Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.1/5 396 reviews

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Mercure Hotel Duesseldorf Neuss - Image 1
Mercure Hotel Duesseldorf Neuss - Image 2
Mercure Hotel Duesseldorf Neuss - Image 3
Mercure Hotel Duesseldorf Neuss - Image 4
Am Derikumer Hof 1, 41469 NEUSS, Germany

Description

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Telephone
Fax +49 2131 138333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the Salinum restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  396 reviews

Customer review rating 0.5/5

Andrew F. Couples - Confirmed reviews ALL

In my country it would be against the building code (illegal) to not have an internal bathroom extractor fan. The air in the room was dusty and not fresh with cracks in the walls and poor paint touch ups likely from the poor room climate. Checked out early as with no air conditioning the room would be unbearable on a hot day. The parking situation was very poor, had to park on the grass and wait for a park to be available. Very loud building drainage work outside started from 6.45am. Very surprised that the hotel is part of the Accor group. The hotel either needs a big capital investment to upgrade it or it should be demolished.

Customer review rating 3.0/5

Killian M. Solo - Confirmed reviews ALL

Expected better from a 4 stars hotel... The room wasn't very clean (big stain under the heater, cobweb on the window, strain on the red thing on the bed). And... no AC/fan?! Seriously?! The heat in the room was unbearable when I arrived! Also... having double bed sheet instead of two single ones would have been more logical. But certain things were great, like the room size, the restaurant (the food was delicious!), and the bathtub.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, Mercure Neuss

Customer review rating 1.5/5

Ifeoluwa O. B. Business - Confirmed reviews ALL

Not the cleanest, especially since its labelled as 4 star. I had the urge to spray hand sanitizer on everything. Also found a few long hairs in the sink and floor and the towels did not look clean, so i definately did not use. It did not help that everything is simply very very old, like there have been no renovations in a very long time. I only spent one night there, any longer and i would have certainly changed hotels. i do hate to leave bad feedback, but hoping it would help the management to makea change.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Neuss

Customer review rating 5.0/5

Steve R. Business - Confirmed reviews ALL

Short business visit well looked after by staff.

Dear Steve R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel lovely and our location excellent. It is gratifying to know that our staff took good care of you during your short business visit. Goodbye, Mercure Hotel Duesseldorf Neuss

Customer review rating 3.0/5

Quinn H. Couples - Confirmed reviews ALL

Could be a lot better Linne had some stains on them

Dear Quinn H., Thank you for your feedback. We regret to learn that your experience did not meet your expectations, particularly regarding the linens. Your comments are valuable, and we will use them to enhance our services. Sincerely, Mercure Hotel Duesseldorf Neuss

Other web-users rate our hotel

  • 177 reviews 7/10 Location
  • 425 reviews 4.9/10 Room
  • 329 reviews 8.5/10 Service
  • 24 reviews 2/10 WiFi
  • 236 reviews 3.7/10 Cleanliness
  • 210 reviews 5.6/10 Comfort
  • 195 reviews 8.8/10 Breakfast
  • 129 reviews 2.8/10 Vibe

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