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ibis Surabaya City Center Hotel 3 stars

TripAdvisor rating 4.0/5 536 reviews
ibis Surabaya City Center
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96
60271
surabaya
indonesia

Tel: +62315358885

Fax: (+62)31/5358880

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS :-7.269722, 112.741361

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard room with 1 Double Bed.

  • Max. number of persons: 3
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard 2 Single beds

  • Max. number of persons: 3
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

TASTE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDESVOUZ BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 199 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 108 people

Find out more

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,439 reviews

tripadvisor

TripAdvisor Rating 4.0/5

536 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice

Customer review rating 4.2/5

Hakim Business - 30/11/2019 Confirmed reviews ALL

Short trip to Surabaya but overall good experience

Dear Mr. Hakim, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

good quality hotel

Customer review rating 4.2/5

Hendra Business - 28/11/2019 Confirmed reviews ALL

Helpful staff, good and clean room, plenty of choices at breakfast. Nice

Dear Mr. Hendra, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Satisfied

Customer review rating 4.2/5

Charli Solo - 28/11/2019 Confirmed reviews ALL

I'm satisfied with ibis. Good food,enjoy my clean room,excellent staff.

Dear Mr. Charli, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
Customer review rating 4.2/5

Lee Friends - 27/11/2019 Confirmed reviews ALL

two of my friends have food poisoning after having a breakfast at IBIS :( overall, the service is excellent :)

Dear Ms. lee, Thank you for your time to answer the Trust You survey. We do apologize that your friend had food poisoning after had a breakfast in our hotel. We still investigate this matter as we were not having information regarding this matter from you or other guest who had breakfast in recent week. Once again thank you for sharing with us your experience. We hope we can serve you again in the future. Sincerely, Vivi Anggriani General Manager

Great stay

Customer review rating 4.2/5

S Y. Business - 27/11/2019 Confirmed reviews ALL

Nice pleasant hotel

Dear Mr. Y., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good

Customer review rating 4.2/5

Maria J. I. Business - 25/11/2019 Confirmed reviews ALL

Sarisfied

Dear Mrs. Maria Jenny I., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Almost perfect

Customer review rating 4.2/5

Lalaa Business - 24/11/2019 Confirmed reviews ALL

Everything is good but TV in my room is very blurry, I even have to go to my friend's room to watch TV. I hope u can fix this. Thank you :)

Dear Ms. Lala, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. Regarding the TV, it was coming from the provider and still on going project to be fix. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Affordable and satisfied

Customer review rating 4.2/5

Natya Friends - 23/11/2019 Confirmed reviews ALL

I chose Ibis Surabaya City Center as it is the nearest hotel to the venue where an event that I attended was held. The room is clean and comfortable. Also, the taste of buffet breakfast is delicious. Furthermore, the staffs are very friendly. I’ll be back again to Ibis Surabaya City Center when I visit Surabaya next time.

Dear Ms. Natya, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. We are happy that you enjoyed all aspects while you stay in ibis Surabaya City Center. It will be motivation for us to keep give best service to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Amazing

Customer review rating 4.2/5

Rhekzy M. Business - 20/11/2019 Confirmed reviews ALL

Excellence service

Dear Mr. Rhekzy M., Thank you for your comment and score. We hope we can serve you again in the future. Sincerely, Vivi Anggriani General Manager

Best Among The Rest

Customer review rating 4.2/5

Yeshu S. Business - 19/11/2019 Confirmed reviews ALL

It was good and overwhelming. Thaks to ARI for his support and for his help.

Dear Mr. Yeshu S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good Service.

Customer review rating 4.2/5

Della P. Families - 19/11/2019 Confirmed reviews ALL

It was awesome I can stay at ibis surabaya. Its near to tunjungan plaza. But I feel that the breakfast need to be improve. As I take a breakfast in 3 days, the food have same food.

