Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 663 reviews

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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  663 reviews

TripAdvisor Rating  4.6/5  2,629 reviews

Customer review rating 5.0/5

Riandy P. S. Business - Confirmed reviews ALL

Tempat tidurnya besar,enak,nyaman. Terbaik banget sih hotel ini. Slalu d hotel ini setiap berlibur k kota surabaya. Makanannya enak. Pelayanan terbaik dr tempat drop off sampai k kamarnya. Resto nya apalagi.

Bapak Riandy P. S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya Grand Mirama dan selalu menjadikan hotel Kami sebagai pilihan utama Anda ketika berkunjung ke Surabaya. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa review Anda ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami tunggu kedatangan Anda berikutnya di masa mendatang. Hormat kami, Sugito Adhi General Manager

Customer review rating 2.0/5

Yudhistira E. S. Business - Confirmed reviews ALL

1. Water in sink goes down super slow 2. Shower not hot enough in the night and the pressure is not strong enough 3. Found some dust in the mug and no stirring tool 4. My thigh felt very itchy and red spots appeared after I sat on the sofa

Dear Mr. Yudhistira E. S., Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your review regarding room condition has been reported to department concern and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Customer review rating 5.0/5

Fandy W. Business - Confirmed reviews ALL

Splendid service, location, design, interior, etc. Since it's almost to perfect, make me really speechless. And, obviously i will come back to stay again in the future. Keep up the splendid work for the team!

Dear Mr. Fandy W., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Customer review rating 5.0/5

Gandhi S. Business - Confirmed reviews ALL

Comfortable

Dear Mr. Gandhi S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager

Customer review rating 5.0/5

Tedi T. T. Business - Confirmed reviews ALL

We can bring our breakfast in the box because early check out.Thank you

Dear Mr. Tedi T. T., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 121 reviews 9/10 Location
  • 446 reviews 7.8/10 Room
  • 739 reviews 9.2/10 Service
  • 10 reviews 8.1/10 WiFi
  • 465 reviews 9.3/10 Food
  • 228 reviews 8.6/10 Cleanliness
  • 179 reviews 9/10 Breakfast
  • 117 reviews 6.8/10 Comfort

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