ibis Amman Hotel 3 stars

This is not my first time in Ibis Amman, Always was Welcomed By Miss Adele which she was very friendly and helpful and always smiling, Rooms needs renevotion, old bathroom as well.

Good

I enjoyed my stay in Ibis; the staff is very friendly and helpful. Special Thanks to the reception staff.

I loved it , warm welcoming , nice staff and delicious breakfast

Staffs are very co-operative and take due care of all the visitors following all Covid protocols.

I would like to take the opportunity in Thanking the front desk employees Adelle and Her Supervisor Joliana khoury for their kind treatment and welcoming and hospitality. I recommend all visitors to ask about them while booking and checking in to have the best service

The hotel was not clean at all I didn’t feel comfortable

This was my second stay in this nice hotel. what I like most is the hospitality and support from the front office team that I usually observe. What I think they need to work on is the following: 1- More training for the House keeping team for more professional way of cleaning the rooms. 2- Changing the rooms Pillows as they caused me a neck pain that requires physio-therapy. 3- Changing the Towels and use different Cleaning Detergent since it has a very bad smell when it touches water. 4- Adjusting the TV channels as almost 60% of the channels were not working and only few channels that you can watch.

Good stay, friendly team, supportive team

It was very nice and quit place to stay everything was good

I have always chosen Ibis Amman for my short trips to Jordan. The location is great and all the essentials you might need are walking distance. The staff is professional, helpful, and friendly and the rooms are clean and comfortable. The breakfast is nice and well diversified. There is bar/cafe at the ground floor, and provide a very comfortable taxi service!

The staff has been responsive, helpful, and very kind, especially Juliana from the front desk and Murad. Having such a team made my stay pleasant. The rooms are clean and comfortable, and the location is just perfect.

I requested baby bed but no one help me

Staff were very accommodating and assisted whenever requested to. They were super friendly. However, the maintenance of the overall building needs serious attention. The worn furniture in the rooms and the old linen with stains or holes added to the grubby feel. The towels while obviously washed from the bleach odor, were discoloured and off putting. The bathrooms in particular need serious maintenance. It would seem that cleaning staff are not well trained or supervised for that matter. Droppings of hand sanitizer in the elevators was also a sign that the management team were not doing regular maintenance checks of the building. The business center desks were covered in dust. The room service menu was very limited.

Furniture it's very old and no soap also room not fully cleaned