ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 399 reviews

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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 SURABAYA, Indonesia

Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Telephone
Fax +62 31 5358880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  399 reviews

TripAdvisor Rating  4.5/5  1,286 reviews

Certificate of excellence 2024

Maintain consistency in the menu, everything is delicious

TripAdvisor rating 5.0/5

Eko S TripAdvisor review

All is delicious, especially the meatballs are really great, hopefully I can come back here again with my family , The price is very affordable, especially with lots of promotions, good service, comfortable and clean place, strategic location.

Dear 348ekos, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Great Stay and Close to City Center

Customer review rating 4.5/5

Handika P. Business - Confirmed reviews ALL

Comfy room, fast wifi, nice coffee also as welcome drink, better breakfast selection with coffee machine (compared to Ibis Tidar). Walking distance to various cafe and restaurant nearby.

Incompetent staff that blasts loud music in the hallway at 6:30 AM.

TripAdvisor rating 3.0/5

MA891 TripAdvisor review

The room was clean and comfortable, offering great value for the price. The hotel's location is also very convenient. Furthermore, I was very happy with the free potable water tanks in the hallway. The staff is very friendly but either poorly trained or simply incompetent. When I checked in, I specifically requested a non-smoking room but was given a smoking room, forcing me to change rooms. I also informed them that I suffer from insomnia and needed a quiet room, yet they placed me in a hallway filled with noisy guests—a couple with the TV blasting at maximum volume for hours and a group of teenage girls chatting and laughing. At 23:30, a family with a screaming young child was put in the room right next to mine. Despite knowing about my insomnia, the staff still assigned them there. When I asked the family to keep it down, they refused. As a result, I had to switch rooms a second time, this time at midnight while being in pajamas. When I raised my concerns, the staff simply responded, "We don't know who will be in the room next to you. We might put another family with a child there." That level of disregard and poor planning is both incompetent and frustrating. At 6:30 AM, the hotel started blasting loud ambient music in the hallway on my floor—because apparently, someone thought that was a good idea at that hour. People were sleeping! I called reception, and they seemed surprised by my complaint, which only highlighted their incompetence. They promised to turn it off—but didn’t. The music kept playing. Hopeless...

Dear Ms. Marieke Warmest Greeting from ibis Surabaya City Center... Thank you for your time telling us about your experiences on your previous stayed with us. We glad to know that our room & location has impressed you. We've read your review and we are sincerely sorry that you have encountered an unpleasant experience while staying with us. We take this matter very seriously and have taken measures along with the hotel management to give refresh training to our staff More importantly, you are a guest of ours and we are humbled by your constructive feedbacks which are a good reminder that we should continuously scrutiny every detailed aspect. We hope this will not refrain you from staying with us in the future and we will try our best to prevent anything like this from happening again. Stay Safe & Keep Healthy Kind Regards, Ngurah Sedana General Manager

Review. The hotel is nice, the environment was good and comfy.

TripAdvisor rating 5.0/5

Quest51643592944 TripAdvisor review

Come here for business meeting about CoreTax. Everything was fine. The lunch was good. I tried "ikan lada hitam" one of my fave dishes and I also tried "mie goreng". The dishes fit well on my palate. The drink was also good, I tried pinneaple juice. The waiter for the meeting handled us so good, his name was Rio.

Dear Quest51643592944, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

the best location for budget concern that may you choose to staying for your short business trips.

TripAdvisor rating 4.0/5

Djamal L TripAdvisor review

everything is nice, based on my expectations n budget, i have a problem with push buttons on flusher, very minim amenities the restaurant staffs were very active they cleared up every thing on the table even i just left from my seat for a sec, they took my drinks with fully of water but overall the rate is so so

Dear 646djamall, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 407 reviews 9.3/10 Location
  • 769 reviews 7.3/10 Room
  • 775 reviews 9.1/10 Service
  • 29 reviews 8.5/10 WiFi
  • 511 reviews 8.6/10 Food
  • 449 reviews 7.6/10 Cleanliness
  • 241 reviews 7.9/10 Breakfast
  • 6 reviews 7.1/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.