Mövenpick Surabaya City 5 stars

Customer review rating (ALL Rating) 4.9/5 2,711 reviews

Best price
guarantee
Mövenpick Surabaya City - Image 1
Mövenpick Surabaya City - Image 2
Mövenpick Surabaya City - Image 3
Mövenpick Surabaya City - Image 4
Jl Ahmad Yani No 71, Margorejo, Wonocolo, 60238 SURABAYA, Indonesia

Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Telephone
Fax +62 31 99845999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,711 reviews

Customer review rating 5.0/5

Didik P. Couples - Confirmed reviews ALL

Bedroom is well designed. Modern, stylish, and clean. Asa well as the toilet. Breakfast quality is well improved than my last stay about 3 years ago.

Dear Mr. Didik P., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our well-designed bedroom and bathroom, and that you appreciated the modern, stylish, and clean atmosphere throughout the property. It is especially gratifying to hear that you noticed the improvement in our breakfast quality compared to your visit three years ago. We are also pleased that our commitment to cleanliness contributed positively to your experience. Your kind words serve as great encouragement to our team as we continuously strive to enhance our guests' comfort and satisfaction. A special thank you for recognizing Ms. Felicia. We will be delighted to share your compliments with her. She will be thrilled to know that her efforts in preparing for your stay made a positive difference to your experience. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future. Sincerely, Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

M. M. Families - Confirmed reviews ALL

I stay for my family holiday, clean room, good breakfast

Dear M., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding your room preference request. We understand that you had informed our team via WhatsApp about your preference for a Hollywood bed instead of a twin bed, and we regret that this request was not properly communicated during your check-in process. We are also sorry to hear that you had to wait longer for the room preparation and that our receptionist appeared unaware of your request. As an ALL member, your preferences are very important to us, and we understand your disappointment when your expectations were not met accordingly. Please rest assured that your feedback has been shared with our Front Office team to improve communication and room preparation for future arrivals, especially regarding guest preferences and loyalty member recognition. Thank you for bringing this matter to our attention. We truly appreciate your loyalty and hope to have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Sincerely, Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Thomas W. D. K. Business - Confirmed reviews ALL

Nice facilities, however I have complaint 2 times my acvor point not received during stay 13-17 April 2026 and 18-20 May. It is little bit make un comfort

Dear Mr. Thomas W. D. K., Thank you for taking the time to share your feedback regarding your recent stays with us from 13–17 April 2026 and 18–20 May 2026. We are pleased to know that you appreciated our facilities. However, we sincerely apologize for the inconvenience caused by the missing Accor points and the slow internet connection during your stay. We understand how uncomfortable this situation must have been. Please allow us to investigate the issue related to your Accor points. Kindly share your membership number and reservation details so our team can follow up and assist you accordingly. Regarding the internet connection, we have shared your feedback with our technical team for immediate improvement. Thank you once again for bringing this matter to our attention. We truly value your loyalty and hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Benny T. Business - Confirmed reviews ALL

Movenpick hotel in Surabaya located at the strategic location, comfortable bed room & well served & delicious meals for breakfast. Service is also good, check in & check out process were fast.

Dear Benny T., Thank you for taking the time to share your wonderful experience following your stay at Mövenpick Surabaya. We are delighted to know that you had a comfortable stay and enjoyed many aspects of our hotel, especially our breakfast selection with its wide variety of delicious meals. It is also pleasing to hear that you appreciated our strategic location, comfortable room, and the quality of service provided by our team. Your positive comments regarding the smooth and efficient check-in and check-out process are truly appreciated and will be shared with our team as motivation to continue delivering excellent hospitality. Thank you once again for your kind feedback and support. We look forward to welcoming you back to Mövenpick Surabaya for another enjoyable stay in the near future. Sincerely, Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Joe H. Business - Confirmed reviews ALL

All going smooth, Felicia from reservation team even make sure again prior to my arrival everything well accommodated. Room is clean and service is top notch. Small suggestion I know 9-10am early check in is almost not possible which has been nicely communicate with Felicia previously which is perfectly fine with me. Anyway I need to pick up my colleague whom has been stayed there 1 day earlier when I casually asked to FO for this early check in (pushing my luck :) )the feedback and gesture for this early check in is bit rough. Still would recommend to anyone for Movenpick Surabaya hotel

Dear Mr. Joe H., Thank you very much for sharing your detailed feedback and for recommending Mövenpick Surabaya to other travelers. We are delighted to hear that your stay went smoothly and that you were pleased with the cleanliness of the room and the service provided by our team. We are especially happy to know that Felicia from our Reservations Team took good care of your arrangements prior to arrival. Your kind recognition will certainly be shared with her, as it will serve as great encouragement for our team. At the same time, we sincerely apologize for the experience you encountered regarding your inquiry about early check-in at the Front Office. While we truly appreciate your understanding that early check-in around 9–10 AM cannot always be guaranteed due to room availability, we regret that the response and gesture you received did not feel warm or welcoming. Please rest assured that your feedback has been shared with the relevant department to ensure we continue improving the way we communicate and assist our valued guests, even when requests cannot be accommodated immediately. Thank you once again for your constructive feedback and support. We truly look forward to welcoming you back for another pleasant stay in the near future. Sincerely, Sincerely yours, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 223 reviews 7.6/10 Location
  • 567 reviews 8.3/10 Room
  • 632 reviews 9.2/10 Service
  • 13 reviews 5.6/10 WiFi
  • 229 reviews 7.8/10 Cleanliness
  • 159 reviews 8.6/10 Breakfast
  • 149 reviews 6.7/10 Amenities
  • 12 reviews 4.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Surabaya