ibis Surabaya City Center

ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 347 reviews

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Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

ALLSAFE approved hotel

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS:-7.269722, 112.741361

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  347 reviews

TripAdvisor Rating  4.0/5  673 reviews

Good location, great staff

Customer review rating 5.0/5

Gunawan Families - Confirmed reviews ALL

The front desk team is really nice and informative (kudos to Melinda, Dicky, and Teguh) Had a couple of requests but they deliver through (The room is small tho but hey it is a budget hotel)

Dear Gunawan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Dicky, Teguh & Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback has been forwarded to our team for our improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

good stay

Customer review rating 3.5/5

Namira Business - Confirmed reviews ALL

clean, well located, and near tunjungan plaza

Dear Namira We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

GOOD JOB

TripAdvisor rating 5.0/5

Agus R Business - TripAdvisor review

Good place , so comfortable. The staff is so friendly and very helpfull especially ms.ria at receptionst , she has helped me a lot , thankyou so much. The room is clean & comfort , and the breakfast is so good , so many menu and overall is delicious. Kinda love this hotel , GOOD JOB IBIS.

Dear Agus R, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Ria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback has been forwarded to our team for our improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good stay, helpful front desk team

TripAdvisor rating 5.0/5

guncok97 Families - TripAdvisor review

Stayed from 22 to 25 July 2022 The front desk team is great, they are attentive and helpful. To Mr Dicky, Ms Melinda & Mr Teguh (the front desk) thank you for the help with various requests and questions we had. Our initial room had a smoking smell but was quickly changed to another better room. I would say that room is on the smaller side but they are comfortable and clean.

Dear Guncok97, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Dicky, Teguh & Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback has been forwarded to our team for our improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Wonderful stay with family

Customer review rating 4.5/5

Arif H. Families - Confirmed reviews ALL

We got two rooms with a connecting door which was convenient enough for us family with 3 children. The arrangement of modern amenities, furniture & modular bathroom were perfect, they just fit the room size so it’s not overcrowded. Location of the hotel is very strategic, near to Tunjungan Plaza and Basra Eatary. Breakfast was nice with variety of menus.

Dear ARIF H. .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 138 reviews 9.3/10 Location
  • 274 reviews 7.6/10 Room
  • 292 reviews 8.9/10 Service
  • 12 reviews 2.6/10 WiFi
  • 174 reviews 9.2/10 Cleanliness
  • 96 reviews 7.8/10 Food
  • 60 reviews 7.6/10 Breakfast
  • 50 reviews 2.9/10 Comfort

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