ibis Surabaya City Center 3 stars

Name: ibis Surabaya City Center - ALL
Address: Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, SURABAYA, 60271, ID
Telephone: +62315358885
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 393 reviews

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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, 60271 SURABAYA, Indonesia

ibis Surabaya City Center

Vibrant economy hotel, open to everyone

Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedd ing, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.

Surabaya is well known as the city of heroes. Many historical buildings and monumens in Surabaya as well as religious tourist destination. The City also well known as the center of business and trading, The center of culinary for traveler ibis Surabaya City Center is a perfect hotel just 0 kilometers from city center of Surabaya. 3 kilometres away from a rail way station, walking distance to the largest shopping mall. Historical area and Building has only a few kilometers away.

ibis Surabaya City Center located in the heart of Surabaya City. In prime business area Basuki Rahmat and only walking distance to Major shopping center in Surabaya.

Hotel extras

24h free WiFi
24h Room Service
Located in main business area with access to public transport between the hotel and airport.
CCTV Cameras in all corridors
Free parking

Our accommodation(s)

Room

Standard room with 1 Double Bed.

3 pers. max
17 m² / 182 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

From NaN € NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard 2 Single beds

3 pers. max
17 m² / 182 sq ft

Bedding 2 x Twin bed(s)
Views: City View

From NaN € NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

+62 31 5358885

+62 31 5358880

PASAR TURI STATION

Railway station

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

PASAR TURI STATION

Railway station

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

MONKASEL

Tourist attraction

Access: 1.5 km / 0.93 mi 5 min drive

TUGU PAHLAWAN

Historic monument

Access: 2 km / 1.24 mi 20 min walk / 7 min drive

DARMO GOLF COURSE

Golf course

Access: 8 km / 4.97 mi 25 min drive

MUSEUM SURABAYA

Art and Culture

TUNJUNGAN PLAZA

Shopping centre/mall

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 199 m² / 2142.016 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 108

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 393 reviews

TripAdvisor Rating 4.6/5 1,300 reviews

Maintain consistency in the menu, everything is delicious

Eko S 3/12/2025 TripAdvisor review

Dear 348ekos, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Great Stay and Close to City Center

Handika P. Business - 3/8/2025 Confirmed reviews ALL

Dear Bapak Handika P. D., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Incompetent staff that blasts loud music in the hallway at 6:30 AM.

MA891 2/21/2025 TripAdvisor review

The room was clean and comfortable, offering great value for the price. The hotel's location is also very convenient. Furthermore, I was very happy with the free potable water tanks in the hallway. The staff is very friendly but either poorly trained or simply incompetent. When I checked in, I specifically requested a non-smoking room but was given a smoking room, forcing me to change rooms. I also informed them that I suffer from insomnia and needed a quiet room, yet they placed me in a hallway filled with noisy guests—a couple with the TV blasting at maximum volume for hours and a group of teenage girls chatting and laughing. At 23:30, a family with a screaming young child was put in the room right next to mine. Despite knowing about my insomnia, the staff still assigned them there. When I asked the family to keep it down, they refused. As a result, I had to switch rooms a second time, this time at midnight while being in pajamas. When I raised my concerns, the staff simply responded, "We don't know who will be in the room next to you. We might put another family with a child there." That level of disregard and poor planning is both incompetent and frustrating. At 6:30 AM, the hotel started blasting loud ambient music in the hallway on my floor—because apparently, someone thought that was a good idea at that hour. People were sleeping! I called reception, and they seemed surprised by my complaint, which only highlighted their incompetence. They promised to turn it off—but didn’t. The music kept playing. Hopeless...

Dear Ms. Marieke Warmest Greeting from ibis Surabaya City Center... Thank you for your time telling us about your experiences on your previous stayed with us. We glad to know that our room & location has impressed you. We've read your review and we are sincerely sorry that you have encountered an unpleasant experience while staying with us. We take this matter very seriously and have taken measures along with the hotel management to give refresh training to our staff More importantly, you are a guest of ours and we are humbled by your constructive feedbacks which are a good reminder that we should continuously scrutiny every detailed aspect. We hope this will not refrain you from staying with us in the future and we will try our best to prevent anything like this from happening again. Stay Safe & Keep Healthy Kind Regards, Ngurah Sedana General Manager

Review. The hotel is nice, the environment was good and comfy.

Quest51643592944 2/14/2025 TripAdvisor review

Dear Quest51643592944, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

the best location for budget concern that may you choose to staying for your short business trips.

Djamal L 2/11/2025 TripAdvisor review

Dear 646djamall, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

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Web-users rating

Other web-users rate our hotel

404 reviews 9.3/10 Location
766 reviews 7.3/10 Room
771 reviews 9.1/10 Service
29 reviews 8.5/10 WiFi
500 reviews 8.6/10 Food
449 reviews 7.6/10 Cleanliness
237 reviews 7.9/10 Breakfast
6 reviews 7.1/10 Sustainability

51 reviews 9.4/10 Location
77 reviews 7.5/10 Room
63 reviews 9.3/10 Service
6 reviews 7.2/10 WiFi
46 reviews 7.8/10 Cleanliness
23 reviews 8.4/10 Food
17 reviews 7.8/10 Breakfast

42 reviews 9.3/10 Location
67 reviews 6.8/10 Room
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24 reviews 8.5/10 Food
24 reviews 8/10 Breakfast

34 reviews 9.5/10 Location
40 reviews 6.8/10 Room
38 reviews 9.3/10 Service
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21 reviews 7.6/10 Breakfast
20 reviews 8/10 Food

31 reviews 9.5/10 Location
52 reviews 6.7/10 Room
47 reviews 9.2/10 Service
7 reviews 7.6/10 WiFi
31 reviews 7.3/10 Cleanliness
15 reviews 8.6/10 Food
12 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.