Mercure Parkhotel Mönchengladbach 4 stars

Customer review rating (ALL Rating) 4.5/5 467 reviews

Mercure Parkhotel Mönchengladbach - Image 1
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Description

Hotel extras

  • The hotel is just a 5-minute walk from the city centre.

  • all rooms are air-conditioned

  • Close to the Dutch border and the metropolis of Düsseldorf

  • Delightful mix of urban flair and rural idyll

  • Free WIFI

Our accommodation(s)

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Room 1

Hotel location

Mercure Parkhotel Mönchengladbach

Hohenzollernstrasse 5
41061 MOENCHENGLADBACH
Germany

GPS:51.199623, 6.434792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LEAVES

Start the day with a rich breakfast buffet. Invite your business partners for lunch or dinner or enjoy room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  467 reviews

Customer review rating 4.5/5

Sebastien M. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Kate A. Solo - Confirmed reviews ALL

Dear Ms. A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our rooms comfortable and enjoyed your stay overall. At the same time, we appreciate your comments regarding the facilities and services offered at our hotel. We understand that amenities such as a restaurant terrace or a swimming pool can further enhance the guest experience, especially given our location. Your feedback is valuable and will be taken into consideration. We also regret that the information regarding the settlement of your payment with bonus points was not provided as clearly as expected. Please accept our apologies for any confusion this may have caused. We will share your comments with our team to ensure that our colleagues are fully informed and able to assist guests confidently with loyalty program inquiries. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Customer review rating 4.5/5

Mariola G. Business - Confirmed reviews ALL

Dear Mariola, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a comfortable stay and that you appreciated the friendliness and helpfulness of our team. It is also wonderful to know that you found our hotel clean and cosy. Your positive feedback is greatly appreciated and will be shared with our team as encouragement for their continued efforts. We hope to welcome you back to the Mercure Parkhotel Mönchengladbach again soon. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Customer review rating 5.0/5

Daphne R. Families - Confirmed reviews ALL

Dear Mrs. R., Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you loved your overall experience, especially our location, the newly renovated rooms, the bathroom design, and the friendliness and customer-oriented approach of our team. Your kind words are a great motivation for all of us. We also appreciate your comment regarding the front area and terrace. We understand that ongoing works can have an impact on the overall impression, and we thank you for your understanding in this regard. We look forward to welcoming you back again soon at the Mercure Parkhotel Mönchengladbach. Kind regards, The Team of Mercure Parkhotel Mönchengladbach

Customer review rating 2.0/5

Heather M. Business - Confirmed reviews ALL

Dear Mrs. M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you were satisfied with many aspects of your stay, including the overall experience. At the same time, we are very sorry to hear that the comfort of the bed and the cleanliness of the towels did not meet your expectations. Please accept our sincere apologies regarding your comments about housekeeping. Cleanliness and hygiene are of the highest importance to us, and what you describe is not in line with our standards. We have immediately shared your feedback with our housekeeping team for review and corrective action. Regarding the mattress, we understand that comfort preferences can differ from guest to guest. However, we regret that it did not provide you with the level of comfort you were expecting. Your feedback is very valuable to us, as it helps us continuously improve our service quality. We hope to have the opportunity to welcome you again in the future and provide you with a fully improved experience. Kind regards, The Team of Mercure Parkhotel Mönchengladbach

Other web-users rate our hotel

  • 163 reviews 9.1/10 Location
  • 371 reviews 8.4/10 Room
  • 284 reviews 9.3/10 Service
  • 6 reviews 9.5/10 WiFi
  • 200 reviews 8.3/10 Breakfast
  • 131 reviews 9.1/10 Cleanliness
  • 58 reviews 4.2/10 Amenities
  • 24 reviews 5/10 Bar

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