5

Delaine, J. Solo - Confirmed reviews ALL

Easily the most unfriendly welcome and lacking front desk staff ever experienced. On check-in at my pre-arranged late evening time, I was met by 2 staff (one who later identified as the night manager) who couldn't even bother a hello, welcome or eyes up. I was simply barked at for my ID. Got worse... my room had no lights on and the chair wad laying on the floor, so I literally fell into the room. I tried calling the lobby, but no working phones. When I did make it to the lobby the same 2 staff were uninterested and wailed about the IT system being down- no genuine check to see if i was OK at all. I then told them what an unwelcoming vibe they'd portrayed, again they blamed in on the IT system problems. I also asked why I had been provided a $25 voucher that had to be used on my first day at midnight on a Sunday when no kitchen was available- truly ridiculous. And the complimentary house wine was a $9 bottle from the cheapest variety possible... hardly an inclusion for a "luxury escape" package and totally at odds with the styling of the hotel. My room was clean, but as mentioned no lighting in my room for a safe arrival, coffee pods missing, milk missing the following day, no wifi instructions, no working lobby phone. Cafe staff always great... unlike lobby staff. On my final day I had requested that I check-out late due to a work meeting requiring privacy in my room. Three separate staff then banged on the door asking why I hadn't checked out... again lobby staff had failed to document the request. Overall the human element left me entirely dissatisfied with this stay... hotel staff and the way they managed my initial welcome and then injury from falling was negligence. I will also be notifying luxury escapes (who i booked through) that this was far far far below the usual standard of booking. Will not recommend.

Dear J., Thank you for taking the time to share your feedback. Firstly, I would like to sincerely apologise for the experience you encountered during your stay with us. Having read your comments, I can completely understand why you left feeling disappointed and frustrated, particularly given the circumstances surrounding your arrival and the interactions you experienced with our Front Office team. What concerns me most is your account of arriving to a dark room with a chair obstructing the entry, resulting in you falling upon entering. Regardless of any operational challenges we may have been experiencing at the time, your safety and wellbeing should have been our immediate priority, and I am genuinely sorry that you did not receive the care, concern and professionalism you had every right to expect from us. I am equally disappointed to learn that your arrival lacked the warmth and welcome that should be the hallmark of every guest experience. Whilst system issues may explain certain operational difficulties, they should never excuse poor service or a failure to engage with our guests in a courteous and caring manner. In addition, the issues you experienced throughout your stay, including missing amenities, in-room communication failures, confusion surrounding your late check-out request, and the perceived value of elements included within your package, demonstrate a series of shortcomings that collectively impacted your stay. I do appreciate your positive comments regarding our café team, and I will ensure this recognition is shared with them. However, it is clear that we fell well short of expectations in several critical areas, particularly those involving communication, attention to detail and guest care. Please be assured that your feedback has been shared with the relevant department leaders and will form part of our ongoing training and review processes. Experiences such as yours are not reflective of the standards we strive to deliver, nor the experience we want our guests to remember. I would welcome the opportunity to discuss your stay with you personally. If you are willing, please feel free to contact me directly on 04… or via email at to… Thank you again for bringing these matters to my attention. Kind regards, Tony Pallotta Relief General Manager TRIBE Perth Kings Park

Customer review rating 2.5/5

Kasimu K. Solo - Confirmed reviews ALL

Great location and friendly staff, but more attention to detailed cleaning is needed.

Dear Kasimu, Thank you for taking the time to share your feedback following your recent stay at TRIBE Perth Kings Park. Whilst I am pleased to hear you enjoyed our convenient location, friendly team and found our beds exceptionally comfortable, I am sincerely sorry that aspects of cleanliness impacted your overall experience. Your comments regarding mould in the bathroom, glass presentation and the condition of the carpeted corridors are concerning and certainly not reflective of the standards we strive to maintain. Please be assured that your feedback has been shared directly with our Housekeeping leadership team for immediate review and corrective action. I do appreciate your balanced feedback and your recognition of the positive elements of your stay despite these shortcomings. Should you wish to discuss your experience further, please feel free to contact me directly at any time on 04… or via email at to… Thank you again for your valued feedback and for choosing to stay with us. Kind regards, Tony Pallotta Relief General Manager TRIBE Perth Kings Park

