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Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating 4.1/5 1,691 reviews

ALLSAFE approved hotel

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Mercure Lille Roubaix Grand Hotel Hotel
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+ 18 Services

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day Paying
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Cold snacks
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Business services
  • 2 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 roubaix
france

Tel: +330328521398

Fax: (+33)03/28524545

Check-in from 12h00

Check out up to 12h00

  • METRO TRANSPOLE :  2 MAIRIE ROUBAIX

  • By plane

    LILLE LESQUIN At 20km / 12.43 miles

  • By train

    GARE DE ROUBAIX At 0.5km / 0.31 miles

GPS :50.692593, 3.170813

Our accommodation(s)

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower. Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

Our restaurants and bars

LE VIEIL ABREUVOIR

Type of cuisine: French

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

BAR DU VIEIL ABREUVOIR

Cozy bar with fireplace offering warm, colorful and tranquil surroundings.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Lille Roubaix Grand Hotel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,691 reviews

TripAdvisor Rating 4.0/5

430 reviews

Great service

Customer review rating 5.0/5

Susana Couples - 10/09/2021 Confirmed reviews ALL

Very clean well-located hotel but the best is the amazing staff, extremely friendly, very helpful in every way. Thank you

Dear GRISELDA V., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hôtel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clarisse Galland Sales department

Ras

Customer review rating 4.0/5

Anonymous Business - 07/09/2021 Confirmed reviews ALL

Ras

Monsieur T., Nous vous remercions pour votre commentaire suite à votre séjour au Mercure Lille Roubaix Grand Hôtel. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Clarisse Galland Service commercial

Good stay

Customer review rating 4.0/5

Anonymous Solo - 28/06/2021 Confirmed reviews ALL

It was good too sleep there and pratical. Close from public transport and restaurants. There is also a supermarket 3 min away from the hotel. A little noisy because of the boulevard but very nice experience.

Dear EVA N., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clarisse Galland Sales Assitant

Average stay

Customer review rating 3.0/5

Lesley G. Friends - 12/07/2020 Confirmed reviews ALL

Very basic hotel for a mercury. Restaurant closed. Room not special

Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed our hotel is closed during weekend and we propose a room-service during this period. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Sales representative

Well located, quiet room :^)

Customer review rating 5.0/5

Yves P. Solo - 10/03/2020 Confirmed reviews ALL

I am a long time client and am very barely disappointed :^)

Historic lobby area was pleasant but our room was bland and cheaply finished.

Customer review rating 3.5/5

Heb E. Business - 28/11/2019 Confirmed reviews ALL

Staff were pleasant and welcoming. The public areas had interesting historical details and it was good to have boards displaying the history of the building. However, the design of our room (no 410) was not well thought out. Task lighting was lacking. There was no desk lamp and no mirror or adequate lighting at desk/dressing table for applying make up. The toilet seat was cheap and flimsy. The shower screen was too small and water flooded the floor. Access to the shower also involved a high step with no grab rail which could cause safety issues for less mobile people. Although some attempt had been made to insulate the ceiling we could still hear people walking around in the rooms above At breakfast, getting a hot drink involved using a choice of machines neither of which delivered a satisfactory beverage. One seemed to be malfunctioning with a warning sign flashing indicating that it needed cleaning although nobody attended to it. I left a trail of cups containing my unsuccessful attempts at making a suitable coffee. The cheese and charcuterie were good as was the freshly-squeezed orange juice,

Mercure that needs an update to bring it back to the level where it belongs

Customer review rating 3.5/5

Geert Couples - 19/11/2019 Confirmed reviews ALL

The "grand hotel" was supposed to be a high level of quality as we are used from the Mercure Group. Two mails before our arrival have already lowered our expectations. The welness area is not available due to an incident; The restaurant will be closed during the weekend. Finally the hotel itself was well located near the station, the building had some high standard architectural elements, but the hotel really needs to be upgraded to meet today's expectations of a hotel guest.

Dear Geert V., Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our fitness area and steam room are now fixed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Sales representative

Slightly dissapointing

Customer review rating 3.5/5

Luch Couples - 19/11/2019 Confirmed reviews ALL

For medical reasons I had booked a room with 2 separate beds. This booking was confirmed but at arrival, there where only rooms with double beds. Moreover, the restaurant was closed on the evening we checked in.

