Mercure Surabaya Grand Mirama 4 stars

Name: Mercure Surabaya Grand Mirama | 4-Star Hotel In Surabaya, Indonesia - ALL - ALL
Address: Jl Raya Darmo 68 - 78, SURABAYA, 60264, ID
Telephone: +62315623000
Rating: 4.8

Customer review rating (ALL Rating) 4.8/5 1,355 reviews

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Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

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Mercure Surabaya Grand Mirama

Hotel for travellers looking for local and authentic experiences

Centrally located in Surabaya City, Mercure Surabaya Grand Mirama is a mid-scale hotel that's perfect for both business and leisure travelers. It's close to Juanda airport, Tunjungan Plaza shopping center, Gubeng railway station, and many other well-known attractions. Featuring 257 rooms, including 19 suites, 3 restaurants, a coffee shop, a pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rentals, and a spa is a part of the facilities at this 4-star hotel.

Mercure Surabaya Grand Mirama, a 4-star hotel in the heart of Surabaya, offers easy access to Juanda Airport, Tunjungan Plaza, and Gubeng Station with 257 rooms, dining, meeting facilities, pool, gym, and health club, it's perfect for business or leisure. Stay at Mercure Surabaya Grand Mirama, a 4-star hotel close to Juanda Airport, Tunjungan Plaza, and Gubeng Station. Perfect for business or leisure.

Surabaya is the center of business, commerce, industry and education in Eastern Indonesia. Besides having cultural and historical value, the city also have rapid business life, as well as great leisure experiences and mouth-watering culinary choices.

Our hotel offers class, comfort, and convenience. Our dedicated service team will help you in experiencing all your private and professional events in style

Sugito Adhi, Hotel Management

Hotel extras

Strategically located to Gubeng Train Station and Juanda Airport
Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent
Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

Room

Classic Room - 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

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Room

Classic Superior Room, City View - 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic Superior Room, City View - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Accessible room

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Room

Privilege King Room, City View - 1 king size bed

4 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Deluxe Suite - 1 king size bed

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)

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Room

Privilege Twin Room, City View - 2 single bed

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

Privilege Luxe King, Ideal for Family - 1 king size bed

4 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Privilege Luxe Twin, Ideal for Family - 2 single bed

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Twin bed(s)

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Suite

Studio Suite Room, Ideal for Family - 1 king size bed

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)

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Suite

Privilege Suite - 1 king size bed

4 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Room

Classic Superior Room, City View - 2 single bed

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

+62 31 5623000

+62 31 5678383

Gubeng Station

Railway station

Access: 4 km / 2.49 mi 15 min drive

Shuttle

Shuttle on call

Tugu Pahlawan

Tourist attraction

Access: 1.5 km / 0.93 mi 7 min drive

Shuttle

Shuttle on call

Surabaya Zoo

Zoo

Access: 2.5 km / 1.55 mi 5 min drive

Shuttle

Shuttle on call

Tunjungan Plaza

Shopping centre/mall

Access: 2 km / 1.243 mi

Shuttle

Additional charge

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

Near the property

Car park

TRIMURTI RESTO

Indonesian and international cuisine in an open kitchen style, close to the lounge area and gives you a view to the Mercure Surabaya's swimming pool and pond.

LAN HUA

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms, ideal for business meetings and social gatherings in our 4-star hotel.

EBISU

To provide a new dining experience, Ebisu serves Japanese dishes with active promotion and is available to both in-house and outside guest.

COFFEE CAFE

Sit back and enjoy sumputous café food in a food truck concept in downtown Surabaya.

COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of Mercure Surabaya hotel along with a pleasant garden arrangement and pool snack bar.

Meetings & Events

Number of Meeting Room: 14
Surface of the largest room: 1100 m² / 3609 sq ft
Maximum seats capacity: 1200
Maximum capacity for banquets: 700

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.8/5 1,355 reviews

Agus P. Families - 6/17/2026 Confirmed reviews ALL

Dear Mr, Agus P. Thank you so much for your five-star review and such wonderful appreciation for our hotel! We are delighted to read that you experienced impeccable service, comfort, and safety during your stay. Your special praise for Mr. Didik and Mr. Bagus Nugroho has been passed on directly to them. Your words of gratitude are a source of great pride and a source of encouragement for them and the entire team to always welcome every guest with a smile and sincere attention. We are also delighted to learn that you enjoyed the cleanliness and modern design of our rooms, our convenient location, and the deliciousness of our breakfast. It was a great honor to provide you with an overall "Very Good" stay. We all look forward to welcoming you back on your next visit with another round of exceptional service! Sincerely, Sugito Adhi Cluster General Manager

