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ibis Jerusalem City Center Hotel

Customer review rating 4.4/5 921 reviews

ibis Jerusalem City Center
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Hotel extras

  • Situated in the heart of Jerusalem's city center

  • Enjoys a vast proximity to many religious and historic sites

  • KOSHER Hotel

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • Free Wi-Fi and Web Corner

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601
jerusalem
israel

Tel: +972732228888

Fax: (+972)732228899

Check-in from 15h00

Check out up to 11h00

  • EGGED :  78 18 75 74 45 CITY CENTER

  • CITY CENTER :  City Center Yaffo center

  • By plane

    BEN GURION INTL At 57km / 35 miles

  • By train

    TRAM At 0km / 0 miles

GPS :31.7820861, 35.220656

Our accommodation(s)

The comfortable and stylish rooms are furnished with our new Sweet Bed by ibis bed and bedding, the new ibis room offers the ultimate in comfort: large double bed, ensuite bathroom, hairdryer, desk, internet and LED flat TV with all the best channels.

Standard Room with 1 Queen-Size bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Triple Room

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
Rooms

Our restaurants and bars

DINING ROOM

Type of cuisine: Mediterranean

The right choice to feel great. A convivial buffet featuring traditional cuisine. Simply a pleasure. breakfast during the week as from 07:30 am until 10:30 am Saturday as from 07:30 am until 11:30 am

BAR

Non contractual photo

The Bar : a friendly place to get together at any time of day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Jerusalem City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

921 reviews

tripadvisor

TripAdvisor Rating 4.0/5

533 reviews

Very good location. We enjoyed

Customer review rating 4.4/5

Avraham M. Couples - 22/09/2020 Confirmed reviews ALL

Our stay was very good. But i didn't receive an answer for two mails i sent before coming.

well located , the room was clean

Customer review rating 4.4/5

Irit S. Families - 21/09/2020 Confirmed reviews ALL

we enjoy very much , but we payd a lot of money for the parking .

Great location / service and accommodation was okay

Customer review rating 4.4/5

Roi N. Couples - 19/09/2020 Confirmed reviews ALL

The location is great, however we had an issue with the shower where the rubber seal at the bottom of the door was missing and water kept coming out of the shower. Although we requested for it to get it fixed nothing was done. The breakfast was decent but we expected more protein variety.

enjoyment mixed with disapointment

TripAdvisor rating 4.0/5

Zahava and Avik... A 12/09/2020 TripAdvisor review

I'm a member since 2008. We like to be guests of Accor hotels and we use mostly Ibis hotels. Usually the services are very good. The stuff is always efficient and polite. Breakfast is very good and the location of this hotel is excellent. The room was very good but we were astonished to find on our bed a completely torn pillowcase. The bed mattress was not comfortable and it was hard to sleep. The towels were of bad quality or old. It was not the high standards of Ibis Jerusalem center hotel we were used to. The most disappointing matter is the loyalty membership. Accor sends mails offering deals like earning the points X3 per stay but they don't keep their promises. When you contact customer care to solve a problem it takes a very long time to get an answer if ay all. It is improper and not polite. I write all this not to attack but to try help to improve.

Dear Zahava, We thank you for your honest and sincerely apologize for our shortcomings. The incidents have reported to the relevant departments in view to improvement. We definitely hope that this issues will not prevent you for coming back. Please feel to contact me should you return. I will make my utmost to ensure your stay will be a comfortable and memorable one. Yours sincerely, Boris Mironov Guest Relations Manager

Well located

Customer review rating 4.4/5

Avivit Couples - 07/09/2020 Confirmed reviews ALL

It was very nice

Good stay in a great location

Customer review rating 4.4/5

Odelia Families - 07/09/2020 Confirmed reviews ALL

Located in the center of Jerusalem, close to the major cites, restaurants and entertainment, this hotel is a good choice to those who wish to explore Jerusalem conveniently. The food is decent, though they can work on the variety, especially now that the hotel serves mainly Israelis, and they expect more from their breakfasts and dinners. The rooms are nice and contain all the necessities.

Good stay

Customer review rating 4.4/5

Anonymous Families - 06/09/2020 Confirmed reviews ALL

Great customer service, comfort rooms, tasty breakfast.

