ibis Surabaya City Center 3 stars

Dear Bapak S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear Ibu Naftalia P. P. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear Bapak Cakra M. A. W., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. First and foremost, please accept our sincerest apologies for the shortcomings you experienced during your visit. We are particularly concerned to learn that your stay did not meet the standards you have come to expect as a valued ALL Accor Platinum member and a frequent guest across the Accor network. We deeply regret the issues you encountered regarding restaurant cleanliness, housekeeping consistency, staff knowledge, loyalty program assistance, payment processing, and the overall service experience. The concerns you have raised, particularly regarding hygiene standards in our restaurant, have been taken very seriously and have been immediately shared with the relevant department heads for thorough review and corrective action. We are equally disappointed to learn that our team was unable to provide efficient assistance with your ALL points redemption and payment process, especially given the time-sensitive nature of your departure. This is certainly not the level of service we strive to deliver. We also acknowledge your comments regarding the limited room service operating hours and understand the inconvenience this may have caused. Your feedback highlights several areas where we must improve, including staff training, operational efficiency, communication, and service recovery procedures. We appreciate your candid observations, as they provide valuable insights that will help us identify gaps and strengthen our service standards moving forward. Please be assured that we are conducting a comprehensive review of the matters you have raised and will be implementing the necessary corrective measures to prevent similar situations from recurring. We sincerely regret that your experience at our hotel fell short of your expectations and of the standards associated with the Accor brand. We appreciate your loyalty and your willingness to bring these concerns to our attention. It is our hope that you will allow us the opportunity to regain your trust and provide you with a significantly improved experience in the future. Thank you once again for your valuable feedback. Kind regards, Rio Saputra Iskandar General Manager

Dear Bapak Agung , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear Bapak Agus H., Thank you for your continued trust and loyalty in choosing our hotel for your business trips. We are delighted to know that our strategic location and budget-friendly value continue to meet your needs. We are also pleased that the working table in the room supports your stay and activities. At the same time, we appreciate your feedback regarding the limited space around the working area and the less convenient plug placement. Your comments are very valuable and will be taken into consideration as part of our ongoing efforts to improve guest comfort and room functionality. We truly appreciate your support and look forward to welcoming you back again on your next visit. Warm regards, Rio Saputra Iskandar General Manager