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Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating 4.5/5 826 reviews

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Mercure Hotel Duesseldorf Kaarst
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+ 25 Services

Hotel extras

  • Quiet location

  • Easy access to public transport

  • 250 parking spaces at the hotel

  • Highway intersections in close proximity

  • Hotel surrounded by large green spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 kaarst
germany

Tel: +4921319690

Fax: (+49)2131/969445

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUESSELDORF AIRPORT At 20km / 12 miles

  • By car

    AUTOBAHN A57 At 1km / 0 miles

  • By train

    HAUPTBAHNHOF DUS At 16km / 9 miles

GPS :51.2197, 6.63775

Hotel services

CAROLUS

Sample our delicious Rhenish cuisine in the Carolus restaurant or why not try one of our international dishes? Take the time to enjoy the green surroundings of the hotel. The restaurant is open daily from 12:00pm to 10:30pm.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 192 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 192 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Garage Additional charge
    • On site
    • 25 parking spaces
    • Private
    • Parking opened 24/7
  • Hotel parking Additional charge
    • On site
    • 250 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Indoorpool
    • Covered
    • On site
  • Fitnessstudio
    • On site
    • Sauna room
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Plenty of space for relaxing! The Mercure Hotel Düsseldorf Kaarst has 192 comfortable 23-28 sq. m. Standard and Privilege rooms and 45 sq. m. suites, all soundproofed with individual air conditioning. With desk and free wi-fi, safe and HD Flatscreen TV with free programming. A child under 12 years of age sleeps free of charge in the parents' room. Your pet is welcome, EUR 10/night charge.

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 1 / 11 sq ft
  • Views: Garden View, City View, Courtyard View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 420

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Kaarst

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

826 reviews

TripAdvisor Rating 4.0/5

512 reviews

disappointing

Customer review rating 1.5/5

Anonymous Business - 04/08/2020 Confirmed reviews ALL

When I arrived, I learned that neither Swimming pool nor Restaurant, roomservice, Housekeeping or gym are available. All was closed except of breakfast and Service was reduced to a Minimum. There were no Information on the Website or the confirmation that everything is closed and no Service would be available. The last 2 months I was staying in several Hotels throughout Germany and this was the poorest Service of all and with 80 EUR for the room incl. breakfast not the cheapest one of all the stays. All the other Hotels were able to provide Housekeeping and Restaurant and not only for breakfast. If I had know at time of booking, I would have chosen a different hotel to stay, even with the conference being in the Mercure.

Staff are friendly, the hotel is very clean and the food is good

Customer review rating 4.0/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

All good i have used this hotel for over 14 years and never had a concern

Clean, good Food, friendly staff. All good.

Customer review rating 5.0/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Disconnects all the Time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Very comfortable stay.

Customer review rating 5.0/5

Ciprian Business - 12/03/2020 Confirmed reviews ALL

As a Veganer I didn‘t hope that the Chefs Could be so flexible but they Händler all my requests very well. Trank you! Missing the refrigerator in rooms. My calls always Dropping.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Excellent

Customer review rating 5.0/5

Andreea Business - 12/03/2020 Confirmed reviews ALL

The staff is really friendly and always helpfull. Very clean rooms and nothing to complain about. Very satified with everything

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager
Customer review rating 5.0/5

Greta Business - 12/03/2020 Confirmed reviews ALL

Pleasant, Nice Hotel. Staff always helps Slow internet

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Thank you for being your guest!

TripAdvisor rating 5.0/5

998j_rgw Business - 16/02/2020 TripAdvisor review

It was my was time, got hosted by this nice team and well-stuffed hotel.The location is excellently located to get to any destination by car quick. The hotel serves you at high level of appreciation. Thank you!

Prima

Customer review rating 5.0/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Alles OK

Lieber Gast, vielen Dank für Ihre positive Bewertung. Wir freuen uns Ihnen einen angenehmen Aufenthalt, gewährleistet zu haben. Mit freundlichen Grüßen, Sina Parschmann Ass. Manager

Tolles Hotel

Customer review rating 4.5/5

Anonymous Families - 09/02/2020 Confirmed reviews ALL

.

Easy hotel always good the last 10 years

Customer review rating 4.0/5

Patrick G. Business - 07/02/2020 Confirmed reviews ALL

This time some funny things like there was a problem at the bar to put the drinks on the room number (no credit!), but fixed immediately. Accidentally left a scarf in the room but this was returned to me when I turned up the same evening.

Dear Mr G., we very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Kaarst. It is always a pleasure to receive positive feedback. I will share your comments with our team. We try our best to prevent those "funny" things in future and we hope your next visit will be as pleasant as the previous one. Sincerely, the Team of the Mercure Hotel Duesseldorf Kaarst

Very friendly and attentive staff.