Andy C. Families - 6/13/2026 Confirmed reviews ALL

Dear Mr Andy C. Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointment you experienced, particularly regarding our valet service. We are truly sorry to learn that you were asked for money by our valet staff and that the service provided did not reflect the warm hospitality, professionalism, and courtesy that we strive to deliver. Your comments have been taken very seriously and will be shared with the relevant department for immediate review, coaching, and corrective action. We also regret that the room did not meet your expectations in terms of style and overall appearance. Your feedback regarding room upgrades is valuable and has been noted as part of our continuous efforts to enhance our facilities and guest experience. Thank you as well for highlighting the need for additional training for our valet team. Constructive feedback such as yours helps us identify areas where we can improve and ensure a better experience for all our guests. We appreciate your candid comments and hope you will allow us the opportunity to restore your confidence in a future stay. Warm regards, Sugito Adhi Cluster General Manager

D. D. Business - 6/13/2026 Confirmed reviews ALL

Kepada Bapak D. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Anda di Hotel Mecure Surabaya Grand Mirama Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan yang kami berikan, kebersihan hotel yang terjaga, serta nilai yang Anda rasakan dari harga yang kami tawarkan. Kepuasan tamu merupakan prioritas utama kami, dan apresiasi seperti ini menjadi motivasi bagi seluruh tim untuk terus memberikan pelayanan terbaik. Kami berharap dapat kembali menyambut Anda dalam kunjungan berikutnya dan memberikan pengalaman menginap yang sama menyenangkannya, bahkan lebih baik lagi. Hormat kami, Sugito Adhi Cluster General Manager

Bambang D. S. Solo - 6/11/2026 Confirmed reviews ALL

Kepada Bapak Bambang D. S. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Bapak bersama kami. Kami sangat senang mengetahui bahwa Bapak merasakan pelayanan yang ramah dari tim kami. Apresiasi yang Bapak sampaikan menjadi motivasi bagi seluruh staf untuk terus memberikan pelayanan terbaik dan menciptakan pengalaman menginap yang berkesan bagi setiap tamu. Kami berharap dapat kembali menyambut Bapak di kesempatan berikutnya dan memberikan pengalaman yang semakin menyenangkan. Hormat kami, Sugito Adhi Cluster General Manager

Josephine S. S. Business - 6/10/2026 Confirmed reviews ALL

Dear Josephine S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Web-users rating

Other web-users rate our hotel

133 reviews 8.8/10 Location
576 reviews 8/10 Room
930 reviews 9.3/10 Service
11 reviews 9.2/10 WiFi
509 reviews 9.3/10 Food
288 reviews 8.9/10 Cleanliness
233 reviews 9.5/10 Breakfast
179 reviews 9/10 Vibe

22 reviews 8.9/10 Location
94 reviews 8/10 Room
110 reviews 9.6/10 Service
51 reviews 8.9/10 Cleanliness
31 reviews 5.6/10 Comfort
23 reviews 9.5/10 Breakfast

18 reviews 9/10 Location
85 reviews 7.9/10 Room
93 reviews 9.6/10 Service
38 reviews 8.5/10 Cleanliness
29 reviews 9.2/10 Breakfast
22 reviews 6.2/10 Comfort
6 reviews 6.6/10 Wellness Area

13 reviews 8.8/10 Location
37 reviews 7.5/10 Room
44 reviews 8.6/10 Service
14 reviews 9.2/10 Food
14 reviews 8.6/10 Vibe
13 reviews 9.1/10 Cleanliness
12 reviews 5.6/10 Comfort
5 reviews 9.3/10 Breakfast

7 reviews 8.9/10 Location
26 reviews 7.5/10 Room
31 reviews 9.4/10 Service
9 reviews 8.9/10 Cleanliness
7 reviews 6/10 Comfort
6 reviews 9.5/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

Mercure Surabaya Grand Mirama features several dining venues:

Trimurti Resto: Indonesian and international cuisine (06:00 AM - 10:00 PM)
Lan Hua: Chinese cuisine (10:00 AM - 10:00 PM with afternoon break)
Ebisu: Japanese dishes (10:00 AM - 10:00 PM with afternoon break)
Coffee Cafe: Sandwiches and cakes (06:00 AM - 07:00 PM)

We offer a breakfast buffet, children's menus, and halal or vegetarian options.

What are the check-in and check-out times?

At Mercure Surabaya Grand Mirama, check-in is from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Surabaya Grand Mirama regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.