ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.7/5 343 reviews

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ibis Surabaya City Center - Image 1
ibis Surabaya City Center - Image 2
ibis Surabaya City Center - Image 3
ibis Surabaya City Center - Image 4
Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 SURABAYA, Indonesia

Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard 2 Single beds

Photo out of - Standard 2 Single beds

This colorful and modern 17 sq.m. room features 2 single beds with the new ibis bedding, 32" LED TV, in-room safe, tea and coffee making facilities, mineral water, bathroom with standing shower, hairdryer, and free WiFi Internet access

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Enjoy city views from our modern and cozy room, featuring a king bed, LED TV, in-room safe, tea and coffee facilities, mineral water, standing shower, hairdryer for a comfortable stay.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x

See availabilities

Enjoy city views from our modern and cozy twin Room, featuring two comfortable single bed, LED TV, in-room safe, tea and coffee facilities, mineral water, standing shower, hairdryer for a comfortable stay.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

See availabilities

Enjoy extra space in our newly renovated modern and cozy Premium Room, offering a king bed, Smart TV, sofa, minibar, iron and ironing board, tea and coffee facilities, standing shower, and hairdryer.

  • Views:

    City View

Max. number of persons
2
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x

See availabilities

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Telephone
Fax +62 31 5358880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • JUANDA INTL AIRPORT Additional charge
  • SUB Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 224 rooms
  • One room for people with reduced mobility
  • 150 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 19685 ft

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

TASTE RESTAURANT

Photo out of - TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Cooking style
International
Chef name
Rio Mr.
Capacity
150
Accessibility
Accessible service
Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 Surabaya, Indonesia
Telephone +62 31 5358885
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Mastercard Parcelamento 2x
  • Mastercard Parcelamento 3x
  • Mastercard Parcelamento 4x
  • Mastercard Parcelamento 5x
  • Mastercard Parcelamento 6x
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa
  • Visa Parcelamento 2x
  • Visa Parcelamento 3x
  • Visa Parcelamento 4x
  • Visa Parcelamento 5x
  • Visa Parcelamento 6x

Accommodate food

  • Brunch

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  343 reviews

Customer review rating 4.5/5

Eloisa B. Solo - Confirmed reviews ALL

Dear Eloisa B., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a comfortable stay and that our early check-in arrangement allowed you to rest well after your early morning arrival. We are also pleased to hear that you found our customer service excellent and our team accommodating. Your kind appreciation is truly encouraging for all of us and motivates the team to continue providing attentive and welcoming service to every guest. We look forward to welcoming you back to ibis Surabaya City Center and providing you with another comfortable and enjoyable stay. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

H. B. M. R. H. B. M. R. Friends - Confirmed reviews ALL

Dear H. B. M. R. H. B. M. R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

Dear Bapak Agung, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Suryanto H. Business - Confirmed reviews ALL

Dear Bapak Suryanto H., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

Joshua A. T. Solo - Confirmed reviews ALL

Dear Bapak Joshua, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind words about our team and are pleased to know that you found our pre-arrival communication and service attentive and helpful. However, we are truly sorry to learn about the condition of the room you were initially assigned. Please accept our sincere apologies for the lingering cigarette smell in your non-smoking room, as well as the damp feeling of the air, bed linens, and pillows. We understand how disappointing this must have been, especially when you specifically selected a non-smoking room for your comfort. We also deeply regret the cleanliness issue you encountered in the bathroom. The condition you described does not reflect the cleanliness standards we strive to maintain. Please rest assured that your comments have been shared with our Housekeeping team for immediate investigation and corrective action to prevent similar occurrences in the future. We are glad that we were able to arrange a room change for you, although we regret that it was necessary. Your feedback is invaluable to us as it helps us improve both our facilities and service quality. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the comfortable and pleasant experience you rightfully expect from ibis Surabaya City Center. Warm regards, Rio Saputra Iskandar General Manager

Dear Eloisa B., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a comfortable stay and that our early check-in arrangement allowed you to rest well after your early morning arrival. We are also pleased to hear that you found our customer service excellent and our team accommodating. Your kind appreciation is truly encouraging for all of us and motivates the team to continue providing attentive and welcoming service to every guest. We look forward to welcoming you back to ibis Surabaya City Center and providing you with another comfortable and enjoyable stay. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

