Dear Mr. Thank you for your wonderful review and for recommending ibis Amman! We are delighted to hear that you enjoyed our convenient location, comfortable and quiet room, and the friendly service provided by our team throughout your stay. We also sincerely appreciate your support of our sustainability efforts by choosing to limit room cleaning and towel changes during your stay. Your consideration makes a positive difference. Your kind words are a great motivation for our entire team. We look forward to welcoming you back to ibis Amman for another excellent stay! Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Zewar A., Thank you for sharing your feedback. We are truly sorry that your experience at ibis Amman did not meet your expectations, especially as you have always enjoyed staying at ibis hotels. We apologize for the inconvenience caused by the lack of power outlets near the bed and the incompatibility of the outlets with the water boiler and iron. We also regret that our Front Desk team did not provide a more helpful solution when you requested an adapter. This is not the level of service we aim to deliver. Your comments have been shared with the relevant team for review and improvement. We appreciate your feedback and hope to have the opportunity to restore your confidence in ibis Amman during a future stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mamoun A., Thank you for sharing your feedback. We are pleased to know that you found our location convenient. We understand your concerns regarding the parking arrangements. Please note that the valet parking service is operated by a third-party company and is not directly managed by the hotel. We appreciate your feedback regarding the change in parking arrangements and will take your comments into consideration as we continue to improve our guests’ experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back to ibis Amman. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Hatem A., Thank you for sharing your feedback and for your kind words about our friendly team. We sincerely apologize that the condition of the mattress and bathroom did not meet your expectations. Your comments are important to us, and we will share them with our Maintenance and Housekeeping teams to address these areas and improve our rooms. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Sanad A., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mohamed M., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Karin K., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a comfortable stay and that our team made you feel welcome through their friendliness and helpfulness. Your kind words are truly appreciated and will be shared with the team. We also appreciate your feedback regarding the room temperature. We understand that comfort preferences can vary, and we are sorry that the temperature was colder than you expected. As you mentioned, the heating system is subject to seasonal operation, but we will be happy to assist with alternative solutions whenever possible. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Amman for another pleasant stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. M F. M., Thank you for choosing ibis Amman again and for sharing your feedback. We are sorry to learn that your recent stay did not meet the expectations set by your previous visits. Please accept our apologies for the shortcomings in housekeeping and for the inconvenience caused by the mini fridge not working, even after it was replaced. Your comments are important to us and will be shared with the concerned teams to help us improve our service and maintenance standards. We truly value your loyalty and regret that this stay was not as pleasant as your previous experiences. We hope to have the opportunity to welcome you back and provide you with the improved experience you deserve. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Ravi G., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Waseem A., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your loyalty to ibis and are pleased to know that you found our location excellent and convenient. We are sincerely sorry to hear that your stay at ibis Amman did not meet your expectations, especially after having positive experiences at other ibis hotels, including ibis Doha. We understand that as a regular ibis guest, you have certain expectations regarding comfort and service, and we regret that we were not able to meet them during this stay. Your comments are very important to us and will be shared with our team to help us identify the areas where we need to improve. We hope you will give us another opportunity to welcome you and provide you with the comfortable experience you have come to expect from ibis. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mahmoud A., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Saif, Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Ali, Thank you very much for your detailed and kind review. We are delighted to know that you had a comfortable stay and appreciated our convenient location, friendly team, breakfast, and the warm service provided by our guards, reception, valet, and housekeeping teams. We truly appreciate your comments regarding the dated furniture and bathrooms. We understand these areas can benefit from improvement, and your feedback is valuable to us as we continue working on enhancing the hotel and guest experience. It is especially encouraging to hear that you would happily stay with us again. We look forward to welcoming you back to ibis Amman and hope you will notice positive improvements during your next visit. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Aram A. D., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Carol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Itai M., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Nabil A. I., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Herbert G. R. V., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and found the breakfast decent. We sincerely apologize for the unpleasant smell in the bathroom and for the issue with the air-conditioning controller. These are not the standards we aim to provide. We have shared your comments with our Housekeeping and Maintenance teams for immediate follow-up and corrective action. We appreciate your feedback as it helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a better experience on your next visit. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Huusam K., Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager