Delano Dubai 5 stars

Customer review rating (ALL Rating) 4.6/5 1,335 reviews

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Bluewaters Dubai, 120253 DUBAI, United Arab Emirates

Description

Hotel extras

  • Fronted by pristine shoreline and breathtaking views of the Arabian Gulf

  • 251 rooms and suites with iconic views of the Arabian Gulf and close to Jumeriah Beach

  • Located close to Jumeriah Beach Residences and Dubai Marina

  • Located at Bluewaters Dubai

  • Delano pool delivers Dubai’s most enticing days.

Our accommodation(s)

Hotel location

Delano Dubai

Bluewaters Dubai
120253 DUBAI
United Arab Emirates

GPS:25.08195, 55.12149

Telephone
Fax +971 4 556 6677

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,335 reviews

Customer review rating 2.5/5

Mark W. Couples - Confirmed reviews ALL

I think it’s important that I give you 100% genuine feedback and I’m certainly one that doesn’t not complain but I was left with a bitter taste to be honest. Arrived at the hotel, Bags taken and off to check in, Sadly this was the first very frustrating part, We are residents of the UAE, Upon checking in I was asked for my EID, My wife had hers which we passed on, I had left mine at home in my wallet but NO we could not check in without. I had my digital copy on my phone in my apple wallet, My copy in my UAE Pass, Photos of the complete valid EID but none of these could be accepted. This process at 10pm at night took 30 minutes and in the end I was asked to email them my copy, I used a screen shot from the UAE passport and emailed, But this was not good enough as it wasn’t a clear copy!!!! I could not change this it’s on the UAE pass and accepted in there so I suggest looking at a smoother process as this was not fun. We headed off to our room with your colleague with our bags, Very friendly asked us lots of questions but then I believe 6 times told us that on the birth of his nephews his sister had passed, If this is true is awfully sad but I get the impression that this was more about extracting money out of us and a story shared on a daily basis. We ordered room service that night, Food promptly arrived, quite a large bill and I added 15% Tip which I thought was enough on the bill that I signed to book to the room, Only to be questioned!!!!!!! Only this small amount of tip? Do you have cash, I said unfortunately no which was 100% True I had nothing with me. Do you have any English pounds I take that too. Lovely hotel, Great location, Lovely food, Was it a great experience absolutely not. I wanted us to love this place, The company I worked for had the December celebrations here and I was so impressed I wanted to bring my wife back.

Dear Mark W., Thank you very much for taking the time to share your detailed and honest feedback with us. Please accept our sincere and heartfelt apologies that your stay did not meet your expectations. We are truly sorry for the frustration and disappointment you experienced, particularly upon arrival and during other moments of your visit. This is certainly not the experience we strive to provide, and we deeply regret the inconvenience caused. Your feedback regarding the check-in process, interactions with our team members, and the room service experience has been taken very seriously and has been shared with our senior management team. We fully understand how upsetting this must have been, especially after a late arrival, and we sincerely apologise that these situations negatively impacted your stay. Please be assured that a member of our management team will be in touch with you directly to further discuss your feedback and address your concerns personally. We truly value your comments, as they allow us to review our procedures and service standards to ensure meaningful improvements are made. Should you be open to it, we would be delighted to welcome you back to Delano Dubai and invite you to enjoy a relaxing day by our pool and beach, allowing us the opportunity to provide you with the elevated experience we are known for. We would also love for you to join us for our Amalfi Brunch, where you can experience the vibrant atmosphere and culinary offering that many of our guests hold dear. Once again, we are very sorry that your experience fell short and left you with a negative impression. Thank you for bringing this to our attention, and we sincerely hope we may have the opportunity to restore your confidence in us in the future. Warm regards, Marloes Ophof and the Delano Dubai Team

Customer review rating 2.5/5

Lungu O. Couples - Confirmed reviews ALL

The hotel is absolutely beautiful, with excellent facilities and outstanding hospitality. The staff and overall service were truly great, and we enjoyed our stay in general. However, there were a few disappointments. I chose this hotel to celebrate my birthday, and while I appreciated the kind gesture of a note and a cake, it was delivered the day after my birthday, which slightly took away from the moment. The main issue was related to the facilities. During our four-night stay, we were informed only the evening before that the pool and private beach would be partially closed the next day due to events. Since these amenities are a key part of the experience, this information should have been communicated in advance, ideally before booking. On our check-out day, late check-out was not available due to a private event that booked the entire hotel. Although luggage storage was offered, we were again unable to enjoy the pool or beach before our evening flight. We were redirected to a nearby beach upon request, which was appreciated, but it would have been thoughtful if this had been proactively suggested. Overall, the hotel is lovely, but clearer communication and better planning around private events would significantly improve the guest experience.

