Grand Mercure Surabaya City 5 stars

Name: Grand Mercure Surabaya City
Address: SURABAYA, 60238, INDONESIA
Telephone: (+62)31/99845999
Rating: 4.5

4.5/5

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Grand Mercure Surabaya City

Upscale hotel for business and leisure

Welcome Grand Mercure Surabaya City, your home away from home.

Mr Rachmad SUWARDI, Hotel Manager

Grand Mercure Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. It is just 20 min by car from Juanda International Airport and 30 min from Surabaya Zoo. The hotel offers 241 rooms and suites from Superior rooms to Presidential suites, an All Day Dinning restaurant, lobby bar, meeting rooms, swimming pool, gym, spa and lounge.

Conveniently located in Jalan Ahmad Yani , Grand Mercure Surabaya City is surrounded by business districts and shopping malls. It is also close to Juanda International Airport.

Hotel extras

The hotel is located near business districts, shopping centers and the carnival park area.
Near Maspion Square
Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.
Enjoy free daily activities during your stay with us.
Guests enjoy free WiFi in the rooms and publicareas.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access
Parking
- Private indoor parking
- Public outdoor parking
- Public indoor parking
- Bus/coach parking area
- Valet parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature controlManual temperature control
Languages spoken at the hotel
Reception open 24 hours a day
Laundry
- Laundromat
- Ironing room
- Shoe shine machine
Cash machine
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Massage

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Opening hours : Week 0:00-23:59
- Opening hours : Week-end 0:00-23:59

7 meeting room(s)
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238
surabaya
indonesia

Tel: +623199845999

Fax: (+)31/99845999

Contact email

Check-in from 14h00

Check out up to 12h00

By plane
JUANDA At 15km / 9 miles
By train
MARGOREJO At 0km / 0 miles

GPS :-7.314266, 112.734917

Our accommodations

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Rooms (5)
Suites (3)

SUPERIOR ROOM, 1 Double Bed

Max. number of persons: 3
Area: From 33m²

Coffee/tea making facilities
Direct dial telephone
Mini Bar

SUPERIOR ROOM, 2 Single Beds

Max. number of persons: 3
Area: From 33m²

Direct dial telephone
Mini Bar

DELUXE ROOM, 1 Double Bed, City View

Max. number of persons: 3
Area: From 36m²

Coffee/tea making facilities
Direct dial telephone
Mini Bar

DELUXE ROOM, 2 Single Beds, City View

Max. number of persons: 3
Area: From 36m²

EXECUTIVE ROOM, 1 King Bed, City View

Max. number of persons: 3
Area: From 42m²

DELUXE SUITE with 1 king size bed

Max. number of persons: 3
Area: From 50m²

EXECUTIVE SUITE with 1 king size bed

Max. number of persons: 3
Area: From 66m²

PRESIDENTIAL SUITE with 1 king size bed

Max. number of persons: 3
Area: From 182m²

Coffee/tea making facilities
Direct dial telephone
Mini Bar

Our restaurants and bars

Patita Restaurant

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MORE LOBBY BAR

More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 756 m²
Maximum capacity: 756 people
Maximum banquet capacity: 320 people

Find out more

Excellent room

M S. Z. Solo - 28/11/2019 Confirmed reviews ALL

Room very excellent

Dear Mr. Shaffan Z., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

For a 5* hotel is not good enough

Sam P. Families - 27/11/2019 Confirmed reviews ALL

Room is cozy. Twin beds are very comfy. Lighting is sufficient & switches are easy to reached. For a new facility like this to have a plugged wash basin is unacceptable. Food presentation at the resto is nice but my lontong kikil was a little too salty.

Dear Mr. Sam P., Thank you for taking the time to tell us about your staying experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide an excellent service experience to all guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and we are hoping that you will give us the opportunity to give better service in the near future. Sincerely Yours, Rachmad Suwardi General Manager

The hospitality its nice

Inggrid Business - 25/11/2019 Confirmed reviews ALL

the hospitality is nice

Dear Ibu Inggrid M., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

A pleasant stay

Laras K. S. Business - 23/11/2019 Confirmed reviews ALL

Was really nice, and i will come again for sure :)

Dear Ibu Laras Kusuma S., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

H. Business - 21/11/2019 Confirmed reviews ALL

All New ones

Dear Bapak H., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

New Hotel with modern style

Alisya N. Couples - 17/11/2019 Confirmed reviews ALL

Great is the only word i could say

Dear Ibu Alisya N., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

Our most recent 20 reviews

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