Grand Mercure Surabaya City 5 stars

Customer review rating 4.5/5 210 reviews

ALLSAFE approved hotel

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Grand Mercure Surabaya City
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+ 20 Services

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238 surabaya
indonesia

Tel: +623199845999

Fax: (+)31/99845999

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 15km / 9 miles

  • By train

    MARGOREJO At 0km / 0 miles

GPS :-7.314266, 112.734917

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

SUPERIOR ROOM, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Double Bed, City View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Beds, City View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft

EXECUTIVE ROOM, 1 King Bed, City ViewNon contractual photo

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

Patita Restaurant

Type of cuisine: International

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MORE LOBBY BAR

Non contractual photo

More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 756

  • Maximum capacity: 756 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Grand Mercure Surabaya City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

210 reviews

tripadvisor

TripAdvisor Rating 5.0/5

140 reviews

Business Stay 16.Feb.21

Customer review rating 5.0/5

Eugene S. Business - 22/02/2021 Confirmed reviews ALL

Very organised hotel and noted detailed arrangements to suit my stay. Was attended by Ibu Atika who I must monitored and arranged to ensure all my requirements were arranged. Very professional.

The room was perfect

Customer review rating 4.5/5

Ayom R. Business - 22/02/2021 Confirmed reviews ALL

The room was perfect. I love it very much. But there is a little disappointment in the restaurant, At the first morning, I ordered yellow rice but it didn't come. When I asked them, they said that the sauce ran out. Why tthey didn't tell me right away.

Business Stay 16.Feb.21

TripAdvisor rating 5.0/5

capteugenesebastian Business - 22/02/2021 TripAdvisor review

Had a very comfortable stay pampered by a very efficient, professional a willing team. Lovely breakfast, Good pandemic precautions and clean. Guess relations officer Atika was efficient and professional.

Too common

Customer review rating 3.0/5

T Couples - 21/02/2021 Confirmed reviews ALL

Check in time take too long.

very good

Customer review rating 5.0/5

Aksan T. Business - 17/02/2021 Confirmed reviews ALL

good service ,very nice room,good food

Good stay

Customer review rating 4.5/5

Evie Couples - 10/02/2021 Confirmed reviews ALL

Room is clean and well maintained. I enjoy the sleep here. The breakfast is average.

Dear Ms Evie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eksi Ayuningtyas General Manager

Good stay

Customer review rating 4.5/5

Prima Business - 01/02/2021 Confirmed reviews ALL

The hotel is clean, nice staff

Dear Mr Prima, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eksi Ayuningtyas General Manager

Very Good

TripAdvisor rating 4.0/5

Prima1204 Business - 31/01/2021 TripAdvisor review

The room is clean. The staff are very helpfull. A little bit trouble... if we can say... We check in at 1.30 am. The personil on duty did't understand how to redeem point... No body explain that the minibar is included in room fare until the cleaning boy told us on the last day.

Best Value

Customer review rating 5.0/5

J. Families - 17/01/2021 Confirmed reviews ALL

In this trip I bring along my parents, brother and sister. We all happy with the services from all staff especially Fida whom serve us at the Bar

Nice Hotel

Customer review rating 5.0/5

Ishak F. P. Couples - 16/01/2021 Confirmed reviews ALL

I had a pleasant stay for one night at the Grand Mercure Surabaya City. Got free upgrade room because of the Gold Accor Live member. I contacted the hotel for early check in and was served very well. Definitely will stay here again when going to visit Surabaya next time. Thanks Grand Mercure Surabaya City!

Great experiences, excellent service.

TripAdvisor rating 5.0/5

yudytjahjono Business - 15/01/2021 TripAdvisor review

Eventhough stayed in this hotel for one night as an accorplus gold member, my experiences in this hotel was great. I was personally attended by the duty managers. Especially Mr Samsul, the front desk duty manager was very polite and helpfull. As a duty manager, he even had time to deliver my luggage to the room. I was feeling honoured. The breakfast experiences was great. Another restaurant duty manager (sorry, i forgot the name) bought some fresh juice for me and even take selfie with me. Eventhough some dish was seasoned blandly, generally my breakfast experiences was very superb. The executive suite room was very spacious, modern, stylish and very clean. I enjoyed complimentary welcome cakes and in-room cofee machine. It's my pleasure to stay again in this hotel.

excellent experiences and friendly staffs

Customer review rating 5.0/5

Yudy T. B. M. Business - 12/01/2021 Confirmed reviews ALL

As an accorplus Gold member, i was delighted staying at this hotel. My first night at this hotel was very comfortable. Cleanliness, Politeness of the staffs, and delicious Welcome cakes made my stay memorable. The Executive suite was spacious and elegantly designed. Eventhough just only one night staycation, i felt like a VVIP guest. The duty manager Mr. Samsul surprisingly carried my luggage during check-in, and the restaurant manager (sorry i forgot the name) brought me some fresh juice for breakfast. Even he took some picture with me after breakfast. The hotel staffs granted my request for early check-in and late check-out easily. Eventhough there are little lacking aspects such as no bathrobes, a little bit longer waiting time for amenity request and some resistant question from operator during amenity request, everything was arranged perfectly. The location is very central, near Surabaya downtown, airport, and highway exit "Waru". This hotel is very recommended for business stay.

