Average

This was my second time staying at this hotel. My first experience (a few years ago) was bad; as I was charged twice by the FO. For my second experience, I found the check-in/check-out process were quick & efficient, the room was very basic - even there is no chiller in the room, to keep my drinks cold. The Internet connection was lousy. There were times when I found it very difficult just to access Google. But, what makes me really disappointed was the fact that the hotel staff were very ignorant to the implementation of health protocol & safety standard imposed by the government. When I spent 30 mins in the lobby, there were MANY PEOPLE - some guests, and even some hotel staff - walk on by around the lobby without wearing face masks. Those guests talked to the receptionists without wearing masks and the staff didn't say anything about it. Well, no wonder the receptionist didn't say anything to the guests, as some other staff didn't wear face mask as well while they were in the lobby. Is this the standards held by Ibis - or Accor Groups - in their hotels? Ignoring the health protocols imposed by the government - and ignoring the safety and the wellbeing of the guests?

Love to stay here

the hotel looks old & less service than my last visitation 3 years ago. spring bed , bed cover need to replacement.

its nice since i can book through phone and transfer the money. i like easy things.

Good service!

Business or leisure .... shopping belt .... culinary .... just around the corner ....

City centre, but its just the bed is quite small. But yea... for that price is already good enough.

Located in down town where you can easily get good food.

Air condiotiner problem not cool and little warm perhaps temp 24 celcius or above and towels dirty looked grey, not for body mightby only for floor , I thought never happen during we stayed in accor group hotel network for years

all Service is good Rooms, Restaurant, location and there is massage spa (terapis by. Mia) is so really good, I'm enjoying my bussiness trip and hope can trip and back again with Ibis Surabaya... Thanks

This hotel is good in Location,building ,and lay out But there is note for the taste of the food and the interior for the room ( the colour of the bathroom ) Variation of the food is standard for 3 star hotel Need to improve with the taste

I always love Accor Hotels for their excellent services. Ibis City Center Surabaya is located on the main street of Surabaya and very close to the shopping center. Only some small improvement needed in this hotel, they need to check on hotel equipment more often and replace the water closet for there were some cracks that may cause danger to the user.

Good hotel, good location, very near to the city center, walking distance to one of the biggest mall in Surabaya, in which you can find food and other services easily. Clean room and bathroom as well. Breakfast is good too.

The hotel is nice, the location is also accessible. But please be informed that the towel should be prepared properly. The hotel gave me towel which are not white colour anymore. The colour was turned 'ivory" because it was too old.