Mercure Paris Centre Gare Montparnasse 4 stars

Customer review rating (ALL Rating) 4.5/5 2,165 reviews

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20 rue de la Gaité, 75014 PARIS, France

Description

Hotel extras

  • Hotel with the Tourism & Handicap label

  • A bistro restaurant and bar offering homemade cuisine

  • Rooms with views of the Eiffel Tower and Montparnasse

  • Meeting rooms within 5 minutes' walk from Montparnasse train station

  • Paid private indoor parking (max. height 5.9 ft, max. length 14.75 ft)

Our accommodation(s)

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Hotel location

Mercure Paris Centre Gare Montparnasse

20 rue de la Gaité
75014 PARIS
France

GPS:48.839752, 2.323791

Telephone
Fax +33 1 43 35 78 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L AGITE DE LA GAITE

Discover the friendly ambience of our restaurant in Montparnasse, with colorful antique furniture inviting you to travel. Our homemade cuisine combines French classics with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,165 reviews

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Disappointed with the condition of the room, the shower drain was blocked and drained slowly, the door lock didn’t work properly as the door jam was broken and had been poorly repaired. Reported to reception, told to wait in the room for maintenance, waited for over an hour, reported again to reception. On a positive, the staff were friendly, and the hotel is well located. They stored our suitcases while we off cycling for a month which we really appreciated.

Cher client, Nous vous remercions d'avoir partagé votre retour à la suite de votre séjour. Nous sommes heureux de lire que vous avez apprécié l'emplacement de notre hôtel, la gentillesse de notre équipe ainsi que le service de consigne de bagages qui vous a permis de profiter sereinement. Vos compliments seront transmis à nos collaborateurs, qui y seront très sensibles. Nous regrettons sincèrement les désagréments rencontrés dans votre chambre. Cette situation ne reflète pas le niveau de qualité et de réactivité que nous souhaitons offrir à nos client. Sachez que vos commentaires ont été partagés avec nos équipes afin de renforcer nos contrôles et d'améliorer l'expérience proposée. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience plus conforme à vos attentes. Best regards, L'équipe du Mercure Paris Centre Gare Montparnasse

Customer review rating 3.5/5

Quoc A. D. Families - Confirmed reviews ALL

Hotel is very well located in center of Paris with lot of shops and restaurants within steps. Unfortunately the bedroom has issues that needs renovations: air conditioning air flow can’t be changed or broken button, bathroom fixatures quite loose and easy to fall, shampoo and hand wash not being filled despite running out. In addition, breakfast has very limited options/ can improve with a few more items like fried eggs and yogurts and with one or two asian breakfast items.

Dear Client, Thank you for taking the time to share your experience. We are pleased that you enjoyed our prime location in the heart of Paris. However, we regret the inconveniences encountered in your room. Rest assured that your comments have been duly noted and conveyed to our teams so that the necessary checks and improvements can be made. We also take note of your feedback regarding the breakfast. Your suggestion to expand the offering with more choices will be carefully considered as part of our continuous service improvement. We hope to have the opportunity to welcome you again and to provide you with a fully satisfying experience during your next stay. The team at Mercure Paris Centre Gare Montparnasse

Customer review rating 4.5/5

Christophe O. Solo - Confirmed reviews ALL

Short transit between train station and airport, I have not times to fully utilize the services.

Dear Sir, We sincerely thank you for sharing your feelings following your stay at our hotel; we are delighted that you were satisfied with its location. We have duly noted your comment regarding your reception experience, which was made in order to enhance the personalization of your welcome and the recognition of our loyal customers. We understand that this matter may have surprised you. We hope to have the pleasure of welcoming you again soon, perhaps for a slightly longer stay that will allow you to enjoy more of our services. The team at Mercure Paris Centre Gare Montparnasse

Customer review rating 4.0/5

Hugh S. Friends - Confirmed reviews ALL

To start, please let me say that this has been my favourite Paris hotel for many years: it's unique, relaxed and informal - all aspects I love - plus it's located in a perpetually busy area with lots and lots of restaurants and transport links very close by. However it has residual issues which are challenging my loyalty, some of which I have written about before but which seem unchanged. Unbelievably, given the current spell of boiling-hot weather, my room was cold during the evenings of the first 2 days of my stay last week. The thermostat on the wall was not functioning and I could only get cold air out of the vent. I complained to reception on the first morning that the chauffage wasn't working, only to be told that it could not be fixed and I would have to be satisfied with a portable electric heater which would be delivered sometime during the day. I was completely appalled that a Mercure hotel did not have the facility to provide heating. How can this be? It challenges the very definition of a hotel. And what of the proposed solution of a portable heater? Did one arrive as promised? No, of course it didn't. I despair. I have previously complained about the heating in this hotel: I am shocked that there are still - seemingly - major problems. During my Winter stays in Paris from here on, I am now going to book alternative hotels unless getting confirmation of a complete overhaul of the heating system. The other issue I have is the hotel's seemingly half-hearted approach to sustainability .. specifically the recycling facilities provided for glass, plastic, paper, etc. Yes, there's a good receptacle - of a good size with the separate compartments well labelled - provided on the ground floor close to reception, but this is not the case on the 5th floor (and maybe other floors too). Yes, a receptacle for communal use is provided ... but the compartments are not labelled. If the compartments are not labelled, then people will just use the receptacles as poubelles. PLEASE label to compartments.

Dear guest, Thank you for taking the time to share your valuable feedback regarding your recent stay at Mercure Paris Centre Gare Montparnasse. We are delighted to hear that you have been a loyal guest for many years and appreciate your fondness for our unique atmosphere and convenient location. We sincerely apologize for the inconvenience you experienced with the heating in your room. It is indeed disappointing to hear that the thermostat was not functioning correctly and that a portable heater was not delivered as promised. Please be assured that we take such matters seriously; your comments will be reviewed with our maintenance team to ensure that we address any underlying issues effectively. We understand that a comfortable room temperature is essential for our guests' satisfaction and appreciate your patience in this matter. Regarding your concerns about our sustainability practices, we appreciate your feedback about the recycling facilities. Your suggestion to label the compartments has been noted and will be considered as we strive to enhance our environmental initiatives. We recognize the importance of making recycling both accessible and straightforward for our guests, and your input is invaluable in this regard. We truly value your loyalty and hope to regain your confidence in our services. Should you decide to stay with us again, we welcome the opportunity to provide you with a more enjoyable experience. Thank you once again for your insights. L'équipe du Mercure Paris Centre Gare Montparnasse 20 rue de la gaité, 75014 PARIS H0… +33 (0) 1 43 35 28 28

Customer review rating 3.5/5

Angelos K. Couples - Confirmed reviews ALL

The whole experience was nice and satisfying... The drawbacks were: the breakfast was rather poor and repetitive and although I stayed at fifth floor, there was noise from the street.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that your overall experience was pleasant and satisfactory. We also appreciate your constructive comments regarding the breakfast selection. Your feedback is very valuable to us, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again in the future for an even more enjoyable stay. Kind regards, Mercure Paris Gaite Montparnasse Team

Other web-users rate our hotel

  • 900 reviews 9.6/10 Location
  • 1,120 reviews 6.6/10 Room
  • 1,233 reviews 9.3/10 Service
  • 7 reviews 7.6/10 WiFi
  • 455 reviews 8.6/10 Breakfast
  • 336 reviews 7.1/10 Cleanliness
  • 129 reviews 4.8/10 Value

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