ibis Surabaya City Center Hotel 3 stars

Customer review rating 4.2/5 4,634 reviews
ibis Surabaya City Center
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96
60271
surabaya
indonesia

Tel: +62315358885

Fax: (+62)31/5358880

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS :-7.269722, 112.741361

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Accessible room

Standard room with 1 Double Bed.

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Standard 2 Single beds

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

TASTE RESTAURANT

Type of cuisine: International

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDESVOUZ BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 199

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 108 people

Find out more

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,634 reviews

tripadvisor

TripAdvisor Rating 4.0/5

569 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Bad management

Customer review rating 4.2/5

Konarjo Business - 20/02/2020 Confirmed reviews ALL

Towel & bed sheet yellowish The light is Dim Bed room smells oldies Bad Breakfast Menu..

Well Located

Customer review rating 4.2/5

Achmad Z. A. Business - 20/02/2020 Confirmed reviews ALL

Nice services

Oke

Customer review rating 4.2/5

Fenny N. Business - 19/02/2020 Confirmed reviews ALL

All is Good

Dear Mrs. Fenny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Location & Service

Customer review rating 4.2/5

Kamarulzaman O. Friends - 16/02/2020 Confirmed reviews ALL

I have been staying in this hotel whenever I'm in Surabaya..love the ambiance n friendly staff in this hotel..excellent job n well done...keep it up..

Dear Mr. Kamarulzaman O., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Well located, near from everywhere, like the gift shop, culinary center, mall, ice cream shop...good staff, 0oppp0ol

Customer review rating 4.2/5

Darma S. Business - 14/02/2020 Confirmed reviews ALL

Good comfortness, good staff, breakfast was excellent. Well located hotel, near from bookshop, mall, culinary center and mall. But, the TV broadcast quality was poor.

Good services

Customer review rating 4.2/5

Ayu Business - 14/02/2020 Confirmed reviews ALL

I'm feel comfortable stay for 6 nights and i can sleep well like at home. I will recommended you as the right choice hotel in city centre.

Dear Mrs. Ayu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Well located

Customer review rating 4.2/5

Albert A. Couples - 12/02/2020 Confirmed reviews ALL

The only item that should be improved is the smell in toilet-bathroom due to improper setting of drain system (floor strainer ?) and it creates smelly in bedroom although the toilet door had been closed. Others are ok.

Well located, good stay

Customer review rating 4.2/5

Martinus Business - 11/02/2020 Confirmed reviews ALL

It's a good experience to stay here...

Nice stay

Customer review rating 4.2/5

Hery O. S. Business - 05/02/2020 Confirmed reviews ALL

Good service n all .. i take spa massage nice service too by mia.. good job

Good Stay place

Customer review rating 4.2/5

Ramski Business - 03/02/2020 Confirmed reviews ALL

What a wonderful hotel

Good Service

TripAdvisor rating 4.0/5

herry111078 Business - 02/02/2020 TripAdvisor review

all Service is good Rooms, Restaurant, location and there is massage spa (terapis by. Mia) is so really good, I'm enjoying my bussiness trip and hope can trip and back again with Ibis Surabaya... Thanks

Good room + good location + good hotel

Customer review rating 4.2/5

David S. Business - 01/02/2020 Confirmed reviews ALL

Good room, good hotel, good location, very near to shopping malls, right in the center of the city

Center town

Customer review rating 4.2/5

Anonymous Families - 27/01/2020 Confirmed reviews ALL

Staff tidak ramah

Tamu yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di ibis Surabaya City Center. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Ibis, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Vivi Anggriani General Manager

Nice room

Customer review rating 4.2/5

Nur A. A. A. L. Couples - 27/01/2020 Confirmed reviews ALL

Overall, i’m statisfied. Homely environment and front liner staff very friendly. the only negative part is. i had dinner at the cafe. the staff look so messy.. they are not tuck in their shirt and look sleepy..

Dear Ms. Nur, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay

Customer review rating 4.2/5

Muhammad Z. R. Couples - 26/01/2020 Confirmed reviews ALL

It was a pleasant stay. Staff were friendly and polite. Hotel was clean. Room was clean and nice. Only downside is that room was without fridge.

Dear Mr. Muhammad Zarimaziz, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good stay

Customer review rating 4.2/5

Novel C. Solo - 22/01/2020 Confirmed reviews ALL

So far so good, i was felt comfort

Dear Mr. Novel, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good location

Customer review rating 4.2/5

Riris Business - 22/01/2020 Confirmed reviews ALL

Good service and good location. Next to the hotel there is a minimarket which make it very convenient to buy things. Overall is good. The price also good.

Dear Ms. Riris, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
Customer review rating 4.2/5

Melvin T. Families - 21/01/2020 Confirmed reviews ALL

Walking distance to shopping malls Very friendly & helpful staff Unfortunately spa service not as good as I expected

Dear Mr. Melvin, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

1st at Ibis Basuki Rahmat

TripAdvisor rating 4.0/5

samuelchandra Business - 12/01/2020 TripAdvisor review

This hotel is good in Location,building ,and lay out But there is note for the taste of the food and the interior for the room ( the colour of the bathroom ) Variation of the food is standard for 3 star hotel Need to improve with the taste

Dear Bapak Samuel, Warmest Greetings from Surabaya... Thank you for taking your time to share your staying experience with us. I am very regretful to know that we didn't meet your expectation. We do apologize for the inconvenience caused during your stay. However, we are thankful for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Vivi Anggriani General Manager

good

Customer review rating 4.2/5

Lydia Families - 11/01/2020 Confirmed reviews ALL

all good except one of the front staff who wants to help with the baggage but i refused because it's only one luggage each person so i don't need help. then he become salty for the entire time we met.

Dear Ms. Lydia, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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