Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 4.2/5 780 reviews

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Mercure Hotel Duesseldorf Kaarst - Image 1
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Mercure Hotel Duesseldorf Kaarst - Image 3
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Koenigsberger Strasse 20, 41564 KAARST, Germany

Description

Hotel extras

  • Quiet location in the residential area

  • Easy access to public transport

  • 250 hotel-owned and video-monitored parking places

  • Motorway entrances in the immediate vicinity, airport easily accessible

  • Flexible meeting, banquet and catering options

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Garden View or City View or Courtyard View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Telephone
Fax +49 2131 969445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Sample our delicious Rhenish cuisine in the Carolus restaurant or why not try one of our international dishes? Take the time to enjoy the green surroundings of the hotel. The restaurant is open daily from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  780 reviews

TripAdvisor Rating  4.0/5  528 reviews

Complaint about Losing belongings in Your Hotel

Customer review rating 1.0/5

Zhongyuan W. Business - Confirmed reviews ALL

I am writing this letter to express my extreme dissatisfaction with the incident that occurred in your hotel on the morning of November 12th. My room No. is 313. While I was having breakfast in the hotel's breakfast area, my bag was stolen. This is simply outrageous! As a hotel, it is your responsibility to ensure the safety of your guests' belongings. However, it is evident that there are serious flaws in your management and security measures. You failed to verify the room information of the people entering the breakfast area, which has led to such a situation and caused me a huge loss. I am extremely disappointed with this experience and will surely give a negative review about your hotel. I sincerely hope that you can take immediate actions to address this issue, improve your security system, and offer a reasonable compensation for my loss. no room service at all not safe

Dear Mr. Zhongyuan w., Thank you for your message and for bringing this very unusual incident to our attention. First and foremost, we sincerely apologize that you had to experience such a situation during your stay at our hotel. An occurrence like this is extremely rare and highly unusual in our establishment, as it does not align with the standards we uphold to ensure the safety and comfort of our guests. The security of our guests is our top priority. To maintain a safe environment, we have a 24-hour reception and surveillance cameras installed in the public areas of the hotel. The incident you described is not only very unusual but also concerning to us. Please rest assured that we are taking this matter seriously and will conduct a thorough review of our security protocols to prevent any such situations in the future. We greatly appreciate your feedback, as it helps us continue improving our services. If you have any further questions or concerns, please do not hesitate to reach out to us. We sincerely hope that, despite this incident, you will give us the opportunity to welcome you again in the future and to demonstrate the quality and security of our hotel. Kind regards, Mercure Hotel Kaarst Düsseldorf

Great staff (reception, restaurant service), bad cleanup.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff in Düsseldorf Kaarst is very courteous. Every stay glad to see them again. But what is getting more worse is that the rooms are not so clean as they were ones. It often happens that the rooms are not done. I have no problem with a little bit of dust, but what I don't like is a dirty bathroom, especially the toilet bowl. This happened for the second time. I know that these days every company has a strategy to save money, but this is not the right way.

Dear guest, thank you for sharing your feedback with us. We are delighted to hear that you appreciated the service provided by our reception and restaurant staff in Düsseldorf Kaarst. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the rooms, particularly the bathroom. Rest assured, we take your comments seriously and will address this matter with our housekeeping team to ensure such incidents are not repeated. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience. Warm regards, Mercure Hotel Duesseldorf Kaarst

Not satisfied

Customer review rating 2.0/5

De L. F. Business - Confirmed reviews ALL

Cleanliness not satisfying: spiders and dust in the room and stairs, some of us change their room due to faulty heating/ warm water. Food also not good. Sad atmosphere. Paid parking outside the hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Hotel Duesseldorf Kaarst

Customer review rating 3.0/5

Houssen Business - Confirmed reviews ALL

Hôtel location is good but need to have a car. Car parking is expensive. Our room hasn't been cleaned during 2 days. Breakfast is ok but not enough choices. I'm disappointed Small space

Good hotel

Customer review rating 4.0/5

Henri H. Solo - Confirmed reviews ALL

Good hotelroom and ameneties. Restaurant is not cosy but the food is good. I don't think it is good to charge guests for parking.

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Other web-users rate our hotel

  • 345 reviews 7.6/10 Location
  • 730 reviews 7.1/10 Room
  • 641 reviews 8.8/10 Service
  • 14 reviews 8.1/10 WiFi
  • 369 reviews 8.3/10 Breakfast
  • 333 reviews 6.7/10 Cleanliness
  • 207 reviews 4.2/10 Value
  • 144 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.