ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 494 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  494 reviews

TripAdvisor Rating  4.5/5  962 reviews

Certificate of excellence 2023

A comfortable and beautiful place, a very clean place to eat with a variety of food choices, friendly staff thanks for e

TripAdvisor rating 5.0/5

Dante D TripAdvisor review

A comfortable and beautiful place, a very clean place to eat with a variety of food choices, friendly and relatively fast service thanks for vara for free early ci at 13:00 pm and flexible check out, The ease of going here and there and the location in the middle of the city, the supermarket next to the hotel is also convenient

Well Located

Customer review rating 3.5/5

Eric Couples - Confirmed reviews ALL

Located in the center of the city, near to ever

Dear Eric, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Nice service

TripAdvisor rating 5.0/5

Christiady Senj... L TripAdvisor review

I am a solo travelling, planning to go to bromo, but ibis surabaya city center can be my first stop and take a nap for a day then i need to go my next trip. Ms melinda really nice staff and let me to check in before 2pm because i request earlier. Thank you ms. Melinda

Dear christiadysenjayal, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Best service

TripAdvisor rating 5.0/5

Lugas dwi W TripAdvisor review

Thank You for Receptionist Ms. Melinda for helping me to get a room as my request for city view non smoking and high floor. I would tell my another friends that this hotel has a good service and best location to find. Thanks for staff and ibis, keep it up

Dear Lugas Dwi P, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Clean & comfortable room. Perfect location.

Customer review rating 5.0/5

Rini S. Families - Confirmed reviews ALL

We're 2 adults with 3 and 6 year old kids. We stayed 3 nights. The room spacious, clean and comfortable. Housekeeping staff is nice and very helpful. There are water refill station in the corridor. This is great facility! The hotel location is perfect for us. It's in the center of the city and just 10 minute drive to the old town of Surabaya (Pasar Atom, Peneleh, etc).. There is Indomaret just next to the hotel to buy snacks, medicine and coffee. Just across the hotel is Gramedia bookstore, very big and has a good art supply collections and books. Also walking distance to Tunjangan Plaza.

Dear Rini S. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 376 reviews 9.4/10 Location
  • 805 reviews 7.4/10 Room
  • 842 reviews 9.2/10 Service
  • 23 reviews 8.1/10 WiFi
  • 555 reviews 8.5/10 Food
  • 478 reviews 8.2/10 Cleanliness
  • 285 reviews 8.2/10 Breakfast
  • 5 reviews 0/10 Bar

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