ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 306 reviews

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ibis Surabaya City Center - Image 1
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ibis Surabaya City Center - Image 4
Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 SURABAYA, Indonesia

Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard 2 Single beds

Photo out of - Standard 2 Single beds

This colorful and modern 17 sq.m. room features 2 single beds with the new ibis bedding, 32" LED TV, in-room safe, tea and coffee making facilities, mineral water, bathroom with standing shower, hairdryer, and free WiFi Internet access

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Enjoy city views from our modern and cozy room, featuring a king bed, LED TV, in-room safe, tea and coffee facilities, mineral water, standing shower, hairdryer for a comfortable stay.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

x

See availabilities

Enjoy city views from our modern and cozy twin Room, featuring two comfortable single bed, LED TV, in-room safe, tea and coffee facilities, mineral water, standing shower, hairdryer for a comfortable stay.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

See availabilities

Enjoy extra space in our newly renovated modern and cozy Premium Room, offering a king bed, Smart TV, sofa, minibar, iron and ironing board, tea and coffee facilities, standing shower, and hairdryer.

  • Views:

    City View

Max. number of persons
2
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

x

See availabilities

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Telephone
Fax +62 31 5358880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • JUANDA INTL AIRPORT Additional charge
  • SUB Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 224 rooms
  • One room for people with reduced mobility
  • 150 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 19685 ft

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

TASTE RESTAURANT

Photo out of - TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Cooking style
International
Chef name
Rio Mr.
Capacity
150
Accessibility
Accessible service
Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 Surabaya, Indonesia
Telephone +62 31 5358885
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Mastercard Parcelamento 2x
  • Mastercard Parcelamento 3x
  • Mastercard Parcelamento 4x
  • Mastercard Parcelamento 5x
  • Mastercard Parcelamento 6x
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa
  • Visa Parcelamento 2x
  • Visa Parcelamento 3x
  • Visa Parcelamento 4x
  • Visa Parcelamento 5x
  • Visa Parcelamento 6x

Accommodate food

  • Brunch

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  306 reviews

Customer review rating 5.0/5

Derian A. Business - Confirmed reviews ALL

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Kevin S. Business - Confirmed reviews ALL

Dear our valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Evi W. Solo - Confirmed reviews ALL

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Anthonius A. T. Business - Confirmed reviews ALL

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Surya C. Business - Confirmed reviews ALL

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Kevin S. Business - Confirmed reviews ALL

Nice place

Dear our valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Evi W. Solo - Confirmed reviews ALL

Comfortable stay

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Anthonius A. T. Business - Confirmed reviews ALL

nice room and the staff is good

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Surya C. Business - Confirmed reviews ALL

As a budget hotel for business trip it is quite nice and well maintained

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Terry M. Families - Confirmed reviews ALL

For a 3 star hotel, sustainability does not have to mean expensive or complicated programs. Simple steps like providing refillable water options, avoiding unnecessary linen changes, and reducing plastic packaging can already help. I would appreciate clearer information about what the hotel is doing to support the environment and how guests can participate. Overall, there is good potential to improve in this area without compromising guest comfort.

Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Eka A. C. P. Business - Confirmed reviews ALL

The hotel offers a decent experience overall. The staff were polite, the room was reasonably clean, and the bed was comfortable enough for a good night’s sleep. However, a few details could be improved, especially when it comes to room maintenance and the overall finishing touches. The facilities are quite limited, with no pool or gym, so it may not suit everyone. Still, for a short business trip or casual overnight stay, it’s a reasonable choice

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Dhafa T. Solo - Confirmed reviews ALL

Had a lovely time staying here. Everything was nice and clean, and the staff made me feel welcome. The place was comfortable, so I could relax and get some good rest.

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Lafifah B. Families - Confirmed reviews ALL

The room was clean and comfortable, and the staff were really friendly. Had a nice stay here and everything went pretty smoothly. Would definitely consider coming back!

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Punshuang U. Families - Confirmed reviews ALL

The hotel was clean enough and comfortable for a short stay. The staff were polite and welcoming, which made the experience better. Overall, it was a pleasant stay.

