Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and find the hotel to be comfortable and convenient. We hope to see you again very soon. Sincerely, Kimberly Night Assistant Manager The Sebel Sydney Martin Place

Dear Julianna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and find our dear staff friendly and approachable. We hope to see you again very soon. Sincerely, Kim Assistant Night Manager The Sebel Sydney Martin Place

Dear Margaret, Thank you for your lovely review! We’re delighted to hear that you had a very enjoyable and comfortable stay and appreciated our convenient location and quiet atmosphere. We truly appreciate your feedback and look forward to welcoming you back to The Sebel Sydney Martin Place again soon. Warm regards, Zara Assistant Manager

Dear Sarah, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed your stay overall, particularly our location, and that you found our Reception team helpful and responsive. We sincerely apologise that the cleanliness and presentation of your room did not meet expectations. We appreciate you bringing this to our attention during your stay, which allowed our team to attend to your concerns and arrange for a more thorough inspection of the room. Your comments regarding the housekeeping details have been shared with our Housekeeping team for further review, as we certainly want every room to be presented to a consistently high standard. Thank you again for your understanding and valuable feedback. We hope to welcome you back and provide you with a more seamless experience on your next stay. Warm regards, Zara Assistant Manager

Dear John, Thank you for your kind review of the hotel and our team. We’re pleased to hear that you had a positive experience overall. We’re sorry to hear that you found the air conditioning in your room to be too warm. Had we been made aware during your stay, our team would have been more than happy to assist and make your room more comfortable. Regarding the personal disposable amenities, as part of our commitment to more sustainable practices, we have reduced the use of single-use plastic items throughout the hotel. Instead, essential bathroom amenities are provided in refillable dispensers in the shower, helping us minimise unnecessary plastic waste. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Zara Assistant Manager

Dear Julie, Thank you for choosing to stay with our hotel, it was a pleasure having you here with us. We appreciate the kind words about our hotel, staff and location, we really do appreciate it. We hope you enjoyed your time here with us and look forward to welcoming you back into our hotel on your next visit. Kind Regards Matthew The Sebel Sydney Martin Place

Hello Peaches, We are thrilled to hear that you had a wonderful stay and great experience! We apologise about T. noise from T. next room, staff are at reception 24 hours if at any time you need assistance or staff to speak to guests about noise levels. We look forward to welcoming you back for your next stay! Kind Regards, Jolan T. Sebel Sydney, Martin Place

Dear Marilyn, Thank you so much for your review and choosing to stay with our hotel, it was a pleasure having you here. We are pleased to hear that you enjoyed your stay here, in particular our location and amenities. I know our staff will be pleased reading your review. Warm Regards Matthew The Sebel Sydney Martin Place

Dear Adelle Thank you for taking the time to let us know how much you enjoyed your recent stay with us. We are very pleased to hear the room and bathroom suited you so perfectly. We look forward to seeing you again soon. Kind Regards Conor Assistant Manager The Sebel Martin Place

Dear Ferry Thank you so much for taking the time to leave us such a brilliant review. We are thoroughly pleased to see how much you enjoyed your stay with us and, most importantly, that you had a very comfortable sleep! We hope to see you again soon! Kind Regards Conor Assistant Manger The Sebel Martin Place

Dear Mr. Stuart, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found the hotel to be convenient for you. We hope to see you again very soon. Sincerely, Kimberly Night Assistant Manager The Sebel Sydney Martin Place

Dear Margot, Thank you for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay at The Sebel Sydney Martin Place and found our central location convenient for exploring Sydney. It is wonderful to know that our proximity to the CBD, public transport, Opera House, and Circular Quay, along with the many nearby cafes and restaurants, added to your experience. Thank you again for choosing to stay with us, and we hope to welcome you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Hello Joanne, Thank you for the lovely review, we are thrilled that you had such an enjoyable stay! We are very pleased that the accommodation standards were satisfactory and the location was convenient for your plans in the Sydney CBD. We will be passing on your lovely feedback to our Front Office Team. We look forward to welcoming you back for your next stay. Kind Regards. Jolan The Sebel Sydney, Martin Place

Dear Alasdair, Thank you for taking the time to share such wonderful feedback following another stay with us. We are delighted to hear that you once again enjoyed your time at The Sebel Sydney Martin Place, and that you found the rooms comfortable, our location excellent, and our team friendly and efficient. It is especially wonderful to hear about your experience with Shannon, our Head of Maintenance. We are pleased that she was friendly, welcoming, and able to assist you so efficiently with the issue you encountered. Your kind words and thanks will certainly be passed on to Shannon, and we know she will greatly appreciate the recognition. Thank you again for your continued support, and we look forward to welcoming you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Sharon, Thank you for your feedback and choosing to stay with our hotel, it was a pleasure having you here with us. I sincerely apologise for the condition of the bathroom, as this is certainly not the standard we strive to maintain at our hotel. Thank you for bringing these issues to our attention, as we will ensure they are addressed with our Maintenance team so that the necessary repairs can be completed. We truly appreciate your feedback and hope to provide you with a much-improved experience on your next stay. Kind Regards Matthew The Sebel Sydney Martin Place

Dear Chris, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologise for the inconvenience and frustration you experienced when your key card stopped working late in the evening and you were unable to access your room. We understand how concerning this must have been, particularly while waiting for assistance. Our reception team may occasionally need to step away from the desk while attending to other guest or hotel requirements, which is why we have a sign at reception displaying a contact number for assistance. We are sorry that, despite your repeated attempts to reach the team using this number, you were unable to receive assistance sooner. We are also sorry to hear about the minibar charge for an item you did not consume. We understand your frustration regarding this and your feedback has been noted for review. We regret that these experiences affected what should have been a comfortable and convenient stay. Thank you for bringing these matters to our attention, as your feedback allows us to review the experience provided to our guests. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Owen, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that we provided the comfortable, clean, and well-presented accommodation you were looking for, and that our location was convenient for your needs. It is wonderful to hear that David made such an outstanding impression during your stay. We will certainly share your kind recognition with him and the team. Thank you again for choosing The Sebel Sydney Martin Place, and we hope to welcome you back again in the future for whatever you may need, business or leisure. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Geoff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you find the hotel staff very helpful. We hope to see you again very soon. Sincerely, Kim Night manager The Sebel Martin Place

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed your room and found the bed comfortable. We are sorry, however, to hear that the air conditioning did not cool the room to your satisfaction and it had put a damper on your experience. We also understand your disappointment regarding breakfast. While we do not have an on-site restaurant, breakfast is available through our partners, Piccolo Me and La Riviera, with vouchers available for guests. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place