Dear Mr. O., Thank you very much for your excellent rating and your positive feedback. We are delighted that you enjoyed the cleanliness of our hotel, the friendliness of our team, and our newly renovated facilities. Your kind words are greatly appreciated and motivate us to continue providing a pleasant experience for our guests. We look forward to welcoming you back to the Mercure Parkhotel Mönchengladbach soon. Best regards, Your Mercure Parkhotel Mönchengladbach Team

Dear Ms. D., Thank you very much for your wonderful feedback and for your excellent rating. We are delighted to hear that your stay was better than expected and that you experienced our service as both relaxed and genuinely guest-focused. It is also great to know that you appreciated the well-maintained facilities and felt welcome and supported throughout your stay. And we are especially happy that our 67-year-old elevator made such a good impression – we will be sure to pass on the compliment! We look forward to welcoming you back to the Mercure Parkhotel Mönchengladbach in the future. Best regards, Your Mercure Parkhotel Mönchengladbach Team

Dear Susan, Thank you for taking the time to share such detailed feedback with us. We are very pleased to hear that you appreciated the efficient check-in process, the atmosphere of our hotel and, in particular, the fantastic service provided by our reception team. At the same time, we are truly sorry about your experience at the bar, especially regarding the way you and your family were treated. We take your comments very seriously. Every guest should feel respected, comfortable and welcome in our hotel, and the experience you describe does not reflect the level of hospitality we expect from our team. We will address this matter internally. We also appreciate your feedback regarding the lift. We understand your concerns and will have the matter checked accordingly, particularly with regard to its condition and the feeling of safety. Thank you again for your honest feedback. We hope that, despite this experience, we will have the opportunity to welcome you and your family again and provide you with the warm and professional service you should expect from us. Warm regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Ms. H., Thank you very much for your wonderful review and your kind words! We are delighted to hear that you enjoyed every aspect of your stay, from our modern design and comfortable beds to the efficient air conditioning, excellent restaurant and welcoming team. It is especially lovely to hear that you appreciated our convenient location and had such an enjoyable experience with us. Your feedback is a great motivation for our entire team. We would be delighted to welcome you back to the Mercure Parkhotel Mönchengladbach on your next visit! Warm regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Mr. W., Thank you very much for your lovely review and your positive feedback! We are delighted to hear that you enjoyed your comfortable stay, your pleasant room and our breakfast. It is also wonderful to know that you experienced our team as kind and friendly and felt comfortable in the welcoming atmosphere of our hotel. We hope to have the pleasure of welcoming you back to the Mercure Parkhotel Mönchengladbach soon. Warm regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Mr. C., Thank you very much for your excellent review! We are delighted to hear that you enjoyed your stay and appreciated the modern, clean and comfortable atmosphere of our hotel. We are also pleased that you enjoyed our convenient location close to the beautiful park, the city centre and the main railway station, as well as the excellent service provided by our team. Thank you as well for your honest comments regarding the lift and our breakfast. As our hotel is currently undergoing a step-by-step renovation, we appreciate your understanding and take your feedback into consideration as we continue improving our facilities. We hope to have the pleasure of welcoming you back to the Mercure Parkhotel Mönchengladbach soon. Warm regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Ms. K., Thank you very much for your wonderful review and for giving us 90 points! We are delighted to hear that you enjoyed your stay and that you found our team friendly and helpful. It is also great to know that you appreciated the spacious and comfortable room, our varied breakfast buffet, and the beautiful location opposite the park. We are especially pleased that you enjoyed the food in our restaurant and that our restaurant and bar manager made you feel particularly welcome. We will be happy to share your kind words with the team. We look forward to welcoming you back to the Mercure Parkhotel Mönchengladbach on your next visit. Warm regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Mrs. J., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated the easy online check-in, the friendly welcome from our team, and the comfort of the bed. At the same time, we regret that the appearance of the hotel and the comfort of the sofa did not fully meet your expectations. We are especially sorry to learn that the complimentary minibar caused disappointment. We understand your point that the selection did not match the expectations created by the term "minibar included." Your feedback is valuable and will be shared with our team as we continue to review both our communication and the offering itself. We appreciate your honest comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you again and provide you with an even better experience. Kind regards The Team at Mercure Parkhotel Mönchengladbach

