Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,917 reviews

Best price
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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Enjoy comfort and convenience with two single beds, modern furnishings, kitchenette with microwave, mini-fridge and kettle, free Wi-Fi, Chromecast TV safe and ensuite bathroom. Perfect for friends or colleagues exploring Melbourne and surrounds.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in a stylish space featuring a comfortable queen bed on levels 5-8 of the hotel with great city view, kitchenette, Chromecast TV, complimentary Wi-Fi, and a private bathroom. A perfect space to rest after exploring all Melbourne has to offer.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

This room offers two comfortable single beds on levels 5-8 of the hotel with city views, contemporary décor, kitchenette, free Wi-Fi, a Chromecast TV, and a private bathroom. Ideal for a relaxing stay in Melbourne's vibrant Southbank district.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy upper floors views in this spacious room featuring a plush king bed, modern décor, kitchenette with mini-fridge and microwave, Chromescast TV, free Wi-Fi, and ensuite bathroom with quality toiletries. Perfect springboard to discover Melbourne.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy stunning Yarra River views in our Superior Queen Room, featuring a plush queen bed, kitchenette with mini-fridge and microwave, Chromecast TV, complimentary Wi-Fi and modern en-suite bathroom. Comfort and style in the heart of Melbourne Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Take in scenic Yarra River views from our Superior Twin River View Room, featuring two comfy single beds, kitchenette, Chromecast TV, free Wi-Fi, work desk, and modern ensuite with walk-in shower. Ideal for friends or colleagues exploring Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Relax in our Deluxe King River View Room, set on a high floor with uninterrupted Yarra River views. Enjoy a plush king bed, kitchenette, Chromescast TV, free Wi-Fi, work desk, and ensuite bathroom. Perfect for a stylish Melbourne stay above it all.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Accessible Twin Room with two single beds has easy accessible kitchenette, a smart TV with Chromecast for home comforts. The accessible bathroom features a roll-in shower with grab bars and a fixed fold-down seat, and the door is 32 inches wide.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a memorable family visit to Melbourne with a Superior Family Room as your base. Two double beds sleep up to four guests, with city views, Chromecast TV, kitchenette with microwave, mini-fridge and kettle - for light bites between excursions.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 275 rooms
  • 11 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • 275 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • 850 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 24.62 € 40 AUD Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Southbank, Australia
Telephone +610000000
Menu PDF
Opening hours
Monday
  • -
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Tuesday
  • -
  • -
  • -
Wednesday
  • -
  • -
  • -
Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Get your day started the best way with a buffet breakfast in the Distrikt Press cafe. Enjoy a delicious variety of hot items, including eggs, bacon, mushrooms, plus a spread of continental sections, including bakery, fruits, juices, cereals and yoghurts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,917 reviews

Customer review rating 4.5/5

Genevieve S. Families - Confirmed reviews ALL

Dear Genevieve, It was a pleasure to receive this great review. We are delighted that you found your stay comfortable and our team friendly. It is wonderful to hear that our housekeeping standards and customer service left such a great impression on your family trip. Our Southbank setting truly makes exploring Melbourne easy, and we are glad you appreciated being so close to everything the city has to offer. Knowing you would recommend us means a lot. We hope you will return for a memorable stay. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Kay T. Couples - Confirmed reviews ALL

Dear Kay, Thank you for taking the time to share your thoughts with us. We’re glad you enjoyed our team’s hospitality, the comfy bed, buffet breakfast, and city access. Sorry about the fridge issue—this isn’t the standard we aim for. We appreciate your positive overall feedback and hope to welcome you back soon. Thank you again. We look forward to welcoming you back soon. Kind regards, Ross Chapman, General Manager

Customer review rating 3.0/5

Diane S. Couples - Confirmed reviews ALL

Dear Diane, Thank you for taking the time to review your recent experience. We are delighted that you enjoyed your stay with us. We are sorry for the frustration caused by the television channel availability. We understand that having access to the channels you normally watch is an important part of the in-room experience, and we will review your comments with our team. We have also noted your feedback regarding the minibar and your request for greater attention to bed linen checks. Guest comfort and cleanliness are very important to us, and we will share these comments with our relevant teams for review. Thank you again for your feedback and for choosing to stay with Mercure Melbourne Southbank. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. We hope that we may be able to welcome you back. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.0/5