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 3.5/5

Muhamad T. K. Solo - Confirmed reviews ALL

It was just one night stay, but the electricity in my room was off twice. When I enter my room the electricity was totally off, all electrical switch did not work. The engineers came in and it was fixed quite fast. Which is I don't have an issue with that, but it happens again when I am about to sleep, and it was startle me. Then I tried to call but phone did not work, so I have to went down. The staff replied he tried to call the electrical company, and they try to fix it ASAP. But I was wonderin, Don’t you have the generator set when some electrical things issue happen?

Dear our Valued Guest, Thank you for sharing your feedback. Please accept my sincere apologies for the inconvenience caused by the repeated power interruptions and the non-functioning telephone during your stay. Your concerns are taken seriously and will be addressed with our team to prevent similar incidents in the future. We regret that we fell short of your expectations and hope to have the opportunity to welcome you back for a better experience. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 1.5/5

Joseph M. Business - Confirmed reviews ALL

1. the whatsapp admin that confirm my check in response late. I was asking if I can put my stuff before check in and got the reply only after lunch time. 2. I wasn't offered any welcome drink. 3. the room had a weird smell.

Dear our Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the delayed response to your pre-arrival inquiry and the unpleasant room odor you experienced. We regret that your stay did not fully meet your expectations. Regarding the welcome drink, please kindly note that eligible members are required to redeem their welcome drink benefit through the ALL Accor app, in accordance with the applicable terms and conditions. We apologize if this information was not clearly communicated to you during your stay. Your feedback has been shared with the relevant teams for further review and improvement, as we continuously strive to enhance our service and guest experience. We sincerely appreciate your feedback and hope to have another opportunity to welcome you back for a more pleasant and satisfying stay. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Muhamad T. K. Solo - Confirmed reviews ALL

Friendly and helpful staff

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

R. R. Friends - Confirmed reviews ALL

Good place to stay, its nearby the mall and small shop...

Dear our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Ronny S. Families - Confirmed reviews ALL

Lokasi strategis, staff ramah dan helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Ika P. N. Couples - Confirmed reviews ALL

This was our second time staying at Ibis Surabaya City Center, and once again, we were very satisfied with our experience. The hotel is conveniently located, and we had a great stay overall. We requested a late check-out, and the hotel kindly accommodated our request, which we really appreciated. The staff were also friendly and helpful throughout our stay. Overall, it was another great experience, and we would be happy to stay here again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Ega N. W. Business - Confirmed reviews ALL

Ibis Surabaya City Center is a very good hotel if you want an affordable hotel in the center of Surabaya. The hotel is clean and well located. The staff are friendly and the service is quick. No complaint.

Dear Bapak Ega N. W., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Eloisa B. Solo - Confirmed reviews ALL

Early check in is excellent as I arrived like 7am and they allow me to check in at 10am. I rested very well for that time. Customer service is superb and all staff are very accommodating.

Dear Eloisa B., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a comfortable stay and that our early check-in arrangement allowed you to rest well after your early morning arrival. We are also pleased to hear that you found our customer service excellent and our team accommodating. Your kind appreciation is truly encouraging for all of us and motivates the team to continue providing attentive and welcoming service to every guest. We look forward to welcoming you back to ibis Surabaya City Center and providing you with another comfortable and enjoyable stay. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

H. B. M. R. H. B. M. R. Friends - Confirmed reviews ALL

Good stay

Dear H. B. M. R. H. B. M. R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

Comfortable stay

Dear Bapak Agung, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Other web-users rate our hotel

  • 361 reviews 9.2/10 Location
  • 659 reviews 7.3/10 Room
  • 808 reviews 9.3/10 Service
  • 23 reviews 7.1/10 WiFi
  • 497 reviews 8.4/10 Food
  • 410 reviews 7.4/10 Cleanliness
  • 244 reviews 8/10 Breakfast
  • 6 reviews 3.3/10 Bar

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