ibis Saint Genis Pouilly Genève 3 stars

A single towel provided per person, no hand towels. Some “all purpose” gel in the bathroom, nothing else available, not even on request (slippers, cosmetic set, shower cap - nothing). Cleaning lady comes and knocks at the door at 9AM, if the guest is in the room, no other cleaning is made - we tested this for 4 days. The room had only been superficially cleaned before our check in - a lot of hairs around the room, including on the towels and bedding. Overall, I would definitely not recommend for more than one night - not clean/comfortable enough.

The location of this IBIS Hotel is perfect: only a few kilometres from Geneva Airport without going through the city. You will find a huge parking outside, there is no charge! The hotel itself is practical, clean and very welcoming, like all Accor Hotels I go to all around the world. But nothing beats the kindness and helpfulness you find in the team there: nothing is too complicated nor too extravagant for them. They find answers to all your questions, they are helpful with planning your outings, give information with accuracy and help you navigate your way on either side of the border, Swiss or French. The team is multicultural and speaks diverse languages. The restaurant, which belongs to the Chain Courtepaille also has an amazing team: the cooks and the service crew. They smile and seamlessly teamwork with you to give you an amended menu if your culinary or dietary needs command it. Just tell them what your wish is and they find a way to adapt their official menu to it. Enjoy your time at IBIS St-Genis-Pouilly! Thank you Ibis for having me! Mariana A.

was fine

I would like to thank your staff who were so supportive and accomodating when assisting me with my need to move away from two tables where guests were enjoying peanuts. It is important to be mindful that for persons such as myself who have an allergy to peanuts. That it not only eating them that is dangerous, as the smell of peanuts can also inititiate a severe reaction. The action of your staff assured that none of the other guests ar my self were offended or embarrassed when I had to request a move to another table.

The Hotel is a few kilometres only from the Swiss/French border, very close to the airport and has a huge parking. All this counts a lot for me as it solves problems of logistics immediately. The rooms are beautiful, standard good Ibis quality. The restaurant is good to very good and offers a variety of foods and drinks. What stands out in this particular Ibis Hotel is the staff. I come here for about 10 years or more. Some staff have changed, but the quality in professional, efficient and extreme courtesy hasn't! That is a huge Plus. Well done, Ibis, well done team. Nothing is too difficult for them and they wear a smile when they are tired or otherwise stressed by work or guests. A fabulous team. I have no reason to change hotels, my room is always clean, quiet and just the right size. Breakfast has a good variety on its buffet and the staff is gold. Thank you all so much for being kind, fun, courteous and flexible. Mariana A.