Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 972 reviews

Novotel Samator Surabaya Timur - Image 1
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Description

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  972 reviews

TripAdvisor Rating  5.0/5  1,585 reviews

Unique Bromo Experience

Customer review rating 5.0/5

Benson L. Couples - Confirmed reviews ALL

Many thanks for Novotel SAMATOR for organising the in house bromo experience package. The package was priced competitively, smoothly executed internally by the hotel staff (particularly our driver “Rama”), and the whole itinerary including the late check out is very well thought through. Keep up the good work.

Dear Benson L., Thank you for choosing Novotel Samator Surabaya Timur for your Bromo experience. We are delighted to hear that you enjoyed our in-house package and the service provided. Your kind words motivate us to keep delivering exceptional experiences to our guests. We look forward to welcoming you back soon. Warm regards, David C. Kalalo General Manager

okay

Customer review rating 4.5/5

Dio L. Couples - Confirmed reviews ALL

nice overall great ambience and clean

Dear Birgitta Dio L. Horkaya R, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay

Customer review rating 4.5/5

Reza Families - Confirmed reviews ALL

My notification to the hotel was rather sudden, but they responded very quickly. I received a very warm welcome and everything was well-prepared. Thank you for the hospitality. The lobby was quite busy when I checked in, but they promptly provided a solution. The breakfast was also delicious and varied. And the coffee was good! All in all, my stay experience at Novotel Samator was very enjoyable.

Dear Reza P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Favorite Hotel in Surabaya

Customer review rating 5.0/5

Stanuraharjo Business - Confirmed reviews ALL

Always stay at this hotel whenever i have business trip in surabaya. Service always excellent, they upgrade me to suite room. Room is big with separate living room. Sleep quality is superb. Will always be back in this hotel

Dear stanuraharjo, thank you for choosing to stay with us at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed our service and the suite room upgrade. Looking forward to welcoming you back on your next business trip. Best regards, David C. Kalalo General Manager

Good stay

Customer review rating 5.0/5

Ronny K. Families - Confirmed reviews ALL

Nice hotel Nice pool Nice gym Good breakfast

Dear Ronny K., Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay, our facilities, and the breakfast. We look forward to welcoming you back soon. Best regards, David C. Kalalo General Manager

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Other web-users rate our hotel

  • 273 reviews 7/10 Location
  • 840 reviews 8.7/10 Room
  • 734 reviews 8.5/10 Service
  • 21 reviews 5.9/10 WiFi
  • 461 reviews 8.8/10 Cleanliness
  • 330 reviews 8.5/10 Breakfast
  • 292 reviews 8.7/10 Comfort
  • 249 reviews 9.1/10 Vibe

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