Customer review rating 4.2/5 5,187 reviews
ALLSAFE approved hotel
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257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)
3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar
Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa
14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design
Free High-speed WIFI throughout the hotel area
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Number of meeting rooms: 14
Maximum size: 1,100 m²
Maximum capacity: 1200 people
Maximum banquet capacity: 700 people
100% genuine reviews from our guestsFind out more
one of my frequent hotel
David C. Business - 11/02/2021 Confirmed reviews ALL
I like the location, near of my business place. i like the friendlines and the warm welcoming atmosphere. The facilities are good. The food also great.
Suyo G. W. Business - 20/01/2021 Confirmed reviews ALL
I like this hotel, before Mercure, used to be this hotel is Mirama hotel. Re-owned and managed by Accor and change to Mercure hotel. Located in strategic position, near to city center, lots of tree around the hotel and it a big building. Mercure hotel completed with 4 restaurants (Chinese, Japanese, international & coffee shop), swimming pool and ballroom. However, during the pandemic, some of facility is close, please check regularly with hotel staff, example Japanese restaurant and swimming pool is close for moment. Mecure hotel is implement health protocols, start from the gate in, the security check is wearing mask, walk through the lobby we have to scan ourselves at temperature check tool. My check in is easy cause I am ALL club members and reception is working fast and efficiency, that friendly reception and thanks to Mr. Abdul Rozak. I get my room at fifth floor, the room is nice decoration, single bed with 2 pillows and 1 decorated pillow, a bench and some picture hanging in the wall, very nice room, open wardrobe with safe deposit box and beautiful framed mirror at corner. Nice room, but some point, bathroom door need to be fix cause can’t close proper (management will handle this) and I have a good night sleep. This is good point. Breakfast time is shorten when pandemic time, breakfast is close at 9 am and breakfast is served buffet and we get plastic gloves. The restaurant is wonderful place, decorated, you may choose sofa, table and chair, indoor or outdoor or café style under the glass. Food is international combine with local food, suggest you to try local cake and Soto (chicken broth with condiments). Big thanks to FB staff which remind us to breakfast at Trimurti Resto before 9 am and served me well, helpfulness and friendly FB staff, thanks a lot to ms. Izzah, mas Wahid and mas Susilo. You are great. And I am check out, fast service and friendly farewell by miss Widya Lestari. However, I have a good impression, hope other guests feel the same. Good job Mercure Surabaya.
Angga Friends - 19/01/2021 Confirmed reviews ALL
Check in and check out is easy breezy. Got upgraded to previlige room. Kuddos to check in agents!
Wonderful as always
Erellya W. Couples - 12/01/2021 Confirmed reviews ALL
Mercure Grand Mirama is always the best place for staycation. The location, the staffs, the services, the health procotol, everything are just beyond words
Jessica S. Families - 07/01/2021 Confirmed reviews ALL
Good food, clean room, nice frontliner
Our most recent 20 reviews
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