Dear Sea H. S., Thank you very much for your positive rating and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a comfortable stay at Mercure Parkhotel Mönchengladbach and that you appreciated the cleanliness and peaceful atmosphere of our hotel. Your kind words are a great encouragement for our entire team. We look forward to welcoming you back in the future and providing you with another pleasant stay. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Ms. B., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a very positive experience at Mercure Parkhotel Mönchengladbach and that you appreciated our convenient location, friendly team, and our breakfast selection. Your kind words are a great motivation for us. We also appreciate your honest comments regarding the room and bathroom size as well as the missing minibar. Your feedback is very valuable and helps us to continuously improve our guest experience. We hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Mr. A., thank you very much for your excellent rating and your positive feedback. We are delighted to hear that you enjoyed your stay at the Mercure Parkhotel Mönchengladbach and appreciated our convenient location within walking distance of the town centre. We hope to welcome you back soon and provide you with another great stay. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Mr. F., thank you very much for your great review and for sharing your experience with us. We are delighted that you enjoyed your stay, especially your room and the friendly and helpful service provided by our team. We also appreciate your understanding regarding the ongoing improvement works at our hotel and are pleased that they did not affect your overall experience. Your kind words are a wonderful motivation for our colleagues, and we will be happy to share your feedback with them. We look forward to welcoming you back to the Mercure Parkhotel Mönchengladbach in the future. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Catherine, thank you very much for your kind feedback and for taking the time to share your impressions with us. We are delighted to hear that you enjoyed the comfort and quietness of our rooms, as well as the new beds and recently renovated design. It is also wonderful to know that our team made a positive impression through their friendliness and helpfulness. We appreciate your suggestion regarding a small refrigerator in the room. Feedback like yours is very valuable and will be taken into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back to the Mercure Parkhotel Mönchengladbach in the future. Kind regards, Your team at Mercure Parkhotel Mönchengladbach

Dear Sébastien, Thank you very much for your kind feedback and for taking the time to share your impressions. We are delighted to hear that you appreciated our central location close to downtown, as well as the refurbished rooms. It is especially nice to know that you felt well taken care of by our team and enjoyed your overall stay. Your positive comments are a great motivation for all of us. We would be very happy to welcome you back soon to the Mercure Parkhotel Mönchengladbach. Kind regards, Your team at the Mercure Parkhotel Mönchengladbach

Dear Ms. A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our rooms comfortable and enjoyed your stay overall. At the same time, we appreciate your comments regarding the facilities and services offered at our hotel. We understand that amenities such as a restaurant terrace or a swimming pool can further enhance the guest experience, especially given our location. Your feedback is valuable and will be taken into consideration. We also regret that the information regarding the settlement of your payment with bonus points was not provided as clearly as expected. Please accept our apologies for any confusion this may have caused. We will share your comments with our team to ensure that our colleagues are fully informed and able to assist guests confidently with loyalty program inquiries. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Mariola, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a comfortable stay and that you appreciated the friendliness and helpfulness of our team. It is also wonderful to know that you found our hotel clean and cosy. Your positive feedback is greatly appreciated and will be shared with our team as encouragement for their continued efforts. We hope to welcome you back to the Mercure Parkhotel Mönchengladbach again soon. Kind regards, Your Team at Mercure Parkhotel Mönchengladbach

Dear Mrs. R., Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you loved your overall experience, especially our location, the newly renovated rooms, the bathroom design, and the friendliness and customer-oriented approach of our team. Your kind words are a great motivation for all of us. We also appreciate your comment regarding the front area and terrace. We understand that ongoing works can have an impact on the overall impression, and we thank you for your understanding in this regard. We look forward to welcoming you back again soon at the Mercure Parkhotel Mönchengladbach. Kind regards, The Team of Mercure Parkhotel Mönchengladbach

Dear Mrs. M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you were satisfied with many aspects of your stay, including the overall experience. At the same time, we are very sorry to hear that the comfort of the bed and the cleanliness of the towels did not meet your expectations. Please accept our sincere apologies regarding your comments about housekeeping. Cleanliness and hygiene are of the highest importance to us, and what you describe is not in line with our standards. We have immediately shared your feedback with our housekeeping team for review and corrective action. Regarding the mattress, we understand that comfort preferences can differ from guest to guest. However, we regret that it did not provide you with the level of comfort you were expecting. Your feedback is very valuable to us, as it helps us continuously improve our service quality. We hope to have the opportunity to welcome you again in the future and provide you with a fully improved experience. Kind regards, The Team of Mercure Parkhotel Mönchengladbach

Dear Mr. H., Thank you very much for your positive feedback and for taking the time to share your experience with us. We are very pleased to hear that you had a comfortable stay and that you enjoyed your time at our hotel. Your kind rating is a great motivation for our entire team. We hope to welcome you back again soon at the Mercure Parkhotel Mönchengladbach. Kind regards, The Team of Mercure Parkhotel Mönchengladbach