Novotel Samator Surabaya Timur

Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 1,075 reviews

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Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

ALLSAFE approved hotel

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our accommodation(s)

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,075 reviews

TripAdvisor Rating  4.5/5  811 reviews


TripAdvisor rating 5.0/5

wandererindonesia Couples - TripAdvisor review

I enjoy my stay in here and I always love the food. Helpful staff, friendly staff. But it strange that I can’t collect my points accors in here since I book from tiket com. High building, spacious room. Big tv, complete toiletries. Spacious park even inside building

good stay

Customer review rating 4.5/5

Sony Families - Confirmed reviews ALL

nice room, good food

Dear MITA I., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Customer review rating 4.0/5

Budi Families - Confirmed reviews ALL

Rooms are good but coridor very hot

Bad experience during stay with this hotel

TripAdvisor rating 2.0/5

Rudi_devi2020 Couples - TripAdvisor review

Bad experience during stay with this hotel. Start from room condition ( bed - not good condition) Restaurant ( when we are breakfast on floor 25 Greeter not friendly, its not proper lounge), fried rice no taste, fish bad taste, croissant, danish hard ( like bread was Yesterday) Sunny side up , i got my egg with egg skin My room smell very bad When we are open room, i feel smoke very hard For breakfast im not recommended because they put trainee or casual worker incharge For food quality no one check Until chicken broth ( soto) cold White rice also Need more improved for those things

Staycation with kids

TripAdvisor rating 5.0/5

Freedom53116034401 TripAdvisor review

Overall is good, i will comeback here later 😁 service nya oke, varian menu makanannya juga banyak. Kebersihan juga bagus. And we like the service of mr. Novaldi. Ada kids club dan kolam renangnya juga. My kids so happy.

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Other web-users rate our hotel

  • 214 reviews 8.3/10 Location
  • 707 reviews 8.7/10 Room
  • 691 reviews 8.7/10 Service
  • 23 reviews 6.3/10 WiFi
  • 430 reviews 9/10 Cleanliness
  • 225 reviews 8.9/10 Vibe
  • 194 reviews 8.5/10 Comfort
  • 189 reviews 8.7/10 Breakfast

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