H. B. M. R. H. B. M. R. Friends - Confirmed reviews ALL

Good stay

Dear H. B. M. R. H. B. M. R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

Comfortable stay

Dear Bapak Agung, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Suryanto H. Business - Confirmed reviews ALL

Extremely satisfied

Dear Bapak Suryanto H., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

Joshua A. T. Solo - Confirmed reviews ALL

Actually, the staff’s service wasn’t bad at all—I received a confirmation before my stay, and they always confirmed my check-in time and asked if there was anything I needed them to provide. What bothered me was that on the night I checked in, I was assigned a non-smoking room—which was my choice—but when I entered my room, Room 222, I could still smell lingering cigarette smoke inside, even though a non-smoking room shouldn’t have even the slightest trace of cigarette smoke, right? Also, the air, sheets, and pillows in the room felt damp—almost as if they were wet—which made me feel uncomfortable. The next morning, as I was about to leave the room, I tried to check the back of the open toilet lid by closing it. When I closed it, I discovered that the area behind the lid was very dirty and damp, as if it hadn’t been cleaned. Seeing all of this, I ultimately asked to switch rooms because of this unpleasant experience.

Dear Bapak Joshua, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind words about our team and are pleased to know that you found our pre-arrival communication and service attentive and helpful. However, we are truly sorry to learn about the condition of the room you were initially assigned. Please accept our sincere apologies for the lingering cigarette smell in your non-smoking room, as well as the damp feeling of the air, bed linens, and pillows. We understand how disappointing this must have been, especially when you specifically selected a non-smoking room for your comfort. We also deeply regret the cleanliness issue you encountered in the bathroom. The condition you described does not reflect the cleanliness standards we strive to maintain. Please rest assured that your comments have been shared with our Housekeeping team for immediate investigation and corrective action to prevent similar occurrences in the future. We are glad that we were able to arrange a room change for you, although we regret that it was necessary. Your feedback is invaluable to us as it helps us improve both our facilities and service quality. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the comfortable and pleasant experience you rightfully expect from ibis Surabaya City Center. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

S. S. Business - Confirmed reviews ALL

Very nice

Dear Bapak S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Naftalia P. P. Families - Confirmed reviews ALL

happy

Dear Ibu Naftalia P. P. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 0.5/5

Cakra M. A. W. Solo - Confirmed reviews ALL

As an Accor Platinum member for the past 3 years who has stayed in more than 50 hotels across the Accor network, I rarely submit complaints and am usually very tolerant of minor issues. Problems such as a faulty air conditioner, weak cooling, or small operational inconveniences are things I can easily understand and overlook. However, my experience at Ibis Surabaya City Center was far beyond what I would consider acceptable. The restaurant area was disappointing, with many flies present and cleanliness standards that did not meet expectations. The overall dining environment felt unhygienic and poorly maintained. In addition, several staff members appeared inadequately trained. Even basic matters such as payment processing were not handled smoothly, and there was a lack of knowledge regarding Accor loyalty point redemption. When assistance was needed, I was informed that the manager was off duty, leaving no clear escalation path to resolve the issues. Another disappointment was the very limited room service availability, which ends at 10:00 PM. For a hotel serving business and leisure travelers, this restriction significantly impacts guest convenience. This is not a complaint about a single mistake or isolated incident. Rather, it reflects a broader concern regarding service quality, staff competency, and operational standards. I genuinely believe the team needs to make significant improvements. Experiences like this can seriously damage the reputation of both the hotel and the Accor brand if left unaddressed. I hope this feedback is taken seriously and used as an opportunity to improve the guest experience for future visitors.

