ibis Surabaya City Center Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 4,913 reviews

ALLSAFE approved hotel

Information message

ibis Surabaya City Center
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+ 17 Services

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96
JL. Basuki Rahmat 94 96
JL. Basuki Rahmat 94 96
60271 surabaya
indonesia

Fax: (+62)31/5358880

Check-in from 12h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS:-7.269722, 112.741361

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 199

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 108 people

Find out more

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,913 reviews

TripAdvisor Rating 4.0/5

584 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Bad service

Customer review rating 0.5/5

S Friends - 11/01/2022 Confirmed reviews ALL

I asked for iron from 8 am to the housekeeping and reception. They said, they'll get one for me immediately, yet I don't get the iron I need until I checked out at 1 pm. Isn't it better to communicate to us that you don't have an iron available so that we won't wait for the unavailable iron? I'm so disappointed.

Dear Ibu Siti Indah Susilowati, Warmest Greeting from Ibis Surabaya City Center. Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. Once again, we are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Refresh training has been done to our Front Office and Housekeeping staff. As our commitment to put guest satisfaction as on top priority, we would like to offer you a complimentary stay in the near future. Once again, we do apologies for poor services and we do hope that you will give us another chance to demonstrate our superior services. Stay safe and keep Healthy. Sincerely, Ngurah Sedana General Manager

Very good stay

Customer review rating 5.0/5

Dipsi Families - 07/01/2022 Confirmed reviews ALL

Comfortable place and nice view outside

Dear Dikdik Samiadji, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good

Customer review rating 4.0/5

Anonymous Couples - 07/01/2022 Confirmed reviews ALL

Nice

Dear Mirza Rahmaniar, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Disappointed

TripAdvisor rating 2.0/5

memu2022 04/01/2022 TripAdvisor review

I booked two rooms through Accor web for my families, requesting higher floors. Instead, they gave the rooms on the 2nd floor. The wifi was not easily connected, so my families ended up using their mobile data to connect to internet. On the booking receipt, it is STATED that the rooms were already paid (by my credit card) and no amount of money should be paid in the hotel. Surprisingly, my family was asked to pay when checking in, saying that the credit card was only for booking guarantee. In that case, they (on the receipt from the web) should not have STATED otherwise! It is really embarrassing and not smooth to book this hotel through Accor web. This experience is really disappointing.

Dear Memu2022, Warmest Greeting from Ibis Surabaya City Center.. First of all, thank you for your time to share your experiences during your stay at ibis Surabaya city center. Your experiences described was not representing our standard services that we have to provide to our guests, please kindly accept our deepest apologies. An internal investigation has been done, and we have already taken some action to ensure you that such experiences will not happen again in the future. Once again, thank you very much for your valuable feedback, and we do hope that you will give us another chance to welcome you in the near future. Kind Regards, Ngurah Sedana General Manager.

Well located, good value for money

Customer review rating 4.0/5

Anonymous Families - 02/01/2022 Confirmed reviews ALL

The location is at the central of Surabaya - easy access to everywhere, the room is decent and clean, friendly staff. We got it for a very good price, so overall we were satisfied. However, there was issue of wifi down at that time, and the instant coffee provided in the room taste not good (better choose another selection).. Thank you

Dear Hadi Saputro , Warmest greeting from ibis Surabaya City Center Thank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

Average

Customer review rating 3.0/5

Reyner T. Business - 24/12/2021 Confirmed reviews ALL

Average

Dear REYNER T. .., Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngurah Sedana General Manager

It's Good, but Not the Best

TripAdvisor rating 2.0/5

KusumasondjajaS Business - 21/12/2021 TripAdvisor review

This was my second time staying at this hotel. My first experience (a few years ago) was bad; as I was charged twice by the FO. For my second experience, I found the check-in/check-out process were quick & efficient, the room was very basic - even there is no chiller in the room, to keep my drinks cold. The Internet connection was lousy. There were times when I found it very difficult just to access Google. But, what makes me really disappointed was the fact that the hotel staff were very ignorant to the implementation of health protocol & safety standard imposed by the government. When I spent 30 mins in the lobby, there were MANY PEOPLE - some guests, and even some hotel staff - walk on by around the lobby without wearing face masks. Those guests talked to the receptionists without wearing masks and the staff didn't say anything about it. Well, no wonder the receptionist didn't say anything to the guests, as some other staff didn't wear face mask as well while they were in the lobby. Is this the standards held by Ibis - or Accor Groups - in their hotels? Ignoring the health protocols imposed by the government - and ignoring the safety and the wellbeing of the guests?

Dear KusumasondjajaS Warmest greeting from ibis Surabaya City Center Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. We ensure you that your feedback has been highlighted and we are on the way to investigate your concern, specially related to healthy protocol during this pandemic. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

Trully Hospitality, Strategic Location

Customer review rating 5.0/5

Angga P. Friends - 20/12/2021 Confirmed reviews ALL

Love to stay here

Dear Angga P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

cheap

Customer review rating 3.0/5

Wiwie H. Families - 20/12/2021 Confirmed reviews ALL

the hotel looks old & less service than my last visitation 3 years ago. spring bed , bed cover need to replacement.

