Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating 4.5/5 674 reviews
Mercure Hotel Duesseldorf Kaarst
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Room 1

Number of guests
Children's age

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How it works?

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  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Quiet location

  • Easy access to public transport

  • 250 parking spaces at the hotel

  • Highway intersections in close proximity

  • Hotel surrounded by large green spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564
kaarst
germany

Tel: +4921319690

Fax: (+49)2131/969445

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUESSELDORF AIRPORT At 20km / 12 miles

  • By car

    AUTOBAHN A57 At 1km / 0 miles

  • By train

    HAUPTBAHNHOF DUS At 16km / 9 miles

GPS :51.2197, 6.63775

Our accommodations

Plenty of space for relaxing! The Mercure Hotel Düsseldorf Kaarst has 192 comfortable 23-28 sq. m. Standard and Privilege rooms and 45 sq. m. suites, all soundproofed with individual air conditioning. With desk and free wi-fi, safe and HD Flatscreen TV with free programming. A child under 12 years of age sleeps free of charge in the parents' room. Your pet is welcome, EUR 10/night charge.

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 1
  • Views: Garden side, City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products

Standard Room with queen-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Courtyard side, Garden side *

* Subject to availability

  • High speed internet
  • Business Desk
  • Bathroom products

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side, Garden side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side, Garden side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Bathrobe

Privilege Suite with queen-size bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: Garden side, Courtyard side *

* Subject to availability

  • High speed internet
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks
  • Bathrobe

Our restaurants and bars

CAROLUS

Type of cuisine: International

Sample our delicious Rhenish cuisine in the Carolus restaurant or why not try one of our international dishes? Take the time to enjoy the green surroundings of the hotel. The restaurant is open daily from 12:00pm to 10:30pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI LIGHT

Photo non contractuelle / Strictly non binding

Our Hi-Light Lounge Bar with its elegant atmosphere is the ideal place for a refreshing drink, an invigorating coffee and a lively conversation with business partners or friends. With Sky TV. Open daily from 9 AM to 1 AM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 420

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Kaarst

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

674 reviews

tripadvisor

TripAdvisor Rating 4.0/5

509 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Thank you for being your guest!

TripAdvisor rating 4.0/5

998j_rgw Business - 16/02/2020 TripAdvisor review

It was my was time, got hosted by this nice team and well-stuffed hotel.The location is excellently located to get to any destination by car quick. The hotel serves you at high level of appreciation. Thank you!

Tolles Hotel

Customer review rating 4.5/5

Anonymous Families - 09/02/2020 Confirmed reviews ALL

.

Easy hotel always good the last 10 years

Customer review rating 4.5/5

Patrick G. Business - 07/02/2020 Confirmed reviews ALL

This time some funny things like there was a problem at the bar to put the drinks on the room number (no credit!), but fixed immediately. Accidentally left a scarf in the room but this was returned to me when I turned up the same evening.

Dear Mr G., we very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Kaarst. It is always a pleasure to receive positive feedback. I will share your comments with our team. We try our best to prevent those "funny" things in future and we hope your next visit will be as pleasant as the previous one. Sincerely, the Team of the Mercure Hotel Duesseldorf Kaarst

Very friendly and attentive staff.

Customer review rating 4.5/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Sorry - spell checker is a Problem

Dear Guest, do you have any further information because of your point "Spell checker is a problem"? Sincerely, Sina Parschmann Ass. Manager

A very good Short stay

Customer review rating 4.5/5

Eric Business - 03/02/2020 Confirmed reviews ALL

I shall more likely come back at my next trip in the area Very good diner. Friendly staff at the restaurant Large room; quiet area Easy acces and large parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Brilliant

Customer review rating 4.5/5

Andrew Business - 03/02/2020 Confirmed reviews ALL

Lovely staff, Great Food and the rooms are immaculate.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager
Customer review rating 4.5/5

Gaultier Couples - 20/01/2020 Confirmed reviews ALL

Professional and very helpfull people.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Great for Business Trip

Customer review rating 4.5/5

Annie W. Business - 20/01/2020 Confirmed reviews ALL

Appreciated your reception staff communicate discreetly my room # when I checked in. I often travel alone for business and i never enjoy reception staff shout out my room number, your staff, on the contrary, did a perfect job. And even offer to paid out my room straight away so that I can gain some time the next morning. Bravo!

Business Event

Customer review rating 4.5/5

Breiter Business - 17/01/2020 Confirmed reviews ALL

Alles gut Sehr freundliche Bedienung Ausgezeichnet gut und schön präsentiert Alles gut Alles gut Klappt Sehr ruhig Alles gut Schön und sauber

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Sina Parschmann Ass. Manager

Professional, Courteous, Great Service!

