Mercure Geneva Airport 4 stars

Dear Sharan, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and found the hotel comfortable. We are sorry, however, that some aspects of your stay did not fully meet your expectations. We have taken note of your comment regarding the dental kit, and we will remind our team to pay closer attention to guests’ requests. We also appreciate your suggestions regarding the restaurant and rooftop service. Your feedback is very valuable to us and will be shared with the relevant teams as we continue working to improve our services and facilities. We hope to have the pleasure of welcoming you back and providing you with an improved experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Louise, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay, particularly the cleanliness, maintenance of the hotel, the quality of the rooms, and the comfort of your sleep. We are sorry, however, that the evening dining options did not fully meet your expectations. We understand that having a more limited menu in the bar and dining in the reception area is not the same experience as our restaurant. Your comments have been shared with our team. We also sincerely apologize for the confusion regarding the airport shuttle. We understand how inconvenient it must have been to wait for the later shuttle when one of you still needed the original departure time. We will remind our team to pay particular attention to individual shuttle bookings when several guests are travelling together but have different arrival times. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Kind regards, Mathilde Assistant Front Office Manager

Dear Thierryt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the cleanliness and comfort of your room. However, we sincerely apologize for the disappointing experience you had upon arrival. We are sorry that you had difficulty accessing the hotel and that the welcome you received was not as warm and professional as it should have been. This is certainly not the experience we wish to offer our guests. We also regret the difficulties you encountered when communicating with our receptionist. We will remind our team of the importance of being attentive, welcoming and available to assist every guest, regardless of the language spoken. Regarding the parking, we understand your frustration. We are sorry that the information regarding the reserved spaces was not clear enough upon your arrival. We will look into how we can make the parking information more visible and easier to understand. Your comments have been taken seriously and shared with the relevant teams. We regret that your experience has affected your overall impression of our hotel and hope you may reconsider giving us another opportunity to provide you with the welcoming experience you should have received. Kind regards, Mathilde Assistant Front Office Manager

Dear Barbara, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location, especially its proximity to your family in Meyrin. We are truly sorry about the issue you experienced with the television throughout your stay. We did indeed have a technical problem with the TV system. Unfortunately, our technician was on vacation at the time, but he was able to intervene on August 10th in the afternoon. We sincerely regret that the issue could not be resolved during your stay and, especially, that the communication from our team was not as clear and effective as it should have been. We fully understand your frustration after reporting the problem several times without a satisfactory solution. Please accept our sincere apologies for this inconvenience. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Mathilde Assistant Front Office

Dear Natalie, Thank you very much for your wonderful feedback! We are delighted to hear that you had a very comfortable stay and that our team made you feel welcome. It is especially nice to know that you appreciated the friendliness and helpfulness of our reception team, as well as our convenient airport shuttle service. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Geneva Airport very soon! Best regards, Mathilde Assistant Front Office Manager