Novotel Samator Surabaya Timur 4 stars

Name: Novotel Samator Surabaya Timur - ALL
Address: Jl. Raya Kedungbaruk No. 26-28, SURABAYA, 60298, Indonesia
Telephone: +623199203888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,045 reviews

Jl. Raya Kedungbaruk No. 26-28, 60298 SURABAYA, Indonesia

Description

Novotel Samator Surabaya Timur

Hotel that makes every moment matter

The 261-room Novotel Samator Surabaya Timur features several restaurant and bar outlets ranging from Food Exchange, Pinisi Lounge Bar, and Damsole Pool Bar. InBalance Wellness Fitness center on-site & Spa, swimming pool and kids playroom. While for your meeting and social events, our Grand Ballroom venues can host up to 500 delegates and 10 meeting rooms to support the activity.

12 minutes to nearest Mall, 5 minutes to MERR (Middle East Ring Road) local culinary section, 10 minutes to SIER industrial area, close distance to well-known State and Private Universities, and other city attraction.

Hotel extras

261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.
Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge
InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom
A Grand Ballroom and 10 functional rooms
Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

ALLSAFE approved hotel

Our accommodation(s)

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

Room

Superior Room with 1 king size bed

3 persons
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: City View
Most of the accommodation: Corner Room
Accessible room

Room

Superior Room with Twin Size Bed

3 persons
29 m² / 312 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Deluxe with Double Bed

2 persons
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Deluxe with Twin Bed

2 persons
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

+62 31 99203888

+62 31 99203999

GUBENG

Railway station

Access: 6.9 km / 4.2 mi 19 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Take advantage of our Flight + Hotel offers

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Our guest reviews

unsatisfied room services

Anonymous Business - 5/23/2023 Confirmed reviews ALL

1. The operator didn't answer the call, even he answered & replied to my request, the request to be followed up took so long & even I didn't get my request such us additional mineral water & taking back the iron that I borrowed after I said I'm done for ironing my clothes. 2. The towel I got in my room, there was a stain, I don't know it is used or new, it just folded tidy right up the towel hanger & when I used it, I saw the brown stain. But the usher at lobby helped me to warmed up my meal & gave it to me straight to my room, thank you for that & I'm really grateful for this services.

Breakfast not worth it

Ricky Families - 5/21/2023 Confirmed reviews ALL

Menu breakfast kurang sesuai dengan harganya

Dear RICKY G., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Reception is a challenge that day

Peter Solo - 5/18/2023 Confirmed reviews ALL

Came at 1200. Got a dirty room with a big brown.. "dry blood like" stain on the room floor carpet. From the way the room cleanliness looks like it's the "worse" room I ever been in this hotel. Not that i notice this type of room in any other hotel but.. really? Here in novotel? I have to change room but after a call the reception ask to check by the cleaning service which is not quick enough so I have to wait 8n the room. Later on I go down to the counter and they ask me to wait , but i got appointment so 8 have to leave. When i return they gave me a better 9ne but not as i requested (Citi view) anyway it is the first time i encounter this problem in Samator. Hope next time they return back to their original service quality . By the way the apps seem error previous 2 days prior my booking. Shouldn't be happen

Recommended Hotel in Surabaya city

Agus A 5/16/2023 TripAdvisor review

Novotel samator Surabaya is the nice place. 1. The room 1803 is good, Ac was cool and comfortable 2. Completed facility needed 3. The taste food were delicious 4. Most especially with the staff likes pak Rizka - FO, very helpfull and kindly to guiding us. Thanks,

Dear AgusaX418RH, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially to Pak Rizka that has been give the best service during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Anonymous Business - 5/14/2023 Confirmed reviews ALL

Waiters resto need improve the service Have problem with hot water in the bathroom

Dear ELLA S., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience during stay specifaclly about our services and also water temperature in our bathroom did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David C. Kalalo General Manager

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