Theatron Jerusalem Hotel & Spa MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 447 reviews

Theatron Jerusalem Hotel & Spa MGallery Collection - Image 1
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Description

Hotel extras

  • Ideally situated near numerous iconic landmarks, places of worship, eateries, and parks.

  • An array of food and beverage options, from casual to fine dining.

  • Pampering spa by Clarins, indoor pool, Technogym fitness center, yoga studio, & dry saunas.

  • Walking distance to the major sites of the Old City of Jerusalem

  • Modern, sustainable property with energy efficiency and 0% single-use plastic

Our accommodation(s)

Hotel location

Theatron Jerusalem Hotel & Spa MGallery Collection

16 Street Chopin
9219001 JERUSALEM
Israel

GPS:31.767909, 35.216074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SHORASHIM BAR & LOUNGE

The Shorashim Bar and Lounge is currently closed. However, Hotel guests are welcome to enjoy the lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  447 reviews

Customer review rating 4.0/5

Michael G. Couples - Confirmed reviews ALL

Great location and good facilities – overall a comfortable stay, but slightly overrated for the price. The room was spacious, and the swimming pool and sauna were a nice addition. The welcome snacks were also a nice touch. That said, the experience felt a bit overrated compared to what we expected. If the overall price were 15–20% lower, the stay would have felt like very good value. Things to improve: The room walls had a few visible stains, and the cotton bed linens showed some signs of wear in several places. In the shower, the cabin is not fully water-tight, so if the shower head is angled slightly wrong, a lot of water ends up flooding the bathroom. Breakfast was generally good and perfectly fine for a one-night stay. However, we were expecting something a bit more special. It would have been nice if at least part of the main dishes were prepared to order, rather than having everything served as a buffet. The service was okay, but quite standard and nothing beyond that. We were not asked about the purpose of our stay, whether we were celebrating anything, or how our overall experience was.

Hello Thank you for taking the time to share your feedback regarding your recent stay at Theatron Jerusalem Hotel & Spa MGallery Collection. We are pleased to hear that you appreciated our prime location and the various facilities available, including the swimming pool and sauna. It is always our goal to provide a comfortable experience for our guests. We acknowledge your concerns regarding the condition of your room and the shower facilities. Maintaining high standards of cleanliness and functionality is essential to us, and your observations will be shared with our housekeeping team for further evaluation. We also appreciate your thoughts on the breakfast offerings and the service provided. Your comments will certainly help us in our pursuit of continuous improvement and guest satisfaction. While we strive to offer a memorable experience, we understand that expectations play a crucial role. We hope to have the opportunity to welcome you again in the future and provide an experience that better aligns with your expectations. Best regards, Theatron Jerusalem Hotel & Spa MGallery Collection

Customer review rating 5.0/5

Ron G. Couples - Confirmed reviews ALL

We had a great stay the staff is very welcoming and professional and the hotel is stunning

Hello, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made you feel welcome and that you found our hotel stunning. We look forward to welcoming you back in the future. Best regards, Theatron Jerusalem Hotel & Spa MGallery Collection

Customer review rating 4.5/5

Arjeh K. Couples - Confirmed reviews ALL

First we got an upgrade to the junior suite, secondly the suite was clean and all the toiletries where in place; much space and above all the mattress on the bed was really a surprise. We slept like roses.

Customer review rating 5.0/5

Roni K. Friends - Confirmed reviews ALL

Pls see above

Customer review rating 1.5/5

Adiko A. Couples - Confirmed reviews ALL

Horrible

Other web-users rate our hotel

  • 130 reviews 9.2/10 Location
  • 264 reviews 6.7/10 Room
  • 258 reviews 8.2/10 Service
  • 144 reviews 7.6/10 Breakfast
  • 139 reviews 6/10 Cleanliness
  • 120 reviews 9/10 Vibe
  • 53 reviews 6.7/10 Pool
  • 38 reviews 4.8/10 Value

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