Mercure Melbourne Southbank 4 stars

Name: Mercure Melbourne Southbank - ALL
Address: 9 Riverside Quay, SOUTHBANK, 3006, AU
Telephone: +61370461300
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 2,893 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

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Mercure Melbourne Southbank

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Melbourne Southbank, your base in one of the city's most vibrant areas. Our 4-star hotel near Flinders Street station has speedy check-in and check-out kiosks and kitchenettes in all rooms, while Distrikt café is a place to hang out with fellow guests. With our fresh breakfast buffet and plenty of restaurants along the nearby Yarra River, you're sure to eat well, feel good and discover the epicurean delights of our region. Melbourne Skydeck observation platform is right next door.

A block from our hotel near the Yarra River, you'll find Southbank Promenade, where the water is lined with terrace bars and international restaurants. Our neighbour is the Eureka Tower skyscraper with the Southern Hemisphere's highest observation deck. Many of Melbourne's most famous sights are within walking distance. Visit the Royal Botanic Gardens Victoria to enjoy verdant green space in the city, or see elite sports at AAMI Park or Melbourne Cricket Ground. Melbourne CBD is just across the rive

Our hotel is around five minutes' walk from Flinders Street station, the main hub for the metropolitan rail network. We're just off State Route 20, with parking available at Wilson Parking next to the hotel. Melbourne Airport is under 30 minutes' dri

Melbourne is a wonderful place to live, and we want to help you experience that while you stay with us. Your room with a kitchenette is a home base in the city, and our friendly café has a neighbourhood feel. Join us in vibrant Southbank and explore.

Ross Chapman, Hotel Management

Hotel extras

Rooms with kitchenettes and Chromecast for home comforts
A short walk from Flinders Street station and the CBD
Walking distance from famous sights like Eureka Tower and AAMI Park
Steps from restaurants and bars on the Yarra River promenade
An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Room

Standard Queen Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Standard Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Superior Queen Room

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Superior Twin Room

2 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Deluxe King Room

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Superior Queen River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: River side

See availabilities

Room

Superior Twin River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: River side

See availabilities

Room

Deluxe King River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: River side

See availabilities

Room

Standard Accessible Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Superior Family Room

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Double bed(s)
Views: City View

See availabilities

Room

Standard Accessible Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

+61 3 7046 1300

+61 96901160

Railway station
Bus stop
Airport
Helipad/aerodrome
Tramway

Queens Bridge

Bus stop

Access: 300 m / 0.19 mi 5 min walk / 5 min drive

Flinders Street

Railway station

Access: 400 m / 0.25 mi 6 min walk / 5 min drive

Flinders Street

Tramway

Access: 400 m / 0.25 mi 6 min walk / 5 min drive

MELBOURNE

Airport

Access: 26 km / 16.16 mi 30 min drive

MELBOURNE

Helipad/aerodrome

Access: 26 km / 16.16 mi 30 min drive

MELBOURNE SKYDECK

Other attractions

Access: 100 m / 0.06 mi 1 min walk / 1 min drive

CROWN MELBOURNE

Casino

Access: 600 m / 0.37 mi 8 min walk / 5 min drive

THE NATIONAL GALLERY

Art and Culture

Access: 1 km / 0.62 mi 9 min walk / 6 min drive

SEA LIFE MELBOURNME AQUARIUM

Aquarium

Access: 1 km / 0.62 mi 12 min walk / 10 min drive

HOSIER LANE

Tourist attraction

Access: 1 km / 0.62 mi 12 min walk / 11 min drive

MELBOURNE CRICKET GROUND

Sports centre

Access: 2 km / 1.24 mi 24 min walk / 8 min drive

ROYAL BOTANIC GARDENS

Botanical gardens

Access: 2 km / 1.24 mi 21 min walk / 8 min drive

MELBOURNE MUSEUM

Museums

Access: 3.8 km / 2.36 mi 38 min walk / 13 min drive

MELBOURNE ZOO

Zoo

Access: 4.6 km / 2.86 mi 1 hrs 10 min walk / 27 min drive

LEGOLAND

Other attractions

Access: 17 km / 10.56 mi 24 min drive

YARRA RIVER AND YARRA RIVER PARK

River

Access: 1 km / 0.62 mi 5 min walk / 10 min drive

Royal Botanic Gardens Victoria

Park

Access: 2 km / 1.24 mi 26 min walk / 8 min drive

Albert Park

Park

Access: 3.5 km / 2.17 mi 48 min walk / 12 min drive

Lagoon Pier

Bay

Access: 3.8 km / 2.36 mi 56 min walk / 12 min drive

Sandridge Beach

Beach area

Access: 5.3 km / 3.29 mi 1 hrs 13 min walk / 16 min drive

Californian redwoods

Wood/forest

Access: 206 km / 127.93 mi 3 hrs drive

Twelve Apostles

With sea view

Access: 227 km / 140.97 mi 3 hrs drive

Lake Tyrrell

Lake

Access: 390 km / 242.19 mi 5 hrs drive

EUREKA 89 PREMIUM SKYDECK DINING

Bar

Access: 500 m / 0.31 mi 1 min walk / 3 min drive

GALLERIA MELBOURNE SOUTHBANK

Shopping centre/mall

Access: 2 km / 1.24 mi 12 min walk / 13 min drive

Taxi

9.21 € 15 AUD

QUEEN VICTORIA MARKETS

Shopping district

Access: 3 km / 1.86 mi 28 min walk / 16 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 75 m² / 807 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 60

