Swissôtel Tbilisi 5 stars

Customer review rating (ALL Rating) 4.8/5 547 reviews

Swissôtel Tbilisi - Image 1
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Description

Hotel extras

  • Central location in Tbilisi Old Town

  • Purovel spa with professional treatments and an indoor pool

  • Olives Restaurant for breakfast, lunch and snacks daily

  • Atmosphere Restaurant & Bar with panoramic city views

  • Proximity to landmarks and attractions: Dry Bridge Market, Parliament & National Gallery

Our accommodation(s)

Book this hotel
Room 1

Make your stay in Tbilisi relaxing by staying in one of our Swiss Business Advantage Rooms with 2 single beds. Designed in a contemporary style to bring our guests a complete stress free experience and peace of mind for all travelers.

  • Views:

    City View

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View

Make your stay in Tbilisi relaxing by staying in one of our Swiss Deluxe King Rooms ,providing a relaxing space for you to enjoy the city to the fullest.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Our Swiss Vitality Rooms bring modern comfort and the Vitality lifestyle to your stay in Tbilisi. Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Enjoy a stay that is both elegant and inviting in our Swiss Superior Double Rooms, designed for your complete relaxation. Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.

  • Views:

    City View

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Suite

Swiss Executive Suite with Terrace

If you desire to experience Tbilisi on an exclusive and higher level, choose one of our Swiss Executive Suite and enjoy the stunning panorama view of the city from terrace.

  • Views:

    City View

  • Most of the accommodation:

    Terrace or Additional living room / area

Max. number of persons
2
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Suite

Presidential Suite with Terrace

If you want the fresh air and amazing view of Tbilisi in your room, Swissotel Tbilisi recommends the Presidential Suite. With Swissotel s design concept, this suite perfectly comforts you. Presidential Suite with 1 kingsize bed

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Terrace or Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 110 m² / 1184 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Suite

Presidential Suite

The Presidential Suite enables you to experience a complete stress-free experience, providing a relaxing space for you to enjoy Tbilisi to the fullest.

  • Views:

    Panorama view

  • Most of the accommodation:

    Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 111 m² / 1194 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Swissôtel Tbilisi

3 Soliko Virsaladze street
0108 TBILISI
Georgia

GPS:41.700821, 44.801433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 130 rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • 130 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Hotel access

Shuttle

  • TBS INTL AIRPORT Additional charge
  • TBS Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

PÜROVEL SPA & SPORT

  • Covered
  • On site

Fitness

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Turkish Steambath
  • Massage Additional charge

Sports and leisure

Gym

  • On site

OLIVES RESTAURANT

Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.

Cooking style
Mediterranean
Capacity
162
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Rooftop
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.

SWISS CAFE

A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.

Bar Type
LOBBY BAR
Capacity
46
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.

Purovel Spa & Sport's indoor pool, surrounded by comfortable deck chairs and enhanced by Swissotel's signature service, offers the perfect setting to unwind. Relax with a refreshing swim or lounge poolside, embracing tranquility during your stay.

Boosting the natural energy of all guests means providing opportunities for fitness that meet the needs of many different routines. Our gym is perfect for staying active during your stay in Swissotel Tbilisi.

Pürovel philosophy is inspired by the alpine seasons, which mirror the four stages of natural vitality:renewal,peak activity,recovery, and hibernation. Our signature treatments use Alpine flower and herb essential oils to revitalize your body, mind,soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  547 reviews

Customer review rating 5.0/5

Samir C. Couples - Confirmed reviews ALL

Dear Samir C., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Heghine M. Families - Confirmed reviews ALL

Dear Heghine M., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 3.5/5

Guy S. Business - Confirmed reviews ALL

Dear Guy S., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Chua K. Business - Confirmed reviews ALL

Dear Chua K., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Ali A. Families - Confirmed reviews ALL

Dear Ali A., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Dear Samir C., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Heghine M. Families - Confirmed reviews ALL

I would definitely staybn this hotel durong my next visit.

Dear Heghine M., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 3.5/5

Guy S. Business - Confirmed reviews ALL

Great location. Quite personable as it is not large. Modern rooms, lots of complimentary mineral water. Good restaurants. But a few issues - no hot water eg on one morning.

Dear Guy S., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Chua K. Business - Confirmed reviews ALL

Would be greatly appreciated if you can credit the stays into my Accor membership. My membership number is 30…215B M. Thank you.

