Dear Ms. K., Thank you very much for your lovely review and for your continued trust in Mövenpick Hotel Budapest Centre. We are delighted to hear that, as always, you enjoyed another pleasant stay with us. It is wonderful to know that our friendly team made you feel welcome, and we will be especially happy to share your kind words with your favourite check-in lady – we are sure they will make her day! We truly appreciate your loyalty and look forward to welcoming you back again soon. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. R., Thank you for sharing your detailed feedback with us. We are truly sorry that your stay did not meet your expectations. Regarding the payment in local currency, we would like to clarify a misunderstanding. Unfortunately, due to a technical issue that can affect certain UK-issued cards, payments in Hungarian Forint do not always process successfully. Our colleague suggested trying the payment in HUF as an alternative, hoping that it would work, but unfortunately the transaction was unsuccessful and the payment could ultimately only be completed in GBP. We are sorry that this situation caused confusion and frustration. We also regret the issues you experienced with the cleanliness and condition of the room, as well as the inconvenience caused by the busy restaurant and breakfast periods during the conference. We understand how frustrating this must have been, particularly after a long journey. Your comments have been shared with the relevant departments for review. We are also sorry for the disruption caused by the early-morning fire alarm and understand the concern this caused. We do appreciate your positive comments regarding our reception team's responsiveness, the breakfast quality and the assistance provided by our team. Your feedback is important to us, and we hope to have the opportunity to provide you with a much more enjoyable experience on a future visit. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Ms. V. B., Thank you very much for your excellent rating and kind words! We are delighted to hear that everything was good during your stay at Mövenpick Hotel Budapest Centre. Your positive feedback is greatly appreciated by our entire team. We hope to have the pleasure of welcoming you back to Budapest in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. A., Thank you very much for your excellent rating and for sharing your detailed feedback. We are delighted to hear that you enjoyed our perfect location, luxurious atmosphere, and wide range of breakfast choices. It is wonderful to know that you had an overall enjoyable stay. We are sorry to hear that your check-in experience did not fully meet your expectations. We appreciate your understanding and will share your comments with our Front Office team, as we always strive to provide a warm and welcoming experience from the very first moment. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre for another pleasant stay. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. H., Thank you for taking the time to share your feedback with us. We are sorry to learn that your stay did not meet your expectations. We regret that you found the bathroom arrangement difficult to use. We understand that accessing a bathtub for showering may be challenging for some guests, particularly when mobility and accessibility are important considerations. We will take your comments into account when reviewing room allocation and communicating available room options to guests. Regarding your comment about requesting an additional chair, we have reviewed the information available to us but were unfortunately unable to identify a corresponding request during your stay. Nevertheless, we are sorry if you felt that your request was not addressed and that this contributed to your disappointment. We also regret your comments regarding your attempts to contact Reception and the communication with our team. We take such feedback seriously and will review these points with the relevant departments. We appreciate your feedback regarding the taxi arrangements as well. Our Reception team is available to assist guests with taxi bookings, and we are sorry if this service was not sufficiently clear or accessible to you during your stay. Please accept our sincere apologies for the aspects of your experience that fell short of your expectations. Your comments are valuable to us and will help us identify areas where we can improve. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Mr. K., Thank you for taking the time to share such detailed feedback about your stay with us. We are sorry to learn that your experience did not meet your expectations and that you did not feel sufficiently looked after by our team. We take your comments regarding the service provided by our Front Desk colleagues seriously. Providing helpful recommendations, directions and attentive service is an important part of our role, and we regret that this was not your experience. Regarding our location, we are sorry that it did not correspond to your expectations of being in the city centre. Our hotel is centrally located on Rákóczi út, with several major attractions and the city centre easily accessible by public transportation. We understand, however, that the distance may feel different depending on the specific destinations guests wish to visit, and we regret that you felt the need to rely on taxis during your stay. We are particularly sorry about your experience with the bathroom. We understand that the shower curtain and the water spreading into the bathroom made the shower uncomfortable and inconvenient. Your comments have been noted and will be shared with the relevant team for review. We also regret that you did not feel the overall experience represented good value for the rate you paid. Your feedback is important to us, and we will use it to identify areas where we can improve both our service and guest experience. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing these concerns to our attention. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Ms. H., Thank you very much for your excellent rating and for sharing your kind feedback. We are delighted to hear that you found your room comfortable and appreciated our central location. It is wonderful to know that you were able to conveniently explore many of Budapest’s sights on foot. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre for another enjoyable stay. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. A., Thank you very much for your excellent feedback and for giving us a perfect rating! We are delighted to hear that you enjoyed your comfortable stay, the cleanliness of the hotel, and the friendly service provided by our team. It is wonderful to know that every aspect of your stay met your expectations. We truly appreciate your recommendation and look forward to welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. E., Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our spacious, clean and modern rooms, as well as the friendly and helpful service provided by our team. It is also wonderful to know that our convenient location and nearby metro station made it easy for you to explore Budapest and visit the city's key sights. We greatly appreciate your positive comments regarding our sustainability efforts and are pleased that you valued our approach to changing towels and linen only when requested. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. M., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with our Front Desk team and found our colleagues friendly and helpful. Your kind words are greatly appreciated and are a wonderful encouragement to the team. At the same time, we sincerely apologize that your room was too cold during your stay and that the ventilation in the bathroom was not functioning properly. We understand how important a comfortable room temperature and properly functioning facilities are for a pleasant stay. Your comments will be shared with our Technical and Housekeeping teams for review and follow-up. We also appreciate your feedback regarding the Wi-Fi connection speed, and we will take this into consideration as we continue to improve our services. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre and providing you with an even more comfortable stay. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Mr. G., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you had an excellent experience with us and that you particularly enjoyed the comfort, cleanliness and ambience of your room. It is also a pleasure to know that your room upgrade exceeded your expectations and that you felt well recognised as an ALL – Accor Live Limitless Gold member. We have carefully reviewed your feedback regarding the welcome benefits. We have double-checked our records and can confirm that your welcome amenity was duly registered for your stay. Nevertheless, we are sorry to hear that you did not experience it as offered. We also regret that you were not offered your welcome drink, and we sincerely apologise for any inconvenience this may have caused. Your feedback is valuable to us, as we continuously strive to ensure that our ALL members receive the recognition and benefits they are entitled to throughout their stay. We also appreciate your suggestion regarding a wider selection of vegetarian options and will certainly take this into consideration. Thank you once again for your kind comments and for your loyalty as an ALL Gold member. It was a pleasure to welcome you, and we very much look forward to welcoming you back to Mövenpick Hotel Budapest Centre in the future. Warm regards, Nóra Vida Assistant Front Office Manager

