Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,972 reviews

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Mercure Melbourne Southbank - Image 1
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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,972 reviews

Customer review rating 4.5/5

Helen W. Couples - Confirmed reviews ALL

We were overall very happy with our stay at The Mercure Hotel. The reception staff were friendly and efficient in their dealings with us. The restaurant provided an excellent menu for breakfast, lunch and dinner. We enjoyed our evening meal and the breakfast buffet. All in all we couldn't fault our one night stay at The Mercure. We look forward to returning in the future.

Dear Helen, Thank you for your lovely review and for your continued loyalty. We’re delighted you enjoyed your recent stay at Mercure Melbourne Southbank and that our central Southbank location suited your visit so well. It’s wonderful to hear that our reception and restaurant teams made such a positive impression. I will be sure to share your kind words with them. We’re also pleased you enjoyed your upgraded room and appreciated the kitchenette facilities, along with both your evening meal and breakfast buffet. Thank you as well for recognising our sustainability efforts — this is an area we remain committed to continually improving. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and seamless stay in the future. Kind regards, The Front Office Team Mercure Melbourne Southbank

Customer review rating 5.0/5

Wayne W. Couples - Confirmed reviews ALL

Food to room the cost is to high for what you get

Dear Wayne, Thank you for your fantastic overall rating and for sharing your feedback following your stay at Mercure Melbourne Southbank. We’re very pleased you enjoyed your room and that our front desk team made a positive impression — I will be sure to pass on your kind comments. I’m sorry, however, that your in-room dining experience did not meet expectations in terms of value. We appreciate your honest feedback and will share it with our Food & Beverage team for review. Your comments regarding WiFi and ease of access have also been noted as we continue to improve the guest experience. Thank you again, Wayne. We hope to welcome you back for an even better stay next time. Kind regards, The Front Office Team Mercure Melbourne Southbank

Customer review rating 3.5/5

Hayden T. Families - Confirmed reviews ALL

Had better service all other times. Went to checkin, Had 2 rooms booked, 1 was ready and the other one wasn't. Waited nearly another hour until they ended up changing our room to another.

Dear Hayden, Thank you for your continued loyalty and for sharing your feedback following your recent family stay at Mercure Melbourne Southbank. I’m sorry that your arrival experience did not meet the standard you’ve received on previous visits. We understand how important it is for both rooms to be ready when travelling with family, and I apologise for the delay and the inconvenience caused while waiting for the second room to become available. I’m pleased to see that once settled, you were happy with your accommodation, the rooms' cleanliness and overall stay. Your feedback has been shared with our team to help ensure a smoother arrival experience moving forward. We truly value your continued support and hope to welcome you back for a seamless stay next time. Kind regards, The Front Office Team Mercure Melbourne Southbank

Customer review rating 5.0/5

Robert L. Business - Confirmed reviews ALL

All fine thanks, friendly staff, very clean and comfortable room with all needed amenities.

Dear Robert, Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Melbourne Southbank. We’re delighted to hear that you found your room clean, comfortable, and well-equipped, and that our staff provided friendly and helpful service. It’s also great to know that our website made booking easy and that you continue to choose us for your visits to Melbourne. We appreciate your comments regarding breakfast and sustainability, and we will keep them in mind as we continue to enhance our guest experience. Thank you again for your kind words and loyalty. We look forward to welcoming you back for many more enjoyable stays. Warm regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 4.0/5

Catherine B. Friends - Confirmed reviews ALL

Air Conditioning was not working well in the room. Otherwise very comfortable beds and clean room.

Dear Catherine, Thank you for taking the time to share your feedback following your recent stay at Mercure Melbourne Southbank. We’re pleased to hear that you found your room clean and the beds comfortable, and that you enjoyed our central location. However, I am sorry that the air conditioning in your room was not functioning properly. Maintaining a comfortable environment is very important to us, and your comments have been shared with our maintenance team to ensure any issues are addressed promptly. We appreciate your honest feedback regarding your stay and the self-check-in experience. Your insights help us improve both our facilities and service for future guests. Thank you again for your review. We hope to have the opportunity to welcome you back to provide an even more comfortable and seamless stay. Kind regards, Front Office Team Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,732 reviews 9.8/10 Location
  • 2,030 reviews 6.1/10 Room
  • 1,549 reviews 6.9/10 Service
  • 27 reviews 7.4/10 WiFi
  • 890 reviews 5.4/10 Cleanliness
  • 475 reviews 6.8/10 Breakfast
  • 18 reviews 0.4/10 Wellness Area
  • 17 reviews 0.3/10 Pool

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