Dear Mr. Amjad M., Thank you for sharing your feedback and for your continued preference for ibis Amman. We sincerely apologize that the parking arrangements did not meet your expectations. We understand your preference to keep your car keys with you, especially overnight, and we appreciate your concerns regarding the valet parking arrangement. Your feedback is valuable and will be shared with the concerned team as we continuously review ways to improve our guests' experience. We hope to have the pleasure of welcoming you back and providing you with a better experience on your next visit. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Rami K., Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location. However, we regret that the room maintenance did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our Maintenance and Housekeeping teams for review and necessary follow-up. We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Saly W., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Mertcan Z., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Bushra, Thank you for taking the time to share your feedback. We are sorry to learn that some aspects of your stay did not meet your expectations. Please accept our apologies for the missing in-room amenities, including the refreshments, slippers, and personal care items, as well as the inconvenience caused by the leaking shower. Your comments have been shared with our Housekeeping and Maintenance teams to ensure better attention to room preparation, amenities, and maintenance standards. We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have another opportunity to welcome you back and provide you with a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Ali, Thank you for sharing your positive feedback and for choosing ibis Amman for your stay. We are delighted to know that you found our hotel to be good value for money. It is especially rewarding to hear your kind words about our housekeeping team member (Emad) on the third floor. We will be happy to share your appreciation with our team, as such recognition is a great motivation for our colleagues. We look forward to welcoming you back to ibis Amman for another pleasant stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Nelu N., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Srisak L., Thank you for sharing your feedback. We appreciate your positive comment regarding cleanliness and understand your concerns about the condition of the carpets and bathrooms. We recognize the importance of maintaining comfortable and well-presented rooms, and your comments regarding the need for updates and refurbishment are well noted and will be shared with our management team. We hope to have the opportunity to welcome you back to ibis Amman for an improved experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mahmoud S., Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Yasmeen A., Thank you for sharing your feedback. We are pleased to hear that you enjoyed a relaxing stay at ibis Amman and found our accommodation comfortable, with all the services you needed readily available. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Alnajjar Y., Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We take your comments regarding cleanliness and the conduct of our staff very seriously. We are currently trying to reach you to obtain further details about the incident so that we can investigate the matter properly and take the necessary action. We regret the inconvenience caused and appreciate your cooperation in helping us address your concerns. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Thank you for your wonderful review and for recommending ibis Amman! We are delighted to hear that you enjoyed our convenient location, comfortable and quiet room, and the friendly service provided by our team throughout your stay. We also sincerely appreciate your support of our sustainability efforts by choosing to limit room cleaning and towel changes during your stay. Your consideration makes a positive difference. Your kind words are a great motivation for our entire team. We look forward to welcoming you back to ibis Amman for another excellent stay! Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Zewar A., Thank you for sharing your feedback. We are truly sorry that your experience at ibis Amman did not meet your expectations, especially as you have always enjoyed staying at ibis hotels. We apologize for the inconvenience caused by the lack of power outlets near the bed and the incompatibility of the outlets with the water boiler and iron. We also regret that our Front Desk team did not provide a more helpful solution when you requested an adapter. This is not the level of service we aim to deliver. Your comments have been shared with the relevant team for review and improvement. We appreciate your feedback and hope to have the opportunity to restore your confidence in ibis Amman during a future stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mamoun A., Thank you for sharing your feedback. We are pleased to know that you found our location convenient. We understand your concerns regarding the parking arrangements. Please note that the valet parking service is operated by a third-party company and is not directly managed by the hotel. We appreciate your feedback regarding the change in parking arrangements and will take your comments into consideration as we continue to improve our guests’ experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back to ibis Amman. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Hatem A., Thank you for sharing your feedback and for your kind words about our friendly team. We sincerely apologize that the condition of the mattress and bathroom did not meet your expectations. Your comments are important to us, and we will share them with our Maintenance and Housekeeping teams to address these areas and improve our rooms. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Sanad A., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mohamed M., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Karin K., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a comfortable stay and that our team made you feel welcome through their friendliness and helpfulness. Your kind words are truly appreciated and will be shared with the team. We also appreciate your feedback regarding the room temperature. We understand that comfort preferences can vary, and we are sorry that the temperature was colder than you expected. As you mentioned, the heating system is subject to seasonal operation, but we will be happy to assist with alternative solutions whenever possible. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Amman for another pleasant stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. M F. M., Thank you for choosing ibis Amman again and for sharing your feedback. We are sorry to learn that your recent stay did not meet the expectations set by your previous visits. Please accept our apologies for the shortcomings in housekeeping and for the inconvenience caused by the mini fridge not working, even after it was replaced. Your comments are important to us and will be shared with the concerned teams to help us improve our service and maintenance standards. We truly value your loyalty and regret that this stay was not as pleasant as your previous experiences. We hope to have the opportunity to welcome you back and provide you with the improved experience you deserve. Kind Regards Lama’ Almasarwah Rooms Division Manager