Information message

Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating 4.2/5 112 reviews

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Hotel Duesseldorf Neuss
See on a map
+ 20 Services

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Free WIFI is available throughout the hotel.

  • 6 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duesseldorf Neuss

Navigation: Am Goldberg
Am Derikumer Hof 1
Navigation Am Derikumer Hof 8
41469 neuss
germany

Tel: +4921311380

Fax: (+49)2131138333

Check-in from 15h00

Check out up to 12h00

  • BUS :  841 Norfer Strasse

  • By plane

    DUSSELDORF At 20km / 12.43 miles

  • By plane

    KOELN BONN At 55km / 34.18 miles

  • By car

    23 NEUSS-NORF At 0.4km / 0.25 miles

  • By train

    NEUSS HBF At 7.5km / 4.66 miles

GPS :51.167423, 6.730918

Hotel services

SALINUM

Currently unavailable

Our Salinum restaurant offers a range of regional specialties in contemporary surroundings. Why not spend a few enjoyable hours here, relaxing on our sunny terrace. We are open daily from 6:30am to 11pm.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 115 rooms
    • No room for people with reduced mobility
    • 79 family rooms
    • No connecting room
    • 115 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • English
    • Dutch
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • hoteleigen Tiefgarage Additional charge
    • On site
    • 20 parking spaces
    • Private
    • Parking opened 24/7
  • Hotelparkplatz Additional charge
    • On site
    • Private

Our accommodation(s)

Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub. Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 124

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 73 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Neuss

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

112 reviews

TripAdvisor Rating 3.5/5

776 reviews

Super hotel

TripAdvisor rating 5.0/5

781willi Business - 24/10/2021 TripAdvisor review

I like this hotel very much and I was just a few times there. The staff is very friendly and the service in the ristorant is very good. The room is big and clean and the bathroom also. Breakfast in the morning is very large and you can find everything what you need. Hotel is also very near to the motorway which makes it easy to travel.

Comfortable stay

Customer review rating 4.0/5

Stefano Business - 21/10/2021 Confirmed reviews ALL

Apart the difficulties that the taxi driver had to find the hotel all the rest was OK.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Neuss Team

Good night sleep

Customer review rating 4.0/5

Werner P. Families - 11/10/2021 Confirmed reviews ALL

Very friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Neuss Team

Old but gold

TripAdvisor rating 5.0/5

BrenoRecBR Solo travel - 06/10/2021 TripAdvisor review

Reading previous reviews from the hotel gave me a totally wrong idea about. The buiding itself looks a little old, carpets should be removed, but appart from that, everything in the room is brand new, clean and comfortable. Breakfast a little expensive, but very good. Hotel is located in a very quiet area, lots of green, I didn't feel unsafe and there are lots of parking spaces. Staff is friendly.

Calm quiet area great staff

Customer review rating 3.5/5

Mary Families - 01/10/2020 Confirmed reviews ALL

Most helpful staff. Hard to find people who work as hard as them to please you.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, your Mercure Team

Nice hotel near the mortorway

TripAdvisor rating 4.0/5

781willi Business - 10/09/2020 TripAdvisor review

Very good hotel with a good breakfast even during the corona time. Ristorant was unfortunately closed.The room very big and clean. Bathroom nice and clean.Check in and check out very quick and without any problem.

good hote with very good servicel

TripAdvisor rating 4.0/5

781willi Business - 09/03/2020 TripAdvisor review

The hotel il a very nice hotel close to the motorway. Very quiet still. The rooms are very big and very confortable. Bathroom also very big. The breakfast is very good and offer you everything what you need. The only small problem is the parking charge of Euro 4. Next time a put my car close by where a lot of space for nothing is available.

