Grand Mercure Surabaya City 5 stars

This was my 2nd stay, overall is good. The room was neat and tidy so I can sleep well, TV has a big screen, and room amenities well provided except mini bar as Platinum members need to call for request. The Hi tea a bit different from the last time I stay, current stay the package a bit small and there was not provide with pot of hot tea and a cup of coffee (last time the hi tea package was huge with 1 cup of coffee and a pot hot tea). Health protocols was enforced but I saw a bit feel uneasy to found out some guest a big family and children while I stay take lifts without wear a mask and talk each other outside and inside the lifts also rush to enter lifts despite there is an announcement 4 people to get in lifts, next is whilst take a breakfast I saw 5 guest and several child not wearing mask came close to food station and walk around freely without any staff to remind them to wear mask, 1 guest without mask got near close to me and talk with staff while I got served by the staff makes me feel uncomfortable. I won't give these comments if there is no pandemic around, I hope the management understand this. Thank you. One more thing is there in the room didn't provide with pen and paper notes?

Yes, we're had satisfied experience to stay here. Luckyly, we got cityview room. The room is clean, bed and pillow is very comfort. They use KingKoil brand For bfast, all of the menu is delicious, and sterill. All of the food served by waitress, we can't pick by own self. Very recomended for staycation.

Comfortable

All is good, maybe more variation of breakfast menu

Staff is very nice and friendly, the room is well decorated and clean.

Friendly staff. Good food Feels very comforting yet respected.

Great treatment as Accor Platinum member, got guaranted upgrade by the time of booking from Deluxe Suite to Executive Suite.

it was a good stay, but please improve the wifi

From the facilities until their hospitality is really awesome. Such a great experience when stay and feels so comfortable. Keep it up!!! But one of my experience when stay, I faced some of receptionist who really not polite and not humble. Please fix that issues asap

I just had a perfect stay in grand mercure surabaya for my wedding anniversary. All staff is the best especially atika at front office. She manage all what i need for my wedding anniversary. Keep it up!

comfortable

The room is spacious, but I can not sleep well due to noise from outside (especially noise from train every several hours, the hotel is very near with train track)

Had a very comfortable stay pampered by a very efficient, professional a willing team. Lovely breakfast, Good pandemic precautions and clean. Guess relations officer Atika was efficient and professional.

The room is clean. The staff are very helpfull. A little bit trouble... if we can say... We check in at 1.30 am. The personil on duty did't understand how to redeem point... No body explain that the minibar is included in room fare until the cleaning boy told us on the last day.

Eventhough stayed in this hotel for one night as an accorplus gold member, my experiences in this hotel was great. I was personally attended by the duty managers. Especially Mr Samsul, the front desk duty manager was very polite and helpfull. As a duty manager, he even had time to deliver my luggage to the room. I was feeling honoured. The breakfast experiences was great. Another restaurant duty manager (sorry, i forgot the name) bought some fresh juice for me and even take selfie with me. Eventhough some dish was seasoned blandly, generally my breakfast experiences was very superb. The executive suite room was very spacious, modern, stylish and very clean. I enjoyed complimentary welcome cakes and in-room cofee machine. It's my pleasure to stay again in this hotel.