ibis Jerusalem City Center Hotel

Bad experience went with my family, asked to stay

Thank you for Nice holyday :)

Good place renew rooms good breakfest

perfect

The team was great and kind. Food was ok. The room was clean.

A very good overnight stay. Just as I had expected from Ibis.

I'm a member since 2008. We like to be guests of Accor hotels and we use mostly Ibis hotels. Usually the services are very good. The stuff is always efficient and polite. Breakfast is very good and the location of this hotel is excellent. The room was very good but we were astonished to find on our bed a completely torn pillowcase. The bed mattress was not comfortable and it was hard to sleep. The towels were of bad quality or old. It was not the high standards of Ibis Jerusalem center hotel we were used to. The most disappointing matter is the loyalty membership. Accor sends mails offering deals like earning the points X3 per stay but they don't keep their promises. When you contact customer care to solve a problem it takes a very long time to get an answer if ay all. It is improper and not polite. I write all this not to attack but to try help to improve.

Excellent Hotel in one of the best location in Jerusalem, new facility, great service, very good breakfast, clean small rooms but has all that we needed, the best value for the money, i will defiantly come back to this hotel again

Ibis Jerusalem is well located being within walking distance of major sites of Old Jerusalem. It is also handy for the light rail that takes you the Yad Vashem museum in one direction and Old Jerusalem in the other. I'd like to commend Naama on reception who was very helpful rived nd needed to sort out a problem with my bank. Sadly the same cannot be said for most of the rest of the staff especially in the bar where they had a problem accepting cash payment for drinks I had to insist on making payment rather than their preferred option of charging my room for their convenience.

Everything was wonderful. The hotel is close to the old town. Very good vegan breakfast. Nice decorated room and cleaned daily. Various TV programs. The team and the management were very helpful. Thanks for everything.

New hotel located on Jafa street - walking distance from the old city, Mamila and Jerusalem center. Nice room with excellent breakfast.Staff was very cooperative and answered all our needs. Recommended!

1. There was a problem with the water in the shower going from hot to cold unexpectadley which wasn't solved. 2. Reception didn't answer the phonea number of times when we called from the room. otherwise experience was positive, professional staff, good service, nice atmosphere, clean, good food.

The hotel is best located in Jaffa Street near Zion square. Breakfest and reception service were very good. The room was nice but the shower smells bed. Also there was not enought toilet paper. Overall the hotel is very good one and has very high value for the money.

Ibis Jerusalem is extremely well located. About 600m from Jaffa gate - THE entrance gate to the old Jerusalem Hotel has no parking space - best to park the car at Safra Parking - be aware that this parking is closed Friday 6pm till Saturday 6pm Hotel staff - all were extremely friendly and helpful with exception of Uhud - she was at the reception desk and had a 'I don't care' approach - not friendly at all. Instead of a 'Can I help you?' or something like that, she only looked at me. On top of that, she was VERY rude to the bell boy. I checked out, she gave me the envelope without saying any word.. and turned her head to her colleagues and went in the office - I supposed she would return within seconds to answer my remaining questions but she returned only >5 mins. Being an Accor Platinum member, I did not see such rudeness in any other hotel I have been. Pity that the Uhud 'experience' masked the extremely helpfulness and friendliness of the other hotel staff. Room - good internet, very well working AC, good quality of sleep, bath room was great. Breakfast - superb breakfast with nice Israeli varieties. Bar - very nice happy hour - daily 18h to 19h. I would return to this hotel in case of a next Jerusalem visit

Everything's fine, especially the morning breakfast (special thanks to Mr. Hani Younan, Head of Dining Room) and the happy hour from 6.00 p.m. to 07.00 p.m. at the lobby bar. The room could have been better cleaned and towels changed but it was nonetheless acceptable. Hotel very close to public transports (tram) and also close by foot to the old city. If you have children, I recommend to go to the Time Elevator in the Malilla Mall.