Dear Stephany, Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed your comfortable stay and appreciated the cleanliness and modern design of our hotel. It is especially nice to know that our reception colleague made such a positive impression on your arrival. We are sorry that your experience during check-out was not quite as welcoming. We always strive to provide friendly and attentive service throughout our guests' entire stay and your feedback will be shared with the relevant team. We hope to have the pleasure of welcoming you back for an even better experience next time! Kind regards, Zsolt Horváth Front Office Manager

Dear Robert, Thank you for sharing your feedback! We are delighted to hear that you found your stay comfortable and appreciated our convenient location near the concert venue. It is also great to know that the nearby metro station made it easy for you to reach the city centre. We hope to welcome you back on your next visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager

Dear Elizabeth, Thank you for taking the time to share such detailed feedback with us. We are pleased to hear that you found your stay comfortable, enjoyed the excellent breakfast food and appreciated the welcoming, professional and helpful service provided by our reception team and breakfast staff. We will gladly share your kind words with them. At the same time, we sincerely apologize for the chaotic breakfast experience and for the broken make-up mirror in your room. You are absolutely right that all room facilities should be checked and in good working order before a guest arrives. We will share your comments with our housekeeping and maintenance teams to help prevent similar issues in the future. We also regret that hot chocolate was unavailable at both bars. We understand your disappointment and will pass this feedback on to the relevant teams. Regarding the room amenities, tea and coffee-making facilities and mini fridges are not part of our standard ibis room equipment, although we understand that these would have been useful during your stay. Thank you as well for your suggestions regarding the hotel's interior design. We appreciate your perspective and understand how artwork and greenery can contribute to a warmer, more welcoming atmosphere. We are grateful that you would consider staying with us again and we hope to have the opportunity to provide you with an improved experience on your next visit. Kind regards, Zsolt Horváth Front Office Manager

Dear Susan, Thank you for choosing to stay with us again and for sharing such wonderful feedback! We are delighted to hear that you continue to appreciate the cleanliness and design of our hotel, our helpful team and the plentiful breakfast buffet. It is also great to know that our convenient location and excellent public transport connections make it easy for you to explore Budapest and travel to your desired destinations. We are especially pleased that your interactions with our team have consistently been pleasant. We will gladly share your kind words with our colleagues, who will be happy to know that their efforts contribute to your positive experience. Thank you for your continued trust in us. We look forward to welcoming you back for your next stay! Kind regards, Zsolt Horváth Front Office Manager

Dear Dario, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horvath Front Office Manager

Dear Francesca, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel clean, but we sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to be woken by the fire alarm in the middle of the night, especially after a long journey and a significant flight delay. We are sorry that this disrupted your rest. We also apologize for the confusion with the towels and for the lack of friendliness you experienced during check-in. Please note that kettles are not part of the standard room amenities at ibis hotels; however, we understand your disappointment at not having this facility available. Your comments regarding the towels and the reception service will be shared with the relevant teams for review. Thank you for bringing these matters to our attention and we regret that these issues affected your overall experience. Kind regards, Zsolt Horváth Front Office Manager

Dear Wenbin Y., Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable stay and were impressed by the friendliness and helpfulness of our reception team. Your kind words are a great encouragement to our colleagues. We truly appreciate your intention to return and look forward to welcoming you back for another enjoyable stay! Kind regards, Zsolt Horváth Front Office Manager

Dear Kyle, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your comfortable room, the fresh bedding and towels, our delicious breakfast and the convenient access to public transportation. However, we are sorry that you were unable to enjoy an evening cocktail at our Sky Bar due to private events. We understand your disappointment, especially when you had planned to visit it during your stay. As the Sky Bar occasionally hosts private functions, access may be limited on certain evenings. We appreciate your understanding and will take your feedback into consideration. We are pleased that you had an enjoyable stay overall and hope to have the pleasure of welcoming you back, with an opportunity to experience our Sky Bar next time! Kind regards, Zsolt Horváth Front Office Manager

Dear Vladimir, Thank you for sharing your feedback with us. We are delighted to hear that you were very satisfied with our hotel and its location. However, we sincerely regret that our Wi-Fi service did not meet your expectations. We understand that network security is particularly important for both business and personal use and we appreciate you bringing this concern to our attention. We will share your feedback with the relevant team for review as we continuously look for ways to improve our services. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Mariann, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, spotless rooms, comfortable beds and friendly staff. It is especially nice to know that you slept well and enjoyed our breakfast, including the tea corner with its selection of loose-leaf teas. We are glad that this little detail made your experience even more special! Thank you also for your suggestion regarding a greater variety of vegetables at breakfast. We appreciate your feedback and will share it with our Food & Beverage team for consideration. We look forward to welcoming you back for another enjoyable stay! Kind regards, Zsolt Horváth Front Office Manager

