Dear Kyle, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your comfortable room, the fresh bedding and towels, our delicious breakfast and the convenient access to public transportation. However, we are sorry that you were unable to enjoy an evening cocktail at our Sky Bar due to private events. We understand your disappointment, especially when you had planned to visit it during your stay. As the Sky Bar occasionally hosts private functions, access may be limited on certain evenings. We appreciate your understanding and will take your feedback into consideration. We are pleased that you had an enjoyable stay overall and hope to have the pleasure of welcoming you back, with an opportunity to experience our Sky Bar next time! Kind regards, Zsolt Horváth Front Office Manager

Dear Vladimir, Thank you for sharing your feedback with us. We are delighted to hear that you were very satisfied with our hotel and its location. However, we sincerely regret that our Wi-Fi service did not meet your expectations. We understand that network security is particularly important for both business and personal use and we appreciate you bringing this concern to our attention. We will share your feedback with the relevant team for review as we continuously look for ways to improve our services. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Mariann, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, spotless rooms, comfortable beds and friendly staff. It is especially nice to know that you slept well and enjoyed our breakfast, including the tea corner with its selection of loose-leaf teas. We are glad that this little detail made your experience even more special! Thank you also for your suggestion regarding a greater variety of vegetables at breakfast. We appreciate your feedback and will share it with our Food & Beverage team for consideration. We look forward to welcoming you back for another enjoyable stay! Kind regards, Zsolt Horváth Front Office Manager

Dear Aleksander, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Tymur, Thank you very much for your feedback. We are delighted to hear that you appreciated our convenient location, underground parking and the cleanliness of your room and that our hotel was well suited to your business trip. We are sorry, however, that the Wi-Fi was not working properly during your stay. We understand how important a reliable internet connection can be, especially when travelling for business. We will share your feedback with our technical team for review. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Paul, Thank you very much for sharing your feedback with us. We are pleased to hear that you found our hotel comfortable and conveniently located for your needs. We appreciate your comments regarding the in-room tea and coffee facilities. Please note that tea and coffee-making facilities are not part of the standard room amenities at Ibis hotels. Regarding the iron, we would like to kindly inform you that ironing rooms are available on the floors and can be accessed using your room key card. We sincerely apologize if this information was not communicated to you clearly during your stay. Thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Wadih H., Thank you very much for your truly wonderful and heartfelt feedback! We are absolutely delighted to hear that you had such a fantastic stay at Ibis Stadium Budapest and that you enjoyed your time with your brother and childhood friend. It is especially rewarding to know that you were happy with our service, professional and friendly team, as well as our tasty food. Thank you also for mentioning Hanna, the two Gretas, Martin, Sándor, Dorka and Lili, along with all of our lovely colleagues. We will be very happy to share your kind words with the entire team – we are sure they will mean a great deal to them. As a valued ALL Accor Gold member, your loyalty is truly appreciated and we are especially pleased that your stay with family and friends was such a memorable one. We sincerely hope to have the pleasure of welcoming you and your loved ones back very soon for another wonderful experience! Kind regards, Zsolt Horváth Front Office Manager

Dear Dominic, Thank you very much for your detailed feedback! We are delighted to hear that you appreciated our friendly and helpful team, the comfortable bed and the cleanliness of your room. We are also pleased that you enjoyed the fast and convenient internet connection on your phone. We are sorry, however, that you experienced difficulties connecting the TV via Chromecast to the hotel Wi-Fi. We understand how frustrating this can be and we will share your feedback with our technical team to review the connection and improve the experience. We also appreciate your positive comments regarding the in-room tea and coffee facilities. We hope to have the pleasure of welcoming you back for an even smoother stay in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Mitchell, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with the service provided by our reception team, particularly during the evening hours. We understand that having sufficient assistance available at reception can make an important difference to the guest experience. We also appreciate your comments regarding our reception team’s training. We take your feedback seriously and will share it with the relevant management team to review both our evening staffing levels and the training provided to our colleagues. We regret that your experience did not meet your expectations and hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Dharmendra V., Thank you for taking the time to share your detailed feedback and for being a valued ALL Accor Gold member. We are sorry to hear that the room size and the absence of complimentary tea, coffee, a kettle, and bottled water did not meet your expectations. We understand that these amenities can be particularly appreciated by international guests and during longer stays. Our rooms are designed according to the IBIS concept, which focuses on a modern and streamlined approach to room amenities. Nevertheless, we appreciate your comments and will share your suggestions with the relevant teams. We also take note of your feedback regarding the breakfast selection for international and vegetarian guests. We understand the importance of offering a varied choice that caters to different preferences and dietary requirements and your comments will be shared with our Food & Beverage team. Thank you again for your constructive feedback and for your loyalty as an ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind regards, Zsolt Horváth Front Office Manager