Dear Chua K., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Ali A. Families - Confirmed reviews ALL

very cosy and peaceful

Dear Ali A., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Jieyi Y. Friends - Confirmed reviews ALL

My friend and I stayed at Swissôtel Tbilisi for two nights, and it was one of the best decisions of our Caucasus trip! Our room was spacious, spotless and comfortable, but what made our stay especially memorable was the warmth of the staff. Everyone we met was kind, friendly and happy to help. Whether we had questions about our itinerary, needed restaurant recommendations or were simply curious about Georgian snacks, there was always someone ready with thoughtful advice. Their local knowledge made exploring Tbilisi so much easier, and their hospitality made us feel truly welcome. My friend was also celebrating her birthday during our stay, and the hotel surprised her with special birthday amenities. It was such a lovely, personal touch—those little gestures really do make a difference. We were so happy with our experience that we immediately booked another stay at Swissôtel for our return to Tbilisi before flying home. We couldn’t think of a better place to wrap up our journey. A heartfelt thank-you to the whole team—we’re already looking forward to coming back!

Dear Jieyi Y., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 1.5/5

Jan J. Couples - Confirmed reviews ALL

The hotel is very nice and well-located. However, staff lacks a professional attitude and training (unaware of how the Accor welcome drink vouchers work and reception staff is playing on their phone, drawing pictures on their note sheets and chit chatting with each other)

Dear Jan J., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Stephen B. Couples - Confirmed reviews ALL

We had a wonderful 6 night stay in Tbilisi. The hotel was a very good standard, the bed was super comfortable, and the turn-down service was a lovely bonus.

Dear Stephen B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

David Z. W. W. Friends - Confirmed reviews ALL

Nice hotel and centrally located. Close to everything. Friendly and welcoming staff. Good breakfast.

Dear David Z. W. W., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Sankalp K. Couples - Confirmed reviews ALL

Great experience. It was our first time at Swissotel brand and we will consider looking at the same brand in the future. Best part was the pool area and spa. Purovel Spa & Sports area very well designed. Loved it !

Dear Sankalp K., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Tsz W. Solo - Confirmed reviews ALL

A very good experience including their spa and room service. Great location

Dear Tsz W., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Lyndon B. Business - Confirmed reviews ALL

From check-in to check-out, the staff at Swissôtel Tbilisi were friendly, welcoming and always willing to help. The gym was a highlight. It was well equipped, and the staff there were engaging and made the experience even better. The restaurants were outstanding, and I absolutely loved the food. I'd happily stay here again.

Dear Lyndon B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Neil N. Couples - Confirmed reviews ALL

Part of our wedding anniversary, lovely staff and good food options

Dear Neil N., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.0/5

Raymond V. Couples - Confirmed reviews ALL

Very good hotel

Dear Raymond V., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Meyrick V. Couples - Confirmed reviews ALL

We were there for 1 night then went to Armeena then a further 5 nights on our return

Dear Meyrick V., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Dale T. Friends - Confirmed reviews ALL

A nice hotel in a wonderfully central location.

Dear Dale T., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Gillad B. Couples - Confirmed reviews ALL

Centrally located, spacious rooms, prompt and friendly service, beautiful breakfast

Dear Gillad B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Kate G. Solo - Confirmed reviews ALL

Great hotel! Excellent location, contemporary design, decent gym, good breakfast spread with lovely views from the restaurant, friendly staff. Overall, good value. Would recommend for a stay in Tbilisi. Walking distance to everything you'd want to visit without be "stuck" in Old Tbilisi and high traffic areas.

Dear Kate G., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Ethan S. Couples - Confirmed reviews ALL

Perfect

Dear Ethan S., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Elaine R. B. Couples - Confirmed reviews ALL

We so enjoyed our stay the pool and saunas were great. The breakfast and restaurant were outstanding

Dear Elaine R. B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Other web-users rate our hotel

  • 369 reviews 9.3/10 Location
  • 457 reviews 9.1/10 Room
  • 574 reviews 9.2/10 Service
  • 277 reviews 9.2/10 Breakfast
  • 246 reviews 9.8/10 Vibe
  • 221 reviews 9.3/10 Wellness Area
  • 189 reviews 8.4/10 Comfort
  • 170 reviews 8.7/10 Food

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