Dear Guest, thank you for your review. We are pleased to hear that your stay was statisfied. We look Forward to your next visit. Your Mercure Team

It was decent

Customer review rating 3.5/5

Agnieszka Business - 24/02/2020 Confirmed reviews ALL

It was in general nice, but I got different room than it was in the reservation. It was supposed to be with a sofa (for eventual guest) and the room was supposed to be bigger. I am not sure if this hotel deseves 4 stars (where was the gym/spa/jaccuzi/pool?). The cleanless was good and the food at the restaurant too. The reception could be more propfessional - I asked the first night to fill the handsoap in the bathroom, she said it will be done tonorrow what I agreed for and then they didnt fill it up until the end of my stay. During check out they did not ask about my stay, just printed the invoice (wrongly btw and I had to ask to change it) and goodbye.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

good

TripAdvisor rating 5.0/5

zlinux Business - 24/11/2019 TripAdvisor review

Due to MEDICA, the price has been little bit high, but service was also high as well. Thanks!!! Also I've been very awfully surprized, that I can pay half of breakfast, because I not big eater. Thanks!!!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. B. Keijsers Front Office Manager

EXPENSIVE

TripAdvisor rating 2.0/5

kcnbu Business - 12/11/2019 TripAdvisor review

Although, the service & staff were very good and friendly, room facilities, bar & restaurant were OK. The downfall was due to the excessive price of the room. More than 300€ for one night, this price is even dear for a **** hotel in the middle of a city centre.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, B. Keijsers Front Office Manager

Too expensive for what it is

TripAdvisor rating 3.0/5

Ricardo A Business - 11/11/2019 TripAdvisor review

The rooms are expensive. The so called « VIP bathroom » is a an old regular bathroom. Almost a scam. The breakfast is quite average and the 18€ cost is really to much for this simple meal... Really not worth it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, B. Keijsers Front Office Manager

Great hotel, very close to Düsseldorf

TripAdvisor rating 5.0/5

traveller2454 Couples - 07/11/2019 TripAdvisor review

Stayed 3 nights here as a base for some family history research in Nordrhein-Westfalia and found it an excellent choice. It's in a great location, close enough to Düsseldorf and not far from a choice of motorway routes to Köln, Duisburg, Essen and so on. Very clean hotel, no complaints, with friendly and helpful staff. We had a lovely dinner here one evening and breakfast every morning, buffet style, with a huge range of dishes, cereals, fruit, breads and so on to choose from. The dining room overlooks the gardens and the small pool (closed in November, of course!) and it was a joy to eat breakfast watching blue tits flying in and out of the bushes and a rabbit playing in the garden. We would certainly recommend this Mercure Hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B. Keijsers Front Office Manager

The worst Mercure Hotel I have ever been to!

TripAdvisor rating 1.0/5

KrzysztofSsss Business - 06/09/2019 TripAdvisor review

I never knew that there are any Mercure hotels withput air condition. Also the equipment of the room is not 4 stars! There was a wedding party in the hotel about which I was not awared before comming. Bar was open only 18:00 - 21:00! The service in the bar was also poor. For a glas of beer we had to wait 25 minutes. The guy from bar has explained that he was busy serving the starter on the wedding party. For all guests - the hotel is not in Duesseldorf but in a small city of Neuss. I will never come there again!!!!!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, B. Keijsers Front Office Manager

One night in Neuss

TripAdvisor rating 4.0/5

Richard S Family - 04/09/2019 TripAdvisor review

Hotel was very good, lovely setting. Rooms spacious and a decent bathroom, could do with air conditioning and corridors did need a refresh. Breakfast was excellent with a good range to choose from. Staff very pleasant and helpful. One of our party thought it was the best hotel he'd ever stayed in!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B. Keijsers Front Office Manager

good hotel

TripAdvisor rating 4.0/5

ruudklessens Family - 23/04/2019 TripAdvisor review

2nd time here and great to "hear" that the reception staff talked Dutch! it isnt a wheelchair friendly hotel but we could find our way. hotelroom was big and bathroom good! breakfast was good, we missed fresh orangejuice and (more) fresh sliced fruit ( only 2 pieces of watermelon) but very friendly staff! maybe possible to have 1 DUTCH tv network?! (BVN (worldwide dutch and begium tv network) for example between al foreign channels (even russian etc...) we still are neighbours :) we will come back!

