Mercure Surabaya Manyar 4 stars

Customer review rating (ALL Rating) 4.8/5 1,803 reviews

Best price
guarantee
Mercure Surabaya Manyar - Image 1
Mercure Surabaya Manyar - Image 2
Mercure Surabaya Manyar - Image 3
Mercure Surabaya Manyar - Image 4
JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur, 60116 SURABAYA, Indonesia

Description

Hotel extras

  • The hotel offers 90 rooms, from Superior to Deluxe Suite and Executive Suite.

  • All rooms have 50" HD TV, WiFi, in-room fridge, bathroom with rainshower, safe deposit box.

  • Train station is 10 mins drive from the hotel and 5 mins drive to hospital.

  • Located close to business district, shopping centre, exhibition hall and universities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premium Superior Room with 1 queen size bed, City side

Photo out of - Premium Superior Room with 1 queen size bed, City side

Modern and Retro Contemporary designed room, 21sqm, featuring queen-size bed with city view, 50 inch smart Ultra HD TV, bathroom with rainshower, complimentary Wi Fi, safe deposit box. Available for smoking and non smoking room.

  • Views:

    City View

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with sofa and dining table, duplex suite, queen bed, non smoking.

Photo out of - Executive Suite with sofa and dining table, duplex suite, queen bed, non smoking.

Elegantly appointed Duplex Suite room to bring extraordinary, comfortable area with kitchenette and separate living room. Stretch out in the 46sqm private loft, only non smoking is available.

Max. number of persons
4
Area
From 46 m² / 495 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Surabaya Manyar

JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur
60116 SURABAYA
Indonesia

GPS:-7.28009, 112.76594

Telephone
Fax +62 31 5967724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service
  • 90 rooms
  • One room for people with reduced mobility
  • 5 connecting rooms
  • 47 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Business

One Meeting room

Family

Babysitting on request

  • Babysitting on request

Paparisa Restaurant

Photo out of - Paparisa Restaurant

Chic and stylish restaurant with an elegant monochrome ambience to embark on a cultural gastronomic journey with the authenticity of Indonesian local food and cuisine.

Cooking style
International
Capacity
76
Accessibility
Accessible service
JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur, 60116 Surabaya, Indonesia
Telephone +62 31 5967400

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Halal menu
  • Vegetarian menu

Chic and stylish restaurant with an elegant monochrome ambience to embark on a cultural gastronomic journey with the authenticity of Indonesian local food and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,803 reviews

Customer review rating 5.0/5

Amanda S. Business - Confirmed reviews ALL

Dear Mrs. AMANDA S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Dian A. Solo - Confirmed reviews ALL

Dear Mrs. DIAN A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Afifah F. A. Solo - Confirmed reviews ALL

Dear Mrs. AFIFAH F. A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.5/5

D. D. Solo - Confirmed reviews ALL

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.0/5

Salsabila S. Business - Confirmed reviews ALL

Ibu Salsabila S. yang terhormat, Terima kasih telah mengulas hotel kami. Kami menyesal kualitas layanan yang kami berikan belum dapat memenuhi harapan Anda pada kunjungan kali ini. Kami akan dengan senang hati menerima masukan membangun secara spesifik bila Anda berkenan , agar kami dapat mengambil langkah perbaikan yang diperlukan dengan tepat. Kami berharap mendapat kesempatan untuk menyambut Anda kembali dalam waktu dekat dengan kualitas produk yang lebih baik. Hormat Kami Toat Edi Wijaya General Manager

Dear Mrs. AMANDA S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Dian A. Solo - Confirmed reviews ALL

I had a nice experience staying at Mercure Hotel. The staff’s were friendly and helpful, the room it was worth the money. The only thing is that i didn’t have time to try the breakfast, maybe next time i will book a room including with the breakfast.

Dear Mrs. DIAN A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Afifah F. A. Solo - Confirmed reviews ALL

Good city view

Dear Mrs. AFIFAH F. A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.5/5

D. D. Solo - Confirmed reviews ALL

As always, staying at Mercure Manyar Surabaya gives me a warm welcome and homey feeling. Good mattress, comfortable pillow, friendly and helpful staffs. However, due to aging, most of towels are not in good condition anymore and most of plates for buffet breakfast are empty. they should refill it faster. Even for soto, there were no eggs and chickens and the refill took so long!

