Mövenpick Hotel Geneva 4 stars

Customer review rating (ALL Rating) 4.4/5 1,193 reviews

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Mövenpick Hotel Geneva - Image 1
Mövenpick Hotel Geneva - Image 2
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Mövenpick Hotel Geneva - Image 4
Route De Pre Bois 20, 1215 GENEVA, Switzerland

Description

Hotel extras

  • Planet 21 certified Accor hotel

  • The hotel has Green Globe and Swisstainable certification

  • Direct link to Geneva Airport with a free shuttle to and from the airport

  • Free local transport ticket and easy access to the downtown area

  • Mövenpick Restaurant, Kamome Japanese restaurant and Gate 20 bar

Our accommodation(s)

Hotel location

Mövenpick Hotel Geneva

Route De Pre Bois 20
1215 GENEVA
Switzerland

GPS:46.2242, 6.100875

Telephone
Fax +41 22 717 11 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,193 reviews

Customer review rating 4.0/5

Claudia J. Business - Confirmed reviews ALL

Good

Dear Ms. J., Thank you for sharing your feedback. We are pleased to hear you had an enjoyable stay with us. It would be our pleasure to welcome you back for another visit in the future. Kind Regards, Franck Fleury Cluster General Manager

Customer review rating 2.0/5

Samuel R. Couples - Confirmed reviews ALL

Not up to 4-star standards and therefore not up to my expectations.

Dear Mr. R., Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. This is certainly not the level of quality and service we aim to provide. Your feedback has been shared with the relevant teams so that immediate improvements can be made. We would truly appreciate the opportunity to restore your confidence in us during a future stay and provide you with the experience you rightfully expect. Franck Fleury Cluster General Manager

Customer review rating 5.0/5

Nicholas H. Families - Confirmed reviews ALL

I had my two kids with me and everyone was very friendly and accommodating. Follow up service regarding lost and found was one of the best I have experienced. Timely and friendly.

Dear Mr H, Thank you so much for your kind words. We are truly delighted to hear that you and your children felt welcomed and well taken care of during your stay with us. It’s especially rewarding to know that our lost and found follow-up service stood out to you. We understand how important those details can be—particularly when traveling with family—and I will be sure to share your feedback with our team. They will be thrilled to know their friendliness and responsiveness made such a positive impression. We sincerely appreciate you choosing to stay with us and hope to welcome you and your family back again soon for another seamless and comfortable visit. Warm regards, Franck F. -General Manager-

Customer review rating 0.5/5

Andreas K. Business - Confirmed reviews ALL

I had room 619, it was much too warm/hot in the room, the air condition made a terrible noise and was not able to cool down to an acceptable temperature. Windows could not be opened to get some fresh air. Quality of my sleep (based on my fitness watch) was below 40% (normally between 70 and 80%). Terrible! I was there with an colleague and she had the same problem with her room (11th floor)

Dear Mr K., Thank you for taking the time to share your feedback regarding your recent stay in room 619. Please accept our sincere apologies for the discomfort you experienced due to the temperature in your room and the malfunctioning air conditioning unit. We are very sorry to hear that the system was both noisy and ineffective, and that the windows could not be opened to provide fresh air. A restful night’s sleep is essential, and it is truly disappointing to learn that both you and your colleague had such a poor experience. This is certainly not the standard we aim to provide. Your comments have been shared immediately with our engineering and maintenance teams so that the air conditioning systems in both rooms are thoroughly inspected and addressed without delay. We greatly value your feedback, as it helps us improve our service and facilities. I hope you will consider giving us another opportunity in the future to provide you with the comfortable and restful stay you expected and deserve. Kind regards, Franck F. -General Manager-

Customer review rating 1.5/5

Job W. Families - Confirmed reviews ALL

Uncomfortable room Climate. Too warm and very dry due to air handling.

Dear Mr. W., Thank you for your feedback. We are truly sorry that the temperature and dryness of your room made your stay uncomfortable. Your comments are very important to us and will help us improve. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind Regards, Franck Fleury Cluster General Manager

Other web-users rate our hotel

  • 587 reviews 9.1/10 Location
  • 713 reviews 6.7/10 Room
  • 827 reviews 8.3/10 Service
  • 7 reviews 8.8/10 WiFi
  • 276 reviews 5.9/10 Cleanliness
  • 236 reviews 8.1/10 Breakfast
  • 189 reviews 5.2/10 Vibe
  • 176 reviews 5.8/10 Amenities

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