ibis budget Nangy Annemasse 2 stars

Hello, Thank you for taking the time to share your experience. We are delighted to hear that you found your room clean and suitable for a short stay, and that you appreciated the freshness and quantity of the breakfast offerings. Regarding the pizza smell 🍕, we have to admit that it seems to have been more popular with our guests than we had anticipated. We also regret that our breakfast selection did not fully meet your expectations, particularly regarding gluten-free options. Finally, concerning the €80 deposit, it is normally released automatically after departure. If you still have not received any update from your bank, please do not hesitate to contact us by email; we will be happy to provide you with the pre-authorization cancellation receipt to assist you with your inquiry. Kind regards, Reception Team

Chère Madame, Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre séjour à l'ibis budget Nangy Annemasse. Nous sommes ravis de lire que vous avez apprécié l'accessibilité de notre établissement, la propreté de votre chambre ainsi que l'accueil de notre équipe. Votre note globale de 90/100 est une belle récompense pour nos collaborateurs. Nous transmettrons avec plaisir votre compliment à notre collègue de réception que vous avez particulièrement appréciée. Même sans son nom, votre description nous permet de lui faire parvenir vos encouragements, qui lui feront très plaisir. Nous prenons également bonne note de vos remarques concernant le petit-déjeuner ainsi que la vitesse de la connexion Wi-Fi. Vos observations sont précieuses et nous aident à identifier les points sur lesquels nous pouvons encore progresser. Au plaisir de vous accueillir de nouveau prochainement en famille lors d'un prochain passage dans la région. Bien cordialement, L'équipe de l'ibis budget Nangy Annemasse

Dear Mr., Thank you for your feedback. We are sorry that your stay did not meet your expectations. However, we would like to clarify a few points regarding your comments about breakfast. During your stay, our receptionist took the time to review your reservation with you in detail and showed you directly on our website that breakfast was not included in the rate you had booked. The booking confirmation also clearly indicated the services included in your reservation. In addition, our website is designed so that, after selecting a room type, guests are automatically presented with an options page where breakfast can be added or declined before finalizing the reservation. This step appears regardless of the option chosen, making the booking conditions and included services clearly visible. Regarding the room size, ibis budget rooms follow a standardized concept designed to offer practical and affordable accommodation. The dimensions and occupancy capacity are in line with the room category booked. We nevertheless regret that the room did not fully meet your expectations and thank you for highlighting the positive attitude of our team during your stay. Kind regards, The ibis budget Nangy Annemasse Team

Dear mr, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our convenient location, easy access, and large parking area. It is also rewarding to know that you found your room clean, comfortable, well soundproofed, and that the air conditioning met your expectations. We are especially pleased that the bath towels contributed positively to your stay. We also appreciate your feedback regarding the breakfast selection. Your comments help us identify areas where we can continue to improve our services. Thank you again for your kind recommendation and for choosing ibis budget Annemasse Nangy. We hope to have the pleasure of welcoming you and your family again on a future visit. Kind regards, The ibis budget Annemasse Nangy Team

Dear client, Thank you very much for taking the time to share such a detailed review and for your excellent overall rating of 90/100. We are pleased to read that you appreciated the comfort, cleanliness, location close to the highway, as well as the value for money of your stay. We are also glad that the breakfast and both parking options met your expectations, and we thank you for highlighting the kindness and professionalism of our team. Your remarks regarding the lack of information about the different parking options during the booking process are well noted. We understand how important clear explanations are and will take this feedback into account to improve the booking experience. We also sincerely apologize for the dust noticed in the ventilation and for the unpleasant smell near the washroom at the main entrance. These points have been shared with our housekeeping and maintenance teams so corrective actions can be taken promptly. Thank you once again for your constructive feedback and your willingness to recommend our brand. We hope to have the pleasure of welcoming you and your family again for an even more seamless experience. Kind regards, Reception Team ibis budget Annemasse Nangy