Grand Mercure Surabaya City

Grand Mercure Surabaya City

Customer review rating (ALL Rating) 4.6/5 465 reviews

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Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

ALLSAFE approved hotel

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  465 reviews

TripAdvisor Rating  5.0/5  231 reviews

Really great hotel

TripAdvisor rating 4.0/5

canbird Couples - TripAdvisor review

We were really pleasantly surprised by this hotel - after all the badly maintained, low quality accommodation we had had to put up with, this was an absolute breath of fresh air. Our room was quite luxurious- the hotel felt quite new. Food was great - we were sorry we were only there for one night. Would liked to have stayed longer - and we don't often say that!

Good stay, ‘quiet’ front desk

Customer review rating 4.0/5

Coffee T. Business - Confirmed reviews ALL

It’s a good stay overall. Food variety is expensive, although they need to change the type of food frequently as I found same dishes almost everyday. But one thing that really bothers me is the front desk. They are always busy, the queue is always long, no one answers calls (or answered after waiting and calling couple of times).

New and nice hotel but needs improvements.

Customer review rating 3.0/5

Andre Couples - Confirmed reviews ALL

Plus: 1. New and good interiors 2. Fruits and snacks delivered to the room, very attentive. 3. Request for extra duvet was fulfilled Minus: 1. Room smelled like sewer 2. Housekeeping was very hard to reach, asked for bathrobe but wasn't delivered 3. Towels looked tired and not white 4. Small and medium towels were not provided 5. Parking lot was not properly arranged, my car couldn't go out blocked by other car.

Very good

Customer review rating 5.0/5

Enw Business - Confirmed reviews ALL

2nd stay in this hotel. It was very good. The room was big, comfy and clean. Staff were good and friendly. Breakfast was good. Overall a very good stay.

The room was wonderful & clean

Customer review rating 5.0/5

Irfan A. Business - Confirmed reviews ALL

Overall, I had a great experience with the Grand Mercure Surabaya City.; Staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect for both leisure and business trip.

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Other web-users rate our hotel

  • 77 reviews 6.8/10 Location
  • 295 reviews 9.1/10 Room
  • 376 reviews 9.1/10 Service
  • 11 reviews 6.9/10 WiFi
  • 167 reviews 8.5/10 Cleanliness
  • 139 reviews 8.8/10 Amenities
  • 119 reviews 9.1/10 Vibe
  • 104 reviews 7.6/10 Breakfast

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