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Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 1,038 reviews
Mercure Surabaya
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+ 28 Services
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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

  • Max. number of persons: 2
  • Area: From 24m²
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

  • Max. number of persons: 2
  • Area: From 24m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Executive Suite 1 king bed

  • Max. number of persons: 2
  • Area: From 47m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

LAN HUA

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBISU

Type of cuisine: Japanese

Photo non contractuelle / Strictly non binding

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100 m²

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,867 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,038 reviews

disappointing

Customer review rating 4.2/5

M. Friends - 26/11/2019 Confirmed reviews ALL

Me and my friends stay for 1 night on 18 Nov 2019, i remember that i put my camera at the table under the television on 19 nov 2019 07.00 am, me and my friends are going to check out and i forgot to brought my camera, then i realize my camera is left behind at the hotel at 11.00 am I immediately call the hotel (mercure surabaya), and i asked to waiting for them checking at the hotel room I going to the hotel (mercure surabaya) no longer after i make a call At the hotel, i told the receptionist to check my camera that left behind at the hotel room, they asked me to wait again (11.30 a.m) No longer after that, they told me that there’s no camera at the hotel room, they already check the hotel room and didn’t found my camera I told them that i want to check their CCTV, i want to know every single person that come in and out from my hotel room They tell me to wait again, they needed to check the room once again I waited until around 12.00 o’clock, one person (i think one of the manager) came to me with my camera in his hand. I ask him why at the first time, they tell me that my camera not to be found He answer that at the morning check, they can’t find my camera (which is impossible because i remember that the camera right on the table) I really disappointed about this When there is a stuff that left behind, the first person who know this should report to the manager, and the manager should call the owner of the stuff (i can tell this because i have experience like this and i don’t need to worry about my stuff) Please improve your professionalism about this Thank you, i still grateful that my camera’s back

Dear m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

Mr

Customer review rating 4.2/5

Anady T. Business - 20/11/2019 Confirmed reviews ALL

Overall was good and comfortable just during our stay Hotel got big group check in so when breakfast need time waiting for refill food.

Dear Anady T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Overall is Ok

Customer review rating 4.2/5

Sri W. Business - 18/11/2019 Confirmed reviews ALL

Waiting for chek-in too long time

Dear w. wiwin, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great Stay

Customer review rating 4.2/5

M. Couples - 17/11/2019 Confirmed reviews ALL

My stay was great. Seamless checkin. Room in mostly good condition. However, toilet door was not able to close and needs maintanence. The shower was not staying on its set hinge. However the rain shower and the rest of the facilities were perfect.

Dear Wong M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good location and hospitality

Customer review rating 4.2/5

Adi H. Business - 16/11/2019 Confirmed reviews ALL

Good hotel to stay when stay in centre of Surabaya

Dear Adi H. Prayoga, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be more concern to our breakfast quality and lookinf foreard youto try it again in near future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great service, location.

Customer review rating 4.2/5

Anonymous Friends - 14/11/2019 Confirmed reviews ALL

My 4days stay are awesome. Staffs are friendly and helpful. Room in old building is more spacious compared to new building, but cleanliness is still on point.

Dear c. caroline, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very good!

Customer review rating 4.2/5

T. Solo - 13/11/2019 Confirmed reviews ALL

I was on transit during my weekend getaway from Makassar to Malang. Staying a night in Mercure Surabaya was truly a very good decision to make. Aside from its perfect location, the hotel also offers us very friendly and helpful staff who always be ready to give us a helping hand. The room is also terrific. I'm happy with my stay at Mercure Surabaya.

Dear T. Taufik, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Expect the unexpected

TripAdvisor rating 4.0/5

OnAir49109133009 Friends getaway - 12/11/2019 TripAdvisor review

The hospitality was excellent on arrival and throughout my stay at Mecure Grand Mirama Surabaya. Didnt expect the level of service i received even as a classic Accor member. Understandably the property has aged and certain items in the room arent in 100% working condition but overall it was a great stay. Some fittings in the room were loose but that was a small issue. Breakfast was very simple and is at a relatively affordable price. Will stay at the hotel again.

