Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.1/5 362 reviews

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Mercure Hotel Duesseldorf Neuss - Image 1
Mercure Hotel Duesseldorf Neuss - Image 2
Mercure Hotel Duesseldorf Neuss - Image 3
Mercure Hotel Duesseldorf Neuss - Image 4
Am Derikumer Hof 1, 41469 NEUSS, Germany

Description

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Telephone
Fax +49 2131 138333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the Salinum restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  362 reviews

Customer review rating 1.5/5

Ifeoluwa O. B. Business - Confirmed reviews ALL

Not the cleanest, especially since its labelled as 4 star. I had the urge to spray hand sanitizer on everything. Also found a few long hairs in the sink and floor and the towels did not look clean, so i definately did not use. It did not help that everything is simply very very old, like there have been no renovations in a very long time. I only spent one night there, any longer and i would have certainly changed hotels. i do hate to leave bad feedback, but hoping it would help the management to makea change.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Neuss

Customer review rating 5.0/5

Steve R. Business - Confirmed reviews ALL

Short business visit well looked after by staff.

Dear Steve R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel lovely and our location excellent. It is gratifying to know that our staff took good care of you during your short business visit. Goodbye, Mercure Hotel Duesseldorf Neuss

Customer review rating 3.0/5

Quinn H. Couples - Confirmed reviews ALL

Could be a lot better Linne had some stains on them

Dear Quinn H., Thank you for your feedback. We regret to learn that your experience did not meet your expectations, particularly regarding the linens. Your comments are valuable, and we will use them to enhance our services. Sincerely, Mercure Hotel Duesseldorf Neuss

Customer review rating 0.5/5

Evgeny V. Business - Confirmed reviews ALL

shittiest hotel of the year 2025

Dear Evgeny V., Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding cleanliness. Your comments are valuable, and we will reflect on them to enhance our services in the future. Best regards, Mercure Hotel Duesseldorf Neuss

Customer review rating 3.0/5

Ali A. B. Business - Confirmed reviews ALL

I booked four rooms for my stay. The location of the hotel was fine, but the internet quality was a major issue. The first room I was given on the ground floor had no Wi-Fi at all. I requested that it be fixed, but instead I was moved to Room 101, where the Wi-Fi connection was extremely slow. Another room in our group, Room 228, also had no Wi-Fi, and we were only informed about this at checkout by the occupant. Housekeeping in Room 101 was inconsistent. The shampoo and body-wash dispensers were not refilled, and I had to ask reception in the evening for body wash. Even after housekeeping saw the replacement bottle from reception, the dispenser was still not refilled the next day. Breakfast was sufficient, and the service staff at the restaurant were friendly and attentive. The reception team was also helpful. However, the overall management of this branch clearly needs improvement—especially regarding Wi-Fi infrastructure and housekeeping standards

Dear Ali A. B., Thank you for taking the time to share your experience regarding your recent stay with us at Mercure Hotel Duesseldorf Neuss. We appreciate your feedback and are pleased to hear that you found our breakfast satisfactory and our staff friendly and attentive. However, we sincerely apologize for the issues you encountered with the Wi-Fi connectivity and housekeeping services. We understand how crucial reliable internet access is for our guests, and it is regrettable that your experience did not meet our usual standards. Additionally, we acknowledge the shortcomings in housekeeping with regard to the replenishment of amenities. Your comments have been noted, and we will take them into consideration as we continually strive to enhance our service quality. We value your insights, which help us to improve our operations. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Mercure Hotel Duesseldorf Neuss

Other web-users rate our hotel

  • 172 reviews 7.1/10 Location
  • 430 reviews 5/10 Room
  • 339 reviews 8.5/10 Service
  • 26 reviews 2.6/10 WiFi
  • 239 reviews 3.8/10 Cleanliness
  • 219 reviews 5.7/10 Comfort
  • 202 reviews 8.8/10 Breakfast
  • 129 reviews 2.9/10 Vibe

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