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.0/5

Salsabila S. Business - Confirmed reviews ALL

lokasinya oke, kamarnya comfy dan bersih, saya menginap 5 malam (cukup lama) namun dari awal wastafelnya bocor, saya sudah telfon ke operator complain 2-3 kali, namun tdk ada penanganan karena wastafel saya tetap bocor sampai hari ke 6 dan membuat kamar mandi kering menjadi basah karena wastafel dan membuat jadi kotor karena air dari wastafel The location was great, and the room was comfortable and clean. However, I stayed for 5 nights, and the sink was leaking from the very beginning. I called the operator 2–3 times to report the issue, but no action was taken. The sink was still leaking on the sixth day, causing the bathroom floor, which was supposed to be dry, to become wet and dirty due to the leaking water.

Ibu Salsabila S. yang terhormat, Terima kasih telah mengulas hotel kami. Kami menyesal kualitas layanan yang kami berikan belum dapat memenuhi harapan Anda pada kunjungan kali ini. Kami akan dengan senang hati menerima masukan membangun secara spesifik bila Anda berkenan , agar kami dapat mengambil langkah perbaikan yang diperlukan dengan tepat. Kami berharap mendapat kesempatan untuk menyambut Anda kembali dalam waktu dekat dengan kualitas produk yang lebih baik. Hormat Kami Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Tin M. Business - Confirmed reviews ALL

All the staff are friendly and efficient. The location is strategic, surrounded by plenty of restaurants, and close to the mall. The hotel is a bit small with limited facilities, but the quality is well-maintained.

Dear Mr. TIN M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Khurruhman M. T. Solo - Confirmed reviews ALL

Quiet close from every famous location in Surabaya.

Dear Mr. KHURRUHMAN M. T., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Anton H. Business - Confirmed reviews ALL

This hotel location very near to Restauran , Shopping Mall. My experience stay in this hotel, because have one staff very friendly and helpful start from Check in until check out all is perfect. Thank you for ( Mr Taufan ) you are the best staff and best personality and very helpful…. Thank you

Dear Mr. ANTON H., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Ibnur K. M. Solo - Confirmed reviews ALL

Warm staff and Delicious breakfast

Dear Mr. IBNUR K. M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Arboleda K. Business - Confirmed reviews ALL

The staff were all very friendly talk to, and the room was very cozy that I could rest and sleep well.

Dear Mrs. ARBOLEDA K., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Cindy A. Couples - Confirmed reviews ALL

always happy to be back home

Dear Mrs. CINDY A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Mr. M. R. A. F. Business - Confirmed reviews ALL

I like the room

Dear Mr. M. R. A. F., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Hafsah F. I. Families - Confirmed reviews ALL

thank you for upgrade my room, I enjoy the room

Dear Mrs. Hafsah F. I., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Bumantara G. /. A. Business - Confirmed reviews ALL

Convenience

Dear Mr. BUMANTARA G., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Widodo S. P. Business - Confirmed reviews ALL

strategic location, comfort

Dear Mr. WIDODO S. P., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Neza P. Business - Confirmed reviews ALL

​I would like to suggest implementing a routine check for room towels to ensure their quality remains consistent.

Dear Mrs. NEZA P., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Kenneth A. L. Solo - Confirmed reviews ALL

Had a pleasant stay here. The staff are very courteous and helpful

Dear Mr. KENNETH A. L., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 2.0/5

Lim C. H. Business - Confirmed reviews ALL

I was having issue with the AC. After providing feedback, it’s claimed that the issue was resolved. However, for the whole duration of my stay, the AC issue remains unresolved. However, credits are given to the F&B personels. The service is top notch.

Dear Mr. LIM C. H., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Noor E. Business - Confirmed reviews ALL

Very good, I stayed in upgrade bigger room, clean room, good sunset view from room window, nice breakfast, staff is very friendly and helpful.

Dear Mrs. NOOR E., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.5/5

Andry L. O. Business - Confirmed reviews ALL

There is no smoking room or comfortable smoking area

Dear Mr. Andry L. O., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 218 reviews 6.6/10 Location
  • 416 reviews 7.8/10 Room
  • 320 reviews 8.9/10 Service
  • 7 reviews 6.3/10 WiFi
  • 210 reviews 7.9/10 Cleanliness
  • 156 reviews 6.1/10 Comfort
  • 153 reviews 7.3/10 Food
  • 128 reviews 6.2/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Surabaya Hotels