Dear LUC H., Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am so sorry for the inconvenience during your stay. Indeed, it is a mistake from us that should not happen. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We really hope you will give us the opportunity to serve your best for a future stay. Sincerely, Juliette Service commercial

As expected

Customer review rating 3.5/5

Anonymous Couples - 04/11/2019 Confirmed reviews ALL

Staff was friendly and helpful Restaurant waiter worked really hard with many clients in the restaurant

Dear ANNE P., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Sales representative

Just ok

Customer review rating 3.5/5

Martina Couples - 01/11/2019 Confirmed reviews ALL

We liked the room on the 5th floor : it was very calm. The room was a little small and needs a little refreshment, also the whole hotel : bad smells in the elevator and hallway on the street level, dust under the chair in front of the elevator on the 5th floor : not cleaned since weeks ?

Staff, the building's original architecture and food are the positive features of this hotel

Customer review rating 2.5/5

Lvp Business - 22/10/2019 Confirmed reviews ALL

My stay at this hotel was memorable in so far as my car's review mirrors were vandalized whilst I parked right in front of the establishment! Check-in was conducted by a friendly girl from the accounting/marketing department (apparently her colleague from reception was ill) who announced a wrong price to me and told me that despite my having asked to be placed far away from an elevator or the stairs, I had been given a room right next to the stairs and in front of an elevator. She mentioned that I would have to wait until her colleague came the next day to see if I could change rooms. When I asked about the fitness/sauna facilities, I was told that there had been a fire and that they were non-accessible (there is a gym next door to the hotel--perhaps the least that the hotel could do for guests is to provide passes to the gym?). Having arrived late in the evening, I was told that I had plenty of time to order food (hot as well as cold items). When I came down, the waiter told me that the kitchen was closing and that I could only order cold food. Restating what had been told to me 10 minutes before, he then kindly enabled me to order a hot soup which was delicious. Although I asked for the bill, he stated that this wasn't necessary and that the charge would come up on my room account. This was unusual, but I thought nothing of it as I was tired and happy to have arrived...until the next day when I saw that a beverage which I thought was included in my "free welcome drink" had been charged. Reception staff dealt with this matter in an elegant manner (apparently I wasn't the first to have this happen), but it is tiring to face such surprises when one is travelling, especially at a MERCURE hotel. Overall, hotel staff did their best to make my stay enjoyable. Members of the cleaning staff in particular were very friendly and attentive. The quality of food was quite good and the breakfast room was pleasant. I was also happy to use NUXE miel products in the bathroom. The hotel's location was also very convenient for visiting the Swimming Pool Museum and walking around Roubaix. Nevertheless, the state of this hotel's interiors does not represent the usual standard of a MERCURE hotel. In particular, the elevators seem worn out and the carpets within them look very unclean. It is strange that something that would take little effort and resources should be overlooked by management. There was virtually no insulation between the 5th and 4th floors, meaning that one hears every movement made by those above. My weekend stay involved Friday and Saturday nights and I was awoken between 2-5am on both nights by the occupants of the room above mine. There isn't much to say about people having a good time on Friday or Saturday nights--but if you ask for a quiet room, it would help to be put in a place that is quiet. The MERCURE brand charges a certain price for a certain level of comfort and amenities. I picked this hotel over the IBIS Roubaix on the basis of such reasoning. The price/quality ratio of this hotel, however, does not reflect what I have experienced at other MERCURE hotels. So I do not feel that the price paid reflected the value obtained. However, I did enjoy discovering Roubaix and the staff at the hotel were friendly and polite--and I could tell that they felt bad that my car had been vandalized! Their attitude and the beauty of Roubaix is what I will take away from this stay--but management of this hotel should invest in bringing the interiors and services (gym/sauna--and if there is a fire, then provide guests with an alternative, especially given the gym right next to the hotel!) up to the MERCURE standard if they charge their current prices.

