Mercure Hotel Duesseldorf Neuss

I had a view occasion where the room door key did not work. Would also not recommend taking a room on front as with the hot weather and no air condition, all the smoke from people smoking going up into room when windows open.

Comfortable room, good restaurant and staff but some facilities like hallways look old and dirty. They reduce the quality perception you get from the hotel.

Hotel was clean and staff helpful and friendly. We were unable to use the restaurant for dinner due to there being 3 coach parties staying at the hotel and the restaurant was closed for them. We were not told this at booking and therefore had to drive to eat each evening, the local Italian Restaurant was closed for holidays. We only required breakfast on one morning, however the restaurant at 9.00 am was full of the coach party guests and incredibly noisy, we were found seats in an adjoining room, which was quieter, only to be joined by 2 other residents of the hotel who continually spoke to each other in German throughout the course of their breakfast, being non german speakers we found this a little off putting. O

Everything was great: gratefull stuff, confortable room and a perfect price/value ratio!!!

First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you