Dear Wiwie h., Warmest Greeting from Ibis Surabaya City Center. Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. Once again, we are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies regarding bed linen condition in your room. Once again, sincere thank you and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe and keep Healthy. Sincerely, Ngurah Sedana General Manager

good stay, well prepared

Customer review rating 5.0/5

Raihanah I. R. Solo - 18/12/2021 Confirmed reviews ALL

its nice since i can book through phone and transfer the money. i like easy things.

Dear Ibu Raihanah Ismah .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - 18/12/2021 Confirmed reviews ALL

Good service!

Dear Hanjoyo Limas We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Best location

Customer review rating 4.0/5

Herry S. Families - 18/12/2021 Confirmed reviews ALL

Business or leisure .... shopping belt .... culinary .... just around the corner ....

Dear Pak Herry S., Thank you for your loyalty as ALL Member We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 3.5/5

Angel Families - 11/12/2021 Confirmed reviews ALL

City centre, but its just the bed is quite small. But yea... for that price is already good enough.

Dear Angel Wyclif .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Good stay, good location

Customer review rating 3.5/5

Gono Business - 07/12/2021 Confirmed reviews ALL

Located in down town where you can easily get good food.

Dear Gono Alihan Gonodjuidi .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Aircon & towel

TripAdvisor rating 2.0/5

dedy2014 Business - 25/09/2021 TripAdvisor review

Air condiotiner problem not cool and little warm perhaps temp 24 celcius or above and towels dirty looked grey, not for body mightby only for floor , I thought never happen during we stayed in accor group hotel network for years

Dear Pak dedy2021. Warmest greeting from ibis surabaya city center. First of All, we would like to thank you for your time to share your experience during stayed with us. Regret to know that the experienced you are describing is not represented our quality of services that we should provide to our guest, allow us to extend our deepest apologies. Your feedback has been shared to our team for immediate check and investigation for our improvement. Once again, thank you very much for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Ngurah Sedana General Manager

Good Service

TripAdvisor rating 4.0/5

herry111078 Business - 02/02/2020 TripAdvisor review

all Service is good Rooms, Restaurant, location and there is massage spa (terapis by. Mia) is so really good, I'm enjoying my bussiness trip and hope can trip and back again with Ibis Surabaya... Thanks

Dear Mr Herry, Greetings from Ibis Surabaya City Center… We are delighted to read that you enjoyed business trip while staying with with us. Thank you for your valuable time to share your great experience and we are all here are looking forward to welcoming you again soon. Kind Regards, Vivi Anggriani General Manager

1st at Ibis Basuki Rahmat

TripAdvisor rating 3.0/5

samuelchandra Business - 12/01/2020 TripAdvisor review

This hotel is good in Location,building ,and lay out But there is note for the taste of the food and the interior for the room ( the colour of the bathroom ) Variation of the food is standard for 3 star hotel Need to improve with the taste

Dear Bapak Samuel, Warmest Greetings from Surabaya... Thank you for taking your time to share your staying experience with us. I am very regretful to know that we didn't meet your expectation. We do apologize for the inconvenience caused during your stay. However, we are thankful for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Vivi Anggriani General Manager

Nice Hotel To Stay

TripAdvisor rating 4.0/5

Deddi K Family - 09/01/2020 TripAdvisor review

I always love Accor Hotels for their excellent services. Ibis City Center Surabaya is located on the main street of Surabaya and very close to the shopping center. Only some small improvement needed in this hotel, they need to check on hotel equipment more often and replace the water closet for there were some cracks that may cause danger to the user.

Dear Pak Deddi, Thank you for choosing ibis Surabaya City Center and giving your review trough TripAdvisor. We do apologize for your inconvenience during your stay with us. We will take note for your feedback and we will strive up to give a better experience for you in the future. Thank you and we are looking forward to welcoming you at the soonest. Kind regards, Vivi Anggriani General Manager

Good hotel + good location + good service

TripAdvisor rating 5.0/5

david5757 Business - 16/12/2019 TripAdvisor review

Good hotel, good location, very near to the city center, walking distance to one of the biggest mall in Surabaya, in which you can find food and other services easily. Clean room and bathroom as well. Breakfast is good too.

Dear Mr David, Greetings from Ibis Surabaya City Center… We are delighted to read that you enjoyed your first time stay with us and had a great time. Thank you for your valuable time to share your great experience and we are all here are looking forward to welcoming you again soon. Kind Regards, Vivi Anggriani General Manager

I like this hotel - meet the expectation

TripAdvisor rating 4.0/5

Trip17553308973 Business - 03/09/2019 TripAdvisor review

The hotel is nice, the location is also accessible. But please be informed that the towel should be prepared properly. The hotel gave me towel which are not white colour anymore. The colour was turned 'ivory" because it was too old.

Dear Valued Guest, Warmest Greetings from Ibis Surabaya City Center… I wanted to personally thank you for staying with us. However, I do regret to have heard about the unpleasant experience during your stay. I noticed that you commented about the quality of our towel. We have addressed your feedback and we do apologize for the inconvenience. Once again I would like to thank you for the constructive feedback that will help us to improve our services. I will be happy to be of your assistance and look forward to hear from you. Best regards, Vivi Anggriani General Manager

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