Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 472 reviews

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Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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22 avenue Jean Lebas, 59100 ROUBAIX, France

Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

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Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Telephone
Fax +33 3 28 52 45 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE VIEIL ABREUVOIR

The restaurant welcomes you from Monday noon to Friday noon closed on Friday evenings, weekends and public holidays. We offer gourmet, regional and seasonal cuisine; we also recommend our market menu.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  472 reviews

TripAdvisor Rating  3.8/5  465 reviews

Customer review rating 3.0/5

Moulay M. R. Business - Confirmed reviews ALL

Cher Monsieur MOULAY M. Nous vous remercions d\'avoir pris le temps de partager votre retour. Nous sommes ravis que l’hôtel vous ait plu, même si nous prenons bien en compte vos remarques concernant le besoin de rafraîchissement. Les parties communes ont été rénovées début 2024, et les chambres vont bientôt se refaire une beauté pour offrir encore plus de confort. En ce qui concerne la qualité de la viande, nous sommes quelque peu étonnés par votre retour, car c\'est la première fois que cette remarque nous est faite. Cette observation sera remontée à nos fournisseurs, soigneusement sélectionnés par notre groupe Accor, afin de garantir la qualité de nos plats. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous faire découvrir ces améliorations. Bien cordialement, Simon – Service commercial

Customer review rating 4.0/5

Michel S. Couples - Confirmed reviews ALL

Cher Monsieur S., Merci beaucoup d’avoir pris le temps de partager votre avis. Nous sommes heureux que vous ayez apprécié votre séjour, même si la décoration de la chambre ne vous a pas entièrement convaincu. Sachez que les parties communes ont été rénovées en début d’année 2024, et que les chambres seront elles aussi prochainement rafraîchies pour encore plus de confort. Au plaisir de vous accueillir de nouveau très bientôt, Simon – Service commercial

Nice stay

Customer review rating 3.5/5

Simon Friends - Confirmed reviews ALL

Dear Mr. I., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the quality of our welcome, our evening menu, and the spotless cleanliness of your room. Your kind words about our housekeeping team and our supervisor are especially appreciated and will be gladly shared with them. We have taken note of your comments regarding the parking access, the bike storage fee, and the use of plastic cups during your event. Please be assured that we understand your concerns—these choices were made for safety and practical reasons in the context of a specific event, but we remain attentive to our guests’ experience and the image we convey. Additionally, information about the height restriction in our parking area is clearly communicated prior to arrival. If it does not meet your needs, our team will be happy to suggest alternative parking options nearby. Regarding Sunday evening dining, we regret that our restaurant’s closure may have limited your options. Please note that our front desk team is always available to offer cold plate options, and if this alternative does not suit your preferences, we are also happy to recommend nearby establishments that are open. Feel free to contact me directly at h7… should you wish to discuss your experience further. It would be a pleasure to exchange with you in more detail. The entire team would be delighted to welcome you again and make your next stay even more enjoyable. We look forward to seeing you again soon, Kind regards, Simon – Sales Department

Expected a luxurious stay, and it wasn't

Customer review rating 2.5/5

Lesley D. Couples - Confirmed reviews ALL

Hello Ms. D., Thank you for taking the time to share your feedback following your stay. We regret that your experience did not fully meet your expectations. Your comments have received our full attention. Regarding the room, we regret that certain elements were not satisfactory. We have noted your observations about the courtesy tray, the bathroom layout, and the condition of the extra pillow packaging, and will forward these points to the relevant teams for improvement. Concerning the courtesy tray, please note that individual milk portions are no longer provided in the rooms, as their packaging does not comply with the CSR standards set out in the Accor Group’s eco-friendly charter. However, our team remains at your disposal and will be happy to serve you some milk and offer you our tea selection at the bar. As for breakfast, our choice to offer loose-leaf tea reflects a commitment to quality and sustainability. However, we understand this may not suit all guests. Our staff is always available to assist with any request (tea filters, individual teabags, milk, etc.) to ensure a pleasant breakfast experience. We also regret that the elevator felt unstable to you. It is regularly inspected to ensure the safety of all guests, but we will share your feedback with our service provider. Regarding the staircase, your safety suggestion is appreciated and will be taken into consideration. Lastly, regarding parking, while our website states that it is “subject to availability,” we understand that the lack of available spaces may have caused frustration. We hope to have the pleasure of welcoming you again in the future. Kind regard, Simon - Service commercial

old hotel

Customer review rating 3.5/5

Sly Business - Confirmed reviews ALL

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Other web-users rate our hotel

  • 151 reviews 6.1/10 Location
  • 286 reviews 5.6/10 Room
  • 277 reviews 8.2/10 Service
  • 106 reviews 6.8/10 Breakfast
  • 102 reviews 4.6/10 Food
  • 84 reviews 6/10 Cleanliness
  • 5 reviews 4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.