Ibis Budget Saint-Genis-Pouilly Genève 2 stars

Customer review rating (ALL Rating) 4.5/5 480 reviews

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Description

Hotel extras

  • Open 24 hours

  • On-site snack service or Courtepaille Comptoir restaurant is nearby

  • Bus line 66 to the airport, bus 68 to CERN and bus 67 to Meyrin

  • Electric vehicle charging stations

  • Large car park

Our accommodation(s)

Hotel location

Ibis Budget Saint-Genis-Pouilly Genève

40 Rue Henri De France, Technoparc Du Pays De Gex
01630 SAINT GENIS POUILLY
France

GPS:46.236271, 6.028208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  480 reviews

Customer review rating 1.5/5

Leila Y. A. Families - Confirmed reviews ALL

I stayed there for 9 nights in December. On my last night I saw a bug crawling on my pillow !! I killed it. BUT, as I had never seen a bed bug before, I did not identify that bug as a bed bug !!! Little did I know it was!!! Lesions showed a few days after!!! Searching the internet, the lesions were definitely caused by bed bugs. These lesions lasted several weeks after the check-out and caused me a VERY significant trouble during the rest of my trip. Besides the itching and the pain, I had to leave my luggage apart from the rest and inside plastic bags, for fear that I had brought bugs or eggs with it. Another problem, was the fact that when I made the reservation, the total amount would be 580 euros, approximatelly. Upon check-in, tired from the long airplante trip, the lady at the reception charged me about 90 euros more. Luckily I had my voucher, and she charged me the correct amount shown in voucher. Not a nice experience at all and I think I deserve some compensation.

Dear Leila, We thank you for taking the time to share your experience, and we are sincerely sorry to hear about the inconveniences encountered during your stay. The situation you describe absolutely does not reflect our standards of quality and comfort. The presence of insects in a room is an incident that we take extremely seriously. Upon receipt of your message, we launched a thorough check and an enhanced control protocol to ensure the safety and well-being of our customers. Regarding the error at the time of check-in, we are also sorry for this confusion. We are happy that this could be rectified immediately, but we fully understand the discomfort this type of situation can generate after a long journey. We sincerely regret that these incidents have affected your stay and your trip. We wish to be able to communicate directly with you in order to better understand the situation and find a solution, including regarding your compensation request. We invite you to contact us at the following address: ha… specifying your reservation number. Your satisfaction is a priority for us and we hope to have the opportunity to regain your trust. Best regards, Gergana IVANOVA Executive assistant

Customer review rating 4.0/5

Eugenio T. Families - Confirmed reviews ALL

Everything was fine, except that there was no hairdryer in the bathroom and the bed pillows were really uncomfortable.

Hello Eugenio T., Thank you for your feedback. We are glad you appreciated Ali’s welcome and enjoyed your stay overall. We also take note of your comments regarding the comfort of the pillows. For your next visit, hairdryers are available upon request at the reception. Best regards, The ibis budget Saint-Genis-Pouilly Genève team

Customer review rating 5.0/5

Amira E. Couples - Confirmed reviews ALL

top personal

Dear Amira E., Thank you for your positive feedback. We are delighted to hear that you found our personnel to be top-notch. Your satisfaction is important to us, and we appreciate your kind words. Goodbye, ibis budget Saint-Genis-Pouilly Genève.

Customer review rating 4.0/5

Veronika B. Business - Confirmed reviews ALL

Good location. A bit used furniture but otherwise clean and comfortable.

Dear Veronika B., Thank you for your positive feedback regarding our location and the cleanliness of our hotel. We appreciate your comments about the furniture, as we continuously strive to enhance our guests' experiences. Your insights are valuable to us. Best regards, ibis budget Saint-Genis-Pouilly Genève

Customer review rating 4.5/5

Sylvie G. Couples - Confirmed reviews ALL

Accessible facilement

Chère Sylvie G., Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement pratique et facilement accessible. Votre satisfaction est notre priorité. Cordialement, ibis budget Saint-Genis-Pouilly Genève

Other web-users rate our hotel

  • 267 reviews 8.8/10 Location
  • 425 reviews 6.7/10 Room
  • 383 reviews 9.3/10 Service
  • 11 reviews 7.7/10 WiFi
  • 245 reviews 8.5/10 Cleanliness
  • 231 reviews 7.3/10 Breakfast

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