ibis Styles Lille Neuville en Ferrain 3 stars

DearMadam, Thank you for taking the time to share your feedback following your stay at ibis Styles Lille Neuville-en-Ferrain. We are sincerely sorry to learn that your experience did not meet your expectations and apologize for the various inconveniences you encountered during your stay. We regret the issues with your room key, the breakfast service, the duvet cover, the bathroom tap, and the TV connection. Please be assured that your comments have been shared with the relevant departments so that the necessary checks and improvements can be made. As a gesture of goodwill and to apologize for the inconvenience caused, we will credit 2,000 Reward points to your Accor Live Limitless account during the course of this month. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you normally expect from Accor. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you very much for your outstanding rating and for your wonderful review following your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to read that you and your family had such an enjoyable stay. It is a pleasure to know that you appreciated the friendliness and professionalism of our staff, the cleanliness of the hotel, the comfort and quietness of your room, as well as the quality of our food and the upkeep of our outdoor areas and swimming pool. Your kind words are a great reward for our entire team and encourage us to continue providing the best possible experience for our guests. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again very soon. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you for taking the time to share your feedback following your stay at ibis Styles Lille Neuville-en-Ferrain. We are sorry to learn that your experience did not meet your expectations and we sincerely apologize for the inconveniences encountered. Regarding the absence of a kettle in the room, this is indeed part of the ibis Styles concept. However, water fountains are available on each floor for our guests' convenience. Concerning the swimming pool, we apologize for its temporary closure upon your arrival. Regular maintenance and cleaning are essential to ensure the safety and comfort of all our guests. We also take note of your comments regarding the cheese plate served at dinner. We are sorry that it did not meet your expectations and will pass your feedback on to our restaurant team for review. Regarding breakfast, the ibis Styles breakfast is designed around a cold buffet offer in accordance with the standards defined by the Accor brand. Nevertheless, we will forward your comments to the brand as guest feedback is always valuable in helping evolve our services. Thank you once again for sharing your impressions. We regret that your stay did not fully satisfy you and hope to have the opportunity to welcome you again in the future. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you very much for your positive feedback following your stay at the ibis Styles Lille Neuville-en-Ferrain. We are delighted to read that you had a pleasant stay and appreciated both our rates and our convenient location, whether for travelling through southern Belgium or on the way to Paris. We hope to have the pleasure of welcoming you again very soon. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you for taking the time to share your feedback regarding your reservation at the ibis Styles Lille Neuville-en-Ferrain. We are sincerely sorry to learn that you were unable to travel due to injury and understand your disappointment regarding the cancellation conditions. However, we would like to clarify that the booking rules and payment conditions are identical for all guests and depend on the selected rate and payment method at the time of booking. Following a review of your reservation, we confirm that the rate chosen for your stay was a prepaid, non-refundable, non-cancellable and non-modifiable rate. As a result, our colleagues were unfortunately unable to modify or postpone the booking, as we are required to respect the agreed booking and payment conditions. For greater flexibility, we recommend selecting a flexible rate for future reservations. We nevertheless regret this situation and hope to have the opportunity to welcome you on a future occasion under better circumstances. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain