Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.3/5 149 reviews

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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

  • By plane

    JUANDA INTL AIRPORT At 20km / 12 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2 miles

GPS:-7.28505, 112.739236

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Spacious, modern, and adaptable, our hotel rooms in the 4-star Mercure Surabaya is truly a place for living, that is perfect for all you needs. Our rooms range from 24 to 54 sqm, with 42" LED TV connected to international cable channels, privilege benefits, standing shower, and free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  149 reviews

TripAdvisor Rating  4.0/5  1,319 reviews

Certificate of excellence 2022

Excelent welcoming

Customer review rating 4.5/5

Annisa Families - Confirmed reviews ALL

Its very nice to had a stay in here. Nice staff. Nice welcoming

Dear Annisa Gian A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Good

TripAdvisor rating 5.0/5

limib2022 Families - TripAdvisor review

Thankyou so much mercure hotel for your warm welcoming for me and my family, special thanks to all people that make decoration to my room, my child was very happy, your mirror welcoming is so wanderfull, 😍

Dear Mrs , Limi B Warmest Greeting From Mercure Surabaya Grand Mirama I appreciate the time you have taken to write this gracious review for Mercure Surabaya Grand Mirama during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Andreas Riyadi General Manager

Staffs are friendly n helpful. Rooms were good!

Customer review rating 5.0/5

S. T. Families - Confirmed reviews ALL

During my stay, i felt comfort as home. Staffs were friendly, room were cozy as well. I did many events at Mercure Grand Mirama, its consider like second home for me. Keep it up.. all the best

Dear S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Ordinary Stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

My room facilities is not so good enough , I think because I stayed at Smoking Room in the hotel so the room is rarely maintenance

Dear I Made Aryama S., Warmest Greeting From Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am do apologize that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I always stay at Mercure Hotels. This room 627 the shower was not maintained as you couldn't change it to the other function.

Dear Mr George H., Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

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Other web-users rate our hotel

  • 88 reviews 8.5/10 Location
  • 277 reviews 7.9/10 Room
  • 388 reviews 8.9/10 Service
  • 5 reviews 5.6/10 WiFi
  • 226 reviews 8.6/10 Food
  • 208 reviews 8.7/10 Amenities
  • 143 reviews 8.3/10 Cleanliness
  • 84 reviews 8.5/10 Breakfast

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