Dear On Air, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Quick and Unforgettable

Customer review rating 4.2/5

Patria S. R. Solo - 11/11/2019 Confirmed reviews ALL

The check in process was very quick ... They were also very responsive in serving the welcome drink and snack ... Mbak Widya as Accor GSA was also very responsive and helpful in handling my reservation ... I was upgraded to Junior Suite in 1432 ... The room was very spacious and comfortable ... one point of improvement is your big shower as I switched from small shower to big shower, the water dripped through the ceiling (plafon) .... Hopefully you could repair this issue soon ....

Dear patria R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Widya. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Not bad

Customer review rating 4.2/5

Jim Business - 08/11/2019 Confirmed reviews ALL

The check-in process was not that smooth and the room was not ready

Dear Jimmi L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, esspecially for check in processes and room available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable

Customer review rating 4.2/5

Rido K. Business - 08/11/2019 Confirmed reviews ALL

A comfort hotel on a strategic location with delicious food and coffee

Dear Rido K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good

Customer review rating 4.2/5

Ina Business - 06/11/2019 Confirmed reviews ALL

In my humble opinion, please make another access to the pool from the room. Its kinda uncomfortable passing by the restaurant. Please also pay attention to the pool toilet, it was quite dark.

Dear Syabinanur I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable stay except phone calls in the morning

Customer review rating 4.2/5

Andreas H. Business - 04/11/2019 Confirmed reviews ALL

All amenities provided well, except someone call my ext. room in the morning around 5 AM while I slept and I pick the phone but no one answer then they turn off the phone. It happened twice and I couldn't sleep anymore after that.

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We also sorry abaout phone experience we will take a note on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Smoke cigarette smell in my room (622 Mercure Surabaya), whereas that is non-smoking room

Customer review rating 4.2/5

Fatoni N. H. Families - 02/11/2019 Confirmed reviews ALL

My first impression when I opened the room door, I smell ex. cigarette smoke which stick on wall. Then I call by phone (ext. 0) to front desc why the room stinky with ex cigarette smoke. Then hotel sent to us staff to perform smell treatment by spray with parfume, but it didn't work well.

Dear H. h., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience abaout room did not meet your expectations; please allow me to express my sincerest apologies. We will put it as your preference . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

satisfied and comfort to stay in Mercure Grand Mirama Surabaya

Customer review rating 4.2/5

D. Business - 31/10/2019 Confirmed reviews ALL

nice service and delicious breakfast menu

Dear d., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable

Customer review rating 4.2/5

Anonymous Business - 30/10/2019 Confirmed reviews ALL

Comfortable, good services, friendly staff

Dear a. achmad, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

A. Business - 26/10/2019 Confirmed reviews ALL

I was stayed last week for 4 night.the room is small but the properry is nice. On the second day,I have to move to other room due to there was water dop on ceiling.Morning breakfast was not good during my stay 4 night.The same main menu fish and chicken for 4 days.This is my first experience staying at mercure surabaya.Power outage was happened on 2nd night.Overall I have staisfied with the room and location but not for morning breakfast

Dear Mr.a. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Esspecialy for Morning Breakfast Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good

Customer review rating 4.2/5

D. Families - 26/10/2019 Confirmed reviews ALL

Cozy place

Dear d. desy, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Perfect Stay

Customer review rating 4.2/5

Noval P. Business - 26/10/2019 Confirmed reviews ALL

I stayed here for business trip! Great location, really pleasant and clean rooms! One thing that needs to be improved is the check-in service. But overall, definitely will recommend this hotel to others.

Dear P. p., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. particularly for Check-in service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nostagic hotel

Customer review rating 4.2/5

Fm K. Business - 26/10/2019 Confirmed reviews ALL

Pleasantly surprised with the suite upgraded during my 2 night stay in MERCURE.

Dear f. K. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
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