Mercure Hotel Duesseldorf Neuss 4 stars

Dear V., Thank you for taking the time to share such a valuable review. It's delightful to hear that our culinary team, particularly our cook, made a positive impact on your stay. We aim to provide a varied dining experience, and your kind words affirm the hard work we put into our menu offerings. We understand that the proximity to the train station is an important factor for our guests, and we regret any inconvenience caused by the distance. For future visits, please note that our hotel is a short walk from Norf Train Station, which offers convenient access to Düsseldorf city centre. Regarding room cleanliness, we are committed to maintaining high standards and offer daily housekeeping services. We apologize if there was any confusion or oversight during your stay. We also acknowledge your comments on the room allocation for your family and the variety in our menu. We strive to cater to our guests' needs and will take your feedback into consideration for future improvements. Lastly, we are always working on enhancing the comfort of our accommodations, and your remarks on bed comfort and room amenities are invaluable as we continue to improve our guest experience. We are looking forward to welcoming you again. Best wishes, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Dear Xavier, Thank you for taking the time to share your review. We are glad to hear that you are a member of our loyalty program and appreciate your continued patronage. We understand your concerns regarding the room's condition and agree that maintaining a fresh and modern environment is essential for a comfortable stay. Please rest assured that we are continuously working on improving our guest rooms, including considering updates to our carpets and furnishings to enhance the overall experience. While we do not have air conditioning, we strive to ensure our guests' comfort by providing extra fans upon request. We also acknowledge your comments about the bed's comfort and cleanliness. Our team is dedicated to upholding high standards, and we will certainly review our procedures to ensure that our rooms meet the expectations of our guests. We regret to hear that the noise level was not to your satisfaction. We aim to provide a peaceful environment and will look into ways to minimize any disturbances. Your feedback is invaluable to us as it helps us to improve our services and amenities. We hope you will consider staying with us again in the future. Best regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Beste L., Heel erg bedankt voor uw feedback. We zijn blij te horen dat u tevreden was met de behulpzame dame die u heeft geholpen bij het regelen van uw korte reis. Echter, we betreuren het dat u problemen heeft ondervonden met het matras en het kussen in uw kamer. We bieden inderdaad recente matrassen in onze kamers, maar we begrijpen dat comfort een persoonlijke voorkeur is. Voor toekomstige verblijven kunt u altijd bij de receptie informeren naar extra kussens. We nemen uw opmerking over de aanwezigheid van muizen zeer serieus en zullen onmiddellijk actie ondernemen om dit probleem aan te pakken. We verontschuldigen ons voor het ongemak en de verstoring van uw verblijf. Wat betreft de internetverbinding, we bieden gratis internet aan onze gasten en zullen de connectiviteitsproblemen die u heeft ervaren onderzoeken om ervoor te zorgen dat dit in de toekomst niet meer voorkomt. Hartelijke groeten en hopelijk tot ziens, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Dear Peter, We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciate our hotel and service. It's always a pleasure to welcome repeat visitors like yourself. We understand that you found our hotel to be on the expensive side. Please note that our pricing is competitive within the area and reflects the quality of our services and amenities. We do offer various promotions and packages throughout the year, which can provide additional value for our guests. We hope you will consider staying with us again in the future and take advantage of these offers. We look forward to seeing you again in the future. Kind regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Dear Maydi Dwi, Thank you for sharing your positive review. We are delighted to hear that you found our hotel room to be spacious, clean, and comfortable. Our team takes pride in providing a pleasant stay for our guests, and it is always rewarding to receive such positive feedback. We appreciate your high recommendation of our hotel to friends, colleagues, and family, and we are glad that you are satisfied with your ALL Accor Live Limitless Loyalty Programme membership. Your satisfaction is our top priority, and we are committed to continuously improving our services and facilities. We would be delighted to welcome you back on another occasion. All the best, Ihr Team vom Mercure Hotel Düsseldorf Neuss