Novotel Samator Surabaya Timur Hotel 4 stars

Customer review rating 4.3/5 1,253 reviews
Novotel Samator Surabaya Timur
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+ 25 Services
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Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 12 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • JUANDAPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf lessons (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298
surabaya
indonesia

Tel: +623199203888

Fax: (+62)3199203999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 14km / 8.7 miles - Shuttle paying

  • By train

    SGU At 8km / 4.97 miles

GPS :-7.310807, 112.77313

Our accommodations

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Size Bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with Double Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with Twin Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 king size bed

  • Max. number of persons: 3
  • Area: From 76
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 king-size bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 128
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds

  • Max. number of persons: 6
  • Area: From 160
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Enjoy a true experience 24 hours a day! You are served fresh meals prepared right in front of you, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PINISI LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Bar is located just beside the reception area and features an American bar serving hot beverages with a local accent.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAMSOLE POOL BAR

Photo non contractuelle / Strictly non binding

The Pool Bar is near the spa and fitness centre. It offers fresh and healthy drinks, hot local beverages and light meals including burgers and sandwiches. Vegetarian options are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 700

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Samator Surabaya Timur

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,253 reviews

tripadvisor

TripAdvisor Rating 4.0/5

125 reviews

great stay, good loyalty acknowledgement

Customer review rating 4.3/5

Rodi Y. Business - 12/02/2020 Confirmed reviews ALL

thank you for the hospitality during my stay, great to come back to your hotel. everything goes well. appreciate much for 1 night suite room upgrade.

Dear RODI y., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Goog stay, near to my meeting destination

Customer review rating 4.3/5

Hdakuy Business - 12/02/2020 Confirmed reviews ALL

Just a nice hotel

Dear YUKIO Y., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Far from city

Customer review rating 4.3/5

Srikandi U. Business - 10/02/2020 Confirmed reviews ALL

I get call in the morning whether I would be extend or not. I said no but I want to late check put cause of waiting for pray. The staff was polite asking to her supervisor but the supervisor can not ... why don’t she/he can not give me more 1/2 hour just for nice or make the quest comfortable?

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager
Customer review rating 4.3/5

Dinesh K. Business - 08/02/2020 Confirmed reviews ALL

very poor food, even reception people can not speak English.

Good Stay

Customer review rating 4.3/5

Mochamad W. Business - 06/02/2020 Confirmed reviews ALL

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Dear MOCHAMAD W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good stay

Customer review rating 4.3/5

M. F. A. Business - 06/02/2020 Confirmed reviews ALL

Nice room with good facilities. The staffs are very polite and helpful.

Dear M FADHIEL A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Excellent stay

Customer review rating 4.3/5

Suresh J. Couples - 03/02/2020 Confirmed reviews ALL

I highly recommend Novotel Samator for the service and politeness of the staff

Dear SURESH J., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good Location

Customer review rating 4.3/5

Denise Business - 03/02/2020 Confirmed reviews ALL

This was close and a new hotel near the place of business I needed to visit. Accommodation was good & meals variety was very good compared to other Surabaya hotels previously stayed. Poor availability and difficulty purchasing savignon blanc white wine, even though this was available for a cocktail ingredient. So if this can be improved, that would be good for Western travellers.

Dear DENISE EVA M., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good stay

Customer review rating 4.3/5

Simon L. Families - 03/02/2020 Confirmed reviews ALL

Pls fix or make improvement of your after swimming facilitty room.

Dear SIMON l., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good Stay

Customer review rating 4.3/5

Siti S. Business - 03/02/2020 Confirmed reviews ALL

I enjoyed staying at this hotel because it was quiet even though it was far from the city. Hospitality from the employees is very good, hopefully it can be improved again and handling complaints (leaking in the bathroom) will be handled immediately. Thank you

Dear SITI S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Nice clean

Customer review rating 4.3/5

Gina Families - 02/02/2020 Confirmed reviews ALL

Nice worker

Dear GINA W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Well located, nice and clean

Customer review rating 4.3/5

Arief I. Families - 01/02/2020 Confirmed reviews ALL

Place are good location, food was very good and clean in all area, including room, lobby, restaurant and swimming pool. Breakfast was so good

Dear ARIEF DODY i., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good stay

Customer review rating 4.3/5

Evi Families - 01/02/2020 Confirmed reviews ALL

Clean room Comfortable bed

Dear EVILIANA P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Very nice place and hospital employee

Customer review rating 4.3/5

Tommy B. Business - 31/01/2020 Confirmed reviews ALL

Near airport , nice place

Dear TOMMY B. AGUS DUDUNG, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

very welcoming service by (SPV) Ms. S****y at the receptionist

Customer review rating 4.3/5

Adi Families - 29/01/2020 Confirmed reviews ALL

very well service and much apprectiated. preparing all what we need and make our stay memorable and enjoyable everything what we need were well taken care by (SPV) Ms. S****y and team definitely will come back again and stay here. highly recommended.

Dear SURYADI W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Nice ambience

Customer review rating 4.3/5

Juli Families - 28/01/2020 Confirmed reviews ALL

Overall it’s nice to stay at novotel samator. Too bad, the hotel only provide bath towel, there was no small towel and they given only one entry card each room, for those who traveling with family it’s maybe become a problem.

Dear ANDREAS E., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Good Hotel

TripAdvisor rating 4.0/5

smileholidaykdr 28/01/2020 TripAdvisor review

I stay with family for family holiday and this is our repeat stay. Room is clean, modern, but in the bottom of sofa, I find many dust, like no clean up. breakfast is various menu. I recommend not stay in low floor (5,6,7,8,9,10) up and near swimming pool, cause in evening, they have live music/bar music that sound is loudly and still hear from your room aand I cannot sleep well when stay in this room ( last my stay get room No.715)

Comfort sleep, comfort bathing, good food

Customer review rating 4.3/5

Gustri Business - 22/01/2020 Confirmed reviews ALL

All services and facilities are nice. Unfortunately, due to work late, i couldn’t explore the bar at 3rd floor :(

Dear MUHAMAD G., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Nice and clean hotel

Customer review rating 4.3/5

Dewi Business - 22/01/2020 Confirmed reviews ALL

The hotel is clean and comfortable, even the location little bit far from city, but it’s a strategic location if you want go to airport

Dear DEWI N., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

good stay

Customer review rating 4.3/5

W. Business - 22/01/2020 Confirmed reviews ALL

nice and clean hotel

Dear WIYOTOMR W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
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