Mercure Geneva Airport

Customer review rating (ALL Rating) 4.4/5 1,250 reviews

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Mercure Geneva Airport - Image 1
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3 Rue De La Bergere, Meyrin, 1217 GENEVA, Switzerland

Description

Hotel extras

  • Short drive to the airport and city center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars (including 1 Rooftop Bar) for culinary pleasure.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • 10,764 sq.ft. fitness/well-being area, sauna & hammam. Coaching for suppl.

Our accommodation(s)

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Telephone
Fax +410/00000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,250 reviews

Customer review rating 4.0/5

Beatriz E. C. B. Business - Confirmed reviews ALL

nice rooms and bathroom, a lot of space, and very warm ambience. nice breakfast. staff very friendly. could have only hoped for the bed mattress to be a bit more comfy.

Dear Beatriz, Thank you very much for your kind review! We’re delighted to hear that you enjoyed the spacious room and bathroom, the warm ambience, and our breakfast. It’s also wonderful to know that our team made you feel welcome — your kind words mean a lot to us. We appreciate your feedback regarding the mattress comfort. Guest comfort is very important to us, and your comment will be shared with our team as we continually look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you back again soon! Mathilde Assistant Front Office Manager

Customer review rating 5.0/5

Katharina O. Families - Confirmed reviews ALL

The hotel is clean and stylish

Dear Katharina, We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Assistant Front Office Manager

Customer review rating 3.5/5

Jefferson R. S. Business - Confirmed reviews ALL

Overall the stay was good, with the staff always being extremely courteous and willing to help. Maid service, however, was hit or miss - my room was not cleaned for three days during my two week stay. Sundays seem especially problematic (I have seen that before), but this time it was a Wednesday(?!), Friday and Sunday. The housekeeping team can do better. Room service is always very courteous but sometimes can take a long time / several calls before picking up. One order I placed was missing a bottle of water I had requested, but it was not a big deal. I had the impression that the hotel was running on very thin staff; maybe this was just because it was the middle of winter…but I hope next time things are better.

Dear Jefferson, Thank you very much for taking the time to share your detailed feedback. We are truly pleased to read that you found our team consistently courteous and willing to help, your kind words about our staff and room service attitude mean a great deal to us. However, we sincerely apologize for the inconsistencies you experienced with housekeeping. Not having your room cleaned for several days is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping management team, as reliability and consistency are extremely important to us. We will review what happened during your stay, particularly on the days you mentioned, to ensure improvements are made. We also regret the delay in answering your room service calls and the missing bottle of water from your order. While we are glad it did not cause major inconvenience, this is not the level of service we aim to provide. Regarding staffing, winter periods can sometimes be more challenging, but this should never impact the quality of our guests’ experience. Please rest assured that we are taking your feedback seriously and working on improvements. We truly hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve next time. Best regards Mathilde Assistant Front Office Manager

Customer review rating 3.5/5

Marina F. F. Business - Confirmed reviews ALL

There could be a long line on the front desk at times. Overall an okay stay with a minimum amenities and cleaning. I requested the kettle to be cleaned, but wasn't.

Dear Marina, Thank you for sharing your feedback. We’re sorry to hear about the wait at the front desk and that the kettle cleaning request was not fulfilled. We appreciate your comments, as they help us improve our services. We hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Best regards Mathilde Assistant Front Office Manager

Customer review rating 4.5/5

William R. I. Business - Confirmed reviews ALL

Very good; Staff was helpful; Very quiet rooms which enjoyed; I like that iron room; the restaurant was nice and the entrees were very good. Only a couple of downsides - The room was warm for me at night and had to open the window and the fitness center required an extra fee and had limited hours.

Dear Mr, Thank you very much for taking the time to share your feedback. We are delighted to read that you enjoyed your stay with us, especially our helpful staff, the quietness of the rooms, and the comfort of our ironing facilities. It is also wonderful to know that you appreciated the restaurant and our entrees — your kind words will certainly be shared with our culinary team. We also truly appreciate your constructive comments. We are sorry to hear that the room temperature was not fully comfortable during the night. Please do not hesitate to contact our reception during your next stay, as we would be happy to assist in adjusting the temperature to better suit your preference. Regarding the fitness center access and its opening hours, we understand that this may have been inconvenient. Your feedback is very valuable and helps us evaluate how we can continue improving our services. We hope to have the pleasure of welcoming you back again soon for an even more comfortable experience. Kind regards, Mathilde Assistant Front Office Manager

Other web-users rate our hotel

  • 579 reviews 8.6/10 Location
  • 748 reviews 7.5/10 Room
  • 753 reviews 7.8/10 Service
  • 12 reviews 8/10 WiFi
  • 317 reviews 7.7/10 Cleanliness
  • 230 reviews 8.5/10 Breakfast
  • 214 reviews 6/10 Food
  • 19 reviews 3.5/10 Wellness Area

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