ibis Styles Jerusalem City Center Hotel 0 star

Rooms are clean and simple, providing a comfortable bed and a shower with strong pressure. We requested a room change after the first night due to considerable noise for many hours during the night, which was due to the kitchen being above our room (703). Once we were moved farther down floor 7, it was much better. However, guests can still hear considerable brief noise from above, which is the restaurant. The sound of chairs sliding back and forth in the above-floor’s restaurant is noisy. The hotel would benefit from sound insulation between floor 7 and 8. I’d recommend providing washcloths and bar soap for the shower to improve guest experience.

It's my third stay in this hotel and at all of them I had a good experience with the staff and with the room cleaness. The location is great and the breakfast is very good with fresh food and a lot of good options of bread and cheese. I have been recommended this place for friends that were also satisfied with the hotel.

It was a bad stay , i ordered 5 rooms - i didnt got them Close to each other as it was promised to me. We asked for couple of things from the reservation and i didnt got them. The hotel is new with a nice style in the rooms but they r very small

Can improve breakfast.

Except the smell from shower drain everything was great. Thanks.

We spent 5 nights in a superior room (number 706) at this hotel to do Jerusalem in detail. Hotel was quiet as our room was at the back and the breakfast was excellent. Our only minor criticism was that the tea/coffee was not replenished at all in the room during our stay - most odd, we've never had that happen before in any hotel we've stayed in.

Convenient hotel close to the tramline and easy walking distance to the old city. Small but practical rooms with nice modern decoration. Missed a desk and a second chair. Option to include diner in the booking offered good value for money. Food quality was good, but actual dinner setting deviated from booking offer (buffet style iso 2 course with drink) and we had to go to the other Ibis hotel. Time slot for dinner was limited and reduced our flexibility.

Great stay. Room was spacious and clean. Staff very nice.

it was perfect!! Many thanks and best regards

We stayed here in late December, 2019. The hotel has a great location on the Ben Yehuda pedestrian mall. The Old City is about 20 minutes away by walking and the Mahane Yehuda Market is also about 20 minutes away by walking. The staff was very helpful and the breakfast on the 8th floor was great - especially the egg sandwiches made and sliced by a chef. We enjoyed the Happy Hour at 8 PM each evening. The Superior sized room was small, but adequate for two people, and priced fairly. The bathroom contained liquid soap, rather than bar soap. The shower stall was large with a good nozzle. The felafel shop across the street (Moshiko) is an excellent place for lunch or dinner. Since the hotel is on a pedestrian mall, you will have to walk one short block from the dropoff or pickpup point (at the corner of Shamai Street and the Lunz Street mall) to the hotel. We took a taxi to the airport at the end of our visit and we were driven by excellent taxi driver Bilal whom the hotel scheduled for us and he came right on time to meet us in the lobby. I would definitely stay here again.

At checkin my reservation nor my ibis business status was recognized. I had a verbal fight/altercation with your front desk employee, was called a liar and was forced to have ibis corporate office speak to her to confirm my reservation. Was very embarrased as this happened in front if other customers and my family/child. I made this reservation over 9 months ago! Eventually the manager(who was located at another hotel) came over and sorted out the issue and gave us the correct room. Although he stated that he was doing me a "favor" by giving us someone else's room? I am embarrassed for your company for the way that my family was treated. I'm not sure I can stay in another Ibis again. I travel 50 weeks per year. Marriott/Bonvoy Titanium, Hilton Diamond, IHG Spire Ambassador and have NEVER been treated in such a manner. You need to retrain your employees to understand what loyalty and hospitality is about.

The employees have no sense of service. As a gold member of the Accor Club I have had not a single Gold Member "present". No drink, no early check in, no openness to change room to a 2 single beds instead of double bed. Moreover, I have had a difficulty with a car park close by, the people at reception provided no support at all considering that it was shabbat and therefore a holliday for them!! Never this hotel again.

Very pleased

You pay a lot of money for a basic, small and noisy room (even at the backside of the hotel). Great location for those who like to go out an party in Jerusalem. Breakfast buffet is really good and situated on the top floor with nice views over the new city. Friendly staff.

Pros: + Central location, close to the Old City and major city attractions + New and clean rooms + Good breakfest with variety of options Cons: - Rooms are noisy, lot of inside noise (especially in the rooms with the connecting doors) and outside - The attitude of the front desk - our request for a quiet room was completely ignored (we received room on 2nd floor with the connecting door, we were able to hear every word said by our neighbors). After complain we received another room on the 6th floor - nicer but still very noisy - there was a lot of outside noise. - The front desk personnel gives misleading information about their happy hour offer at the bar on the 8th floor - they told us at least twice that all soft drinks are complimentary, then they charged us for the coke and they argued that only juices were complimentary. On top of that there were no juices served on that day. It's just a stupid coke but their attitude was very annoying and unfriendly! They should be taught some customer service manners... - Rooms are super tiny, so are beds. In general, price vs. quality ratio is pretty low in this Ibis Style hotel.