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ibis budget Surabaya Diponegoro 2 stars

Customer review rating (ALL Rating) 4.4/5 109 reviews

ALLSAFE approved hotel

ibis budget Surabaya Diponegoro
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+ 16 Services

Hotel extras

  • Budget Hotel in city center of Surabaya

  • close to convenience stores and restaurants

  • 500m from Rahmad Mosque and GKI Church

  • Surrounded by entertainment venues such as karaoke bars and pubs

  • 10 minutes drive to Tunjungan Plaza, Ciputra World Mall, Sutos Mall

Hotel location

ibis budget Surabaya Diponegoro

Jalan Raya Diponegoro no 183
Darmo Wonokromo
60241 surabaya
indonesia

Tel: +623199537111

Fax: (+62)31/99537222

Check-in from 14h00

Check out up to 12h00

  • PURABAYA (BUNGURASIH) :  PURABAYA

  • By plane

    JUANDA AIRPORT At 22km / 13.67 miles - Shuttle paying

  • By train

    GUBENG STATION At 3.8km / 2.36 miles

  • By train

    GUBENG STATION At 4.5km / 2.8 miles

GPS :-7.281733, 112.731528

Hotel services

DIPO BREAKFAST CORNER Non contractual photo

Located on L floor, overlooking the famous Diponegoro street, the restaurant serves Continental breakfast and local Surabaya cuisine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 138 rooms
    • One room for people with reduced mobility
    • No family room
    • One connecting room
    • 138 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • JUANDA AIRPORT Additional charge
    • SUB Additional charge
  • Basement
    • On site

Our accommodation(s)

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 65 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

109 reviews

TripAdvisor Rating 4.0/5

565 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay, solid room, good price, need to improve the cleanliness and internet

Customer review rating 3.5/5

A Solo - 18/11/2021 Confirmed reviews ALL

The room has modern design, and at some point, doesnt feel like budget hotel even better than old design of Ibis brand hotel. However, it was lack in the cleanliness, found so many ants on the floor. Also, housekeeping team have to improve the way they conducted cleaning. Sorry to say, but I asked them to wipes their hand with sanitizer before changing my bed linen. Other than that, internet was quite bad, I didn't managed to logged in my laptop. And next day after, engineering came and solved it. However, the internet speed, was considerably slow. In my opinion, it didn't helped that much if I had to work from Hotel.

Good stay

Customer review rating 4.5/5

Anugraha Solo - 08/11/2021 Confirmed reviews ALL

Good located, near city center, got special room for member, unfortunately carpark is quite small.

Too crowd so many people sitting in corridor

Customer review rating 2.0/5

Ivon E. L. Families - 08/11/2021 Confirmed reviews ALL

Too crowd so many people sitting in corridor Some bring the chair on the corridor near lift N children running there and screaming

Well located

Customer review rating 3.0/5

Justin Business - 17/09/2021 Confirmed reviews ALL

Nice room, Fast response. Unexperienced GSA (when check-in)

Dear Mr. Tjhia Justin W., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. Regarding your feedback about deposit, actually this is one of our standard operational procedure that we implemented to all of our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

So-so

Customer review rating 4.5/5

Rizky P. Business - 09/08/2021 Confirmed reviews ALL

Before i made reservation i called to the hotel for confirming is the bussiness center available at the lobby cause i had something to do with my task. Unfortunately, Computer bussiness center didn’t work

Dear Mr. Rizky P., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. Regarding your feedback about our computer, we do apologize for the inconvenience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Great place

Customer review rating 4.0/5

Bintang B. Solo - 23/03/2021 Confirmed reviews ALL

Overall it was good experience n environment, but u should crosscheck about water heater, it wasn’t hot enough for shower in early morning.

Dear Mr. Biintang B., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Well located

Customer review rating 4.0/5

Can J. Business - 31/01/2021 Confirmed reviews ALL

Small room but neat and clean

Dear Mr. CAN J., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Pleasant stay and well location

Customer review rating 5.0/5

Yeva Solo - 19/01/2021 Confirmed reviews ALL

Pleasant stay and well location, thank you for the sparkle from the heartist was set on my room.

Dear Ms. YEVA SOLINA P., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Good

Customer review rating 5.0/5

H. B. Couples - 18/12/2020 Confirmed reviews ALL

Good

Dear Mr. B. H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Very good hotel

Customer review rating 5.0/5

Doni A. Families - 08/12/2020 Confirmed reviews ALL

Lovely hotel and good service

Dear Mr. DONI A., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Good stay & Well located

Customer review rating 5.0/5

Yeva Friends - 03/11/2020 Confirmed reviews ALL

Everything is excellent! Keep it up guys..

Dear Ms. YEVA SOLINA P., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elok - Hotel Manager in Mission

Well good

Customer review rating 5.0/5

H. B. Solo - 31/10/2020 Confirmed reviews ALL

Well good

Dear Mr. B. H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elok - GSM

As expected!

Customer review rating 5.0/5

H. B. Couples - 26/09/2020 Confirmed reviews ALL

Fast checkin ,fast checkout ,even in the middle of the night room was clean staff was friendly when checkin also checkout

Dear Mr. B. H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

nice location.

Customer review rating 4.5/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

good stay. only not all in room dining menu available.

Dear NENDYO H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Good location

Customer review rating 5.0/5

Wa Friends - 11/03/2020 Confirmed reviews ALL

Recomended hotel with low budget.

Dear Mr. WENNY T., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

good stay

Customer review rating 5.0/5

Andre H. Business - 11/03/2020 Confirmed reviews ALL

very clean room & well located & value for money

Dear Mr. ANDRE h., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Bed is comfortable

Customer review rating 3.5/5

Meilie Families - 04/03/2020 Confirmed reviews ALL

The elevator doesn’t work a little troublesome, and my smart key to access the room was lost of code on the 2nd day. It made me not able to enter the room nor use the lift. Overall the staff and housekeeping was good. Thank you.

Dear Mrs. MEI LIE T., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Well located good stay

Customer review rating 5.0/5

Anonymous Couples - 26/02/2020 Confirmed reviews ALL

Nice place for stay

Dear Mr. ARIE S., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Clean, Efficient, but not Comfortable

TripAdvisor rating 2.0/5

Robert S Business - 30/08/2019 TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

good deal

TripAdvisor rating 4.0/5

laurencep228 Solo travel - 21/01/2018 TripAdvisor review

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

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