Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 804 reviews

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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  804 reviews

TripAdvisor Rating  4.8/5  2,069 reviews

Good

TripAdvisor rating 5.0/5

Safiah G TripAdvisor review

Stayed here for my vacations with family. Had a wonderful time. Hotel room is clean. Staff are great and helpful. Welcome us with a welcome drinks upon checking in. Mr Rizal from the concierge always welcoming and assisting us through out our stay here. Will definitely come back here again given the opportunity.

Dear Safiah G, Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you and your family had a wonderful time and appreciated the cleanliness of your room, as well as the assistance from our dedicated staff, including Mr. Rizal. Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Best Regards, David Kalalo General Manager

Cool Hotel

TripAdvisor rating 5.0/5

Iffan A TripAdvisor review

Nice hospitality and facility. Terutama bagian FO atas nama Mas Bambang. Very helpfull at check in time. Terima kasih Novotel.

Kepada Iffan A, Terima kasih atas ulasan positif Anda. Kami sangat senang mendengar bahwa Anda menikmati fasilitas kami dan mendapatkan pelayanan yang baik dari tim Front Office, khususnya Mas Bambang. Umpan balik Anda sangat berarti bagi kami. Hormat kami, David Kalalo General Manager

Good Stay

TripAdvisor rating 5.0/5

Rifany I TripAdvisor review

The place is very comfortable to stay, the staff is friendly and helpful. The hotel is clean, the location is strategic in east surabaya, it can be a choice to stay if you go to Surabaya.

Dear Rifany I, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff friendly and helpful. Your kind words motivate us to continue providing excellent service. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Yudy T. Business - Confirmed reviews ALL

i am a frequent visitor of the Novotel Samator. even though the staffs changed, they did maintain their professional and best service. now accor plus platinum can enjoy again the high tea/snack and free flow softdrink/beer from 16:00-21:00 in the 25th floor.

Dear Yudy T., Thank you for your kind words regarding your recent stay. We are pleased to hear that you continue to enjoy our services and amenities, including the offerings on the 25th floor. Your loyalty as a frequent visitor is greatly appreciated. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Ari W. S. Couples - Confirmed reviews ALL

Always expected the unexpected! What a tremendous experience we had! Thank you for creating such a pleasant and welcoming environment throughout our stay.

Dear Ari W. S., Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed the welcoming environment we strive to create for our guests. Your positive feedback is greatly appreciated. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 200 reviews 7.5/10 Location
  • 556 reviews 8.7/10 Room
  • 495 reviews 8.6/10 Service
  • 16 reviews 8.5/10 WiFi
  • 312 reviews 8.3/10 Cleanliness
  • 270 reviews 7.5/10 Food
  • 211 reviews 8.4/10 Breakfast
  • 204 reviews 8.4/10 Comfort

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