Dear Mr. F., Thank you very much for your positive feedback. We are delighted that you enjoyed your stay and look forward to welcoming you again soon. Kind regards, Franck Fleury Cluster General Manager

Dear Mr M., Thank you for sharing your feedback with us. We sincerely apologize that the sofa bed was not prepared upon your late-night arrival, especially when you and your family needed to rest before an early departure. We understand how frustrating it must have been to wait for the room to be fully prepared after a long day. Please accept our apologies for the inconvenience and the lost time. Your feedback is valuable, and we will share it with our team to help ensure that rooms are prepared according to guests’ reservations before arrival. We appreciate you bringing this to our attention and hope to have the opportunity to provide you and your family with a smoother and more comfortable experience in the future. Kindest regards, Franck F. -Cluster General Manager-

Dear Ms. G.-T., Thank you for your positive feedback! We are delighted to hear that you enjoyed a comfortable stay and appreciated our convenient location. We hope to have the pleasure of welcoming you back again soon! Kind regards, Franck Fleury Cluster General Manager

Dear Mr. S., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our convenient location, the comfort of your room, and its excellent view. It is also a pleasure to know that our team made a positive impression with their kindness and professionalism. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay! Kind regards, Franck Fleury Cluster General Manager

Dear Mr. C., Thank you so much for your kind words and continued trust in Mövenpick! We are delighted to hear that our team makes you feel at home every time you visit. Your compliments mean a lot to all of us, and we look forward to welcoming you back soon! Kind regards, Franck Fleury Cluster General Manager

Dear Ms. W., Thank you very much for taking the time to share your feedback. We are delighted to hear that our hotel was a convenient solution for your last-minute overnight stay near Geneva Airport. We are pleased we could make your unexpected change of plans a little easier. We hope to have the pleasure of welcoming you again. Warm regards, Franck Fleury Cluster General Manager

Dear Mr. A., Thank you for sharing your feedback. We sincerely regret this situation and understand how frustrating this experience must have been. As we have already been in direct contact with you by email regarding this matter, we will continue to follow up with you directly. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. N., Thank you for sharing your feedback. We are glad to hear that you had a comfortable stay. We also appreciate your comments regarding the hotel’s condition and take your feedback into consideration as we continue to improve our guests’ experience. We hope to have the opportunity to welcome you back to Mövenpick in the future. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. V., Thank you so much for your wonderful review and continued trust in Mövenpick! We are delighted to hear that your stays continue to meet your expectations. We look forward to welcoming you back soon! Kind regards, Franck Fleury Cluster General Manager

Dear Mr. L., Thank you very much for your feedback. We are delighted that our team could make your unexpected stay comfortable and convenient. It is wonderful to know that, despite not being part of your original travel plans, you had a pleasant experience with us. We hope to welcome you again soon! Kind regards, Franck Fleury Cluster General Manager

Dear Mr. G., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the comfort of your room and mattress, as well as the friendly and efficient reception service. We are also pleased that you found the parking convenient and had everything you needed for a comfortable stay. We hope to have the pleasure of welcoming you back soon! Kind regards, Franck Fleury Cluster General Manager

Dear Mr S., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with your takeaway breakfast. We fully understand your frustration, particularly as you had specifically requested a breakfast without sugary products and had received confirmation from our manager that this could be arranged. Receiving a selection consisting primarily of sweet pastries, cookies, and sugary orange juice clearly did not meet your request or our expected standard of service. This was a failure on our part to properly communicate and execute your request, and we are truly sorry for the inconvenience and disappointment caused. We will address this with the team to ensure that special dietary and breakfast requests are communicated clearly and prepared correctly in the future. We appreciate you bringing this to our attention and hope we will have the opportunity to provide you with the level of service you should expect from us. Kind regards, Franck F. -Cluster General Manager-

Dear Mr K., hank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you were satisfied overall and that you appreciated the friendly and welcoming attitude of our team, as well as the comfortable size of our rooms. We also appreciate your honest comments regarding the areas where we can improve. We are sorry about the unpleasant smell in the elevator area and the worn carpet on the 10th floor. We have shared your observations with the relevant departments, as maintaining a pleasant and well-kept environment is very important to us. We also acknowledge your remarks regarding the rooms becoming somewhat outdated and will take them into consideration as we plan future improvements. Your feedback about the booking experience and the presentation of room offers in the Accor app is equally valuable. We understand that it should be easy to identify the most relevant rates, including company-specific conditions and offers that include breakfast. We will pass your comments on to the appropriate team for consideration. Finally, we are particularly pleased that you noticed and appreciated our approach to towel reuse. Respecting our guests' wishes regarding towel replacement is an important part of our sustainability efforts, and we are glad that this was positively perceived. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay next time. Best regards, Franck F. -Cluster General Manager-

Dear Mr R., Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our location and that Gustavo and Anastasiia contributed positively to your stay. We sincerely apologize for the confusion regarding your receipt at check-out. Being given conflicting information by two members of our team is understandably frustrating and does not reflect the level of service we aim to provide. We will address this internally with the team to ensure clearer communication and a more consistent experience for our guests. Thank you again for bringing this to our attention, and for recognizing Gustavo and Anastetia. We will be happy to share your kind words with them. Kind regards, Franck F. -Cluster General Manager-

Dear Mrs P., Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay with us and appreciated our dinner and breakfast, as well as the convenient transportation to the airport. We’re also pleased that you found our location convenient. It was a pleasure having you as our guest, and we hope to welcome you back again soon! Warm Regards, Franck F. -Cluster General Manager-

Dear Mr N., Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your experience overall and that you were pleased with the spacious room and bathroom, the exceptional cleanliness, and the helpful and friendly service provided by our team. We are, however, very sorry that we fell short in two important areas. As a valued loyalty club member, you should have received a warm and proper welcome, and we sincerely regret that this was not the case. We also apologize for the confusion and inconvenience surrounding your airport shuttle reservation. Being informed that your original shuttle booking had been changed, only to then be told at check-out that you had cancelled it, understandably caused unnecessary stress. We are pleased that our team was ultimately able to accommodate you, but we recognize that this did not provide the smooth and reliable service you should have received. Your comments have been shared with the relevant teams so that we can review these points and improve our communication and service procedures. Thank you again for your kind words as well as your constructive feedback. We truly appreciate your choosing to stay with us and hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Warm regards, Franck F. -Cluster General Manager-

Dear Mr. B., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your stay and that our Front Office Manager was able to assist you, especially following the inconvenience of your cancelled flight. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Franck Fleury Cluster General Manager

Dear Maryam H. A., Thank you for taking the time to tell us about your experience at the Hôtel Mövenpick Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Nicole T. D., Thank you for taking the time to tell us about your experience at the Hôtel Mövenpick Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,