ibis Amman 3 stars

Customer review rating (ALL Rating) 3.9/5 1,065 reviews

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61 Mohd Fayadh Al Assaf Street, PO BOX 4606, P.O Box.4606,, 11953 AMMAN, Jordan

Description

Hotel extras

  • Fuel your day with breakfast buffet before exploring Amman

  • Stay opposite Amman Mall for easy shopping and everyday convenience

  • Connect effortlessly with fast Wi-Fi throughout the hotel

  • Work and meet with ease in flexible meeting spaces

  • Keep up your routine with a workout whenever it suits you

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo 1 out of 2 - Room with 2 single beds equipped with the new bedding

Equipped with the new Sweet Bed by ibis bedding, this new ibis room offers the ultimate in comfort: two cozy beds, desk, internet, parquet flooring, LCD flat screen TV with all the best channels and a bathroom with shower box.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Equipped with the new Sweet Bed, this room offers the ultimate comfort, including VIP amenities, slippers, free soft drink (minibar) per person per day, late check-out guaranteed 2 extra hours, Internet, TV, bathroom with shower box.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis Amman

61 Mohd Fayadh Al Assaf Street, PO BOX 4606, P.O Box.4606,
11953 AMMAN
Jordan

GPS:31.990072, 35.864897

Telephone
Fax +962 6 579 9099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 158 rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • 126 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Elevator to all floor

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

6 Meeting rooms

Business Center

  • Self service business center

Well-being

GYM Currently unavailable

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 2.43 € 2 JOD Per day

OOPEN PASTA & GRILL

Photo out of - OOPEN PASTA & GRILL

OOPEN PASTA & GRILL

Cooking style
International
Capacity
80
Accessibility
Accessible service
11953 Amman, Jordan
Telephone +962 5799330

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Halal menu
  • Vegetarian menu

OOPEN PASTA & GRILL

Open 24 hours, early and late riser breakfast and light snacks.

Wedding venue Available at our door terrace only and Max Capacity 170 people Wedding planner will be extra charge if requested. menu options are available open buffet or Snacks

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,065 reviews

Customer review rating 1.0/5

Peter R. Business - Confirmed reviews ALL

Dear Peter R., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations. While we are pleased to know that you found the room clean, we are very sorry about the poor condition and maintenance of the room, including the cracked shower base, hair in the shower, worn mattress, cigarette burns, and dim lighting. We understand that these issues can significantly affect the comfort and overall impression of your stay. We also regret that our breakfast did not meet your expectations. Your comments have been shared with the relevant teams for review and follow-up, particularly regarding room maintenance, bathroom condition, and breakfast quality. We appreciate your honest feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 5.0/5

Tamara Q. Families - Confirmed reviews ALL

Dear Ms. Tamara, Thank you very much for your kind feedback. We are delighted to know that you had a comfortable and pleasant stay and that you appreciated the friendly service provided by our team. We are also pleased that you enjoyed our convenient location. Your kind words are a great motivation for our staff to continue providing the best possible service to our guests. We look forward to welcoming you back to ibis Amman soon. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Ezzeddin A. Families - Confirmed reviews ALL

Dear Mr. Ezzeddin A., Thank you very much for your kind review and for sharing your experience at ibis Amman. We are delighted to know that you enjoyed our excellent location, breakfast, and the friendly and supportive service provided by our team. We are especially pleased that you found the hotel convenient, with restaurants, shops, Amman Mall, and taxis easily accessible nearby. We also appreciate your honest comments regarding the need for renovation, including room painting, bathroom upgrades, and furniture. We understand these are important areas for improving our guests’ comfort, and your feedback has been shared with the concerned management. Thank you again for your valuable feedback. We look forward to welcoming you back to ibis Amman and providing you with an even better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 1.5/5

Nashed N. Solo - Confirmed reviews ALL

Dear Nashed N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Customer review rating 0.5/5

A. H. S. A. H. S. Solo - Confirmed reviews ALL

Dear A., Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Peter R., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations. While we are pleased to know that you found the room clean, we are very sorry about the poor condition and maintenance of the room, including the cracked shower base, hair in the shower, worn mattress, cigarette burns, and dim lighting. We understand that these issues can significantly affect the comfort and overall impression of your stay. We also regret that our breakfast did not meet your expectations. Your comments have been shared with the relevant teams for review and follow-up, particularly regarding room maintenance, bathroom condition, and breakfast quality. We appreciate your honest feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 5.0/5

Tamara Q. Families - Confirmed reviews ALL

Was very good, comfortable and very nice staff, location very good, thanks.

