Mövenpick Surabaya City 5 stars

Customer review rating (ALL Rating) 4.9/5 2,591 reviews

Mövenpick Surabaya City - Image 1
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Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,591 reviews

Customer review rating 5.0/5

Adi P. W. Families - Confirmed reviews ALL

Dear Adi P. W., Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a comfortable stay and enjoyed our nice room, delicious breakfast, and smooth check-in and check-out process. Your kind words mean a great deal to our team and motivate us to continue delivering exceptional service to all our guests. We truly appreciate your support and look forward to welcoming you back to Mövenpick Surabaya City for another enjoyable stay in the near future. Sincerely yours, Toat Edi W. General Manager

Customer review rating 4.0/5

Jonatan J. Business - Confirmed reviews ALL

Dear Jonatan J., Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and luxurious amenities. It’s especially wonderful to know that you found your room to be peaceful and comfortable despite our proximity to the main road and railroad. We strive to provide a relaxing stay for all our guests, and we're pleased that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Aprilia N. A. Business - Confirmed reviews ALL

Dear Aprilia N. A., Thank you very much for taking the time to share your wonderful feedback following your stay at Mövenpick Surabaya. We are delighted to know that you enjoyed our hospitality and found our hotel to offer excellent value for money. It is especially rewarding to hear that you appreciated our team's fast response, the variety of food available, and the overall quality of your experience. Your kind words are a great source of motivation for our entire team, and we will be sure to share your compliments with everyone involved. Thank you once again for choosing Mövenpick Surabaya. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 2.0/5

Sanjeev D. Families - Confirmed reviews ALL

Dear Mr.Sanjeev D., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Surabaya. We are pleased to know that you enjoyed your stay overall and appreciated our hotel as well as our excellent breakfast. Your kind comments are truly appreciated and will be shared with our culinary team. At the same time, we sincerely apologize for the inconvenience you experienced with the broken shower. We are especially sorry that the issue was not resolved before your departure. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been. Please rest assured that your feedback has been shared with our Engineering and Guest Services teams so that we can review our response procedures and prevent similar situations in the future. Thank you once again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Hilary S. Couples - Confirmed reviews ALL

Dear Hilary S., Thank you very much for taking the time to share your kind feedback following your recent stay at Mövenpick Surabaya. We are delighted to hear that you had a comfortable and enjoyable experience with us. It is wonderful to know that our friendly team, efficient lift access, and well-organized services contributed to a pleasant stay. We are also pleased that the packed breakfast prepared for your early flight was helpful and met your needs. Your appreciation for our efforts to reduce plastic packaging is especially meaningful, as sustainability remains an important focus for us. Thank you as well for your constructive comment regarding the shower cap. We appreciate your feedback and understand that providing only one during a four-night stay may have been inconvenient. We will certainly share your observation with our Housekeeping team as we continue to improve our guest experience. It was a pleasure having you as our guest, and we look forward to welcoming you back to Mövenpick Surabaya for another comfortable stay in the near future. Sincerely yours, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 299 reviews 8.1/10 Location
  • 794 reviews 8.8/10 Room
  • 837 reviews 9.2/10 Service
  • 21 reviews 6.5/10 WiFi
  • 394 reviews 8.7/10 Cleanliness
  • 237 reviews 8.7/10 Breakfast
  • 188 reviews 9.2/10 Vibe
  • 77 reviews 9.3/10 Value

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