Delano Dubai 5 stars

Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay at Delano Dubai. We are delighted to learn that you had a very exciting experience with us and that you highly appreciated your arrival experience, accommodation, cleanliness, and departure process. Your kind words about our team and facilities truly mean a lot to us. We also appreciate your feedback regarding the breakfast selection and sustainability efforts, as it helps us continue improving the overall guest experience. It was a pleasure having you and your family stay with us, and we sincerely hope to welcome you back again for another memorable visit very soon. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Delano Dubai. We are truly delighted to know that your one-night escape was such a memorable experience and that you appreciated the seamless arrival experience, the elegant ambience of the hotel, and the refined comfort of your room. We are also pleased that you enjoyed your lunch at Tutto Passa and that our team was able to accommodate your rescheduled booking smoothly during a difficult time for your family. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. Please rest assured that your comments have been noted and shared with the relevant team as we continuously strive to enhance every aspect of our guest experience. Thank you once again for your valued support and loyalty as an ALL Silver member. We look forward to welcoming you back to Delano Dubai for another exceptional stay in the near future. Best regards, Marloes Ophof and Delano Dubai Team

Dear Mr. V., Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you had such an amazing stay at Delano Dubai and that our team, service, and facilities exceeded your expectations. Your kind words and positive feedback truly mean a lot to us. It was a pleasure having you with us, and we sincerely appreciate your recommendation and high ratings across all aspects of your stay. We look forward to welcoming you back again soon for another memorable experience. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay at Delano Dubai. We are truly sorry to learn about the many service shortcomings you experienced throughout your visit. The delays with valet assistance, luggage handling, check-in, in-room dining, breakfast service, and your departure experience are far from the level of hospitality we aim to provide. Most importantly, we sincerely apologize for the serious oversight regarding your nut allergy request. We understand how concerning and unacceptable this must have been. Your comments have been shared with the relevant department heads for immediate review and corrective action. We are currently addressing the operational delays and service coordination issues you highlighted to ensure this does not happen again. We deeply regret that your stay left such a negative impression and that we failed to provide the seamless and attentive experience you expected. Please accept our sincere apologies for the frustration and inconvenience caused to you and your family. We appreciate your honest feedback, as it helps us identify areas requiring urgent improvement. Should you be open to discussing your experience further, we would welcome the opportunity to speak with you directly and work toward restoring your confidence in our hotel. Best regards, Marloes Ophof and Delano Dubai Team

Dear Ms. Sara, Thank you so much for taking the time to share such an incredible review of your stay with us. Reading that Delano Dubai was the best hotel experience you have ever had — especially after traveling to more than 45 countries and experiencing many luxury hotels — truly means the world to us. We are delighted that you and your family enjoyed every aspect of your stay, from the half-board dining experience and breakfast selection to the beach, pool, kids club, gym, and overall atmosphere of the hotel. Your kind words about our team’s professionalism, warmth, and attention to detail are deeply appreciated. It is wonderful to hear that your booking experience, arrival, dining experiences, cleanliness, and overall stay exceeded your expectations. Creating seamless and unforgettable stays for our guests is exactly what we strive for every day. We also sincerely appreciate your recognition of our sustainability initiatives and your recommendation to family and friends. Your feedback is incredibly valuable and motivating for the entire team. We truly look forward to welcoming you and your family back again soon for another memorable stay at Delano Dubai. Best regards, Marloes Ophof and Delano Dubai Team