ibis Surabaya City Center

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ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.3/5 282 reviews

ALLSAFE approved hotel

ibis Surabaya City Center
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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

Tel: +62 31 5358885

Fax: +62 31 5358880

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS:-7.269722, 112.741361

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  282 reviews

TripAdvisor Rating  4.0/5  639 reviews

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We like the location and room toilet which is similar to most hotel in japan

Dear ADAN SALIM .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Need to improve

Customer review rating 2.5/5

Andreas D. R. N. Solo - Confirmed reviews ALL

The hotel don't provide lift from basement car parking. The food taste and varian need to be improved. Need to replace old towel to new one.

Dear Bapak Andreas N., Warmest greeting from ibis Surabaya City Center Thank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

So far its good

Customer review rating 4.0/5

Elsa Friends - Confirmed reviews ALL

Overall its good and worth it, but the interior too old

Dear ELSA LIGAR KARINA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Satisfied

Customer review rating 5.0/5

Maria Business - Confirmed reviews ALL

Located right in the centre of Surabaya. All of the staff helpful and nice.

Dear MARIA ANASTASIA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Centre of the city

Customer review rating 5.0/5

Iwan Solo - Confirmed reviews ALL

Strategic location

Dear IWAN ADI WIJAYA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 3.5/5

Gladys Business - Confirmed reviews ALL

it's an good stay, because I just need a place for transit for one night. The ibis team very friendly and helpful.

Dear GLADYS PUTRI ANTARRIKSA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Nice Service

Customer review rating 5.0/5

Laurentius P. Business - Confirmed reviews ALL

Comfort place, Great Location and Room Price is acceptable

Dear Laurentius P. Lukito Wicaksono .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Feel Back Home

Customer review rating 5.0/5

Poniman Business - Confirmed reviews ALL

I am very pleased to return back to this Ibis Surabaya City Center. This hotel has never disappointed me at all. Their services and warm welcome is excellent!!! Start from their front desk ( Melinda ), she gave me a warm welcome when I reach the place. My room had been prepared very well. The cleaning service and breakfast is really good. Thank you Ibis. Thank you for making me FEEL JUST LIKE HOME!!!

Dear Bapak Poniman, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good location, but the room condition could be better

TripAdvisor rating 3.0/5

david5757 Business - TripAdvisor review

I was asking for a non-smoking room, but they gave the non-smoking room with a lot of smoking smell in it. I think they'd need to do a better job in cleansing the room before handing it out to the next customer. Towels are also not so clean.

Dear Bapak David, Warmest Greetings from Ibis Surabaya City Center… I wanted to personally thank you for staying with us. However, I do regret to have heard about the unpleasant experience during your stay. I noticed that you commented about the non smoking room with a lot of smoking smell. Kindly accept our sincere apologies for room that has not meet your request. We would like to inform you also that, we re on going to replace our towel with the new one. Once again I would like to thank you for the constructive feedback that will help us to improve our services. I will be happy to be of your assistance and look forward to hearing from you. Stay safe and keep healthy. Kind regards, Ngurah Sedana General Manager

well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hassle free stay. Problem with keys thrice so far within 5 days

Dear SOUMITRA BANERJEE .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 5.0/5

Anastassia Friends - Confirmed reviews ALL

Well located in the middle of Surabaya City, just need 10 minutes go to Tunjungan Plaza

Dear ANASTASSIA VICTORIA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Best budget and well located

Dear OKI FLORYANTO .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Strategic location, rather old hotel, need refreshment

Customer review rating 3.0/5

Eric Y. Business - Confirmed reviews ALL

Refreshment needed especially on lighting, too dim. Not spacious but adequate for business people, not for family, and located strategically in city center. Cramp bathroom but good shower pressure and temperature. Not to comfortoble bed but the cleanliness are ok, could be improved though. The breakfast is good compare to the price. Overall quite good hotel business hotel just need refreshment or some renovation

Dear Mr Eric Y., Thank you for taking time to write about your stay in our hotel. We are sorry that you had unpleasant experience during your stay with us especially on room lighting, We are on going to replace our bathroom lighting partially brighter. I have check by myself for bathroom condition, i would like to apologies that some part has not proper condition, we will fix it immediately. Once again, Thank you for your valuables feedback, we do hope we can serve you better in the future. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Just fine

Customer review rating 3.0/5

Dyah K. Families - Confirmed reviews ALL

Late check in 2 rooms req for connecting room fortunately they can accomodate .. No bath amenities like tooth brush etc by req .. Breakfast fried rice smell like "basi" , so terrible ..