Kate K. Business - Confirmed reviews ALL

Dear Kate, We are grateful for the time you took to review your recent visit. We are delighted that our location made your work conference at MCEC so convenient. The Southbank Promenade truly puts everything at your doorstep, from riverside dining to quick access across the city. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the bathroom and our housekeeping team is always available to address these rare situations on the spot. Nonetheless, it is wonderful that you found plenty of dining choices nearby. Our neighbourhood is packed with restaurants and bars along the Yarra, perfect for unwinding after a busy day. We look forward to seeing you again in the future. Kindest regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Anne-maree C. Families - Confirmed reviews ALL

Dear C., We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient for exploring everything the city has to offer. We also value your loyalty to the ALL programme, and it is great to know you would recommend both our hotel and the membership to your friends and family. We hope to be able to welcome you again. Best regards, The team of Mercure Melbourne Southbank

Dear Genevieve, It was a pleasure to receive this great review. We are delighted that you found your stay comfortable and our team friendly. It is wonderful to hear that our housekeeping standards and customer service left such a great impression on your family trip. Our Southbank setting truly makes exploring Melbourne easy, and we are glad you appreciated being so close to everything the city has to offer. Knowing you would recommend us means a lot. We hope you will return for a memorable stay. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Kay T. Couples - Confirmed reviews ALL

We enjoyed our stay. The staff were terrific, the bed was comfortable, buffet breakfast delightful and the accessibility to the city is fantastic. The only thing I found a fault with was the room fridge...the freezer was unusable due to being completely covered in ice. A defrost is well overdue.

Dear Kay, Thank you for taking the time to share your thoughts with us. We’re glad you enjoyed our team’s hospitality, the comfy bed, buffet breakfast, and city access. Sorry about the fridge issue—this isn’t the standard we aim for. We appreciate your positive overall feedback and hope to welcome you back soon. Thank you again. We look forward to welcoming you back soon. Kind regards, Ross Chapman, General Manager

Customer review rating 3.0/5

Diane S. Couples - Confirmed reviews ALL

We enjoyed our stay. , but we cannot understand why you blocked 7 mate on the television this is free to Air Should not be blocked not good marketing

Dear Diane, Thank you for taking the time to review your recent experience. We are delighted that you enjoyed your stay with us. We are sorry for the frustration caused by the television channel availability. We understand that having access to the channels you normally watch is an important part of the in-room experience, and we will review your comments with our team. We have also noted your feedback regarding the minibar and your request for greater attention to bed linen checks. Guest comfort and cleanliness are very important to us, and we will share these comments with our relevant teams for review. Thank you again for your feedback and for choosing to stay with Mercure Melbourne Southbank. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. We hope that we may be able to welcome you back. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.0/5

Kate K. Business - Confirmed reviews ALL

Two night stay for a work conference at MCEC. Location was perfect, lots of restaurant options etc. nearby. Bathroom was a bit grubbier than I would have liked but fine.

Dear Kate, We are grateful for the time you took to review your recent visit. We are delighted that our location made your work conference at MCEC so convenient. The Southbank Promenade truly puts everything at your doorstep, from riverside dining to quick access across the city. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the bathroom and our housekeeping team is always available to address these rare situations on the spot. Nonetheless, it is wonderful that you found plenty of dining choices nearby. Our neighbourhood is packed with restaurants and bars along the Yarra, perfect for unwinding after a busy day. We look forward to seeing you again in the future. Kindest regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Anne-maree C. Families - Confirmed reviews ALL

Great location to access anything in the city

Dear C., We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient for exploring everything the city has to offer. We also value your loyalty to the ALL programme, and it is great to know you would recommend both our hotel and the membership to your friends and family. We hope to be able to welcome you again. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

James E. Business - Confirmed reviews ALL

comfortable bed and nice breakfast, wish you had some other facilities like gym or sauna.

Dear James, We appreciate you letting us know about your recent visit. We are delighted that you found your bed comfortable and our breakfast a nice start to your day. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel does not offer a gym or sauna, and we understand this was a letdown. We also regret the marks you noticed on the wall and want to assure you our housekeeping team is always on hand to address these rare oversights. Nonetheless, we are glad our central Southbank location worked well for your business trip and that your overall experience was a positive one. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Gary P. Couples - Confirmed reviews ALL

Comfortable and easy to get around and great parking

Dear Gary, We thank you for taking the time to provide us with your feedback. Our location near the Yarra River and Southbank Promenade makes exploring Melbourne easy. We’re glad the Wilson Eureka Carpark suited your parking needs and that the Accor ALL App made booking simple. Your kind words about our team mean a lot to us. We would love to have you return in the future. Kindest regards, Ross Chapman, General Manager

Customer review rating 3.5/5

Stephen H. Couples - Confirmed reviews ALL

Comfy bed, no coffee machine and fridge froze our drinks.

