Dear Ms. Jackie, Thank you for your lovely review! We’re so happy to hear that you enjoyed your stay at Delano Dubai. It’s great to know you appreciated the peaceful surroundings, the spacious and comfortable room, and our modern design. Having a quiet place to unwind while still being able to get around Dubai easily is exactly what makes a stay here special. We’re also glad our team helped make you feel welcome and well looked after. It’s lovely to know you’re already looking forward to coming back. We’ll be delighted to welcome you again and hope to make your next stay just as enjoyable! Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Robert, What a lovely review to read! Thank you for taking the time to share your experience with us. We’re especially happy that our team stood out to you. The little things, like noticing what a guest might need before they even ask, can make all the difference, and it’s wonderful to know you experienced that during your stay. We’re glad you enjoyed the room, the facilities, and your time at Tutto Passa and our bars. Your kind words mean a great deal to the team, and we’ll be delighted to share them. Thank you again for choosing Delano Dubai, Robert. We hope to see you again soon and make your next visit just as enjoyable! Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Ekaterine, Thank you for such a lovely review! It’s wonderful to know that you had such a great time at Delano Dubai and that you felt so welcomed by our team. Creating a place where our guests can relax, enjoy the atmosphere, and simply have a good time is what we love doing, so your words are truly appreciated. I’m especially happy to hear that you enjoyed your experience from beginning to end. I’ll be sharing your kind feedback with our team, as I know it will bring a smile to their faces. We hope you and your partner take home some lovely memories from your stay, and we’d love to welcome you both back to Delano Dubai soon! Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mohamed, Thank you for giving us another chance to welcome you back to Delano Dubai. I’m genuinely sorry that this visit left you feeling disappointed, especially knowing how much you enjoyed your first stay with us. What concerns me most is that you came back expecting the same warmth and welcoming atmosphere you experienced before, but this time you felt less included. Every guest should feel that they belong here, and I’m sorry we made you feel otherwise. You should never have to feel that the level of welcome you receive depends on where you come from. I’m also very sorry that you couldn’t get a proper night’s rest. Being kept awake by noise from the birthday celebration at Blue Door and the music until after 3:00 AM is simply not what you should have experienced during your stay. I can understand how exhausting and frustrating that must have been. I know an apology cannot give you back the comfort and rest you missed, but I do want you to know that your feedback matters to us. I’ll personally ensure that your concerns are shared with the relevant teams and given the attention they deserve. You chose to return to us because of the experience you had the first time, and I’m truly sorry we didn’t give you the same reason to feel good about that decision. I sincerely hope we’ll have the opportunity to welcome you again and rebuild the trust we fell short of this time. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. A., Thank you for sharing your feedback following your recent stay at Delano Dubai. We are delighted to know that you enjoyed our location, the cleanliness of the sea, the relaxing atmosphere, and the excellent service provided by our team. It is especially rewarding to hear that your overall experience was so positive. At the same time, we sincerely appreciate you bringing the quality of our paper towels and toilet paper to our attention. We regret that these amenities did not meet your expectations, and we will share your comments with the relevant team for review and improvement. We are also pleased to know that the service at Tutto Passa contributed to your satisfaction. Your kind recognition will be shared with the team and the restaurant management. Thank you once again for your valuable feedback and for recommending Delano Dubai. We look forward to welcoming you back for another exceptional stay. Best regards, Gonzalo Rodriguez and Delano Dubai Team

Dear Ms. H., Thank you for taking the time to share your detailed feedback following your recent stay at Delano Dubai. We are delighted to learn that you enjoyed our stylish accommodation, thoughtful amenities, and attentive service. It is particularly rewarding to know that our breakfast and entrance teams contributed positively to your experience. Your kind compliments will certainly be shared with them. At the same time, we sincerely appreciate your constructive comments regarding our sustainability practices, ALL membership recognition, and the music volume at Rose Bar. Please accept our apologies for these shortcomings. Your observations have been shared with the relevant departments for further review, as we continuously strive to enhance our guest experience. Thank you once again for your recommendation and for choosing Delano Dubai. We truly look forward to welcoming you back for another memorable stay. Best regards, Gonzalo Rodriguez and Delano Dubai Team

Dear Ms. M., Thank you for taking the time to share your wonderful feedback and for choosing Delano Dubai once again. We are truly delighted to know that you enjoyed another lovely stay with us and that our accommodation, facilities, and attentive service continued to meet your expectations. It is especially rewarding to receive such positive feedback from our returning guests, and your kind appreciation means a great deal to our entire team. Thank you once again for your continued trust and recommendation. We look forward to welcoming you back for many more memorable stays in the future. Best regards, Gonzalo Rodriguez and Delano Dubai Team

