Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 819 reviews

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Description

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  819 reviews

TripAdvisor Rating  5.0/5  1,708 reviews

Amazing

TripAdvisor rating 5.0/5

putri a TripAdvisor review

The room is clean, tidy, comfortable, so it is suitable for a vacation with family. The service is also very good, fast and responsive. The hotel is also cool and spacious. Very cool. 5 stars for the Novotel Samator Surabaya Timur hotel. Love

Excellent service

TripAdvisor rating 5.0/5

Shinta A TripAdvisor review

stay at hotel Surabaya. Novotel Samator location is not strategic but good hotel and recommended. Spacious suite room, view towards the city. From the entrance of the room there is a sitting closet & sink and living room sofa table, large flat tv, small refrigerator, water heater, work desk and some medium-sized glass bottled mineral water in my opinion is hygienic, in the room also provided tumbler to refill drinking water in the dispenser in front of the elevator. The main room is large, there is a flat tv, large window view towards the housing & City view which is very spacious, Next to the wardrobe there is a safe deposit box, long table to put suitcases and clothes. Next to it there is a bathroom bathtub, sink, shower room and sitting closet room. for complete amenities as a 4 star hotel, for service less satisfying because many staff do not greet / greet guests when passing by but for the front part is quite good especially concierge Mas Rahman has offered to help carry luggage,

Hotel recommendation

TripAdvisor rating 5.0/5

Wahyu suhan P TripAdvisor review

Good service we've got here, the front desk officer very friendly & concierge very polite. Food breakfast delicious, and everything clean enough... the room OK and they give u amenities too The room need more wall installation to prevent the noise from neighbour... Overall U will satisfy, ...all worthed with the price you have to pay

Perfect room

TripAdvisor rating 5.0/5

Wanderer35268306678 TripAdvisor review

The room is okay, the breakfast is super good, all the staffs are helpful and polite especially Mr Rahman. The location is strategic and near to culinary spots but the hotel is far from city center maybe we need 25 - 30 minute by car. Will always come back here again and again. The best Novotel Samator

Mixed Feeling

Customer review rating 3.5/5

Jo Families - Confirmed reviews ALL

Hotel looks like have shortage of staff, the concierge slowly to react to help us with our luggage. Not so many receptionist on duty. Staff looks like very demoted not look friendly nor happy. Accessed the Executive Lounge, many of the glass are dirty. Towel Hanger broken. Chiller in room not cold at all

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Other web-users rate our hotel

  • 267 reviews 7.2/10 Location
  • 679 reviews 8.4/10 Room
  • 603 reviews 8.6/10 Service
  • 15 reviews 8.1/10 WiFi
  • 366 reviews 8.7/10 Cleanliness
  • 265 reviews 8.2/10 Breakfast
  • 73 reviews 8.2/10 Pool
  • 11 reviews 9.3/10 Bar

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