Mercure Hotel Duesseldorf Neuss

Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.1/5 267 reviews

See on a map

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Free WIFI is available throughout the hotel.

  • 6 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf Neuss

Navigation: Am Goldberg, Am Derikumer Hof 1
41469 NEUSS
Germany

  • BUS:  841 Norfer Strasse

  • By plane

    DUSSELDORF At 20km / 12 miles

  • By plane

    KOELN BONN At 55km / 34 miles

  • By car

    23 NEUSS-NORF At 0km / 0 miles

  • By train

    NEUSS HBF At 7km / 4 miles

GPS:51.167423, 6.730918

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SALINUM

Our Salinum restaurant offers a range of regional specialties in contemporary surroundings. Why not spend a few enjoyable hours here, relaxing on our sunny terrace. We are open daily from 6:30am to 11pm.

Our accommodation(s)

Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub. Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  267 reviews

TripAdvisor Rating  3.5/5  779 reviews

Generally OK, bit outdated, friendly staff

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I had a view occasion where the room door key did not work. Would also not recommend taking a room on front as with the hot weather and no air condition, all the smoke from people smoking going up into room when windows open.

Good restaurant

Customer review rating 3.0/5

Humberto Business - Confirmed reviews ALL

Comfortable room, good restaurant and staff but some facilities like hallways look old and dirty. They reduce the quality perception you get from the hotel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your Mercure Team

GOOD LOCATION, CLEAN AND FRIENDLY

Customer review rating 4.0/5

Owen E. Couples - Confirmed reviews ALL

Hotel was clean and staff helpful and friendly. We were unable to use the restaurant for dinner due to there being 3 coach parties staying at the hotel and the restaurant was closed for them. We were not told this at booking and therefore had to drive to eat each evening, the local Italian Restaurant was closed for holidays. We only required breakfast on one morning, however the restaurant at 9.00 am was full of the coach party guests and incredibly noisy, we were found seats in an adjoining room, which was quieter, only to be joined by 2 other residents of the hotel who continually spoke to each other in German throughout the course of their breakfast, being non german speakers we found this a little off putting. O

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Team

The great hotel before the flight

Customer review rating 5.0/5

Semyon Solo - Confirmed reviews ALL

Everything was great: gratefull stuff, confortable room and a perfect price/value ratio!!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Team

Location outside the city, inconvenient stay

TripAdvisor rating 2.0/5

Nirmiteemehta Solo travel - TripAdvisor review

First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you

Dear Mimiteemehta, thank you for your review. We are sorry for your long travel to us and to your room. Hopefully to see you next time again, to earn back your trust in our hotel, We can do it better, you are right! Stay safe and healthy, Your Mercure Neuss Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 87 reviews 7.9/10 Location
  • 222 reviews 6.4/10 Room
  • 182 reviews 8.8/10 Service
  • 5 reviews 8.6/10 WiFi
  • 112 reviews 5.9/10 Comfort
  • 111 reviews 8.3/10 Breakfast
  • 107 reviews 6.3/10 Cleanliness
  • 58 reviews 4.2/10 Food

Powered by Trustyou

All our hotels in NEUSS