Mercure Lille Marcq Baroeul 4 stars

Our room was not perfectly clean and the furniture was old and broken. Perfect service from reception

Very kind personal

It was disappointing as my company credit card was declined for no reason and now looks like the hold deposit was taken twice and I had to use my own card ? You need pillows that actually fit the bed

No complaint

Enjoyed the stay.. welcoming reception, large rooms.. totally functional ...with everything you need, and the opportunity to move things around as you like them (table with wheels, two big chairs, footstool).. Nespresso coffee machine for a proper cup of coffee.. good choice of lighting, choice of pillows, comfy bed, dressing gown.. and all spotlessly clean. A downside for a Brit may be the lack of British TV Channels.. very limited to News or Movies.. (provided the movie being shown is in English...otherwise you'll be watching German or French or..) The location is great.. directly outside is the frequent Transpole Tramway leading to Lille or Tourcoing.. easy to use and much better than trying to park in city centres..

Overnight stay was OK. Service after normal lunch time, after 2 pm was quite poor. Personnel was not that kind and neglected our wish.

People call me by my name, seem genuinely happy to see me again

Friendly and clean great breakfasts Would recommend to those making a lengthy UK journey to Dover for a good overnight rest before moving on further Staff very welcoming comfortable rooms great breakfast

After a long drive the welcome from Sebastian was just what was needed, efficient, pro-active and friendly; this is the man every weary traveller wants to meet. Likewise when we took dinner in the restaurant Sevreine looked after us brilliantly, for a hotel this place has excellent food. We default here as the product is very good, lots of parking and 90 minutes from Calais also with a decent breakfast.

we're making a habit of staying there. Why? Because of its location, its secure parking, its comfortable rooms with a good mattress and excellent shower and also a great breakfast. A tram stop across the road gets you into the centre of Lille quickly and there are also very good restaurants within walking/a couple of tram stops distance. No review should go without mentioning the staff and here they are a credit to the hotel. We had a really warm welcome (loved the 'braderie survival kit', that was such a nice touch) and the other staff we encountered at breakfast were also polite, cheerful and helpful. Although the rooms may be getting a little bit scuffed and worn (we'd stayed in another Mercure hotel the previous two nights which had been recently refurbished), the customer service was good enough to let us ignore this!

Chose the Mercure Metropole as we were doing day trips by car to the WW1 battlefields in southern Belgium, and meeting friends from the UK (Eurostar). Has pretty good facilities for business meetings / groups, but perhaps not aligned with holiday travellers. The restaurant staff were abrupt, even to the point of clearing our table of all plates / utensils while we were selecting items from the buffet! It means someone has to stay and guard the table..... On our day of departure (after 4 nights), the hotel had no water supply due to maintenance works - but there was no warning of this and it was a bad way to start out a day of travel. The manager did at least provide some compensation by deleting the evening drink we had at the bar the night before (a shame we didn't have more than one drink!) In short, nothing too fancy - but pretty good value and rooms meet expectations.

Close to motorway, but sat nav assistance for last 1km much appreciated. Unimposing from outside, but very warm welcome & able to check in before midday. Standard room was very comfortable & well lit & a view overlooking lawns & trees rather than the car park was appreciated. We benefited from a set menu dinner which we were surprised to see on a Saturday evening. An excellent breakfast was part of our pre-pay deal. Service was prompt & efficient (eg for extra pillows, tea etc.)

Really enjoyed our 3 night stay. I was playing hockey and needed a hotel which would be good for my wife while I was away playing. Could not have picked a better place. Easy to get to from Brussels Airport and ample free parking. Rooms and beds very large. A free safe and fridge was included! We had a steak dinner on our first night and it was excellent. Breakfast was also excellent, loads of choice. The weather was fantastic so we made use of the back terrace plus a stroll along the canal at the rear of hotel. There is a tram stop really close - cheap ride into the centre of town. Everything very clean and staff always had a smile. Highly recommended.

Staff very friendly and the accessible room was excellent for a wheelchair user who can only walk a couple of steps with support. The breakfast was also excellent and the general amentities, again for a wheelchair user particularly, were very good.

Recently modernised reception area.Rooms as always spacious + comfortable.Good choice restaurant menu overseen by respectful restaurant manager who has been there for years!Although I had mistakenly booked for another date,my arrival was accepted