Mövenpick Surabaya City

Customer review rating (ALL Rating) 4.6/5 531 reviews

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

ALLSAFE approved hotel

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  531 reviews

TripAdvisor Rating  5.0/5  255 reviews

Certificate of excellence 2023

Great stay

Customer review rating 4.5/5

Kengwah Business - Confirmed reviews ALL

Great staff and greetings.

Dear SIH K., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Good hospitally

Customer review rating 5.0/5

Dika Business - Confirmed reviews ALL

Good room, so comfty.. sleep like a newborn.. I like it..

Dear D., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

So so

Customer review rating 3.0/5

Rose Families - Confirmed reviews ALL

everything was great until i found out that the glass in my room was still dirty, i found a sticky stain on the inside. Perhaps from the guest before.

Dear Rose, Thank you for taking the time to post your review, and I am delighted you enjoyed your stay with us. I have a wonderful team, and we continue to strive for the highest possible service. I am genuinely sorry for any disappointment with regarding our glass cleanliness. Please rest assured that I have personally shared your concerns and feedback to our respective department head for our immediate action and to further improve on our product. Once again, we thank you for your feedback and hope to have the opportunity to welcome you back to our home for a more memorable visit. Sincerely Eksi Ayuningtyas General Manager

Great Stay

Customer review rating 4.5/5

Fadjar O. Families - Confirmed reviews ALL

Great Hotel and great food also

Dear {guest_first_name} I., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Not recomended for leasure or holiday

Customer review rating 3.0/5

Ian K. Families - Confirmed reviews ALL

The wall between rooms not sound proof, then varian for having breakfast really not good for rating named Movënpick Hotel, not good at all, and taste was not good for travelers.

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Other web-users rate our hotel

  • 72 reviews 5.3/10 Location
  • 326 reviews 8.7/10 Room
  • 525 reviews 9.3/10 Service
  • 9 reviews 7.5/10 WiFi
  • 201 reviews 8.5/10 Cleanliness
  • 123 reviews 8.9/10 Vibe
  • 111 reviews 8/10 Breakfast
  • 17 reviews 6.9/10 Value

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