Mercure Surabaya 4 stars

Customer review rating 4.2/5 5,173 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Surabaya
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+ 28 Services
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Room 1

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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • Golf
  • Quad bikesPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodation(s)

Superior 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

LAN HUA

Type of cuisine: Chinese

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Non contractual photo

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Non contractual photo

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,100

  • Maximum capacity: 1200 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,173 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,162 reviews

Wonderful as always

Customer review rating 4.2/5

Erellya W. Couples - 12/01/2021 Confirmed reviews ALL

Mercure Grand Mirama is always the best place for staycation. The location, the staffs, the services, the health procotol, everything are just beyond words

Dear Erellya W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very satisfying

Customer review rating 4.2/5

Jessica S. Families - 07/01/2021 Confirmed reviews ALL

Good food, clean room, nice frontliner

Dear Jessica S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

The worst hotel covid protocol

TripAdvisor rating 4.0/5

TjokSusanni 03/01/2021 TripAdvisor review

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Dear Tjok Susani, Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with our services on that day. I deeply regret that the health protocol procedure did not meet expectation. Our "Gugus Tugas" team always remind our employee and guest to wear face masker, wash their hand or use hand sanitizer and also we ask the Health medical result for every customer that wants to stay with us. Our health protocol procedure is based on ALL safe and CHSE guidance that we already received the certificate a few months ago. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Joni Guest Service Manager

Good stay

Customer review rating 4.2/5

Boentaran J. Friends - 17/12/2020 Confirmed reviews ALL

Clean and spacious room, friendly staff, good breakfast.

Dear Boentaran J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

very uncomfortable with the prevailing health standards

TripAdvisor rating 4.0/5

PEmudaROmantis 11/12/2020 TripAdvisor review

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Dear Pemuda Romantis, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear about your experience during your stay regarding the health protocol procedure.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share it with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better every day. It is through feedback such as yours that we can maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. And we proud to announce to you that we have received the "ALL Safe" certificate from ACCOR and CHSE certificate from Kemenparekraf. Our standard of service is based on health protocol procedures such as we provide Thermal scanners in the hotel entrance and hand sanitizer in every corner hotel area. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again to Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Service Manager

Warm welcome, good stay and very nice upgrade

Customer review rating 4.2/5

Ndre Solo - 29/11/2020 Confirmed reviews ALL

Check in was smooth and fast enough even there was so crowded because government and wedding event. Also it was nice because my room was upgraded to suite and this was my 2nd stay during pandemic. Thank you

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

nice hotel

Customer review rating 4.2/5

Yosua A. T. Families - 13/11/2020 Confirmed reviews ALL

it is very comfortable when stay at comfort hotel and new room like MERCURE SURABAYA

Dear Yosua Ananta T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Short stay at Surabaya

Customer review rating 4.2/5

Arius Business - 29/10/2020 Confirmed reviews ALL

COVID-19 protocols well implemented, right from arrival before entrance to hotel. I stayed at 6th floor, unfortunately the view was not so interesting, facing the roof other building and trees.

Dear Arius W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great Property with Poor Service

TripAdvisor rating 4.0/5

simonhoedoyo Business - 26/10/2020 TripAdvisor review

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Dear Simon Hoedoyo, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during the stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback about our staff quality and AC in your room is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

Well located, bad services

Customer review rating 4.2/5

Revo Business - 23/10/2020 Confirmed reviews ALL

Honestly a little regret by my stay at mercure surabaya. The hotels, location, and room are great, but the staff give me a gesture or attitude that show them not welcome to us that day.

Dear Revo Astrawan W., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

good location

Customer review rating 4.2/5

Budi W. Families - 20/10/2020 Confirmed reviews ALL

overall good. need to fixing tv channels. Many of them are not have good connection.

Dear Budi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good place and good people

Customer review rating 4.2/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Awesome experience and nice service from hotel, nice place food and healthy food

Dear Bustomi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Families - 16/10/2020 Confirmed reviews ALL

Safe and very comfortable

Dear Vanessa, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good stay during this pandemic

Customer review rating 4.2/5

Ndre Families - 15/10/2020 Confirmed reviews ALL

Hotel was quiet not like usual before pandemic (I wish this will end soon so everyone can enjoy and comfortable stay in hotel), the front office is well and warm welcoming. All the protocol for Covid-19 was well established, the room was great, the TV and all stuff in the room was good. Thank you

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Terima kasih untuk Upgradenya

Customer review rating 4.2/5

Ayom R. Families - 04/09/2020 Confirmed reviews ALL

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Nemesius Ajom R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Extraordinary Room

TripAdvisor rating 4.0/5

Ayom_Rahwana 03/09/2020 TripAdvisor review

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Pak Ayom Rahwana, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice stay

Customer review rating 4.2/5

Dao Business - 29/08/2020 Confirmed reviews ALL

NIce stay, except in the room it quite noisy, can hear sound from room beside me and above..

Dear B. Budiarto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Joni Guest Service Manager

Good services

Customer review rating 4.2/5

D. W. Families - 23/08/2020 Confirmed reviews ALL

Good Location , thumbs up for the hospitality and the staff

Dear D. David, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable Short Stay in Mercure Surabaya

TripAdvisor rating 4.0/5

Beniis1105 Business - 18/08/2020 TripAdvisor review

It's a pleasant to stay during COVID-19 in Mercure Surabaya. The Hotel provides temperature check and hand sanitizer. Nice and comfortable room, spacious, and modern look. Breakfast was not so variety maybe this was only in this condition. Service during breakfast was great and the staff was very helpfull. Pool was not operated and not maintained well. Overall, it was comfortable.

Dear , Beniss 1105 We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Lokasi strategis

Customer review rating 4.2/5

V. Families - 17/08/2020 Confirmed reviews ALL

Everything is good. Except the pool and sauna was closed. Open it quick. Thanks

Dear V. Vincent, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

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