Elkonin Tel Aviv Hotel - MGallery 5 stars

Family friendly

Dear Paul, I hope this message finds you well. Thank you for choosing to stay at our hotel and for taking the time to share your detailed feedback with us. Your insights are invaluable to us as we continuously strive to improve our guest experience, and I want to express my sincere appreciation for your thorough review. I am delighted to hear that you were impressed with the location, aesthetics, and style of our hotel, as well as the efforts and professionalism of our staff. Your generous ratings are truly appreciated, and I will be sure to pass along your compliments to our team. However, I regret to learn that certain aspects of your stay did not meet your expectations, particularly with regard to the service and amenities provided. Please accept my apologies for any inconvenience or disappointment you experienced during your stay. I understand your frustration with the lack of wine options available on our rooftop. Your feedback regarding the availability of local wines and additional amenities such as saccharin is duly noted, and I assure you that we will review our offerings to ensure a more comprehensive selection for our guests. I also apologize for the inconvenience caused by the loud music in the lobby area during the night. We will take immediate steps to address this issue and ensure that the volume is adjusted to provide a more comfortable environment for our guests, especially during late hours. Thank you for bringing these matters to our attention, and please rest assured that we will take your feedback into consideration as we strive to make improvements for future guests. We sincerely hope to have the opportunity to welcome you back to our hotel in the future, where we can provide you with an even better experience. If you have any further comments or if there is anything else we can do to assist you, please do not hesitate to contact me directly at +972 54… or at al… We are here to assist you in any way we can. Once again, thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back soon. Warm regards, Alexandre Director of Operations

Dear Hagit, I hope this message finds you well. First and foremost, I would like to extend my heartfelt apologies for the series of incidents you experienced during your recent stay at Elkonin Tel Aviv Hotel - MGallery Collection. Your feedback is incredibly important to us, and I want to assure you that we take your concerns seriously. I am truly sorry to hear about the issues you encountered with the shower flooding, and I understand the inconvenience this must have caused. It is unacceptable that the matter was not promptly resolved, and I apologize for the lack of immediate action from our team. Rest assured; we are taking steps to address this issue to prevent any recurrence in the future. Additionally, I apologize for the noise disturbance caused by the construction outside. While this is beyond our control, I understand the impact it had on your overall experience, and I regret any inconvenience it caused. Regarding your experience at breakfast, I apologize for the shortcomings you experienced. We strive to provide a high-quality dining experience for our guests, and I regret that we fell short of meeting your expectations on this occasion. Rest assured, your feedback will be shared with our team to ensure that we improve our breakfast offerings and service. Please know that we take your feedback to heart, and we are committed to making the necessary improvements to ensure that your next stay with us exceeds your expectations. Once again, I apologize for the series of incidents you encountered during your stay. We value your patronage and hope to have the opportunity to welcome you back in Elkonin Tel Aviv in the future, where we can provide you with the exceptional experience you deserve. If you have any further comments or concerns, please do not hesitate to contact me directly at +972 54… or at al… Warm regards, Alexandre Director of Operations

Dear David, I trust this message finds you well. Thank you for sharing your feedback following your recent stay at Elkonin Tel Aviv Hotel - MGallery Collection. Your insights are incredibly important to us as we strive to enhance our guest experience, and we genuinely appreciate your input. To address the areas for improvement, we will be reviewing our breakfast menu, quality of food items, and service standards to identify areas where enhancements can be made. Our goal is to provide a diverse selection of high-quality breakfast options that cater to the preferences of all our guests. Additionally, I wanted to express our gratitude for your special mention of Noa. We are delighted to hear that their exceptional service stood out to you, and I will be sure to pass along your kind words to them. Recognition from guests like yourself serves as a great source of motivation for our team members, and we appreciate your acknowledgment of their efforts. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Elkonin Tel Aviv in the future and provide you with an even better experience. Warm regards, Alexandre Director of Operations

Dear Natty, Thank you for sharing your feedback following your recent stay at Elkonin Tel Aviv Hotel - MGallery Collection. We value your input and appreciate the opportunity to address the concerns you've raised. First and foremost, please accept our sincere apologies for any inconveniences you experienced during your stay. We understand that issues with the shower, misleading pricing, and compensation can significantly impact your overall experience, and we regret falling short of your expectations. Regarding the shower problem, we have immediately addressed the issue with our maintenance team to ensure that all our facilities meet the highest standards of functionality and cleanliness. Your comfort and satisfaction are of utmost importance to us, and we are committed to resolving any issues promptly. We also understand your frustration with the misleading price, and we apologize for any confusion this may have caused. We strive to be transparent in our pricing policies, and we will review our procedures to ensure that our pricing information is accurately communicated to our guests. As for the compensation provided, we are truly sorry to hear that it was not sufficient to meet your expectations. We aim to ensure that all our guests are fully satisfied with their experience, and we appreciate your feedback on this matter. Please rest assured that we will review our compensation policies to ensure that they are fair and adequate for addressing guest concerns. The courtesy points have the same purpose as the reward points, you can redeem them to pay for a stay in our hotel or in the 5000 Accor hotels around the world. You can use them to pay a dinner bill too. We genuinely value your patronage and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact me directly at 05… or al… Thank you once again for sharing your feedback, and we look forward to the opportunity to regain your trust and exceed your expectations on a future visit. Warm regards, Alexandre Director of Operation