Mercure Surabaya Manyar

Customer review rating (ALL Rating) 4.7/5 1,043 reviews

Mercure Surabaya Manyar - Image 1
Mercure Surabaya Manyar - Image 2
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Description

Hotel extras

  • The hotel offers 90 rooms, from Superior to Deluxe Suite and Executive Suite.

  • All rooms have 50" HD TV, WiFi, in-room fridge, bathroom with rainshower, safe deposit box.

  • Train station is 10 mins drive from the hotel and 5 mins drive to hospital.

  • Located close to business district, shopping centre, exhibition hall and universities

Our accommodation(s)

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Hotel location

Mercure Surabaya Manyar

JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur
60116 SURABAYA
Indonesia

GPS:-7.28009, 112.76594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Paparisa Restaurant

Chic and stylish restaurant with an elegant monochrome ambience to embark on a cultural gastronomic journey with the authenticity of Indonesian local food and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,043 reviews

Back to you 😁😁

Customer review rating 4.5/5

Leonora Business - Confirmed reviews ALL

Comfort pastinya

Dear Mrs. LEONORA F., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Room is well furnished, comfortable and clean. However the aisle is too dark, need more lightning. Parking space is very limited, need to be improved. No hand soap provided in the bathroom.

Dear Mrs. NATHANIA S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager

bad stay

Customer review rating 1.5/5

Fajar M. Business - Confirmed reviews ALL

1. The liquid soap was fully depleted, and unfortunate I only realise this when I'm already showering. 2. The refrigerator was broken. Initially it was turned off, I turned it on, waited for 30 mins, and the inside of the fridge was warm. 3. Cleanliness is below standard of Accor. I could see small pieces of trash in the corner behind sofa.

Dear Mr. FAJAR M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager

Good Family Stay

Customer review rating 4.0/5

Rizzy Families - Confirmed reviews ALL

We were travelling with young kid and its really happy to stay. There were 2 problems during stay, first was road construction at front of hotel and another one is very limited parking area. But it should be okay due to security gave us signal to manouver.

Dear Mr. RIZALDY M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager

good stay

Customer review rating 4.5/5

M Business - Confirmed reviews ALL

good stay

Dear Mrs. CATUR S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edy Wijaya General Manager

Other web-users rate our hotel

  • 212 reviews 6.1/10 Location
  • 366 reviews 7.5/10 Room
  • 384 reviews 9.1/10 Service
  • 13 reviews 5.8/10 WiFi
  • 231 reviews 8.4/10 Cleanliness
  • 128 reviews 7/10 Food
  • 118 reviews 6/10 Comfort
  • 103 reviews 5.9/10 Breakfast

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