Customer review rating 5.0/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Sorry - spell checker is a Problem

Dear Guest, do you have any further information because of your point "Spell checker is a problem"? Sincerely, Sina Parschmann Ass. Manager

A very good Short stay

Customer review rating 5.0/5

Eric Business - 03/02/2020 Confirmed reviews ALL

I shall more likely come back at my next trip in the area Very good diner. Friendly staff at the restaurant Large room; quiet area Easy acces and large parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Brilliant

Customer review rating 5.0/5

Andrew Business - 03/02/2020 Confirmed reviews ALL

Lovely staff, Great Food and the rooms are immaculate.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Parschmann Ass. Manager

Good hotel, uncomfortable beds

TripAdvisor rating 3.0/5

thomasfrancis Business - 20/12/2019 TripAdvisor review

The hotel staff are always very good - attentive, friendly and efficient, so I cannot fault the service aspect of this hotel. However what does let it down is the room quality, especially with the debs (way too hard), duvets (for some reason they have tiny single duvets for double beds) and the noise (air condition is very noisy and you can also hear clearly things like toilets flushing, doors banging, people speaking etc.) .

Expectations fully exceeded

TripAdvisor rating 5.0/5

Andreas T Business - 10/06/2019 TripAdvisor review

Again and even stayed there for only one night the team of the hotel convinced very much by the friendliness and obligingly way how they treat the guests. This hotel is a Top business hotel is at top location and close to the airport. Great

Thank you very much Andreas T, great feedback! We kindly hope to get the chance to welcome you back soon. Warm regards The team of the Mercure Hotel Duesseldorf Kaarst

Quite pleasant hotel I will certainly return to

TripAdvisor rating 4.0/5

427rudiv Business - 18/04/2019 TripAdvisor review

i was quite happy with my first stay; spacious , clean quiet room. Pleasant "wellness" with sauna and a small but convenient swimming pool with warm water for once. Breakfast was excellent. Warning though for accor members (I am one) rates are much cheaper elsewhere than on the accor website. A call with accor reservation and customer services led to nothing. So instead of booking through the accor website or reservation centre I'm now booking elsewhere. I'm sort of through with accord and compared to IHG, Radisson or Dorint they don't compare well to say the least.

Excellent, as always!

TripAdvisor rating 5.0/5

darebrax Couples - 17/05/2017 TripAdvisor review

It is our regular hotel when we are nearby. Very friendly staff, modern rooms, really quiet and discreet. We always come back gladly and we will do in the future! We can fully recommend this hotel! :-)

Very good service

TripAdvisor rating 4.0/5

Pashootan77 Business - 27/09/2016 TripAdvisor review

Location of hotel is quiet and close to Dusseldorf city center by train staff are kind and helpful quality of room and bedding are acceptable breakfast is very good and it is recommended for exhibition or business trip

Dear guest, thank you very much for your feedback. We kindly hope to get the chance to welcome you back soon. Best regards The team of the Mercure Hotel Duesseldorf Kaarst

Closeby hotel to visit Duesseldorf

TripAdvisor rating 4.0/5

JurgenVD Family - 14/08/2016 TripAdvisor review

We stayed one night in this hotel, which has a lot of rooms and a huge parking in front. The rooms were big, comfortable but in a very near future will need refurbishment. Staff was very friendly. Compared to the size of the hotel, the breakfast area is rather small and we saw that staff was not sufficient for breakfast, some items not refilled in time. Also a lot of people were in the breakfast area, making it noisy and not cosy to take breakfast. Compared to other Mercure, the choice of breakfast was more limited.

Dear guest, thanky you very much for your valued and detailed feedback. Especially the friendliness of our staff is an important point for us and it's great to hear that you felt well cared. We would like to thank you even for your giving us a hint regarding the breakfast. We kindly hope to get the chance to welcome you back soon. Kind regards The team of the Mercure Hotel Duesseldorf Kaarst

Stay at Mercure Kaarst

TripAdvisor rating 4.0/5

ludo_montfermeil Business - 17/01/2016 TripAdvisor review

Quality of the rooms and the service at the bar very good. Hotel pleasant to stay at. Great breakfast choice. Downsides are small individual bed covers and paying car park (only since recently!). Staff force you to get a parking ticket at reception each time.

Dear customer. What a nice review, thank you fort that! Your nice compliments regarding the Barservice and our staff is very appreciative for us. Pleas be sure that we’ve forwarded it already. The entire Team hope to welcome you back soon. Till then we wish you all the best, Ihr Mercure Hotel Düsseldorf Kaarst

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