Grand Mercure Curitiba Rayon 5 stars

Customer review rating (ALL Rating) 4.1/5 1,277 reviews

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Grand Mercure Curitiba Rayon - Image 1
Grand Mercure Curitiba Rayon - Image 2
Grand Mercure Curitiba Rayon - Image 3
Grand Mercure Curitiba Rayon - Image 4
Rua Visconde de Nacar 1424, Centro, 80410-201 CURITIBA, Brazil

Description

Hotel extras

  • Host your event with us! Events area for up to 400 people.

  • Take care of your health and well-being at the Day Spa. Contact us for more information.

  • Pet friendly hotel! We accept small animals.

  • Families are welcome! Children up to 12 stay for free.

  • 20 minutes by car from Expo Unimed and Expo Trade event centers.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 2 single beds - no window.

Photo out of - Standard room with 2 single beds - no window.

Standard room with 2 single beds but no window, with air conditioning, TV, minibar, safe, workspace and hairdryer.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

With areas starting at 26 m², apartments equipped with 1 queen-size bed, air conditioning, Smart TV, WiFi, minibar, safe, workspace, and hairdryer, but no view.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment with 2 single beds, air conditioning, TV, minibar, safe, workstation, hairdryer, soundproof window and blackout curtain.

  • Views:

    City View

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment on high floor with 1 queen-size bed (1.88m x 1.58m), with air conditioning, Smart TV, WiFi, minibar, safe, work desk, hair dryer and espresso machine. Starting at 26 m².

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Deluxe room with 2 single beds, air conditioning, TV, minibar, safe, workspace, and hairdryer.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Newly decorated apartment with 1 queen-size bed (1.88m x 1.58m), with air conditioning, Smart TV, WiFi, minibar, safe, work desk, hair dryer and espresso machine. Starting at 26 m².

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Newly decorated apartment for people with reduced mobility, with 1 queen-size bed (1.88m x 1.58m), air conditioning, Smart TV, WiFi, minibar, safe, work desk, hair dryer and espresso machine.

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine
  • Mini-refrigeratorAdditional charge
  • Complementary in room coffee or teaAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Shower Head with colored LED
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge
  • Welcome trayAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Room 1 with one queen-size bed, plus room 2 with two single beds, with interconnecting door dividing them. Both equipped with air conditioning, Smart TV, WiFi, minibar, safe, workstation, and hair dryer.

  • Most of the accommodation:

    2 bedrooms

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Sink lever hardware

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge
  • Welcome trayAdditional charge
  • Lever door hardware

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
See availabilities

Family room with two double beds, with air conditioning, Smart TV, WiFi, minibar, safe, workstation, and hair dryer.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

See availabilities

Suite

Luxury Suite with 1 king-size bed, sofa bed and soaking bathtub.

Photo out of - Luxury Suite with 1 king-size bed, sofa bed and soaking bathtub.

2 ambiences plus balcony with a city view. Anteroom, sofa bed, cable TV, air conditioning. Room with king size bed, bathtub, bathrobe and slippers, coffee maker, kettle, complimentary tea bags.

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Presidential Suite with 1 kingsize bed

Photo out of - Presidential Suite with 1 kingsize bed

The Presidential Suite features dining room, toilet and walk-in closet. King size bed, special trousseau and hydromassage bath with special amenities, coffee maker, complimentary tea bags, hairdryer.

Max. number of persons
2
Area
From 101 m² / 1087 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Curitiba Rayon

Rua Visconde de Nacar 1424, Centro
80410-201 CURITIBA
Brazil

GPS:-25.43435, -49.27648

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 151 rooms
  • 8 rooms for people with reduced mobility
  • 6 family rooms
  • 30 connecting rooms
  • 159 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

2 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff
  • Near the property
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 50 BRL 50 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

HAIYO

Photo out of - HAIYO

RENOWNED CHEF LUCAS COELHO IS THE MAN BEHIND HAIYO S HIGHEST QUALITY ORIENTAL CUISINE. IN AN AMAZINGLY INTIMATE ENVIRONMENT, VISIT ASIA THROUGH OUR EXCLUSIVE DISHES AND TASTING MENU.

Cooking style
Japanese
Capacity
52
Accessibility
Accessible service
Rua Visconde de Nacar 1424, Centro, 80410-201 Curitiba, Brazil
Telephone +55 41 3532-0150

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

RENOWNED CHEF LUCAS COELHO IS THE MAN BEHIND HAIYO S HIGHEST QUALITY ORIENTAL CUISINE. IN AN AMAZINGLY INTIMATE ENVIRONMENT, VISIT ASIA THROUGH OUR EXCLUSIVE DISHES AND TASTING MENU.

Among the aromas of brewed coffee and freshly baked cake, guests will find an irresistible selection of seasonal fruits, cold cuts, croissants, and other artisanal delights. Omelets and our famous tapioca are prepared fresh in the show kitchen.

An area dedicated to beauty and well-being, for unique experiences, the Spa by Tereza Zanchi provides a series of treatments in combination with international standard protocols and services, for that truly Brazilian experience.

Suitable areas for ceremonies, parties for up to 200 people, or special wedding night packages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,277 reviews

Customer review rating 2.0/5

Richard D. W. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Alan S. Business - Confirmed reviews ALL

Dear Alan S., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 1.5/5

Ricardo C. H. Business - Confirmed reviews ALL

Dear Ricardo C. H., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 3.0/5

Fabio A. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 2.0/5

Lydia A. Business - Confirmed reviews ALL

Dear Lydia Thank you for taking the time to share your feedback. Sincerely, Ditmar Erich Seiler General Manager

Customer review rating 2.0/5

Alan S. Business - Confirmed reviews ALL

Several power outages (including door locks disabled during that), windows stupidly opened every day by maid, one day maid never showed, no tissues/cups, dog barking outside all night every night. Coworkers had more issues, including several false cc transactions and A/C not working. Staff had one person that spoke English. Staff shared poor electrical design requiring generator (they swapped out with new one while there). However, my room was clean, strong shower pressure, and bfast cafe was good.

Dear Alan S., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 1.5/5

Ricardo C. H. Business - Confirmed reviews ALL

We had a blackout in the last day that took more than 6h. The hotel does not have any generator to keep the main / essencial equipments running.

Dear Ricardo C. H., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 3.0/5

Fabio A. Business - Confirmed reviews ALL

issues: the room had an odd smell, not very pleasant, the pillows were not comfortable, the air conditioning was noisy, the bed making was a little sloppy.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 2.0/5

Lydia A. Business - Confirmed reviews ALL

The rooms did not appear as described. This hotel was more akin to a 3 star hotel and did not have the Grand Mercure experience I anticipated and have seen in other establishments, particularly for a "Grand" property. Ultimately I would never stay here again for this price and rating. I highly recommend the Nomaa only 10 minutes away. Check-In: The room I was given was not the room I reserved and it was characterized as an "upgrade." However, the room was dirty. The pillow and sheets had not been changed. I requested them to be changed while I was out on business. When I returned later that evening (2200hrs) they had still not been cleaned. They did not have housekeeping staff working at night (How is that possible?) and so they offered me another room. Fine. The next room was OK. Both rooms were awkwardly set up, (i.e. the bedside table was not near the bed, the outlets were not located adjacent to the bed). I was allegedly in a newly renovated room, however it lacked furniture and there was black mold on the ceiling of the bathroom. Probably due to a lack of ventilation. Elevators: There were only two elevators servicing more than 10 floors. They were constantly packed and guests waited 5-10 minutes for an elevator. Valet: Parking must be via valet and they charged 50 BRL/day, even though the front desk told me it was 30 BRL/day. They say you can call reception or use WhatsApp to request your car in advance, but multiple times I did just that and the vehicle was not ready. This could be a huge problem for people on business who need their car ready at a specific time, which eventually I was able to arrange by the 4th day of my stay. Otherwise, you are waiting 15-20 minutes for your car, in that case I'd just take a taxi. Security: Though a hotel key card is required to access each floor via the elevator, the stairwell doors were often wide open. This is a huge security issue and every day I was closing the doors to the stairwells that were left wide open. The food at the hotel was decent. The breakfast options were adequate, though very slow. The sushi restaurant was good.

Dear Lydia Thank you for taking the time to share your feedback. Sincerely, Ditmar Erich Seiler General Manager

Customer review rating 5.0/5

Hoover J. Business - Confirmed reviews ALL

Excellent hotel Great staff. My new favorite in Curitiba

Dear Hoover J., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 2.5/5

Oralys P. Couples - Confirmed reviews ALL

We traveled for 8 days and 4 of them practically could not sleep because of the heat, the air conditioning in all rooms was defective as we were informed after going to claim.

Dear Oarlys Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 3.0/5

Jose B. Families - Confirmed reviews ALL

I really liked Victor at the front desk. Rooms were awful. The shower had black mold. The sink and the toilet were clogged. When I called front desk, I was told I had to wait until next morning to have someone over with a plunger. I had to unclog them myself. That is unacceptable.

