Dear C., Thank you for taking the time to share your feedback and for your 80/100 rating. I’m delighted that you particularly enjoyed the food and service during your stay. Your comments recognising the team members working in our food service area and taking coffee orders are especially appreciated. It is wonderful to hear that you found them professional, polite and pleasant, and I will make sure your recognition is shared with the team. I also appreciate your comments regarding the room size. Our rooms are intentionally compact as part of the TRIBE design, with an emphasis on clever and functional use of space. Thank you for your 8/10 recommendation and for your loyalty as an ALL Classic member. Most importantly, thank you for recognising our people and the food they deliver. We look forward to welcoming you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear P., Thank you for taking the time to provide such detailed feedback. I am very sorry that your stay fell below expectations, as reflected in your 40/100 overall rating. Your comments regarding the condition of the rooms and corridors, including marked and damaged walls, together with the blocked shower drain, are concerning and will be followed up with our Maintenance team. While I am pleased you found the bed very comfortable, the physical condition of the hotel clearly detracted from your overall experience. I also appreciate your positive comments regarding dinner and our Grab & Go concept. However, your 20/100 breakfast rating, the lengthy wait for coffee and limited buffet selection highlight areas requiring our attention. Of particular concern is your 20/100 rating for ALL member recognition. As an ALL Platinum member, you should not have needed to clarify your breakfast entitlement with our team. I have also noted your feedback regarding the welcome amenity and room upgrade recognition. I am disappointed that your experience has left you not wanting to return. Should you wish to discuss your stay with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, P., and thank you for providing feedback that gives us some very clear areas on which we need to improve. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Scott, Thank you for taking the time to share your feedback. I am very sorry that your experience fell below expectations, as reflected in your 40/100 overall rating. I appreciate that our onsite parking can be challenging due to its limited size and access; however, being unable to leave when required because another vehicle had parked you in would have been particularly frustrating, and I apologise for the inconvenience this caused. I am equally concerned by your comments regarding the ongoing odour in your room, apparently coming from the shower drain. This should not have impacted your stay and will be followed up with our Maintenance and Housekeeping teams. As an Accor Vacation Club member, I am particularly disappointed that we did not provide you with a better experience. Should you wish to discuss your stay with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my apologies, Scott, and thank you for bringing these matters to our attention. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Paul, Thank you for taking the time to provide your feedback. I am very sorry that your experience fell well below the standard we expect to provide, as reflected in your 40/100 overall rating. Your comments regarding the condition and maintenance of your room are concerning. In particular, a shower flooding and remaining unattended for 23 hours is not acceptable, and I apologise that we were unable to respond to this issue in a timely manner. I have also noted your comments regarding the bathroom cabinetry, shower door handle and chipped paint, all of which require our attention. I am also disappointed that you felt the hotel was understaffed and that your recognition as an ALL Classic member did not meet expectations. These are important aspects of the overall guest experience and will be reviewed with the relevant teams. Please accept my sincere apologies, Paul. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Mei-Hui, Thank you for taking the time to share your feedback following your recent stay with us. A 100/100 overall rating and 10/10 recommendation is a wonderful compliment, and I was particularly pleased to read your comments about our friendly staff, great atmosphere and comfortable facilities. I will make sure your recognition is shared with our team. I have also noted your feedback regarding breakfast and Wi-Fi access, as even with such an excellent overall result, these scores help us identify opportunities to further improve the guest experience. Thank you also for being an Accor Vacation Club member. We greatly appreciate your support and look forward to welcoming you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear S., Thank you for taking the time to share your feedback. I am very sorry that your stay resulted in a 30/100 rating and 2/10 recommendation. I am particularly concerned that your shower flooded almost immediately. This is clearly not an acceptable guest experience and, together with your comments regarding the condition of the bathroom sink, will be followed up with our Maintenance team. I also apologise that your room was uncomfortably hot on arrival. Your room should be presented in a comfortable and welcoming condition from the moment you enter. Your comment that the shower issue appeared not to come as a surprise when reported to Reception is also concerning. When a guest raises a maintenance issue, it needs to be treated seriously and responded to appropriately. I have also noted your disappointment regarding parking. Our onsite parking is limited and subject to availability, and I appreciate the inconvenience when spaces are unavailable. As an ALL Gold member, I am particularly sorry that we did not provide the standard of stay you should reasonably expect. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, S., for the disappointing experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Imthad, Thank you for taking the time to provide further feedback regarding your stay. I am very sorry to see your 10/100 rating and to read that you describe this as your most disappointing hotel experience. The issues you have raised regarding the heating, blocked shower drainage and condition of the room are concerning and will be followed up with our Maintenance team. Having to interrupt your shower repeatedly to allow the water to drain is clearly not an acceptable guest experience. I am equally disappointed by your comments regarding the breakfast service. While I appreciate your acknowledgement that our Front Office team were nice and helpful, your experience should have been consistent across all areas of the hotel. I also apologise for the delay you experienced during check-in. A 20-minute wait while our team accessed the system is certainly not the arrival experience we want to provide. As an ALL Classic member, I am particularly sorry that we fell so far short of your expectations. I would welcome the opportunity to discuss your experience personally. