Mercure Hotel Duesseldorf Neuss 4 stars

It was in general nice, but I got different room than it was in the reservation. It was supposed to be with a sofa (for eventual guest) and the room was supposed to be bigger. I am not sure if this hotel deseves 4 stars (where was the gym/spa/jaccuzi/pool?). The cleanless was good and the food at the restaurant too. The reception could be more propfessional - I asked the first night to fill the handsoap in the bathroom, she said it will be done tonorrow what I agreed for and then they didnt fill it up until the end of my stay. During check out they did not ask about my stay, just printed the invoice (wrongly btw and I had to ask to change it) and goodbye.

Due to MEDICA, the price has been little bit high, but service was also high as well. Thanks!!! Also I've been very awfully surprized, that I can pay half of breakfast, because I not big eater. Thanks!!!!

Although, the service & staff were very good and friendly, room facilities, bar & restaurant were OK. The downfall was due to the excessive price of the room. More than 300€ for one night, this price is even dear for a **** hotel in the middle of a city centre.

The rooms are expensive. The so called « VIP bathroom » is a an old regular bathroom. Almost a scam. The breakfast is quite average and the 18€ cost is really to much for this simple meal... Really not worth it.

Stayed 3 nights here as a base for some family history research in Nordrhein-Westfalia and found it an excellent choice. It's in a great location, close enough to Düsseldorf and not far from a choice of motorway routes to Köln, Duisburg, Essen and so on. Very clean hotel, no complaints, with friendly and helpful staff. We had a lovely dinner here one evening and breakfast every morning, buffet style, with a huge range of dishes, cereals, fruit, breads and so on to choose from. The dining room overlooks the gardens and the small pool (closed in November, of course!) and it was a joy to eat breakfast watching blue tits flying in and out of the bushes and a rabbit playing in the garden. We would certainly recommend this Mercure Hotel.

I never knew that there are any Mercure hotels withput air condition. Also the equipment of the room is not 4 stars! There was a wedding party in the hotel about which I was not awared before comming. Bar was open only 18:00 - 21:00! The service in the bar was also poor. For a glas of beer we had to wait 25 minutes. The guy from bar has explained that he was busy serving the starter on the wedding party. For all guests - the hotel is not in Duesseldorf but in a small city of Neuss. I will never come there again!!!!!

Hotel was very good, lovely setting. Rooms spacious and a decent bathroom, could do with air conditioning and corridors did need a refresh. Breakfast was excellent with a good range to choose from. Staff very pleasant and helpful. One of our party thought it was the best hotel he'd ever stayed in!

2nd time here and great to "hear" that the reception staff talked Dutch! it isnt a wheelchair friendly hotel but we could find our way. hotelroom was big and bathroom good! breakfast was good, we missed fresh orangejuice and (more) fresh sliced fruit ( only 2 pieces of watermelon) but very friendly staff! maybe possible to have 1 DUTCH tv network?! (BVN (worldwide dutch and begium tv network) for example between al foreign channels (even russian etc...) we still are neighbours :) we will come back!

Stay was comfortable and relaxing. Distance to the train station, 1 km, gave me a healthy walk, back & forth. The very quiet neighborhood was refreshing, though some might find it lonely. Train station, Norf, is not on RE and ICE halts; Only S-bahn seems to stop here. Breakfast was sumptuous, though a bit pricey, comparatively.

This hotel is tired and a much needed refurbishment is long overdue. A terrible smell of bad drains haunted my stay, and I couldn't get a wi fi connection in my room; but I did have a nice breakfast, with freshly cooked eggs to order - which is the only reason for two stars. Bathroom facilities are more aligned to the Ibis brand than Mercure, ie below basic. Overall, this hotel is second rate and I do not recommend a stay. Instead, book early to get a room somewhere else, or rearrange your travel to Dusseldorf on non peak dates.

Roomy space, well maintained facilities, surrounded by huge area of country landscape, good breakfast. Hotel runs its own above-average restaurant, but for those who looks for more variety, three restaurants are just within 10 minute walk. Also reachable within 10 minutes is EDEKA and dm. The somewhat deserted S-Bahn station is about 15 minutes away by walk, which could be a problem for travelors with heavy luggage. The biggest problem in the warmer and warmer summer: there is no air conditioner.

Average in all respects. Location ok though not optimal. Equipment correct without any outstanding feature. Expensive extras (the bottle of water in the room should be free, not charged 4 euros, and the parking space should also be included, especially considering the fact that the hotel is not at all located in a city centre. Kind and helpful personnel.

Hopefully the above sums up my feelings about this dreary hotel located miles from anywhere. Having recently stayed in the excellent Mercure Wiesbaden I was hoping for something similar. But it wasn't to be. Dull room with spartan, cramped accommodation (e,g,. one has to walk sideways down one side of the bed it's so close to the bathroom wall). Gets the two stars for the politeness of the staff and as the quality of the food was good. Other than that, little to recommend.

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.