ibis Styles Lille Neuville en Ferrain

Customer review rating (ALL Rating) 4.4/5 609 reviews

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4 Rue Du Vertuquet, 59960 NEUVILLE EN FERRAIN, France

Description

Hotel extras

  • Room for 1 to 5 people

  • Large free enclosed car park

  • 7 rooms suitable for conferences or receptions

  • Large free enclosed car park

  • A station with electric charging points

Our accommodation(s)

Hotel location

ibis Styles Lille Neuville en Ferrain

4 Rue Du Vertuquet
59960 NEUVILLE EN FERRAIN
France

GPS:50.76229, 3.16628

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE VERRE TOQUE

Overlooking the garden and pool, Le Verre Toqué is open from Monday to Friday lunchtime. As well as our regular menu, we have a Market Menu that is updated weekly and a different daily set menu for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  609 reviews

Customer review rating 4.5/5

Mark B. Couples - Confirmed reviews ALL

We stayed here whilst doing a long motorway journey from the Netherlands to France. The hotel is perfectly located near a junction, just inside the French border. We were made to feel very welcome. The restaurant doesn't open at weekends, but the on-duty manager heated up some really good artisanal pizzas for us. We sat in the lounge. It was a bit cold, but we could overlook that because the hotel cat came over for some petting. The only thing we would improve is the lighting in the rooms. Some people would say they're cosy, but it would be helpful to have the option of some brighter lights. And the breakfast is probably the best buffet-style breakfast we've experienced in any hotel. A good choice of really tasty food.

Dear Guest, Thank you very much for sharing your feedback and for awarding a 9.0 to your stay at ibis Styles Lille Neuville-en-Ferrain. We are delighted to hear that our hotel’s location, welcoming atmosphere, and the service provided by our team contributed positively to your experience, even during a long journey. It is great to know that you enjoyed the impromptu pizza service and our breakfast buffet, which we take pride in offering. We also appreciate your suggestion regarding the lighting in the rooms. While our décor aims for a cozy ambiance, we understand that additional lighting options would enhance comfort, and your comment has been shared with the relevant team for consideration. We hope to have the pleasure of welcoming you again on a future trip and to provide an equally enjoyable stay. Kind regards, The Commercial Team ibis Styles Lille Neuville-en-Ferrain

Customer review rating 5.0/5

Stephanie L. Friends - Confirmed reviews ALL

Week-end de danse

Chère cliente, Nous vous remercions sincèrement pour votre excellente note et sommes ravis que vous ayez passé un agréable week-end de danse parmi nous. Au plaisir de vous accueillir à nouveau très bientôt ! Cordialement, Service Commercial Ibis Styles Lille Neuville-en-Ferrain

Customer review rating 4.0/5

Roger C. Couples - Confirmed reviews ALL

Changed hotels to one with a restaurant based on arrival would be after an 11 hour drive. On arrival we found out that the restaurant isn’t open on weekends. The Accor app gave no indication of this so we ended up having a pizza, which is my wife’s most unliked food!! Feel let down.

Dear guest, We are truly sorry for this inconvenience and understand your disappointment. Please note that the information regarding our restaurant’s opening days is indeed available in the “Restaurant” section on the Accor website. We hope, however, that you enjoyed the rest of your stay with us and that we will have the pleasure of welcoming you again soon under better circumstances. Kind regards, Sales Department Ibis Styles Lille Neuville-en-Ferrain

Customer review rating 1.5/5

Yagdiran A. Families - Confirmed reviews ALL

The room I booked (Family Suite with a double bed, a sofa bed, and a single sofa bed) was not delivered during our stay. Despite our multiple contacts with the reception, no solution was provided. Everybody we talked to told us that they do not have authority to solve this issue. We are very disappointed! If I knew we would not have 3 separate beds during our stay, I would not have booked this room at the first place. Looking forward to seeing someone in ALL takes the responsibility and comes with a solution.

Customer review rating 4.5/5

Jennifer C. Couples - Confirmed reviews ALL

All the team were friendly and helpful especially Fred, who was concerned regarding our car problems. The hotel was clean and well looked after. Little things like a tissue dispenser in the bathroom make a thoughtful difference. One thing we weren't aware of was the restaurant was not open on Friday, Saturday or Sunday, but we should have found that out ourselves and there were notices regarding this in the lifts. There are a number of restaurants not far away, including one within 10 minutes walk. However, the staff were able to supply us with pizzas when we were caught flat footed. All in all, an enjoyable stay.

Dear Guest, Thank you very much for your detailed and positive feedback. We are delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our team, especially Fred. Your kind words will be shared with him and the rest of our staff. We are also pleased that our alternative dining solution could meet your needs when the restaurant was closed. As mentioned, the closure on weekends is indicated on our platforms and on-site, but we fully understand the inconvenience it may cause. We sincerely hope to welcome you back soon for another enjoyable stay. Kind regards, Commercial Department Ibis Styles Lille Neuville-en-Ferrain

Other web-users rate our hotel

  • 110 reviews 9.1/10 Location
  • 304 reviews 7.6/10 Room
  • 308 reviews 8.4/10 Service
  • 6 reviews 7.1/10 WiFi
  • 185 reviews 8/10 Comfort
  • 179 reviews 7/10 Breakfast
  • 133 reviews 7.8/10 Cleanliness
  • 119 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.