Dear Madam, Thank you very much for your excellent rating and for your wonderful feedback following your first stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to hear that you enjoyed the cleanliness and comfort of our hotel, as well as the modern and well-equipped rooms. We are also pleased that you appreciated our breakfast and especially our restaurant. Your kind words about our service are a wonderful reward for our entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay very soon! Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you for taking the time to share your experience following your stay at ibis Styles Lille Neuville-en-Ferrain. We are pleased to hear that you appreciated the convenient location of our hotel and the comfort of your bed. However, we sincerely apologize for the inconveniences you encountered during your stay. Having to return to reception several times because of a faulty key card is certainly frustrating. We are also very sorry that underwear belonging to the previous guest was left in your bathroom. This is clearly not acceptable and does not reflect the standards of cleanliness we aim to provide. Your comments will be shared with our housekeeping and technical teams. Regarding the general condition of the hotel, we would like to clarify that our rooms were renovated in 2023, although we understand that some aspects of the building may still give a more traditional impression. Finally, we understand your disappointment regarding the restaurant. Its temporary closure during the summer period was communicated on our website, social media, on-site notices and TheFork. We also offer a small food service during this period so that guests can still eat on site. We sincerely apologize for the overall inconvenience and hope to have the opportunity to welcome you again in better conditions. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you very much for your excellent rating and for sharing your experience following your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to hear that you and your dog felt so welcome during your stay. It is a pleasure to know that you appreciated the friendliness and helpfulness of our team, the spacious room, as well as our swimming pool and garden. Your kind words are a wonderful reward for our entire team and encourage us to continue providing the best possible experience for all our guests. We hope to have the pleasure of welcoming you and your four-legged companion back very soon. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you very much for your outstanding rating and for your wonderful review following your stay at ibis Styles Lille Neuville-en-Ferrain. We are truly delighted to read that you had such a memorable stay and that our team made you feel welcome from the moment you arrived until your departure. It is a pleasure to know that you appreciated the cleanliness of our hotel, our swimming pool, and the quality of our food. Your kind words are a wonderful reward for all of our team members, who strive every day to provide the best possible experience for our guests. A very special thank you for your compliments regarding Mélanie. We will be delighted to share your message with her. Her kindness, dedication, and commitment to guest satisfaction are qualities we greatly value, and we know she will be deeply touched by your words. We sincerely thank you for your trust and hope to have the pleasure of welcoming you back very soon for another exceptional stay. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you very much for your excellent rating and for your kind feedback following your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to hear that you enjoyed the comfort of your room and the quality of our bedding. Knowing that you plan to come back is the greatest compliment we could receive. We look forward to welcoming you again very soon for another enjoyable stay. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

