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Novotel Samator Surabaya Timur Hotel 4 stars

Customer review rating 4.4/5 1,875 reviews

ALLSAFE approved hotel

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Novotel Samator Surabaya Timur
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+ 20 Services

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 surabaya
indonesia

Tel: +623199203888

Fax: (+62)3199203999

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 10km / 6 miles - Shuttle paying

  • By train

    GUBENG At 6km / 4 miles

GPS :-7.310807, 112.77313

Hotel services

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 261 rooms
    • No room for people with reduced mobility
    • No family room
    • 13 connecting rooms
    • 210 non-smoking rooms
    • 23 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • JUANDA Additional charge
    • SUB Additional charge
  • Basement and Semi Basement Additional charge
    • On site
    • Public
Well-being
  • Damsole Pool Bar Currently unavailable
    • Outside
    • On site
  • InBalance Wellness Currently unavailable
    • On site
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years

Our accommodation(s)

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 700

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Novotel Samator Surabaya Timur

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,875 reviews

TripAdvisor Rating 4.5/5

339 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, Good Stay, Good Service, and Good Room

Customer review rating 4.5/5

Alex M. Families - 18/10/2021 Confirmed reviews ALL

Greatly enjoyed our stay in your hotel. Very accommodating, even when i have to check out 1 day before, they help me to do refund without any penalty. THEN i check in back again because the super change of the schedule, they even help me nicely without any problem or delay. Special thanks to Dwi (FO Agent i believe) and all the reservation team to make it happen. Thanks Novotel, we will be back.

Dear - ALEX M., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Dwi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Never Disappointed Me

TripAdvisor rating 5.0/5

Culture04127589723 Business - 17/10/2021 TripAdvisor review

I'm always indulged with the Hospitality from Pre Stay until Check Out Love their treatments to me, then even greet me by my name whenever I cross the Lobby Floor at any time, fells like home for me. The New Executive Suite concept really nice for Business Travelling Food also Great for Dine In at the dining area, although I have to admit for food quality by Room Service slightly underrated due to Service Speed. but it's ok, I'll order snacks and drink next time for Room Service.

Dear Culture04127589723, Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your wonderful feedback to our team member. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, David Charles Kalalo General Manager

well located

Customer review rating 3.5/5

Rosa Families - 12/10/2021 Confirmed reviews ALL

The first response was not so good, the receptionist was slow, then I had to reconfirm to make sure the rooms that had been booked online could be served. Another thing related to the compatibility between rooms booked online and notes (ex. connecting doors room) were not fulfilled with full reasons, even though I had ordered one week before coming. Everything else is fine and no problem.

Dear ROSA D., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David C. Kalalo General Manager

Comfort room

Customer review rating 4.0/5

Boggy Business - 12/10/2021 Confirmed reviews ALL

I love the clean and comfort room, and for the room service promo in tv better to update, its different promo went i order for food, but overall its good

Dear BOGGY R., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good enough

Customer review rating 4.0/5

A. W. Friends - 10/10/2021 Confirmed reviews ALL

the hotels is good enough for staycation.. the room, staff, served, and especially the food i love it..

Dear W. A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Well located and clean

Customer review rating 4.5/5

Robby Families - 07/10/2021 Confirmed reviews ALL

Clean room and hotel for overall

Dear ROBBY T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Awesome

Customer review rating 5.0/5

Erica Couples - 03/10/2021 Confirmed reviews ALL

The room is so spacious, clean and cozy All the staff was so friendly and nice This is my second time stay at Novotel Samator and surely will back again

Dear ERICA T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C Kalalo General Manager

Great hotel for business and travelling

Customer review rating 4.5/5

Alvin K. Business - 01/10/2021 Confirmed reviews ALL

Everytime i went to sby for work, i always stay at novotel samator. Beside its close to office, the hotel suit me very well.

