Novotel Samator Surabaya Timur Hotel 4 stars

TripAdvisor rating 4.0/5 111 reviews
Novotel Samator Surabaya Timur
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Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 12 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • JUANDAPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf lessons (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298
surabaya
indonesia

Tel: +623199203888

Fax: (+62)3199203999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 14km / 8.7 miles - Shuttle paying

  • By train

    SGU At 8km / 4.97 miles

GPS :-7.310807, 112.77313

Our accommodations

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Size Bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with Double Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with Twin Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 king size bed

  • Max. number of persons: 3
  • Area: From 76
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 king-size bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 128
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds

  • Max. number of persons: 6
  • Area: From 160
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy a true experience 24 hours a day! You are served fresh meals prepared right in front of you, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PINISI LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Bar is located just beside the reception area and features an American bar serving hot beverages with a local accent.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAMSOLE POOL BAR

Photo non contractuelle / Strictly non binding

The Pool Bar is near the spa and fitness centre. It offers fresh and healthy drinks, hot local beverages and light meals including burgers and sandwiches. Vegetarian options are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 700

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Samator Surabaya Timur

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,083 reviews

tripadvisor

TripAdvisor Rating 4.0/5

111 reviews

Very Unconfortable

Customer review rating 4.3/5

A. B. Couples - 30/11/2019 Confirmed reviews ALL

Aircon not working properly was very hot in the room, was not able to sleep well at night - very bad experience being a gold member - membership number 30…6895 5 when i checked in the person at the reception did not give me welcome drink vouchers (i also forgot to ask as i was too tired)

Still feel like new Hotel just Opening..

Customer review rating 4.3/5

Adeppe Business - 29/11/2019 Confirmed reviews ALL

Everything is still new, the towel, equipment, etc..sure, it's still 2nd anniversary...hope it's still maintain for long time.. and this is also my first time staying in hotel where the room doesn't need card to power up electricity..it's kinda a little annoying if we're using an electronic device and want to be left out of the room for a while..

Dear AGUNG P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Felt welcome.

Customer review rating 4.3/5

Karuna Business - 28/11/2019 Confirmed reviews ALL

The staff were gentle and courteous .The restaurant food was good.

Dear KARUNAMARY L., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Awesome hotel

Customer review rating 4.3/5

M.s. Business - 28/11/2019 Confirmed reviews ALL

Stayed here for 2 nights for a short business trip. The hotel is super modern and the facilities are very nice. The only thing I don't like is the location. There is pretty much nothing around this hotel - no shops within walking distance. This is no problem if you can hail a ride though. Would love to stay here again.

Dear MORIHISA S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Great Hotel, minus cleanliness and staff friendliness

Customer review rating 4.3/5

Danny W. U. Solo - 26/11/2019 Confirmed reviews ALL

i stayed at Superior Suite on Saturday, 23rd 2019. The room is amazing with minimalist style decoration. The Living Room is great, the bedroom and the ensuite bathroom are also great. Even i plan to stay there again. BUT, the room is quite dirty. I think the housekeeper staff DID NOT vacuum the room. There was still a lot of rubbish near the living room window. There was still a junk under the desk. There are A LOT of food junk behind the sofa. Fortunately the bedroom floor was clean but there is few stain on the bedsheet. The ensuite bathroom also clean, but the sink lamp won't turn on and also the shower's drain is clogged. The Staffs are not that friendly and i don't even feel homey at all when i stayed there. The doorman never opened us the door and the reception is not that friendly. Overall Novotel Samator is amazing. I'd like to stay there again someday also i'd like to recommend this hotel to my friends.

Great place to stay in Surabaya

Customer review rating 4.3/5

Tony R. Business - 26/11/2019 Confirmed reviews ALL

Check-in is somewhat slower than other hotel but overall experience is above average. Room is spacious and comfortable. Elevator is rather slow. Maybe good to do an upper and lower zones elevator. The arrangement of restaurant for breakfast makes it feel too crowded. I still give this hotel a thumbs up. The devil is in the details. Hope this helps.

Dear ENDRA YAMAN L., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Customer review rating 4.3/5

Ferdinan Friends - 26/11/2019 Confirmed reviews ALL

1. The wedding at the hotel went well. 2. Can sleep comfortably. 3. Friendly staff.

Dear FERDINAN T H H., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Nice, clean hotel with spacious room

Customer review rating 4.3/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Hotel is new and clean. Staff are friendly and helpful. Overall it was nice place to stay. The inly negative thing was the shower in our room was leaking and the water pressure was very weak.

