HotelF1 Geneve Ferney Airport 1 star

Customer review rating (ALL Rating) 3.0/5 570 reviews

HotelF1 Geneve Ferney Airport - Image 1
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Description

Hotel extras

  • 5 minutes from Geneva Airport

  • Option to rent a parking space

  • 24/7 reception desk

  • Located less than 547 yards (500 metres) from the Swiss border.

Our accommodation(s)

Hotel location

HotelF1 Geneve Ferney Airport

Route de Meyrin
01210 FERNEY VOLTAIRE
France

GPS:46.247879, 6.094301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  570 reviews

TripAdvisor Rating  2.0/5  200 reviews

Good location

Customer review rating 5.0/5

Elsa Families - Confirmed reviews ALL

helpful staff

Terrible experience

Customer review rating 0.5/5

Anna C. Solo - Confirmed reviews ALL

I'll copy and paste from a complaint email I sent during my stay: "I am writing this email rather than complaining at reception, as I am afraid to leave my room. I had low expectations from a hotelF1, but my experience at this branch is much worse. I had expected an extremely simple, but clean hotel with some possible minor issues. My dealbreaker would be any signs of bedbugs and dirty linen. I have just returned from several nights at refuges and campsites so I am not looking for luxury. I arrived to check in before 8pm and was greeted by the smell of the microwave next to the entrance. Once I entered my room I realised I would not be able to step on the floor without my shoes as it had not been cleaned in weeks. Inspecting the bedsheets, I found ants - most likely due to the window being left wide open in summer. There was no soap available and I had not arrived with any, so I walked to the nearby shops. Since these closed at 8:30pm I was not allowed to enter. Back at reception, I saw a hotel store advertising toiletries. Unfortunately, the receptionist let me know that none of these were available, but a guy was able to sell me some of his own soap. I have been struggling to sleep since 11pm with the noise of the reception AED beeping, showers running, and constant pacing in the hall. But any chance of sleep is now cancelled after someone has pushed and shaken my door trying to enter. They did not stop until I shouted at themin French to leave me alone. I am sure that by my 6am departure time I will have much more to add to this complaint. Undoubtedly it will be a sleepless night considering my lack of security." After this point I heard someone turn off the defibrillator, which obviously will never have its issue resolved. Once I calmed down I went back to sleep, but I was woken several times by people loudly pacing in the corridors and shouting. My alarm was set for 6am, but I woke even before that with other guests getting ready loudly. If this is a homeless shelter please just brand it as such?? Best Regards, Anna

Value for Money

Customer review rating 4.5/5

Guest Couples - Confirmed reviews ALL

Clean, the most convenient one in zone; friendly staffs

Dear D S A HASIBUR R., We very much appreciate your comments regarding your stay at the HotelF1 Geneve Aéroport Ferney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

smelly and noisy but cheap

Customer review rating 2.5/5

Rachael P. Solo - Confirmed reviews ALL

walking into the hotel i was ignored, i waited ten minutes to be seen and handed a code for my room. it stank as you walk through the smokers. my room was ground floor on the right so it stank of smoke and cooked food from the microwaves in the entrance. surely there is a space somewhere else for cooking and a place to smoke behind the hotel instead? the doors banged so sleeping through the night was challenging even with headphones. The only upside was the price.

Terrible

Customer review rating 0.5/5

Yoav M. Business - Confirmed reviews ALL

No towels. No wifi. No chair in the room.Breakfast is not eatable.noisy. no place to hang clothes

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 399 reviews 7/10 Location
  • 855 reviews 3.1/10 Room
  • 460 reviews 6.9/10 Service
  • 66 reviews 1.4/10 WiFi
  • 499 reviews 2.5/10 Cleanliness
  • 410 reviews 2.5/10 Comfort
  • 133 reviews 2.2/10 Amenities
  • 123 reviews 3/10 Breakfast

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