Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 753 reviews

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Novotel Samator Surabaya Timur - Image 1
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Jl. Raya Kedungbaruk No. 26-28, 60298 SURABAYA, Indonesia

Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Telephone
Fax +62 31 99203999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  753 reviews

Customer review rating 3.0/5

Hartanti .. Business - Confirmed reviews ALL

When I was staying in room 1918, the hair dryer I was using short-circuited and exploded, emitting sparks, and the electricity in the room immediately went out. Thankfully, the technician team immediately came to fix the problem. Then the sink also leaked, causing water to pool under the sink. The next morning, I complained to the customer service in the lobby, asking for a room change or repairs to the room, then I went to the office. The hotel staff said they would contact me with a solution, but no one contacted me all day. I arrived that evening and went to my room as usual, hoping that everything I had complained about had been fixed.

Dear Hartanti, Thank you for taking the time to share your experience during your stay with us. I sincerely apologize for the issues you encountered with both the hair dryer and the sink in your room. I appreciate your commendation of our technician team's prompt response, but I regret that the follow-up regarding your concerns did not meet your expectations. This is not reflective of the service standards we strive to uphold at Novotel Samator Surabaya Timur. Your feedback regarding the lack of communication is invaluable, and I assure you that it will be reviewed with our team. We recognize how important it is for our guests to feel heard and supported during their stay. While I cannot change your experience, please know that we are committed to enhancing our service protocols to avoid similar occurrences in the future. We hope to have the opportunity to welcome you back for a more satisfactory experience. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Amirati W. Families - Confirmed reviews ALL

Always served what my family need and want to stay

Dear Amirati W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family found our accommodations comfortable and that your needs were met during your visit. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

A. A. Couples - Confirmed reviews ALL

Keep it up the good service

Dear A. Adhytia, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our service satisfactory. Your support motivates our team to maintain high standards. Best Regards, David Kalalo General Manager

Customer review rating 3.5/5

H. H. Business - Confirmed reviews ALL

Staffs are all ok and friendly. Even got me an upgrade. But alley towards the room is smelly because of old carpet. Stale.

Dear H. Helen, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and the upgrade. However, I regret to learn about the condition of the hallway. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Gatot D. A. Families - Confirmed reviews ALL

I think this is the 3rd times I was stayed at Novotel Samator Surabaya My children love the swimming pools and kids playground Even better always get room upgrade, thanks for this arrangement Breakfast was good but need more option Overal it was great experience

Dear Mr Gatot D. A., Thank you for your kind words regarding your recent stay. We are delighted that your family enjoyed our facilities and the room upgrade. We appreciate your feedback on breakfast options and will take it into consideration. We look forward to welcoming you back for another great experience. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 164 reviews 7.8/10 Location
  • 474 reviews 8.7/10 Room
  • 446 reviews 8.8/10 Service
  • 16 reviews 7.4/10 WiFi
  • 268 reviews 8.5/10 Cleanliness
  • 215 reviews 7.5/10 Food
  • 187 reviews 8.5/10 Breakfast
  • 181 reviews 8.3/10 Comfort

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