Dear Mr. B., Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Budapest Centre. We are pleased to hear that you found our hotel comfortable and that your overall experience was a positive one. We also appreciate your kind rating of our team and the services provided during your stay. At the same time, we note that your arrival and check-in experience, breakfast selection, and value for money did not fully meet your expectations. We appreciate you bringing these areas to our attention, as your feedback helps us identify opportunities to improve our services and provide a more seamless experience for our guests. Thank you for choosing our hotel and for your recommendation. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre for an even more enjoyable stay in the future. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. Plaza Marin, Thank you for sharing your feedback. We are delighted that you enjoyed your accommodation and breakfast, and that you would recommend our hotel to others. We appreciate your comments regarding Spanish-speaking assistance, Wi-Fi speed, and the check-in and check-out experience. Your feedback helps us identify areas for improvement, and we hope to welcome you and your family back to Mövenpick Hotel Budapest Centre for an even more enjoyable stay. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. S., Thank you for your excellent review and recommendation. We are delighted that you enjoyed our comfortable rooms, convenient location, and overall experience. We sincerely apologize for the inconvenience regarding your company invoice details. We appreciate you bringing this to our attention and will share your feedback with our team to help improve our processes. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. P., Thank you for sharing your honest feedback. We are pleased to hear that our team, especially Julia Gyuricza, made a positive impression and that you appreciated the quiet room. We sincerely apologize for the condition of the bathtub and the discomfort caused by the beds. We also regret that our food selection and other facilities did not fully meet your expectations. Please be assured that your comments will be shared with the relevant departments for further attention and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. E., Thank you for your wonderful review and recommendation. We are delighted that you enjoyed our central location, comfortable rooms, breakfast selection, and the friendly service of our team. We are especially pleased that our hotel served as a convenient base for exploring Budapest and the surrounding cities. Thank you for choosing Mövenpick Hotel Budapest Centre. We look forward to welcoming you back on your next visit! Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr R., Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations and that you felt the experience was not worth the price paid. We sincerely apologise for the shortcomings you experienced with the cleanliness of your room. This is certainly not the standard we aim to provide, and we will share your comments with our housekeeping team. We also regret that you found the breakfast selection repetitive and disappointing. We understand how frustrating it is when the overall experience falls short of what you expected, and we appreciate you bringing these concerns to our attention. Your feedback helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Ms. J., Thank you for your lovely review and for sharing your experience at Mövenpick Hotel Budapest Centre. We are delighted to hear that you thoroughly enjoyed your stay and appreciated our central location, with Budapest’s main attractions conveniently close by. It is especially rewarding to know that our team made a positive impression with their helpful and attentive service. Your excellent ratings are a wonderful encouragement to us, and we are grateful for your recommendation. We hope to have the pleasure of welcoming you and your partner back to Budapest for another enjoyable stay! Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr L., Thank you for sharing your feedback. We’re sorry to hear that your stay with us fell short of your expectations, especially compared to the other Accor hotels you visited during your holiday. We always strive to provide a comfortable and enjoyable experience for our guests, and we regret that we didn’t quite get it right on this occasion. Your feedback is important to us, and we appreciate you taking the time to share your impressions. We hope to have the opportunity to welcome you back to Mövenpick Hotel Budapest Centre and provide you with a stay that better reflects the standards you have come to expect from Accor. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Mr. R., Thank you for your wonderful and detailed review. We are delighted to hear that you had such an enjoyable stay at Mövenpick Hotel Budapest Centre and that our unique blend of contemporary design and historic character made such a positive impression on you. It is especially rewarding to know that our team’s friendliness and attentiveness contributed to your experience. We are also pleased that the little touches, from our afternoon treats to the birthday surprise prepared for you, helped make your stay even more memorable. Creating meaningful moments for our guests is something we truly value. We appreciate your feedback regarding the breakfast selection and room temperature, as comments like yours help us identify opportunities to further enhance our guests’ comfort and satisfaction. Thank you for your kind recommendation. It would be a pleasure to welcome you back to our hotel for another memorable stay in Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. D., Thank you very much for your wonderful review and perfect score! We are thrilled to hear that you had such an enjoyable experience at Mövenpick Hotel Budapest Centre and that you appreciated our food, service, and convenient location. It is especially rewarding to know that you enjoyed our extensive breakfast buffet, the offerings at our bar and Palace Restaurant, as well as our sustainability initiatives. We will also be delighted to share your kind recognition with Eszter, who will be very happy to know that she contributed to making your stay so memorable. Thank you for your loyalty to ALL Accor and for recommending our hotel. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in Budapest! Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr.H., Thank you very much for your wonderful review and perfect rating of Mövenpick Hotel Budapest Centre. We are delighted to hear that you enjoyed our hospitality, found our hotel clean, and appreciated the friendliness of our team. It is especially rewarding to know that you had one of your most comfortable nights with us. Providing a relaxing atmosphere, maintaining high standards of cleanliness, and ensuring that every guest feels genuinely welcome are among our top priorities. Your kind words are a wonderful recognition of our team's dedication to creating a pleasant and memorable experience for every guest. We truly appreciate you taking the time to share your experience with us. Feedback like yours inspires our entire team to continue delivering excellent service and warm hospitality. Thank you once again for choosing Mövenpick Hotel Budapest Centre. We look forward to the pleasure of welcoming you back and making your next stay just as comfortable and enjoyable. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. M., Thank you very much for your wonderful review of Mövenpick Hotel Budapest Centre. We are delighted to hear that you enjoyed your stay with us while attending a conference and that you found our food excellent. We are pleased to know that our hotel provided a convenient and comfortable setting for your business trip. We understand how important it is for business travellers to have a pleasant and seamless experience, and it is especially rewarding to hear that our culinary offerings made a positive impression on you. Your kind feedback is greatly appreciated and serves as wonderful encouragement for our team to continue delivering high-quality service and hospitality to all our guests. Thank you once again for choosing Mövenpick Hotel Budapest Centre. We hope to have the pleasure of welcoming you back on your next business trip or visit to Budapest. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. G., Thank you very much for sharing your feedback and for your excellent rating. We are delighted to hear that you enjoyed our central location, the cleanliness of your room, our breakfast buffet, and the friendly and helpful service provided by our team. It is especially pleasing to know that our reception colleague was able to assist you with recommendations and guidance for exploring the city. We will be happy to share your kind words with our team. We also appreciate your suggestion regarding our check-in and check-out times. We understand that flexibility with arrival and departure times can enhance the guest experience, and we value your feedback as we continuously strive to improve our services. Thank you once again for recommending Mövenpick Hotel Budapest Centre. We hope to have the pleasure of welcoming you back for another enjoyable stay in Budapest. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Vladimir, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. The additional pre-authorisation placed at check-in was released by the hotel, as no incidental charges were incurred during your stay. We have also contacted you directly by email with confirmation of the release and further information regarding the processing time with your card-issuing bank. We are sorry that this process was not clear and that it caused you frustration. We appreciate your feedback and hope this clarifies the matter. Kind regards, Tamás Kollár Front Office Manager

