Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 3.8/5 933 reviews

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Description

Hotel extras

  • Quiet location surrounded by nature

  • Good public transport connections

  • 250 hotel parking spaces with video surveillance

  • Freeway access in the immediate vicinity, airport within easy reach

  • Flexible meeting, banquet and catering options Sauna, fitness and pool

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View or Garden View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Carolus restaurant is open weekdays from 6 p.m. to 10 p.m. and invites you to enjoy pleasant evenings in a comfortable atmosphere. On weekends, we welcome groups of 20 or more people subject to prior registration, reservation and menu selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  933 reviews

confortable hotel but without service

Customer review rating 1.0/5

Massimiliano I. Business - Confirmed reviews ALL

Be careful not to leave anything behind, as it would be nearly impossible to retrieve it — getting in touch with the staff is practically hopeless. The hotel is enormous, yet the staffing appears to be reduced to the absolute minimum. The restaurant works well; unfortunately, it is the only positive aspect I experienced during my stay. After my stay, having completed the automatic check-in procedure, I should have received the invoice by email at check-out. In reality, I never received it, not even after several emails and phone calls. To date, after one week, there has been no response, it seems they have far too much to do! Congratulations on the service! It would deserve a 0, but unfortunately there is no way to assign it in the rating.

Clean hotel

Customer review rating 3.0/5

Mb Business - Confirmed reviews ALL

Ideal location for work, clean rooms, with very limited restaurant options very basic for a 4 star hotel but clean Scaffolding around building

Meeting

Customer review rating 4.0/5

Ruediger F. Business - Confirmed reviews ALL

Aussenbereich, Mülleimer, Aschenbecher, alles Voll, der Service im Haus ist Top!! Gute Anbindung Zur Zeit Baumaßnahmen Zur Zeit Baumaßnahmen Büfett super

So so

Customer review rating 3.0/5

Pieter Solo - Confirmed reviews ALL

Comfortable bed, clean room, friendly staff. Bit outdated. Constructions outside, sauna was not working, swimming pool was not inviting. Inflexibility to adjust to smaller room as wife and kid were staying at home due to illness.

Dear Pieter, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and the staff friendly. We apologize for the inconveniences you experienced with the construction and the sauna, as well as the inflexibility regarding room adjustments. Your comments are appreciated and will be considered for future improvements. Best regards, Mercure Hotel Duesseldorf Kaarst

Never again

Customer review rating 1.0/5

Rory H. Business - Confirmed reviews ALL

Poor stay due to building work, scaffolding outside my bedroom window , workmen using power macinery outside my bedroom window. I have been trying for over 24 hours to receive an invoice for my stay. E-mails are not replied to , impossible to telephone , after some minutes of recorded messages the line cuts out - twice for me , once for Accor who also tried to telephone Mercure Kaarst. Scaffolding panorama Try to contact the hotel !!!!!!!!!!! Convenient if you like MacDonalds and KFC which I do not. No added value Didn't eat anything If you like to relax in a building site , this is your place

Other web-users rate our hotel

  • 329 reviews 7.4/10 Location
  • 809 reviews 6.2/10 Room
  • 666 reviews 7.7/10 Service
  • 28 reviews 5.2/10 WiFi
  • 418 reviews 4.5/10 Cleanliness
  • 416 reviews 8.3/10 Breakfast
  • 223 reviews 6.1/10 Food
  • 198 reviews 4.4/10 Value

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