ibis Amman 3 stars

Customer review rating (ALL Rating) 4.0/5 1,068 reviews

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Description

Hotel extras

  • Fuel your day with breakfast buffet before exploring Amman

  • Stay opposite Amman Mall for easy shopping and everyday convenience

  • Connect effortlessly with fast Wi-Fi throughout the hotel

  • Work and meet with ease in flexible meeting spaces

  • Keep up your routine with a workout whenever it suits you

Our accommodation(s)

Hotel location

ibis Amman

61 Mohd Fayadh Al Assaf Street, PO BOX 4606, P.O Box.4606,
11953 AMMAN
Jordan

GPS:31.990072, 35.864897

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

OOPEN PASTA & GRILL

OOPEN PASTA & GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,068 reviews

Customer review rating 0.5/5

Riyadh A. Business - Confirmed reviews ALL

The hotel is generally very nice and has a good reputation. However, I had a very disappointing experience during my stay. While staying in Room 210, I discovered that USD 200 had been taken from my wallet, which was kept inside my luggage bag. I immediately reported the incident to the hotel administration. Unfortunately, it took three days for them to provide feedback. I provided all the necessary evidence, including bank SMS notifications and money exchange records from Jordan, to demonstrate that I had the cash in my possession before the incident. After their investigation, the hotel informed me that they had questioned the room service employee, who denied taking anything, and no further action was taken. I would also like to point out that I did not request room cleaning during my stay, and both room key cards remained with me at all times. Furthermore, no orientation or information was provided regarding hotel security procedures, such as the availability of a safe deposit box. Had I been informed, I would have either stored my wallet in the safe or carried it with me. I am writing this to express my extreme dissatisfaction with the way this matter was handled. What happened was very disappointing, especially considering the hotel's otherwise positive reputation and quality of service.

Dear Mr. Riyadh A., Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Following your report regarding the missing cash, our Duty Manager immediately initiated a thorough investigation, including reviewing the electronic door lock records and CCTV footage available in the relevant areas. We also interviewed the team members who had access to the floor during your stay. The investigation did not reveal any evidence of unauthorized access to your room. Regarding room cleaning, as explained during your stay, our Housekeeping team performs cleaning services only when there is no "Do Not Disturb" sign displayed on the room door, in accordance with our operational procedures and guest privacy standards. We would also like to clarify that all guest rooms are equipped with an in-room safe deposit box, which is visibly installed and available for securing valuables throughout the stay. While we understand your disappointment, we take all guest concerns seriously and conduct investigations with the utmost care and professionalism. We appreciate your recognition of the hotel's positive reputation and service quality and regret that this experience has affected your overall impression. Thank you again for sharing your feedback, and we wish you all the best. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 0.5/5

Rabih S. Couples - Confirmed reviews ALL

room not that much clean bathroom very old and not clean tv os old model telephone is very old

Dear Rabih S., Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Savinay L. Families - Confirmed reviews ALL

Great service and hospitality

Dear Savinay l., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 2.5/5

Zeina S. Solo - Confirmed reviews ALL

The rooms and hotels needs more improvement (furnishes) and the breakfast is very simple

Dear Zeina S., Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.5/5

Abdussalam A. Business - Confirmed reviews ALL

Great experience, i would stay in more and more everytime

Dear Mr. Abdussalam A., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Other web-users rate our hotel

  • 455 reviews 9.3/10 Location
  • 782 reviews 3.3/10 Room
  • 950 reviews 8.1/10 Service
  • 15 reviews 6.1/10 WiFi
  • 401 reviews 3.4/10 Cleanliness
  • 336 reviews 2.5/10 Comfort
  • 180 reviews 5.4/10 Breakfast
  • 129 reviews 3.7/10 Amenities

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