The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,272 reviews

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Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Room 1

Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

We have plenty of local partners to visit when you're ready for breakfast. Stroll to Piccolo Me just around the corner for a casual start to the day with a high-quality coffee, or try La Riviera over the road for upscale breakfast in the warm dining room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,272 reviews

Customer review rating 2.0/5

Liam W. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Julie A. H. Business - Confirmed reviews ALL

Dear Julie, Thank you for taking the time to share your feedback. We're sincerely sorry to hear that the cleanliness of your room fell below expectations. The issues you described, including the condition of the bathroom and bed, are certainly not reflective of the standards we strive to maintain. Had these concerns been brought to our attention during your stay, our team would have been more than happy to arrange for the room to be re-cleaned immediately to ensure you were comfortable. Nevertheless, your feedback has been shared with our housekeeping and maintenance teams so they can review the room and reinforce our cleaning and inspection standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Zara Assistant Manager

Customer review rating 5.0/5

Peter H. Business - Confirmed reviews ALL

Dear Peter, Thank you for your kind feedback! We're delighted to hear you enjoyed our friendly team and found the room to be just what you needed for a fresh start each day in the city. We appreciate your suggestion regarding breakfast. We do offer room service, which can be ordered by scanning the QR code located beside the bed. If this wasn't clear during your stay, we sincerely apologise. Had you reached out to our reception team, we would have been more than happy to assist you with ordering room service and ensuring you had breakfast delivered to your room. We hope to welcome you back again soon! Kind regards, Zara Assistant Manager

Customer review rating 5.0/5

Caroline G. W. Business - Confirmed reviews ALL

Dear Caroline, Thank you for your fantastic review! We're excited to hear you found our staff helpful and friendly and enjoyed our convenient location. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Julia The Sebel Sydney Martin Place

Customer review rating 2.5/5

Mitchell K. Business - Confirmed reviews ALL

Hi Mitchell Thanks for taking the time to leave us a review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm happy I could give you that early check in and have a bit of a chat but I'm disappointed to hear you're stay was found lacking from that point on. I'm sorry to hear about the bathroom were below the level you'd expect from us. I have passed all your feedback about the room to our housekeeping & maintenance team so they can rectify any issues immediately. Had you made us aware we could have got those things looked into straight away and offered you a room move. Regardless, there is no excuse for lack of cleanliness. I'm also sorry to hear the TV has faded in that room. I can imagine that added frustration to a very frustrating final! We are in the process of replacing all our in room TVs and have a batch of new TVs arriving tomorrow, so we will start with that room, thanks to your feedback. I'm glad you enjoyed having access to Anytime Fitness in the building, but I'm sorry our breakfast partnership was found wanting. There is another option for breakfast that we are able to offer at Piccolo Me, which do have a larger menu, which I would recommend for your next stay. It was a pleasure to have had you hear Mitchell and should you give us a chance to earn back your trust, I can personally assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Conor Senior Assistant Manager The Sebel Martin Place

Other web-users rate our hotel

  • 696 reviews 9.4/10 Location
  • 917 reviews 7.1/10 Room
  • 651 reviews 7.8/10 Service
  • 20 reviews 6.2/10 WiFi
  • 349 reviews 5.3/10 Cleanliness
  • 203 reviews 4.6/10 Amenities
  • 152 reviews 4.1/10 Food
  • 134 reviews 4.9/10 Breakfast

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