ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.3/5 547 reviews

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

ALLSAFE approved hotel

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  547 reviews

TripAdvisor Rating  4.5/5  725 reviews

Just okay

Customer review rating 3.5/5

Amir Business - Confirmed reviews ALL

Just another normal stay. Nothing extraordinary

Good stay and friendly staff

Customer review rating 5.0/5

Aditia Business - Confirmed reviews ALL

Stay here for 6 nights, fb staff (Mbak Dini) is friendly and explain many great venue in Surabaya. The room is great, the breakfast is delicious.

A nice hotel

TripAdvisor rating 5.0/5

Fearless38088615549 TripAdvisor review

The location was excellent for us Nice breakfast.everything was clean, with good public access to the city center. very attentive staff. Like Melinda... hahaha. Good value hotel and very friendly staff.

Dear Fearless38088615549, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manage

All the best to stay at this hotel, especially access

Customer review rating 5.0/5

Irwan Business - Confirmed reviews ALL

Parkiran harus lbh dtingkatkan lg, apabila ada acara agak sulit utk cari parkiran… Selebihnya sudah oke… Keep going & success always for IBISS

Bapak Irwan yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Dapat kami sampaikan bahwa untuk area parkir kita sediakan di 2 tempat yaitu di basement 1 & 2 dan ad petugas security jaga untuk mengarahkan letak parkir. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

Old school but great services

Customer review rating 4.0/5

Mohamad S. Business - Confirmed reviews ALL

Kindly please add another receptionist staff on peak hour to avoid guest waiting for check in. Room are clean and well maintenance.nice wifi.

Dear MOHAMAD s. .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 223 reviews 9.1/10 Location
  • 488 reviews 7.3/10 Room
  • 520 reviews 9.3/10 Service
  • 18 reviews 7.4/10 WiFi
  • 296 reviews 8/10 Cleanliness
  • 270 reviews 9/10 Food
  • 156 reviews 8.4/10 Breakfast

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