Dear Peter, Thank you for taking the time to share such detailed feedback and, above all, for your continued loyalty to our hotel and to both Ibis and TRIBE. We truly appreciate the many excellent ratings you have given us over the years. We are very sorry that this stay did not fully meet your expectations, particularly as you were travelling with your mother. We understand how important accessibility and practical support can be when travelling with someone with limited mobility. Regarding the wheelchair, we appreciate your suggestion and understand your point. We will share your feedback with the management team for consideration, as having appropriate equipment available can certainly provide additional comfort and reassurance to guests who may need assistance. We also understand your disappointment regarding access to the gym. The gym is operated as a TRIBE facility and therefore separate conditions apply to Ibis guests. Nevertheless, we appreciate your perspective, especially given that both hotels are located within the same building, and we will forward your comments to the relevant management team. We are also sorry to hear about the shower gel dispenser. We are pleased that our team was able to provide a replacement promptly, but we fully understand how frustrating it must have been to find the dispenser filled with water and therefore unusable. We will make sure this feedback is shared with our housekeeping team so that the dispensers are checked properly during room preparation. Despite these inconveniences, we are very grateful that you continue to enjoy staying with us and that you appreciate our location and the hotel itself. Your feedback is particularly valuable because you know our property well and can help us identify areas where we can improve. Thank you again for your loyalty, your constructive comments, and for giving us the opportunity to address these matters. We sincerely hope to welcome you and your mother again and provide you with the comfortable and accessible experience you deserve. Kind regards, Zsolt Horváth Front Office Manager

Dear Amanda, Thank you very much for your fantastic and detailed feedback! We are delighted to hear that you had an excellent stay and enjoyed our beautiful hotel, spacious and comfortable room, large bed and well-equipped bathroom. It is also wonderful to know that our friendly and helpful team made you feel welcome and that you appreciated the wide selection at breakfast and the English-speaking service. We are especially pleased to hear about your positive experience with our reception colleague. Although we do not know his name from your review, we will certainly share your kind words with the reception team,we are sure he will recognize himself! 😊 We are also glad that our location was convenient for your concert plans and that you found it preferable to the Heroes' Square area. Thank you again for choosing our hotel and for your recommendation. We would be delighted to welcome you back for your next concert or visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager

Dear Aygun, Thank you very much for your wonderful and detailed feedback! We are delighted to hear that you had such a fantastic stay and were pleased with the cleanliness, comfort and overall condition of the hotel, as well as our convenient location. We are especially grateful for your kind words about our breakfast. It is wonderful to know that you appreciated the variety, freshness, presentation and quality of our selection. We will certainly share your compliments with our breakfast team, as this recognition means a great deal to them. Thank you again for your high recommendation. We are very happy to know that you would gladly stay with us again, and we look forward to welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Richard, Thank you for taking the time to share your detailed feedback following your four-night stay in Budapest. We are delighted to hear that you found our team helpful and friendly and that you appreciated the modern and clean room and bathroom, as well as the quality and variety of our breakfast. We are sorry, however, that you experienced difficulties with the room temperature. We understand that the air-conditioning controls can be less intuitive and we regret that the room was too warm on some nights. Your feedback will be shared with the relevant team for review. We also sincerely apologize for the disappointment regarding our Sky Bar. We understand your frustration, particularly as you were informed that it was closed due to private functions. We appreciate your comment regarding the importance of clear and transparent communication and will take this feedback into consideration. We value your Gold status and above all, your loyalty to our hotel and the Accor group. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience next time. Kind regards, Zsolt Horváth Front Office Manager

Dear MIHAI U., We very much appreciate your comments regarding your stay at the ibis Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Tjasa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Nera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager