Mercure Surabaya Grand Mirama 4 stars

Name: Mercure Surabaya Grand Mirama | 4-Star Hotel In Surabaya, Indonesia - ALL - ALL
Address: Jl Raya Darmo 68 - 78, SURABAYA, 60264, ID
Telephone: +62315623000
Rating: 4.8

Customer review rating (ALL Rating) 4.8/5 1,364 reviews

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Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

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Mercure Surabaya Grand Mirama

Hotel for travellers looking for local and authentic experiences

Centrally located in Surabaya City, Mercure Surabaya Grand Mirama is a mid-scale hotel that's perfect for both business and leisure travelers. It's close to Juanda airport, Tunjungan Plaza shopping center, Gubeng railway station, and many other well-known attractions. Featuring 257 rooms, including 19 suites, 3 restaurants, a coffee shop, a pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rentals, and a spa is a part of the facilities at this 4-star hotel.

Mercure Surabaya Grand Mirama, a 4-star hotel in the heart of Surabaya, offers easy access to Juanda Airport, Tunjungan Plaza, and Gubeng Station with 257 rooms, dining, meeting facilities, pool, gym, and health club, it's perfect for business or leisure. Stay at Mercure Surabaya Grand Mirama, a 4-star hotel close to Juanda Airport, Tunjungan Plaza, and Gubeng Station. Perfect for business or leisure.

Surabaya is the center of business, commerce, industry and education in Eastern Indonesia. Besides having cultural and historical value, the city also have rapid business life, as well as great leisure experiences and mouth-watering culinary choices.

Our hotel offers class, comfort, and convenience. Our dedicated service team will help you in experiencing all your private and professional events in style

Sugito Adhi, Hotel Management

Hotel extras

Strategically located to Gubeng Train Station and Juanda Airport
Near tourist attractions such as Surabaya Zoo, Tugu Pahlawan Monument, and Shopping Centre
Strategically located only 6 minutes from Tunjungan Plaza
Featuring a Grand Ballroom and 13 versatile meeting rooms for events of any scale
Experience four dining concepts with Chinese, Japanese, all-day dining and a coffee cafe

Our accommodation(s)

Room

Classic Room - 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

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Room

Classic Superior Room, City View - 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic Superior Room, City View - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Accessible room

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Room

Privilege King Room, City View - 1 king size bed

4 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Privilege Twin Room, City View - 2 single bed

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

Privilege Luxe King, Ideal for Family - 1 king size bed

4 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Privilege Luxe Twin, Ideal for Family - 2 single bed

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Twin bed(s)

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Room

Deluxe Suite - 1 king size bed

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)

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Suite

Studio Suite Room, Ideal for Family - 1 king size bed

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)

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Suite

Privilege Suite - 1 king size bed

4 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Room

Classic Superior Room, City View - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

+62 31 5623000

+62 31 5678383

Gubeng Station

Railway station

Access: 4 km / 2.49 mi 15 min drive

Shuttle

Shuttle on call

Tugu Pahlawan

Tourist attraction

Access: 1.5 km / 0.93 mi 7 min drive

Shuttle

Shuttle on call

Surabaya Zoo

Zoo

Access: 2.5 km / 1.55 mi 5 min drive

Shuttle

Shuttle on call

Tunjungan Plaza

Shopping centre/mall

Access: 2 km / 1.243 mi

Shuttle

Additional charge

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

Near the property

Car park

TRIMURTI RESTO

Indonesian and international cuisine in an open kitchen style, close to the lounge area and gives you a view to the Mercure Surabaya's swimming pool and pond.

LAN HUA

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms, ideal for business meetings and social gatherings in our 4-star hotel.

EBISU

To provide a new dining experience, Ebisu serves Japanese dishes with active promotion and is available to both in-house and outside guest.

COFFEE CAFE

Sit back and enjoy sumputous café food in a food truck concept in downtown Surabaya.

COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of Mercure Surabaya hotel along with a pleasant garden arrangement and pool snack bar.

Meetings & Events

Number of Meeting Room: 14
Surface of the largest room: 1100 m² / 3609 sq ft
Maximum seats capacity: 1200
Maximum capacity for banquets: 700

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.8/5 1,364 reviews

Muhammad B. Friends - 8/14/2026 Confirmed reviews ALL

Dear Mr Muhammad B., Thank you very much for your wonderful feedback! We are delighted to know that you enjoyed our convenient location, great food, excellent service, and comfortable stay. We truly appreciate your kind words and are happy to hear that you found your experience worth every penny. We look forward to welcoming you back to Mercure Surabaya for another enjoyable and memorable stay. Sincerely, Sugito Adhi Cluster General Manager

Sandra L. Couples - 8/13/2026 Confirmed reviews ALL

Mayestica D. J. Families - 8/10/2026 Confirmed reviews ALL

My mom and I stayed for 3D2N at Mercure Grand Mirama and we had a good time there. The room (Privilege Twin on the 7th floor) is spacious, modern, and very clean. The bedding is very comfy and I slept well. No noise from the traffic outside whatsoever and the blackout curtain really blocks the outside light for those who are light sleepers. The breakfast buffet is sumptuous and every hotel staff / personnel is so welcoming towards us.

