Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 493 reviews

Best price
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Mercure Surabaya Grand Mirama - Image 1
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Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Telephone
Fax +62 31 5678383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  493 reviews

TripAdvisor Rating  4.5/5  2,196 reviews

So cool to be spend the night in mercure

TripAdvisor rating 4.0/5

Mohamad Dimas O TripAdvisor review

The room is clean, comfort but is so cold, the bathroom is clean and the warm watter is good but the smell is not good sometimes. There's a lot kind of food and so yummy, but there's some food which not good enough, but its not problem. Its a good experience to be here

Thank you for your services Mercure Surabaya

TripAdvisor rating 5.0/5

rona bisca w TripAdvisor review

I get good service from Mercure Surabaya Grand Mirama staff,,,my room so clean and tidy, they make me want to stay more longger in Mercure Surabaya Grand Mirama,I will be back to your hotel soon as possible,I will invite my family and my friend to stay in Mercure Surabaya,,,,,,,,,,,,,🤗🤗🤗

Dear Ronabiscaw, We are very grateful for your comments regarding your visit to Mercure Surabaya. It is a pleasure for us to receive feedback from you. We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Sugito Adhi General Manager

Centre of surabaya location

Customer review rating 1.0/5

Adrian G. Friends - Confirmed reviews ALL

My door are locked from inside because of the door holding is stuck from inside and they try to fix it take a long time for fix it

Dear Hartanto G., Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Great taste of food at mercure grand mirama surabaya

TripAdvisor rating 5.0/5

Nia A TripAdvisor review

Such a great experience stay at this hotel. Having a comfort room, delicious taste of food, good facilities and all staff very humble and helpful. Thank you mercure ❤️❤️❤️❤️❤️👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

Dear Niaa502, We are very grateful for your comments regarding your visit to Mercure Surabaya. It is a pleasure for us to receive feedback from you. We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Sugito Adhi General Manager

Great location with very friendly staff

Customer review rating 5.0/5

Charles C. Couples - Confirmed reviews ALL

Had a short stay for two nights. Well greeted by Didi at reception.

Dear Chye Lai C., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 91 reviews 8.6/10 Location
  • 398 reviews 7.7/10 Room
  • 719 reviews 9.2/10 Service
  • 9 reviews 7.6/10 WiFi
  • 472 reviews 9.3/10 Food
  • 211 reviews 8.9/10 Cleanliness
  • 178 reviews 9/10 Breakfast
  • 96 reviews 5.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.