Mercure Geneva Airport

Customer review rating (ALL Rating) 4.5/5 1,053 reviews

Best price
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Mercure Geneva Airport - Image 1
Mercure Geneva Airport - Image 2
Mercure Geneva Airport - Image 3
Mercure Geneva Airport - Image 4
3 Rue De La Bergere, Meyrin, 1217 GENEVA, Switzerland

Description

Hotel extras

  • Short drive to the airport and conference center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars for gourmet indulgence.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • Fitness area and 10,000 sq. ft to relax with sauna and hammam

Our accommodation(s)

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Telephone
Fax +410/00000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,053 reviews

NOT HYGENIC HOTEL

Customer review rating 0.5/5

M. S. R. Business - Confirmed reviews ALL

RUN AWAY FROM THIS HOTEL. HORRIBLE SERVICE. I MAIL THEM TO PICK ME UP FROM GVA AIRPORT via FREE HOTEL SHUTTLE. THEY ARE LACKADAISICAL AND RESPOND AFTER I REACH THE AIRPORT. SECONDLY, BEING A GOLD MEMBER THEY DO NOT UPGRADE SIMPLE REASON TO FOOL YOU ROOMS ARE FULL. THRIDLY, FROM APRIL 1ST 2024, THEY CLEAN ROOM on 3rd day, 5th day etc, NOT GOOD FOR HYGENE, TO SAVE COSTS, THEY SCREW YOUR HEALTH FOR WORSE. RUN AWAY, DONT STAY, THERE ARE BETTER HOTELS IN GENEVA. EVEN THOUGH IF YOU ARE GOLD/PLATINUM/DIAMOND NO GOOD SERVICE. JUST U PAY and GET ONE STAR or HALF STAR EXPERIENCE

Dear Subba M., Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the remarks related to the services I have to clarify. Since April 1st, we have been applying a new ecological procedure to focus on environmental protection. This approach leads to the fact that we no longer make the recouches for stays of less than 3 nights. Nowadays it is essential to make all efforts to reduce our impact on pollution and the 46 hotels of the Tristar group apply this policy in order to have a gesture for the protection of the environment as follows: Environmental protection: By reducing cleaning activities, we minimize our ecological footprint and actively contribute to environmental protection. Water saving: An average hotel room requires about 8 liters of drinking water for its daily cleaning. Multiplied by the number of rooms and the number of cleaning days, this represents a significant amount of drinking water. CO2 emissions: Daily cleaning of hotel rooms leads to increased energy consumption and therefore higher CO2 emissions. By reducing cleaning intervals, we can reduce our carbon footprint by up to 30%. Energy saving: Cleaning hotel rooms requires a significant amount of energy for washers, dryers and cleaning equipment. By reducing these activities, we reduce our energy consumption. Chemical avoidance: By reducing cleaning activities, we reduce the use of these chemicals and protect our facility. Bacterial resistance: Excessive cleaning can lead to the emergence of resistant and immune strains of bacteria against traditional cleaning products. By reducing cleaning intervals, we reduce the risk of developing antibiotic resistance and thus help fight epidemics. Waste reduction: The daily household generates a significant amount of waste in the form of packaging, disposable items and cleaning products. By reducing these activities, we minimize our waste and contribute to waste prevention. Climate change adaptation: Climate change is one of the greatest challenges of our time. By adapting our cleaning practices and using resources more efficiently, we can help reduce the effects of climate change and adapt to changing environmental conditions. As part of a global community, we have a responsibility to protect our environment and promote sustainable solutions. By eliminating the daily cleaning of rooms, we are clearly affirming our common commitment to the protection of the planet and the well-being of future generations. Obviously if a customer absolutely wants to be cleaned the room during the stay he can report it to the reception during the check in. Sincerely, Jerome Tremblet General Manager

Average experience

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at the property for 10 nights during Watches & Wonders. The rooms were clean and modern. The staff was a complete disaster.

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer

Do so experience

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The service in hotel is ok, not outstanding and do not offer many amenities.

Dear Delex L., Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer

well located; I liked the breakfast

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

comfortable and clean. well located at the train stop. the hotel is nice but not amazing.

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Margaux Goumon Front Office Manager

very disappointed this time

Customer review rating 0.5/5

Jonathan Business - Confirmed reviews ALL

There was a problem with my shower door, that caused all the water from the shower to go in to the bathroom, despite reporting it was not fixed and i was not offered any compensation,

Dear Jonathan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Margaux Goumon Front Office Manager

Other web-users rate our hotel

  • 543 reviews 8.3/10 Location
  • 727 reviews 7.9/10 Room
  • 732 reviews 8.1/10 Service
  • 17 reviews 7.1/10 WiFi
  • 312 reviews 9.3/10 Cleanliness
  • 310 reviews 8.5/10 Breakfast
  • 47 reviews 6/10 Bar
  • 27 reviews 4.2/10 Wellness Area

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