Name: Mercure Surabaya Grand Mirama
Address: SURABAYA, 60264, INDONESIA
Telephone: (+62)31/5623000

Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.3/5 149 reviews

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Description

Mercure Surabaya Grand Mirama

Hotel for travellers looking for local and authentic experiences

Our hotel offers comfort, convenience and luxury. You can celebrate your personal and professional events in style, with the help of our dedicated service team.

Andreas Riyadi, Hotel Manager

Mercure Surabaya Grand Mirama is a mid-scale hotel located on the main route through Surabaya, its business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the 4-star hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

Located in the heart of Surabaya, near offices and Tunjungan Plasa shopping center as well as popular attractions such as the Zoo, our 4-star hotel is ideal for business and leisure. It is also near Gubeng Train Station and Juanda International Airport. Surabaya is called "City of Heroes", with cultural diversity and a rich history. You can explore the fascinating Arab quarter is fascinating and the unique Chinatowns, as well as other historical buildings.

Surabaya is the center of business, commerce, industry and education in Eastern Indonesia. Besides having cultural and historical value, the city also have rapid business life, as well as great leisure experiences and mouth-watering culinary choices.

Hotel extras

257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)
3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar
Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa
14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design
Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

Telephone +62 31 5623000

+62 31 5678383

By plane
JUANDA INTL AIRPORT At 20km / 12 miles - Shuttle paying
By train
Gubeng Station At 4km / 2 miles

GPS:-7.28505, 112.739236

Hotel services

Check-in from 02h00 PM - Check out up to 12h00 PM

In summary

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

TRIMURTI RESTO

Currently unavailable

Indonesian and international cuisine in an open kitchen style, close to the lounge area and gives you a view to the Mercure Surabaya's swimming pool and pond.

LAN HUA

Currently unavailable

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms, ideal for business meetings and social gatherings in our 4-star hotel.

EBISU

Currently unavailable

To provide a new dining experience, Ebisu serves Japanese dishes with active promotion and is available to both in-house and outside guest.

COFFEE CAFE

Currently unavailable

Sit back and enjoy sumputous café food in a food truck concept in downtown Surabaya.

Our accommodation(s)

Spacious, modern, and adaptable, our hotel rooms in the 4-star Mercure Surabaya is truly a place for living, that is perfect for all you needs. Our rooms range from 24 to 54 sqm, with 42" LED TV connected to international cable channels, privilege benefits, standing shower, and free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Superior 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Premier Superior Queen

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Park view, Garden View, City View Note

*Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Premier Superior Twin

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Park view, Pool side, Garden View, City View Note

*Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 30 m² / 322 sq ft
Views: Park view, Garden View, City View Note

*Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our guest reviews

Excelent welcoming

Annisa Families - 8/11/2022 Confirmed reviews ALL

Its very nice to had a stay in here. Nice staff. Nice welcoming

Dear Annisa Gian A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Good

limib2022 Families - 8/9/2022 TripAdvisor review

Thankyou so much mercure hotel for your warm welcoming for me and my family, special thanks to all people that make decoration to my room, my child was very happy, your mirror welcoming is so wanderfull, 😍

Dear Mrs , Limi B Warmest Greeting From Mercure Surabaya Grand Mirama I appreciate the time you have taken to write this gracious review for Mercure Surabaya Grand Mirama during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Andreas Riyadi General Manager

Staffs are friendly n helpful. Rooms were good!

S. T. Families - 8/8/2022 Confirmed reviews ALL

During my stay, i felt comfort as home. Staffs were friendly, room were cozy as well. I did many events at Mercure Grand Mirama, its consider like second home for me. Keep it up.. all the best

Dear S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Ordinary Stay

Anonymous Business - 8/5/2022 Confirmed reviews ALL

My room facilities is not so good enough , I think because I stayed at Smoking Room in the hotel so the room is rarely maintenance

Dear I Made Aryama S., Warmest Greeting From Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am do apologize that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager

Good stay

Anonymous Business - 8/3/2022 Confirmed reviews ALL

I always stay at Mercure Hotels. This room 627 the shower was not maintained as you couldn't change it to the other function.

Dear Mr George H., Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

88 reviews 8.5/10 Location
277 reviews 7.9/10 Room
388 reviews 8.9/10 Service
5 reviews 5.6/10 WiFi
226 reviews 8.6/10 Food
208 reviews 8.7/10 Amenities
143 reviews 8.3/10 Cleanliness
84 reviews 8.5/10 Breakfast

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Description

Hotel extras

Hotel location

Mercure Surabaya Grand Mirama

Hotel services

TRIMURTI RESTO

LAN HUA

EBISU

COFFEE CAFE

COFFEE CAFE

OASIS SWIMMING POOL

Breakfast Non contractual photo

Pool Non contractual photo

Fitness center

Spa

Meetings & Events

Weddings Non contractual photo

Our accommodation(s)

Superior 2 Single Beds

Superior 1 Queen Bed

Premier Superior Queen

Premier Superior Twin

Deluxe 1 Queen Bed

Executive Suite 1 king bed

Our guest reviews

Web-users rating

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Novotel Surabaya - Hotel & Suites

ibis Surabaya City Center

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