Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 4.2/5 784 reviews

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Mercure Hotel Duesseldorf Kaarst - Image 1
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Koenigsberger Strasse 20, 41564 KAARST, Germany

Description

Hotel extras

  • Quiet location in the residential area

  • Easy access to public transport

  • 250 hotel-owned and video-monitored parking places

  • Motorway entrances in the immediate vicinity, airport easily accessible

  • Flexible meeting, banquet and catering options

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Garden View or City View or Courtyard View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Telephone
Fax +49 2131 969445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Sample our delicious Rhenish cuisine in the Carolus restaurant or why not try one of our international dishes? Take the time to enjoy the green surroundings of the hotel. The restaurant is open daily from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  784 reviews

TripAdvisor Rating  4.0/5  528 reviews

Friendly and comfortable hotel, good access by car to the center of Düsseldorf

Customer review rating 5.0/5

Bitte K. N. N. A. Couples - Confirmed reviews ALL

Very friendly and professional staff, breakfast buffet was very complete, tasty and perferct. Our room was spacious and well cleaned.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mercure is my preferred hotel on my trips

Customer review rating 5.0/5

Jiri Business - Confirmed reviews ALL

I personally like this hotel and staying there regularly when visiting my mother company. I like the size of the rooms which are big enough even for several days. Rooms are well equipped, internet speed is just fine. It's easy to park there and hotel is having a good accessibility. I like the breakfast where I can always find various types of the food. The only down side I have experienced during my stays is the quality of the coffee. I'm sorry to say this but taste of the coffee did not impressed me at all (friendly speaking). However this is not something what so important for me but I would be happy to see some improvements there. I should not forget the stuff which is always very helpful and supportive - especially in the restaurant. These are really "the stars" what makes the stay in this hotel very comfortable and attractive. Everything I was eating there was always delicious and fresh. I would only appreciate wider options in a dinner menu.

Dear Guest, Thank you very much for your detailed and kind review! We’re delighted to hear that you enjoy staying with us regularly and appreciate our spacious rooms, convenient parking, and diverse breakfast options. Your praise for our team, especially in the restaurant, truly means a lot to us—they are indeed the stars of our hotel! We also appreciate your honest feedback regarding the coffee quality. We’re sorry that it didn’t meet your expectations and will certainly use your comments to explore potential improvements. We look forward to welcoming you back soon and ensuring another pleasant stay. Kind regards, Meysam Mohammadi Front Office Manager

Great staff (reception, restaurant service), bad cleanup.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff in Düsseldorf Kaarst is very courteous. Every stay glad to see them again. But what is getting more worse is that the rooms are not so clean as they were ones. It often happens that the rooms are not done. I have no problem with a little bit of dust, but what I don't like is a dirty bathroom, especially the toilet bowl. This happened for the second time. I know that these days every company has a strategy to save money, but this is not the right way.

Dear guest, thank you for sharing your feedback with us. We are delighted to hear that you appreciated the service provided by our reception and restaurant staff in Düsseldorf Kaarst. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the rooms, particularly the bathroom. Rest assured, we take your comments seriously and will address this matter with our housekeeping team to ensure such incidents are not repeated. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience. Warm regards, Mercure Hotel Duesseldorf Kaarst

Not satisfied

Customer review rating 2.0/5

De L. F. Business - Confirmed reviews ALL

Cleanliness not satisfying: spiders and dust in the room and stairs, some of us change their room due to faulty heating/ warm water. Food also not good. Sad atmosphere. Paid parking outside the hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Hotel Duesseldorf Kaarst

Customer review rating 3.0/5

Houssen Business - Confirmed reviews ALL

Hôtel location is good but need to have a car. Car parking is expensive. Our room hasn't been cleaned during 2 days. Breakfast is ok but not enough choices. I'm disappointed Small space

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Other web-users rate our hotel

  • 350 reviews 7.6/10 Location
  • 744 reviews 6.8/10 Room
  • 648 reviews 8.5/10 Service
  • 16 reviews 8/10 WiFi
  • 379 reviews 8.2/10 Breakfast
  • 346 reviews 6/10 Cleanliness
  • 210 reviews 4.4/10 Value
  • 150 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.