Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.1/5 360 reviews

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Mercure Hotel Duesseldorf Neuss - Image 1
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Mercure Hotel Duesseldorf Neuss - Image 4
Am Derikumer Hof 1, 41469 NEUSS, Germany

Description

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Telephone
Fax +49 2131 138333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the "Salinum" restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  360 reviews

TripAdvisor Rating  3.5/5  793 reviews

Customer review rating 0.5/5

Evgeny V. Business - Confirmed reviews ALL

shittiest hotel of the year 2025

Dear Evgeny V., Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding cleanliness. Your comments are valuable, and we will reflect on them to enhance our services in the future. Best regards, Mercure Hotel Duesseldorf Neuss

Customer review rating 3.0/5

Ali A. B. Business - Confirmed reviews ALL

I booked four rooms for my stay. The location of the hotel was fine, but the internet quality was a major issue. The first room I was given on the ground floor had no Wi-Fi at all. I requested that it be fixed, but instead I was moved to Room 101, where the Wi-Fi connection was extremely slow. Another room in our group, Room 228, also had no Wi-Fi, and we were only informed about this at checkout by the occupant. Housekeeping in Room 101 was inconsistent. The shampoo and body-wash dispensers were not refilled, and I had to ask reception in the evening for body wash. Even after housekeeping saw the replacement bottle from reception, the dispenser was still not refilled the next day. Breakfast was sufficient, and the service staff at the restaurant were friendly and attentive. The reception team was also helpful. However, the overall management of this branch clearly needs improvement—especially regarding Wi-Fi infrastructure and housekeeping standards

Dear Ali A. B., Thank you for taking the time to share your experience regarding your recent stay with us at Mercure Hotel Duesseldorf Neuss. We appreciate your feedback and are pleased to hear that you found our breakfast satisfactory and our staff friendly and attentive. However, we sincerely apologize for the issues you encountered with the Wi-Fi connectivity and housekeeping services. We understand how crucial reliable internet access is for our guests, and it is regrettable that your experience did not meet our usual standards. Additionally, we acknowledge the shortcomings in housekeeping with regard to the replenishment of amenities. Your comments have been noted, and we will take them into consideration as we continually strive to enhance our service quality. We value your insights, which help us to improve our operations. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Mercure Hotel Duesseldorf Neuss

Customer review rating 4.0/5

Doris J. Solo - Confirmed reviews ALL

The hotel is located near an S-Bahn Station. The room was spacious with modern decor. The bathroom was spacious, bright, and clean. The carpet had spots and one wall was a little damaged. There were a few cobwebs on the ceiling, but the room and the bed were generally clean.

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Mercure Neuss

Customer review rating 2.5/5

Tobias B. Business - Confirmed reviews ALL

On a business trip. Clean room but old and used / run down. Getting there is very difficult going through a very small road. Parking is challenging, best to use garage at a cost

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Neuss

Customer review rating 5.0/5

Giuliano D. D. Business - Confirmed reviews ALL

Hotel very cozy for my job, good rooms, good restaurant good team!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Neuss

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Other web-users rate our hotel

  • 176 reviews 7.5/10 Location
  • 439 reviews 5.5/10 Room
  • 328 reviews 8.9/10 Service
  • 24 reviews 2.8/10 WiFi
  • 244 reviews 4.1/10 Cleanliness
  • 228 reviews 5.9/10 Comfort
  • 208 reviews 8.5/10 Breakfast
  • 132 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.