Mercure Surabaya 4 stars

Check in and check out is easy breezy. Got upgraded to previlige room. Kuddos to check in agents!

Mercure Grand Mirama is always the best place for staycation. The location, the staffs, the services, the health procotol, everything are just beyond words

Good food, clean room, nice frontliner

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Clean and spacious room, friendly staff, good breakfast.

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Check in was smooth and fast enough even there was so crowded because government and wedding event. Also it was nice because my room was upgraded to suite and this was my 2nd stay during pandemic. Thank you

it is very comfortable when stay at comfort hotel and new room like MERCURE SURABAYA

COVID-19 protocols well implemented, right from arrival before entrance to hotel. I stayed at 6th floor, unfortunately the view was not so interesting, facing the roof other building and trees.

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Honestly a little regret by my stay at mercure surabaya. The hotels, location, and room are great, but the staff give me a gesture or attitude that show them not welcome to us that day.

overall good. need to fixing tv channels. Many of them are not have good connection.

Awesome experience and nice service from hotel, nice place food and healthy food

Safe and very comfortable

Hotel was quiet not like usual before pandemic (I wish this will end soon so everyone can enjoy and comfortable stay in hotel), the front office is well and warm welcoming. All the protocol for Covid-19 was well established, the room was great, the TV and all stuff in the room was good. Thank you