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 2,893 reviews

Elle G. Couples - 8/14/2026 Confirmed reviews ALL

We stayed at the Mercure in Southbank for three nights. Unfortunately, there was something wrong with the air-conditioning. It was so hot during the night, it was incredibly stuffy and it appeared to be blowing hot air, so we went downstairs and told the manager however we were told that the temperature of the air-conditioning inside the hotel depended on the weather outside. This was a bizarre excuse, however we asked to change rooms. The same thing occurred with the next room so we got a new room again. We stayed at the hotel for three nights and we had three different rooms each night. Finally, on the last night we got a room with decent air-conditioning so that we could sleep. The assistant manager was kind and tried to help us as best he could.

Dear Elle, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our assistant manager’s dedicated efforts to resolve the challenges during your stay. His proactive approach embodies our commitment to responsive service. We sincerely apologize that the climate control inconsistencies and subsequent room changes disrupted your comfort. Our maintenance team has been alerted to conduct thorough inspections of all systems. While our rooms feature individually controlled air-conditioning, we recognize the importance of consistent performance and are addressing this urgently. Your openness to recommending us after improvements is valued. We take pride in our riverside location near Melbourne’s cultural landmarks and strive to match this convenience with flawless hospitality. We look forward to welcoming you back. Best wishes, Tracey, Assistant Manager

Ingrid S. Couples - 8/13/2026 Confirmed reviews ALL

Dear Ingrid, Thank you very much for your feedback. We’re delighted you appreciated the peaceful atmosphere and found our rooms comfortable for your stay. It’s wonderful to know our booking process through the ALL app met your expectations. We regret any inconvenience regarding room facilities and have noted your observation about connectivity. Our team continuously reviews guest feedback to enhance these aspects. Finally, we’re thrilled our central riverside location allowed you to enjoy Melbourne’s charm while staying on the quieter side of Southbank. We hope to see you again in the future. Kind regards, Phyu Maung, Assistant Manager

Matthew R. Families - 8/13/2026 Confirmed reviews ALL

Dear Matthew, Thank you for reviewing your visit to our hotel. We are delighted to hear your overall experience with us was positive and that you value your Gold status within our ALL Accor program. Your strong endorsement of our loyalty program is particularly encouraging. However, we sincerely regret the discomfort caused by your room’s climate control. Each room features individually adjustable air conditioning, and our team remains available around the clock to assist with technical adjustments or provide supplementary cooling equipment like fans. Nonetheless, we trust our prime Southbank location offered convenient access to Melbourne’s cultural landmarks and dining options along the Yarra River during your family stay. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Phyu Maung, Assistant Manager

Donna S. Solo - 8/12/2026 Confirmed reviews ALL

Dear Donna, Many thanks for sharing your review. We’re delighted your stay matched your Melbourne adventure needs. It’s wonderful you found our accommodation ideal for exploring cultural landmarks and retail destinations. Being steps from Flinders Street Station truly helps guests maximise their city experience. While we aim to respect guest preferences, we appreciate your understanding regarding our sustainability-focused linen practices. Towels are typically only replaced when left on the floor to reduce water usage. Nonetheless, we’re thrilled our riverside position let you easily enjoy Southbank’s vibrant dining scene and arts precinct. The walkability to major attractions remains a highlight we love sharing with visitors. We look forward to welcoming you back for another excellent experience with us. Kind regards, Phyu Maung, Assistant Manager

Jonelle Q. Business - 8/12/2026 Confirmed reviews ALL

Dear Jonelle, Many thanks for sharing your review. It’s wonderful to know our central Southbank location provided the convenience you needed for your business trip. Our team takes pride in delivering warm service, and we’re thrilled this contributed to your comfortable stay. We’re equally pleased to hear you value your ALL Accor Classic membership benefits. Your positive rating motivates us to keep enhancing experiences for our loyal guests. It would be our pleasure to have you return on another occasion. Very best wishes, Phyu Maung, Assistant Manager

Web-users rating

Other web-users rate our hotel

1,669 reviews 9.8/10 Location
1,884 reviews 6.2/10 Room
1,441 reviews 7.5/10 Service
23 reviews 7.3/10 WiFi
802 reviews 5.5/10 Cleanliness
470 reviews 7.2/10 Breakfast
18 reviews 0.5/10 Wellness Area

281 reviews 9.9/10 Location
332 reviews 7.1/10 Room
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139 reviews 6.6/10 Cleanliness
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195 reviews 9.9/10 Location
234 reviews 6/10 Room
182 reviews 7.6/10 Service
99 reviews 5.2/10 Cleanliness
53 reviews 7.2/10 Breakfast

131 reviews 9.6/10 Location
248 reviews 5.1/10 Room
197 reviews 6.5/10 Service
8 reviews 6/10 WiFi
113 reviews 4.5/10 Cleanliness
87 reviews 4.6/10 Comfort
52 reviews 6.6/10 Breakfast
35 reviews 6.6/10 Value

86 reviews 9.8/10 Location
114 reviews 7.6/10 Room
108 reviews 8.3/10 Service
50 reviews 6.3/10 Cleanliness
21 reviews 7.5/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Melbourne Southbank, check-in is from 02:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Melbourne Southbank regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.