Mercure Geneva Airport 4 stars

Dear Wanakorn, Thank you for sharing your feedback. We’re sorry to hear that the high temperatures during your stay affected your comfort. We understand how important a cool and comfortable room is, especially during warmer periods. Your comments regarding the air-conditioning and the suggestion of an ice dispenser are greatly appreciated and will be shared with our management team as we continuously look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you again under more comfortable conditions. Best regards, Mathilde Assistant Front Office Manager

Dear Brenda, Thank you for taking the time to share your feedback. We are truly sorry to learn that the gym availability did not meet your expectations and that this impacted your stay. We completely understand your disappointment, especially as access to a fitness facility was an important factor in choosing our hotel. Please note that the gym is located within the same building but is operated independently from the hotel. As a result, we unfortunately do not have the possibility to modify its opening hours, including the reduced schedule on Sundays. We do, however, appreciate your suggestion regarding clearer communication. We will review how this information is presented to ensure that future guests are better informed before their arrival. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future. Kind regards, Mathilde Assistant Front Office Manager

Dear Eric, Thank you for taking the time to share your feedback. First and foremost, please accept our sincerest apologies for the disappointing experience you had during your stay. What you have described is clearly not the level of service we strive to provide, and we are truly sorry that we let you down. We deeply regret that you had to wait approximately 30 minutes at the reception upon your arrival. We fully understand how frustrating this must have been after a long journey, and we sincerely apologize for this unacceptable situation. We are also very sorry to hear about the issues you experienced with the shower, as well as the fact that your room was not serviced after your first night. These are fundamental standards of comfort and housekeeping, and we regret that they were not met during your stay. We are equally sorry that your experience at our rooftop bar did not meet your expectations. Your comments regarding the drink have been shared with the Food & Beverage team for review. Regarding your reservation made through CWT, we understand your frustration. Unfortunately, some third-party booking channels do not always transmit all guest information to our property management system. Nevertheless, we appreciate you bringing this to our attention, and we will continue working with our partners to improve this process whenever possible. Your feedback has been shared with the relevant department managers so that appropriate actions can be taken to prevent similar situations from happening again. Once again, we sincerely apologize for the inconveniences you encountered and hope you will give us another opportunity in the future to restore your confidence in our hotel. Kind regards, Mathilde Assistant Front Office Manager

Dear Irene, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the inconveniences you experienced. We regret that our housekeeping service, food quality, and airport shuttle arrangements did not provide the level of service you expected. Your comments have been shared with the relevant teams so that we can review these points and continue improving our services. Regarding the bathroom amenities, our rooms are equipped with shower gel, shampoo, conditioner, body lotion, hand soap, and tissues. However, items such as toothbrushes and toothpaste are available upon request at the reception, and we apologize if this was not communicated to you during your stay. Regarding our airport shuttle, it operates every 30 minutes and is available by reservation. Departures from the hotel to the airport run from 6:00 a.m. to 11:00 p.m., while departures from the airport to the hotel run from 6:15 a.m. to 11:15 p.m., every 30 minutes. When a shuttle is reserved for a specific departure time, it leaves promptly at the scheduled time, so we kindly ask guests to arrive a few minutes in advance. Please also note that our shuttle has a capacity of only 8 passengers, which means it may occasionally be fully booked. This is why we strongly recommend reserving your seat as early as possible. Thank you once again for your valuable feedback. We hope you will give us another opportunity to provide you with the high standard of service that we strive to deliver. Kind regards, Mathilde Assistant Front Office Manager

Dear Pratima, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and appreciated the support provided by our team. Your positive feedback is a wonderful reward for our staff, who strive every day to deliver the best possible service. We truly appreciate your comments and look forward to welcoming you back to Mercure Geneva Airport in the near future. Kind regards, Mathilde Assistant Front Office Manager