Dear Ms. V. R., Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with our reception team and your room. We sincerely apologize for the disappointment regarding our restaurant and the quality of the food available in the Lounge Bar. We fully understand how this affected your overall experience, and your comments have been shared with the relevant teams. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Warm regards, Nóra Vida Assistant Front Office Manager

Dear Mr. W., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your spacious and comfortable room, our breakfast buffet, and the friendly service provided by our team. We also appreciate you bringing the maintenance issues to our attention. We are sorry for the inconvenience and will make sure your comments are followed up with the relevant team. It was a pleasure to have you with us, and we hope to welcome you back to Mövenpick Hotel Budapest Centre in the future. Warm regards, Nóra Vida Assistant Front Office Manager

Dear Ms. B., Thank you very much for taking the time to share your detailed feedback following your five-night stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that, as a first-time Mövenpick guest, you enjoyed your stay with us and appreciated our convenient location, with easy access to Budapest’s public transportation network. It is wonderful to know that our team made a positive impression on you. Your kind recognition of our colleagues as helpful and approachable is sincerely appreciated and will certainly be shared with the entire team. We are also pleased that you noticed and valued our sustainability efforts, particularly our recycling initiatives and dedicated waste-sorting facilities. At the same time, we are sorry to learn that the mattress topper affected your comfort during your stay. Please accept our apologies for this inconvenience. Thank you once again for your thoughtful feedback and for choosing Mövenpick for your first stay. We hope to have the pleasure of welcoming you back to Budapest and providing you with an even more comfortable experience on your next visit. Kind regards, Ádám Sashalmi Front Office Supervisor

Dear Ms. K., Thank you very much for your lovely review and for your continued trust in Mövenpick Hotel Budapest Centre. We are delighted to hear that, as always, you enjoyed another pleasant stay with us. It is wonderful to know that our friendly team made you feel welcome, and we will be especially happy to share your kind words with your favourite check-in lady – we are sure they will make her day! We truly appreciate your loyalty and look forward to welcoming you back again soon. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. R., Thank you for sharing your detailed feedback with us. We are truly sorry that your stay did not meet your expectations. Regarding the payment in local currency, we would like to clarify a misunderstanding. Unfortunately, due to a technical issue that can affect certain UK-issued cards, payments in Hungarian Forint do not always process successfully. Our colleague suggested trying the payment in HUF as an alternative, hoping that it would work, but unfortunately the transaction was unsuccessful and the payment could ultimately only be completed in GBP. We are sorry that this situation caused confusion and frustration. We also regret the issues you experienced with the cleanliness and condition of the room, as well as the inconvenience caused by the busy restaurant and breakfast periods during the conference. We understand how frustrating this must have been, particularly after a long journey. Your comments have been shared with the relevant departments for review. We are also sorry for the disruption caused by the early-morning fire alarm and understand the concern this caused. We do appreciate your positive comments regarding our reception team's responsiveness, the breakfast quality and the assistance provided by our team. Your feedback is important to us, and we hope to have the opportunity to provide you with a much more enjoyable experience on a future visit. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre