Novotel Budapest Centrum Hotel 4 stars

This time I got the room called 'My room' which was a special decorated room. The decoration was referring to 'American' football, which was nice and interesting.

Friendly staff, clean rooms, breakfast okay.

The hotel is great, I appreciated the location close to the underground, main tram stops and also walking distance from important landmarks. I stayed in MyRoom decorated in space theme which was truly awesome, with the ceiling glowing as night sky in the dark. The breakfast offered various options, perhaps I would appreciate if the staff could speak English a bit as some of the items were difficult to recognize and there was no label (e.g. jams). I only had one struggle with the reception as the check-in process took quite long as they had some system issues and could not find my reservation. Also, when checking out, they gave a wrong invoice with a different guest name. I asked for the correction and I was told that they would send it by e-mail. Then I received the invoice by e-mail, but it was the same incorrect invoice. I asked them to correct it and so far I haven't received any feedback. This was the only thing which made my stay there a bit unpleasant.

very good stay in this hotel. We injoied

Everything was excellent. The location right next to Metro stop, the breakfast choice was vast ( enjoyed home made waffles) and the room was perfect for our needs.

Excellent service from a well located hotel. Very helpful staff members; and good value for money.

The room rate was super expensive for a dirty and old hotel in a bad neighborhood

Bed was not well done most of the days

The room was large, comfortable and clean. The restaurant was fantastic with delicious food and excellent service. The bar area provided a friendly place to sit and have a drink after a busy day exploring the city. Would definitely stay here again. Very close to supermarkets and excellent cafes. 50 metres to the nearest metro.

Comfortable and clean hotel. The staff is quite rough though. Shame for a 4* hotel. Rude and non friendly staff in the restaurant. The only smiling members of staff were two cleaning ladies.

The rest room was stinking of old urine smell. The carpets worn out looking and stained badly needing a change. the room service was bad. Many a days the rooms were not cleaned and beds organized properly. Especially the children beds were left unattended. Food was great. The Sauna and Jacuzzi experience was pleasant. Kids loved it. The staff in the portico very friendly.

Very helpful staff . Perfect breakfast. The suite was very good and comfortable. The hotel is quiet, and is situated near to numerous restaurants, supermarkets, and within easy walking distance from the City Center.

Great rooms, extremely friendly staff. Dinner and breakfast at the palace resturant was delicious and reasonably priced.

Breakfast was chaos every morning - why didn't you use weekend breakfast times during the holiday week??? The restaurant you recommended was awful and VERY expensive. Something dodgy going on there. Reception staff know nothing about Budapest and local services, and gave us wrong information 3 times.

We arrived late. But this was not a problem. The accomodation was perfect. A small problem was...that the bed sheets for the sofa ( we had a 3 bed room)...were too small so our kid complained about the small sheets... but never mind.....