ibis Surabaya City Center 3 stars

Name: ibis Surabaya City Center - ALL
Address: Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, SURABAYA, 60271, ID
Telephone: +62315358885
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 370 reviews

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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 SURABAYA, Indonesia

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ibis Surabaya City Center

Vibrant economy hotel, open to everyone

Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedd ing, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.

Surabaya is well known as the city of heroes. Many historical buildings and monumens in Surabaya as well as religious tourist destination. The City also well known as the center of business and trading, The center of culinary for traveler ibis Surabaya City Center is a perfect hotel just 0 kilometers from city center of Surabaya. 3 kilometres away from a rail way station, walking distance to the largest shopping mall. Historical area and Building has only a few kilometers away.

ibis Surabaya City Center located in the heart of Surabaya City. In prime business area Basuki Rahmat and only walking distance to Major shopping center in Surabaya.

Hotel extras

24h free WiFi
24h Room Service
Located in main business area with access to public transport between the hotel and airport.
CCTV Cameras in all corridors
Free parking

Our accommodation(s)

Room

Standard room with 1 Double Bed.

3 pers. max
17 m² / 182 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Standard 2 Single beds

3 pers. max
17 m² / 182 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

Standard room, city view - 1 double bed

2 pers. max
17 m² / 182 sq ft

Bedding x King size bed(s)
Views: City View
Accessible room

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Room

Standard room, city view - 2 single beds

2 pers. max
17 m² / 182 sq ft

Bedding 2 x Single bed(s)
Views: City View
Accessible room

See availabilities

Room

Premium room - 1 double bed and sofa

2 pers. max
34 m² / 365 sq ft

Bedding x King size bed(s)
Views: City View
Accessible room

See availabilities

Room

Standard room, city view - 1 double bed

2 pers. max
17 m² / 182 sq ft

Bedding x King size bed(s)
Views: City View
Accessible room

See availabilities

Room

Standard room, city view - 2 single beds

2 pers. max
17 m² / 182 sq ft

Bedding 2 x Single bed(s)
Views: City View
Accessible room

See availabilities

Room

Premium room - 1 double bed and sofa

2 pers. max
34 m² / 365 sq ft

Bedding x King size bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

+62 31 5358885

+62 31 5358880

PASAR TURI STATION

Railway station

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

PASAR TURI STATION

Railway station

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

MONKASEL

Tourist attraction

Access: 1.5 km / 0.93 mi 5 min drive

TUGU PAHLAWAN

Historic monument

Access: 2 km / 1.24 mi 20 min walk / 7 min drive

DARMO GOLF COURSE

Golf course

Access: 8 km / 4.97 mi 25 min drive

MUSEUM SURABAYA

Art and Culture

TUNJUNGAN PLAZA

Shopping centre/mall

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 199 m² / 2142.016 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 108

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 370 reviews

Agung K. N. Solo - 6/26/2026 Confirmed reviews ALL

Dear Bapak Agung, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Suryanto H. Business - 6/26/2026 Confirmed reviews ALL

Dear Bapak Suryanto H., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Joshua A. T. Solo - 6/23/2026 Confirmed reviews ALL

Actually, the staff’s service wasn’t bad at all—I received a confirmation before my stay, and they always confirmed my check-in time and asked if there was anything I needed them to provide. What bothered me was that on the night I checked in, I was assigned a non-smoking room—which was my choice—but when I entered my room, Room 222, I could still smell lingering cigarette smoke inside, even though a non-smoking room shouldn’t have even the slightest trace of cigarette smoke, right? Also, the air, sheets, and pillows in the room felt damp—almost as if they were wet—which made me feel uncomfortable. The next morning, as I was about to leave the room, I tried to check the back of the open toilet lid by closing it. When I closed it, I discovered that the area behind the lid was very dirty and damp, as if it hadn’t been cleaned. Seeing all of this, I ultimately asked to switch rooms because of this unpleasant experience.

Dear Bapak Joshua, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind words about our team and are pleased to know that you found our pre-arrival communication and service attentive and helpful. However, we are truly sorry to learn about the condition of the room you were initially assigned. Please accept our sincere apologies for the lingering cigarette smell in your non-smoking room, as well as the damp feeling of the air, bed linens, and pillows. We understand how disappointing this must have been, especially when you specifically selected a non-smoking room for your comfort. We also deeply regret the cleanliness issue you encountered in the bathroom. The condition you described does not reflect the cleanliness standards we strive to maintain. Please rest assured that your comments have been shared with our Housekeeping team for immediate investigation and corrective action to prevent similar occurrences in the future. We are glad that we were able to arrange a room change for you, although we regret that it was necessary. Your feedback is invaluable to us as it helps us improve both our facilities and service quality. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the comfortable and pleasant experience you rightfully expect from ibis Surabaya City Center. Warm regards, Rio Saputra Iskandar General Manager

S. S. Business - 6/10/2026 Confirmed reviews ALL

Dear Bapak S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Naftalia P. P. Families - 6/6/2026 Confirmed reviews ALL

Dear Ibu Naftalia P. P. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Web-users rating

Other web-users rate our hotel

374 reviews 9.2/10 Location
648 reviews 7.4/10 Room
717 reviews 9.3/10 Service
21 reviews 8.6/10 WiFi
449 reviews 8.5/10 Food
390 reviews 7.4/10 Cleanliness
231 reviews 8.7/10 Breakfast
5 reviews 2/10 Pool

46 reviews 9.2/10 Location
72 reviews 6.5/10 Room
64 reviews 9.1/10 Service
42 reviews 7/10 Cleanliness
27 reviews 8.4/10 Food
23 reviews 8.7/10 Breakfast

37 reviews 9.4/10 Location
54 reviews 6.8/10 Room
46 reviews 9.1/10 Service
33 reviews 7.2/10 Cleanliness
14 reviews 8.7/10 Breakfast

34 reviews 9/10 Location
62 reviews 7/10 Room
48 reviews 9.6/10 Service
38 reviews 7.9/10 Cleanliness
20 reviews 8.6/10 Food
15 reviews 8.5/10 Breakfast

26 reviews 9.1/10 Location
32 reviews 7.2/10 Room
38 reviews 9.2/10 Service
5 reviews 7.6/10 WiFi
20 reviews 7.6/10 Cleanliness
18 reviews 8.4/10 Food
15 reviews 9.2/10 Value
14 reviews 8.6/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

Yes, ibis Surabaya City Center regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.