Very professional staff easy check in easy check out

I stayed in this hotel 2 times for 3 nights. As a platinum member I got some privileges that I appreciated very much. The First time I stayed in a privileged room facing the courtyard. Lucely it was on the highest floor so I could see the sky above the rooftops. This room is comfortable and quiet but rather small. The second time I got a room facing the street. This room was a lot bigger but not so quiet when you open the windows. With the windows closed, it is okay. Both rooms were rather too warm at night. So I kept the windows open. The privileged lounge is still closed. They say for corona reasons, but this is rather strange because I would feel safer in the lounge than in the area that is reserved for the privileged rooms in the general breakfast room. It seems to me to save costs. Be careful, the privileged rooms give an upgrade of the breakfast, not a free breakfast. Which is even stranger. Since this was not stipulated for Platinum members, I had to stand my ground by stating that I should get access to the breakfast anyway. After proving my point, all was resolved for which I am grateful. The breakfast is very tasty and offers a good variety of foods. A pity that I was not asked from day one if I wanted to have eggs or something else. Not only guests from the privileged rooms use the 'upgraded' buffet. There is also a snack time (17:00 to 20:00) for the lounge. You get an offering of warm and cold snacks. The finger food is really tasty and the service very friendly.. The bus to and from the airport stops 50 meters from the hotel. Public transport is available next to the hotel as well. It is possible to walk to all the tourist hot spots. Many of them are really very close, others demand a bit of walking.

I have stayed at this hotel many many times. It is a great location and has been great as a business hotel in the past with the Bridge lounge and friendly staff. The last 2 times, they no longer have the Bridge lounge for breakfast and drinks after work and this really made the difference for us regular business travelers. The issue is that the service in the main restaurant was not great - the server was more annoyed than helpful - and the breakfast was not well served either, including having to ask for coffee capsules one by one. I’m hoping you can resume service again as this was an ideal hotel in the past for us.

It was a very pleasant stay in the centre of Budapest for a corporate training but also a break for sightseeing.

The hotel is in a great location, lovely friendly staff

The price was good, the breakfast was good quality and the room was fine, bed very comfy

Sadly COVID does have a dampening impact on the pleasure of travel, and it would be false to evade the consequences by an over enthusiastic revue. The staff were their usual friendly and helpful selves, and the best was made of a difficult period of our lives. I miss breakfast on the bridge, a charming and welcoming space, and the necessary mask wearing detracts from the usual relaxed atmosphere of the hotel. It can only improve and I look forward to my next visit in a post COVID world.

good located hotel, nice and helpful receptionists, enjoyed all, coming back next week :)

Good, no problems, everything was fine

We got a room in the ‘B’ building on the second floor. To reach our room we need to take the elevator to the third floor, go over in a bridge to the ‘B’ building and take another elevator down to the second floor. Awesome. I have been staying before this hotel, but always got a room in the ‘A’ building so I have still difficult to understand why we got this ‘privilege’ when the hotel wasn’t fully booked at all.

I was there over the Xmas 2021 weekend with my son whose has recently started a job in Hungary. It was a very pleasant stay, the staff were all helpful, Travel COVID Testing arrangements and with finding restaurants; particularly on Xmas Eve. They were also particularly patient and tolerant of some very rude customers. So, a big thank you to all the staff that gave up their Christmas Weekend to make sure our stay was the best.

Everything was great! Marton at the front desk was so helpful in getting us situated and preparing us for the things to see in Budapest. The breakfast and snack lounge were amazing as well! We will be back to visit!

Very good communication before staying. All information. Nice room and other venues

I stayed at this Mercure and also at the City Center one and this one wins hands down due to the availability of suites and the wonderful staff at reception, in the restaurant and in the housekeeping department. It took half an hour by taxi to get there from the airport which is 20kms away and it cost €22. Make sure to buy your ticket at the taxi booth outside the airport. They will give you the licence plate number and call the taxi to pick you up. A nice young man on reception called Gergo checked me in and told me I had been upgraded to a suite as I'm a Platinum member of the Accor loyalty programme, the best one out of all the programmes I belong to and I definitely recommend it to all frequent travellers. He explained that I needed to request the room to be cleaned and I did that every day. It was very clear so I don't understand the complaints about that. My suite was in the annex building so I had to take an indoor footbridge on the 3rd floor which is the one you can see in some of the photos. The small swimming pool, which was unfortunately closed due to Covid, although the CDC is not aware of any scientific reports of the virus that causes Covid spreading to people through the water in pools or hot tubs, was on that side. I entered the suite which was carpeted and went down a corridor to the living room which was after a guest toilet on the left. The living room had a very comfortable couch and two armchairs and was quite small but I didn't mind that. What I did mind was that there was no light except for a small lamp above the desk and the minibar and that there was no TV. You can see the lack of light very clearly in my photos. The bedroom did have a TV and a bathroom with a shower in the bathtub. I always prefer a walk-in shower and don't know why hotels bother with bathtubs. The bed had a 160cm wide mattress and I always ask for a double mattress. I also ask for an extra double sheet as I usually get too hot under the duvet cover. The bed was very comfortable. The Privilege lounge was closed, also due to Covid, the universal excuse these days for what is really cost cutting in disguise. Gergo had told me that I could get the service at the lobby restaurant from 5-8pm and I just made it down there in time at 7.50pm. A waiter called Adam brought me a glass of white wine then a dish of hot and cold finger food. I was pleasantly surprised when another waiter called Zoltan arrived at 8.15pm and filled up my glass again.

Room was completely clean, modern and had good design. It was small, but I had programs outdoor, so that is ok. Breakfast was delicious and meeting standards. It could be found easily.