Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.5/5 230 reviews

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, modern, and adaptable, our hotel rooms in the 4-star Mercure Surabaya is truly a place for living, that is perfect for all you needs. Our rooms range from 24 to 54 sqm, with 42" LED TV connected to international cable channels, privilege benefits, standing shower, and free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  230 reviews

TripAdvisor Rating  4.5/5  1,598 reviews

Certificate of excellence 2022

Well located

Customer review rating 4.0/5

Herry B. Business - Confirmed reviews ALL

The room space is good, clean, the receptionist served well

Dear Herry B., Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Good Stay

Customer review rating 4.5/5

Enw Families - Confirmed reviews ALL

Good Stay. Good Breakfast. Friendly Staff. Fast Check in and Check out. Good location. Good Value for money.

Dear Ega N., Salam Hangat Dari Mercure Surabay Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Feels like home (as always)

Customer review rating 5.0/5

Dimas P. Business - Confirmed reviews ALL

For me, Mercure Grand Mirama Surabaya is not only a hotel but home. Feels accepted like a family become my reason for coming back over and over again. My best appreciate for a guy in the member dedicated desk who always proceed my check in. I am sorry, I forget the name. Perhaps he is Riko, Rio or someone else. He always proceed my check in. He is a good person. He is humble and treat me in a very good way. He has positive vibes. He is a good asset for your hotel. The quality of stay is always excellence. It always beyond my expectation. your food is also good. I love your sop buntut. It is my most favourite cuisine in yours.

Swimming pool

Customer review rating 5.0/5

Mei Families - Confirmed reviews ALL

Swimming pool nya child friendly banget

Excelent services

TripAdvisor rating 5.0/5

Rati R TripAdvisor review

Good services,nice services,and more comfort to stay,specially at the weekend, really like for the menu and will stay more longer when get some holiday. Keep spirit to continues of excelent services. And will be pleasure for the guest to stay comfort and well.

Dear Ibu Ratir Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 82 reviews 8.2/10 Location
  • 295 reviews 7.6/10 Room
  • 480 reviews 8.9/10 Service
  • 259 reviews 8.9/10 Food
  • 237 reviews 8.6/10 Amenities
  • 161 reviews 8.4/10 Cleanliness
  • 104 reviews 8.7/10 Breakfast
  • 72 reviews 5.5/10 Comfort

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