Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 4.2/5 797 reviews

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Mercure Hotel Duesseldorf Kaarst - Image 1
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Mercure Hotel Duesseldorf Kaarst - Image 3
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Koenigsberger Strasse 20, 41564 KAARST, Germany

Description

Hotel extras

  • Quiet location in the residential area

  • Easy access to public transport

  • 250 hotel-owned and video-monitored parking places

  • Motorway entrances in the immediate vicinity, airport easily accessible

  • Flexible meeting, banquet and catering options

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Garden View or City View or Courtyard View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Telephone
Fax +49 2131 969445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Sample our delicious Rhenish cuisine in the Carolus restaurant or why not try one of our international dishes? Take the time to enjoy the green surroundings of the hotel. The restaurant is open daily from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  797 reviews

TripAdvisor Rating  4.0/5  529 reviews

Customer review rating 2.0/5

Mehmet Business - Confirmed reviews ALL

We were staying at the hotel for business meetings. One of colleagues who is in my team., Mr.Burak Dağlar, made reservation for 10 days in your hotel through booking. Due to serious health problems, he had to leave 4 days before planned date. Although booking.com accepted to cancel last three days upon hotel's approval, your hotel management didn't want to accept this excuse and charge whole 10 days. I never understand and accept such a strict policy although we have valid health excuse. As long as I have alternatives, I will not stay in this location for my upcoming visits.

Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry to hear about your colleague Mr. Burak Dağlar’s health situation, and I can fully understand how stressful this must have been, especially during a business trip. Our cancellation policies are designed to ensure consistency and fairness, but we always strive to approach exceptional situations with empathy and flexibility. I sincerely apologize if our handling of this case did not meet your expectations and caused additional stress during an already difficult time. Your feedback has been shared with our management team so that we can ensure these types of situations are handled with even more care in the future. We highly value the trust and loyalty of our guests and take your concerns very seriously. Although I regret that this situation has led to your dissatisfaction, we would appreciate the opportunity to welcome you again in the future and provide the hospitality and service we are known for. Should you wish to discuss this further, please feel free to contact me directly at [your contact information]. Wishing your colleague a swift and full recovery. Kind regards, Meysam Mohammadi Front Office Manager

The room wasn't ready

Customer review rating 1.5/5

Bruno Couples - Confirmed reviews ALL

We are very disappointed with the availability of our room. Upon arrival at the reception at 4:00 PM, the receptionist informed us that our room was ready. However, we were greatly surprised to find that this was not the case at all when we entered the room. In fact, the room was not ready. To have the room prepared, I had to insist strongly with the receptionist to resolve the issue promptly. When we check in early, around 2:00 PM, we are asked to pay an early check-in fee. My question is therefore: what is your commercial response in a situation like this? We are not looking for a free drink – as that is already standard – but I believe we are entitled to have the room ready on time if the agreed check-in times are respected.

Dear Bruno, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with your room not being ready upon your arrival. We strive to ensure that all rooms are prepared by the designated check-in time, and I regret that we fell short in your case. Regarding early check-in, we appreciate your understanding of our policies, which are designed to manage room availability effectively. Your comments are valuable in helping us evaluate our processes, and I assure you that we will consider your input seriously. We aim to provide a seamless experience for all our guests, and I regret any miscommunication that may have occurred during your visit. Thank you once again for bringing this matter to our attention. We hope to welcome you back in the future for an improved experience. Best regards, Mercure Hotel Duesseldorf Kaarst

Nice room besides a smell of cigarette

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

It’s a calm hotel, with large nice rooms. The only thing is there was a quite strong smell of cigarette when we arrived in the room. We solved that by opening the window.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Friendly and comfortable hotel, good access by car to the center of Düsseldorf

Customer review rating 5.0/5

Bitte K. N. N. A. Couples - Confirmed reviews ALL

Very friendly and professional staff, breakfast buffet was very complete, tasty and perferct. Our room was spacious and well cleaned.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mercure is my preferred hotel on my trips

Customer review rating 5.0/5

Jiri Business - Confirmed reviews ALL

I personally like this hotel and staying there regularly when visiting my mother company. I like the size of the rooms which are big enough even for several days. Rooms are well equipped, internet speed is just fine. It's easy to park there and hotel is having a good accessibility. I like the breakfast where I can always find various types of the food. The only down side I have experienced during my stays is the quality of the coffee. I'm sorry to say this but taste of the coffee did not impressed me at all (friendly speaking). However this is not something what so important for me but I would be happy to see some improvements there. I should not forget the stuff which is always very helpful and supportive - especially in the restaurant. These are really "the stars" what makes the stay in this hotel very comfortable and attractive. Everything I was eating there was always delicious and fresh. I would only appreciate wider options in a dinner menu.

Dear Guest, Thank you very much for your detailed and kind review! We’re delighted to hear that you enjoy staying with us regularly and appreciate our spacious rooms, convenient parking, and diverse breakfast options. Your praise for our team, especially in the restaurant, truly means a lot to us—they are indeed the stars of our hotel! We also appreciate your honest feedback regarding the coffee quality. We’re sorry that it didn’t meet your expectations and will certainly use your comments to explore potential improvements. We look forward to welcoming you back soon and ensuring another pleasant stay. Kind regards, Meysam Mohammadi Front Office Manager

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Other web-users rate our hotel

  • 353 reviews 7.5/10 Location
  • 759 reviews 6.7/10 Room
  • 653 reviews 8.5/10 Service
  • 16 reviews 8/10 WiFi
  • 381 reviews 8.3/10 Breakfast
  • 350 reviews 5.7/10 Cleanliness
  • 212 reviews 4.2/10 Value
  • 152 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.