Name: Novotel Samator Surabaya Timur - ALL
Address: Jl. Raya Kedungbaruk No. 26-28, SURABAYA, 60298, ID
Telephone: +623199203888
Rating: 4.6

Novotel Samator Surabaya Timur

Hotel that makes every moment matter

The 264-room Novotel Samator Surabaya Timur features several restaurant and bar outlets ranging from Food Exchange, Pinisi Lounge Bar, and Damsole Pool Bar. InBalance Wellness Fitness center on-site & Spa, swimming pool and kids playroom. While for your meeting and social events, our Grand Ballroom venues can host up to 500 delegates and 10 meeting rooms to support the activity.

12 minutes to nearest Mall, 5 minutes to MERR (Middle East Ring Road) local culinary section, 10 minutes to SIER industrial area, close distance to well-known State and Private Universities, and other city attraction.

Hotel extras

264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.
Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge
InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom
A Grand Ballroom and 10 functional rooms
Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

Room

Superior Room with 1 king size bed

3 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: City View
Most of the accommodation: Corner Room
Accessible room

See availabilities

Room

Superior Room with Twin Size Bed

3 pers. max
29 m² / 312 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Room

Deluxe with Double Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Deluxe with Twin Bed

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Executive Room with 1 double bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Executive Room with 2 single beds

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Twin bed(s)
Views: City View

See availabilities

Suite

EXECUTIVE SUITE WITH 1 KING-SIZE BED

2 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

Superior Suite with 1 king size bed

3 pers. max
76 m² / 818 sq ft

Bedding 1 x King size bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Suite

Executive Suite with 1 king-size bed and 2 single beds

4 pers. max
128 m² / 1377 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: City View

See availabilities

Suite

Executive Suite with 1 king-size bed, 1 queen-size bed and 2 single beds.

6 pers. max
160 m² / 1722 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
Views: City View

See availabilities

Room

Superior Room with 1 king size bed

3 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: City View
Most of the accommodation: Corner Room
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

+62 31 99203888

+62 31 99203999

GUBENG

Railway station

Access: 6.9 km / 4.2 mi 19 min drive

Wisata Mangrove Wonorejo

Lake

Access: 5.2 km / 3.231 mi

Wisata Mangrove Gunung Anyar

Lake

Access: 5.3 km / 3.293 mi

Kenjeran Beach Amusement Park

Beach area

Access: 8 km / 4.971 mi

Superindo Merr

Shopping centre/mall

Access: 1.3 km / 0.8 mi 4 min drive

Transmart Rungkut

Shopping centre/mall

Access: 1.7 km / 0.1 mi 4 min drive

Shuttle

Shuttle scheduled

Galaxy Mall

Shopping centre/mall

Access: 4.2 km / 2.61 mi 15 min drive

Shuttle

Shuttle scheduled

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

PINISI LOUNGE BAR

The Lobby Bar is located just beside the reception area and features an American bar serving hot beverages with a local accent.

DAMSOLE POOL BAR

The Pool Bar is near the spa and fitness centre. It offers fresh and healthy drinks, hot local beverages and light meals including burgers and sandwiches. Vegetarian options are also available.

Fitness center

Stay fit while enjoying your stay at Novotel. Our fully equipped fitness centre is perfect for your exercise regime.

Enjoy a truly natural holistic massage in our InBalance Spa. Our experienced therapists will help you choose the most suitable treatment.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 700 m² / 2296 sq ft
Maximum seats capacity: 1000
Maximum capacity for banquets: 400

Find out more

Weddings

The Grand Ballroom at our Convention Centre is the best venue to accommodate weddings of up to 1000 guests. Our attractive all-inclusive packages are available on request.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 808 reviews

TripAdvisor Rating 4.8/5 2,115 reviews

Great experience with this Novotel

Stay59652883508 1/29/2026 TripAdvisor review

Had a nice experience staying in this hotel for 2 nights. Staff was very helpful from receptionist to doorman and especial thanks to Mr. Rizka who picked up us from the airport at late night and he was very polite and drove perfectly.

Dear Stay59652883508, Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay and that our staff, particularly Mr. Rizka, provided exceptional service. Your kind words motivate us to continue delivering excellent hospitality. Best Regards, David Kalalo General Manager

Good hotel in Indonesia

Rizal E 1/28/2026 TripAdvisor review

Nice and good hotel with excellent food and beverages in Surabaya. Easy to access. Hotel staff,Erlin so helpfull for all hotel arrangement

Dear Rizal E, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our food and beverages, as well as the assistance provided by our staff member, Erlin. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

Choose here over the 2 Mercure hotels in this city

gaksital 1/16/2026 TripAdvisor review

I stayed in room 2005 (Superior suite). The superior suite at this hotel was excellent, except for the curtains that didn't close properly and the JBL speaker in the bedroom that didn't work properly. Personally I liked here better than Hotel Majapahit. Late check-out - a perk for Accor elite members above platinum - was also available until 4 pm. Despite being a 4-star hotel, this hotel has an executive lounge. I'm grateful that this hotel offers a lounge for Accor platinum/diamond members. The only downside was that the breakfast menu was mostly Indonesian so I didn't have much to eat besides salad and an omelet. Other than me there were hardly any foreign guests and almost all were Indonesian. So this is completely understandable. The bar staff were all friendly, I'd like to praise a very young male intern. I put a security deposit on my Amex, but there was a problem with the deposit cancellation upon checkout. This is not the employees' fault, it is stupid BCA's problem. I hope they can resolve this issue asap.

Dear Dr. Han, Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you enjoyed the superior suite and appreciated our executive lounge amenities available for Accor platinum and diamond members. We sincerely apologize for the inconvenience you encountered with the curtains and the JBL speaker. Your feedback is valuable, and we will address these issues to enhance the comfort of our guests. Regarding the breakfast options, we aim to cater to a diverse range of tastes, and we appreciate your understanding of our menu offerings. Your comments will be taken into consideration for future improvements. We are also grateful for your kind words about our bar staff, especially our young intern, who will be encouraged by your praise. As for the security deposit issue, we appreciate your patience and understanding as we work to resolve this matter with our banking partner. Thank you once again for your feedback, and we hope to welcome you back soon. Best Regards, David Kalalo General Manager

Eko A. Business - 1/11/2026 Confirmed reviews ALL

Comfort room, clean, freash air on no smook room,

Dear Eko A., Thank you for your positive feedback regarding the comfort and cleanliness of our non-smoking rooms. We are pleased to know that you enjoyed your stay and the fresh air provided. Your comments inspire us to maintain our high standards. Best Regards, David Kalalo General Manager

Lunch buffet

Climber62513990434 1/11/2026 TripAdvisor review

The staff are friendly and attentive, quickly clearing plates and assisting guests when needed. Although the restaurant can be quite crowded during peak hours, the service remains efficient.

Dear Climber62513990434, Thank you for your positive feedback regarding our lunch buffet. We are pleased to hear that you found our staff friendly and attentive. Your comments on our service efficiency during busy times are greatly appreciated and will encourage our team to maintain these standards. Best Regards, David Kalalo General Manager

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