Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 919 reviews

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Description

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  919 reviews

TripAdvisor Rating  5.0/5  1,620 reviews

Overall Good Stay, Toilet smell can be improved

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

We experienced smelly shower and toilet area (urine smell) in some of our stays. Some rooms are okay but some rooms are not. Toilet looks clean but the smell is pungent.

Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the unpleasant smell in some of our rooms. Rest assured, we will address this matter promptly. Best Regards, David Kalalo General Manager

Good stay, good room

Customer review rating 5.0/5

Sandra Business - Confirmed reviews ALL

The room is so clean, the food also very delicious and the services are excellent. Thank you

Dear Sandra, Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us, found the room clean, and liked the delicious food. We always strive to provide excellent service. Best Regards, David Kalalo General Manager

Best novotel at central and east java

TripAdvisor rating 5.0/5

AndrewSantoso Families - TripAdvisor review

Staying at Novotel Samator Surabaya, book a deluxe room for 2 days at the red hot room price thanks to accor plus membership, get a very good rate. The room was upgraded to an executive suite, given a welcome drink and free breakfast. The executive suite is quite spacious and is divided into 2 rooms. The living room has a pantry which has zinc, a refrigerator and dispenser and an oven, there is a powder room containing a closet and washbasin. Dining table and 4 dining chairs, sofa and coffee table along with TV and armchair. While for the bedroom there is work table and chair, a daybed sofa, a 180x200 mattress with 4 pillows and a bathroom containing a shower, washbasin and closet. Although the suite amenities provided are still basic and no different from regular rooms. For towels, 2 body towels and 1 hand towel are provided. Because the price is good, no complaints. As for breakfast at Samator, there has been improvement in terms of taste and. There are Indomie, sausages and coincidentally on certain days there is quite delicious beef soup.

Well services

Customer review rating 4.5/5

Tony A. Families - Confirmed reviews ALL

Great staffs, nice and spacious room

Dear Tony A., Thank you for your positive feedback on our great staff and spacious rooms. We are delighted to hear that you enjoyed our services. Best Regards, David Kalalo General Manager

Rizka in 3 Words: Resourceful, Wonderful, and Excellent

TripAdvisor rating 5.0/5

Gilbert L TripAdvisor review

Mr Rizka has been extremely welcoming since beginning. With his experiences and fluency as well as excellency, no doubt he was the right candidate to fetch us from the airport. Not to mention, we got a lot of insights about Surabaya itself and some recommendations from him about culinary, where it was superb for a picky person like me. All in all, Mr Rizka issa top notch asset for the company. Thankful for the company.

Dear Gilbert L, Thank you for sharing your wonderful experience with Mr. Rizka at Novotel Samator Surabaya Timur. We are delighted to hear about the exceptional service you received, his warm hospitality, and the valuable insights he provided. It is indeed gratifying to know that Mr. Rizka's professionalism and knowledge enhanced your stay, making it memorable. We truly appreciate your kind words and are grateful for your recognition of our team member's dedication. Your feedback motivates us to maintain the highest standards of service. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 274 reviews 7.2/10 Location
  • 811 reviews 8.6/10 Room
  • 720 reviews 8.5/10 Service
  • 17 reviews 5/10 WiFi
  • 442 reviews 8.8/10 Cleanliness
  • 319 reviews 8.5/10 Breakfast
  • 280 reviews 8.7/10 Comfort
  • 241 reviews 8.9/10 Vibe

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