Hello, Thank you for sharing your opinion. We would like to offer our sincere apologies for setting the fire alarm in the middle of the night. We fully understand the inconvenience caused and the impact it may have had on the quality of your sleep and your stay. The safety of our customers remains our top priority. Even though these triggers can sometimes be due to causes beyond our control, each alert is taken very seriously and is subject to immediate verification by our team to ensure the safety of all hotel occupants. We deeply regret this inconvenience and hope to have the opportunity to welcome you again in better conditions during a future stay. Best regards, The hotel team

Dear Kirsti M. J., Thank you very much for your detailed and warm comment. We are delighted to hear that you enjoyed the air conditioning, especially during this hot period. Your mention of the welcome received from our receptionist on August 5th makes us very happy and we will be sure to send him your compliments. We are also happy that our breakfast met your expectations and that our location was convenient for your visits to CERN. Indeed, the proximity of public transport is a real asset for our travelers. We also take good note of your comment regarding the walking distance from the bus stop and the access road. Your feedback is valuable and allows us to better inform our future clients. Looking forward to welcoming you again during a future stay in the region. Best regards, The hotel team

Dear Frederic Woslske, Thank you for taking the time to share your experience. We are delighted to read that you enjoyed the location of our hotel, close to public transport, as well as the comfort of our rooms and our breakfast. It is also a pleasure to know that you have taken advantage of the proximity of our partner hotel and its restaurant, as well as nearby amenities such as the bus stop serving CERN and Geneva and the supermarket accessible on foot. Your positive comments are a great reward for our teams and encourage us to continue our efforts to offer the best possible stay to our customers. Looking forward to welcoming you again very soon. Best regards, The hotel management

Dear Paul N., Thank you very much for your wonderful comment! We are delighted to hear that you enjoyed the cleanliness of our establishment, the hospitality of our team and our privileged location at the gates of Geneva. Indeed, our proximity to CERN, the tramway and the park-and-ride facilities is a practical solution for exploring the city at great value. We are also happy that our breakfast offer caught your attention, even if you did not have the opportunity to enjoy it this time. We hope to be able to introduce you to it during your next stay. Your recommendation and your intention to come back are the best reward for our teams. We sincerely thank you for your trust and will be very happy to welcome you again soon. See you very soon, The hotel team

Dear Thomas G., Thank you very much for your excellent comment. We are delighted that you appreciated the cleanliness of our establishment, the quality of our breakfast as well as the hospitality of our team. Your compliments on the staff are particularly important to us and will be passed on to all employees, who do everything they can to offer a pleasant stay to each of our guests. It is also a pleasure to know that you found the hotel elegant, clean and welcoming. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again very soon. Best regards, The hotel team

Dear Frederic L. M., Thank you for taking the time to share your opinion. We are delighted that you appreciated the size of your room, the efficiency of the air conditioning and the calm of our establishment, essential elements for a comfortable stay. Thank you also for your comment regarding breakfast. Our offer is designed to meet the standards of budget hotels while offering a varied and unlimited buffet. Your feedback is valuable and helps us to continue our improvement efforts in order to better meet the expectations of our customers. We hope to have the pleasure of welcoming you again during a future stay. Best regards, The hotel team

Hello, Thank you very much for sharing your experience. We are delighted to hear that your first stay in an ibis budget was a pleasant surprise and that you enjoyed the cleanliness of the establishment, the comfort of your room and the welcome from our team. Your compliments make us very happy and constitute a beautiful recognition of our daily work. We are also happy that our location as well as the ATM at the front desk helped to make your stay more convenient and enjoyable. Thank you also for your comment regarding the fruit juice at breakfast. We are sorry that it ran out before the end of the service and we will remind our teams of the importance of ensuring regular restocking of products until the breakfast period is over. Looking forward to welcoming you again during your next stay with us. Best regards, The hotel team

Dear Belinda J., Thank you very much for taking the time to share your experience and come back to us for this second stay! We are delighted to know that our location, offering easy access to the airport while remaining affordable, perfectly meets your expectations. It is also a pleasure to read that you appreciated the cleanliness of the establishment as well as our team’s welcome—your compliments will be passed on to all staff. We hope to have the pleasure of welcoming you again very soon during your next visit. Best regards, The team at the Ibis Budget Saint Genis Pouilly

