Mercure Hotel Duesseldorf Neuss 4 stars

Hotel was very good, lovely setting. Rooms spacious and a decent bathroom, could do with air conditioning and corridors did need a refresh. Breakfast was excellent with a good range to choose from. Staff very pleasant and helpful. One of our party thought it was the best hotel he'd ever stayed in!

2nd time here and great to "hear" that the reception staff talked Dutch! it isnt a wheelchair friendly hotel but we could find our way. hotelroom was big and bathroom good! breakfast was good, we missed fresh orangejuice and (more) fresh sliced fruit ( only 2 pieces of watermelon) but very friendly staff! maybe possible to have 1 DUTCH tv network?! (BVN (worldwide dutch and begium tv network) for example between al foreign channels (even russian etc...) we still are neighbours :) we will come back!

Stay was comfortable and relaxing. Distance to the train station, 1 km, gave me a healthy walk, back & forth. The very quiet neighborhood was refreshing, though some might find it lonely. Train station, Norf, is not on RE and ICE halts; Only S-bahn seems to stop here. Breakfast was sumptuous, though a bit pricey, comparatively.

This hotel is tired and a much needed refurbishment is long overdue. A terrible smell of bad drains haunted my stay, and I couldn't get a wi fi connection in my room; but I did have a nice breakfast, with freshly cooked eggs to order - which is the only reason for two stars. Bathroom facilities are more aligned to the Ibis brand than Mercure, ie below basic. Overall, this hotel is second rate and I do not recommend a stay. Instead, book early to get a room somewhere else, or rearrange your travel to Dusseldorf on non peak dates.

Roomy space, well maintained facilities, surrounded by huge area of country landscape, good breakfast. Hotel runs its own above-average restaurant, but for those who looks for more variety, three restaurants are just within 10 minute walk. Also reachable within 10 minutes is EDEKA and dm. The somewhat deserted S-Bahn station is about 15 minutes away by walk, which could be a problem for travelors with heavy luggage. The biggest problem in the warmer and warmer summer: there is no air conditioner.

Average in all respects. Location ok though not optimal. Equipment correct without any outstanding feature. Expensive extras (the bottle of water in the room should be free, not charged 4 euros, and the parking space should also be included, especially considering the fact that the hotel is not at all located in a city centre. Kind and helpful personnel.

Hopefully the above sums up my feelings about this dreary hotel located miles from anywhere. Having recently stayed in the excellent Mercure Wiesbaden I was hoping for something similar. But it wasn't to be. Dull room with spartan, cramped accommodation (e,g,. one has to walk sideways down one side of the bed it's so close to the bathroom wall). Gets the two stars for the politeness of the staff and as the quality of the food was good. Other than that, little to recommend.

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.

As a platinum member , requested a quiet location. Got stuck above the reception area on third floor, which is the outdoor smoking area - woken up many times during the night by people coming ang going. Was forded to pay for optional breakfast upon checkout as she claimed it was part of the tariff. THis was refunded to my card at a later date . Extremely poor service .

I arrived early but room was available and ready so they checked me in immediately. The reception staff was helpful throughout the stay. S-Bahn station is 10 mins walk away through a park. 25 mins to Main Dusseldorf station and then 20 mins to Messe fairgrounds. Not much dinning options nearby but there a restaurant and bar in the hotel. Some local stores nearby to find basics. The only negative I found in the room was heating which was not good for my standards and uncomfortable.

was not my first stay in this hotel, so guess i like the place, friendly staff - good rooms - a bit outside dusseldorf but restaurant is ok and bar has a warm atmosphere - car needed - will stay again

The hotel was good located, had enough free parking places and the internet worked well. The staff was friendly and professional and the meal in the bar was very good! Price versus quality was good. Thank you!

We chose this hotel because of the outdoor pool and the fantastic weather on our weekend away. According to the homepage the pool is open in September. Wrong. The pool is closed. Closed. Yes, but the weather is excellent... No the pool is closed. We discussed with 3 different staff members. No one took us seriously. There was no explanation. No understanding. The pool is closed. End of story. Staff do not seem to be trained to make hotel guests feel welcome or important. Check-in was unfriendly. The hotel is run down, the carpets are threadbare in the hallway and stairs and the room we had was overdue for new clean carpet. The hotel prices are very low (53 Euro per night) but the experience was not good. I have a house dust allergy and really suffered in the room. You hear a lot of noise from the hallway as the doors close loudly and the walls are thin.

We booked this hotel predominantly because the website showed that they had a 'heated pool' we wanted to have a nice splash after a long day of driving. When we arrived we were told that the pool was not heated. On a brighter note the hotel was clean and the room was much bigger that the family room that we stayed at in France. Breakfast was a huge spread and the kids enjoyed the stay