Mercure Curitiba Batel Hotel 4 stars

Customer review rating 4.3/5 7,034 reviews

Mercure Curitiba Batel Hotel
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Hotel extras

  • Recently renovated apartments.

  • Meeting rooms ideal for your event. Contact us!

  • Recreation area w/renewed fitness center and heated pool (max. 26 degrees).

  • Privileged location in the heart of the Batel district.

  • Romantic and wedding night packages to make your stay unforgettable.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Curitiba Batel Hotel

Rua Alferes Angelo Sampaio
1177 Batel
CURITIBA - PR
80420160
curitiba
brazil

Check-in from 14h00

Check out up to 12h00

  • By plane

    AFONSO PENA At 20km / 12.5 miles

  • By car

    BR 116 At 20km / 12.43 miles

  • By train

    RODOFERROVIARIA At 6km / 3.73 miles

GPS :-25.443106, -49.282936

Our accommodations

We have several types of brand new apartments, ideal for business, leisure or families: Standard apartment, Superior apartment, Executive room, Executive suite with 2 double beds, Executive duplex suite.

Standard Apartment with a king-size bed.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Standard Apartment with twin beds.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Executive Apartment with a king-size bed and a balcony.

  • Max. number of persons: 2
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Superior Apartment with a king-size bed and a balcony.

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Superior Apartment with a king-size bed, sofa bed and a balcony.

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

ALLURE

Type of cuisine: International

Try excellent dishes in the Allure Restaurant and relax in the Allure lounge bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALLURE

Non contractual photo

Taste the best dishes at the Allure restaurant and also enjoy pleasant moments of relaxation in the Allure lounge bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 94

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Curitiba Batel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,034 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,321 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice hotel

Customer review rating 4.3/5

Renato S. Business - 26/03/2020 Confirmed reviews ALL

Staff is great, very kind and helpful, excellent location.

Reasonable stay

Customer review rating 4.3/5

Jose G. Friends - 19/03/2020 Confirmed reviews ALL

The hotel location is excellent, staff are friendly and extremely helpful. However, a number of things are not right: beds are too high and resemble hospital beds, windows and window sills are not clean and the fridge in my bedroom (1405) wobbled when I opened its door.

well located, services could be improved

Customer review rating 4.3/5

S. K. Families - 18/03/2020 Confirmed reviews ALL

1- There are days that trash is collected, and bed is made. BUT - floor is NOT cleaned. the dirt and hair from previous day still can be seen on floor - let say only half cleaning of the room. 2-the bidet in toilet (portuguese: ducha higenica) can NOT be control. need to turn on and off from its valve on the wall. Now try to sit down on toilet and then trun on or off your self - see if you can reach there by your hand!. This is impossible to use. useless. positive points - breakfast is good, location is great, in general staff is great.

Dear Kartikkumar Rajeshbhai, Thank you for taking the time to tell us about your experience at the Mercure Curitiba Batel Hotel. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies about the misinformation about the gym At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena Gerente Geral Mercure Curitiba Batel

Good Stay

Customer review rating 4.3/5

Julio Business - 20/02/2020 Confirmed reviews ALL

Overall the stay was good

Dear Julio, Thank you for taking the time to tell us about your experience at the Mercure Curitiba Batel Hotel. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies about the misinformation about the gym At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 20/02/2020 TripAdvisor review

Very good hotel, good location near from the centre of Curitiba. The personal from the hotel is very polite and always helpful. I am always feeling like expected when i arrive at this hotel. The restaurant is also very nice and the staff very polite.

Dear Birgitbulla, Thank you for taking the time to share your feedback.It made us very happy to see your apreciation. :) We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Confort and kindness

Customer review rating 4.3/5

Giovanna Business - 19/02/2020 Confirmed reviews ALL

What a good place to be! Great experience, congrats to the hotel team.

Dear Giovana, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Great Location

Customer review rating 4.3/5

Dan Couples - 03/02/2020 Confirmed reviews ALL

Nice hotel, apartment was pretty good and looked new and location was perfect. Hotel staff was always nice and kind. Only downside was the towels were too old and soft touch was long gone.

Dear Danilo, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Great place to stay in Curitiba!

Customer review rating 4.3/5

David C. Business - 13/01/2020 Confirmed reviews ALL

Not having been to Curitiba in almost 8 years, I was anxious on how things might have changed. That being said, in this case, it had only gotten better! The Mercure was an excellent choice and met or exceeded all of my needs!

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Best Hotel In Curitiba

Customer review rating 4.3/5

Paul Business - 20/12/2019 Confirmed reviews ALL

The Mercure is ideally located and central to most of the city's attractions. Good facilities and generous sized rooms. Staff are friendly and super helpful.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

My credit card was skimmed at the front desk on December 14 when I checked out. I am disgusted.

