ibis Surabaya City Center Hotel 3 stars

Our stay in Ibis City Center Surabaya was memorable. The staffs are very friendly and helpful. The room is spacious, and cozy. I love the bed and pillows. The cons is, the glass door inside my bathroom was stuck and I couldn't open and close it. And also, when I was asked for my room to be cleaned, and I forgot to take off the "don't disturb tag" on my door, the staff didn't come to clean my room. I came with my messy room. :( But that's OK, it was just a missed communication. Thanks Ibis, for such a cozy and memorable stay!

A hotel that has a strategic location in downtown Surabaya. Very close to Tunjungan Plaza. The rooms are very clean, the staff is very helful and humble. Very nice. Thank u Ibis Surabaya City Center

as general is good. D room clean and comfortable, but d equipment at my bathroom is damaged. The food is good and d hospitality is very nice.

Over all is Good

Well located budget hotel and very pleasant stay

Friendly

Stayed one night on our way by train to Malang. Met our expectations.

Very satisfied.

all Service is good Rooms, Restaurant, location and there is massage spa (terapis by. Mia) is so really good, I'm enjoying my bussiness trip and hope can trip and back again with Ibis Surabaya... Thanks

This hotel is good in Location,building ,and lay out But there is note for the taste of the food and the interior for the room ( the colour of the bathroom ) Variation of the food is standard for 3 star hotel Need to improve with the taste

I always love Accor Hotels for their excellent services. Ibis City Center Surabaya is located on the main street of Surabaya and very close to the shopping center. Only some small improvement needed in this hotel, they need to check on hotel equipment more often and replace the water closet for there were some cracks that may cause danger to the user.

Good hotel, good location, very near to the city center, walking distance to one of the biggest mall in Surabaya, in which you can find food and other services easily. Clean room and bathroom as well. Breakfast is good too.

The hotel is nice, the location is also accessible. But please be informed that the towel should be prepared properly. The hotel gave me towel which are not white colour anymore. The colour was turned 'ivory" because it was too old.

I would like to start by thanking the hotel staff who were very friendly and helpful throughout our stay. The hotel is located near the heart of the city which is very easy to move around. The common areas in the hotel are clean and spacious. Rooms are as to be expected of Ibis, which mostly have similar layout. They are cleaned and the beds were also very comfortable and clean. However, the bath towels needed to be change entirely. They were blackened and some with stains on it. We do not know what was the stain from, some were black stains and other were brownish. We tried to change to others by requesting another set from the housekeeping however after 5 - 6 times changing, all were in the same conditions. All in all, the hotel service was excellent, staffs were very friendly and helpful, just the towels that were in need of change.

I come to this hotel quite regularly. I just realised that the concierge or security at the the lobby did not help the guess specially the one with luggage. I can manage my own but it would be good if the helpfulness was given to the customers.