ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.5/5 465 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  465 reviews

TripAdvisor Rating  4.5/5  1,146 reviews

Certificate of excellence 2024

10 days staying

TripAdvisor rating 5.0/5

Travel17228023193 TripAdvisor review

It's all nice if you going on a trip in solo, but they don't give you amenities in bathroom and that tea/coffee sachets. You can ask them for that everyday, but its better if you bring them with you. The foods are nice here but little variation, it's okay and Meisya, the staff, been helpful.

Dear Travel17228023193, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Meisya. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Great hotel and one of the staff named melinda was super helpful

TripAdvisor rating 5.0/5

albertsunur Business - TripAdvisor review

Great hotel, and helpful staff. Been staying this hotel everytime i visited surabaya. The location nearby tunjungan plaza, walking distance around 15 mins. Great staff named MELINDA was very helpful and friendly. Definitely worth the price.

Dear albertsunur, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good location, good atmosphere, good service

Customer review rating 5.0/5

Agung Business - Confirmed reviews ALL

clean room, friendly staff.

Dear Agung, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Great value for price

TripAdvisor rating 5.0/5

daffaadra TripAdvisor review

A great hotel that did its job well. I booked this hotel for its convenient location and its undeniable value for its price. The hotel itself did not disappoint, it's an Ibis but a great one. Shoutout to Melinda for helping me ease the arrangement of my stay to make it more convenient. Would stay here again.

Dear daffaadra, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Amazing stays.

TripAdvisor rating 5.0/5

Trek46692848711 TripAdvisor review

The room is compact and clean. The bathroom is clean. Location is also very strategic. The staffs are very friendly and helpful. Thanks to Ms.Melinda, for helping me to check in and check out conveniently. Looking forward to the next stays with ibis surabaya city centre.

Dear Trek46692848711s, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 382 reviews 9.4/10 Location
  • 810 reviews 6.8/10 Room
  • 832 reviews 9.3/10 Service
  • 29 reviews 8.5/10 WiFi
  • 602 reviews 8.5/10 Food
  • 464 reviews 7/10 Cleanliness
  • 284 reviews 8.2/10 Breakfast
  • 7 reviews 3/10 Bar

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