Dear ALVIN k., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Enjoy privileges

Customer review rating 4.0/5

Henry S. Couples - 29/09/2021 Confirmed reviews ALL

Enjoy privileged facilities at the hotel

Dear HENRY S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Nice stay

Customer review rating 4.5/5

Aganugraha Solo - 28/09/2021 Confirmed reviews ALL

Helpful staff, nice room, nice swimming pool

Dear AGUNG KUSUMO N., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C, Kalalo General Manager

nice room and facility

Customer review rating 3.5/5

Sony T. Business - 27/09/2021 Confirmed reviews ALL

I like the room, facilty like gym, pool, spacious land of hotel.

Dear SONY T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Great experiences, excellent service.

TripAdvisor rating 5.0/5

yudytjahjono Business - 25/09/2021 TripAdvisor review

I am a repeater guest in this hotel. Even though I got a little disappointment with the new guest-relation staff, everything was perfectly arranged for me as a Platinum member. I appraise Mrs. Maria, the duty manager, who always patiently and diligently heard my critics regarding the hotel service, and do her best with her excellent service to fulfill my request. The breakfast was great, with excellent COVID-19 protocol.

Dear Mr. Yudy Tjahjono, Thank you for your loyalty as a Accor Platinum member! Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your wonderful feedback to our team member, specially to Ms. Maria. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, David Charles Kalalo General Manager

Just normal

Customer review rating 3.5/5

Daniel Business - 23/09/2021 Confirmed reviews ALL

As an Accor membet, seems your hotel counts for every penny, somehow makes uncomfortable

Dear DANIEL L., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay, nice rom

Customer review rating 4.5/5

Alia Couples - 18/09/2021 Confirmed reviews ALL

I always had a great time staying in novotel, I really love the room and the service. Not to mention that the food is really awesome❤️

Dear KHUMAIRA ALIA A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

birthday staycation

TripAdvisor rating 4.0/5

mikesub 01/09/2021 TripAdvisor review

i feel happy and satisfy when i stay at novotel somerset. they prepare room well. and all my request implemented and prepare by angga at the room before i check in. reception and concierge is very helpful and fast during my check in proses. good job and see u at my another stay.

Dear Mikesub, Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your wonderful feedback to our team member, specially to Mas Angga reception and also to conciege team. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, David Charles Kalalo General Manager

2nd getaway stay at this modern hotel in East Surabaya

TripAdvisor rating 4.0/5

Andi M 17/03/2021 TripAdvisor review

We booked 2 nights for our 2nd getaway leisure stay at Novotel Samator East Surabaya. The hotel rate is higher than our 1st stay back in November 2020, even for the lowest rate that comes with no breakfast for the Superior room. The service during check-in and check-out are faster now. We were given room 616, which was not completely cleaned as we noticed there was a leftover mineral water bottle in the mini fridge. The room and facilities are great, except that it had a slight smell of cigarettes (probably because it was functioned as a smoking room before) and also the toilet plumbing was leaking quite bad. The location is excellent, as we can explore some culinary options around MERR area nearby the hotel without worrying about the car parking as it is very spacious and free of charge for hotel guests. We also enjoyed the gym and the swimming pool, which now already equipped with a small roof around it to protect us from direct sunlight. The minus point is the crowded hotel lifts, but they already activated all 3 available lifts so not much can be done to resolve this issue (unless they plan to build more lifts in the future).

Dear Andi M, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback about our service improvement during your check in and check out time. Regarding few thing that we still not perfect on it, thank you for your kindness to inform us. We will makesure you to do some improvement, specially our room that have slightly smell of cigarette, toilet plumbing leaked quite bad. And also regarding our crowded lift due to our hotel had an family group, we will discuss with management to get the best result. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Nice staycation

TripAdvisor rating 5.0/5

NdRe27 15/02/2021 TripAdvisor review

Thank you for Novotel Samator hospitality, I did enjoy during my 2nd stay in here also they indeed recognize their member loyalty while stay here. Room was spacious and in the corner room, welcome amenities was perfect. I did enjoy room and my breakfast. Few things need to improve I hope for my next stay i.e. : 1. Please make sure a towel on wash basin did not have a stain, I saw one of it. 2. During breakfast I hope kitchen staff could remind guest to wear mask or wear it properly while they queue for food serving because I saw 2 person did not wear mask and wear it properly and talking with food serving staff while choose their food (This just my suggestion because this for ours own good during pandemic). Thank you

