ibis Styles Rotterdam Ahoy 3.5 stars

Customer review rating (ALL Rating) 4.4/5 2,487 reviews

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Jacob Kleiboerweg 80, 3084 BG ROTTERDAM, Netherlands

Description

Hotel extras

  • The closest hotel to Rotterdam Ahoy convention centre and indoor arena

  • The place to be for shopping and entertainment

  • A 5 minute walk to Zuidplein bus and metro station

  • An in-house Italian restaurant with amazing views over Zuiderpark

  • Brand new hotel with rooms designed to create an relaxing oasis for our guests

Our accommodation(s)

Hotel location

ibis Styles Rotterdam Ahoy

Jacob Kleiboerweg 80
3084 BG ROTTERDAM
Netherlands

GPS:51.8840010046, 4.4915302077

Telephone
Fax +31 10 580 6800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

GIACOBBE

Immerse yourself in the essence of Italian lifestyle within our bustling environment. Our open kitchen provides a glimpse into the world of passionate pizzaiolos crafting pizzas and preparing authentic Italian salumeria.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,487 reviews

Customer review rating 1.5/5

Erik D. S. Business - Confirmed reviews ALL

The city tax charged to me was 40% higher than for my colleagues for the same overnight stay

Customer review rating 0.5/5

Batuhan D. Friends - Confirmed reviews ALL

None of the employee at the front desk takes any responsibilty and so of them are ao arrogant. 1) nobody answers the phone when you call from the room 2) they didt charge city tax during checkin and asked it during check out bu saying “sorry er forgot” 3) no electricity in the room on the day of checkout, couldn even dry my hair. When I told this, i only heard “sorry”. That sorry didnt help me. 4) saturday night i asked for a late check out on sunday. They told me the price and i replied as “i will check and decide” later i asked to proceed but they told me “this should be done on the day before” in a very arrogant way. This is all their fault because just teeling the price without the conditions and deadline is their fault. I am nıt supposed to know this as a customer. In general they are very arrogant and take no reaponsibilty dor anything above.

Dear Batuhan D., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered, particularly with our front desk team. It is concerning to hear that you felt our staff did not take responsibility for your inquiries and requests. I understand that communication issues arose, including the unavailability of assistance when you attempted to reach out from your room. Additionally, I regret the oversight regarding the city tax charge during your check-in process. Our team is trained to ensure all charges are communicated clearly, and it is unfortunate that this was not your experience. I also acknowledge the inconvenience you faced due to the lack of electricity in your room on your departure day. This is not the level of service we aim to provide to our guests. Regarding the late check-out request, it is our policy to inform guests of any deadlines and conditions associated with such requests, and I regret that this was not effectively communicated to you. Your feedback is invaluable, and I appreciate you bringing these matters to our attention. We will use your comments to improve our service. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 2.5/5

Irakli K. Solo - Confirmed reviews ALL

Ask was only 1 pm, they said no, but also it did not feel like they wanted to try. Even if you are fully booked you shall be able to clean the room from 1pm to 3pm (check in time). Standard response, no desire to go extra mile..

Dear Irakli K., Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as an Accor Gold tier member. I regret to hear that your request for a late check-out was not accommodated. Our policies do strive to prioritize our guests’ needs, but on certain occasions, we may face operational constraints that limit our flexibility. Your comments regarding the service experience will be taken into consideration as we continually aim to enhance our hospitality. Thank you for your understanding. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 3.5/5

Alex P. Business - Confirmed reviews ALL

Nice hotel , nice room Difficult to control aircon so room a little cool Very small towels but decent breakfast and friendly staff

Dear Alex P., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location, breakfast, and staff. However, we regret that you found the air conditioning challenging to manage and the towels smaller than expected. Your comments will be taken into consideration for future improvements. Goodbye and best regards, Dimitri Kalaitzis General Manager

Customer review rating 4.5/5

Didier M. Couples - Confirmed reviews ALL

Well located, cosy room, extensive breakfast,

Dear Didier m., Thank you for your kind words regarding the location, comfort of the room, and the breakfast selection. We are delighted to hear that you had a pleasant stay with us. Best regards, Dimitri Kalaitzis General Manager

Other web-users rate our hotel

  • 1,814 reviews 8.5/10 Location
  • 3,042 reviews 7.3/10 Room
  • 2,051 reviews 7.2/10 Service
  • 29 reviews 6.7/10 WiFi
  • 1,862 reviews 6.4/10 Breakfast
  • 1,189 reviews 7.7/10 Cleanliness
  • 745 reviews 5.7/10 Food
  • 734 reviews 9.2/10 Vibe

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