Dear Peter, Thank you for taking the time to share such detailed feedback and, above all, for your continued loyalty to our hotel and to both Ibis and TRIBE. We truly appreciate the many excellent ratings you have given us over the years. We are very sorry that this stay did not fully meet your expectations, particularly as you were travelling with your mother. We understand how important accessibility and practical support can be when travelling with someone with limited mobility. Regarding the wheelchair, we appreciate your suggestion and understand your point. We will share your feedback with the management team for consideration, as having appropriate equipment available can certainly provide additional comfort and reassurance to guests who may need assistance. We also understand your disappointment regarding access to the gym. The gym is operated as a TRIBE facility and therefore separate conditions apply to Ibis guests. Nevertheless, we appreciate your perspective, especially given that both hotels are located within the same building, and we will forward your comments to the relevant management team. We are also sorry to hear about the shower gel dispenser. We are pleased that our team was able to provide a replacement promptly, but we fully understand how frustrating it must have been to find the dispenser filled with water and therefore unusable. We will make sure this feedback is shared with our housekeeping team so that the dispensers are checked properly during room preparation. Despite these inconveniences, we are very grateful that you continue to enjoy staying with us and that you appreciate our location and the hotel itself. Your feedback is particularly valuable because you know our property well and can help us identify areas where we can improve. Thank you again for your loyalty, your constructive comments, and for giving us the opportunity to address these matters. We sincerely hope to welcome you and your mother again and provide you with the comfortable and accessible experience you deserve. Kind regards, Zsolt Horváth Front Office Manager

Dear Amanda, Thank you very much for your fantastic and detailed feedback! We are delighted to hear that you had an excellent stay and enjoyed our beautiful hotel, spacious and comfortable room, large bed and well-equipped bathroom. It is also wonderful to know that our friendly and helpful team made you feel welcome and that you appreciated the wide selection at breakfast and the English-speaking service. We are especially pleased to hear about your positive experience with our reception colleague. Although we do not know his name from your review, we will certainly share your kind words with the reception team,we are sure he will recognize himself! 😊 We are also glad that our location was convenient for your concert plans and that you found it preferable to the Heroes' Square area. Thank you again for choosing our hotel and for your recommendation. We would be delighted to welcome you back for your next concert or visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager

Dear Aygun, Thank you very much for your wonderful and detailed feedback! We are delighted to hear that you had such a fantastic stay and were pleased with the cleanliness, comfort and overall condition of the hotel, as well as our convenient location. We are especially grateful for your kind words about our breakfast. It is wonderful to know that you appreciated the variety, freshness, presentation and quality of our selection. We will certainly share your compliments with our breakfast team, as this recognition means a great deal to them. Thank you again for your high recommendation. We are very happy to know that you would gladly stay with us again, and we look forward to welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Richard, Thank you for taking the time to share your detailed feedback following your four-night stay in Budapest. We are delighted to hear that you found our team helpful and friendly and that you appreciated the modern and clean room and bathroom, as well as the quality and variety of our breakfast. We are sorry, however, that you experienced difficulties with the room temperature. We understand that the air-conditioning controls can be less intuitive and we regret that the room was too warm on some nights. Your feedback will be shared with the relevant team for review. We also sincerely apologize for the disappointment regarding our Sky Bar. We understand your frustration, particularly as you were informed that it was closed due to private functions. We appreciate your comment regarding the importance of clear and transparent communication and will take this feedback into consideration. We value your Gold status and above all, your loyalty to our hotel and the Accor group. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience next time. Kind regards, Zsolt Horváth Front Office Manager

Dear MIHAI U., We very much appreciate your comments regarding your stay at the ibis Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Tjasa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Nera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Dhyanithi, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our convenient location with easy access to the metro and tram, as well as the consistency of the ibis brand. It is especially rewarding to know that our reception colleague on the evening of 20 July made such a positive impression with their kindness and helpful attitude. We will be sure to share your compliments with the team. At the same time, we sincerely apologize that our fitness centre was unavailable during your stay. Unfortunately, it had to be temporarily closed due to an unexpected technical issue and we regret any inconvenience this caused. Thank you also for letting us know about the Chromecast connectivity. We have shared your comments with our technical team so they can investigate and improve the system. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Kind regards, Zsolt Horváth Front Office Manager

Dear Aleksander, Thank you very much for your wonderful and detailed review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable and quiet rooms, air conditioning and the quality of our breakfast and restaurant. It is especially rewarding to know that our reception, housekeeping, restaurant and breakfast teams all contributed to making your stay enjoyable. Your kind words will be shared with the entire team. Thank you also for your valuable suggestion regarding the booking process. We appreciate your recommendation to include additional information such as breakfast hours, breakfast details, parking options and fees and restaurant opening hours in the booking confirmation and app. Feedback like yours helps us identify opportunities to improve the guest experience. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to ibis Budapest Stadium in the near future. Kind regards, Zsolt Horváth Front Office Manager

Dear Brian, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable. It is great to know that you appreciated the service provided by our team, the well-equipped room, the beautiful views and the other amenities that made your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Zsolt Horváth Front Office Manager

Dear Helen, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you had a pleasant stay and that the room met your needs for a short visit. We appreciate your comments regarding the room setup, available amenities, and storage space, as these insights are valuable for us to better understand our guests’ experiences. We are glad that despite the exceptionally warm weather, with outdoor temperatures reaching around 38°C, you were still able to enjoy a good night’s sleep. We also appreciate your feedback regarding the air conditioning and will take your comments into consideration. Thank you as well for sharing your experience with our reception area and team. We are happy to hear that our colleague provided excellent service in English. We understand your observation regarding the branding visibility and appreciate your feedback, as we always aim to make our guests’ arrival experience as smooth as possible. Regarding sustainability initiatives, we truly value your comparison and your suggestion. Sustainability is an important focus for us, and we continuously work on improving our practices. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Mariya, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our clean facilities, service and restaurant. We appreciate your comment about the surrounding area. Our location is designed to offer a quiet and relaxing atmosphere and our team is always happy to recommend nearby restaurants and shops. We look forward to welcoming you again in the future. Best regards, Zsolt Horváth Front Office Manager

Dear YULIIA S., We very much appreciate your comments regarding your stay at the Ibis Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Attila, Thank you for your feedback and for choosing our hotel. We are pleased to hear that you enjoyed your stay and particularly appreciated our convenient location. It is always rewarding to know that our guests find our hotel well situated for their needs. We also appreciate your comment regarding your partner status and your expectation of VIP treatment. We value our partnerships greatly and are sorry if your experience did not fully meet your expectations in this regard. Your feedback is important to us and we will review it with the relevant team as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back again soon. Kind regards, Zsolt Horváth Front Office Manager

Dear L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Vlatko, Thank you for your kind review. We are delighted to hear that you enjoyed our hospitality and that your room's location met your expectations. It is also great to know that you appreciated our breakfast offering and found the late check-out option to be a valuable benefit during your stay. Thank you for choosing our hotel. We look forward to welcoming you back again soon. Kind regards, Zsolt Horváth Front Office Manager

Dear Nataliya, Thank you for your feedback. We are delighted to hear that you appreciated our convenient location close to the bus terminal and city tram connections, as well as your experience in our restaurant. At the same time, we appreciate your comments regarding the room size and the placement of the coffee maker. We understand that the limited space and its location may have been inconvenient and your feedback helps us identify areas where we can improve our guests' comfort. Thank you for staying with us and we hope to have the pleasure of welcoming you again in the future. Best regards, Zsolt Horváth Front Office Manager