Dear Aleksander, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Tymur, Thank you very much for your feedback. We are delighted to hear that you appreciated our convenient location, underground parking and the cleanliness of your room and that our hotel was well suited to your business trip. We are sorry, however, that the Wi-Fi was not working properly during your stay. We understand how important a reliable internet connection can be, especially when travelling for business. We will share your feedback with our technical team for review. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Paul, Thank you very much for sharing your feedback with us. We are pleased to hear that you found our hotel comfortable and conveniently located for your needs. We appreciate your comments regarding the in-room tea and coffee facilities. Please note that tea and coffee-making facilities are not part of the standard room amenities at Ibis hotels. Regarding the iron, we would like to kindly inform you that ironing rooms are available on the floors and can be accessed using your room key card. We sincerely apologize if this information was not communicated to you clearly during your stay. Thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Wadih H., Thank you very much for your truly wonderful and heartfelt feedback! We are absolutely delighted to hear that you had such a fantastic stay at Ibis Stadium Budapest and that you enjoyed your time with your brother and childhood friend. It is especially rewarding to know that you were happy with our service, professional and friendly team, as well as our tasty food. Thank you also for mentioning Hanna, the two Gretas, Martin, Sándor, Dorka and Lili, along with all of our lovely colleagues. We will be very happy to share your kind words with the entire team – we are sure they will mean a great deal to them. As a valued ALL Accor Gold member, your loyalty is truly appreciated and we are especially pleased that your stay with family and friends was such a memorable one. We sincerely hope to have the pleasure of welcoming you and your loved ones back very soon for another wonderful experience! Kind regards, Zsolt Horváth Front Office Manager

Dear Dominic, Thank you very much for your detailed feedback! We are delighted to hear that you appreciated our friendly and helpful team, the comfortable bed and the cleanliness of your room. We are also pleased that you enjoyed the fast and convenient internet connection on your phone. We are sorry, however, that you experienced difficulties connecting the TV via Chromecast to the hotel Wi-Fi. We understand how frustrating this can be and we will share your feedback with our technical team to review the connection and improve the experience. We also appreciate your positive comments regarding the in-room tea and coffee facilities. We hope to have the pleasure of welcoming you back for an even smoother stay in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Mitchell, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with the service provided by our reception team, particularly during the evening hours. We understand that having sufficient assistance available at reception can make an important difference to the guest experience. We also appreciate your comments regarding our reception team’s training. We take your feedback seriously and will share it with the relevant management team to review both our evening staffing levels and the training provided to our colleagues. We regret that your experience did not meet your expectations and hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Zsolt Horváth Front Office Manager

Dear Dharmendra V., Thank you for taking the time to share your detailed feedback and for being a valued ALL Accor Gold member. We are sorry to hear that the room size and the absence of complimentary tea, coffee, a kettle, and bottled water did not meet your expectations. We understand that these amenities can be particularly appreciated by international guests and during longer stays. Our rooms are designed according to the IBIS concept, which focuses on a modern and streamlined approach to room amenities. Nevertheless, we appreciate your comments and will share your suggestions with the relevant teams. We also take note of your feedback regarding the breakfast selection for international and vegetarian guests. We understand the importance of offering a varied choice that caters to different preferences and dietary requirements and your comments will be shared with our Food & Beverage team. Thank you again for your constructive feedback and for your loyalty as an ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind regards, Zsolt Horváth Front Office Manager

Dear Peter, Thank you for taking the time to share such detailed feedback and, above all, for your continued loyalty to our hotel and to both Ibis and TRIBE. We truly appreciate the many excellent ratings you have given us over the years. We are very sorry that this stay did not fully meet your expectations, particularly as you were travelling with your mother. We understand how important accessibility and practical support can be when travelling with someone with limited mobility. Regarding the wheelchair, we appreciate your suggestion and understand your point. We will share your feedback with the management team for consideration, as having appropriate equipment available can certainly provide additional comfort and reassurance to guests who may need assistance. We also understand your disappointment regarding access to the gym. The gym is operated as a TRIBE facility and therefore separate conditions apply to Ibis guests. Nevertheless, we appreciate your perspective, especially given that both hotels are located within the same building, and we will forward your comments to the relevant management team. We are also sorry to hear about the shower gel dispenser. We are pleased that our team was able to provide a replacement promptly, but we fully understand how frustrating it must have been to find the dispenser filled with water and therefore unusable. We will make sure this feedback is shared with our housekeeping team so that the dispensers are checked properly during room preparation. Despite these inconveniences, we are very grateful that you continue to enjoy staying with us and that you appreciate our location and the hotel itself. Your feedback is particularly valuable because you know our property well and can help us identify areas where we can improve. Thank you again for your loyalty, your constructive comments, and for giving us the opportunity to address these matters. We sincerely hope to welcome you and your mother again and provide you with the comfortable and accessible experience you deserve. Kind regards, Zsolt Horváth Front Office Manager

Dear Amanda, Thank you very much for your fantastic and detailed feedback! We are delighted to hear that you had an excellent stay and enjoyed our beautiful hotel, spacious and comfortable room, large bed and well-equipped bathroom. It is also wonderful to know that our friendly and helpful team made you feel welcome and that you appreciated the wide selection at breakfast and the English-speaking service. We are especially pleased to hear about your positive experience with our reception colleague. Although we do not know his name from your review, we will certainly share your kind words with the reception team,we are sure he will recognize himself! 😊 We are also glad that our location was convenient for your concert plans and that you found it preferable to the Heroes' Square area. Thank you again for choosing our hotel and for your recommendation. We would be delighted to welcome you back for your next concert or visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager