Novotel Budapest Centrum Hotel 4 stars

I liked my stay at Novotel very well, and extremely happy that you guys are really working on Feedbacks, I saw one of my last feedback was already actioned. I would even like to thanks Barbara for her lovely greetings on daily basis during breakfast and assistance for services.

We had pre-arranged an airport pick up through the hotel - this was great. We did not have to worry about language issues or with foreign currency issues as we were informed of this when we first made enquiries and booked this transfer. This certainly got our travels off to a great start. Room was clean and comfortable and breakfast pleasant - breakfast room staff very obliging.

the room was a little too warm and the air conditioning unit, even on cold, was not able to resolve the problem but otherwise the experience was very pleasant

Check in very easy, greeted by pleasant & helpful staff. Breakfast good, good selection, staff helpful. Bedroom, clean, a little warm at night.

Very enjoyable with very pleasant staff who were not over interfering with my stay.

Staff was so friendly and helpful. Meals and breakfast was lovely. Would recommend to others. The only negative I would say is that the rooms could do with being updated, that aside they were very clean.

Stayed at 2 different room at this hotel during my Budapest trip. Location is very accessible to Metro stop that can take you at different points in the city. There's also a pharmacy, grocery store and places to eat within a walking distance. Hotel is not that adjacent to most attractions but as mentioned, there's the metro stop nearby as well as tram and bus stops. Room is kind of big even though I picked the "comfort", bathroom is clean although shower has weak flow in our first room/stay. ALso, during our stay in the 2nd room, the toilet is not in the bathroom but is separate. IT would have been nice if there were a sink to wash our hands after using the toilet but there was none. SO, after using the toilet if you have to go in the main bathroom where the sink is. Breakfast buffet has a wide variety of selection, worth to get it! Luggage storage is also free. I availed of this perk since we were going to Vienna for a few days and back to Budapest, hence the stay in different rooms. THere was also a fitness area and sauna, but I did not use those facilities. Lobby can get crowded and busy though especially in the morning. The only bad experience I had was the air conditioning or the lack of it. Apparently, they turn OFF the cooling function and all you have available is heating. Our rooms felt warm to me so I had to open the window to let the outside cool air in. But the trade off is the noise which can be loud especially if your room is facing the main street. I wish guests will have the option to cool or warm the rooms as they please and not be left to the setting the hotel sets the A/C at.

Lovely stay... great facilities and very warm and helpful staff.

Good

Room was neatly done but only body lotion was not provided. Breakfast was delicious. We enjoyed our stay very much.

It would have been a nice stay. However, things changed when I asked for an adapter. Went down to the reception, waited for almost 5mins even though Im an Accor member and was assisted but was asked for a cash deposit! Not a big deal honestly but the fact they have my card details to put a deposit on hold, it’s quite unnecessary. And what’s annoying is the way the staff addressed it and pushing the words quote “it’s a company policy!” Unquote with a face to intimidate me. After speaking to the other lady next to her in their language, she just gave the small adapter pissed and didn’t say any word. I work in the service sector too and this is not a good treatment. Not sure if this is normal in Budapest but I felt the difference the way I was treated compared to the other gentlemen checking in. Breakfast was great and staff taking the used plates were all smiling and nice. Didn’t ask the room to be cleaned so I hope they’ll really credit the points promised

Very enjoyable! Lovely hotel. Good location. Helpful staff

Very clean, centrally located, comfortable rooms, accommodating staff.

Very pleasant stay in a nice hotel

Positives: Early breakfast from 06:30 a.m Very good choices of breakfast offers (dark bread, Hungarian food) Space of room is absolute o.k. Very freindly receptionists, also person in the restaurant of course.