Mövenpick Surabaya City

Customer review rating (ALL Rating) 4.6/5 753 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

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Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  753 reviews

TripAdvisor Rating  5.0/5  272 reviews

Certificate of excellence 2023

Fantastic Stay at Movenpick Surabaya City

Customer review rating 4.0/5

Abdullah Solo - Confirmed reviews ALL

I recently had the pleasure of staying at Movenpick Surabaya City, and I must say it was an exceptional experience. The hotel’s central location makes it easy to explore Surabaya. The staff were incredibly friendly and attentive. They truly go above and beyond to ensure guests have a comfortable stay

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Always great

Customer review rating 4.5/5

Imanuel B. S. Business - Confirmed reviews ALL

Great hospitality, great food , great room , excellence

Dear Imanuel Benny S., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Just good stay

Customer review rating 3.5/5

Jaya Couples - Confirmed reviews ALL

I like the interior design of the hotel room, but it annoyed me with the smell of two small pillows in my room. It has a very bad smell and disturbs my sleep. Quite a long time to wait for the lift. Because the hotel does not have enough lift for the quests. The swimming pool is too small. I was shocked when I saw the real one compared to the photo. The location is quite far from the heart of the city and the traffic surrounding of the hotel is very bad

Dear Drs L., Thank you for taking the time to share your feedback about your recent stay at Movenpick Surabaya City. We are delighted that you enjoyed our design of hotel room. At Movenpick Surabaya City, we are committed to providing excellent service to every guest who visits us. We understand that maintaining a high level of good smell of linen and availability of fast lift are essential to ensure guests feel welcome and comfortable during their stay. It's unfortunate that these standards were not met during your visit, and we apologize for any inconvenience this may have caused. We will certainly use your feedback as an opportunity to review our maintenance service and housekeeping practices so that we can strive to improve our standards in the future. Thank you again for choosing Mercure Surabaya Manyar for your stay in Surabaya, and we look forward to welcoming you back soon. Sincerely, Eksi Ayuningtyas General Manager

Very awesome staff..

Customer review rating 5.0/5

Thedy Business - Confirmed reviews ALL

Very awesome staff.. especially the restaurant staff very Attentive!! Will come back again for sure

Dear Thedy S., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Good stay

Customer review rating 4.0/5

Andrian W. H. Solo - Confirmed reviews ALL

Friendly Staffs, The hotel is Clean

Dear Andrian W H., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

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Other web-users rate our hotel

  • 106 reviews 6/10 Location
  • 439 reviews 8.9/10 Room
  • 673 reviews 9.1/10 Service
  • 8 reviews 8.1/10 WiFi
  • 292 reviews 8.7/10 Cleanliness
  • 146 reviews 9.2/10 Vibe
  • 144 reviews 7.8/10 Breakfast
  • 143 reviews 8.7/10 Comfort

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