Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 1,028 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,028 reviews

TripAdvisor Rating  5.0/5  1,501 reviews

Well located

Customer review rating 4.5/5

Agustin@ Friends - Confirmed reviews ALL

Wow

Dear Agustina D., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Friendly staff and great hotel around the area

Customer review rating 5.0/5

Agus L. Families - Confirmed reviews ALL

Second time to stay here and always very sattisfying. The only things that need to be upgrade is children playground, should have a better one and will much greater experience for family with kids

Dear Agus L., thank you for your positive review. We appreciate your feedback about the children's playground. We will consider your suggestion to enhance the experience for families with kids. Looking forward to welcoming you for the third time! Best regards, David C. Kalalo General Manager

Location a bit far from big malls but a quiet stay

Customer review rating 4.5/5

Steffens G. Families - Confirmed reviews ALL

Been staying here twice, both are good experience. Although in 1 of the stay, the noise i experienced 4am in the morning was caused by wedding organizer team preparing, could have been better.

Dear Steffens G., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

good stay

Customer review rating 5.0/5

Danny Families - Confirmed reviews ALL

very comfy room, breakfast was delicious and plenty variant of food and drinks.

Dear Danny F., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay for family

Customer review rating 4.0/5

Wira S. Families - Confirmed reviews ALL

I booked the same room type as my stay before on New Year 2024. Unexpectedly, I got the same room (1705) upon check-in. My son really loves this hotel, especially the room size really spacious and the bathtub. We really enjoyed the stay. We ordered a room service, Nasi Goreng Kampoeng and Lychee Tea at around 9pm, all delivered at a good time, around 30 minutes with good taste and price. One thing that makes me a bit disappointed is that upon check-in on Accor corner I'm being informed there will be "additional" amenities (cake or fruit etc...) as an Accor member that will deliver to my room. Because at that moment the amenities were still not ready. But until I check-out on the next day, there are NO amenities at all delivered to my room. This has also been confirmed by the reception staff that handled my check-out.

Dear Mr. Wira S., Thank you for choosing Novotel Samator Surabaya Timur for your recent stay and for taking the time to share your feedback. We are delighted to hear that your family enjoyed the spacious room and amenities provided during your visit. However, we sincerely apologize for the disappointment caused by the delayed delivery of additional amenities promised to you as an Accor member. Rest assured, we will address this matter with our team to ensure such lapses are rectified promptly. Your feedback is invaluable to us as we strive to deliver exceptional service to all our guests. We appreciate your understanding and hope to welcome you back for an even more enjoyable experience in the future. Warm regards, David C. Kalalo General Manager

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Other web-users rate our hotel

  • 298 reviews 7.7/10 Location
  • 880 reviews 8.8/10 Room
  • 784 reviews 8.7/10 Service
  • 29 reviews 5.7/10 WiFi
  • 497 reviews 8.8/10 Cleanliness
  • 298 reviews 8.4/10 Breakfast
  • 283 reviews 8.9/10 Comfort
  • 256 reviews 9/10 Vibe

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