Dear Mr R., Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our location and that Gustavo and Anastasiia contributed positively to your stay. We sincerely apologize for the confusion regarding your receipt at check-out. Being given conflicting information by two members of our team is understandably frustrating and does not reflect the level of service we aim to provide. We will address this internally with the team to ensure clearer communication and a more consistent experience for our guests. Thank you again for bringing this to our attention, and for recognizing Gustavo and Anastetia. We will be happy to share your kind words with them. Kind regards, Franck F. -Cluster General Manager-

Dear Mrs P., Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay with us and appreciated our dinner and breakfast, as well as the convenient transportation to the airport. We’re also pleased that you found our location convenient. It was a pleasure having you as our guest, and we hope to welcome you back again soon! Warm Regards, Franck F. -Cluster General Manager-

Dear Mr N., Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your experience overall and that you were pleased with the spacious room and bathroom, the exceptional cleanliness, and the helpful and friendly service provided by our team. We are, however, very sorry that we fell short in two important areas. As a valued loyalty club member, you should have received a warm and proper welcome, and we sincerely regret that this was not the case. We also apologize for the confusion and inconvenience surrounding your airport shuttle reservation. Being informed that your original shuttle booking had been changed, only to then be told at check-out that you had cancelled it, understandably caused unnecessary stress. We are pleased that our team was ultimately able to accommodate you, but we recognize that this did not provide the smooth and reliable service you should have received. Your comments have been shared with the relevant teams so that we can review these points and improve our communication and service procedures. Thank you again for your kind words as well as your constructive feedback. We truly appreciate your choosing to stay with us and hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Warm regards, Franck F. -Cluster General Manager-

Dear Mr. B., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your stay and that our Front Office Manager was able to assist you, especially following the inconvenience of your cancelled flight. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Franck Fleury Cluster General Manager

Dear Maryam H. A., Thank you for taking the time to tell us about your experience at the Hôtel Mövenpick Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Nicole T. D., Thank you for taking the time to tell us about your experience at the Hôtel Mövenpick Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Mr P., Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed our convenient location and found our staff friendly and welcoming. We also appreciate your honest comments regarding the age and condition of the hotel. We understand that some areas would benefit from renovation, and your feedback is valuable as we continue to consider improvements to enhance our guests’ experience. We’re especially delighted to hear that Julien contributed to your satisfaction. We will be sure to share your kind recognition with him and the team. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Franck F. -Cluster General Manager-

Dear Mr J. Thank you for sharing your feedback, and please accept our sincere apologies for the issues you experienced during your stay. We’re very sorry that the Classic room you booked did not meet your expectations. We take your concerns regarding the condition of the sheets, the air conditioning, and the missing bathroom and in-room amenities very seriously. This is certainly not the standard of comfort and service we aim to provide. We will address these points with our housekeeping and maintenance teams to ensure they are properly reviewed and corrected. We also apologize for the absence of coffee and tea in the room and understand how disappointing it must have been to find these basic amenities missing. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our service and prevent similar issues in the future. Best regards, Franck F. -Cluster General Manager-

Dear Mr I. Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not get off to the best start. We sincerely apologise for the difficulties you experienced during check-in and for the issues with the deadlock, plug sockets, and safe in your room. We also apologise that you had to contact housekeeping regarding the pillowcase. This is certainly not the standard of cleanliness and service we aim to provide. We are pleased to hear that things improved during the remainder of your stay, but we fully understand how these initial issues affected your overall experience. Your comments have been shared with the relevant teams so that these matters can be addressed and prevented from happening again. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much smoother experience on a future visit. Best regards, Franck F. -Cluster General Manager-

Dear Muneer M. G., Thank you for taking the time to tell us about your experience at the Hôtel Mövenpick Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Mr. R., Thank you for taking the time to share your feedback and for your positive overall rating. We are pleased to hear that you had a pleasant stay, although we are sorry that the breakfast arrangements did not meet your expectations. We sincerely appreciate your comment, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience. Best regards, Franck Fleury Cluster General Manager