Dear Ms. Tamara, Thank you very much for your kind feedback. We are delighted to know that you had a comfortable and pleasant stay and that you appreciated the friendly service provided by our team. We are also pleased that you enjoyed our convenient location. Your kind words are a great motivation for our staff to continue providing the best possible service to our guests. We look forward to welcoming you back to ibis Amman soon. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Ezzeddin A. Families - Confirmed reviews ALL

The staff are very friendly and supportive. The location is excellent and very close to many restaurants and shops, especially Amman Mall, which contains everything you need as a visitor to the city. It is very easy to find a taxi, as they are always available next to the hotel’s main gate. Breakfast is excellent. The hotel needs renovation (rooms painting, upgrading the bathroom, and modernizing the furniture).

Dear Mr. Ezzeddin A., Thank you very much for your kind review and for sharing your experience at ibis Amman. We are delighted to know that you enjoyed our excellent location, breakfast, and the friendly and supportive service provided by our team. We are especially pleased that you found the hotel convenient, with restaurants, shops, Amman Mall, and taxis easily accessible nearby. We also appreciate your honest comments regarding the need for renovation, including room painting, bathroom upgrades, and furniture. We understand these are important areas for improving our guests’ comfort, and your feedback has been shared with the concerned management. Thank you again for your valuable feedback. We look forward to welcoming you back to ibis Amman and providing you with an even better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 1.5/5

Nashed N. Solo - Confirmed reviews ALL

Arrogant and cold reception staff. I arrived for my booking on August 19th at around 11:30 AM, and they made me wait until 12:00 PM only to tell me to leave and come back later. When I returned, they made me wait another half hour. On top of that, the room was basic, old, and had annoying moths. There was zero friendliness... Greeting from Kuwait.

Dear Nashed N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Customer review rating 0.5/5

A. H. S. A. H. S. Solo - Confirmed reviews ALL

It was the worst experience that I had to leave the second day from my frustration, management needs to review what’s going on on site , the staff are very rude , the security are the rudest threatening me with government to force the rules in a very impolite way , the entrance is full of private taxi drivers giving looks in a bad way. Electricity outage suddenly and when the guy came to check he explained that am charging 2 phones at the same time. The floor is not clean. I’ll never go back again or recommend this place , I moved to another hotel that respects me and treats me well. I hope u take the comments under consideration and have a close eye on this hotel with such a group that I had a very good experience with in Riyadh & Kuwait Accor was giving a different experience.

Dear A., Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and best regards, Adele Habaybeh Front Office Manager

Customer review rating 4.0/5

Bony M. Business - Confirmed reviews ALL

Cleaning to be improved in toilets and fixe the bathroom

Dear Bony M., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Customer review rating 4.5/5

Bassim A. Solo - Confirmed reviews ALL

Good hotel, nice hotel it’s making me happy and a relief. I appreciate Mr qais to hospitality

Dear Mr. Bassim A., Thank you very much for your kind and positive review! We are delighted to know that you enjoyed your stay and that our hotel made you feel comfortable and relaxed. We especially appreciate your kind words about Mr. Qais and his hospitality. We will be happy to share your compliments with him. It was a pleasure having you with us, and we look forward to welcoming you back to ibis Amman soon! Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 0.5/5

Mahmoud T. Families - Confirmed reviews ALL

The smell is so bad and the corridor so dirty, not welcoming team

Dear Mr. Mahmoud T., Thank you for sharing your feedback. We sincerely apologize that the cleanliness of the room and corridor, as well as the welcome from our team, did not meet your expectations. We understand how important a clean and pleasant environment is for a comfortable stay. Your comments have been shared with our Housekeeping and Front Office teams for immediate attention and improvement. We are also reviewing the condition of the common areas to ensure better standards are maintained. We truly regret the disappointing experience and hope to have the opportunity to welcome you again and provide you with a much better stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 5.0/5

Hasan E. Business - Confirmed reviews ALL

It’s good experience and the staff is great

Dear Valued Guest Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 1.0/5

Fadi A. Business - Confirmed reviews ALL

booked the room with the understanding that payment would be made upon arrival, and I received a confirmation of my reservation. However, when I arrived at the hotel, I was informed that my reservation had been cancelled because there was no Visa card available to charge. I explained that there should have been no need to charge my card in advance, since my booking clearly stated that payment was to be made upon arrival. Furthermore, I was never notified in any way that my reservation had been cancelled before I arrived at the hotel. Overall, this was a very uncomfortable and disappointing experience. The way the hotel handled the situation was inappropriate and caused unnecessary inconvenience.