Dear Jose B., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Lee T. Solo - Confirmed reviews ALL

Staff was very helpful and supportive

Dear Lee T., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Wayne B. Solo - Confirmed reviews ALL

Hotel goes out of its way to be exceptional in every aspect the way they clean the hotel the way they take care of it the service while you’re there at restaurants the wine bar we’re all exceptional

Dear wayne b., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Barbara R. Business - Confirmed reviews ALL

It was excellent and I truly appreciated the superb service from restaurant staff. Top notch service overall and would highly recommend to my friends. Julia and Patrick from restaurant were outstanding in taking care of our needs.

Dear Barbara R., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 3.0/5

Frini S. Business - Confirmed reviews ALL

Really well located and the shower was amazing. Confortable bed. But the room had a "closed off humid" smell. That was terrible. Glad it was just one night. That is the only bad thing in the whole stay. Other than that, all was great.

Dear S. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ditmar Erich Seiler General Manager

Customer review rating 0.5/5

Chien N. S. Business - Confirmed reviews ALL

I am writing to formally express my dissatisfaction regarding my recent stay at one of your properties. As a Gold member of ALL – Accor Live Limitless, I have always expected a certain standard of service and quality. Unfortunately, this experience fell significantly below those expectations. During my stay, I encountered multiple hygiene and housekeeping issues: 1. Unclean utensils – The knife provided was visibly dirty, with food residues still on it. This raises serious concerns regarding hygiene standards. I have attached photos for your reference. 2. Bathroom amenities not replenished – The shower gel in the bathroom was completely empty upon my arrival, indicating that the room was not properly checked by housekeeping before being assigned. These issues reflect a lack of basic quality control and significantly impacted my stay. For a brand of Accor’s standard, and especially as a loyal Gold member, this is quite disappointing. I kindly request: - An explanation of how these issues occurred - Immediate corrective actions to prevent recurrence - An appropriate gesture of goodwill to compensate for the inconvenience caused I look forward to your prompt response.

Dear S. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 4.0/5

Thiago G. Families - Confirmed reviews ALL

Excellent staff, good structure but windows don’t have good soundproof quality. Parking is awful! It took one time more than 20 minutes for our car to be delivered.

Dear Thiago G., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Andre J. D. Z. Business - Confirmed reviews ALL

It is always a pleasure to go to CUritiba, either as business or as leisure... It is a matter if the population of the south of Brazil, standards are better.

Dear Andre J. D. Z., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 0.5/5

Jie A. Solo - Confirmed reviews ALL

During check-in, the front desk staff was listless and unresponsive. I asked for toothbrush, toothpaste and shaving cream, and was told they were already in the room, but I found nothing there. When I went to the front desk again in the evening to request these items, I was told they had none available and was told to buy them myself outside—this is absolutely outrageous and unacceptable. As for the room condition, it felt like staying in a basement. I’m only grateful there was a TV and one small window. I cannot believe this is a premium hotel under the Accor brand.

Dear Jie A., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Kerry L. V. Business - Confirmed reviews ALL

Front desk people were helpful and friendly

Dear Kerry L. V., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 1.0/5

Scott A. B. Business - Confirmed reviews ALL

the room was not very nice to start with. The A/C did not work so they moved me to another room that was in worse shape still with no A/C.

Dear Scott A. B., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Customer review rating 0.5/5

Pedro L. Business - Confirmed reviews ALL

The only thing I requested was the invoice to be sent to my email... you failed to do that

Prezado Sr Pedro Obrigado por dedicar um tempo para compartilhar seu feedback. Sr Pedro a nota foi gerada, a nota foi enviada e hoje foi reenviada; Atenciosamente Ditmar Erich Seiler Gerente Geral

Customer review rating 5.0/5

Heinrich W. Couples - Confirmed reviews ALL

Very friendly and attentive staff. Especially Miss Duda - She was very helpful handling our luggage on arrival.

Dear Heinrich W., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Other web-users rate our hotel

  • 341 reviews 8.3/10 Location
  • 826 reviews 5.6/10 Room
  • 825 reviews 7.8/10 Service
  • 23 reviews 5.3/10 WiFi
  • 487 reviews 8.3/10 Breakfast
  • 288 reviews 4.6/10 Cleanliness
  • 138 reviews 4.2/10 Value
  • 24 reviews 7.1/10 Bar

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