ibis Styles Lille Marcq en Baroeul Hotel 3 stars

For my first reservation online of a familly offer 2 bedrooms it appears I am charged with 3 bedrooms while having stayed in 2 only. Web confirmation wasn't clear at all on the number of bedrooms and bads available. In the hotel, at the arrival at about 7pm I wanted to pay if any complement with respect to online 1 bedroom paid and I was told it was all good. I wa given opening card for 2 bedrooms and the following day evening I am told I had 3 bedrooms reserved of which 2 remaining to pay for. This familly offer is really badly presented and no contact is provided online to ask more explanations. Too bad while rooms are nice.

The hotel provided what we needed and staff were all very helpful and friendly. The foyer/reception area was in the throws of an overall, but not a real problem. Rooms were clean and tidy, although our toilet constantly ran water and on the last day decided it would stop working altogether. As a base for our trip the location was perfect, however getting into and out of the 'office complex' where the hotel is located was quite an 'interesting' experience, even more so as we arrived in rush hour. The breakfasts were good and the evening meal we had was very good, alas the restaurant was closed at weekends and there are no other facilities that we were aware of in the immediate vicinity. Access to Lille centre is possible by tram which is a 10 minute walk from the hotel. All in all the hotel met our needs but unless I was there for a business trip I wouldn't return for a leisure trip.

Reception was being refurbished. The table was not manned and it was difficult to contact staff who were absent and very scruffily dressed. No airconditioning. No restaurent on Friday, Saturday and Sunday nights.

The best parts are the service, comfortable bar, excellent breakfast with local additions. The worst part was finding it, not easy in an estate, and arriving to find reception under a large tarpaulin. Not a lot locally either (so to walk to).

A good basic hotel an easy 15mins drive from the centre of Lille. Family room was good for two adults and two young children. On site restaurant was very good. Breakfast was good with a wide selection, never too busy and unrushed. Had one evening meal which was excellent for adults, children’s menu was limited (jambon et frites, etc) but par for the course in the area. Also, bar had a surprisingly wide range of decent beers (well, we were near the Belgium boarder). Main down side was lack of air conditioning on a rather warm weekend. Other than that, excellent for the price.

Please please stop policing your staff with these useless surveys Trust them, empower them and support them If you take care of your employees, they will take care of your customers

shower was blocked on a very low height - not able to shower standing up . window was blocked , could not open

Very warm and hotel not equiped for hot weather. Suffocating in the room.

Clean and spacious room. Good reception. Free parking. Breakfast with only a few options of food.

Tres tres satisfaites excellent

Quentin was friendly, open to my questions and my poor French! Hotel nice inside, good bar. Location not great, no shops local enough to walk to or choice of other restaurants, but overall, very happy

The staff were very friendly and always helpful which made staying there worthwhile. The food was ok, but could definitely be improved, and the drinks at the bar were very expensive. The room was relatively modern and was fresh and clean. Overall though, the hotel catered for all of my needs.

I have stayed several times before at this hotel. I find the value for money consistently good. The rooms are pleasant and clean, the breakfast very good, staff are friendly.

Great - easy to book - check in good and pleasant - rooms great standard - extremely comfortable beds - breakfast was really good - would recommend this hotel

Pros : Clean room, late breakfast (till 11am), nice bed, corner room, easy free outside parking. Cons : noisy in the morning