Dear Mr. Fadi A., Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and disappointment caused. We understand your frustration, especially as you had received a reservation confirmation and were expecting to settle the payment upon arrival. We also regret that you were not properly informed about the cancellation before reaching the hotel. We will review what happened with our Reservations team to better understand why the reservation was cancelled and why the communication regarding the cancellation was not received. We understand that clear and timely communication is very important, and we are sorry that we did not meet your expectations in this case. Thank you for bringing this matter to our attention. Your feedback will help us improve our procedures and communication with our guests. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 0.5/5

Sultan A. Couples - Confirmed reviews ALL

Room not clean , flies in the room poor service

Dear Mr. Sultan A., Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Jamil B. Business - Confirmed reviews ALL

Very cooperative team And lovely smile

Dear Jamil B., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Customer review rating 1.0/5

Abdo H. Solo - Confirmed reviews ALL

The furniture is too old, bathroom in bad condition, no toothbrush. At breakfast the toast can’t be eaten, no plastic spoon or fork!

Dear Mr. Abdo H., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our team’s attitude and the valet service, as providing friendly and helpful service is very important to us. We also sincerely apologize that some aspects of your stay did not meet your expectations. Your comments regarding the condition of the furniture and bathroom, as well as the breakfast quality and missing items, have been noted and shared with the concerned teams for immediate review and improvement. Please note that toothbrushes and other personal amenities are available upon request at the reception, in line with our environmental commitment. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a more comfortable experience in the future. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

Ac not working properly, maintenance did not come

Dear Mr. Yousif Shihabi, Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely staff

Dear Mr. Jehad Alawneh, Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 2.0/5

Mujtaba Q. Families - Confirmed reviews ALL

Staff is good, but the rooms are in a sorry state, not at all expected from ibis - I've been in a few around the world. Amenities not working properly, lift lobbies and common areas dirty.

Dear Mr. Mujtaba, Thank you for taking the time to share your feedback following your recent stay at ibis Amman. We are pleased to know that you found our staff helpful. However, we are truly sorry to learn that the condition of your room and our public areas did not meet your expectations or the standards you have experienced at other ibis hotels. Please accept our sincere apologies for the issues you encountered with the room amenities and the cleanliness of the lift lobbies and common areas. Your comments have been shared with the relevant teams, as they help us identify areas where we need to improve. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 3.0/5

Haneen M. Business - Confirmed reviews ALL

Great location. Easy to walk to different places. Shopping centers and cafeshops for work.

Dear Ms. Haneen, Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 4.0/5

Zainul A. K. Solo - Confirmed reviews ALL

value for money

Dear Zainul A. K., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 2.5/5

Feda A. Friends - Confirmed reviews ALL

Good but need renovations

Dear Ms. Feda , Thank you for taking the time to share your feedback following your stay at ibis Amman. We are pleased to know that you had a good stay overall. We also appreciate your comments regarding the furniture and the need for renovations. Your feedback is valuable to us, and we continuously work on improving our facilities to provide a more comfortable experience for our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Kind Regards Lama’ Almasarwah Rooms Division Manager

Customer review rating 3.5/5

Asma Q. Couples - Confirmed reviews ALL

This is not the first time we stayed at the Ibis Amman, so far every time we stayed we were happy. Location is prime, friendly staff, price was great too. The hotel rooms, bathrooms and breakfast buffet need some attention/ upgrades, but over all we enjoyed our stay there!

Dear Ms. Asma, Thank you for choosing ibis Amman once again and for sharing your kind feedback. We are delighted to know that you continue to enjoy your stays with us and that our convenient location, friendly team, and good value have made your visits enjoyable. Your continued trust means a great deal to us. We also appreciate your constructive comments regarding our guest rooms, bathrooms, and breakfast buffet. Please be assured that your feedback has been shared with the relevant teams, as we are always looking for ways to improve our facilities and enhance the overall guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the near future. Kind Regards Lama’ Almasarwah Rooms Division Manager

Other web-users rate our hotel

  • 443 reviews 9.5/10 Location
  • 790 reviews 3.3/10 Room
  • 993 reviews 8.1/10 Service
  • 14 reviews 7.8/10 WiFi
  • 426 reviews 3.5/10 Cleanliness
  • 335 reviews 2.5/10 Comfort
  • 173 reviews 4.8/10 Breakfast
  • 141 reviews 3.6/10 Amenities

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