Customer review rating 4.3/5

Ian W. Business - 18/12/2019 Confirmed reviews ALL

On Saturday morning December 14 I was told on check out that my card was overcharged and that I needed to give the desk clerk my Credite card for a partial refund. I handed over my card, completed chackout and went on my way. This was the only transaction I had made with my credit card for many days. It is now obvious that a hotel employee skimmed my card details and sold that number onto the black market. By the time I got to the Sao Paulo later that afternoon, the fraudulent charges had started on my card,.... Just a couple of hours after I had used it to checkout of your hotel. Almost 50 transactions were attempted before my card provider (Mastercard) shut my card down and locked my account. Not only that, but I DID NOT receive the refund in over charges that I was supposed to receive. And now,.... Instead of being on holiday in Mexico, I have had to buy urgent flights to my home in Canada to get a new card in person from my bank. This has cost me nearly $3,000 CAD in airfares alone, plus 6 days of my vacation. My card can no longer be refunded because it has been cancelled so I want to know how you are going to make thing right. My suggestion is that this is actioned as soon as possible before I take the matter to a higher level. This is an utterly disgraceful way to treat your long term guests. You have all my contact details on file through my membership. I expect to be contacted with a solution within a week.

Dear Mr. Ian, Good Morning! We have received your complain and understand how upsetting it may be this whole situation. However for Security reason we do not ask or hold your card security code in the refund process. We do have a very strict policy on this kind of procedure. Could you please send us the invoices so our finance department can try to investigate what it may possible happen? Meantime, we asked to our department re-applied for your refund. ( following request is attached). So as soon as you receive, please let us know. We are terrible sorry for what happened, and remain at your disposal for any further questions or clarifications. Best regards, Mercure Curitiba Batel
Customer review rating 4.3/5

Oswaldo P. Families - 15/12/2019 Confirmed reviews ALL

Unfortunately the hotel was a disappointment at this time at no fault of the staff. The constant remodeling, including the lobby area was poorly planned and at times dangerous for the customers. There was an occasion where one my relatives was almost hit by debris falling out of the roof. The area was noisy and dusty. Secondly, there was a large group of youth participating in sports. No problem with that, however, there was little room in the elevators, which are already small. Moreover, there was only 2 functioning elevators. The service elevator was being repaired for the entire week we stayed at the hotel and by the time we left, it was not yet fixed.

Dear Oswaldo , Thank you for taking the time to tell us about your experience at the Mercure Curitiba Batel Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Calm and easy

Customer review rating 4.3/5

Katia Friends - 10/12/2019 Confirmed reviews ALL

All staff was absolutely efficient and polite They all have great training, it comes out naturally. It was extremely pleasant to have them around. 0% of staff was rude or not willing to help. Constructive: elevator of 9th floor was not working properly. Two elevators are too few for whole building. They take long to arrive.

Dear Katia, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Nice pleasant stay

Customer review rating 4.3/5

Joe Business - 09/12/2019 Confirmed reviews ALL

All ok for the short time I was in the hotel

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Excellent!

Customer review rating 4.3/5

Rodrigo Business - 02/11/2019 Confirmed reviews ALL

Excellent service.

Dear Rodrigo, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 28/10/2019 TripAdvisor review

Very good hotel, you can feel expected when arrive there. Good localtion,near restaurants and near from the center of Curitiba. Rooms are always very clean. The hotel team are very polite and helpfull, excellent team. Restaurant from the hotel also very good.

Dear Birgitbulla, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Very good

Customer review rating 4.3/5

Eliseu Business - 27/10/2019 Confirmed reviews ALL

very good indded with the quality of the hotel and it´s wrokers

Dear Eliseu, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Cutitiba Batel

Comfortable room in good location

Customer review rating 4.3/5

Douglas M. Business - 22/10/2019 Confirmed reviews ALL

The hotel was very clean and most of the staff were friendly and helpful. The elevator service was severely inadequate, sometimes taking 10 minutes just to get up to or down from the 15th floor. Dinner at the restaurant suffered from poor service, but breakfast and lunch were well done. Taxi service was very prompt and professional from the hotel. Living space in the rooms was a bit cramped for a couple with one suitcase each - no furniture or suitcase racks to make access to clothing and accessories less of a burden.

Dear Douglas, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And also we wil take care of the problems with elevador and consider your feedback about the food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Hotel is good but has key problems

Customer review rating 4.3/5

T. Business - 21/10/2019 Confirmed reviews ALL

The hotel is good, good location, good rooms , has a fantastic restaurant. But it has 2 main problems that are important to consider in my next hotel selection decision. Problem 1 - noise. The windows and balcony doors don't close well and let noise get in . Since the place is surrounded by big avenues, the noise is too much for a good sleep. Problem - 2 terrible WiFi. when you get connected it works well , but I could not manage to connect my laptop, and my iPad got disconnected many times, ( including during a conference call) . Since good wifi is a basic premise for business travels , in spite of it is good hotel, I will avoid it next time Im in Curitiba.

Dear Renato, Thank you for taking the time to tell us about your experience at the Mercure Curitiba Batel Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena, General Manager Mercure Curitiba Batel

Great service

Customer review rating 4.3/5

Areerut Business - 16/10/2019 Confirmed reviews ALL

The hospitality and very warm welcome from all staffs

Dear Arerut, We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

Comfortable

Customer review rating 4.3/5

Roger Business - 13/10/2019 Confirmed reviews ALL

The Mercure Curitiba Batel is well located on the edge of central Curitiba - about a 20 minute walk. There are a number of restaurants, cafes and bars close by - the amazing seafood restaurant Coco Bambu, Hard Rock Cafe, Manu and others. The rooms are comfortable, although some thicker pillows would be nice. Staff were friendly and English wasn't a problem. The breakfast buffet was varied with something for everyone.

Dear Roger M., We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel Hotel. We Saw your comment on Trip advisor, but since your replyed here as well here it goes: It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrique Pena General Manager Mercure Cuririba Batel
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