Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 481 reviews

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Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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Mercure Lille Roubaix Grand Hotel Hotel - Image 3
Mercure Lille Roubaix Grand Hotel Hotel - Image 4
22 avenue Jean Lebas, 59100 ROUBAIX, France

Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Telephone
Fax +33 3 28 52 45 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE VIEIL ABREUVOIR

The restaurant welcomes you from Monday noon to Friday noon closed on Friday evenings, weekends and public holidays. We offer gourmet, regional and seasonal cuisine; we also recommend our market menu.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  481 reviews

TripAdvisor Rating  4.0/5  461 reviews

Staff very friendly and helpful, nice hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

On arrival the staff were great and helped us check in. Very friendly and relaxed atmosphere - no complaints.

Dear CAMERON W., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Good spot if you have to be in Roubaix

TripAdvisor rating 3.0/5

ChicaGuarani Couples - TripAdvisor review

The hotel is in a lovely old building with interior decor in keeping with the style. The staff are very helpful, but they are overstretched. The hotel is centrally located a short walk from the metro2 line and the SNCF train. I'd recommend the train, although less frequent the metro is overcrowded like nothing I've seen elsewhere, including Paris. The bed was comfortable, but there was only one pillow per person which made for a less comfortable sleep. The room was quiet and no street noise from outside could be heard. Roubaix has not a lot to offer as a town, and we struggled to find anywhere for dinner open in the evening as a lot seemed to close mid-week. The hotel has a restaurant but the menu is limited in choice so it didn't suit us, which was disappointing. If I needed to be in Roubaix for some particular reason I'd stay here again, but I wouldn't recommend it as a tourism stop.

Bad experience

Customer review rating 1.0/5

Andrea Families - Confirmed reviews ALL

Air conditioning not working Sheets uncomfortable

Dear ANDREA R., Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. We are suprising by the grade after your stay which reflects your entire stay. A technical problem beyond our control. Our front office team stay available during your stay to propose you an other room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon - Service commercial

Well located, fake scramble eggs, no iron inside room

Customer review rating 3.0/5

Matteo Business - Confirmed reviews ALL

I liked the room AC and the bed comfort. Pillow was too big and hard (only one type). No iron or ironing board in the room. I stayed for business and couldn’t iron my shirts!! Breakfast was ok, but need fresher pastries and the scrambled eggs were very bad (some fake egg mix not real eggs)

Dear MATTEO C., Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. Concerning the pillow and iron, different types of pillow and iron are available at the repection our front office team remain at your disposal for any further information. About the breakfast and your check out, we thank you for your feedbacks. Mercure hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon - Service commercial

Great building

Customer review rating 3.5/5

Fbinet Families - Confirmed reviews ALL

It was a good stay in a well decorated building in central Roubaix. The room were standard for a Grand Mercure and the A/C system was not able to cope with full night usage. The staff were responsive but given the low occupancy the staffing felt below minimum requirement. Same goes for the restaurant, very nice cuisine and well priced but not opened on weekend... Keep going and please keep these city centre hotel open for much longer.

Dear Sir B., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During the weekend our front office team is available 24/24 to suggest you a restaurant nearby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

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Other web-users rate our hotel

  • 152 reviews 6.5/10 Location
  • 306 reviews 5.8/10 Room
  • 294 reviews 8.5/10 Service
  • 127 reviews 6.6/10 Breakfast
  • 98 reviews 5/10 Food
  • 95 reviews 5.8/10 Cleanliness
  • 45 reviews 2.6/10 Value
  • 6 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.