Mercure Surabaya 4 stars

Good to be back here, we always stay in mercure when visit Surabaya city

I had a pleasant experience staying at Mercure Grand Mirama Surabaya. The connecting room was made available by the staff when I informed them one day prior to my arrival. Warm welcoming courtesy of the frontline staff was adequate. However, suffered a lot in finding a parking a spot as I had to drive taking my family with me. The security indicated that I had to obtain a VIP-pass to park the car, although there were at least 6-7 free parking spots available. Suffering because I had to take along my toddler and was not that convenient in accessing my car very far from lobby. The food was standard as in any other Accor accomodation. Could have easily given the "9 out 10" but again, was bothered by the parking service which made me wonder whether the hotel was suitable for families or just business trip.

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Room is a bit small, food is good

nice room and clean and friendly staff

As normal, I dont expect check-in at priority desk, but the staff insist me and they nicely offfer coffee while waiting for the room but never shown up. The check-out time is 10minutes what a way kong time that i ever experienced

We’re really enjoyed our short stay at this hotel. The room clean, the breakfast quite tasty and very important is the service very excellent. The check in & check out process fast enough, the staff very polite and nice. Excellent, definitely will stay again if we go to surabaya.

Very disppointing cleanliness of plates, bowls of Tri Murti Restaurants! I never found such dirty plates at other Mercure. The plates are oily, some dried rice on it.

One dissapointment is that the security didnt allow grabfood to go into hotel lobby.

great experience stayed in Mercure Surabaya, got warmest welcome with complimentary, surely come back again when visiting Surabaya

Room need renovated. Good service and very welcoming assistance prior to our stay. Staff put attention on details requested and try to fulfill all our requirements. Overall services is really good, although the hotel really need more attention on the room.

this is my coming after 8 months ago to this hotel, i feel warm welcome from ms Widya who care of my check in and also for restaurant team. thank you all

It was good. The hotel facilities, food and beverages, cleanliness, comfy, and so on. It's all nice. :)

The staff is really kind, when i went to the receptionist, and he knew i was a member of Leclub Accor (ALL), he bring me to the desk of member (rarely i found the desk was used at hotel around Jakarta), when i just sat, the member receptionists bring me drinks and cakes (i only experience this at Novotel Makassar), and ask me is there anything that i need, so nice and thoughtful!

Clean,front office staff verry humble and helping