Mercure Paris Gare Montparnasse Hotel 4 stars

Had booked 4 nights - non reimbursable Had to cancel 2 nights because of meetings being cancelled (due to Corona). Have spent 20 minutes on the phone to get the advice to send a mail. Received an answer that of course I can cancel nights but will not be reimbursed. At the hotel ; had several talks with the receptionist and would get an answer. At checkout still no answer - I should write a mail. I did write a mail. No answer yet. I mentioned I would be happy with a partial reimbursement; also in form of a reduction on a future booking. Don' feel well treated as a former platinum / now gold customer ... (couldn't maintain platinum since many hotels don't honour stays when booked through egencia ...)

Reception area a bit odd. On 2 occasions room key didn’t work. One day room not made up. Staff helpful and friendly. Well located and a good stay

2 minutes from the train station, friendly lively hotel

Very pleasant and quick check in and check out. Friendly employees. Fantastic breakfast!

The hotel, its locations, the room, were all great. While the staff was nice, they seemed overwhelmed at times. It was disappointing that the staff was unable to offer advice/help with even the most basic questions concerning where to go and how to get around Paris.

Loved the location - convenient for the station as we arrived by train from Normandy, and buzzing in the evening even on a Tuesday (helped by PSG playing in the Champions League!). Clean, spacious rooms, friendly staff, good bar and breakfast.

We have never felt we were welcome since being one of accor membership at first. We have got only a drink for welcome drink since we became a member. This was an awful experience when they expressed unkind faces when they explained about welcome drink. We used to get two drinks even if the accor website tells we deserve to get a drink for a card holder in France. We were very proud of getting one of diamond members this year. Now that I am very very disappointed from Mercure Paris Gare Montparnass.

Was warmly wellcome at the entrance. Very helpful staff and the breakfast was excellent. Ofcourse there will be small issues in all hotels but nothing to whine about.

Staff is friendly. Room is clean. Excellent breakfast.

I was a little bit disappointed, there was only 1 elevator working, and long wait for the other one to arrive. Front desk very helpful. Breakfast was so much better before. I stay in this hotel since 1995, and I miss the old glamour, this hotel once had. Bed was comfortable. Room with bathtub. I prefer shower.

Right around the corner from Gare Montparnasse and catacombs - great location. Helped me out with early check-in really easily and helped in finding a bakery. Clean and neat rooms with a comfortable bed.

i love to be rue de la Gaite,the hotel is a perfect location for the theater and fine dining restaurant. The staff is kind and professional.the room very quiet and comfortable.You need just to improve the quality of the key access to the room,i need to go to the front desk to reboot the key four time during my stay!

The only concern is that the temperature in the room was too warm despite the air conditioner. The staff was very friendly and helpful. Location was good. I would stay again. Please work on the air conditioning situation. A guest should be able to keep room cooler if so desired.

Outside of the location and really nice staff, the cost of the hotel per night was very high for the space occupied. The so called suite was not worth the price paid . Not even a desk was available to work on.

The staff is nice and helpful, a little too casual though. Breakfast is substandard (overcooked sausage, smelly fruit salad, 3 days in a row ...!).But overall, my room had constant smell of sewage, night and day, A real inconvenience!