Dear Dyah K., Warmest greeting from ibis Surabaya City Center Thank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

Greatly maintained

Customer review rating 5.0/5

Tobing Solo - Confirmed reviews ALL

Overall are ok, keep up the good work.

Dear Bapak Reinaldo Tobing., Warmest Greeting from ibis Surabaya City Center.... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Disappointed

TripAdvisor rating 2.0/5

memu2022 TripAdvisor review

I booked two rooms through Accor web for my families, requesting higher floors. Instead, they gave the rooms on the 2nd floor. The wifi was not easily connected, so my families ended up using their mobile data to connect to internet. On the booking receipt, it is STATED that the rooms were already paid (by my credit card) and no amount of money should be paid in the hotel. Surprisingly, my family was asked to pay when checking in, saying that the credit card was only for booking guarantee. In that case, they (on the receipt from the web) should not have STATED otherwise! It is really embarrassing and not smooth to book this hotel through Accor web. This experience is really disappointing.

Dear Memu2022, Warmest Greeting from Ibis Surabaya City Center.. First of all, thank you for your time to share your experiences during your stay at ibis Surabaya city center. Your experiences described was not representing our standard services that we have to provide to our guests, please kindly accept our deepest apologies. An internal investigation has been done, and we have already taken some action to ensure you that such experiences will not happen again in the future. Once again, thank you very much for your valuable feedback, and we do hope that you will give us another chance to welcome you in the near future. Kind Regards, Ngurah Sedana General Manager.

It's Good, but Not the Best

TripAdvisor rating 2.0/5

KusumasondjajaS Business - TripAdvisor review

This was my second time staying at this hotel. My first experience (a few years ago) was bad; as I was charged twice by the FO. For my second experience, I found the check-in/check-out process were quick & efficient, the room was very basic - even there is no chiller in the room, to keep my drinks cold. The Internet connection was lousy. There were times when I found it very difficult just to access Google. But, what makes me really disappointed was the fact that the hotel staff were very ignorant to the implementation of health protocol & safety standard imposed by the government. When I spent 30 mins in the lobby, there were MANY PEOPLE - some guests, and even some hotel staff - walk on by around the lobby without wearing face masks. Those guests talked to the receptionists without wearing masks and the staff didn't say anything about it. Well, no wonder the receptionist didn't say anything to the guests, as some other staff didn't wear face mask as well while they were in the lobby. Is this the standards held by Ibis - or Accor Groups - in their hotels? Ignoring the health protocols imposed by the government - and ignoring the safety and the wellbeing of the guests?

Dear KusumasondjajaS Warmest greeting from ibis Surabaya City Center Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. We ensure you that your feedback has been highlighted and we are on the way to investigate your concern, specially related to healthy protocol during this pandemic. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

Aircon & towel

TripAdvisor rating 2.0/5

dedy2014 Business - TripAdvisor review

Air condiotiner problem not cool and little warm perhaps temp 24 celcius or above and towels dirty looked grey, not for body mightby only for floor , I thought never happen during we stayed in accor group hotel network for years

Dear Pak dedy2021. Warmest greeting from ibis surabaya city center. First of All, we would like to thank you for your time to share your experience during stayed with us. Regret to know that the experienced you are describing is not represented our quality of services that we should provide to our guest, allow us to extend our deepest apologies. Your feedback has been shared to our team for immediate check and investigation for our improvement. Once again, thank you very much for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Ngurah Sedana General Manager

Good Service

TripAdvisor rating 4.0/5

herry111078 Business - TripAdvisor review

all Service is good Rooms, Restaurant, location and there is massage spa (terapis by. Mia) is so really good, I'm enjoying my bussiness trip and hope can trip and back again with Ibis Surabaya... Thanks

Dear Mr Herry, Greetings from Ibis Surabaya City Center… We are delighted to read that you enjoyed business trip while staying with with us. Thank you for your valuable time to share your great experience and we are all here are looking forward to welcoming you again soon. Kind Regards, Vivi Anggriani General Manager

1st at Ibis Basuki Rahmat

TripAdvisor rating 3.0/5

samuelchandra Business - TripAdvisor review

This hotel is good in Location,building ,and lay out But there is note for the taste of the food and the interior for the room ( the colour of the bathroom ) Variation of the food is standard for 3 star hotel Need to improve with the taste

Dear Bapak Samuel, Warmest Greetings from Surabaya... Thank you for taking your time to share your staying experience with us. I am very regretful to know that we didn't meet your expectation. We do apologize for the inconvenience caused during your stay. However, we are thankful for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Vivi Anggriani General Manager

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