Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.3/5 453 reviews

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Mercure Hotel Duesseldorf Neuss - Image 1
Mercure Hotel Duesseldorf Neuss - Image 2
Mercure Hotel Duesseldorf Neuss - Image 3
Mercure Hotel Duesseldorf Neuss - Image 4
Am Derikumer Hof 1, 41469 NEUSS, Germany

Description

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Telephone
Fax +49 2131 138333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the "Salinum" restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  453 reviews

TripAdvisor Rating  3.5/5  790 reviews

Nice stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Food and service ok but room not so specially bed

Dear Guest, Thank you for taking the time to share your review. We are pleased that you enjoyed the food and the service during your stay with us. Our Salinum restaurant and the Brassica bar are indeed highlights for many of our guests, offering a range of regional specialties and delicious snacks in cozy surroundings. However, we are sorry to hear that the comfort of our rooms, specifically the bed and pillows, did not meet your expectations. We understand the importance of a good night's sleep and regret any inconvenience this may have caused you. Additionally, we take our non-smoking policy seriously and we will reinforce this with all guests to ensure adherence for the comfort and health of everyone at the hotel. We hope you were able to appreciate our convenient location, close to Norf Train Station with easy access to the trade-fair city of Düsseldorf, and the serene atmosphere of our hotel, situated just a short distance from the beautiful Hummelbachaue golf course. We hope we will have the opportunity to see you again in the future. Best regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very nice place

Dear Guest, Thank you very much for this kind review of your recent stay. It's heartening to hear that your stay at our Mercure Hotel Düsseldorf Neuss was a pleasant one. We are pleased that you found our hotel to your liking, and it's wonderful to know that our efforts to provide a comfortable and enjoyable experience have been successful. We look forward to seeing you again soon. Best regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

As Expected

TripAdvisor rating 4.0/5

shrimper79 Friends getaway - TripAdvisor review

Stayed for 2 nights during the euro’s. A good option if you don’t mind staying outside the city centre. The hotel is in quite a quiet neighbourhood. Plenty of parking. As you would expect from a Mercure the rooms are pleasant, clean and comfortable. The en-suite was clean and the shower was good. Reception staff were superb.

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you found the location convenient and appreciated the ample parking provided. It is wonderful to hear that the accommodations lived up to the Mercure standard, with the pleasant, clean and comfortable rooms adding to your positive experience. Moreover, knowing that the en-suite was to your satisfaction and that the shower was of good quality brings us immense pleasure. Finally, your kind words about our reception staff are truly heartwarming; they strive to deliver the best service possible. We hope to welcome you back. All the best. Ihr Team vom Mercure Hotel Düsseldorf Neuss

2 friends for the Euros

TripAdvisor rating 4.0/5

MartinS713 Families - TripAdvisor review

Firstly the hotel is neither in Neuss nor anywhere near the centre of Dusseldorf. It is in a very quiet location 10-15 min walk from Norf train stop. Norf itself is 25 min train from Dusseldorf centre and can be reached directly from the airport in -40 mins. Taxi from airport is 50euro. Hotel is a little tired but very clean and the staff are excellent, very helpful. We had breakfast which is expensive at 18euro but plenty of choice and very nice. I would like more pillows as there is only one per bed. Would recommend but only if you’re fit enough to do lots of walking / hopping on off trains.

Dear Martins, Thank you for taking the time to review your stay. We are pleased that you found our hotel to be very clean and our staff to be excellent and very helpful. Maintaining a high standard of cleanliness and providing exceptional service are priorities for us. However, we are sorry that your stay did not fully meet your expectations. We understand that you found our hotel to be a little tired in appearance. We are continually working on improving our facilities to better serve our guests. Furthermore, we appreciate your feedback regarding the pillows. We regret to inform that extra pillows are not available upon request at our reception, as per our current amenities setup. Finally, we are delighted that you enjoyed the extensive breakfast options available at our hotel. Offering a variety of choices to start the day right is something we take pride in. We are looking forward to welcoming you again. All the best! Ihr Team vom Mercure Hotel Düsseldorf Neuss

Average

Customer review rating 2.0/5

M.g. Business - Confirmed reviews ALL

The hotel is average at best. Unfortunately, the whole house is giving off a past-its-prime vibe. The room itself was spacious and had everything needed. But there was literally no wifi reception in the room at all which meant extra costs and annoyance for me. At breakfast, the baked beans and the scrambled egg were half cold and in total the breakfast misses the certain "je ne sais quoi" that I would expect at a price like that: no salmon, very little fresh fruit. I will sleep there again - but only if I must.

Dear Guest, Thank you for taking the time to share your review. It is heartening to learn that you found the room spacious and well-equipped, fulfilling your accommodation needs. However, we regret to hear about your challenges with the wifi reception. We understand the inconvenience this can cause, and we are continuously working to enhance the connectivity throughout our hotel. Concerning the breakfast, we are surprised by your comments regarding the temperature and variety of the offerings, as we usually receive compliments on our extensive buffet. We are also committed to providing a high-value experience, and it concerns us to hear that you found our prices not reflective of the quality. Furthermore, we take note of your comment about an unusual odor in the hallway. Please rest assured that we maintain rigorous standards of cleanliness and hygiene throughout our facilities. The satisfaction and well-being of our guests is our top priority, and we are consistently dedicated to ensuring a pleasant environment for all who stay with us. We hope to be able to welcome you back for an improved stay. Kind regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

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Other web-users rate our hotel

  • 172 reviews 7.8/10 Location
  • 501 reviews 5.6/10 Room
  • 433 reviews 9.2/10 Service
  • 27 reviews 2.9/10 WiFi
  • 259 reviews 5.3/10 Comfort
  • 255 reviews 4.4/10 Cleanliness
  • 246 reviews 8.8/10 Breakfast
  • 142 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.