Mercure Curitiba Batel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,183 reviews

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Description

Hotel extras

  • Recently renovated apartments.

  • Meeting rooms ideal for your event. Contact us!

  • Recreation area w/renewed fitness center and heated pool (max. 26 degrees).

  • 15 minutes by car to BR 277 highway

  • 18-minute drive to the Santa Felicidade district

Our accommodation(s)

Hotel location

Mercure Curitiba Batel

Rua Alferes Angelo Sampaio, 1177 Batel, CURITIBA - PR
80420160 CURITIBA
Brazil

GPS:-25.44282, -49.28297

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALLURE

Try excellent dishes in the Allure Restaurant and relax in the Allure lounge bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,183 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

Very good stay

Customer review rating 5.0/5

Paulius K. Friends - Confirmed reviews ALL

The team at reception is very helpful, gave us all necessary information. I do not know the name of girl from France and the jung man with a beard at reception - they were very attentive and helpful. The man at bar and at the breakfast was very diligent. The room very clean, big and comfortable bed. Breakfast fresh and plentiful. Cosy atmosphere throughout the hotel.

Dear Mr. Paulius K., We very much appreciate your comments regarding your stay at the Mercure Curitiba Batel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, César Oliveira Subgerente Mercure Curitiba Batel

Good stay

Customer review rating 4.5/5

Luiz F. Business - Confirmed reviews ALL

Very good stay! Room always clean and breakfast on high level! The only issue is with the elevators that with frequency do not recognize the room cards.

Prezado Sr. Luiz Agradecemos os seus comentários referentes a sua estada no Mercure Curitiba Batel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Referente ao sistema de acesso aos elevadores, já repassei para a nossa manutenção e o técnico fará uma checagem no sistema de leitura para que seja possível identificar os problema e resolve-lo. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. César Oliveira Subgerente Mercure Curitiba Batel

Very comfortable

Customer review rating 5.0/5

Guilherme Business - Confirmed reviews ALL

The hotel is very beautiful and comfortable, the rooms are great and The breakfast delicious.

Prezado Sr Guilherme Agradecemos os seus comentários referentes a sua estada no Mercure Curitiba Batel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. César Oliveira Subgerente Mercure Curitiba Batel

Reward points not credited to my membership account 30…7930

Customer review rating 0.5/5

Senthil K. G. Business - Confirmed reviews ALL

I have booked the rooms thru egenicia portal from 1st September to 20th September (#51… - Confirmation number 2127YI0512). As my flight was delayed by 5 hours, i got a mail that my booking is cancelled. Immediately i called the hotel and asked them to revert back the cancellation. They did the same and have checked in to the Mercure Curitiba hotel on 2nd September early morning 5.30 am (Conf. No. 45…). I have stayed there for 19 days and my reward points are not credited.

Dear Senthil k. G., Thank you for taking the time to tell us about your experience at the Mercure Curitiba Batel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, César Oliveira Subgerente Mercure Curitiba Batel

Eat with cocroaches

Customer review rating 2.0/5

Marcia M. Families - Confirmed reviews ALL

I stayed at the hotel with my elderly mother. 17th floor and the key cards were always malfunctioning so we had to go back to the front desk often. At the restaurant, I was eating lunch at a corner sofa when a cocroach walked on my arm prompting me to jump 2 meters far from tbe table. No one apologyzed. Business as usual.

Prezada Sra. Marcia Agradecemos ter-nos dedicado o seu tempo para nos escrever referente a sua estada no Mercure Curitiba Batel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade do serviço o qual se referiu, Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos César Oliveira Subgerente Mercure Curitiba Batel

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