Mercure Surabaya 4 stars

Name: Mercure Surabaya
Address: SURABAYA, 60264, INDONESIA
Telephone: (+62)31/5623000
Rating: 4.2

Customer review rating 4.2/5 5,120 reviews

ALLSAFE approved hotel

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+ 28 Services

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Mercure Surabaya

Hotel for travellers looking for local and authentic experiences

Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

Surabaya is the center of business, commerce, industry and education in Eastern Indonesia. Rich with cultural and historical value, the city also have rapid business life, as well as great leisure experience and mouth watering cullinary choices.

Hotel extras

257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)
3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar
Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa
14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design
Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Services for children
- Babysitting on request
- Outdoor playground for children
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
JUANDA INTL AIRPORTPaying
Languages spoken at the hotel
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PMPaying
Electric car recharging units
Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
Boutiques/shopping
- Cash machine
- Currency exchange
- Gift shop/newspaper shop
- Hairdressing salon
Porter
Concierge

Outdoor unheated pool
Fitness centre
Well-beingPaying
- Jacuzzi (Paying)
- Massage (Paying)
- Sauna (Paying)
Services for children
- Babysitting on request
- Outdoor playground for children
Golf
- Golf course 18 holes(Nearby)
- Golf course 9 holes(Nearby)
Quad bikesPaying

BreakfastPaying
4 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours
Snack & beverage machine

13 meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying
By train
Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Superior 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Premier Superior Queen

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Free in Room Mineral Water
Satellite/cable colour TV
Business Desk
Bathroom products
Mini bar with free soft drinks(...)

Premier Superior Twin

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Mini bar with free soft drinks(...)

Rooms

Our restaurants and bars

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

00:00 - 23:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 1,100 m²
Maximum capacity: 2,000 people
Maximum banquet capacity: 700 people

Find out more

Good business hotel

Wahju A. Couples - 19/02/2020 Confirmed reviews ALL

It is first time that I stay in Mercure Darmo Surabaya . Overall service is excellent, staff very polite , room was clean . Breakfast food is limited variant but very delicious

Dear Wahju A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good Location, Good Staff

Herman S. Families - 13/02/2020 Confirmed reviews ALL

Excellent check in and out

Dear Herman S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Well services

Jvt Business - 31/01/2020 Confirmed reviews ALL

Good reservation & welcoming experience, good room interior, helpful and well communicate from the staff.

Dear Mr Yuvens W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Clean

M. R. Business - 28/01/2020 Confirmed reviews ALL

The hotel is clean and the staffs is polite

Dear m. mutia, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice place

Anonymous Business - 23/01/2020 Confirmed reviews ALL

feel comfort

Dear Kwee V., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Raymond Business - 22/01/2020 Confirmed reviews ALL

Room new but some facilities not working. Rain shower was spraying all over, the handle of shower head was loose too

Dear Mr Raymond W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Especially the facilities in our room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice Room and Strategic

legionnes Family - 20/01/2020 TripAdvisor review

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

After 4 years......

Dr D. P. Solo - 12/01/2020 Confirmed reviews ALL

After 4 years, I am back to this property. It looks better and the staff were even more polite. The breakfast was good. Will be back there again soon.

Dear Doctor David P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good hotel with excellent customer service

Yanto Families - 04/01/2020 Confirmed reviews ALL

Very good experience, clean hotel and friendly staffs

Dear yanto t., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great service

Js Business - 04/01/2020 Confirmed reviews ALL

Great service from hotel. They upgrade my room eventhough I only stay 1 night. Will come back stay here when i back to Surabaya

Dear Johny S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great location

Andrewow26 Family - 04/01/2020 TripAdvisor review

Nice cozy hotel... great location in the middle of surabaya. great breakfast and coffee... nice swimming pool. surrounded with trees, soo the temp always cool. great jappanese food. you can rent a bike or electric bike infront

Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great hospitality

A. Families - 01/01/2020 Confirmed reviews ALL

Good to be back here, we always stay in mercure when visit Surabaya city

Dear A. Andreas, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

superb experience

Dr M. I. Families - 31/12/2019 Confirmed reviews ALL

I had a pleasant experience staying at Mercure Grand Mirama Surabaya. The connecting room was made available by the staff when I informed them one day prior to my arrival. Warm welcoming courtesy of the frontline staff was adequate. However, suffered a lot in finding a parking a spot as I had to drive taking my family with me. The security indicated that I had to obtain a VIP-pass to park the car, although there were at least 6-7 free parking spots available. Suffering because I had to take along my toddler and was not that convenient in accessing my car very far from lobby. The food was standard as in any other Accor accomodation. Could have easily given the "9 out 10" but again, was bothered by the parking service which made me wonder whether the hotel was suitable for families or just business trip.

Dear Doctor Mohammad I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great stay

Therballix Family - 30/12/2019 TripAdvisor review

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Quite good, will consider to stay again

Lucas S. Families - 28/12/2019 Confirmed reviews ALL

Room is a bit small, food is good

Dear Lucas Shindunata S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

family hotel

Esti H. Families - 28/12/2019 Confirmed reviews ALL

nice room and clean and friendly staff

Dear Esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Somehow dissapointed at the check-in in the priority desk

Dodi Business - 27/12/2019 Confirmed reviews ALL

As normal, I dont expect check-in at priority desk, but the staff insist me and they nicely offfer coffee while waiting for the room but never shown up. The check-out time is 10minutes what a way kong time that i ever experienced

Dear Dodi w., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great stay

Anonymous Families - 26/12/2019 Confirmed reviews ALL

We’re really enjoyed our short stay at this hotel. The room clean, the breakfast quite tasty and very important is the service very excellent. The check in & check out process fast enough, the staff very polite and nice. Excellent, definitely will stay again if we go to surabaya.

Dear J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Cleanliness, cleanliness, cleanliness

Anastasia M. S. Families - 25/12/2019 Confirmed reviews ALL

Very disppointing cleanliness of plates, bowls of Tri Murti Restaurants! I never found such dirty plates at other Mercure. The plates are oily, some dried rice on it.

Dear Anastasia m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

Good

Rachmat Families - 25/12/2019 Confirmed reviews ALL

One dissapointment is that the security didnt allow grabfood to go into hotel lobby.

Dear Rachmat M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Our most recent 20 reviews

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