Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 750 reviews

Novotel Samator Surabaya Timur - Image 1
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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Room 1

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  750 reviews

Customer review rating 4.0/5

Marko K. Business - Confirmed reviews ALL

Dear Marko K., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed and staff welcoming. We appreciate your comments about the door lock and breakfast variety, as they help us to enhance our services. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Jona F. T. Families - Confirmed reviews ALL

Dear Jona F. T., Thank you for your positive feedback regarding our service and accommodations. We are pleased to hear you enjoyed your stay and appreciate your comments about our staff's dedication. Your insights are valuable to us as we continually strive to enhance our guest experience. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Herlin K. Couples - Confirmed reviews ALL

Dear Herlin K., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfortable and clean accommodations, as well as the variety at our breakfast buffet. Your compliments about our staff, particularly Arsha, are greatly appreciated. Best Regards, David Kalalo General Manager

Customer review rating 5.0/5

Elisa R. Business - Confirmed reviews ALL

Dear Elisa R., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our facilities, hospitality, and the dining experience. Your positive comments inspire our team to continue providing exceptional service. We look forward to welcoming you back soon. Best Regards, David Kalalo General Manager

Customer review rating 2.0/5

Nadya K. Families - Confirmed reviews ALL

Dear Mrs Nadya K., Warmest Greetings From Novotel Samator Thank you for sharing your feedback regarding your recent stay with us. While I am pleased to hear that your check-in experience was smooth and you found our facilities satisfactory, I regret to learn that your rooms did not receive the requested cleaning and that you experienced discomfort with the temperature. Your comments are valuable, and we will ensure that they are reviewed with our housekeeping team to enhance our service in the future. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 141 reviews 8/10 Location
  • 435 reviews 8.9/10 Room
  • 408 reviews 8.8/10 Service
  • 14 reviews 7.8/10 WiFi
  • 242 reviews 8.8/10 Cleanliness
  • 188 reviews 7.3/10 Food
  • 167 reviews 8.6/10 Comfort
  • 148 reviews 8.2/10 Breakfast

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