Customer review rating 4.5/5

Brian V. Business - 15/01/2020 Confirmed reviews ALL

They accomodated all my requests and even conversed in English for me. I am impressed and Sound attend the Hotel again in my travels.

Convenient and familiar

Customer review rating 4.5/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Convenient Location, friendly services, Rooms today are Not Smelling very fresh

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Good hotel, uncomfortable beds

TripAdvisor rating 4.0/5

thomasfrancis Business - 20/12/2019 TripAdvisor review

The hotel staff are always very good - attentive, friendly and efficient, so I cannot fault the service aspect of this hotel. However what does let it down is the room quality, especially with the debs (way too hard), duvets (for some reason they have tiny single duvets for double beds) and the noise (air condition is very noisy and you can also hear clearly things like toilets flushing, doors banging, people speaking etc.) .

Customer review rating 4.5/5

Schüßler Couples - 24/11/2019 Confirmed reviews ALL

alles super

Sehr geehrter Herr S., wir freuen uns sehr, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Es freut uns, dass wir Ihre Erwartungen erfüllen konnten und wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Team des Mercure Hotel Düsseldorf Kaarst

Disapointed

Customer review rating 4.5/5

Cyprien L. Business - 14/10/2019 Confirmed reviews ALL

Service from the people at restaurant & Bar very professional. My disapointment is regarding the service of the people at the lobby. 10 people of the same company were staying for four to five days. I discover after calling and asking for the prices one week before that it was impossible to book with the company prices. Arriving at the hotel, all my colleagues had discount prices. I paid 4 times the rates of some of them. After asking two days before en o fstay that I wanted a check on the rates, nothing was done even to get a proper feedback and a clear answer. No manager had the courtesy of showing. You won money during four days. I will not consider getting back for my next travels with colleagues. Regards,

prima

Customer review rating 4.5/5

Eric Couples - 24/09/2019 Confirmed reviews ALL

rustig en komfortabel

Dear Mr K., we very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Kaarst. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Team of the Mercure Hotel Duesseldorf Kaarst

Nice hotel with weaknesses

Customer review rating 4.5/5

Petra S. Business - 03/09/2019 Confirmed reviews ALL

the general stay was nice and the hotel appears modern with nicely equipped rooms. The early arrival fee of 30 Euro per room for 2 hours did not seem very reasonable and too much. There was a very loud party going on during the stay and it would have been nice to be informed about it. This made sleeping on the second night quite impossible.

No Wi-fi 3 days in - nightmare if you are traveling for Work

Customer review rating 4.5/5

Penny Business - 17/06/2019 Confirmed reviews ALL

Wi-if is critical in todays world and to be into the 3rd straight day with no wi-fi while traveling for work has been atrocious. I even checked to see if we could move to another Mercure Hotel in Düsseldorf and was told the provider for all of the hotels was down. How can that be - I work in Information Technology and know that these issues can be addressed in hours not days. Overall the hotel was clean and the staff tried to be helpful. They helped me coordinate use of wi-if and called so that I could go to the Renaissance Hotel to use their wi-fi. I would give a zero if I could.

Dear Penny, Thank you for taking the time to share your feedback. After checking all the details of your review, reservations and the wifi speed, we just like to ensure that you have stayed at the Mercure Hotel Düsseldorf Kaarst? We are joining as a franchise Hotel to the Accor group and do not have the same Wifi system like the other brand hotels. They informed us about connection problems in the past. The second confusing point is, that we are not located near to the Renaissance Hotel. We are looking forward to clear the confusing situation with you. Sincerely, Sina Parschmann Ass. Manager

Expectations fully exceeded

TripAdvisor rating 4.0/5

Andreas T Business - 10/06/2019 TripAdvisor review

Again and even stayed there for only one night the team of the hotel convinced very much by the friendliness and obligingly way how they treat the guests. This hotel is a Top business hotel is at top location and close to the airport. Great

Thank you very much Andreas T, great feedback! We kindly hope to get the chance to welcome you back soon. Warm regards The team of the Mercure Hotel Duesseldorf Kaarst

Very good expérience

Customer review rating 4.5/5

Verraes E. Families - 22/04/2019 Confirmed reviews ALL

Very nice Wellness center.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmannn Ass. Manager

Quite pleasant hotel I will certainly return to

TripAdvisor rating 4.0/5

Rudi V Business - 18/04/2019 TripAdvisor review

i was quite happy with my first stay; spacious , clean quiet room. Pleasant "wellness" with sauna and a small but convenient swimming pool with warm water for once. Breakfast was excellent. Warning though for accor members (I am one) rates are much cheaper elsewhere than on the accor website. A call with accor reservation and customer services led to nothing. So instead of booking through the accor website or reservation centre I'm now booking elsewhere. I'm sort of through with accord and compared to IHG, Radisson or Dorint they don't compare well to say the least.

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