Dear Stephen, We thank you for taking the time to provide us with your feedback. It is wonderful to know that you found your bed so comfortable and that our location made your couple’s getaway more enjoyable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team would have been happy to assist with the in-room appliance had we known during your visit, and we regret any inconvenience this caused. Nonetheless, we are pleased that your overall experience was a positive one, and we value your loyalty as an ALL Classic member. We hope to have the pleasure of seeing you on a future visit. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Julie H. Couples - Confirmed reviews ALL

Our stay was amazing. Extremely comfortable bed, excellent service and everything you need to make your stay memorable.

Dear Julie, It was a pleasure to receive this great review. We are thrilled that your stay with us was amazing and that you found the bed extremely comfortable. Our team takes real pride in delivering excellent service, so it is wonderful to know you felt well looked after. We are also glad the daily housekeeping surprised you, with fresh towels and a serviced room making your visit even more relaxing. The entire team looks forward to seeing you again in the future. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 3.0/5

Jessica D. Families - Confirmed reviews ALL

Stay was okay but all (staying in three rooms) agreed we would stay again. Rooms were old and tired and some maintenance needed. Very noisy from other rooms and hallway. Staff did not seem happy and some of the restaurant staff could be considered rude. Never been to a hotel when you don't get acknowledged and greeting by staff. Not even a good morning when coming out of the lift in the morning. Foyer was quite dirty although it is acknowledged there was some construction outside which would increase dust, but this means it should be cleaned more often. Food quality was food particularly the breakfast.

Dear Jessica, We really appreciate your feedback. We are delighted that you and your family would choose to stay with us again, and it is wonderful to know you enjoyed the quality of our breakfast offerings. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The upkeep of our accommodation and public areas is something we take seriously, and your remarks about the condition of the rooms and the foyer have been noted. A recent construction project nearby has required extra attention to cleanliness, and we will reinforce this with our housekeeping team. We also regret that our team’s warmth fell short during your visit, as a friendly greeting is the least our guests deserve. Your observations about the restaurant interactions have been shared with the relevant manager for careful consideration. Nonetheless, your willingness to return means a great deal to us, and we are pleased that our central Southbank setting contributed positively to your family trip. We look forward to welcoming you again. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Katie C. Families - Confirmed reviews ALL

Early check in, upgrade to room, great location, friendly staff

Dear Katie, Thank you very much for this kind review. We are thrilled you enjoyed your early check-in and the room upgrade, it is always a pleasure to treat our loyal guests when we can. Our team loves making families feel at home, so knowing you found everyone friendly truly warms our hearts. Even so, we are sorry that your loyalty programme experience fell short of the mark. We value your membership and will share your thoughts with the relevant team. Nonetheless, we are delighted that our location on the Yarra River served you so well during your family trip, with so many of Melbourne’s best sights just a short stroll away. We look forward to the pleasure of welcoming you back. Many thanks again, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Rachel C. Families - Confirmed reviews ALL

But outdated but overall it was good

Dear Rachel, We are thrilled that you found your stay comfortable and that our location worked so well for your family visit. That said, we are sorry that the room’s decor felt a little dated to you. Our rooms feature a modern, contemporary style, and we appreciate you sharing your impression with us. Nonetheless, we are so glad you enjoyed your time with us overall. We love being right on the Yarra River, just steps from the best of Melbourne, and it means a lot that your family had a good stay. It would be a pleasure to welcome you back in the future. Best regards, Brandon, Assistant Manager

Customer review rating 3.5/5

Carol A. Couples - Confirmed reviews ALL

Check in and check out were great, however it was just a few little.things, the noise from people using the elevator could be heard from our rooms and actually woke us up in the morning around 6am, the fridge was iced over and there was a fair bit of water in the base of the fridge, also a slight unpleasant odour in the bathroom

Dear Carol, Thank you for writing a review. We are happy that your check-in, check-out, and booking experience were all positive. However, we are sorry that the restfulness of your stay was impacted and that certain in-room details were not up to standard. Our team is always available to assist with these matters, and we encourage you to let us know so we can respond straight away. Nonetheless, it is pleasing that your overall impression remained a good one. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Brandon, Assistant Manager

