Mövenpick Resort & Spa Dead Sea 5 stars

Customer review rating (ALL Rating) 4.5/5 1,666 reviews

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Mövenpick Resort & Spa Dead Sea - Image 1
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Dead Sea Road, Sweimeh, Po Box 815538, 11180 AMMAN, Jordan

Description

Hotel extras

  • Float effortlessly on the Dead Sea from a private beach with therapeutic mud.

  • Retreat to a village-style escape surrounded by lush gardens adults-only rooms pools moments.

  • Indulge in Zara Spa - one of the largest in the Middle East.

  • Splash with the kids in family pools and enjoy the lively Kids' Club.

  • Recharge in a serene wellness atmosphere designed for total relaxation.

Our accommodation(s)

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Hotel location

Mövenpick Resort & Spa Dead Sea

Dead Sea Road, Sweimeh, Po Box 815538
11180 AMMAN
Jordan

GPS:31.71733, 35.586136

Telephone
Fax +962 5 356 1122

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,666 reviews

Customer review rating 5.0/5

Daniel C. Families - Confirmed reviews ALL

Everything about this place is perfect. The staff, the pools, the sea floating. Thank you Mr. Tareq

Dear Daniel C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our facilities and the service provided by our staff, especially Mr. Tareq. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Rawan Fakhouri Guest Relation Manager

Customer review rating 1.5/5

Rami A. Families - Confirmed reviews ALL

Not clean

Dear Rami A., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the discomfort and cleanliness issues you experienced, as we strive to maintain high standards for our guests. Your comments are valuable to us for future improvements. Best Regards Rawan Fakhouri Guest Relation Manager

Customer review rating 4.0/5

Mohammad A. Families - Confirmed reviews ALL

Overall, I enjoyed my stay and the hotel facilities. However, there were a few areas where I believe improvement is needed. While dining at the restaurant by the swimming pool (the pool with the sandy beach-style area), I requested an ice bucket, but I was told that only a single glass of ice could be provided because there was no ice available. I found this surprising for a hotel of this standard. In addition, I am an ALL Silver member, but I did not notice any particular recognition or benefits during my stay. For comparison, I also hold a lower-tier membership with IHG, yet I often receive more noticeable recognition and personalized service there. I am not saying that the ALL loyalty program is not good—quite the opposite, I believe it is an excellent program. However, I think the hotel staff may benefit from additional training regarding the different ALL membership levels, their benefits, and the importance of recognizing loyal members. A little more attention to ALL members would greatly enhance the guest experience. Thank you for considering this feedback.

Dear Mohammad A., Thank you for taking the time to share your feedback regarding your recent stay with us at Mövenpick Resort & Spa Dead Sea. We are pleased to hear that you enjoyed our facilities. We acknowledge your concerns regarding the ice availability during your dining experience at our poolside restaurant. Your experience does not reflect the high standards we strive to maintain, and we will review our inventory management to prevent such occurrences in the future. Additionally, we appreciate your input regarding the recognition of loyalty members. Ensuring that our ALL Silver members feel valued is important to us, It is our aim to provide a personalized experience that reflects the loyalty of our guests. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even better experience. Best regards, Rawan Fakhouri Guest Relation Manager

Customer review rating 5.0/5

Ahmad H. Families - Confirmed reviews ALL

Amazing experience over all

Dear Ahmad H., Thank you for sharing your positive feedback. We are delighted to hear that you found your stay comfortable and had an amazing experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Rawan Fakhouri Guest Relation Manager

Customer review rating 4.0/5

Ghassan M. Families - Confirmed reviews ALL

Facilities are also great. A one feedback on the buffet dinner. A wide choice for sure, however the quality of hot food and main courses is poor, while salads, pizzas and starters are much better. I propose you have less number of dishes to reduce waste, and better quality hot food.

Dear Ghassan M., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your suite and our facilities. Your feedback regarding the buffet dinner has been noted, particularly your suggestion to focus on quality over quantity. We strive to provide a delightful dining experience and will certainly consider your insights as we continuously work to improve our offerings. Best regards, Rawan Fakhouri Guest Relation Manager

Other web-users rate our hotel

  • 860 reviews 9.1/10 Location
  • 2,065 reviews 7.6/10 Room
  • 4,778 reviews 9.3/10 Service
  • 10 reviews 8.5/10 WiFi
  • 1,400 reviews 9.6/10 Breakfast
  • 1,140 reviews 7.6/10 Cleanliness
  • 944 reviews 8.4/10 Amenities
  • 683 reviews 8.5/10 Pool

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