Mercure Geneva Airport

Customer review rating (ALL Rating) 4.4/5 1,264 reviews

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Description

Hotel extras

  • Short drive to the airport and city center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars (including 1 Rooftop Bar) for culinary pleasure.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • 10,764 sq.ft. fitness/well-being area, sauna & hammam. Coaching for suppl.

Our accommodation(s)

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,264 reviews

Customer review rating 3.0/5

Jan M. Business - Confirmed reviews ALL

Nice hotel straight at the train station

Dear Jan, Thank you for sharing your feedback. We’re glad to hear that you had a generally positive experience. We sincerely apologize for the inconvenience with the clogged washbasin. This is certainly not the level of service we aim to provide. A maintenance request has been opened so that our technical team can address the issue promptly. Regarding the rooms with a view of the station, please note that these rooms unfortunately do not have a window. We understand this may have impacted your comfort and appreciate your understanding. Your comments are very important to us, and we will use them to continue improving our services and offerings. We hope to have the opportunity to welcome you back and provide a truly exceptional experience next time. Warm regards, Ivan - Front Office & Reservation Manager

Customer review rating 5.0/5

Fiona M. Families - Confirmed reviews ALL

Very helpful staff who went out of their way to deliver a forgotten laptop to us at the airport!

Dear Fiona, Thank you very much for your wonderful feedback 😊 We’re delighted that you appreciated our convenient location near the airport, the comfort of our rooms, and your pleasant meal in the restaurant. Our team truly strives to provide attentive and friendly service, and your kind words mean a great deal to us. We’re especially pleased that we could assist with your forgotten laptop and ensure it was delivered to you at the airport. We look forward to welcoming you again very soon! Ivan - Front Office & Reservation Manager

Customer review rating 4.0/5

Zibo Z. Couples - Confirmed reviews ALL

When I checked in the first room. The comforter was dirty. Something yellow liquid on it. Then we called the receptionist and she change another room for me. Very quick response and action. The new room was good. And another thing, I will catch my flight at 8am but the shuttle was fully booked. If there are more shuttles, the stay will be excellent.

, Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you encountered with the comforter upon check-in. Cleanliness is very important to us, and we regret that this did not meet our standards. We are pleased, however, that our reception team was able to respond quickly and provide you with a new room to your satisfaction. Regarding the shuttle service, we understand the inconvenience caused when it is fully booked, especially for early flights. Your feedback has been noted and will be taken into consideration as we look for ways to improve this service. We truly appreciate your comments and hope to have the opportunity to welcome you again for an even better stay. Best regards Mathilde Assistant Front Office Manager

Customer review rating 5.0/5

Vojtech K. Business - Confirmed reviews ALL

More fruits in breakfast.

Customer review rating 0.5/5

Beatrice L. Couples - Confirmed reviews ALL

We checked in to our room, and saw bugs around the carpet, turn on the lights, they ran around hiding. Went downstairs, tell the reception, she upgraded us to suite. We went upstairs, open the door, turn on the lights, walk 2 steps, and saw bugs again. The first room and suite is on different floor so… we decided to go. Chat gpt says they’re Silverfish bugs.

Dear Mrs. L., First of all, we would like to sincerely apologize for the experience you encountered during your stay with us. We fully understand how unpleasant and disturbing this situation must have been, and we are truly sorry for the inconvenience caused. Please allow us to reassure you that our hotel is modern and that our housekeeping team carefully checks the cleanliness and condition of all rooms on a daily basis, following strict quality and hygiene standards. It is therefore very surprising for us to learn that you noticed the presence of insects in two different rooms located on separate floors. To date, we have not received any similar reports from other guests, either before or after your stay. This makes your experience particularly unusual, and we have of course shared your feedback with our teams so that additional checks can be carried out. That being said, we fully respect your perception and feelings, and we regret that this situation led you to decide to leave the hotel. Your comfort and peace of mind are very important to us, and we are sorry that we were unable to meet your expectations on this occasion. Thank you for taking the time to share your feedback. Should you wish to discuss this further, we remain at your disposal. Kind regards, Ivan - Front Office & Reservation Manager

Other web-users rate our hotel

  • 597 reviews 8.6/10 Location
  • 759 reviews 7.6/10 Room
  • 778 reviews 7.8/10 Service
  • 12 reviews 8.1/10 WiFi
  • 319 reviews 7.8/10 Cleanliness
  • 238 reviews 8.3/10 Breakfast
  • 223 reviews 5.8/10 Food
  • 20 reviews 3.5/10 Wellness Area

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