Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 731 reviews

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Novotel Samator Surabaya Timur - Image 1
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Novotel Samator Surabaya Timur - Image 4
Jl. Raya Kedungbaruk No. 26-28, 60298 SURABAYA, Indonesia

Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Telephone
Fax +62 31 99203999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  731 reviews

Customer review rating 4.5/5

Suputin /. R. R. E. Business - Confirmed reviews ALL

Good stay, good food, hospitable

Customer review rating 5.0/5

Lendik M. E. C. Families - Confirmed reviews ALL

My stay at Novotel was exceptionally comfortable and pleasant, providing a well-balanced combination of relaxation, convenience, and quality service. From the moment of arrival, the check-in process was smooth and efficient, supported by professional and welcoming staff who were attentive to every detail. thanks for upgrade to suit as accors member.

Dear Lendik M. E. C., Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you found your experience comfortable and that our team provided you with attentive service. We appreciate your loyalty as an Accor member and are pleased that you enjoyed the suite upgrade. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best Regards, David Kalalo General Manager

Customer review rating 3.5/5

Oveldo H. J. Business - Confirmed reviews ALL

good

Dear Oveldo H. J., Thank you for your feedback. We strive to provide an exceptional experience for our guests, and we appreciate your comments. Should you have more specific concerns in the future, please do not hesitate to share them with us. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Dimas A. Families - Confirmed reviews ALL

All the staff at Novotel Samator Surabaya were exceptionally friendly and welcoming. I truly enjoyed the salmon garang asem—it was delicious and beautifully prepared. The seafood fried rice was also very flavorful. My two daughters especially loved spending time at the playground, which made our stay even more enjoyable and perfectly suited for families.

Dear Dimas A., Thank you for taking the time to share your delightful experience at Novotel Samator Surabaya Timur. We are thrilled to hear that your stay was memorable, especially for your daughters who enjoyed the playground. It is always our goal to create a family-friendly environment, and we are pleased that you found our offerings suitable for your needs. We are also glad to know that you appreciated the dining experience, particularly the salmon garang asem and seafood fried rice. Your kind words about our team’s hospitality will certainly be conveyed to them, as it motivates us to maintain our high standards of service. We look forward to welcoming you and your family back in the future. Best Regards, David Kalalo General Manager

Customer review rating 3.0/5

Hartanti .. Business - Confirmed reviews ALL

When I was staying in room 1918, the hair dryer I was using short-circuited and exploded, emitting sparks, and the electricity in the room immediately went out. Thankfully, the technician team immediately came to fix the problem. Then the sink also leaked, causing water to pool under the sink. The next morning, I complained to the customer service in the lobby, asking for a room change or repairs to the room, then I went to the office. The hotel staff said they would contact me with a solution, but no one contacted me all day. I arrived that evening and went to my room as usual, hoping that everything I had complained about had been fixed.

Dear Hartanti, Thank you for taking the time to share your experience during your stay with us. I sincerely apologize for the issues you encountered with both the hair dryer and the sink in your room. I appreciate your commendation of our technician team's prompt response, but I regret that the follow-up regarding your concerns did not meet your expectations. This is not reflective of the service standards we strive to uphold at Novotel Samator Surabaya Timur. Your feedback regarding the lack of communication is invaluable, and I assure you that it will be reviewed with our team. We recognize how important it is for our guests to feel heard and supported during their stay. While I cannot change your experience, please know that we are committed to enhancing our service protocols to avoid similar occurrences in the future. We hope to have the opportunity to welcome you back for a more satisfactory experience. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 155 reviews 7.7/10 Location
  • 465 reviews 8.7/10 Room
  • 422 reviews 8.7/10 Service
  • 15 reviews 7.5/10 WiFi
  • 258 reviews 8.5/10 Cleanliness
  • 211 reviews 7.6/10 Food
  • 180 reviews 8.5/10 Breakfast
  • 174 reviews 8.3/10 Comfort

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