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ibis Jerusalem City Center Hotel

TripAdvisor rating 4.5/5 499 reviews
ibis Jerusalem City Center
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Hotel extras

  • Situated in the heart of Jerusalem's city center

  • Enjoys a vast proximity to many religious and historic sites

  • KOSHER Hotel

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • Free Wi-Fi and Web Corner

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601
jerusalem
israel

Tel: +972732228888

Fax: (+972)732228899

Contact email

Check-in from 15h00

Check out up to 11h00

  • EGGED :   78 18 75 74 45 CITY CENTER

  • CITY CENTER :   City Center Yaffo center

  • By plane

    BEN GURION INTL At 57km / 35 miles

  • By train

    TRAM At 0km / 0 miles

GPS :31.7820861, 35.220656

Our accommodations

The comfortable and stylish rooms are furnished with our new Sweet Bed by ibis bed and bedding, the new ibis room offers the ultimate in comfort: large double bed, ensuite bathroom, hairdryer, desk, internet and LED flat TV with all the best channels.

Standard Room with 1 Queen-Size bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Triple Room

  • Max. number of persons: 3
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room

  • Max. number of persons: 3
  • Area: From 19m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars

DINING ROOM

Type of cuisine: Mediterranean

The right choice to feel great. A convivial buffet featuring traditional cuisine. Simply a pleasure.

BAR

Photo non contractuelle / Strictly non binding

The Bar : a friendly place to get together at any time of day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Jerusalem City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

783 reviews

tripadvisor

TripAdvisor Rating 4.5/5

499 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything was fine

Customer review rating 4.4/5

Dominik Friends - 13/01/2020 Confirmed reviews ALL

Everything was fine, I am satisfied with room and service. There is only one thing - I used Reward Point from accor hotels club to reduce the price for the room but I was charged with full amount.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mironov Boris Guest Relations Manager

Well Located

TripAdvisor rating 4.5/5

Karen S Solo travel - 02/01/2020 TripAdvisor review

Ibis Jerusalem is well located being within walking distance of major sites of Old Jerusalem. It is also handy for the light rail that takes you the Yad Vashem museum in one direction and Old Jerusalem in the other. I'd like to commend Naama on reception who was very helpful rived nd needed to sort out a problem with my bank. Sadly the same cannot be said for most of the rest of the staff especially in the bar where they had a problem accepting cash payment for drinks I had to insist on making payment rather than their preferred option of charging my room for their convenience.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Boris Mironov Guest Relations Manager

Great location, but no parking and tiny neat room

Customer review rating 4.4/5

Hy Couples - 28/12/2019 Confirmed reviews ALL

Amazing location, good service and great breakfast are distinct pluses . We would like to have had a place to park our vehicle ( took 20 minutes to get to the one we were referred to). The rooms are near but rather small .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mironov Boris Guest Relations Manager

Comfortable, great location, wonderful stay

Customer review rating 4.4/5

Ilanit S. Friends - 28/12/2019 Confirmed reviews ALL

We had a great stay at the hotel. The location is wonderful. Nice design and comfy bed.

Dear Alona S., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Broken window causes a lot of noise and no sleep

Customer review rating 4.4/5

Lihi A. Couples - 18/12/2019 Confirmed reviews ALL

We came back to our room (1 AM) after a long day of traveling the city, just to find that the window won't close! We called the reception and they sent a representative who told us that at that the maintenance guy was out and that the window can only be repaired the next morning, so he used duct tape(!) to hold the window partially closed. There was so much noise and loud music from outside we COULDN'T SLEEP ALL NIGHT. We only stayed for one night to begin with! No room replacement was offered to us, no extra nights. NOTHING! Very bad experience.

שלום ליהי, הייתי רוצה להתנצל בשמי ובשם המלון על חווית האירוח השלילית אשר חוויתם במלונינו. אני אישית יצור איתכם קשר ביומיים הקרובים כדי לפתור את הבעיה. אשמח לעמוד לשירותכם בכל נושא. בוריס מירונוב מנהל יחסי אורחים

Great Staff and facility was very cleanand organized.

Customer review rating 4.4/5

E. B. Couples - 18/12/2019 Confirmed reviews ALL

The attention to detail of all of our requests were met or exceeded. The hotel was friendly and warm. The location was great. The food was really good.

Dear Eliezer B., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Nice hotel great location

Customer review rating 4.4/5

Roni Couples - 06/12/2019 Confirmed reviews ALL

Nice, convenient, rooms are small but enough, very good breakfast, great location. On the pros side noise on Friday afternoon from the cafe next to the lobby was terrible. Needed to find parking that’s near by and open on Saturday which’s not easy.