New one and Good look item

Customer review rating 4.0/5

Glenn T. Friends - 09/01/2021 Confirmed reviews ALL

First of all thank you for Bening she helping me for handle my request and running well, she handle what i need since bookiny and stay. Second one please make sure all team specially handling guest directly know about yout product knowledge, rules etc. I come and my friend confused about parking i ask in the lobby but i can get cleary answers. Security handle parking not friendly. The operator have different answer with receptionist make me confused about dinner. but thanks for receptionist handle fast and correct. The important thing your room is amazing. Very modern, clean and suspicious so comfortable. The housekeeping send request very fast, Room service do the good job. I hope i will get improvement in your Smart TV facility its look like normal TV and connection for wifi.Restaurant for breakfast is so good. The food is delicious all team is ready if we need something. I hope get excellent service for next stay bcs 5 star service is your Priority! FO team must attractive. I will back soon and hope Grand Mercure get bigger success!! Stay safe!!

Bad Noise neighbors protocol and Good Restaurant Experience

Customer review rating 2.0/5

Timotius Business - 08/01/2021 Confirmed reviews ALL

I checked in 5th to 7th in 1903 moved to 1910 room this hotel is my fav hotel every business trip in Surabayas City. last stay was awful, my next room was crew member of an airlines having a fight nearly violence with room mates as i could clearly overheard through the wall into my room. i complained twice at 2000hr at 2300hr both complain done by security visit and knocked the 1905 rooms and through the DM at the shift also confirmed me that it is a internal room mates fighting. So damn noisy and it is very uncomfortable to heard that kind of violence voice fighting. then the DM offer to room change which i clue him that i willing to pay a extra money for better room instead of it the guy give me 1910 room which smaller and has connecting door which so not so me room. i asked the guy, and and unbelieve able question asking me which part of the rooms is smaller ?? is this a question ? or are you guys joking with me ? am i so damn stupid cannot make difference between room size ??? check the lay out in the elevator you may see the difference sir~!!!!!! i said. nothing more than just a word sorry. OK here is the scenario if there are two room complain to the same rooms lets say 1903 me and 1907 complain about 1905 how will they handle ? shall we both move or they move ?? when you ask us to move it is standard we got the same or even we got it better awful in Bali, same case they move me into better, so your act speak louder that apology. Anyway, its still my fav hotel i just upset because how they responding and solving matter Thanks

Best Accor hotel in Surabaya

TripAdvisor rating 5.0/5

YapDenny 08/01/2021 TripAdvisor review

This is easily the best Accor Hotel in Surabaya, very new and modern. Breakfast restaurant has a nice look and spacy. Special thanks and mention to Diah and Mila from the front office who have helped us to find and ship our kid's lost shoe and our precious YL diffuser! They were very attentive to help us from beginning until it was found and sent over to our house. Will definitely stay here again when we return to Surabaya.

Nice hotel

Customer review rating 3.5/5

Hendri Families - 07/01/2021 Confirmed reviews ALL

Nice hotel, good location but alittle bit noisy becoz of train..

Well located, Good breakfast, Good stay and Good service

Customer review rating 5.0/5

Francisca S. Families - 06/01/2021 Confirmed reviews ALL

I'm satisfied that i have choosen this hotel, the service was excellent and i would choose this hotel again in the future.

Dear Mrs. Franscisca, We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Eksi Ayuningtyas General Manager

Perfect getaway

Customer review rating 5.0/5

Prayudi S. Couples - 06/01/2021 Confirmed reviews ALL

The hotel was great, super clean The service magnificent Food was so tasty and so many choices during bfast Tq bu atika to arrange our room Pak tommy tq for yout warm service at the restaurant Overall we did really enjoy our stay at grand mercure surabaya city

clean environment and well located

Customer review rating 4.0/5

Ricky ". S. Families - 04/01/2021 Confirmed reviews ALL

kamar bersih, comfy, well prepared hollywood style bed & baby cot.. cuman sayangnya pas saya submit voucher upgrade kamar, FO manager infokan: same room but you can get mini bar. when i upgrade, I expect bigger room, bigger bath room, and nice northern city view.. not just minibar :) LOL.. in other *5 hotels, they provide dilmah tea or illy coffee in room, but in GMS just local tea (sosro or tong tji) i forgot.. I got strong ice cappucino when i redeem welcome drink, and i love it... Anyway I didn't receive point during my stay yet..

Good place good stay

Customer review rating 4.5/5

Anonymous Families - 03/01/2021 Confirmed reviews ALL

Service excelent

Dear Ms. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eksi Ayuningtyas General Manager

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