Mercure Surabaya Grand Mirama 4 stars

Dear Ms Beatta M. R., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Surabaya Grand Mirama. We are delighted to know that you enjoyed your room upgrade and had a pleasant experience with our spacious and well-maintained rooms. It is also wonderful to hear that our team was helpful and that you enjoyed our breakfast selection. We truly appreciate your constructive feedback regarding our team’s greeting and interaction with guests. We will share this with our colleagues as a valuable reminder to always maintain warm, proactive, and personalized hospitality whenever welcoming and assisting our guests. Regarding our swimming pool, we appreciate your comment and understand that every guest has different expectations. Your feedback will be taken into consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable feedback and for choosing Mercure Surabaya Grand Mirama. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Sugito Adhi Cluster General Manager

Dear Mr Alexius L., Thank you for taking the time to share your detailed feedback following your stay at Hotel Mercure Surabaya Grand Mirama. We are pleased to know that you appreciated our spacious room and found your stay to be good value for money. However, we are truly sorry to learn about the condition of the welcome amenities and, most importantly, the issue you encountered with the drinking water bottle. We understand how unpleasant and concerning this experience must have been, and we sincerely apologize for the inconvenience and disappointment it caused. Please be assured that your comments have been shared with our Housekeeping and Front Office teams for immediate investigation and corrective action. We also regret that our response at the time did not meet your expectations. While our team may have intended to document the issue for internal follow-up, we understand that our priority should have been to address your concerns with greater empathy and care. Your feedback is invaluable as it helps us improve both our product quality and service standards. We sincerely hope you will give us another opportunity to provide you with the level of hospitality that Hotel Mercure Surabaya Grand Mirama is committed to delivering. Sincerely, Sugito Adhi Cluster General Manager

Dear Ms Josephine S. S. Thank you for taking the time to share your experience at Hotel Mercure Surabaya Grand Mirama. We are delighted to know that you found your room clean and comfortable, and that you enjoyed our delicious breakfast. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back to Hotel Mercure Surabaya Grand Mirama for another enjoyable stay in the near future. Sincerely, Sugito Adhi Cluster General Manager

Dear Chamila H. Thank you very much for your wonderful review and for choosing Hotel Mercure Surabaya Grand Mirama. We are truly delighted to know that you had a very good stay and enjoyed our strategic location, comfortable accommodations, and the hospitality of our team. We are especially grateful for your loyalty as a Gold member. Your continued trust means a great deal to us, and it is rewarding to know that you plan to stay with us again on your future trips to Surabaya. We look forward to welcoming you back and providing you with another memorable experience that exceeds your expectations. Sincerely, Sugito Adhi Cluster General Manager

Dear Anang D. S. Thank you for sharing your wonderful review and for choosing Hotel Mercure Surabaya Grand Mirama. We are delighted to know that you enjoyed our spacious and clean room, as well as our breakfast selection. It is always rewarding to hear that our variety of breakfast options and convenient location contributed to a pleasant stay. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Surabaya. Sincerely, Sugito Adhi Cluster General Manager