Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 812 reviews

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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  812 reviews

TripAdvisor Rating  4.8/5  2,041 reviews

Customer review rating 3.5/5

Shamin N. A. Couples - Confirmed reviews ALL

Location a bit far off from the main city. Staffs were relatively nice. We didn’t use any of the hotel facilities so no comments on that. Overall it was a pleasant stay.

Dear Shamin N. A., Thank you for your feedback. We appreciate your kind words about our staff and are glad to hear you had a pleasant stay. We understand that our location may not be ideal for all guests, and we value your insights. Best Regards, David Kalalo General Manager

Very good hotel

TripAdvisor rating 5.0/5

Ab majid M TripAdvisor review

Very good staff Allow us for early check in Hotel excellent Recommended for travellers to come here Location near to city and airport

Dear Ab majid M, Thank you for your kind words regarding your stay at Novotel Samator Surabaya Timur. We are pleased to hear that you appreciated our staff and the convenience of our location. We look forward to welcoming you back for another excellent experience. Best Regards, David Kalalo General Manager

Mayla business

TripAdvisor rating 5.0/5

Navigator61272258687 TripAdvisor review

Good and really prepare well clean and ready to prepare for business classification using This hotel I think it’s really remcommended as a CEO CORPORATE , Good and really prepare well clean and ready to prepare for business classification using This hotel I think it’s really remcommended as a CEO CORPORATE , Good and really prepare well clean and ready to prepare for business classification using This hotel I think it’s really remcommended as a CEO CORPORATE Good and really prepare well clean and ready to prepare for business classification using This hotel I think it’s really remcommended as a CEO CORPORATE

Dear Mayla Aliffia Rahma, Thank you for your positive feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you found our hotel well-prepared and clean, making it a suitable choice for business purposes. Your recommendation as a corporate CEO is greatly appreciated and encourages our team to maintain high standards in our services and facilities. We look forward to welcoming you back in the future and hope to continue providing the exceptional experience you expect from us. Best Regards, David Kalalo General Manager

Best Hotel at Surabaya

TripAdvisor rating 5.0/5

Dwiyanto U TripAdvisor review

Strategic area for business, good Services, room & ambiences are really comfy. The FnB is really good taste. I think all business people will Love this Hotel very much.

Dear Dwiyanto U, Thank you for your positive feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you found our location, services, and dining options to your satisfaction. Your kind words inspire our team to continue providing exceptional experiences. Best Regards, David Kalalo General Manager

Good experience

TripAdvisor rating 5.0/5

Voyager49229155805 TripAdvisor review

My stay at Novotel Samator Surabaya Timur was truly pleasant and exceeded expectations. The check-in process was smooth and efficient, enhanced by the exceptionally warm and courteous service provided by Andrew, which created a welcoming first impression. The room was impeccably clean, comfortable, and thoughtfully arranged, offering a calm atmosphere that ensured a restful stay. The hotel facilities—including the restaurant, lobby, and swimming pool—were well maintained and presented a modern yet inviting ambiance. Breakfast offered a wide selection of quality dishes, and the service team demonstrated excellent attentiveness throughout. Overall, Novotel Samator delivers outstanding comfort, professional hospitality, and exceptional value. It is highly recommended for both business and leisure travelers seeking a refined and reliable hotel experience

Dear Voyager49229155805, Thank you for taking the time to share your positive experience at Novotel Samator Surabaya Timur. We are delighted to hear that your stay exceeded expectations and that you found our check-in process to be smooth and efficient. Andrew will be pleased to know that his efforts made a lasting impression on you. It is gratifying to learn that you appreciated the cleanliness and comfort of your room, as well as the ambiance of our facilities. We strive to maintain a welcoming atmosphere and provide a quality dining experience, so we are pleased that you enjoyed the breakfast selection and the attentiveness of our service team. Your kind recommendation means a great deal to us. We look forward to welcoming you back in the future, whether for business or leisure. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 202 reviews 7.6/10 Location
  • 565 reviews 8.7/10 Room
  • 506 reviews 8.6/10 Service
  • 15 reviews 8.1/10 WiFi
  • 318 reviews 8.4/10 Cleanliness
  • 273 reviews 7.6/10 Food
  • 217 reviews 8.4/10 Breakfast
  • 206 reviews 8.3/10 Comfort

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