Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 808 reviews

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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  808 reviews

TripAdvisor Rating  4.8/5  2,103 reviews

Lunch buffet

TripAdvisor rating 5.0/5

Climber62513990434 TripAdvisor review

The staff are friendly and attentive, quickly clearing plates and assisting guests when needed. Although the restaurant can be quite crowded during peak hours, the service remains efficient.

Dinner at Food Exchange

TripAdvisor rating 5.0/5

Global08966190684 TripAdvisor review

Excellent experience, service by waiters was good, they were very patient and kind, food was good and price was good, especially gor overseas travellers Would recommend!

Dear Global08966190684, Thank you for your wonderful feedback regarding your dining experience at Food Exchange. We are delighted to hear that our staff provided attentive service and that you enjoyed the food and pricing. Your recommendation is greatly appreciated. Best Regards, David Kalalo General Manager

Good

TripAdvisor rating 5.0/5

Samantha S TripAdvisor review

I stayed for 2 nights and everything was great. The service is excellent, the hotel is well equipped and pool is very well managed.

Dear Samantha S, Thank you for taking the time to share your positive experience at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed our excellent service and well-managed facilities, including the pool. We look forward to welcoming you back for another memorable stay. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

I got a spacious room with a nice, big bed. Thanks to the team who handled the hygiene issue I mentioned earlier very well—I didn’t see any flies in the kitchen anymore.

Dear Mr. Agung K. N., Thank you for your positive feedback. We are pleased to hear that you enjoyed your spacious room and that our team effectively addressed your previous concerns regarding hygiene. Your satisfaction is important to us, and we appreciate your kind words. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Abdulmalik A. T. Business - Confirmed reviews ALL

Very beautiful hotel in the center of Surabaya Comfy room and luxury at the same time Friendly staff and kind Thank you Novotel Samator Surabaya

Dear Abdulmalik A. T., Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed our beautiful hotel, comfortable accommodations, and the service provided by our friendly staff. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 188 reviews 7.6/10 Location
  • 533 reviews 8.6/10 Room
  • 483 reviews 8.6/10 Service
  • 15 reviews 8.4/10 WiFi
  • 299 reviews 8.4/10 Cleanliness
  • 258 reviews 7.3/10 Food
  • 207 reviews 8.2/10 Breakfast
  • 196 reviews 8.4/10 Comfort

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