Dear Ms. F., Thank you very much for your excellent review and for sharing your detailed feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, breakfast, and especially the friendly and helpful service provided by our team. We also appreciate your comments regarding the recognition received as an ALL member. We are sorry to hear that this aspect of your stay did not fully meet your expectations. Your feedback is very valuable to us, and we will share it with the relevant team to help us improve the recognition and experience we provide to our loyal guests. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. A., Thank you very much for your wonderful review and for highlighting our great location. We are especially pleased to hear that you found our team helpful and attentive throughout your stay. Your kind feedback is greatly appreciated and will certainly be shared with our colleagues. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. M., Thank you very much for your wonderful review and for sharing such detailed feedback about your stay. We are delighted to hear that you enjoyed your comfortable room, the bed, the excellent shower pressure, and the wide selection available at our buffet breakfast. It is also wonderful to know that our team made a positive impression with their kindness and helpfulness. Your kind words are greatly appreciated and will be shared with our colleagues. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr. S., Thank you very much for your perfect rating and kind words! We are delighted to hear that you enjoyed your stay with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. B., Thank you very much for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you appreciated our convenient location, the quality of our services, and especially the warm welcome from our night team upon your late arrival. Your kind recognition of the colleagues working on the night of September 11th is greatly appreciated, and we will be sure to share your compliments with the team. We are also pleased that you enjoyed our breakfast selection, cleanliness, bar service, and welcome drink. At the same time, thank you for pointing out the Wi-Fi connection speed and your experience at our bar restaurant. Your comments are valuable to us and will be shared with the relevant teams as we continue working to improve our services. It was a pleasure to welcome you and your family, and we hope to have the opportunity to welcome you back to Budapest in the future. Kind regards, Adam Sashalmi Front Office Supervisor

Dear Ms. J., Thank you very much for taking the time to share such detailed feedback following your stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you enjoyed your room, the amenities provided, our convenient check-in experience, and especially the wide variety of choices available at breakfast. We are particularly pleased that, as vegan guests, you found our breakfast selection so accommodating. It is also wonderful to know that you appreciated the value for money and the early check-in provided as an ALL member. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room. Your comments have been noted and will be shared with our Housekeeping team for appropriate follow-up. We are also sorry that you did not receive the warm and attentive welcome you expected in our breakfast room. We appreciate you pointing this out, and your feedback will be shared with the team so that we can ensure our guests are properly welcomed and assisted from the moment they arrive. Thank you once again for your constructive and encouraging feedback. We truly appreciate your recommendation and would be delighted to welcome you back for an even more enjoyable stay in the future. Kind regards, Adam Sashalmi Front Office Supervisor

Dear Mr. C., Thank you very much for your excellent feedback following your business stay at Mövenpick Hotel Budapest Centre. We are delighted to know that you enjoyed our convenient location and comfortable accommodation, and that you found communication with our team easy and pleasant. It is wonderful to see that you were fully satisfied with all aspects of your stay, including our breakfast, cleanliness, Wi-Fi, lunch, and the recognition you received as an ALL Accor member. Your appreciation of our sustainability initiatives is also greatly valued. We are pleased that these efforts contributed positively to your experience. Thank you for your perfect rating and for recommending us. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back to Budapest in the future. Kind regards, Adam Sashalmi Front Office Supervisor

Dear Ms. K., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location. We are, however, sorry to hear that you did not feel valued during your stay. We understand how this can be disappointing, and we regret that our communication regarding the benefits associated with direct bookings gave you this impression. Every guest is important to us, regardless of how the reservation was made. We truly appreciate you bringing this to our attention, as your feedback helps us improve the way we communicate with and care for our guests. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects how much we value your visit. Kind regards, Alexandra Androvics Front Office Supervisor