Mövenpick Surabaya City 5 stars

Customer review rating (ALL Rating) 4.9/5 2,706 reviews

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Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,706 reviews

Customer review rating 4.5/5

Wee T. T. Solo - Confirmed reviews ALL

Dear Wee T. T., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable and enjoyable stay. Your kind words about our service and friendly staff are truly appreciated and will be shared with the entire team. Feedback like yours inspires us to continue delivering exceptional hospitality to all our guests. Thank you once again for your support. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Hwee M. L. Business - Confirmed reviews ALL

Dear Hwee M. L., Thank you for sharing your feedback. We are delighted to know that you enjoyed our great location, had a pleasant stay, and found our staff friendly and welcoming. We also appreciate your comments regarding the breakfast selection and internet connection. We understand that these aspects did not fully meet your expectations, and your feedback has been shared with the relevant teams for review and improvement. We value your input as it helps us enhance our guests' experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm regards, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Sofin F. Business - Confirmed reviews ALL

Dear Sofin F., Thank you for sharing your wonderful review with us. We are truly honored by your kind words, serving from the heart. It is rewarding to know that you feel at home with us whenever you visit Surabaya. Creating a welcoming and comfortable experience for our guests is our highest priority. We would also like to sincerely thank you for recognizing Felicia, Tiara, and Nanaz. Your compliments will be shared with them, and we are certain they will be delighted to know that their service made a positive impact on your stay. It has been our pleasure to host you, We greatly appreciate your recommendation and look forward to welcoming you back to your home in Surabaya again soon. Warm regards, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Mark J. Business - Confirmed reviews ALL

Dear Mr. Mark J., Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated our hospitable staff, comfortable beds, clean rooms, and quality food. It is especially rewarding to know that you have chosen to stay with us before and continue to have consistently positive experiences. We are also pleased that you found the booking process convenient and that our housekeeping team maintained the high standards of cleanliness you expect. Your kind words and loyalty mean a great deal to us, and we will be sure to share your compliments with our team. Feedback like yours motivates us to continue delivering exceptional service to all our guests. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Toat Edi Wijaya General Manager

Customer review rating 3.5/5

Georgy G. Business - Confirmed reviews ALL

Dear Georgy G., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our clean, modern, and convenient location. It is especially rewarding to know that our booking process was easy and straightforward and that we were able to accommodate your preferred bed arrangement. We are also pleased that our Front Office team proactively assisted you through WhatsApp and ensured your room preferences were met. Your kind words about our Front Office colleague and our café team member who served your welcome drink will be shared with them. They will be encouraged to know that their efforts contributed positively to your stay. At the same time, we note your comment regarding aspects of the accommodation that left you less than fully satisfied. We sincerely appreciate this feedback, as it helps us identify opportunities to improve our services and facilities. Should you wish to share any additional details, we would be grateful to learn more about your experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even better stay in the future. Warm regards, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 298 reviews 8.1/10 Location
  • 768 reviews 8.7/10 Room
  • 781 reviews 9.2/10 Service
  • 21 reviews 6.5/10 WiFi
  • 357 reviews 8.6/10 Cleanliness
  • 219 reviews 8.5/10 Breakfast
  • 175 reviews 9.2/10 Vibe
  • 8 reviews 4/10 Bar

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