Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 480 reviews

Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Vieil Abreuvoir

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  480 reviews

TripAdvisor Rating  4.0/5  455 reviews

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

parking was a nightmare, the entrance to the hotel parking was extremely small , definitively not worth the price , it was not specified in the website , if I knew I would not have chosen this hotel

Awful service and attitude

TripAdvisor rating 1.0/5

Richard K Friends getaway - TripAdvisor review

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

Comfortable Stay

Customer review rating 4.5/5

Nitin S. Business - Confirmed reviews ALL

I have been coming to this hotel years for my business trip. It is always a very smooth check in, helpful staff, comfortable rooms and location is easily accessible to a metro station.

Dear NITIN, We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Rugby

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Friendly comfortable hotel

Dear JEREMY I., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Great location, exceptional staff

Customer review rating 4.0/5

Paul C. Families - Confirmed reviews ALL

In Roubaix for rugby world cup. 2 rooms booked,one in a corridor which was being decorated. Restaurant was shut over the weekend. Staff were very professional, friendly and polite.

Dear PAUL C., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and you could see the hôtel finally renewed. Sincerely, Simon - Service commercial

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Other web-users rate our hotel

  • 134 reviews 6.2/10 Location
  • 279 reviews 5.8/10 Room
  • 276 reviews 8.8/10 Service
  • 116 reviews 7.2/10 Breakfast
  • 110 reviews 5.2/10 Amenities
  • 90 reviews 6.2/10 Cleanliness
  • 87 reviews 4.7/10 Food
  • 8 reviews 0.8/10 Bar

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