Dear Mr. K., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the airport view from your room, enjoyed your meals, and found our hotel shuttle service reliable and punctual from the hotel. However, we are sincerely sorry for the shortcomings you experienced. We particularly regret the condition of the public toilets near the Japanese restaurant. The level of cleanliness you describe is clearly unacceptable and does not reflect the standards we expect at Mövenpick. Your comments have been shared with our housekeeping and management teams so that the cleaning frequency and monitoring of these facilities can be reviewed and improved. We are also sorry that the bed was too firm for your personal preference and that you experienced longer waiting times for the shuttle when returning from the airport. We appreciate you bringing these points to our attention. Your constructive feedback is very valuable to us, and we hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfactory experience. Best regards, Franck Fleury Cluster General Manager

Dear Mr V., Thank you so much for your incredibly kind and generous words! We are absolutely delighted to hear that you had such a wonderful experience with us. Tamara and Anastasia will be especially happy to know that their exceptional service made such a lasting impression. It was truly our pleasure to have you as our guest, and we very much look forward to welcoming you back again soon! Warmest regards, Franck F., -Cluster General Manager-

Dear Mr S., Thank you very much for taking the time to share such a warm and entertaining review of your recent stay at Mövenpick Hotel Geneva. We are delighted to hear that you and your two boys enjoyed the spacious room, the two double beds, and especially the large bathroom and bathtub! We also appreciate your understanding regarding the restaurant and are pleased that our team was able to find a more comfortable solution for your family at the bar. We will be sure to share your kind words with Federica and the rest of the team — they will be delighted to know their service contributed to your stay. Thank you as well for your honest observation regarding the hotel's carpets. Your feedback is valuable to us as we continue to maintain and improve our property. Most importantly, we are thrilled to hear that you plan to return. We look forward to welcoming you and your family back to Geneva for another memorable stay. Warm regards, Franck F., -Cluster General Manager-

Dear Mr S., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable stay, and the cleanliness of your room. It is also wonderful to know that our team made a positive impression with their friendly and helpful service. We sincerely apologize for the inconvenience caused by the shampoo dispenser and the slow drainage of the washbasin. We have taken note of your comments and will share them with our maintenance and housekeeping teams so that these issues can be addressed promptly. Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back to Geneva for another enjoyable stay. Kind regards, Franck F. -Cluster General Manager-

Dear Mr. B., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our helpful staff, convenient location, competitive rates, and complimentary airport shuttle service. It was a pleasure having you with us, and we hope to welcome you back again soon. Warm regards, Franck F., -Cluster General Manager-

Dear Mr F., Thank you for taking the time to share your detailed feedback. I am truly sorry that your recent stay fell so far short of the standard you expected from a 4-star property. We sincerely apologize for the condition of the room, particularly the damaged sofa and outdated televisions. More importantly, we are very sorry about the faulty accordion door and the repeated noise it caused throughout the night. We understand how distressing this must have been, especially with a baby, and we regret that you were unable to get the rest you needed. We are also particularly concerned to hear that you experienced similar issues during your previous stay and were given the expectation that improvements would be made. We fully understand your frustration that, a year later, you did not see the changes you had been led to expect. This is not the impression we want to leave with a returning guest. Please accept our sincere apologies for the inconvenience and disappointment caused. Your comments regarding the room condition and the door have been shared with our management and maintenance teams so that these concerns can be properly reviewed and addressed. We genuinely value your feedback and regret that on this occasion we did not provide the comfortable and restful stay you deserved. Best regards, Franck F. -Cluster General Manager-

Dear Ms. H. A., Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet the standards you expected. We sincerely apologize for the issues you encountered. Your comments have been shared with the relevant teams so that we can address these shortcomings and improve our service. We appreciate your honest feedback and hope to have the opportunity to provide you with a much better experience on a future stay. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. B., Thank you very much for sharing your experience! We are delighted to hear that you enjoyed the food and service at our restaurant, even with your late check-in, and that our early morning shuttle service made your departure more convenient. We are, however, sorry to hear that you experienced an issue with the TV in your room. We appreciate you bringing this to our attention and will ensure that this is followed up with our technical team. We hope to have the pleasure of welcoming you back for another great stay. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. G., Thank you very much for your feedback. We are delighted to hear that you enjoyed your overall stay. We sincerely apologize for the long wait and confusion regarding the airport shuttle. We fully understand your disappointment and will share your feedback with our team to improve our service. We hope to have the pleasure of welcoming you again in the future. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. M, Thank you very much for your continued loyalty and for taking the time to share such detailed feedback following your latest stay. We are delighted to know that you continue to appreciate our convenient location, our warm and friendly team, and the comfort of our lobby areas. At the same time, we sincerely apologize for the issues you encountered with the elevators and corridors, particularly regarding the smell and mold. We fully understand how this can affect your overall experience. We have shared your feedback with our maintenance and housekeeping teams, who will look into the elevators and corridors to address the issues you mentioned. Your comments are very valuable to us, and we are taking them seriously as we continue to work on the renovation and improvement of the hotel. We truly appreciate your loyalty and hope to welcome you back soon. Warm regards, Franck Fleury Cluster General Manager