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Imthad. Your feedback will be reviewed carefully with the relevant teams. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Paul, Thank you for taking the time to share your feedback and for your excellent 90/100 rating. I’m delighted that you enjoyed the outlook over Kings Park and, in particular, the beautiful food in our restaurant. I will be very pleased to share your comments with our Chef and Food & Beverage team. It is also great to see such consistently strong scores across your stay, including 90/100 for our team, accommodation, cleanliness and breakfast, together with a perfect 100/100 for Wi-Fi. Thank you for your loyalty as an ALL Gold member and for your 9/10 recommendation. We appreciate you choosing TRIBE Perth Kings Park, Paul, and look forward to welcoming you back again. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Alan, Thank you for taking the time to share your feedback and for your 80/100 rating. I’m pleased that you found our location convenient, particularly for access to the city, and that your booking, arrival and departure experiences were straightforward. It is especially pleasing to see your 90/100 cleanliness rating and your comment that your room was serviced efficiently each day. I will be pleased to share this recognition with our Housekeeping team. I have noted your feedback regarding Wi-Fi speed, as well as your breakfast rating. Reliable connectivity is particularly important for our guests, and this remains an area of focus for us. Thank you also for your loyalty as an ALL Classic and Accor Vacation Club member, and for your 8/10 recommendation. We appreciate you choosing TRIBE Perth Kings Park, Alan, and look forward to welcoming you back. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Najeb, Thank you for taking the time to provide such detailed and constructive feedback. While I am pleased that you still enjoyed aspects of your stay and rated both your accommodation and cleanliness 100/100, I am disappointed that your overall experience resulted in a 50/100 rating. Your description of check-in as being “transactional” rather than service-focused particularly concerns me. Hospitality should never feel like simply processing a guest. We need to take the time to engage, listen and ensure our guests feel genuinely welcomed and looked after. I am also concerned that, after you specifically declined housekeeping for privacy reasons, your room was serviced regardless. Your request should have been clearly communicated and respected, and your observation regarding the need for better coordination and communication between departments is a fair one. Thank you also for your comments regarding drinking water. While we have chosen a more sustainable approach to water provision, we need to ensure this is explained clearly and helpfully rather than creating inconvenience for our guests. As an ALL Classic member, I am sorry we did not provide the level of service you should expect. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you, Najeb, for recognising the positives while also being very clear about where we need to improve. Your feedback will be shared with my team. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Darren, Thank you for taking the time to share your feedback following your brief overnight stay and for your 80/100 rating. I’m pleased that your arrival was quick and professional, your early 3:30am departure was seamless, and that you rated both our cleanliness and Wi-Fi 100/100. It is also great to see your positive recognition of our team. I appreciate your comments regarding the compact size of the room. TRIBE rooms are intentionally designed to be compact and functional, although I certainly understand the challenge this can present when travelling with luggage. I have also noted your disappointment that our bar and restaurant were unavailable on Sunday evening. This is a hotel operating arrangement rather than a WA restriction, and I appreciate the inconvenience, particularly after arriving from the east coast and needing an easy meal option. Thank you also for your loyalty as an ALL Gold member and your 10/10 recommendation of the ALL loyalty programme. We appreciate you choosing TRIBE Perth Kings Park, Darren, and hope to welcome you back when your travels next bring you through Perth. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear G., Thank you for taking the time to provide such detailed feedback. I am extremely disappointed to read about your experience and sincerely apologise that your stay resulted in a 10/100 rating and 1/10 recommendation. There are a number of matters in your feedback that concern me. The condition and presentation of Room 418, including the marks and scratches and the bathroom door slamming, will be followed up. Your comments regarding the difficulty locating the light switch and our breakfast offering are also noted. More concerning, however, is your experience with our team. A guest should receive a warm welcome, attentive service and assistance when it is needed. Your comments that staff appeared disengaged, that the disturbance in our lounge was not appropriately addressed, and that we were unable to assist you with arranging a taxi are particularly disappointing. These are fundamental aspects of hospitality and service. Given your many years travelling with the AFL and your positive experiences with Accor hotels, I am especially sorry that TRIBE Perth left you with such a poor impression and that you would choose another hotel on your next visit. I would very much appreciate the opportunity to speak with you personally about your experience. Please feel free to contact me directly on 04… or at to… Alternatively, if you prefer, I would be happy to contact you at a convenient time. Please accept my sincere apologies, G.. Your feedback is being taken seriously and will be addressed directly with my team. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Georgina, Thank you for taking the time to provide such detailed feedback. I am very sorry that your stay was so disappointing and resulted in your 40/100 rating and 3/10 recommendation. I appreciate that our rooms are compact by design; however, your concerns go well beyond room size. I am particularly concerned that your shower flooded the bathroom floor, that you were unable to readily contact Reception to report the issue, and that on two occasions you found no one available at the desk to assist you. Your comments regarding the chipped paintwork and general condition of the room are also disappointing and will be followed up. I also apologise for the way your early arrival was handled. While an early check-in is always subject to room availability, we could certainly have been more proactive in assisting you and, importantly, contacting you once a room became available. Your comments regarding our limited room-service offering are also noted. Most concerning to me, however, is your 40/100 rating for our team. You have acknowledged that our staff were friendly but being friendly without being genuinely helpful and proactive is not the level of hospitality we expect to provide. As an ALL Classic and Accor Vacation Club member, I am particularly sorry that we did not provide the experience you should reasonably expect when staying with us. