ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 448 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  448 reviews

TripAdvisor Rating  4.5/5  1,204 reviews

Certificate of excellence 2024

Receptionist ( INA ), thank you

TripAdvisor rating 5.0/5

Safari37108632693 TripAdvisor review

This hotel near with city center. The hotel are good, clean, and really comfort to stay. Also near with market place, it's really helpfull for me. And the staff especially the receptionist (INA) so kind, beautiful, fast respond. I really happy stay at ibis hotel city center.

Dear Safari37108632693, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Good stay

Customer review rating 4.0/5

Ami Solo - Confirmed reviews ALL

Well located, clean room, nice helpful staff. although they didn't tell me that I had to request for that sachet of coffee and tea! I thought they forgot and only provided sugar 😑

Well located, good stay.

Customer review rating 3.5/5

Aga Solo - Confirmed reviews ALL

Always be a nice stay.

Dear Bapak Agung We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

good stay

TripAdvisor rating 5.0/5

Tour40514229975 TripAdvisor review

Thank you for best experience i can stay in ibis surabaya city center. really wonderfull stay with friendly staff here and good ambience. the room looks homie remind me with my own home haha. thank you so much for Melinda in front office really nice

Dear Tour40514229975, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 4.5/5

S. S. Business - Confirmed reviews ALL

I booked this hotel since the location is strategic with affordable price.

Dear Bapak Sumarsono S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 395 reviews 9.3/10 Location
  • 805 reviews 6.8/10 Room
  • 815 reviews 9.2/10 Service
  • 29 reviews 8.3/10 WiFi
  • 588 reviews 8.6/10 Food
  • 462 reviews 7.1/10 Cleanliness
  • 287 reviews 8.3/10 Breakfast
  • 7 reviews 2/10 Wellness Area

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