Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,947 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,947 reviews

Customer review rating 4.0/5

Natalie M. Families - Confirmed reviews ALL

We stayed in a family room and had a great experience. We checked in late which was very easy, the room was clean and accessible and the beds soft.

Dear Natalie, We appreciate your thoughtful review. We are delighted that our family room provided the comfort and convenience you needed for your stay. It’s wonderful to hear that the self-check-in process made your late arrival smooth and hassle-free. Knowing that the amenities, including the beds, met your needs makes our efforts worthwhile. With our prime location near the Yarra River and Melbourne’s iconic attractions, we hope you also enjoyed exploring the vibrant surroundings. We all look forward to seeing you again in the future. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 3.0/5

Christopher H. Business - Confirmed reviews ALL

Food offering poor. Limited Room service after arriving in evening as half the menu not available only pizza. Buffet breakfast bay Marie trays low on food or empty. Booking was all inclusive but still had to pay for breakfast - over 3 mornings despite telling the Waiter/waitress to check repeatedly.

Dear Christopher, Thank you for sharing your experience with us. We are pleased that you found our location convenient for your business trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the dining services and accommodation arrangements. Our team is always available to address any concerns during your stay, and we take your feedback into consideration as we continue to provide quality service to our guests. Nonetheless, we appreciate that your booking experience went smoothly and that you were able to access our complimentary Wi-Fi throughout the property. We hope to provide you with a more enjoyable stay in the future. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 2.5/5

David Y. Couples - Confirmed reviews ALL

On arrival there was several self check in screens, with not one person on the desk. I found this extremely unwelcoming and lacked complete hospitality. Every time I needed assistance, re car parking and the breakfast vouchers I had to ask the staff working in the cafe. They then had to knock on the office door directly behind the desk, where a “person” would come out to assist. At least McDonald’s have a worker on sight to assist with self service. Other than that the room was lovely, clean and in a great location.

Dear David, Thank you for sharing your experience with us. We are delighted that you found your room lovely and clean during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concerns about the arrival process and appreciate your feedback about the service arrangements. Our team is always available to assist with any needs, including parking and dining inquiries, and we take your comments into consideration for our ongoing service delivery. Nonetheless, we are pleased that you enjoyed our great location in the heart of Southbank. It is gratifying that you found value in our convenient positioning near the Yarra River and Melbourne’s key attractions. We hope to welcome you back in the future. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Mary B. Friends - Confirmed reviews ALL

Always pleasant. Staff are really helpful with any questions. It was the first time I’ve used the electronic check in/check out, which went well and no issues.

Dear Mary, Thank you for your positive feedback. We are delighted to hear that your recent stay with us was enjoyable. It’s wonderful to know our team’s helpfulness made your experience more pleasant. Moreover, we appreciate your mention of the seamless electronic check-in and check-out process. Thank you for also highlighting the ease of booking through the ALL App. Your loyalty as a Classic member means a great deal and we’re thrilled you find our location ideal for accessing Melbourne’s vibrant events and cultural spots. The proximity to the footbridge truly does make exploring effortless. The entire team looks forward to welcoming you back on your next visit. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Vanessa S. Solo - Confirmed reviews ALL

I wasn’t a fan of checking in via a computer but otherwise everything was great.

Dear Vanessa, Thank you for taking the time to share your feedback. We’re delighted that you had a comfortable stay with us. It’s wonderful to know that our clean rooms and serene atmosphere added to your experience. However, we regret if your arrival was not as expected. While our self-check-in kiosks aim to offer convenience, we always have staff available to assist personally if needed. We hope our central spot near the Yarra River made exploring Melbourne even more enjoyable. It would be a pleasure to welcome you again. Best regards, Phyu Maung, Assistant Manager

Other web-users rate our hotel

  • 1,688 reviews 9.8/10 Location
  • 1,965 reviews 6.1/10 Room
  • 1,501 reviews 7.3/10 Service
  • 25 reviews 7.9/10 WiFi
  • 847 reviews 5.3/10 Cleanliness
  • 472 reviews 7/10 Breakfast
  • 18 reviews 0.5/10 Wellness Area

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