Well located

Customer review rating 4.4/5

Anonymous Couples - 05/09/2020 Confirmed reviews ALL

Breakfast was good. The hotel is clean . The room is small

Dear Yudit S., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager
Customer review rating 4.4/5

Revital E. Couples - 05/09/2020 Confirmed reviews ALL

noise in the night from the club near by didn't sleep well..

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mironov Boris Guest Relations Manager

good stay

Customer review rating 4.4/5

Anonymous Families - 05/09/2020 Confirmed reviews ALL

the staff is very nice, the hotel is clean and everything was great. we had a great time

Dear Rotem P., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Good Stay

Customer review rating 4.4/5

Benny B. S. Couples - 04/09/2020 Confirmed reviews ALL

Your srevice, Clean room, Hotel stayle

Dear Beni B., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Well located, good stay!

Customer review rating 4.4/5

Asher B. Families - 02/09/2020 Confirmed reviews ALL

The hotel is well located and the staff were very pleasant, the rooms are designed well with modern feel. The only complaint that I have is about the service at the main desk, sometimes it was empty for long time and almost every time we’ve tried to call for service we haven’t got an answer. The staff were very helpful but again the service was a big long waiting. Something to preserve is the dining room director, we will remember him for the service and kindness.

Dear Asher B., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Good location

Customer review rating 4.4/5

Ravit G. Families - 02/09/2020 Confirmed reviews ALL

Very kind, but was confusing. I order night for 2 adults and 2 kids for 570 shekel, i order at your seller. But when we came they told us the order for 2 adults and one child and diffrent price that we got., we got small room and they dont try to change. And that is mot my problem that the order at the hotel not much to my order.

Dear Ravit G., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mironov Boris Guest Relations Manager

Well located, and very good brekfast

Customer review rating 4.4/5

Moti K. Families - 01/09/2020 Confirmed reviews ALL

I was stating in Ibis jerusalem city center hotel for 4 days with my family. Mostly Ienjoyed to stay at the hotel. 2 main disadvantages in the hotel are: 1. No parking. It is hirrible to look for a parking in this area, and even you find one, it is very expensive per hour (about 4 usd per hour) 2. The loby clerks are not avaliable in the phone. If you need simething, you must go diwn to the lobby, and talk with them. 3. There are no enough employees that can assist in the lobby, and in the dinner.

Dear Moti k., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mironov Boris Guest Relations Manager

Well located, value for money and good conditions

Customer review rating 4.4/5

Micha B. S. Families - 01/09/2020 Confirmed reviews ALL

The hotel is located nearby all the main tourist attractions, close to the Old city, Pedestrian street and Mahane Yehuda market. The price per a night was very attractive and the COVID-19 restrictions have been applied.

Dear Miki B., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Well located, modern pleasant rooms

Customer review rating 4.4/5

Sonia Families - 31/08/2020 Confirmed reviews ALL

Mostly good, service was a bit unorganised, a bed was missing and and our friends who'd booked to be next to us were not. Food was a bit limited though what was there was tasty. We had a problem with the shabbat keys not opening which was frustrating. But I would still recommend it.

Dear Sonya L., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mironov Boris Guest Relations Manager

Greqt location very close to center places

Customer review rating 4.4/5

Doron Couples - 31/08/2020 Confirmed reviews ALL

the stafe were very kind and helpful the food was very good as well

Dear Doron A., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Nice hotel, well located, bad mattress

Customer review rating 4.4/5

S. Y. Families - 31/08/2020 Confirmed reviews ALL

Very good location, nice and new amenities, but the mattress was very uncomfortable. Also check in took almost an hour with a long line.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mironov Boris Guest Relations Manager

Some small issues

Customer review rating 4.4/5

Itay Z. Families - 31/08/2020 Confirmed reviews ALL

Some small issues with check in process, the breakfast capsules and the room equipment.

Dear Itay Z., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mironov Boris Guest Relations Manager

Simple and good

Customer review rating 4.4/5

T Couples - 29/08/2020 Confirmed reviews ALL

Excellent hotel and great location. The big disappointment was from the reception staff for the service. We found a difference in the cost of staying at the hotel, between the payment we paid on the acor website and the actual payment at the hotel. Unfortunately 1. the treatment of the problem was not services 2. In the end we paid more than we had to pay

Dear Tami h., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

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