Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.8/5 1,335 reviews

Mercure Surabaya Grand Mirama - Image 1
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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,335 reviews

Customer review rating 5.0/5

Gita M. S. Families - Confirmed reviews ALL

I had a very pleasant stay at Mercure Surabaya Grand Mirama. The room was clean, comfortable, and well-maintained. The staff were friendly, helpful, and provided excellent service throughout my stay. The overall atmosphere of the hotel was welcoming and relaxing. I truly enjoyed my experience and would definitely recommend this hotel to others. Looking forward to staying here again in the future.

Dear Gita M. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 4.5/5

Ratih H. Families - Confirmed reviews ALL

The staff very veryyyy helpfull, breakfast all good, large and clean room but i think the kids corner should be more spacious with many variation for toddler.

Dear Ratih H. Thank you so much for the glowing review! It is wonderful to hear that our team made such a positive impression and that you enjoyed the breakfast and the comfort of your room. We also truly appreciate your constructive feedback regarding the kids' corner. Providing a great experience for our youngest guests is very important to us, and we have shared your suggestions about increasing the space and variety for toddlers with our management team for future improvements. We look forward to welcoming you and your family back for an even better stay soon Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 5.0/5

Nikijuluw M. M. Families - Confirmed reviews ALL

Good

Dear Nikijuluw M. M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 4.5/5

Febrina L. Families - Confirmed reviews ALL

Nyaman

Dear Febrina L., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 4.0/5

Moh T. A. Couples - Confirmed reviews ALL

I can still hear loud noise from room next door

Dear Moh T. A., Thank you for your wonderful feedback regarding our location, room comfort, and the service provided by our team. We are delighted to know these aspects made your stay enjoyable. However, we sincerely apologize for the disturbance caused by noise from the neighboring room. We understand how important a quiet environment is for a restful stay. Please rest assured that we are looking into ways to improve our room soundproofing. For your next visit. We look forward to welcoming you back soon Sincerely, Sugito Adhi Cluster General Manager

Other web-users rate our hotel

  • 120 reviews 9/10 Location
  • 542 reviews 8.4/10 Room
  • 919 reviews 9.4/10 Service
  • 10 reviews 9.2/10 WiFi
  • 543 reviews 9.3/10 Food
  • 270 reviews 9/10 Cleanliness
  • 234 reviews 9.4/10 Breakfast

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