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257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)
3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar
Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa
14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design
Free High-speed WIFI throughout the hotel area
Check-in from 14h00
Check out up to 12h00
Paying
Jl Raya Darmo 68 - 78
60264
surabaya
indonesia
Check-in from 14h00
Check out up to 12h00
JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying
Gubeng Station At 4km / 2.49 miles
GPS :-7.28505, 112.739236
Number of meeting rooms: 13
Maximum size: 1,100 m²
Maximum capacity: 2,000 people
Maximum banquet capacity: 700 people
disappointing
M. Friends - 26/11/2019 Confirmed reviews ALL
Me and my friends stay for 1 night on 18 Nov 2019, i remember that i put my camera at the table under the television on 19 nov 2019 07.00 am, me and my friends are going to check out and i forgot to brought my camera, then i realize my camera is left behind at the hotel at 11.00 am I immediately call the hotel (mercure surabaya), and i asked to waiting for them checking at the hotel room I going to the hotel (mercure surabaya) no longer after i make a call At the hotel, i told the receptionist to check my camera that left behind at the hotel room, they asked me to wait again (11.30 a.m) No longer after that, they told me that there’s no camera at the hotel room, they already check the hotel room and didn’t found my camera I told them that i want to check their CCTV, i want to know every single person that come in and out from my hotel room They tell me to wait again, they needed to check the room once again I waited until around 12.00 o’clock, one person (i think one of the manager) came to me with my camera in his hand. I ask him why at the first time, they tell me that my camera not to be found He answer that at the morning check, they can’t find my camera (which is impossible because i remember that the camera right on the table) I really disappointed about this When there is a stuff that left behind, the first person who know this should report to the manager, and the manager should call the owner of the stuff (i can tell this because i have experience like this and i don’t need to worry about my stuff) Please improve your professionalism about this Thank you, i still grateful that my camera’s back
Mr
Anady T. Business - 20/11/2019 Confirmed reviews ALL
Overall was good and comfortable just during our stay Hotel got big group check in so when breakfast need time waiting for refill food.
Overall is Ok
Sri W. Business - 18/11/2019 Confirmed reviews ALL
Waiting for chek-in too long time
Great Stay
M. Couples - 17/11/2019 Confirmed reviews ALL
My stay was great. Seamless checkin. Room in mostly good condition. However, toilet door was not able to close and needs maintanence. The shower was not staying on its set hinge. However the rain shower and the rest of the facilities were perfect.
Good location and hospitality
Adi H. Business - 16/11/2019 Confirmed reviews ALL
Good hotel to stay when stay in centre of Surabaya
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At 928 m
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