ibis budget Surabaya Diponegoro 2 stars

the first things is great location and also value for money. budget hotel, but doesn't look at budget at all.

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

A comfort room with affordable price. The hotel is very clean, the hot water worked perfectly.

Another typical budget hotel

Comfort but the shower in the bathroom didn't work perfectly. Hot water would be very hot water. And the hotel wasn't providing any toothbrush and toothpaste

Satisfy

Thank you ibis, you upgrade my room to 3 person capacity. Because I ask about twin beds no smoking room, but they didnt have room available

Overall very satisfied

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.

This hotel is the best airport hotel in the town, you can get direct access to airport. It's located exactly at the airport, at Terminal 1 Juanda. This hotel provide the best for your need, breakfast ready, the room not to big but the IBIS design it very good to our comfort.

Fast check in and check out process Standard room is very compact. Enough for 2 persons. But not sure how to Air Conditioner is good. Do not expect fancy bathroom nor a good breakfast nor a good view from your room.... :)

This is our second times, staying at Ibis Budget Surabaya Airport, as well CGK Airport bis Budget Hotel, they provide nice resting place, before catching early flight or to meet early morning schedule. The breakfast nice, serving at very early morning, for us to have cup of cafe with slice of toast. Hotel service comfortable with friendly staff, and room cleanliness. Overall, we are satisfied to stay at the hotel, and get the business done.