Grand Mercure Surabaya City 5 stars

Customer review rating 4.5/5 12 reviews
+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238
surabaya
indonesia

Tel: +623199845999

Fax: (+)31/99845999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 15km / 9 miles

  • By train

    MARGOREJO At 0km / 0 miles

GPS :-7.314266, 112.734917

Our accommodations

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

SUPERIOR ROOM, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 33
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 33
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Double Bed, City View

  • Max. number of persons: 3
  • Area: From 36
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Beds, City View

  • Max. number of persons: 3
  • Area: From 36

EXECUTIVE ROOM, 1 King Bed, City View

  • Max. number of persons: 3
  • Area: From 42

DELUXE SUITE with 1 king size bed

  • Max. number of persons: 3
  • Area: From 50

EXECUTIVE SUITE with 1 king size bed

  • Max. number of persons: 3
  • Area: From 66

PRESIDENTIAL SUITE with 1 king size bed

  • Max. number of persons: 3
  • Area: From 182
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

Patita Restaurant

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MORE LOBBY BAR

Photo non contractuelle / Strictly non binding

More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 756

  • Maximum capacity: 756 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Grand Mercure Surabaya City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12 reviews

Excellent room

Customer review rating 4.5/5

M S. Z. Solo - 28/11/2019 Confirmed reviews ALL

Room very excellent

Dear Mr. Shaffan Z., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

For a 5* hotel is not good enough

Customer review rating 4.5/5

Sam P. Families - 27/11/2019 Confirmed reviews ALL

Room is cozy. Twin beds are very comfy. Lighting is sufficient & switches are easy to reached. For a new facility like this to have a plugged wash basin is unacceptable. Food presentation at the resto is nice but my lontong kikil was a little too salty.

Dear Mr. Sam P., Thank you for taking the time to tell us about your staying experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide an excellent service experience to all guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and we are hoping that you will give us the opportunity to give better service in the near future. Sincerely Yours, Rachmad Suwardi General Manager

The hospitality its nice

Customer review rating 4.5/5

Inggrid Business - 25/11/2019 Confirmed reviews ALL

the hospitality is nice

Dear Ibu Inggrid M., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

A pleasant stay

Customer review rating 4.5/5

Laras K. S. Business - 23/11/2019 Confirmed reviews ALL

Was really nice, and i will come again for sure :)

Dear Ibu Laras Kusuma S., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager
Customer review rating 4.5/5

H. Business - 21/11/2019 Confirmed reviews ALL

All New ones

Dear Bapak H., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

New Hotel with modern style

Customer review rating 4.5/5

Alisya N. Couples - 17/11/2019 Confirmed reviews ALL

Great is the only word i could say

Dear Ibu Alisya N., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager
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