Dear Mayestica D. J. Thank you very much for sharing your wonderful feedback following your 3-day, 2-night stay with your mother at Mercure Surabaya Grand Mirama. We are delighted to hear that you enjoyed your stay in our Privilege Twin Room and appreciated its spacious, modern, and clean environment. It is also wonderful to know that you found the bedding comfortable, enjoyed a restful sleep, and appreciated the quiet atmosphere and effective blackout curtains. We are equally pleased that you enjoyed our sumptuous breakfast buffet and experienced the warm and welcoming hospitality of our team. Your kind words are truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering attentive and genuine service. We are grateful for your trust in choosing Mercure Surabaya Grand Mirama and look forward to welcoming you and your mother again for another memorable stay. Sincerely, Sugito Adhi, Cluster General Manager

Galuh W. Families - 8/9/2026 Confirmed reviews ALL

Dear Mrs Galuh W., Thank you for sharing your positive feedback regarding your stay at Mercure Surabaya Grand Mirama. We are delighted to know that you appreciated our strategic location, enjoyed the breakfast selection, and found your room clean and comfortable. Your kind feedback is truly appreciated and serves as an encouragement for our team to continuously maintain and improve our service standards. We look forward to welcoming you back to Mercure Surabaya Grand Mirama for another pleasant stay Sincerely, Sugito Adhi, Cluster General Manager

Muk C. Families - 8/7/2026 Confirmed reviews ALL

Dear Muk C., Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your stay. We are truly sorry to learn that the refrigerator in your room was not functioning properly and, more importantly, that you reported the issue twice but did not receive an appropriate response before your departure. We fully understand your frustration, especially as this resulted in you having to discard the yogurt you had brought with you. Your comments regarding our complaint handling are taken very seriously. The lack of follow-up from our team is certainly not the level of service we aim to provide, and we regret that we failed to respond to your concern in a timely and appropriate manner. We have shared your feedback with the relevant departments for further review and improvement, particularly regarding communication, follow-up, and escalation of guest complaints. We also understand your concern that if a more serious issue had occurred, the lack of response could have had a greater impact. Please be assured that your feedback is an important reminder for us to strengthen our service standards and ensure that every guest concern is properly acknowledged and followed through until resolution. We sincerely regret that this experience did not reflect the hospitality and service standards we strive to deliver. We hope you will give us another opportunity to restore your confidence and provide you with the attentive and comfortable stay you deserve. Sincerely, Sugito Adhi Cluster General Manager

Web-users rating

Other web-users rate our hotel

140 reviews 9/10 Location
614 reviews 8.6/10 Room
945 reviews 9.3/10 Service
11 reviews 9.5/10 WiFi
531 reviews 9.4/10 Food
306 reviews 9.1/10 Cleanliness
280 reviews 9/10 Amenities
259 reviews 9.5/10 Breakfast

28 reviews 8.9/10 Location
104 reviews 8.9/10 Room
122 reviews 8.9/10 Service
58 reviews 9/10 Cleanliness
35 reviews 7.5/10 Comfort
32 reviews 9/10 Vibe
26 reviews 9.5/10 Breakfast
8 reviews 7.4/10 Pool

16 reviews 9.2/10 Location
84 reviews 8.5/10 Room
91 reviews 9.5/10 Service
41 reviews 8.7/10 Cleanliness
33 reviews 9.4/10 Breakfast
24 reviews 8.8/10 Vibe
5 reviews 7.3/10 Wellness Area

15 reviews 8.9/10 Location
44 reviews 8.2/10 Room
52 reviews 8.8/10 Service
18 reviews 9.3/10 Food
17 reviews 9.3/10 Cleanliness
15 reviews 7.1/10 Comfort
8 reviews 9.2/10 Breakfast

8 reviews 9.1/10 Location
31 reviews 8.2/10 Room
35 reviews 9.4/10 Service
13 reviews 9.3/10 Food
11 reviews 9.2/10 Cleanliness
8 reviews 9.5/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

Mercure Surabaya Grand Mirama features several dining venues:

Trimurti Resto: Indonesian and international cuisine (06:00 AM - 10:00 PM)
Lan Hua: Chinese cuisine (10:00 AM - 10:00 PM with afternoon break)
Ebisu: Japanese dishes (10:00 AM - 10:00 PM with afternoon break)
Coffee Cafe: Sandwiches and cakes (06:00 AM - 07:00 PM)

We offer a breakfast buffet, children's menus, and halal or vegetarian options.

What are the check-in and check-out times?

At Mercure Surabaya Grand Mirama, check-in is from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Surabaya Grand Mirama regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.