Dear FENTY S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

first-rated and very Indonesian

Customer review rating 4.3/5

Annie C. Business - 20/11/2019 Confirmed reviews ALL

feel taken care of and welcomed

Dear HUEY RONG C., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Great

Customer review rating 4.3/5

Me Couples - 19/11/2019 Confirmed reviews ALL

New hotel, nice and clean room, helpful staff

Dear GOLVEDO P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Very supporting receptionist @lobby

Customer review rating 4.3/5

Adi Families - 17/11/2019 Confirmed reviews ALL

It Was a good stay. Lots of improvements than before.

Dear SURYADI W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

2 nights at Novotel Samator

Customer review rating 4.3/5

Dewo Families - 17/11/2019 Confirmed reviews ALL

Overall the hotel is great, only floor in the bathroom need to be improved so water can drain easily through

Dear P. PRAWIDEWA, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Customer review rating 4.3/5

Roger W. Business - 17/11/2019 Confirmed reviews ALL

I had best experience duringmy stay at Novotel because i got upgraded my room. Only 1 problem during checked in, the process was very slow and I had to wait for 15 min after my arrival to be serve.

Dear ROGER W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

I will not coming back unless there’s no option

Customer review rating 4.3/5

Anonymous Business - 16/11/2019 Confirmed reviews ALL

This was the first time for me stayed at Samator. I’ve been to the other Novotel in Surabaya and I had no complaint. But the service in this hotel was way below expectation. Too bad, I hope the management can do something about it. 1-The day i arrived around 9 PM, I came with few colleagues. There were 2 lady receptionists and 1 person, a man seemed like the manager. As it was only 2 receptionists the other colleagues had to wait for about 10 mins. We thought the manager was seemed busy with other thing ad he did not welcome the guests. Funny thing happened when suddenly there was a new guest coming in, and the manager pleased this new guest to check in in his desk. While my colleagues who already been there for 10-15 mins were still in line and already waited for long. 2- the receptionist 1 (cant remember the name) who was not really friendly as a front liner gave me smoking room as she said that was the only available for twin room. When i got into my room, the cigarette smell was too strong so i went down again right away to change the room to whatever available as long as it’s non smoking. When i got to the lobby again the receptionist who helped me before already gone. I waited because the only receptionist was handling other guest. Again, the manager in the other desk was still there, chatting with a women while i was stood there waiting. Wow! 3- So after some time, the receptionist 2 helped me and another funny thing happened, the twin room at non-smoking area suddenly available. Magic! 15 mins before the receptionist 1 said it was unavailable. It was 9 PM, The hotel was not that crowded.. probably only 1 person checked in after us, but suddenly the room is available?

Dear PUTRI AYUNINGTYAS S., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

great

Customer review rating 4.3/5

Sari Solo - 16/11/2019 Confirmed reviews ALL

clean

Dear YANUARITA K., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

All great...I am satisfied and enjoy it so much

Customer review rating 4.3/5

Ayu W. Business - 15/11/2019 Confirmed reviews ALL

Breakfast was delicious, the room nice and clean. Very comfy bed. Wifi’s connection very fast. Easy access. Definitely will come back here!

Dear AYU W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Nice Beatiful Place

Customer review rating 4.3/5

S. Solo - 14/11/2019 Confirmed reviews ALL

Comfortable place.

Dear S. SOLEH, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Customer review rating 4.3/5

Jimmy L. Business - 10/11/2019 Confirmed reviews ALL

Staying on the 8floor n noise from the 5 floor pub is too noisy!

Dear JIMMY L., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

Comfortable and quiet.

Customer review rating 4.3/5

Steinacher Business - 08/11/2019 Confirmed reviews ALL

The hotel staff noticed my Birthday was during my stay and arranged for a small cake. It was a nice experience.

Dear SEJAHTERA P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Fabulous Stay , Wonderful Experence

Customer review rating 4.3/5

Ann A. Solo - 08/11/2019 Confirmed reviews ALL

Thnx to Pak Hendrik , Maria & Shirley For The Extra Care & Attention For My Stay !

Dear A. T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
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