Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 828 reviews

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Description

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  828 reviews

TripAdvisor Rating  5.0/5  1,677 reviews

A Night in Surabaya

TripAdvisor rating 5.0/5

alain l Solo travel - TripAdvisor review

A nice and very clean location with friendly staff. Found myself in the lucky situation and got an upgrade to the executive floor. A living room and two bath rooms included. ;) Transport from and to the airport was seamless and Rizka drove me safely.

Dear Alain L, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our clean facilities and friendly service. It's great to know that your transportation needs were met seamlessly. We look forward to welcoming you back soon. Best Regards, David Kalalo General Manager

Well located

Customer review rating 4.5/5

K. Families - Confirmed reviews ALL

Feels like home

Dear K., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and that our hotel made you feel at home. We look forward to welcoming you back for another enjoyable stay. Best Regards, David Kalalo General Manager

Friendly staff, good value for money

Customer review rating 4.0/5

Yuyatdi P. Business - Confirmed reviews ALL

Stay at this hotel many times in a year, always good to stay here, breakfast menu pretty good and big variety. staff always friendly as usual

Dear Yuyatdi P., Thank you for your kind words regarding your experience at Novotel Samator Surabaya Timur. We're delighted to hear that you appreciate our friendly staff and breakfast variety. Your continued patronage means a lot to us, and we look forward to welcoming you back soon. Best Regards, David Kalalo General Manager

Comfortable stay

Customer review rating 5.0/5

Caroline Business - Confirmed reviews ALL

Responsive and helpful staffs

Dear Caroline, Thank you for your kind words regarding your comfortable stay and the helpfulness of our staff. We are delighted to know that you had a positive experience with us. Best Regards, David Kalalo General Manager

very very worst experience

Customer review rating 0.5/5

Andri T. Friends - Confirmed reviews ALL

as a platinum member the hotel didnt give me welcome drink , free breakfast and amenities. that so horrible

Dear Andri T., Thank you for your feedback. We sincerely apologize for the oversight regarding your welcome drink and amenities. Your experience is important to us, and we appreciate your loyalty as a platinum member. We will review our procedures to prevent future occurrences. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 268 reviews 7.1/10 Location
  • 730 reviews 8.6/10 Room
  • 658 reviews 8.5/10 Service
  • 15 reviews 6.5/10 WiFi
  • 391 reviews 8.7/10 Cleanliness
  • 388 reviews 7.5/10 Food
  • 286 reviews 8.3/10 Breakfast
  • 256 reviews 8.7/10 Comfort

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