Mercure Budapest Korona Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 109 reviews

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Mercure Budapest Korona Hotel - Image 1
Mercure Budapest Korona Hotel - Image 2
Mercure Budapest Korona Hotel - Image 3
Mercure Budapest Korona Hotel - Image 4
Kecskemeti utca 14, NTAK: SZ19000369, szálloda, 1053 BUDAPEST, Hungary

Description

Hotel extras

  • recently renovated

  • 9 well-equipped meeting rooms

  • located in the city center

  • easy access to airport

  • own multi level car park

Our accommodation(s)

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Hotel location

Mercure Budapest Korona Hotel

Kecskemeti utca 14, NTAK: SZ19000369, szálloda
1053 BUDAPEST
Hungary

GPS:47.4899364, 19.0612425

Telephone
Fax +36 1 318 3867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE BUDAPEST KORONA

Discover the taste of passion, enjoy the vibe of the city with a glass of wine and authentic cuisine in our sunny terrace in the heart of the city. We offer dedicated Winestone wines and wines from all around the world. Take home what you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  109 reviews

TripAdvisor Rating  3.7/5  3,459 reviews

Perfect location and amazing service!

TripAdvisor rating 5.0/5

bronniebish Couples - TripAdvisor review

This hotel is a little gem! For the price the hotel rooms are extremely good value and the location is excellent. However the real stars of the show are the staff. Nothing was too much trouble. Tamas, Adam and the staff were amazing in Winestone Bar and restaurant, we could not rate their service more highly. Peter was terrific at check in and Bence at breakfast in the privilege room was awesome. Early check in and late checkout really helped us make the most of our time. We really appreciated the effort all the staff went to in making our stay in beautiful Budapest great and we are already planning our next visit!

Dear Bronwyn, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location and found our hotel to be a gem. It is heartwarming to know that our staff, particularly Tamas, Adam, Peter, and Bence, contributed significantly to your positive experience. Your kind words about their service will surely be shared with them, as they strive to provide exceptional hospitality. We are pleased that the early check-in and late check-out options enhanced your stay and allowed you to fully experience the beauty of Budapest. Your enthusiasm for a return visit is truly appreciated, and we look forward to welcoming you back for another memorable stay. Warm regards, Adam Gabor Front Office & Reservation Manager

Everything I could have wanted in a hotel!

TripAdvisor rating 5.0/5

Beverley M TripAdvisor review

It was my first time travelling to Budapest and based on my stay at Mercure Korona, I will be back! A beautiful hotel with incredibly helpful staff. Clean, comfortable and air conditioned rooms with attention to detail. Thank you for making my stay home from home. See you soon!

Dear Beverley M, Thank you very much for your kind words regarding your recent stay at Mercure Budapest Korona Hotel. We are thrilled to hear that you found our hotel beautiful and our staff helpful. It is our priority to provide a clean and comfortable environment for our guests. We look forward to welcoming you back on your next visit to Budapest. Sincerely, Adam Gabor Front Office & Reservation Manager

Disappointing Experience at Breakfast – Mercure Korona Budapest

TripAdvisor rating 1.0/5

Razvan D TripAdvisor review

Very disappointed with the breakfast experience at Mercure Korona Budapest. My colleague and I were in a rush for a training session and didn’t have time to eat, so we took a small sandwich with us. As we were leaving, a tall staff member (possibly a manager) came over and rudely took the sandwich out of my hand, saying it’s not allowed. We tried to explain we were in a hurry, but he showed no understanding or basic courtesy. Policies are one thing, but treating guests with zero empathy or respect is unacceptable. He could have simply said, “I understand, but please don’t do it again.” Instead, we were treated like we did something wrong. Very poor customer service and an unpleasant way to start the day. A more customer-oriented approach—such as acknowledging our situation and gently reminding us of the policy—would have been far more appropriate. The interaction left us feeling embarrassed and disrespected, which unfortunately overshadowed the rest of our stay.

Dear Razvan D, Thank you for sharing your feedback regarding your recent experience at Mercure Budapest Korona Hotel. We sincerely regret to hear that your breakfast experience did not meet your expectations and that the interaction with our team member left you feeling disrespected. We would like to inform you that this is the hotel policy. If you indicate your intention upon arrival that you will not be able to consume it on site, my colleagues will assist you. Thank you for your feedback regarding our colleague. We will certainly look into the matter. Best regards, Adam Gabor Front Office & Reservation Manager

Customer review rating 4.0/5

Benno T. Business - Confirmed reviews ALL

Good stay, only the airconditioning could be a bit better

Dear Benno T., Thank you for your kind feedback regarding your stay at our hotel. We appreciate your comments about the air conditioning and will consider them for future improvements to enhance our guests experience. Best regards, Adam Gabor Front Office & Reservation Manager

Rip off

TripAdvisor rating 2.0/5

LMD1963 Families - TripAdvisor review

Hungarian A/C is not the same as US A/C and the vent leaked. My sheets were wet and I know I didn't do it. That said, I unfortunately got sick in the hotel bathroom and despite all my efforts to clean up, there was a mess. Came back from a day of touring to being locked out of our room until we paid for the cleaning. If that wasn't enough, I don't think the job was that great as I still had to do some cleaning of the sink and counter. RIP OFF! I'll make sure Gate One knows...

Dear LMD1963, Thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us improve our services. We’re sorry to hear about the issues you experienced with the air conditioning and the vent, and we understand how uncomfortable that must have been. Regarding the condition of the room ,we did find it left in a rather critical state which required extensive cleaning. Unfortunately, this meant the room was not available for sale for several days. This significantly complicated the efforts of our housekeeping team. Please know that we always strive to provide the best possible experience for our guests, and we appreciate your understanding regarding the cleaning process. Best regards, Mercure Team

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Other web-users rate our hotel

  • 354 reviews 9.6/10 Location
  • 337 reviews 5.4/10 Room
  • 280 reviews 8.1/10 Service
  • 198 reviews 9/10 Breakfast
  • 178 reviews 3.7/10 Comfort
  • 147 reviews 5.9/10 Cleanliness
  • 95 reviews 8.7/10 Food
  • 35 reviews 8.6/10 Bar

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