DearMadam, Thank you for taking the time to share your feedback following your stay at ibis Styles Lille Neuville-en-Ferrain. We are sincerely sorry to learn that your experience did not meet your expectations and apologize for the various inconveniences you encountered during your stay. We regret the issues with your room key, the breakfast service, the duvet cover, the bathroom tap, and the TV connection. Please be assured that your comments have been shared with the relevant departments so that the necessary checks and improvements can be made. As a gesture of goodwill and to apologize for the inconvenience caused, we will credit 2,000 Reward points to your Accor Live Limitless account during the course of this month. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you normally expect from Accor. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you very much for your outstanding rating and for your wonderful review following your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to read that you and your family had such an enjoyable stay. It is a pleasure to know that you appreciated the friendliness and professionalism of our staff, the cleanliness of the hotel, the comfort and quietness of your room, as well as the quality of our food and the upkeep of our outdoor areas and swimming pool. Your kind words are a great reward for our entire team and encourage us to continue providing the best possible experience for our guests. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again very soon. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you for taking the time to share your feedback following your stay at ibis Styles Lille Neuville-en-Ferrain. We are sorry to learn that your experience did not meet your expectations and we sincerely apologize for the inconveniences encountered. Regarding the absence of a kettle in the room, this is indeed part of the ibis Styles concept. However, water fountains are available on each floor for our guests' convenience. Concerning the swimming pool, we apologize for its temporary closure upon your arrival. Regular maintenance and cleaning are essential to ensure the safety and comfort of all our guests. We also take note of your comments regarding the cheese plate served at dinner. We are sorry that it did not meet your expectations and will pass your feedback on to our restaurant team for review. Regarding breakfast, the ibis Styles breakfast is designed around a cold buffet offer in accordance with the standards defined by the Accor brand. Nevertheless, we will forward your comments to the brand as guest feedback is always valuable in helping evolve our services. Thank you once again for sharing your impressions. We regret that your stay did not fully satisfy you and hope to have the opportunity to welcome you again in the future. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you very much for your positive feedback following your stay at the ibis Styles Lille Neuville-en-Ferrain. We are delighted to read that you had a pleasant stay and appreciated both our rates and our convenient location, whether for travelling through southern Belgium or on the way to Paris. We hope to have the pleasure of welcoming you again very soon. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Madam, Thank you for taking the time to share your feedback regarding your reservation at the ibis Styles Lille Neuville-en-Ferrain. We are sincerely sorry to learn that you were unable to travel due to injury and understand your disappointment regarding the cancellation conditions. However, we would like to clarify that the booking rules and payment conditions are identical for all guests and depend on the selected rate and payment method at the time of booking. Following a review of your reservation, we confirm that the rate chosen for your stay was a prepaid, non-refundable, non-cancellable and non-modifiable rate. As a result, our colleagues were unfortunately unable to modify or postpone the booking, as we are required to respect the agreed booking and payment conditions. For greater flexibility, we recommend selecting a flexible rate for future reservations. We nevertheless regret this situation and hope to have the opportunity to welcome you on a future occasion under better circumstances. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you very much for your positive rating and for sharing your feedback following your stay at the ibis Styles Lille Neuville-en-Ferrain. We are pleased to read that you appreciated the convenient location, easy parking, and the friendliness of our staff. We also take note of your suggestion regarding the addition of a fridge in the room. Your feedback is valuable and will be shared with our team as part of our ongoing efforts to improve our guests’ experience. We hope to have the pleasure of welcoming you again for a future stay. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Sir, Thank you very much for your excellent rating and for sharing your feedback following your stay at the ibis Styles Lille Neuville-en-Ferrain. We are delighted to read that you enjoyed an easy and relaxing stay, as well as the convenient location of our hotel. Your satisfaction is a great reward for our entire team. We look forward to welcoming you again on your next visit. Yours sincerely, The Sales Department ibis Styles Lille Neuville-en-Ferrain

Dear Guest, Thank you very much for sharing your feedback and for awarding a 9.0 to your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to hear that our hotel’s location, welcoming atmosphere, and the service provided by our team contributed positively to your experience, even during a long journey. It is great to know that you enjoyed the impromptu pizza service and our breakfast buffet, which we take pride in offering. We also appreciate your suggestion regarding the lighting in the rooms. While our décor aims for a cozy ambiance, we understand that additional lighting options would enhance comfort, and your comment has been shared with the relevant team for consideration. We hope to have the pleasure of welcoming you again on a future trip and to provide an equally enjoyable stay. Kind regards, The Commercial Team ibis Styles Lille Neuville-en-Ferrain

Chère cliente, Nous vous remercions sincèrement pour votre excellente note et sommes ravis que vous ayez passé un agréable week-end de danse parmi nous. Au plaisir de vous accueillir à nouveau très bientôt ! Cordialement, Service Commercial Ibis Styles Lille Neuville-en-Ferrain

Dear guest, We are truly sorry for this inconvenience and understand your disappointment. Please note that the information regarding our restaurant’s opening days is indeed available in the “Restaurant” section on the Accor website. We hope, however, that you enjoyed the rest of your stay with us and that we will have the pleasure of welcoming you again soon under better circumstances. Kind regards, Sales Department Ibis Styles Lille Neuville-en-Ferrain

Dear Guest, Thank you very much for your detailed and positive feedback. We are delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our team, especially Fred. Your kind words will be shared with him and the rest of our staff. We are also pleased that our alternative dining solution could meet your needs when the restaurant was closed. As mentioned, the closure on weekends is indicated on our platforms and on-site, but we fully understand the inconvenience it may cause. We sincerely hope to welcome you back soon for another enjoyable stay. Kind regards, Commercial Department Ibis Styles Lille Neuville-en-Ferrain

Dear Guest, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that our team provided a warm and helpful welcome, making your stay enjoyable after such a long journey. It was a pleasure to host you, and we look forward to welcoming you back for another memorable stay. Kind regards, Commercial Department Ibis Styles Lille Neuville-en-Ferrain

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the room configuration and apologize for any confusion caused. Our goal is to provide clarity and comfort, and we regret that this was not your experience. We also apologize for the inconvenience caused by the door lock issue. Please be assured that our technical team has been informed to prevent such situations from recurring. Your comments about the reception are also taken seriously, as we strive to offer welcoming and helpful service at all times. We regret that this was not reflected during your visit. We do hope to have the opportunity to regain your trust during a future stay. Kind regards, The Management – Ibis Styles Neuville-en-Ferrain