Grand Mercure Surabaya City

We were really pleasantly surprised by this hotel - after all the badly maintained, low quality accommodation we had had to put up with, this was an absolute breath of fresh air. Our room was quite luxurious- the hotel felt quite new. Food was great - we were sorry we were only there for one night. Would liked to have stayed longer - and we don't often say that!

It’s a good stay overall. Food variety is expensive, although they need to change the type of food frequently as I found same dishes almost everyday. But one thing that really bothers me is the front desk. They are always busy, the queue is always long, no one answers calls (or answered after waiting and calling couple of times).

Plus: 1. New and good interiors 2. Fruits and snacks delivered to the room, very attentive. 3. Request for extra duvet was fulfilled Minus: 1. Room smelled like sewer 2. Housekeeping was very hard to reach, asked for bathrobe but wasn't delivered 3. Towels looked tired and not white 4. Small and medium towels were not provided 5. Parking lot was not properly arranged, my car couldn't go out blocked by other car.

2nd stay in this hotel. It was very good. The room was big, comfy and clean. Staff were good and friendly. Breakfast was good. Overall a very good stay.

Overall, I had a great experience with the Grand Mercure Surabaya City.; Staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect for both leisure and business trip.