Dear Roni S., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relation Manager

the best value for money in Jerusalem

Customer review rating 4.4/5

David K. Couples - 04/12/2019 Confirmed reviews ALL

It is not the first time for me, but it is always my first choice in Jerusalem to the location staff and facilities.

Dear David K., Thank you for your review, we glad you enjoy your staying with us. We hope to see you again in our hotels ibis Jerusalem City Center and ibis Styles Jerusalem city Center. Best Regards. Boris Mironov Guest Relation Manager.

A great and safe place to stay in Jerusalem.

Customer review rating 4.4/5

Dr. M. V. Families - 22/11/2019 Confirmed reviews ALL

. We stayed there for 8 days. Courteous and prompt service by front desk. Great service at the bar and at breakfast and great value for the money. The rooms were clean, spacious. Centrally located and we were able to walk to all the sites. Would recommend it as a place to stay and it will be our choice again if we will visit Jerusalem again. Special thanks to Nama at the front and Anan at the Bar!

Dear Dr. Mohan V., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager

Fine, but could have been better

Customer review rating 4.4/5

Louise Solo - 17/11/2019 Confirmed reviews ALL

The room was a little shabby with curtains with holes in, etc. There were many people at the breakfast with things running out and not replenished quickly or at all. Overall it was okay with no major complaints.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mironov Boris Guest Relations Manager
Customer review rating 4.4/5

Anonymous Friends - 17/11/2019 Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mironov Boris Guest Relations Manager

Excellent hotel

Customer review rating 4.4/5

Adi Families - 15/11/2019 Confirmed reviews ALL

Everything was wonderful. Breakfast was very good. Very good room and cleaned daily. Super good TV programs. The team and management were very helpful. Thanks for everything!

Dear Adrian G., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Evening Manager

Excellent hotel

TripAdvisor rating 4.5/5

Adrian G Family - 15/11/2019 TripAdvisor review

Everything was wonderful. The hotel is close to the old town. Very good vegan breakfast. Nice decorated room and cleaned daily. Various TV programs. The team and the management were very helpful. Thanks for everything.

Dear Adrian, We are delighted by your elegant commentary and happy that you enjoyed many of our offerings. Furthermore, we thank you for the positive comments pertaining to the team and management who contributed to success of your visit. We remain here at your service always. Respectfully yours, Sandra Evening Manager

The perfect location for exploring Jerusalem Center and Old City.

Customer review rating 4.4/5

Eric Business - 10/11/2019 Confirmed reviews ALL

Convenient, comfortable, and centrally located to everywhere I needed to go. I had several meetings on Jaffa and near Ben Yehuda. The room was more than adequate and breakfast was very good. The laundry service was fast and reliable, something I cannot say about other hotels. Very helpful front desk staff, especially a young lady named Paradise.

Dear Eric V., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Paradise . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Evening Manager

Great Location Makes a Great Stay!

Customer review rating 4.4/5

Jkw Families - 08/11/2019 Confirmed reviews ALL

Very pleased with our stay there in Jerusalem! Staff was excellent and very helpful, the room was very clean, and the breakfast buffet was OUTSTANDING! Loved the location as it was just a short walk to the Old City as well as to the Market. The Strassenbahn was right outside the door and plenty of excellent restaurants within walking too. Would definitely recommend this hotel!

Dear Jacqueline W., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Evening Manager

So so

Customer review rating 4.4/5

Jean F. Couples - 07/11/2019 Confirmed reviews ALL

Average. Nothing special.

Dear Jean-F. A., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Evening Manager

Perfect location, clean, modern and helpful and receptive staff

Customer review rating 4.4/5

Teresa Couples - 07/11/2019 Confirmed reviews ALL

Very pleased

Dear Maria Teresa D., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Evening Manager

pretty good stay.

Customer review rating 4.4/5

Anonymous Families - 05/11/2019 Confirmed reviews ALL

good stay overall. room was very small. there wasn't much space for our luggage. the elevators are too small and there are too few of then considering how many large groups seem to stay at the hotel. breakfast was decent but nothing special.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandra Evening Manager

Great vacation!

Customer review rating 4.4/5

Shlomit Couples - 29/10/2019 Confirmed reviews ALL

The room was excellent, breakfast was great, the hotel is beautiful and very clean. Location is the best in Jerusalem.

Dear Shlomit T., We are grateful for your kind feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Evening Manager

Very good experience

Customer review rating 4.4/5

C. B. Solo - 28/10/2019 Confirmed reviews ALL

Efficient check in great bedding quite good breakfast Overall good value for money in good location

Dear B. C., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sandra Evening Manager
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