ibis budget Surabaya Diponegoro

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ibis budget Surabaya Diponegoro 2 stars

Customer review rating (ALL Rating) 4.4/5 46 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Budget Hotel in city center of Surabaya

  • close to convenience stores and restaurants

  • 500m from Rahmad Mosque and GKI Church

  • Surrounded by entertainment venues such as karaoke bars and pubs

  • 10 minutes drive to Tunjungan Plaza, Ciputra World Mall, Sutos Mall

Hotel location

ibis budget Surabaya Diponegoro

Jalan Raya Diponegoro no 183, Darmo Wonokromo
60241 SURABAYA
Indonesia

  • PURABAYA (BUNGURASIH):  PURABAYA

  • By plane

    JUANDA AIRPORT At 22km / 13.67 miles - Shuttle paying

  • By train

    GUBENG STATION At 3.8km / 2.36 miles

  • By train

    GUBENG STATION At 4.5km / 2.8 miles

GPS:-7.281733, 112.731528

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

DIPO BREAKFAST CORNER Non contractual photo

Located on L floor, overlooking the famous Diponegoro street, the restaurant serves Continental breakfast and local Surabaya cuisine.

Our accommodation(s)

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

Our guest reviews

Our guest reviews for
ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  46 reviews

TripAdvisor Rating  4.0/5  628 reviews

Certificate of excellence 2022

Good Stay

Customer review rating 4.0/5

K. Business - Confirmed reviews ALL

Stayed here for 3 nights, nice budget hotel, food & laundry also satisfying.

Dear Mr. Christian Bambang K., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Well located

Customer review rating 4.0/5

Anugraha Solo - Confirmed reviews ALL

Evertything went well. The thing that need to be fixed was the lift button on 3rd floor. Thanks.

Dear Mr. Agung Kusumo N., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Good stay, good position

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Why my point accoor stay, until now not counting in my member??

Good stay, solid room, good price, need to improve the cleanliness and internet

Customer review rating 3.5/5

A Solo - Confirmed reviews ALL

The room has modern design, and at some point, doesnt feel like budget hotel even better than old design of Ibis brand hotel. However, it was lack in the cleanliness, found so many ants on the floor. Also, housekeeping team have to improve the way they conducted cleaning. Sorry to say, but I asked them to wipes their hand with sanitizer before changing my bed linen. Other than that, internet was quite bad, I didn't managed to logged in my laptop. And next day after, engineering came and solved it. However, the internet speed, was considerably slow. In my opinion, it didn't helped that much if I had to work from Hotel.

Good stay

Customer review rating 4.5/5

Anugraha Solo - Confirmed reviews ALL

Good located, near city center, got special room for member, unfortunately carpark is quite small.

Too crowd so many people sitting in corridor

Customer review rating 2.0/5

Ivon E. L. Families - Confirmed reviews ALL

Too crowd so many people sitting in corridor Some bring the chair on the corridor near lift N children running there and screaming

Well located

Customer review rating 3.0/5

Justin Business - Confirmed reviews ALL

Nice room, Fast response. Unexperienced GSA (when check-in)

Dear Mr. Tjhia Justin W., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. Regarding your feedback about deposit, actually this is one of our standard operational procedure that we implemented to all of our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

So-so

Customer review rating 4.5/5

Rizky P. Business - Confirmed reviews ALL

Before i made reservation i called to the hotel for confirming is the bussiness center available at the lobby cause i had something to do with my task. Unfortunately, Computer bussiness center didn’t work

Dear Mr. Rizky P., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. Regarding your feedback about our computer, we do apologize for the inconvenience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Great place

Customer review rating 4.0/5

Bintang B. Solo - Confirmed reviews ALL

Overall it was good experience n environment, but u should crosscheck about water heater, it wasn’t hot enough for shower in early morning.

Dear Mr. Biintang B., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dwi Elok Lestari Operation Manager

Well located

Customer review rating 4.0/5

Can J. Business - Confirmed reviews ALL

Small room but neat and clean

Dear Mr. CAN J., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Pleasant stay and well location

Customer review rating 5.0/5

Yeva Solo - Confirmed reviews ALL

Pleasant stay and well location, thank you for the sparkle from the heartist was set on my room.

Dear Ms. YEVA SOLINA P., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Good

Customer review rating 5.0/5

H. B. Couples - Confirmed reviews ALL

Good

Dear Mr. B. H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Very good hotel

Customer review rating 5.0/5

Doni A. Families - Confirmed reviews ALL

Lovely hotel and good service

Dear Mr. DONI A., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management ibis Budget Surabaya Diponegoro

Good stay & Well located

Customer review rating 5.0/5

Yeva Friends - Confirmed reviews ALL

Everything is excellent! Keep it up guys..

Dear Ms. YEVA SOLINA P., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elok - Hotel Manager in Mission

Well good

Customer review rating 5.0/5

H. B. Solo - Confirmed reviews ALL

Well good

Dear Mr. B. H., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Diponegoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elok - GSM

Clean, Efficient, but not Comfortable

TripAdvisor rating 2.0/5

Robert S Business - TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

good deal

TripAdvisor rating 4.0/5

laurencep228 Solo travel - TripAdvisor review

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Poor check-in service

TripAdvisor rating 2.0/5

tcy686 Families - TripAdvisor review

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

Customer Service could be inproved

TripAdvisor rating 3.0/5

SicakSuet Business - TripAdvisor review

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

Ibis Budget

TripAdvisor rating 4.0/5

ajatah Families - TripAdvisor review

The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.

Dear Ajatah We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad Akbar Front Office Supervisor

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