Customer review rating 1.5/5

Seyed A. S. Couples - Confirmed reviews ALL

The hotel certainly has a unique character and plenty of quirks, but unfortunately that was where the positives ended for us. The room size was quite small, which is unusual for Perth, though we were already aware of that beforehand so we can’t really complain about it. The room also lacked proper heating. Aside from a small portable heater, there didn’t appear to be any effective way to warm the room, while the air conditioning continuously blew cold air. As a result, the nights became uncomfortably cold. We requested a late checkout at check-in and were told we’d receive a call the following day to arrange it, but no one contacted us. I then tried calling reception twice myself and received no answer. Our shower was missing conditioner, which we reported to reception and to their credit, that issue was resolved quickly. However, the shower also failed to drain properly. Reception advised that engineering would attend to fix it, but the issue was never resolved during our stay. Breakfast was another disappointment. The buffet did not include eggs, which felt unusual, and instead offered a selection of lukewarm, somewhat stale hot food that seemed more suited to lunch or dinner. Coffee was an additional charge, while the included option consisted only of instant coffee sachets and hot water. There were also no alternative milk options available for cereal. As a regular member of the Accor group, this was a disappointing experience overall.

Dear Mr S., Thank you for taking the time to share such detailed feedback regarding your recent stay at TRIBE Perth Kings Park. Firstly, I would like to sincerely apologise that your experience did not meet the standards you rightfully expect as a valued Accor Silver member. While I appreciate your recognition of the hotel’s unique character and the cleanliness of the room, I am genuinely disappointed to read about the number of issues you encountered throughout your stay. I regret the discomfort caused by the lack of effective heating within the room and understand how frustrating this would have been, particularly during the cooler evenings. Your comments regarding the shower drainage issue are equally concerning, especially as the matter was reportedly not resolved during your stay after being raised with our team. This is not the level of follow-through we aim to deliver. I am also sorry that your requests regarding late check-out and attempts to contact Reception were not handled appropriately. Clear communication and responsiveness from our team are critical elements of the guest experience, and on this occasion we clearly fell short. In addition, I appreciate your candid feedback regarding breakfast. We understand the importance of providing a quality and varied offering, particularly for our Accor loyalty members, and I regret that the selection and presentation did not meet your expectations. Please be assured that your comments have been shared with the relevant department leaders for immediate review and follow-up, particularly regarding room maintenance, heating functionality, breakfast quality, and service responsiveness. I would welcome the opportunity to discuss your experience personally and restore some confidence in our hotel. Please feel free to contact me directly at any time on 04… or via email at to… Thank you again for your honest feedback and for your continued loyalty to the Accor network. Kind regards, Tony Pallotta Relief General Manager TRIBE Perth Kings Park

Customer review rating 4.5/5

Kathryn H. Solo - Confirmed reviews ALL

A comfortable and affordable stay. Love the coffee pod machine in the room! Very welcoming with mini cookies and all - thank you

Dear Kathryn, Thank you for taking the time to share your wonderful feedback following your recent stay at TRIBE Perth Kings Park. I am delighted to hear you enjoyed a comfortable and affordable stay with us and that the little touches, including the coffee pod machine and welcome cookies, helped make your experience feel warm and welcoming. It is also fantastic to know our team, cleanliness standards, breakfast offering, and overall service all contributed positively to your stay. Feedback such as yours is always greatly appreciated and will certainly be shared with the team. Thank you again for your valued support as an ALL Silver member and Accor Vacation Club guest. We truly appreciate your loyalty and hope to welcome you back again soon. Warm regards, Tony Pallotta Relief General Manager TRIBE Perth Kings Park

Other web-users rate our hotel

  • 446 reviews 7.7/10 Location
  • 872 reviews 5.7/10 Room
  • 584 reviews 7.7/10 Service
  • 580 reviews 4.1/10 Comfort
  • 264 reviews 7/10 Cleanliness
  • 236 reviews 9.2/10 Vibe
  • 168 reviews 5.7/10 Breakfast

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