Mercure Geneva Airport

Customer review rating (ALL Rating) 4.4/5 1,232 reviews

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Mercure Geneva Airport - Image 1
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3 Rue De La Bergere, Meyrin, 1217 GENEVA, Switzerland

Description

Hotel extras

  • Short drive to the airport and city center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars (including 1 Rooftop Bar) for culinary pleasure.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • 10,764 sq.ft. fitness/well-being area, sauna & hammam. Coaching for suppl.

Our accommodation(s)

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Telephone
Fax +410/00000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,232 reviews

Customer review rating 5.0/5

Keith G. Families - Confirmed reviews ALL

An unplanned stay at short notice. Great location for the airport and train station. Wonderful staff.

Dear G., Thank you very much for your kind review. We’re delighted that our location proved convenient for your unexpected stay, especially with easy access to the airport and train station. It’s also wonderful to hear your compliments about our team — your kind words mean a lot to us. We hope that, even though your visit was unplanned, it was a comfortable and pleasant experience. We would be very happy to welcome you again on your next trip. Warm regards, Mathilde Assistant Front Office Manager

Customer review rating 2.5/5

Catharina A. Business - Confirmed reviews ALL

The hotel is comfortable and good for short stays. There is no gym in the hotel and the outside gym opening hours is limited with extra pay. Housekeeping is not great. Shower gel finished, coffee stains on the wall, the small plastic bags for disposal of sanitaries empty, only 1 small towel, coffee milk only day 1 out of 3.

Dear Catharina, Thank you for taking the time to share your feedback. We are pleased to read that you found the hotel comfortable and suitable for short stays. However, we sincerely regret that several aspects of your stay did not meet your expectations, particularly regarding housekeeping. The issues you mentioned — including missing amenities, cleanliness concerns, and insufficient replenishment — are not in line with our standards. Please accept our apologies for these oversights. Your comments have been shared with our housekeeping team to ensure immediate improvements and better attention to detail. Regarding the gym, we understand your disappointment. As indicated, access to the nearby fitness facility is external, with specific opening hours and conditions. We appreciate your feedback, as it helps us better communicate these details to our guests. We truly value your comments and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Mathilde Assistant Front Office Manager

Customer review rating 5.0/5

Kanayo U. Business - Confirmed reviews ALL

I had a wonderful time, everything was perfect from the staff, to the rooms, and facilities. Thank you again for being so generous and helpful.

Dear Kanayo, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed every aspect of your stay, from our staff to the rooms and facilities. Your kind words mean a lot to us, and we’re delighted that we could make your experience memorable. We look forward to welcoming you back soon for another perfect stay! Best regards, Mathilde Assistant Front Office Manager

Customer review rating 5.0/5

Georges K. Business - Confirmed reviews ALL

Good food, clean

Customer review rating 1.0/5

Jaydeep C. Business - Confirmed reviews ALL

smelly lobby and rooms, no fridge, very unfriendly and rude staff except 1 or 2

Dear Jaydeep, Thank you very much for taking the time to share your feedback with us. We are truly and deeply sorry to read about your experience, which is absolutely not reflective of the standards we strive to provide. Please accept our sincerest apologies for the unpleasant odors you encountered, the absence of certain in-room amenities, and most importantly for the attitude of our team, which should always be welcoming, respectful, and attentive. Your comments have been taken very seriously and shared with the relevant departments so that immediate actions can be taken. We are especially concerned about your impression of our staff, as providing warm and courteous service is at the very heart of our values. At the same time, we are grateful that a few team members were able to leave you with a more positive impression. We would be extremely grateful for the opportunity to regain your trust and provide you with the level of service you rightfully expect. I would personally be delighted to meet you during your next stay so that we may discuss your experience together and ensure everything is perfect. Please do not hesitate to contact us directly should you consider giving us another chance — we would be honored to personally take care of your stay. With our most sincere apologies and warm regards, Mathilde Assistant Front Office Manager

Other web-users rate our hotel

  • 564 reviews 8.7/10 Location
  • 741 reviews 7.4/10 Room
  • 741 reviews 7.7/10 Service
  • 12 reviews 8/10 WiFi
  • 310 reviews 7.8/10 Cleanliness
  • 227 reviews 8.5/10 Breakfast
  • 206 reviews 6.1/10 Food
  • 22 reviews 3.4/10 Wellness Area

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