Dear Sonia, Thank you so much for your lovely words! We’re absolutely delighted that you enjoyed your stay at Delano Dubai, from the beautiful room and our signature scent to the attentive care of our team. It’s wonderful to know that the little details helped make your experience feel so special. Your comment that you can’t wait to come back truly made us smile. It was a pleasure having you with us, and we’ll be looking forward to welcoming you back for another memorable Delano escape. Until then, we hope you carry a little piece of Delano with you, and we can’t wait to see you again! Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Natalie, Thank you for taking the time to share your feedback with us. I’m delighted to know that you enjoyed our beautiful property, the comfort of your room, and our gym. However, I’m truly sorry that your experience at check-in fell short of what you should have received from us. Your arrival should have been met with clear communication, genuine care, and a warm welcome. Instead, we left you feeling confused and unsupported, and I sincerely regret that we did not get those first moments right. We should have made the process easier for you, and I’m sorry we fell short of the standard of hospitality we want every guest to experience at Delano Dubai. I’m pleased that your check-out experience was much more positive, and I appreciate you recognizing the care shown by our team. Your comments about check-in are equally important to us, and I will ensure they are shared with the team so we can reflect on how to make every arrival feel more seamless and welcoming. Thank you again for your honesty. I would genuinely welcome the opportunity to have you stay with us again and provide the thoughtful, attentive experience you should have enjoyed from the very beginning. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Elisabeth, Thank you so much for your lovely words. Being described as a place that feels like home is a truly special compliment, and we’re delighted that Delano Dubai holds that feeling for you. We want every visit to feel effortless and familiar, with the little touches that make you feel comfortable from the moment you arrive. We’re especially happy to hear that our doormen and concierge made such a positive impression. Your appreciation means a great deal, and we’ll be delighted to share it with the team. We look forward to seeing you again. Until then, consider Delano your home by the sea in Dubai, and know that we’ll be genuinely happy to have you back whenever your travels bring you our way. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Dmitrijevs, Thank you so much for your lovely feedback. We’re truly happy to hear that you had such a relaxing stay at Delano Dubai and enjoyed the warm hospitality of our team. It means a great deal to us to know that you felt comfortable and well looked after throughout your stay. We hope to have the pleasure of welcoming you back soon for another restful and memorable experience with us. Best regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Aliaksandr, Thank you for your wonderful feedback and for choosing Delano Dubai for your stay. We’re delighted to hear that you enjoyed your stay at Delano Dubai and felt so well looked after by our team. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful stay! Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Abdelaziz, Thank you for taking a moment to share your experience with us. We’re truly happy to hear that you had a comfortable stay at Delano Dubai and that our team’s friendly and helpful service made you feel welcome. Knowing that you felt well cared for during your time with us means a great deal. It was a pleasure having you at Delano Dubai, and we sincerely hope to see you again soon for another relaxing stay filled with the little touches that make a Delano experience special. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Ms. Sarah, Thank you so much for taking the time to share such a lovely review. We’re truly happy to know that you had such a wonderful stay at Delano Dubai and that your sister’s birthday became an even more special occasion with us. Celebrations like these deserve to be remembered, and it’s wonderful to know that the thoughtful touches and warm hospitality from our team helped make the experience so meaningful. We’re also delighted that you enjoyed the breakfast, our pool, and the comfort of our facilities. Thank you for choosing to spend such a special moment with us and for your kind recommendation. We look forward to welcoming you back to Delano Dubai and creating more beautiful memories together. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Mj, Thank you so much for taking a moment to share your experience with us. We’re truly happy to hear that you enjoyed your time at Delano Dubai and found the experience so unique and enjoyable. It’s always lovely to know when our guests connect with the atmosphere we’ve created and leave with fond memories of their stay. Thank you for being part of the Delano experience, and we would love to welcome you back for more special moments by the beach. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Humaid, Thank you so much for your lovely words. We’re genuinely happy to know that you felt comfortable and welcomed at Delano Dubai. It means a great deal to us that you took the time to share your experience and highlight the kindness and helpfulness of our team. For us, the most rewarding part of hospitality is knowing that our guests feel genuinely cared for, rather than simply well accommodated. Your thoughtful feedback truly warms our hearts, and we’re so glad you left with such a positive impression of your time with us. We look forward to welcoming you back to Delano Dubai for another wonderful stay. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Ms. Anood, Thank you so much for your lovely message. It’s truly heartwarming to know that you felt so welcomed and comfortable during your stay at Delano Dubai. We know how much those little moments of kindness and care can mean when you’re away from home, and we’re so happy that our team helped make your time with us feel special. Your thoughtful words mean a great deal to us, and we’re grateful you took the time to share them. Knowing that you left with such happy memories is the best feeling, and we would love to have the pleasure of welcoming you back for another relaxing and memorable stay. Until then, we’re sending you our warmest wishes and look forward to seeing you again at Delano Dubai. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team

Dear Mr. Amjad, Thank you so much for taking the time to share your experience with us. We’re genuinely happy to know that you had such an enjoyable stay at Delano Dubai, from the smooth check-in and the comfort of your room to the lovely time you spent by the beach. It’s always a pleasure to hear that our guests leave feeling happy with their choice to stay with us. Your kind words about our team and the care taken throughout the resort mean a great deal to us, and we’re so glad you enjoyed your time here. We hope to have the pleasure of welcoming you back soon for another wonderful stay, with more time to relax, enjoy the beach, and make new memories at Delano Dubai. Best Regards, Gonzalo Rodriguez and the Delano Dubai Team