Dear Bliss C., Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that several aspects of your stay did not meet your expectations. We sincerely apologise if the attitude of some members of our team made you feel uncomfortable or that you were treated differently from other guests. This is certainly not the level of service we aim to provide and we will share your comments with the team. We are also sorry to hear about the condition of the shower and the limescale issue. We take this matter seriously and will ask our maintenance and housekeeping teams to check the shower facilities to ensure they are functioning properly. Regarding the lack of information about the Wi-Fi, safe, gym and rooftop bar, we appreciate your feedback. We understand how useful clear and easily accessible information can be during a stayn and we will review how this information is communicated to our guests. We also regret that you found the room cramped and the power sockets difficult to access, and that the balcony view did not meet your expectations. With regard to the lift incident, please accept our apologies if this made you feel uncomfortable. Our colleagues may carry out routine security checks to ensure that only registered guests have access to the guest floors, but we understand that the way this was handled may have felt unnecessary, particularly after your extended stay with us. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and will help us improve both our facilities and the service we provide. Kind regards, Zsolt Horváth Front Office Manager

Dear Attila, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Darius-Ionut, Thank you for taking the time to share your feedback. We sincerely apologize for the uncomfortable room temperature you experienced during your stay. We understand how unpleasant it must have been to arrive to a room at 28°C and then experience temperatures of around 26–28.5°C throughout the night and morning, despite having the air conditioning running. We are sorry that the air-conditioning system did not provide the comfort you expected. Your feedback is important to us, and we will share the details with our technical team so that the system can be checked and any necessary improvements can be made. We understand that maintaining a comfortable temperature is essential for a good night's sleep and we regret that this negatively affected your stay. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much more comfortable experience on a future visit. Kind regards, Zsolt Horváth Front Office Manager

Dear Katalin, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed our great location, as well as your room and the shower. We are sorry, however, that the air conditioning did not perform as expected during your stay. We understand how important a comfortable room temperature is and we will share your feedback with our technical team for review. We also appreciate your suggestion regarding the bar opening hours. We understand that having the bar available until midnight would be convenient and we will share your comment with our Food & Beverage team for consideration. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Krisztina, Thank you very much for your wonderful feedback and for choosing TRIBE for the fourth time during your visits to Budapest! We are delighted to hear that you continue to appreciate our convenient location, excellent transport connections, clean and comfortable rooms and especially our beds and breakfast selection. It is also wonderful to know that you enjoy our distinctive design and that our friendly and helpful team contributes to your positive experience. Your continued trust and loyalty mean a great deal to us. We are truly grateful to welcome you back time and again and we look forward to seeing you on your next visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager

Dear Dalibor, Thank you very much for your kind and heartwarming feedback! We are delighted to hear that you enjoyed your second stay with us and that you appreciate our convenient location and easy access to public transport. It is wonderful to know that you are already looking forward to future stays with us! We are especially happy to hear about your positive experience with our reception colleague. We will be sure to share your kind words with the team and try to identify the colleague you mentioned so that she can receive the recognition she deserves. Knowing that she made you feel especially welcome during your stays means a great deal to us. Thank you once again for choosing our hotel for your visits to Budapest. We look forward to welcoming you back many more times! Kind regards, Zsolt Horváth Front Office Manager

Dear Giorgi, Thank you so much for your wonderful feedback and for your continued loyalty! It means a great deal to us to know that you choose our hotel every time you visit Budapest and that we have consistently lived up to your expectations. We are delighted that you appreciate the cleanliness and beauty of our hotel, as well as the warm and friendly welcome from our team. As a valued ALL Accor Platinum member, we are especially grateful for your continued trust and loyalty. We are, however, sorry to hear that you were not offered an upgraded room during your stay. We understand that recognition and benefits associated with your loyalty status are an important part of the guest experience and we regret that we did not meet your expectations in this regard. Thank you again for your kind words and for bringing this to our attention. Your feedback is greatly appreciated and we look forward to welcoming you back to Budapest and providing you with an even more enjoyable stay next time. Kind regards, Zsolt Horváth Front Office Manager

Dear Steve, Thank you very much for your wonderful review. We are delighted to hear that your first experience with us was such a positive one. It is a pleasure to know that you appreciated our convenient location, comfortable rooms, cleanliness, air conditioning, parking facilities, and especially our breakfast selection. Your kind words about our team mean a lot to us. We are very proud of our colleagues and their dedication to providing warm, attentive and professional service to our guests. Thank you again for your generous feedback and recommendation. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear BOGDAN G., Thank you for taking the time to tell us about your experience at the TRIBE Budapest Stadium. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies. At Tribe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsolt Horváth Front Office Manager