Dear Mr. K., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the airport view from your room, enjoyed your meals, and found our hotel shuttle service reliable and punctual from the hotel. However, we are sincerely sorry for the shortcomings you experienced. We particularly regret the condition of the public toilets near the Japanese restaurant. The level of cleanliness you describe is clearly unacceptable and does not reflect the standards we expect at Mövenpick. Your comments have been shared with our housekeeping and management teams so that the cleaning frequency and monitoring of these facilities can be reviewed and improved. We are also sorry that the bed was too firm for your personal preference and that you experienced longer waiting times for the shuttle when returning from the airport. We appreciate you bringing these points to our attention. Your constructive feedback is very valuable to us, and we hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfactory experience. Best regards, Franck Fleury Cluster General Manager

Dear Mr V., Thank you so much for your incredibly kind and generous words! We are absolutely delighted to hear that you had such a wonderful experience with us. Tamara and Anastasia will be especially happy to know that their exceptional service made such a lasting impression. It was truly our pleasure to have you as our guest, and we very much look forward to welcoming you back again soon! Warmest regards, Franck F., -Cluster General Manager-

Dear Mr S., Thank you very much for taking the time to share such a warm and entertaining review of your recent stay at Mövenpick Hotel Geneva. We are delighted to hear that you and your two boys enjoyed the spacious room, the two double beds, and especially the large bathroom and bathtub! We also appreciate your understanding regarding the restaurant and are pleased that our team was able to find a more comfortable solution for your family at the bar. We will be sure to share your kind words with Federica and the rest of the team — they will be delighted to know their service contributed to your stay. Thank you as well for your honest observation regarding the hotel's carpets. Your feedback is valuable to us as we continue to maintain and improve our property. Most importantly, we are thrilled to hear that you plan to return. We look forward to welcoming you and your family back to Geneva for another memorable stay. Warm regards, Franck F., -Cluster General Manager-

Dear Mr S., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable stay, and the cleanliness of your room. It is also wonderful to know that our team made a positive impression with their friendly and helpful service. We sincerely apologize for the inconvenience caused by the shampoo dispenser and the slow drainage of the washbasin. We have taken note of your comments and will share them with our maintenance and housekeeping teams so that these issues can be addressed promptly. Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back to Geneva for another enjoyable stay. Kind regards, Franck F. -Cluster General Manager-

Dear Mr. B., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our helpful staff, convenient location, competitive rates, and complimentary airport shuttle service. It was a pleasure having you with us, and we hope to welcome you back again soon. Warm regards, Franck F., -Cluster General Manager-

Dear Mr F., Thank you for taking the time to share your detailed feedback. I am truly sorry that your recent stay fell so far short of the standard you expected from a 4-star property. We sincerely apologize for the condition of the room, particularly the damaged sofa and outdated televisions. More importantly, we are very sorry about the faulty accordion door and the repeated noise it caused throughout the night. We understand how distressing this must have been, especially with a baby, and we regret that you were unable to get the rest you needed. We are also particularly concerned to hear that you experienced similar issues during your previous stay and were given the expectation that improvements would be made. We fully understand your frustration that, a year later, you did not see the changes you had been led to expect. This is not the impression we want to leave with a returning guest. Please accept our sincere apologies for the inconvenience and disappointment caused. Your comments regarding the room condition and the door have been shared with our management and maintenance teams so that these concerns can be properly reviewed and addressed. We genuinely value your feedback and regret that on this occasion we did not provide the comfortable and restful stay you deserved. Best regards, Franck F. -Cluster General Manager-

Dear Ms. H. A., Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet the standards you expected. We sincerely apologize for the issues you encountered. Your comments have been shared with the relevant teams so that we can address these shortcomings and improve our service. We appreciate your honest feedback and hope to have the opportunity to provide you with a much better experience on a future stay. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. B., Thank you very much for sharing your experience! We are delighted to hear that you enjoyed the food and service at our restaurant, even with your late check-in, and that our early morning shuttle service made your departure more convenient. We are, however, sorry to hear that you experienced an issue with the TV in your room. We appreciate you bringing this to our attention and will ensure that this is followed up with our technical team. We hope to have the pleasure of welcoming you back for another great stay. Kind regards, Franck Fleury Cluster General Manager