Mövenpick Geneva 4 stars

Customer review rating (ALL Rating) 4.5/5 1,036 reviews

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Mövenpick Geneva - Image 1
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Route De Pre Bois 20, 1215 GENEVA, Switzerland

Description

Hotel extras

  • Planet 21 certified Accor hotel

  • The hotel has Green Globe and Swisstainable certification

  • Direct link to Geneva Airport with a free shuttle to and from the airport

  • Free local transport ticket and easy access to the downtown area

  • Mövenpick Restaurant, Kamome Japanese restaurant and Gate 20 bar

Our accommodation(s)

Hotel location

Mövenpick Geneva

Route De Pre Bois 20
1215 GENEVA
Switzerland

GPS:46.2242, 6.100875

Telephone
Fax +41 22 717 11 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,036 reviews

TripAdvisor Rating  4.0/5  1,946 reviews

Certificate of excellence 2024

Nice hotel for business trip in Geneva

TripAdvisor rating 4.0/5

Road29166202494 TripAdvisor review

I spent about a week at the Movenpick for a workshop.The hotel is conveniently close to the airport and has a hotel shuttle every twenty minutes.The rooms are spacious and comfortable enough for a business trip.The conference room is adequate and the staff are very friendly and helpful.The breakfast is standard.

Nice stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall good service

Dear Mr. c., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Geneva. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also took good note of your comment regarding the cleanliness, and we do apologize for the inconvenience; rest assured of our follow-up on this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Fleury General Manager

Very unattractive

Customer review rating 1.0/5

Sh Business - Confirmed reviews ALL

The rooms and alleys are very outworn and below standard ;( No equal value for the price paid Staff at restaurant and reception unfriendly - no sign of SWISS hospitality

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Geneva. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured of our follow-up on the mentioned points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury General Manager

Ideal Geneva airport stop.

TripAdvisor rating 5.0/5

taffinch TripAdvisor review

Great stay. It is a well located hotel next to the airport and had a sound stay. Big comfy bed, lovely breakfast, great Japanese restaurant on site and plug sockets for multiple plug types to work from! Sadly not enough time to enjoy the sauna or casino!

Dear Sir, Thank you for your note following your recent stay at our facility. Thank you very much for your time. Thank again for mentioning the quality of the food & service. We have recently made a number of changes to improve both the quality of service and the quality of the products on offer. I am glad to see that you appreciated the quality of our services. Some useful information: - Green Globe certification, platinium level - Quiet room - Fitness room - Electric terminals - Parking. - Free airport shuttle in 5 minutes See you soon at Movenpick Hotel Geneva Franck Fleury General Manager Cluster Mövenpick Hotel Geneva Mövenpick Hotel Lausanne

overall fine, VERY unhappy with the Shuttle from Airport and communication around it.

Customer review rating 3.5/5

Ah Business - Confirmed reviews ALL

I was fine with the room and overall stay (thank you for the upgrade) but I am VERY unhappy with the Shuttle (and the communication around it) from the airport: Situation: previously you had the shuttle departure times on the website, but that's not available anymore. So I called when my plane touched down and the receptionist said there will be one "in 20min just for you". This was at 10:20pm. In combination with the lack of published times, this conveyed to me that the shuttle would be sent for me specifically. I am NOT expecting VIP service but if you say it on the phone, I need to count on it. So I arrived at the stop at 10:39pm and the shuttle left before my eyes. a) too early if the scheduled time was 10:40, b) definitely not personal for me (which again I am not expecting but it was conveyed to me that way). Especially on a cold night in November, it DOES make a difference if you need to wait for the next shuttle or not, so it would be good if the management would NOT put pressure on drivers to be over-punctual. To make it worse, I called reception to ask about the next shuttle. He said max 10minutes, so I requested the GVA transport card to take a public bus. Instead of simply fulfilling my request, he made an active effort to convince me to wait, because public would make me arrive later than waiting for the Navette. This was not factual, the Navette took another >15min and the next bus would have gotten me to the hotel much earlier. If you try to be smarter than your customer, do it only when you have the facts right. I know this sounds pedantic as we're talking about 20minutes here, but yes it DOES make a difference at 11pm in November when you have to get up early the next day. In summary, Management please encourage drivers to not leave BEFORE planned time especially on the very late slots. And receptionists, my vanity level is zero so please don't try to give me a pseudo-VIP impression - especially when it cannot be fulfilled. Thank you for considering this specific point. The rest of the stay was fine as I said, though overall it is obvious that the cost reductions and hiring of temp staff are brushing off on the overall quality perception (I probably said this before). Smelly room service trays left on the corridor for eternity have been a good Mövenpick tradition since 2020, so I will not try to change it as it's obviously futile.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Casino Geneva. I am sad to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. To this extent, be ensured that all your comments have been investigated with the team involved in order to ensure that these issues will not happem again We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury -General Manager-

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Other web-users rate our hotel

  • 374 reviews 9/10 Location
  • 492 reviews 7.1/10 Room
  • 612 reviews 8.4/10 Service
  • 179 reviews 6.4/10 Cleanliness
  • 173 reviews 7.5/10 Breakfast
  • 118 reviews 6.1/10 Amenities
  • 96 reviews 5.4/10 Vibe
  • 6 reviews 0/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.