Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay at Delano Dubai. We are delighted to learn that you had a very exciting experience with us and that you highly appreciated your arrival experience, accommodation, cleanliness, and departure process. Your kind words about our team and facilities truly mean a lot to us. We also appreciate your feedback regarding the breakfast selection and sustainability efforts, as it helps us continue improving the overall guest experience. It was a pleasure having you and your family stay with us, and we sincerely hope to welcome you back again for another memorable visit very soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Delano Dubai. We are truly delighted to know that your one-night escape was such a memorable experience and that you appreciated the seamless arrival experience, the elegant ambience of the hotel, and the refined comfort of your room. We are also pleased that you enjoyed your lunch at Tutto Passa and that our team was able to accommodate your rescheduled booking smoothly during a difficult time for your family. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. Please rest assured that your comments have been noted and shared with the relevant team as we continuously strive to enhance every aspect of our guest experience. Thank you once again for your valued support and loyalty as an ALL Silver member. We look forward to welcoming you back to Delano Dubai for another exceptional stay in the near future. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. V., Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you had such an amazing stay at Delano Dubai and that our team, service, and facilities exceeded your expectations. Your kind words and positive feedback truly mean a lot to us. It was a pleasure having you with us, and we sincerely appreciate your recommendation and high ratings across all aspects of your stay. We look forward to welcoming you back again soon for another memorable experience. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay at Delano Dubai. We are truly sorry to learn about the many service shortcomings you experienced throughout your visit. The delays with valet assistance, luggage handling, check-in, in-room dining, breakfast service, and your departure experience are far from the level of hospitality we aim to provide. Most importantly, we sincerely apologize for the serious oversight regarding your nut allergy request. We understand how concerning and unacceptable this must have been. Your comments have been shared with the relevant department heads for immediate review and corrective action. We are currently addressing the operational delays and service coordination issues you highlighted to ensure this does not happen again. We deeply regret that your stay left such a negative impression and that we failed to provide the seamless and attentive experience you expected. Please accept our sincere apologies for the frustration and inconvenience caused to you and your family. We appreciate your honest feedback, as it helps us identify areas requiring urgent improvement. Should you be open to discussing your experience further, we would welcome the opportunity to speak with you directly and work toward restoring your confidence in our hotel. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. Sara, Thank you so much for taking the time to share such an incredible review of your stay with us. Reading that Delano Dubai was the best hotel experience you have ever had — especially after traveling to more than 45 countries and experiencing many luxury hotels — truly means the world to us. We are delighted that you and your family enjoyed every aspect of your stay, from the half-board dining experience and breakfast selection to the beach, pool, kids club, gym, and overall atmosphere of the hotel. Your kind words about our team’s professionalism, warmth, and attention to detail are deeply appreciated. It is wonderful to hear that your booking experience, arrival, dining experiences, cleanliness, and overall stay exceeded your expectations. Creating seamless and unforgettable stays for our guests is exactly what we strive for every day. We also sincerely appreciate your recognition of our sustainability initiatives and your recommendation to family and friends. Your feedback is incredibly valuable and motivating for the entire team. We truly look forward to welcoming you and your family back again soon for another memorable stay at Delano Dubai. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. E., Thank you very much for taking the time to share such a wonderful review following your stay at Delano Dubai. We are truly delighted to know that your experience was nothing less than exceptional and that you enjoyed every aspect of your stay, from the location and rooms to the food and service provided throughout your visit. Your kind words mean a great deal to all of us. It is especially rewarding to hear that our hospitality made you and your family feel at home. Thank you as well for your loyalty as an ALL Accor member and for recommending our hotel to your family and friends. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know you enjoyed the warm welcome, service, and your villa experience overall. At the same time, we sincerely apologize for the shortcomings you encountered regarding the pool cleanliness and breakfast experience. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. A., Thank you for choosing to stay with us again and for sharing your valuable feedback. We are delighted to know that you had another relaxing and enjoyable stay overall. At the same time, we sincerely apologize for the delay in beach service during the busy weekend period and appreciate your understanding regarding the situation. We also value your comments regarding the food selection across our dining venues, and your feedback has been shared internally for review and improvement. It is wonderful to know that you would return again, and we look forward to welcoming you back soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. A., Thank you for your wonderful feedback and perfect rating. We are truly delighted to know that you enjoyed every aspect of your stay, especially the service, location, and warm hospitality from our team. Your kind words mean a great deal to us. We look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. R., Thank you for your wonderful feedback and perfect rating. We are delighted to know that you enjoyed your stay, especially the friendly service, your room, and our location. Your kind words truly mean a lot to us. We look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. A., Thank you for your wonderful feedback and perfect rating. We are truly delighted to know that everything about your stay was perfect and that you enjoyed the service and kindness from our team. Your kind words mean a great deal to us. We look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. M., Thank you for your wonderful feedback and kind words. We are delighted to know that you enjoyed the beautiful surroundings, excellent service, and delicious food during your stay with us. Your support truly means a lot to our team. We look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. P., Thank you for sharing your detailed feedback. We sincerely apologize for the shortcomings you experienced, particularly regarding the package inclusions, upgrade, late check-out communication, and the disturbance from noise. We also regret the delay in response and that a room change was not offered at the time. Your comments have been noted and shared internally to improve both communication and service delivery. We are pleased to know you enjoyed the cleanliness, breakfast, and your dining experience at the Italian restaurant. We hope to have the opportunity to welcome you back for a much-improved stay. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you for your wonderful feedback. I am delighted to know that you had such a comfortable stay and enjoyed the food and overall guest experience. Your kind words truly mean a lot to us. We look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. M., Thank you for your wonderful feedback and for recommending us so highly. We are delighted to know that you enjoyed your comfortable room, the peaceful atmosphere, and the attentive service throughout your stay. It is also a pleasure to read that you appreciated the pool, beach access, and your dining experience. Your kind words mean a great deal to us, and we truly appreciate your recognition of our sustainability efforts. We look forward to welcoming you back again soon for another relaxing stay. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. S., Thank you for your wonderful feedback and for choosing Delano Dubai for your first experience with the brand. I am truly delighted to know that your stay was perfect from start to finish and that our team made such a positive and lasting impression. It is especially rewarding to hear that your journey—from booking to check-out—was seamless and memorable. I also appreciate your constructive feedback regarding the half-board offering. Your suggestion is valuable and will be carefully reviewed as we continuously look to enhance our guest experience. We are grateful for your recommendation and look forward to welcoming you back again soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the room allocation and overall service. Please accept my sincere apologies for the shortcomings you encountered across multiple aspects of your stay. This is certainly not the level of experience we aim to deliver. Your feedback has been taken very seriously and will be addressed with the relevant teams to ensure immediate improvements. We genuinely value your comments and hope to have the opportunity to restore your confidence in us in the future. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you for your truly heartwarming feedback and for choosing to stay with us again. I am delighted to know that each visit feels like coming home and that our team continues to make your experience so personal and memorable. Your kind words about the warm welcome, attentive breakfast experience, and thoughtful service by the beach are deeply appreciated, and I will ensure your recognition is shared. It is incredibly rewarding to know that the consistency, comfort, and care you experienced keep bringing you back. This is exactly the feeling we strive to create for every guest. We look forward to welcoming you back for many more memorable stays. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. M., Thank you for sharing your feedback and for your loyalty as an ALL Platinum member. I am pleased you enjoyed your room, cleanliness, and the care from our team, and that your arrival and departure were seamless. Your kind note regarding the assistance with your belongings is truly appreciated. At the same time, I sincerely apologize for the delays in service, as well as your experience with breakfast selection and WiFi. Your comments are taken seriously, and we are actively working on these areas to improve. We appreciate your feedback and hope to welcome you back for a more seamless experience. Best regards, Marloes Ophof and Delano Dubai Team