Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 524 reviews

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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  524 reviews

TripAdvisor Rating  4.5/5  2,392 reviews

Good Stay

Customer review rating 4.5/5

Z. P. Business - Confirmed reviews ALL

The room is spacey, good lighting, good air conditioning. Breakfast is outstanding. recommended for business trip.

Dear Z. Zakka, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

good stay, good staffs, good location

Customer review rating 5.0/5

Aditya Business - Confirmed reviews ALL

It was my first time staying at Mercure Surabaya Grand Mirama, and luckily it was a very pleasing stay. They had a major renovation at lobby area, so the check-in counter was moved to the left side of the original spot. The check in process was smooth, and my room was upgraded to privilege room on the 2nd floor. not their best spot, but hell.. yea.. you can not complain; although as a platinum member I hope they will put me in a better room, nothing wrong with upgrading 2 more levels if the room was available, right? welcome drink for members didn't include alcoholic beverages. don't put your hope too high for this too. just a standard selection of juices, coffee, and tea. Breakfast was ok, with various selection of local and international food. gym was OK, located in the other area of the building, which due to the renovation project, will make you have to find the way to the gym overall, it was pleasant moment staying there

Dear Antonius A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice location

Customer review rating 4.5/5

Franky Families - Confirmed reviews ALL

This hotel is located at city centre, easy access. Some restaurants nearby at walking distance. The room is clean n spacious. Breakfast is also taste good with a lot of variants. The staffs are also helpful. There are few activities that kids can enjoy.

Dear Franky K., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Good Stay

Customer review rating 4.0/5

U. D. Business - Confirmed reviews ALL

Convenience roo, taste food and baverages, the staff also friendly welcome

Dear D. U., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Hotel mercure

TripAdvisor rating 5.0/5

Unang D TripAdvisor review

Nice meals and good services The rooms quite large and comfortable Good facility, gym, spa and pools Kualitanya bagus bngt memuaskan staf juga ramah ramah malayani dengan baikkk bngt kmar luasss baikkk bangt bersih rapihh intinya di hotrl mercure grand mirama sanagt baikkk bngtt

Dear Unangd2024 Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Sugito Adhi Geberal Manager

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Other web-users rate our hotel

  • 109 reviews 8.4/10 Location
  • 412 reviews 7.5/10 Room
  • 734 reviews 9.2/10 Service
  • 8 reviews 7.3/10 WiFi
  • 491 reviews 9.2/10 Food
  • 219 reviews 8.6/10 Cleanliness
  • 183 reviews 8.8/10 Breakfast
  • 96 reviews 5.9/10 Comfort

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