ibis budget Surabaya Diponegoro 2 stars

Customer review rating 4.4/5 82 reviews
ibis budget Surabaya Diponegoro
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Budget Hotel in city center of Surabaya

  • close to convenience stores and restaurants

  • 500m from Rahmad Mosque and GKI Church

  • Surrounded by entertainment venues such as karaoke bars and pubs

  • 10 minutes drive to Tunjungan Plaza, Ciputra World Mall, Sutos Mall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • JUANDA AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

ibis budget Surabaya Diponegoro

Jalan Raya Diponegoro no 183
Darmo Wonokromo
60241
surabaya
indonesia

Tel: +623199537111

Fax: (+62)31/99537222

Contact email

Check-in from 14h00

Check out up to 12h00

  • PURABAYA (BUNGURASIH) :  PURABAYA

  • By plane

    JUANDA AIRPORT At 22km / 13.67 miles - Shuttle paying

  • By train

    GUBENG STATION At 3.8km / 2.36 miles

  • By train

    GUBENG STATION At 4.5km / 2.8 miles

GPS :-7.281733, 112.731528

Our accommodations

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

Accessible room

Standard Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
Accessible room

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 65 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

82 reviews

tripadvisor

TripAdvisor Rating 4.0/5

410 reviews

nice location.

Customer review rating 4.4/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

good stay. only not all in room dining menu available.

Good location

Customer review rating 4.4/5

Wa Friends - 11/03/2020 Confirmed reviews ALL

Recomended hotel with low budget.

good stay

Customer review rating 4.4/5

Andre H. Business - 11/03/2020 Confirmed reviews ALL

very clean room & well located & value for money

Bed is comfortable

Customer review rating 4.4/5

Meilie Families - 04/03/2020 Confirmed reviews ALL

The elevator doesn’t work a little troublesome, and my smart key to access the room was lost of code on the 2nd day. It made me not able to enter the room nor use the lift. Overall the staff and housekeeping was good. Thank you.

Well located good stay

Customer review rating 4.4/5

Anonymous Couples - 26/02/2020 Confirmed reviews ALL

Nice place for stay

simple check in also get breakfast.

Customer review rating 4.4/5

H. Business - 26/01/2020 Confirmed reviews ALL

Simple check in also get breakfast even not so big breakfast but are enought

Good enough

Customer review rating 4.4/5

Tara Business - 19/01/2020 Confirmed reviews ALL

Good enough, but there was a spider web in toilet. The room are clean, comfy bed. Good and friendly service from the staff.

Decent hotel for your short stay

Customer review rating 4.4/5

Felix Families - 13/01/2020 Confirmed reviews ALL

Hotel is nice and rooms are in a food condition (booked 3 rooms for my family). Amenities and room space rather small and the bed size i think not full queen size bed as advertised in the accor apps, it actually smaller than queen size i think. Services is ok but very limited car park for guests.

Recommended Place to Stay

Customer review rating 4.4/5

Widya A. R. Couples - 15/12/2019 Confirmed reviews ALL

1. I wasn't given any toothpaste & toothbrush in my room, and I forgot to ask the customer service. 2. The parking is too small for motorcycle. The rest is I enjoy ibis budget, recommended place to stay. Simple modern design on its room

Satisfying

Customer review rating 4.4/5

Sintya Business - 18/09/2019 Confirmed reviews ALL

great

Dear Ms. SINTIA O., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

very reasonable to stay here

Customer review rating 4.4/5

Andre H. Business - 11/09/2019 Confirmed reviews ALL

the first things is great location and also value for money. budget hotel, but doesn't look at budget at all.

Dear Mr. Andre h., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

Clean, Efficient, but not Comfortable

TripAdvisor rating 4.0/5

Robert S Business - 30/08/2019 TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

A Nice Stay

Customer review rating 4.4/5

Aditya J. Solo - 17/08/2019 Confirmed reviews ALL

A comfort room with affordable price. The hotel is very clean, the hot water worked perfectly.

Dear Mr. Aditya J., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your feedbacks regarding your stay at the ibis Budget Surabaya Diponegoro… It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

CUKUP

Customer review rating 4.4/5

Natanael Business - 01/08/2019 Confirmed reviews ALL

Another typical budget hotel

Bapak Natanael Bagenda yang terhormat, Terima kasih Anda telah meluangkan waktu untuk mengisi survey online dari kami dan membagi komentar bahwa Anda cukup untuk tinggal Hotel ibis budget Surabaya Diponegoro, istilah cukup ini semoga dalam artian yang positif dimana Anda cukup puas. Point yang Anda berikan cukup baik, dari mulai efisiensi check in dan check out, dan keramahan staff kami Hanya dalama hal akomodasi, atau kamar yang Anda tempati tidak memberikan kesan yang menyenangkan dari point yang Anda berikan, untuk hal ini kami mohon maaf yang setulusnya. Kami sangat senang apabila Anda mau berbagi hal yang menjadikan pengalaman Anda tidak menyenangkan selama Anda menginap di ibis budget Surabaya Diponegoro, seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu yang menyukai pengalaman mereka selama tinggal di hotel ini. Salam hormat selalu Michael Frank - General Manager

Overall i satisfied with all services

Customer review rating 4.4/5

Nabila Couples - 31/07/2019 Confirmed reviews ALL

Comfort but the shower in the bathroom didn't work perfectly. Hot water would be very hot water. And the hotel wasn't providing any toothbrush and toothpaste

Dear UZDATUN N., Thank you so much for taking the time to tell us about your experience at the ibis budget Surabaya Diponegoro. the rating given is very positive, I am sorry reading that you have a problem with hot water, please allow me to express my sincerest apologies. Room amenities we will upgrading, to ensues all room equipped with proper bath room amenities. Department involved has informed directly regarding this issues , since your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Frank - General Manager

Mr

Customer review rating 4.4/5

Michael Friends - 29/07/2019 Confirmed reviews ALL

Satisfy

Bapak WENNY T. yang terhormat, Kami sangat berterima kasih atas kesediaan Anda mengisi online survey dari kami, Rating dari Anda mengenai kunjungan Anda di ibis budget Surabaya Diponegoro. sangat positif. Hal positif ini segera kami bagikan kepada staff di seluruh Departemen, bagi kami komentar dan rating dari Anda menjadi motivasi tersendiri karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Michael Frank - General Manager

10 hours sleep

Customer review rating 4.4/5

Alice B. Families - 08/07/2019 Confirmed reviews ALL

Thank you ibis, you upgrade my room to 3 person capacity. Because I ask about twin beds no smoking room, but they didnt have room available

Dear ALICE b., I would like to sincerely thank you for staying with ibis budget Surabaya Diponegoro and for taking the time to share your experience during your stay. Your positive experience during your stay and the staff upgrading room to 3 (three) person capacity, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. All staff of ibis budget Surabaya Diponegoro are looking forward to welcoming you back in the near future. Sincerely, Michael Frank - General Manager

Worth the price

Customer review rating 4.4/5

Prasetia G. Couples - 05/07/2019 Confirmed reviews ALL

Overall very satisfied

Dear Mr. Prasetya G., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your feedback regarding your stay at the ibis Budget Surabaya Diponegoro… It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

good deal

TripAdvisor rating 4.0/5

laurencep228 Solo travel - 21/01/2018 TripAdvisor review

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Poor check-in service

TripAdvisor rating 4.0/5

tcy686 Family - 04/12/2017 TripAdvisor review

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager
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