Dear Bapak Cakra M. A. W., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. First and foremost, please accept our sincerest apologies for the shortcomings you experienced during your visit. We are particularly concerned to learn that your stay did not meet the standards you have come to expect as a valued ALL Accor Platinum member and a frequent guest across the Accor network. We deeply regret the issues you encountered regarding restaurant cleanliness, housekeeping consistency, staff knowledge, loyalty program assistance, payment processing, and the overall service experience. The concerns you have raised, particularly regarding hygiene standards in our restaurant, have been taken very seriously and have been immediately shared with the relevant department heads for thorough review and corrective action. We are equally disappointed to learn that our team was unable to provide efficient assistance with your ALL points redemption and payment process, especially given the time-sensitive nature of your departure. This is certainly not the level of service we strive to deliver. We also acknowledge your comments regarding the limited room service operating hours and understand the inconvenience this may have caused. Your feedback highlights several areas where we must improve, including staff training, operational efficiency, communication, and service recovery procedures. We appreciate your candid observations, as they provide valuable insights that will help us identify gaps and strengthen our service standards moving forward. Please be assured that we are conducting a comprehensive review of the matters you have raised and will be implementing the necessary corrective measures to prevent similar situations from recurring. We sincerely regret that your experience at our hotel fell short of your expectations and of the standards associated with the Accor brand. We appreciate your loyalty and your willingness to bring these concerns to our attention. It is our hope that you will allow us the opportunity to regain your trust and provide you with a significantly improved experience in the future. Thank you once again for your valuable feedback. Kind regards, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

Located in the city center near mall

Dear Bapak Agung , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 3.5/5

Agus H. Business - Confirmed reviews ALL

always stay in this hotel for my business trip, good location, and best for the budget

Dear Bapak Agus H., Thank you for your continued trust and loyalty in choosing our hotel for your business trips. We are delighted to know that our strategic location and budget-friendly value continue to meet your needs. We are also pleased that the working table in the room supports your stay and activities. At the same time, we appreciate your feedback regarding the limited space around the working area and the less convenient plug placement. Your comments are very valuable and will be taken into consideration as part of our ongoing efforts to improve guest comfort and room functionality. We truly appreciate your support and look forward to welcoming you back again on your next visit. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

Izzati N. R. Business - Confirmed reviews ALL

Well located, comfortable room

Dear Ibu Izzati N. R. , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Fredy J. Solo - Confirmed reviews ALL

Ok

Dear Bapak Fredy J., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

M. M. Business - Confirmed reviews ALL

I stay for my business trip, city centre location, easy to go anywhere

Dear Ibu M. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Edo J. C. Business - Confirmed reviews ALL

room is clean spacious enough and worth for the money

Dear Bapak Edo J. C., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

Arliend W. Families - Confirmed reviews ALL

I arrived in sub early morning and leave the next early morning. This hotel is perfect for short transit and rest with short walking distance to mall and “pusat oleh2”..

Dear Ibu Arliend W. , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

Djoko J. Business - Confirmed reviews ALL

As I am doing at that time, so everything runs smoothly in the hotel.

Dear Bapak Djoko J., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.0/5

Anda C. Families - Confirmed reviews ALL

good food clean bathroom large lobby and friendly staff

Dear Anda C. , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

P. P. Business - Confirmed reviews ALL

I stayed at the Ibis Hotel City Centre Basra for one night because I had a two-day business trip in Malang and planned to return to Jakarta from Surabaya. I chose this hotel because it has a very strategic location, and the room price sounds reasonable. I was glad to get a spacious and comfortable room, with a nice bed and good lights from the window. I also enjoyed having breakfast in the restaurant because of its space and cosiness. I like the fragrance of the body soap in the bathroom. However, I was a bit disappointed with the welcome drink. I ordered a cappuccino. But it was served with a too-full portion (they made the coffee cup so full), although the taste was fine. Apart from that, everything was fine.

Customer review rating 4.5/5

Andri W. Couples - Confirmed reviews ALL

The staffs are so friendly

Dear Bapak Andri W., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Alessandro M. Solo - Confirmed reviews ALL

First time I experience this Ibis where I decided to stay due to the primary location, also the room clean and comfortable. Breakfast buffet offers a wide range of indonesian and western food, Really high value for money. All the Team smiling and very welcoming. Probably will stay there again if in Surabaya.

Dear Bapak Alessandro M. , Thank you very much for sharing your wonderful review. We are delighted to know that you chose to stay with us because of our prime location within walking distance to Tunjungan Plaza, and that you found your room clean and comfortable. It is also a pleasure to hear that you enjoyed our breakfast buffet selection of Indonesian and Western dishes, and that you found great value during your stay. Your kind words about our smiling and welcoming team truly mean a lot to us — we will be sure to share your compliments with everyone. We look forward to welcoming you back on your next visit to Surabaya. Warm regards, Rio Saputra Iskandar General Manager

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