Hotel Mercure Paris Centre Gare Montparnasse 4 stars

Customer review rating (ALL Rating) 4.5/5 2,043 reviews

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Hotel Mercure Paris Centre Gare Montparnasse - Image 1
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Hotel Mercure Paris Centre Gare Montparnasse - Image 3
Hotel Mercure Paris Centre Gare Montparnasse - Image 4
20 rue de la Gaité, 75014 PARIS, France

Description

Hotel extras

  • Hotel with the Tourism & Handicap label

  • A bistro restaurant and bar offering homemade cuisine

  • Rooms with views of the Eiffel Tower and Montparnasse

  • Meeting rooms within 5 minutes' walk from Montparnasse train station

  • Paid private indoor parking (max. height 5.9 ft, max. length 14.75 ft)

Our accommodation(s)

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Hotel location

Hotel Mercure Paris Centre Gare Montparnasse

20 rue de la Gaité
75014 PARIS
France

GPS:48.839752, 2.323791

Telephone
Fax +33 1 43 35 78 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Agité de la Gaité

Discover the friendly ambience of our restaurant in Montparnasse, with colorful antique furniture inviting you to travel. Our homemade cuisine combines French classics with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,043 reviews

TripAdvisor Rating  3.9/5  1,911 reviews

Customer review rating 1.5/5

Philip A. Families - Confirmed reviews ALL

This is not a 4 star hotel. The rooms were ok and the location is great. On our arrival we were told at check-in that the restaurant was not open as it was Jan 1. I did see a large group of people dining there however. We were told that there was no room service either but that there we plenty of options outside. We were tired from travelling and that was disappointing, You should advise guests of this in advance. The reception was polite yet not helpful and made no mention of the welcome drink. I then had to pay 18 euros for 2 beers at the bar that were 4 euros nearby in a shop. We were also told that the restaurant would we open on 2 January. On 2 January we went to the restaurant and were totally ignored by staff who were laughing and joking in a room behind reception. I had seen one of those staff members taking a food order from someone else so I asked him if the restaurant was open and he said no. I told him that we had been told that it would be open that day and he just said no it wasn’t not and explained nothing. 2 January is an ordinary work day. The staff at the restaurant seem to think they can open when they feel like it. The staff member I spoke had seen me waiting before and had ignored me and walked away. I am considering not renewing my membership of the paid Accor scheme, I just don’t see the point. I will try to avoid Mercure from now on which is sad because the Mercure in Langkawi Malaysia had been great. There is no consistency and in the case of Montparnase, no management evident.

Customer review rating 4.5/5

Jesslyn N. Couples - Confirmed reviews ALL

Spacious rooms, clean and tidy. Bed was very comfortable with two types of pillows provided. Shower can be a bit small but the sink counter space was big enough for two person’s toiletries. Only small gripe is that the nearest metro stations are not the popular ones so you would always need to change somewhere.

Dear guest, Thank you very much for your positive review and for rating your stay 9.0 ! We’re delighted to hear that you enjoyed the spacious, clean room, the comfort of the bed, and the pillow options. It’s also great to know the sink counter space was convenient for your stay. We appreciate your feedback regarding the shower size and the metro connections — your comments are valuable and help future guests better plan their stay. We hope to have the pleasure of welcoming you again for another comfortable visit! Mercure Paris Centre Gare Montparnasse Team.

Customer review rating 2.5/5

Maya H. Families - Confirmed reviews ALL

We were coming with two small children late in the evening, so I requested for the sofa bed to be prepared for sleep with sheets in advance, the night before and then during the day. When we checked in, I asked again and reception told me it’s ready. When we got to the room, the sofa made wasn’t ready. I had to call the reception twice and waited for an hour to get this done.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you appreciated our hotel’s location, we are sincerely sorry for the inconvenience you experienced upon arrival. We fully understand how important it is for a family traveling with young children to have the room properly prepared, especially after a late arrival. The fact that your request was confirmed several times yet not fulfilled, resulting in a long wait, is not acceptable and does not reflect the level of service we aim to provide. Please accept our sincere apologies for this lapse in communication and service. Your comments have been shared with our reception and housekeeping teams so that this situation does not happen again. We truly hope you will give us another opportunity in the future to provide you with a smoother and more comfortable experience. Kind regards, Mercure Paris Centre Gare Montparnasse Team.

Customer review rating 4.5/5

Thierry F. Couples - Confirmed reviews ALL

Very friendly staff. Always here to accommodate your request.

Dear Guest, Thank you very much for your excellent rating and kind feedback. We are delighted to hear that you enjoyed our convenient location, surrounded by many restaurants, as well as the friendliness and availability of our staff. Providing attentive and accommodating service is very important to us, and your comments are truly appreciated. We hope to welcome you again very soon for another pleasant stay. Kind regards, Mercure Paris Centre Gare Montparnasse Team.

Customer review rating 2.0/5

Slim B. Business - Confirmed reviews ALL

Pillow are not comfortable at all, Requested a third one to the reception and it’s like I’ve requested something impossible they literally said they can’t Reception is poorly managed, just saying hello is like a favour Very disappointed by the hospitality as we can’t say service as it’s inexistent. Location is good tough.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and sincerely apologize for the experience you had during your stay. We regret that the pillows did not meet your comfort expectations and are especially concerned to learn about your request for an additional pillow not being properly handled. This is certainly not the level of hospitality and attentiveness we aim to provide, and your comments have been shared with our reception team for immediate review and improvement. We are also sorry if the welcome at reception felt impersonal. Courtesy, availability, and genuine service are essential values for us, and we clearly fell short on this occasion. We do appreciate your positive remark regarding our location and hope that you might give us another opportunity in the future to restore your confidence and offer you a much better experience. Kind regards, Mercure Paris Centre Gare Montparnasse Team.

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Other web-users rate our hotel

  • 883 reviews 9.6/10 Location
  • 1,103 reviews 6.8/10 Room
  • 1,200 reviews 9.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 430 reviews 8.2/10 Breakfast
  • 331 reviews 7/10 Cleanliness
  • 138 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.