ibis budget Surabaya Diponegoro 2 stars

Everything is excellent! Keep it up guys..

Well good

Fast checkin ,fast checkout ,even in the middle of the night room was clean staff was friendly when checkin also checkout

good stay. only not all in room dining menu available.

Recomended hotel with low budget.

very clean room & well located & value for money

The elevator doesn’t work a little troublesome, and my smart key to access the room was lost of code on the 2nd day. It made me not able to enter the room nor use the lift. Overall the staff and housekeeping was good. Thank you.

Nice place for stay

Simple check in also get breakfast even not so big breakfast but are enought

Good enough, but there was a spider web in toilet. The room are clean, comfy bed. Good and friendly service from the staff.

Hotel is nice and rooms are in a food condition (booked 3 rooms for my family). Amenities and room space rather small and the bed size i think not full queen size bed as advertised in the accor apps, it actually smaller than queen size i think. Services is ok but very limited car park for guests.

1. I wasn't given any toothpaste & toothbrush in my room, and I forgot to ask the customer service. 2. The parking is too small for motorcycle. The rest is I enjoy ibis budget, recommended place to stay. Simple modern design on its room

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.