Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 737 reviews

Novotel Samator Surabaya Timur - Image 1
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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  737 reviews

Customer review rating 4.0/5

Vitor S. Couples - Confirmed reviews ALL

Dear Vitor S., Thank you for your feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are pleased to hear that your check-in experience met your expectations and that your overall stay was pleasant. However, we regret to learn that the dining experience did not align with your expectations. Your comments regarding the restaurant will be taken into consideration as we continually work to enhance our services. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Gatot D. A. Families - Confirmed reviews ALL

Dear Gatot D. A., Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya. We are delighted to hear that our strategic location and hospitality contributed to a memorable family holiday. We look forward to welcoming you and your children back soon. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Kylie S. Couples - Confirmed reviews ALL

Dear Kylie S., Thank you for your kind words regarding our customer service and the comfort and cleanliness of your room. We are pleased to know that you had a positive experience at Novotel Samator Surabaya Timur. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Jiaxing C. Solo - Confirmed reviews ALL

Dear Jiaxing C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the upgraded room and our service. It is always our aim to provide a welcoming experience for our guests. We look forward to welcoming you back on your next visit. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Audi S. H. Families - Confirmed reviews ALL

Dear Audi S. H., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that your visit brought back fond memories of your wedding and that you appreciated the complimentary gestures from Mrs. Suci. It is gratifying to know that you found our check-in process efficient and enjoyed the cleanliness and spaciousness of your room. We are also pleased that your daughter had a great time at the playground and pool. Your comments regarding breakfast have been noted; we continuously strive to maintain high standards, and your input helps us in this endeavor. We sincerely apologize for the inconvenience caused by the elevator wait times, which may have been affected by concurrent events. Thank you for your understanding, and we look forward to welcoming you back in the near future. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 148 reviews 8.2/10 Location
  • 436 reviews 8.8/10 Room
  • 413 reviews 8.9/10 Service
  • 15 reviews 8/10 WiFi
  • 249 reviews 8.6/10 Cleanliness
  • 191 reviews 7.5/10 Food
  • 169 reviews 8.5/10 Comfort
  • 163 reviews 8.5/10 Breakfast

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