Dear Lungu O., Thank you very much for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointments you experienced during your stay, particularly as your visit was meant to celebrate such a special occasion as your birthday. We regret that the birthday amenity was delivered after the day itself and understand how this affected the moment. We also sincerely apologize for the inconvenience caused by the partial closure of the pool and private beach due to private events, as well as the limited availability of late check out on your departure day. Your comments regarding the timing and clarity of communication are fully understood and have been noted, as advance information is essential for our guests to plan their stay accordingly. Please be assured that your feedback has been shared with our management team, who will be in touch with you directly to follow up. We truly appreciate you bringing these matters to our attention, as they are invaluable in helping us improve the overall guest experience. Best regards, Marloes Ophof and the Delano Dubai Team

Customer review rating 3.5/5

Saqer A. A. Couples - Confirmed reviews ALL

I would like to share my feedback regarding my recent stay, with the intention of supporting continuous service improvement. I was aware that the official check-in time is 3:00 PM; however, I had contacted the reservations team in advance to inform them that I would be arriving earlier due to an important personal occasion, my wedding anniversary. We agreed that the check-in would be arranged between 12:00 PM and 2:00 PM. Unfortunately, this arrangement was not handled with the expected level of seriousness. I ended up waiting for approximately one hour without any progress, which eventually forced me to leave the hotel for lunch and return later. This caused unnecessary inconvenience and negatively affected the atmosphere of what was meant to be a special occasion. Additionally, I noticed a slight weakness in the cooling performance of the air-conditioning system in the room. On a positive note, the breakfast was excellent overall. However, I kindly suggest focusing on further training for staff regarding proper egg preparation, as well as reviewing the type of eggs used, which felt somewhat unusual. Thank you for your time and attention. I hope this feedback will be taken into consideration to enhance the guest experience going forward.

Dear Saqer A. A., Thank you very much for taking the time to share your feedback with us. We truly appreciate you bringing these matters to our attention. Please accept our sincere apologies for the inconvenience you experienced upon arrival, particularly given the importance of your wedding anniversary. We regret that the agreed early check in arrangement was not handled as expected and understand how this affected what should have been a special occasion. We also apologize for the discomfort caused by the air conditioning in your room. Your comments regarding breakfast and staff training have been carefully noted and will be reviewed with the relevant teams as part of our ongoing efforts to improve our service standards. Please be assured that our management team will be in touch with you directly to follow up on your feedback. Thank you once again for sharing your experience, as it helps us continue to enhance the guest journey. Best regards, Marloes Ophof and the Delano Dubai Team

Customer review rating 5.0/5

Christopher C. Business - Confirmed reviews ALL

Keisha, Lea and CK were outstanding. The customer service could not have been better.

Dear Christopher C., Thank you for taking the time to share your experience with us! We are delighted to hear that you had such a wonderful stay and that all aspects of your visit came together to create a truly memorable experience. We are especially happy that our dedicated team managed to leave a lasting impression with their attentive service and care. Once again, we thank you for sharing your feedback with us and we look forward to welcoming you back for another seamless and memorable stay soon. Best regards, Marloes Ophof and the Delano Dubai Team

Customer review rating 5.0/5

Glenn R. Couples - Confirmed reviews ALL

Upon arrival we were greeted by staff that were focused on our needs, we were checked in in no time and away to our room which was very comfortable

Dear Glenn R., Thank you for taking the time to share your experience with us! We are delighted to hear that you had such a wonderful stay and that many aspects of your visit came together to create a truly memorable experience. Thank you also for sharing your feedback on areas we can improve; your observations are highly valued as we continue working on enhancing our guest experience. Once again, we thank you for sharing your feedback with us and we look forward to welcoming you back for a more seamless and memorable stay soon. Best regards, Marloes Ophof and the Delano Dubai Team

Other web-users rate our hotel

  • 386 reviews 9.4/10 Location
  • 588 reviews 8.5/10 Room
  • 1,064 reviews 8.5/10 Service
  • 400 reviews 9.5/10 Vibe
  • 381 reviews 8.4/10 Food
  • 298 reviews 9.1/10 Amenities
  • 263 reviews 8.9/10 Beach
  • 216 reviews 7.4/10 Breakfast

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