Guten Tag, Vielen Dank für Ihre Rückmeldung! Wir freuen uns zu hören, dass Sie unser Haus sehr praktisch gefunden haben. Ihre Zufriedenheit ist unsere oberste Priorität. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Das Team des Ibis Budget

Dear Leila, We thank you for taking the time to share your experience, and we are sincerely sorry to hear about the inconveniences encountered during your stay. The situation you describe absolutely does not reflect our standards of quality and comfort. The presence of insects in a room is an incident that we take extremely seriously. Upon receipt of your message, we launched a thorough check and an enhanced control protocol to ensure the safety and well-being of our customers. Regarding the error at the time of check-in, we are also sorry for this confusion. We are happy that this could be rectified immediately, but we fully understand the discomfort this type of situation can generate after a long journey. We sincerely regret that these incidents have affected your stay and your trip. We wish to be able to communicate directly with you in order to better understand the situation and find a solution, including regarding your compensation request. We invite you to contact us at the following address: ha… specifying your reservation number. Your satisfaction is a priority for us and we hope to have the opportunity to regain your trust. Best regards, Gergana IVANOVA Executive assistant

Hello Eugenio T., Thank you for your feedback. We are glad you appreciated Ali’s welcome and enjoyed your stay overall. We also take note of your comments regarding the comfort of the pillows. For your next visit, hairdryers are available upon request at the reception. Best regards, The ibis budget Saint-Genis-Pouilly Genève team

Dear Amira E., Thank you for your positive feedback. We are delighted to hear that you found our personnel to be top-notch. Your satisfaction is important to us, and we appreciate your kind words. Goodbye, ibis budget Saint-Genis-Pouilly Genève.

Dear Veronika B., Thank you for your positive feedback regarding our location and the cleanliness of our hotel. We appreciate your comments about the furniture, as we continuously strive to enhance our guests' experiences. Your insights are valuable to us. Best regards, ibis budget Saint-Genis-Pouilly Genève

Chère Sylvie G., Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement pratique et facilement accessible. Votre satisfaction est notre priorité. Cordialement, ibis budget Saint-Genis-Pouilly Genève

Dear Andras B., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances you experienced during the night. We strive to maintain a peaceful environment for all our guests, and I regret that this was not your experience. While we encourage guests to alert our staff of any issues, I understand the inconvenience caused by the absence of a room phone. Your comments will be taken into consideration as we review our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, ibis budget Saint-Genis-Pouilly Genève

Dear Jon V. H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our friendly staff, room standards, and breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis budget Saint-Genis-Pouilly Genève

Dear Eleftheria S., Thank you for your positive feedback regarding the cleanliness and service at our hotel. I appreciate your comment about the desk space; we strive to provide a comfortable environment for all our guests. Best regards, ibis budget Saint-Genis-Pouilly Genève

Bonjour Belinda J., Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que notre hôtel a offert un bon rapport qualité-prix, un hébergement propre et un personnel serviable. C'est merveilleux de savoir que notre équipe a rendu votre expérience d'enregistrement et de petit-déjeuner agréable, et que notre emplacement et notre parking étaient pratiques pour vos besoins. Nous vous remercions sincèrement pour vos aimables mots et votre recommandation, et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Cordialement, ibis budget Saint-Genis-Pouilly Genève

Bonjour Mara G., Nous vous remercions d’avoir pris le temps de partager votre expérience et d’avoir souligné la gentillesse de notre personnel, ce qui nous fait très plaisir. Nous sommes toutefois sincèrement désolés d’apprendre que certains aspects de votre chambre n’ont pas répondu à vos attentes. Vos remarques concernant le mobilier, les prises électriques et le confort général ont été transmises à notre équipe afin d’évaluer rapidement les améliorations nécessaires. Soucieux d’offrir à nos clients une expérience de qualité, nous restons bien entendu à votre disposition pour toute question ou suggestion complémentaire pouvant contribuer à l’amélioration de nos services. Cordialement, Ibis budget Saint-Genis-Pouilly Genève