Dear Mr. I., Thank you very much for your kind feedback. We are delighted to hear that you found our staff extremely pleasant and helpful. Your kind words are greatly appreciated and will certainly be shared with the team. We are, however, sorry that the Kamome Restaurant was closed during your stay, especially as you were looking forward to enjoying another amazing meal with us. We completely understand your disappointment. We hope to have the pleasure of welcoming you back soon, with the opportunity to make your next stay an even more enjoyable one. Warm regards, Franck Fleury Cluster General Manager

Dear Ms. N., Thank you for sharing your feedback. We are truly sorry that your stay did not fully meet your expectations, particularly regarding the credit card charge made after your departure. Please be assured that our Front Office Manager has already contacted you by email to clarify the charge made to your credit card and provide you with all the necessary details. We sincerely apologize for any confusion or inconvenience this may have caused and hope that our explanation will help clarify the situation. Kind regards, Franck Fleury Cluster General Manager

Dear Ms. R., Thank you for sharing your feedback. We are sincerely sorry that your stay did not meet your expectations. Your experience does not reflect the usual standards we strive to provide, and we sincerely apologize for the inconvenience caused. Your comments are very valuable to us and will be shared with our teams for follow-up. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. E., Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your recent experience. After 18+ years of staying with us, we understand how disappointing it must have been to encounter conditions that fell so far short of the standards you have come to expect from our property. Please accept our sincere apologies for the condition of the corridors and the room, as well as for the unpleasant odor and the item left behind by a previous guest. What you describe is certainly not the experience we wish to provide, and we take your comments very seriously. We have shared your feedback with the relevant teams so that the condition of the areas mentioned can be reviewed and the necessary corrective measures taken. We are particularly concerned to hear that this experience has affected your confidence in our property after so many years of loyalty. We sincerely hope that we may have the opportunity to restore your trust and provide you with the level of service and comfort you have experienced with us in the past. Thank you again for bringing this to our attention. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. O., Thank you very much for your review and for your kind words. We are delighted to hear that you had such a comfortable stay with us and that our team made a positive impression. Your compliments about the courtesy and efficiency of our staff across all departments are truly appreciated and will be shared with the entire team. We look forward to welcoming you back for another enjoyable stay at our hotel. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. A., Thank you so much for your wonderful review! We are delighted to hear that you had such a great stay and that you enjoyed our convenient location, with easy access to Geneva Airport, public transportation, and the city centre. Your kind words about our team mean a great deal to us. We will be sure to share your compliments with our reception, restaurant, and airport shuttle staff, who will be thrilled to know they helped make your stay so enjoyable. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Geneva! Best regards, Franck Fleury Cluster General Manager

Dear Ms. C., Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you had an overall great stay with us. We are sorry that you missed your welcome drink. The invitation is usually sent directly through the ALL app, and our receptionist should also have checked that you had received it upon arrival. Please accept our apologies for this oversight. Thank you as well for pointing out the issue with the coffee machine plug. We appreciate you bringing this to our attention and have taken note of your comment to help us improve the experience for future guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Best regards, Franck Fleury Cluster General Manager

Dear Mr. T., Thank you for taking the time to share your feedback. We are delighted to hear that you had a very comfortable stay with us. We hope to welcome you back again soon! Kind regards, Franck Fleury Cluster General Manager

Dear Mr. S., Thank you so much for your review! We are delighted to hear that you had a pleasant stay with us before your morning flight. Your kind words about Julien, who welcomed you at check-in, truly mean a lot. We will be sure to share your compliments with him—he will be delighted to know that his friendly and helpful service made such a positive impact on your experience. Thank you once again for your wonderful feedback. We hope to have the pleasure of welcoming you back on your next visit! Best regards, Franck Fleury Cluster General Manager