Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 782 reviews

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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  782 reviews

Customer review rating 5.0/5

Indrawan S. Business - Confirmed reviews ALL

Located near Juanda airport. Well maintain room n facility. Staff very warm n helpful

Dear Indrawan S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the comfort of our rooms, and appreciated the warmth of our staff. Your kind words inspire us to maintain our high standards. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Samad A. Couples - Confirmed reviews ALL

Check in was seamless. Great staff.

Dear Samad A., Thank you for your kind words regarding your recent stay. We are pleased to hear that you experienced a seamless check-in and appreciated our staff. Your feedback motivates us to maintain our high standards of service. Best Regards, David Kalalo General Manager

Customer review rating 4.0/5

S. S. Business - Confirmed reviews ALL

The lobby and the bedroom are spacious, and the staff were friendly.

Dear Mr. S., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our lobby and bedrooms spacious, and that our staff contributed to your comfortable experience. We look forward to welcoming you back. Best Regards, David Kalalo General Manager

Customer review rating 3.5/5

Adeline W. T. G. Business - Confirmed reviews ALL

Seems like the check-in have a lot of hiccup (printer not working, need to switch between POS from counters) but staff was very kind to offer us tea while we wait. To clarify, I don't feel its a staff issue, seems like system is not the doing well.

Dear Adeline w. t. G., Thank you for sharing your experience with us. I appreciate your kind words regarding our staff and location. I apologize for the inconvenience you faced during check-in; your feedback regarding the system issues is duly noted. We strive to ensure a seamless experience for our guests, and your insights will help us work towards improvements. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Dwi J. E. Families - Confirmed reviews ALL

Comfortable

Dear Dwi J. E., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 177 reviews 8/10 Location
  • 505 reviews 8.6/10 Room
  • 459 reviews 8.7/10 Service
  • 16 reviews 7.4/10 WiFi
  • 286 reviews 8.6/10 Cleanliness
  • 235 reviews 7.4/10 Food
  • 200 reviews 8.2/10 Breakfast
  • 193 reviews 8.3/10 Comfort

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