ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.7/5 391 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  391 reviews

Customer review rating 4.0/5

Anda C. Families - Confirmed reviews ALL

good food clean bathroom large lobby and friendly staff

Dear Anda C. , We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

P. P. Business - Confirmed reviews ALL

I stayed at the Ibis Hotel City Centre Basra for one night because I had a two-day business trip in Malang and planned to return to Jakarta from Surabaya. I chose this hotel because it has a very strategic location, and the room price sounds reasonable. I was glad to get a spacious and comfortable room, with a nice bed and good lights from the window. I also enjoyed having breakfast in the restaurant because of its space and cosiness. I like the fragrance of the body soap in the bathroom. However, I was a bit disappointed with the welcome drink. I ordered a cappuccino. But it was served with a too-full portion (they made the coffee cup so full), although the taste was fine. Apart from that, everything was fine.

Customer review rating 4.5/5

Andri W. Couples - Confirmed reviews ALL

The staffs are so friendly

Dear Bapak Andri W., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Customer review rating 5.0/5

Alessandro M. Solo - Confirmed reviews ALL

First time I experience this Ibis where I decided to stay due to the primary location, also the room clean and comfortable. Breakfast buffet offers a wide range of indonesian and western food, Really high value for money. All the Team smiling and very welcoming. Probably will stay there again if in Surabaya.

Dear Bapak Alessandro M. , Thank you very much for sharing your wonderful review. We are delighted to know that you chose to stay with us because of our prime location within walking distance to Tunjungan Plaza, and that you found your room clean and comfortable. It is also a pleasure to hear that you enjoyed our breakfast buffet selection of Indonesian and Western dishes, and that you found great value during your stay. Your kind words about our smiling and welcoming team truly mean a lot to us — we will be sure to share your compliments with everyone. We look forward to welcoming you back on your next visit to Surabaya. Warm regards, Rio Saputra Iskandar General Manager

Customer review rating 4.5/5

M. M. Business - Confirmed reviews ALL

I stay for business visit, location in city centre, easy to access.

Dear Ibu M., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Other web-users rate our hotel

  • 344 reviews 9.4/10 Location
  • 599 reviews 7.2/10 Room
  • 643 reviews 9.4/10 Service
  • 19 reviews 8.3/10 WiFi
  • 382 reviews 8.6/10 Food
  • 346 reviews 7.5/10 Cleanliness
  • 191 reviews 8.4/10 Breakfast
  • 6 reviews 1.7/10 Pool

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