Customer review rating 4.0/5

Tracey F. Couples - Confirmed reviews ALL

stayed as we were attending an awards night at the Langham next door. Lovely river view from the room and bed extremely comfy

Dear Tracey, Thank you for your positive feedback. We are delighted that you loved the river view from your room and found the bed so comfortable. Our team takes pride in offering a restful space right on the Yarra, and it is wonderful to know you enjoyed it while attending your awards night next door. We are also glad our Southbank location made your city staycay so convenient. We look forward to welcoming you back. Kind regards, Brandon, Assistant Manager

Customer review rating 4.5/5

David R. Business - Confirmed reviews ALL

Good and Comfortable Stay

Dear David, We really appreciate this positive review of your recent visit. We are delighted that your work trip to Mercure Melbourne Southbank was comfortable and that everything ran smoothly during your stay. It is also great to know you booked through the ALL App and found our reception check-in convenient. We would love to have the chance to welcome you back. Kind regards, Ross Chapman, General Manager

Customer review rating 3.5/5

Deanne F. Friends - Confirmed reviews ALL

Comfortable room although outlook was limited. Prompt in house services, bathroom was a little unclean( hair in shower cubicle) and room needs a fresh coat of paint

Dear Deanne, We are pleased that you found your room comfortable and appreciated the prompt service from our team. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight you noticed upon arrival and the condition of the walls, which falls short of the high standards we aim to deliver. Our housekeeping and maintenance teams have been made aware of your observations so they can address them accordingly. Nonetheless, it is wonderful that our location added convenience to your trip with friends. Being steps from the Yarra River and Flinders Street Station, we are delighted the setting contributed positively to your time in Melbourne. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Brandon, Assistant Manager

Customer review rating 4.0/5

Narice J. Couples - Confirmed reviews ALL

Comfortable room good value just wish you would move on from those plastic recycled cups as they release microplastics with heated beverages- I actually bring my own porcelain cup

Dear Narice, Thank you for taking the time to share your thoughts with us. We’re glad you found your room comfortable and good value. We appreciate your feedback on the cups and will take it into consideration. Your loyalty as a Silver member means a lot to us. We hope to have the opportunity of welcoming you back in the future. Best wishes, Ross Chapman, General Manager

Customer review rating 4.5/5

Noel H. Business - Confirmed reviews ALL

Very pleased with the hotel.

Dear Noel, Thank you for this high rating. We are delighted that you found our location so convenient for exploring the city. Our team is thrilled that your stay met your expectations and that you enjoyed the welcome drink. It is great to know your room upgrade exceeded what you hoped for, and we are pleased the booking process felt straightforward to you. We are also happy that our loyalty programme adds real value to your family getaways, helping you make the most of your points when you travel with loved ones. Very best wishes, Ross Chapman, General Manager

Customer review rating 2.5/5

Steve B. Friends - Confirmed reviews ALL

Comfortable and tidy room. Bathroom very dated - needs upgrading.

Dear Steve, It is disheartening to learn that we fell short of your expectations. We are pleased that your room felt comfortable and tidy, and that it provided a relaxing space for your stay with friends. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team acknowledges your feedback about the bathroom, and we value your comments as we continue to maintain high standards throughout the property. Finally, it is wonderful that you found our hotel well situated for your plans. Being steps from the Yarra River and Southbank Promenade makes exploring Melbourne effortless, whether you are here for a weekend with friends or a longer city escape. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Brandon, Assistant Manager

Customer review rating 5.0/5

Deborah B. Friends - Confirmed reviews ALL

Quick check in and out

Dear Deborah, We appreciate your thoughtful review. We are thrilled that you found our location so convenient for your stay. Our team is also delighted that the check-in and check-out process felt quick and seamless. We know how much a smooth arrival and departure matters, especially when you are travelling with friends. The entire team looks forward to welcoming you back in the future. Best wishes, Brandon, Assistant Manager

Other web-users rate our hotel

  • 1,661 reviews 9.8/10 Location
  • 1,882 reviews 6.1/10 Room
  • 1,418 reviews 7.5/10 Service
  • 23 reviews 7.3/10 WiFi
  • 799 reviews 5.4/10 Cleanliness
  • 469 reviews 7.3/10 Breakfast
  • 19 reviews 1.7/10 Wellness Area

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