"Dear Ndre2733, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with cleanliness. Regarding few thing that we still not soperfect, thank you for your kindness to inform us. We will makesure you to do some improvement, specially about stain on our towel and wash basin. And about our staff that didn't wear mask properly during breakfast time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager "

Novotel, no dissatisfaction, as always

TripAdvisor rating 5.0/5

WillyOctavianus Business - 11/01/2021 TripAdvisor review

Novotel has been a standard of how I choose a hotel. All love and standards started with Novotel Semarang long-long time ago, to the moment where almost all of the staffs know who I am. I tried Novotel Ngagel Surabaya some years ago... this one not that bad, but not quite "Novotel". Last week I stayed on Novotel Samator Surabaya for the first time. Two nights. I changed room after the first night because of the shower problem. Not so big deal problem, and they helped to move my stuffs into the new room anyway. "What dissatisfied me in this hotel?", "What failed me this time?". Nothing. I could not complain about anything. You have high standard as always, Novotel... Keep it up!

"Dear Mr. Willy Octavianus, Thank you for having selected Novotel Samator Surabaya Timur as your preferred stay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, specially regarding our high standarts. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your wonderful feedback to our team. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerelly, David Charles Kalalo General Manager"

Dalam perhatian khusus

TripAdvisor rating 3.0/5

alexlee988 11/01/2021 TripAdvisor review

I stayed at the Novotel room suite room there are red stains on the blankets and mattress sheets when it was replaced it turned out that there was the same thing the third time it was replaced and just clean the quality of the very black towels is not suitable for a 4 star hotel for access to the side door of the hotel to the car park lift is very easy to access but is often locked only open when it rains I was locked at night without notification from the security guard for the security guard there is no friendly and smile for the room because I chose the suite, of course it was spacious and spacious but my bathroom window leaks when it rains room 2105

"Dear Mr. alexlee988., Warmest greetings from Novotel Samator Surabaya Timur Thank you for staying with us and taking your time to write on your feedback. On behalf of our management, I convey our sincerest apology for any inconvenience you had experienced during your previous stay with us. Regarding stains at your blankets and mattress sheets inside your room. Please rest assured that we are taking your feedback as an appropriate measure to improve our procedure and train our staff specially to our security team. We are expecting to have another chance to give you a better experience in the future. For any further assistance needed please feel free to contact us. Thank you for your kind attention. Sincerely, David Charles Kalalo General Manager "

Looks OK but,,,

TripAdvisor rating 3.0/5

LoVi_1611 02/12/2020 TripAdvisor review

Pros : 1. Quick check in, helpful receptionist. I accidentally left my ID and member card and they sent it to my room. 2. First impression when i entered the room : it was Ok, nice room, quite spacious 3. The AC was freezing but it's OK 4. Wifi was OK 5. Hot water was OK Cons : 1. I found a piece of french fries hidden inside some decoration in the desk and I also found used tissue hidden in the sofa. And when I turned over a pillow, there was little stain on the sheets. 2. They charged me for delivering food that I ordered outside by online apps so I had to go down and get it myself. 3. No small towel and tissue paper on sink area. 4. Shower area quite slippery

Dear LoVi_1611, First and the foremost, allow me to thank you for having selected Novotel Samator Surabaya Timur as your preferred destination. Happy to hear that you enjoy our facility and I have also taken noted on your other constructive feedback regarding the service of our team and for that my unreserved apology. I will personally take it seriously to review, investigate and implement for better improvement and address to our team accordingly to take a further action with more training. I would be happy to have opportunity in the future to serve you with a genuine service. Kindly allow me to be in your contact shall you need further assistance and in the meantime, I really do look forward to welcoming you back to our hotel. Sincerely Hendri Ari Perdana Operational Manager

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