Grand Mercure Curitiba Rayon 5 stars

Customer review rating (ALL Rating) 4.3/5 1,591 reviews

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Grand Mercure Curitiba Rayon - Image 1
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Rua Visconde de Nacar 1424, Centro, 80410-201 CURITIBA, Brazil

Description

Hotel extras

  • Hold your event with us! Events area with capacity for up to 400 people

  • For your health and well being visit Day Spa. Contact us for information

  • Pet-friendly hotel! Small animals are welcome

  • Families are welcome! Children up to 7 years old stay for free

  • 20 minutes by car from Expo Unimed and Expo Trade event centers

Our accommodation(s)

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Hotel location

Grand Mercure Curitiba Rayon

Rua Visconde de Nacar 1424, Centro
80410-201 CURITIBA
Brazil

GPS:-25.43435, -49.27648

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,591 reviews

Room/bathroom in terrible condition

Customer review rating 2.0/5

Marcos D. Friends - Confirmed reviews ALL

I booked my room directly with the Accor website. Upon checkin I was allocated room 608. The bathroom was full of mould and wall was peeling off. The bathtub looked dirty. After complaint at the reception, I was given room 101 (very small) and very basic. On the following day I was moved to a room at the 12th floor which was ok. Very disappointed with the standard of rooms at this hotel.

Dear MARCOS D., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

My favourite place in Kuritiba

Customer review rating 4.5/5

Leo Business - Confirmed reviews ALL

Thanks for good service and perfect breakfast:) especially

Dear Leonid Y., We very much appreciate your comments regarding your stay at the Grand Mercure Curitiba Rayon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler Gerente Geral

Avoid

Customer review rating 0.5/5

Pc Business - Confirmed reviews ALL

This is not a 5-star

Dear Paul C., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler Gerente Geral

Nice staff but concerns about room

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

All staff were nice and accommodating. However there seemed to be spots of mold in the bathroom and damage to the room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ditmar Erich Seiler General Manager

Well located, Classic rooms

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

- Sliding window for the first room I had was unable to lock, plus air conditioner was making a lot of noise. So, I requested to change the room as the repairman was not available to fix at that time. The new room was okay. - The receptionist has not fluent in English. - The receptionist should have informed us that there was no free drinking water provided in the room. The drinking water cost 12 reais per bottle. - Housekeeping threw away my personal stuff in the bathroom. - Laundry bag should be provided in the room without any request as I need to request the bag almost every time I need to use the service. - Staff was trying to speak in English, which was nice!

Dear Saranya J., Thank you for taking the time to tell us about your experience at the Grand Mercure Curitiba Rayon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will reinforce the procedures with our team in housekeeping and maintenance services to guarantee the best quality inside the rooms. Some of our team has a fluent os advanced level of English, however we are investing time and training to guarantee that most of the employees speaks in a intermediate level. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Fernando Kanbara General Manager Grand Mercure Curitiba Rayon

Other web-users rate our hotel

  • 313 reviews 8.8/10 Location
  • 798 reviews 5.5/10 Room
  • 806 reviews 8.1/10 Service
  • 26 reviews 4/10 WiFi
  • 415 reviews 7.8/10 Breakfast
  • 325 reviews 5.5/10 Comfort
  • 277 reviews 5.2/10 Cleanliness
  • 270 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.