Dear Mrs V, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are again really sorry for your car. We actually could not provide you a room far from the elevators regarding the room category you had... Regarding the sauna/steam room, there was no real "fire" but an important technical issue, so we had to close this area for a while. Our Restaurant closes indeed at 10PM as we did informed you. Fortunaltly, I am happy to see my colleagues did their best to provide you a soup from our "Menu du Marché" which we normally do not serve at the bar when the restaurant is closed. We took good note of your remarks regarding the building, and the soundproofing in some of our rooms and are currently working on this matter. We are otherwise happy to read all the positive elements you listed such as the Nuxe products, the location of the hotel, the staff, etc. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juliette Service commercial

Nice hotel

Customer review rating 3.0/5

Marcal B. Business - 29/06/2019 Confirmed reviews ALL

the hotels was ok, but I forgot a shaving electrical machine and i sent an emai to task of you can sent it back, but get any answer

Dear MrBARGALLO ALABART, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I personally had a look to check with the houskeeper if she found your electrical shaver but apperently nothing was found. I will investigate again and revert to you if you find something tomorrow. Sincerely, Claire ZODO Directrice / Hotel Manager

Best in Roubaix

Customer review rating 3.5/5

Df Business - 13/06/2019 Confirmed reviews ALL

Sink didn't work and was fixed within a day. Third stay with mechanical issues. Breakfast is not good quality. Despite these issues, the hotel is the best in Roubaix. And the staff is very nice.

Nice hotel but disappointing that Uber Eats was the only way to get a meal

Customer review rating 3.0/5

Andy C. Friends - 07/05/2019 Confirmed reviews ALL

We arrived at 8pm after a day’s cycling de were looking forward to a nice meal - but the restaurant was closed and only cheese boards available on room service. The staff were very good in directing us to Uber Eats to get a meal delivered to the bar but for we did expect something better of this kind of hotel

Room not maintained

Customer review rating 3.0/5

Df Business - 03/04/2019 Confirmed reviews ALL

Tiny room that is not maintained. The Heat control did not work -- the LCD display was fixed white with no information displayed and no ability to control from the buttons. The sink did not drain water -- I went under the sink and released a stuck drain adjuster. I made my reservation online after contacting the hotel and being told there were no rooms available. I recontacted the hotel and they could see my reservation but could not book the room themselves. It's possible that this room is not normally used because of it's condition and I was lucky to get a room at all. Versus not having a room, I was satisfied with having stayed here.

Not geared for Businees men/woman

TripAdvisor rating 3.0/5

DayTrip51041230431 Business - 27/01/2019 TripAdvisor review

Lack ok Irons, so if you like the wrinkle look then ya sure...good location, close to Gare de Roubaix, very friendly barman, not so friendly front desk clerk. Breakfast lady seemed miserable...no ‘gillet jaunes’Merci quand meme....

not according to my loyalty status

TripAdvisor rating 3.0/5

peterfU168AF Couples - 22/08/2018 TripAdvisor review

Last year we were at this hotel and all was fine and according to my loyalty status, pity this year nothing was according to my loyalty status. My wife didn't feel welcomed and the late check-out was spoiled by the maiden wanting to clean the room although the not disturb card was hanging outside. The hotel is an older hotel but they try to keep it in a good shape and they reasonable get it done. The service on the other hand deteriorated a lot. We are not sure if we will visit this hotel in the future.

One night business trip

TripAdvisor rating 3.0/5

fmm200 Business - 09/10/2017 TripAdvisor review

Receptionist was rude and did not give any greeting after I said good evening his answer was what is your name .... I repeated good evening but did not get anything better in return ... Smallest breakfast buffet I've seen in a mercure and such a small room it feels so cramped and uncomfortable ... The site of the hotel mention parking available but it is street parking Room was nice and spacious

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, The Hotel Manager

Very enjoyable stay

TripAdvisor rating 4.0/5

Patrick T Couples - 16/05/2017 TripAdvisor review

Staff efficient, friendly and welcoming. The room was large with two windows. Away from any noise of main street. The bed was very comfortable. Good location, convenient for local shopping areas. Nice arte deco decor in the public areas. Excellent dinner and our steaks were cooked to perfection. Some parking available underneath the hotel - very tight maneuvering but manageable and secure area.

Dear Patrick, Thank you for the time to spend writing your comments regarding your stay at the Mercure Lille Roubaix Grand Hotel. And above all, thank you for the great review of our hotel! Our guests' comments are our best reward! Be sure they will be shared with the whole team. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, The Hotel Manager

Perfect stay

TripAdvisor rating 5.0/5

Gregory M Family - 07/10/2015 TripAdvisor review

Wonderful hotel, lot of charm. The bedrooms are very good and the beds are excellent. Breakfast contained everything we would have hoped. The service is also excellent, so definitly an hotel I would go back

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