Dear Stefano, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our location, the cleanliness of the hotel, our breakfast and the overall quality of your room. It is also rewarding to know that you value the ALL – Accor Live Limitless programme. At the same time, we sincerely apologize for the inconvenience caused by the temporary closure of our gym. We completely understand your disappointment, especially as the fitness facilities were one of the main reasons you chose our hotel. Unfortunately, due to an unexpected technical issue the gym had to be closed during your stay and this was beyond our control. We regret that we were unable to provide the full experience you expected. We also appreciate your comments regarding the Chromecast and Wi-Fi performance. Your feedback has been shared with our technical team so that these issues can be reviewed and improved. Thank you once again for your honest feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with the complete experience you were looking forward to. Kind regards, Zsolt Horváth Front Office Manager

Dear Vivien, Thank you so much for your wonderful review and for choosing to stay with us for the third time! We are truly delighted to know that you and your family had another enjoyable stay. It is especially heartwarming to hear that your toddler enjoyed the experience just as much as you did. We are pleased that you appreciated the spacious room, the comfortable beds and the friendly and polite service provided by our team. Your continued trust and loyalty mean a great deal to us and we look forward to welcoming you back for your fourth visit! Kind regards, Zsolt Horváth Front Office Manager

Dear Lubor, Thank you very much for your kind review and recommendation. We are delighted to hear that you enjoyed your stay and appreciated the quality of both our accommodation and restaurant. It is especially rewarding to know that you found our reception team welcoming and pleasant. Thank you also for your constructive feedback regarding the breakfast service. We appreciate your comments and will share them with the relevant team, as attentive service is very important to us. We hope to have the pleasure of welcoming you back again soon. Kind regards, Zsolt Horváth Front Office Manager

Dear Anamaria, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you found our hotel to offer good value for money and that you enjoyed the clean and comfortable room, the comfortable bed and the complimentary water and coffee provided in your room. It is also great to know that you noticed the improvements to our breakfast compared to your previous stay. Thank you as well for your constructive comments regarding the breakfast coffee and the lack of in-room ironing facilities. We appreciate your suggestions, as they help us identify opportunities to further improve the guest experience, especially for our business travellers. We truly value your continued trust in our hotel and look forward to welcoming you back again next year. Kind regards, Zsolt Horváth Front Office Manager

Dear Raymond, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your 6-night stay with us and appreciated our convenient location, comfortable rooms and proximity to the MVM Dome, making it easy to attend events and concerts. Thank you also for your kind words about our team. We are especially pleased to hear that you found all of our staff to be "mega",we will be sure to share your compliments with the entire team! We appreciate your feedback regarding the bar opening hours and will take your comments into consideration. It is fantastic to know that you would choose to stay with us again when returning to Budapest. We look forward to welcoming you back! Kind regards, Zsolt Horváth Front Office Manager

Dear Cristi, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Jean, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient, especially for visits to the Puskás Arena and MVM Dome. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret that you did not receive clear information about the breakfast and dinner schedules, as well as the closure of our rooftop area, upon arrival. We understand how important this information is for our guests and will reinforce these communication procedures with our team. We are also very sorry about the issue with the kettle. Unfortunately, it appears that the malfunction was not properly verified and addressed during your stay, which is certainly not the level of service we strive to provide. We also regret that the broken bathroom bin and the hairdryer did not meet your expectations. Your comments have been shared with the relevant departments so that we can improve our maintenance and guest communication processes. We appreciate you bringing these matters to our attention and hope that, despite these shortcomings, you will consider staying with us again in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Iryna V., Thank you for taking the time to share your detailed feedback. First of all, we are pleased to hear that you appreciated the pre-booked parking arrangement, as well as the good service and pleasant atmosphere at the bar. However, we are sincerely sorry that your arrival experience did not meet your expectations, particularly as a valued ALL – Accor Diamond member. We understand how disappointing it must have been to experience a lengthy check-in process, feel insufficiently welcomed, and not receive the level of recognition you expected for your loyalty status. We also regret that you were dissatisfied with the room upgrade and that the room assigned did not fully meet your expectations in terms of size and natural light. Furthermore, we apologize for any confusion regarding the welcome amenity and for not providing the warm and personalized welcome that our guests deserve. Please be assured that your comments have been shared with the relevant teams. We continuously strive to improve our service standards and ensure that all team members are fully aware of the benefits and recognition associated with the ALL loyalty program. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide the level of service that reflects both your loyalty and our commitment to guest satisfaction. Kind regards, Zsolt Horváth Front Office Manager

Dear Gaston B., We very much appreciate your comments regarding your stay at the TRIBE Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Shaylin, Thank you so much for your fantastic review. We are thrilled to hear that everything was perfect during your stay and that you enjoyed the room design, the comfort of the bed, our amenities and the wide selection offered at breakfast. It is especially rewarding to know that, despite the room's compact size, you found it comfortable and well-designed. We are also very grateful for your kind words about our front desk colleague. While we are sorry to see her leave, we are delighted to hear that she made such a positive impression and provided outstanding service during your stay. We will be sure to share your feedback with our team and we know she would greatly appreciate your recognition. Thank you once again for your wonderful comments. We hope to have the pleasure of welcoming you back in the future. Best regards, Zsolt Horváth Front Office Manager