Grand Mercure Curitiba Rayon 5 stars

Customer review rating (ALL Rating) 4.3/5 1,593 reviews

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Grand Mercure Curitiba Rayon - Image 1
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Rua Visconde de Nacar 1424, Centro, 80410-201 CURITIBA, Brazil

Description

Hotel extras

  • Hold your event with us! Events area with capacity for up to 400 people

  • For your health and well being visit Day Spa. Contact us for information

  • Pet-friendly hotel! Small animals are welcome

  • Families are welcome! Children up to 7 years old stay for free

  • 20 minutes by car from Expo Unimed and Expo Trade event centers

Our accommodation(s)

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Hotel location

Grand Mercure Curitiba Rayon

Rua Visconde de Nacar 1424, Centro
80410-201 CURITIBA
Brazil

GPS:-25.43435, -49.27648

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,593 reviews

Not good to sleep

Customer review rating 1.5/5

Tiago Solo - Confirmed reviews ALL

The hotel lacks acoustic isolation, resulting in a nighttime event that produced excessive sound, rendering it impossible to rest.

Dear Tiago S., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

It was fantastic

Customer review rating 5.0/5

Unai G. Business - Confirmed reviews ALL

It was great BUT I forgot a small bag in my room which reads Panama. I had there a USB and a mouse for my lap top ..... can you please confirm that it is the missing department or at the reception and I can send someone to pick it up ?? Thank you for your confirmation into the following cell phone number via whatsapp: +5… Thanks a million and happy Xmast holidays. Unai

Dear Mr. Unai G. Thank you for contacting us and we appreciate the compliments you have given to the Hotel. The lost and found team has not identified the object mentioned. I am at your disposal. Sincerely Ditmar Erich Seiler General Manager

Disappointed

Customer review rating 2.5/5

Anderson A. Business - Confirmed reviews ALL

I recently stayed in Room 306 at your hotel, and I would like to share some feedback regarding my experience. While there were positive aspects, several issues significantly impacted my stay. Cons: 1. Noise: The air conditioner, or another source, caused excessive noise during the night, making it difficult to sleep. 2 . Key Card Issues: The electronic key card repeatedly needed reconfiguration—at least five times during my four-day stay. It was particularly frustrating to return after a long day of work and be unable to access my room. On one occasion, the issue occurred immediately after breakfast. 3 - Breakfast: While the breakfast was adequate, the bread seemed to be from the previous day. Given the proximity of a 24-hour bakery nearby, I had hoped for fresher options. 4 - Shower: The bathtub appeared to be clogged, leading to water pooling around my feet during showers. This was unpleasant. 5. Room Condition: Room 306 is in urgent need of renovation, as the overall condition was not up to expectations. Pros 1. Staff: Your staff were outstanding. The front desk team was exceptionally helpful, spoke excellent English, and were always friendly and approachable. Their professionalism was the primary reason I chose to stay despite the issues. 2. Location: The hotel’s location is excellent and very convenient. Thank you for taking the time to review my feedback. I hope you’ll consider addressing these concerns to enhance future guest experiences.

Dear Anderson A., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Well located, Nice rooms

Customer review rating 4.5/5

G Business - Confirmed reviews ALL

The hotel is situated in a nice area in Curitiba. The rooms are nice, good internet connection, very nice breakfast with good fresh options (although the espresso machines were not working properly).

Dear GABRIEL W., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Good Stay

Customer review rating 5.0/5

Fabricio C. Business - Confirmed reviews ALL

They were all very attentive! Thank you very much

Dear Fabricio C., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Other web-users rate our hotel

  • 314 reviews 8.8/10 Location
  • 800 reviews 5.5/10 Room
  • 793 reviews 8.1/10 Service
  • 29 reviews 4.6/10 WiFi
  • 426 reviews 8.1/10 Breakfast
  • 334 reviews 5.4/10 Comfort
  • 276 reviews 4.5/10 Vibe
  • 273 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.