Dear Mr. Della P., First of all thank you for your comment and score. Regarding your input for the food especially during breakfast has been taken to our account and we are following up this matter. Once again thank you for taking time to fill the survey and we look forward to welcome you again at ibis Surabaya City Center. Sincerely, Vivi Anggriani General Manager

very good

Customer review rating 4.2/5

Sgt A. Couples - 19/11/2019 Confirmed reviews ALL

Excelent, hotel is in strategic location

Dear Mr. Sgt a., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Amazing Service

Customer review rating 4.2/5

Jaka P. U. Business - 19/11/2019 Confirmed reviews ALL

i was amaze with the service of IBIS Hotel at Surabaya, specially in laundry service it's very fast and clean...thanks

Dear Mr. Jaka, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Inconsistent service

Customer review rating 4.2/5

Khoo Business - 14/11/2019 Confirmed reviews ALL

Was not given a welcome drink at check in despite checking with the front desk of my current status as a "reminder". Was not given explanation as to why there is no room upgrade or if there was even an upgrade.

Dear Mr. Khoo, Thank you for taking time to fill the survey. Regarding the welcome drink and the upgrade we do apologize that we had technical problem with the reservation. In our system your status was classic not as suppose to be gold member, that is way we are not giving the welcome drink voucher as it is given to silver status above, and as upgrade benefit we are unable to do that as we only have one type of room. Once again we do apologize for the inconvenience cause by our system and we are following up this matter so it will not happen again in the future. Thank you for your stay with us and we do hope we can serve you again in the future. Sincerely, Vivi Anggriani General Manager

Great location

Customer review rating 4.2/5

Jen Couples - 14/11/2019 Confirmed reviews ALL

Easy access to everywhere

Dear Mrs. Jennie, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good

Customer review rating 4.2/5

Fydia Friends - 11/11/2019 Confirmed reviews ALL

It was nice, the room was pretty wide. The AC was always working, and the room service was pretty good. But, my only complaint is there was only one key card so my friend and I had the difficulty of going in and out. One of us had to stay inside. Other than that everything is fine :)

Dear Ms. Fydia, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

I enjoy

Customer review rating 4.2/5

Purwantara Business - 10/11/2019 Confirmed reviews ALL

No disturbance for sleep

Dear Mr. Purwantara, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

nice

Customer review rating 4.2/5

Irfan M. Business - 05/11/2019 Confirmed reviews ALL

satisfied

Dear Mr. Irfan m., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Memuaskan

Customer review rating 4.2/5

Dion Solo - 31/10/2019 Confirmed reviews ALL

Helpfull staff nice n comfy room and good food. Pokoknya enjoy stay di ibis

Dear Mr. Dion, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

First time stay at ibis surabaya

Customer review rating 4.2/5

Herbiecouple Business - 31/10/2019 Confirmed reviews ALL

I booked via accor apps .. Thankyou to nabilla birahmatika for answer my email and needs very fast and as i expected .. Check in was smooth and fast . (No deposit) Staff really helpful and friendly as well (Sorry i dont remember the name) Room was clean and the ac work really well .. Room size is ibis standart .. Room service deliver time was okay .. And the price for the room service is still reasonable .. I even get the compilment (a slice of fruit cake) .. Thankyou for that .. Housekeeping is friendly .. For the breakfast Ibis surabaya have varies of food for the breakfast ( i stayed for two night) One thing that i requested , maybe next time ibis can prepare telur ayam kampung for the egg station since i am alergic to telur ayam Boiler and chicken boiler , i am pretty sure many have same problem with me .. Lastly Check out really fast as well .. Input for ibis surabaya -security needs to be train to smile to guest (smile is simple things and it free) -telur ayam kampung for the egg station Overall i am satisfied with ibis surabaya . Thankyou..

Dear Mr. Herbiecouple, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. As a loyal member it is our duty to serve you well even before you are stay with us, and Nabilla is one of that example. We already inform her regarding your comment and she really appreciate it. Regarding telur ayam kampung, it is true that not many hotel provide it. But rest assure we already input it as your preference and we will notice it when you plan to stay at ibis Surabaya City Center, and for the security we will following up for the smile :). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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