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Georgina. Your feedback is being taken seriously and will be shared with the relevant teams. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Deearn, Thank you for taking the time to share your feedback. I am very sorry to see your 40/100 rating and to learn that the issue surrounding breakfast had such a significant impact on your stay. I am particularly concerned that you were advised breakfast was not included even after showing our team an email indicating that it was. At that point, we should have taken the time to properly investigate the matter rather than leaving you with the impression that your confirmed inclusion would not be honoured. While I am pleased that you rated the cleanliness of the hotel 100/100, this does not make up for the frustration you experienced at breakfast or the service surrounding it. I will be following this up with the relevant team to understand what occurred. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Deearn, for the disappointing experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Sharon, Thank you for taking the time to provide such detailed feedback and, importantly, for choosing to stay with us for a second time. I’m pleased that you enjoyed our comfortable bed, modern hotel and location close to Kings Park. However, there are several aspects of your feedback that we need to take on board. Your comments regarding breakfast coffee are particularly noted, especially as you raised this following your second stay. We are currently reviewing aspects of our breakfast offering, and feedback such as yours is valuable. More concerning, however, is your experience with our restaurant team. Not acknowledging a guest who is standing at the counter waiting for assistance is not the standard of service we expect, and neither is having insufficient serving utensils available at the buffet. I will be following this up with the team. I have also noted your comments regarding Wi-Fi speed and the visibility of our sustainability initiatives. Even where initiatives are in place, we need to communicate them clearly enough that our guests can recognise and participate in them. Thank you for your loyalty as an ALL Silver member and for giving us another opportunity to look after you. I hope that on your third visit we can demonstrate that we have listened to your feedback and provide you with a more consistent experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Paul, Thank you for taking the time to share your feedback and for your excellent 90/100 rating. I’m delighted that you enjoyed a pleasant stay while visiting family in Perth and particularly pleased with your 100/100 scores for cleanliness, our team and your departure experience. Your comment that all of our staff were helpful is especially appreciated, and I will be pleased to share your recognition with the team. It is also great to hear that booking through the ALL App was very easy, and that you rated both our sustainability efforts and your booking experience 100/100. Thank you for your loyalty as an ALL Gold member, as well as your 9/10 recommendation of TRIBE and 10/10 recommendation of the ALL loyalty programme. We look forward to welcoming you back to TRIBE Perth Kings Park the next time you are visiting family in Perth. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Janette, Thank you for taking the time to share your feedback and for your excellent 90/100 rating. I’m delighted to hear that you and your partner had a very comfortable stay and, most importantly, that you left us very happy. It is also wonderful to see perfect 100/100 scores for your booking experience, departure, Wi-Fi and our sustainability efforts. Thank you especially for your perfect 10/10 recommendation. There is no better endorsement than knowing a guest would confidently recommend TRIBE to others. Thank you again for choosing TRIBE Perth Kings Park, Janette. We greatly appreciate your feedback and hope to have the pleasure of welcoming you both back again soon. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Stephen, Thank you for taking the time to share such balanced and constructive feedback following your stay with us. I’m delighted that you enjoyed the “cool vibe” of TRIBE and, most importantly, found our team excellent. I was particularly pleased to read how quickly our Reception team responded to the air-conditioning issue by offering to move you to another room. I will also make every effort to identify the Italian lady at Reception you mentioned so that your kind recognition can be shared with her personally. I am sorry, however, that the faulty air-conditioning detracted from your stay. I also appreciate your comments regarding the compact room size and your feedback about breakfast, particularly the coffee offering. We are currently reviewing our breakfast and broader food and beverage offering, so your comments are both timely and valuable. Thank you for your 8/10 recommendation and for recognising our team, cleanliness, arrival and departure so positively. We appreciate you choosing TRIBE Perth Kings Park, Stephen, and hope to have the opportunity to welcome you and your partner back for an even better stay in the future. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Jeanette, Thank you for taking the time to share your feedback. I am sorry that TRIBE was not the right fit for you and your partner and that this resulted in your 40/100 rating. I appreciate your candid comments regarding the size of our rooms. Our rooms are intentionally compact as part of the TRIBE design, with under-bed storage intended for luggage; however, I completely understand that this style of accommodation will not suit everyone. I also appreciate your feedback regarding the glass bathroom wall and the light disturbing your partner during the night. On a very positive note, I was delighted to read your comments about our team. Your 100/100 ratings for our team, cleanliness, arrival and departure, and particularly your comment that all the staff you encountered were great, mean a great deal to us. I will certainly share your kind words with the team. Thank you also for your loyalty as an ALL Silver and Accor Vacation Club member. While I appreciate that TRIBE's room design may not suit your personal preference, I am sorry that your overall experience was disappointing. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again for your constructive and balanced feedback, Jeanette. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park