Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 3.8/5 962 reviews

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Description

Hotel extras

  • Quiet location surrounded by nature

  • Good public transport connections

  • 250 hotel parking spaces with video surveillance

  • Freeway access in the immediate vicinity, airport within easy reach

  • Flexible meeting, banquet and catering options Sauna, fitness and pool

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View or Garden View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Carolus restaurant is open weekdays from 6 p.m. to 10 p.m. and invites you to enjoy pleasant evenings in a comfortable atmosphere. On weekends, we welcome groups of 20 or more people subject to prior registration, reservation and menu selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  962 reviews

Great value

Customer review rating 5.0/5

Steve Business - Confirmed reviews ALL

Breakfast very nice and good range of food. Clean and hot.

Lieber Gast, vielen Dank für Ihre tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Hotel Düsseldorf Kaarst

Customer review rating 2.0/5

Simone B. Business - Confirmed reviews ALL

Colazione ok In the room 3 lamp didnt work. Bad smell in the room Bathroom old Moquette dirty. Didnt like your policy to not clean room for 3 days

Dear Guest, thank you very much for sharing your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. We appreciate your comments regarding the lighting, room condition, and cleanliness, and we will review these points carefully with our team to ensure improvements. Regarding our housekeeping policy, we understand that this may not have suited your preferences, and we are grateful for your honesty. Your feedback helps us enhance the comfort and experience for all our guests. We are glad you found the breakfast satisfactory, and we hope to have the opportunity to welcome you again in the future and provide a stay that fully meets your expectations. Warm regards, Mercure Hotel Duesseldorf Kaarst

Customer review rating 5.0/5

Roland M. Business - Confirmed reviews ALL

Alles Super!!!

Sehr geehrter Herr M., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten und mit unserem Service zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wir wünschen Ihnen alles Gute und verbleiben mit herzlichen Grüßen, Ihr Mercure Hotel Düsseldorf Kaarst

confortable hotel but without service

Customer review rating 1.0/5

Massimiliano I. Business - Confirmed reviews ALL

Be careful not to leave anything behind, as it would be nearly impossible to retrieve it — getting in touch with the staff is practically hopeless. The hotel is enormous, yet the staffing appears to be reduced to the absolute minimum. The restaurant works well; unfortunately, it is the only positive aspect I experienced during my stay. After my stay, having completed the automatic check-in procedure, I should have received the invoice by email at check-out. In reality, I never received it, not even after several emails and phone calls. To date, after one week, there has been no response, it seems they have far too much to do! Congratulations on the service! It would deserve a 0, but unfortunately there is no way to assign it in the rating.

Clean hotel

Customer review rating 3.0/5

Mb Business - Confirmed reviews ALL

Ideal location for work, clean rooms, with very limited restaurant options very basic for a 4 star hotel but clean Scaffolding around building

Other web-users rate our hotel

  • 331 reviews 7.5/10 Location
  • 821 reviews 6.3/10 Room
  • 676 reviews 7.7/10 Service
  • 28 reviews 5.6/10 WiFi
  • 424 reviews 4.5/10 Cleanliness
  • 417 reviews 8.3/10 Breakfast
  • 229 reviews 5.9/10 Food
  • 192 reviews 6.4/10 Vibe

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