Dear ruudklessens, thank you for your review! We are pleased to hear that your stay was statisfied. Thank you for your feedback about the television Programm. we will try to add a dutch tv channel to the programs. We look forward to your next visit. Kind regards B. Keijsers Front Office Manager

Comfortable stay for the purpose of business visit

TripAdvisor rating 4.0/5

Anand V Business - 03/11/2018 TripAdvisor review

Stay was comfortable and relaxing. Distance to the train station, 1 km, gave me a healthy walk, back & forth. The very quiet neighborhood was refreshing, though some might find it lonely. Train station, Norf, is not on RE and ICE halts; Only S-bahn seems to stop here. Breakfast was sumptuous, though a bit pricey, comparatively.

Dear Anand, Thank you for your Review. we are pleased to hear that your stay was statisfied, B. Keijsers Front Office Manager

refurbishment overdue

TripAdvisor rating 2.0/5

scordon1 Business - 04/10/2018 TripAdvisor review

This hotel is tired and a much needed refurbishment is long overdue. A terrible smell of bad drains haunted my stay, and I couldn't get a wi fi connection in my room; but I did have a nice breakfast, with freshly cooked eggs to order - which is the only reason for two stars. Bathroom facilities are more aligned to the Ibis brand than Mercure, ie below basic. Overall, this hotel is second rate and I do not recommend a stay. Instead, book early to get a room somewhere else, or rearrange your travel to Dusseldorf on non peak dates.

Dear scordon1 Thank you for your review. We want to appologize for the inconvience during your stay. All rooms have a wifi connection, if you have problems with the connection please ask our reception staff. We will try to help our guests to connect the wifi. Our bathrooms are renovated 1,5 year ago. We will do other renovation maintance in the future. Bart Keijsers Front Office Manager

Overall a great experience, but summer might not be the right time to stay.

TripAdvisor rating 4.0/5

Da-Wu C Business - 27/09/2018 TripAdvisor review

Roomy space, well maintained facilities, surrounded by huge area of country landscape, good breakfast. Hotel runs its own above-average restaurant, but for those who looks for more variety, three restaurants are just within 10 minute walk. Also reachable within 10 minutes is EDEKA and dm. The somewhat deserted S-Bahn station is about 15 minutes away by walk, which could be a problem for travelors with heavy luggage. The biggest problem in the warmer and warmer summer: there is no air conditioner.

Dear Da-Wu C, thank you for your review! We are pleased to hear that your stay was statisfied, Regarding your point about the air conditioning, we hope that we can solve it soon. Bart Keijsers Front Office Manager

Average hotel

TripAdvisor rating 3.0/5

Nicolas C Business - 11/10/2017 TripAdvisor review

Average in all respects. Location ok though not optimal. Equipment correct without any outstanding feature. Expensive extras (the bottle of water in the room should be free, not charged 4 euros, and the parking space should also be included, especially considering the fact that the hotel is not at all located in a city centre. Kind and helpful personnel.

Dear CN_Brussels, Thanks for your review. We are very sorry that you did not have our hotel in full. However, it is nice to hear that you liked the nature of our staff. We would be delighted if we could welcome you soon again as a guest in our hotel. Tessa Koch Front Office Clerk

Tired and not worthy of the Mercure brand

TripAdvisor rating 2.0/5

ia909 Solo travel - 01/10/2017 TripAdvisor review

Hopefully the above sums up my feelings about this dreary hotel located miles from anywhere. Having recently stayed in the excellent Mercure Wiesbaden I was hoping for something similar. But it wasn't to be. Dull room with spartan, cramped accommodation (e,g,. one has to walk sideways down one side of the bed it's so close to the bathroom wall). Gets the two stars for the politeness of the staff and as the quality of the food was good. Other than that, little to recommend.

Dear ia909, Thank you for your feedback regarding your stay in our hotel. We noticed that your stay was not to your satisfaction but we hope that you will visit us again when your direction shows to " Neuss ". Susanne Schneider Reception Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in neuss