ibis Surabaya City Center

ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 403 reviews

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Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

ALLSAFE approved hotel

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  403 reviews

TripAdvisor Rating  4.0/5  684 reviews

Good Stay

Customer review rating 5.0/5

Enw Solo - Confirmed reviews ALL

Good stay, good value for money. Good location in Surabaya City Center

Dear EGA NUGRAHA WIDJAJA .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Nice location, clean room and good breakfast menu

Customer review rating 4.0/5

Agung S. Solo - Confirmed reviews ALL

It's not my first stay but always back and back again stay in Ibis Surabaya Centre

Dear DHARMAWAN ADIWIJAYA KAM .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Only the location is good

Customer review rating 1.5/5

Wim Business - Confirmed reviews ALL

Vert2 bad breakfast and very noisy at night

Dear Mr Van Rooijen , Warmest greeting from ibis Surabaya City Center Thank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. We have investigated noises sound was coming from public announcement that was announced at traffic light in front of our hotel, ensure that the sound has been reduced. we have passed your breakfast feedback, we will evaluate our menus and services. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

The room is good, the service is fair

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The experience is good. The room was clean and comfy. The staff was not communicating. I forgot that I purchased a non-breakfast room. But, the staff did not tell me about it and end up with I paid the extra fee

Dear Y SARUMAHA .., Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Nice Experience

Customer review rating 4.0/5

Tio Couples - Confirmed reviews ALL

Overall satisfied, the rooms are clean and tidy, the employees are also friendly.

Dear Tio, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 163 reviews 9.4/10 Location
  • 318 reviews 7.5/10 Room
  • 346 reviews 8.9/10 Service
  • 12 reviews 2.6/10 WiFi
  • 196 reviews 9/10 Cleanliness
  • 113 reviews 8.1/10 Food
  • 72 reviews 7.2/10 Breakfast

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