Description
Hotel extras
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Strategically located to Gubeng Train Station and Juanda Airport
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Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent
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Only 6 minutes by vehicles to Tunjungan Plaza
Our accommodation(s)
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Room
Classic Room - 1 king size bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
Room
Classic Room - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x Twin bed(s)
Room
Classic Superior Room, City View - 1 king size bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding x King size bed(s) and 1 x King size bed(s) and 1 x King size bed(s)
Room
Classic Superior Room, City View - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x Twin bed(s)
Room
Privilege King Room, City View - 1 king size bed
- 4 pers. max
- 28 m² / 301 sq ft
- Bedding 1 x King size bed(s)
Room
Privilege Twin Room, City View - 2 single bed
- 4 pers. max
- 28 m² / 301 sq ft
- Bedding 2 x Twin bed(s)
Room
Privilege Luxe King, Ideal for Family - 1 king size bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
Room
Privilege Luxe Twin, Ideal for Family - 2 single bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x Twin bed(s)
Room
Deluxe Suite - 1 king size bed
- 4 pers. max
- 48 m² / 516 sq ft
- Bedding 1 x King size bed(s)
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Suite
Studio Suite Room, Ideal for Family - 1 king size bed
- 4 pers. max
- 48 m² / 516 sq ft
- Bedding 1 x King size bed(s)
Suite
Privilege Suite - 1 king size bed
Non contractual photo
- 4 pers. max
- 54 m² / 581 sq ft
- Bedding 1 x King size bed(s)
Hotel location
Mercure Surabaya Grand Mirama
Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia
GPS:-7.28505, 112.739236
Access and transport
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Gubeng Station
Railway station
Access: 4 km / 2.49 mi 15 min drive
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Shuttle
Shuttle on call
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Tugu Pahlawan
Tourist attraction
Access: 1.5 km / 0.93 mi 7 min drive
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Shuttle
Shuttle on call
Surabaya Zoo
Zoo
Access: 2.5 km / 1.55 mi 5 min drive
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Shuttle
Shuttle on call
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Tunjungan Plaza
Shopping centre/mall
Access: 2 km / 1.243 mi
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Shuttle
Additional charge
Hotel services
Check-in from - Check out up to
- Swimming pool
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
- Car park
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TRIMURTI RESTO
Indonesian and international cuisine in an open kitchen style, close to the lounge area and gives you a view to the Mercure Surabaya's swimming pool and pond.
LAN HUA
Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms, ideal for business meetings and social gatherings in our 4-star hotel.
EBISU
To provide a new dining experience, Ebisu serves Japanese dishes with active promotion and is available to both in-house and outside guest.
COFFEE CAFE
Sit back and enjoy sumputous café food in a food truck concept in downtown Surabaya.
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COFFEE CAFE
Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.
OASIS SWIMMING POOL
The Oasis swimming pool is located at back of Mercure Surabaya hotel along with a pleasant garden arrangement and pool snack bar.
Breakfast
Non contractual photo
Start your new day with special treats. Our Buffet Breakfast serves from Continental's classic to American's favorites along with Indonesian's famous dishes. If you prefer, have a continental breakfast sent up to your room for your private convenience
Pool
Enjoy a peaceful retreat by the pool, where cool waters and a soothing ambiance create the perfect place to relax.
Fitness center
Stay fit while you're away from home. Our personal trainer is ready to make you sweat with his train programs...or join our daily health class: Gym Ball, Cardio Dance, Yoga, Aerobic, Pilates and many more...
Spa
Relax, Restore and Revitalise. At Vous Spa, you are the center of attention. Our treatment is blending best local beauty and health traditions to soothe and harmonise your senses.
Meetings & Events
- Number of Meeting Room
- 14
- Surface of the largest room
- 1100 m² / 3609 sq ft
- Maximum seats capacity
- 1200
- Maximum capacity for banquets
- 700
Weddings
Non contractual photo
Our Team brings a wealth of knowledge and skills,enabling us to reach the excellent standard that is today.We cannot guarantee you the sunshine,but we can assure you of a warm welcome & a professional-dedicated team who will ensure a perfect WEDDING day
Our guest reviews
ALL Rating
Customer review rating 4.5/5
Ni W. W. D. Business - Confirmed reviews ALL
Dear Ni W. W. D., Mrs We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager
Customer review rating 3.5/5
Afifah R. H. Friends - Confirmed reviews ALL
Dear, Afifah R. H.,Mrs Thank you for sharing your experience. We deeply regret and sincerely apologize for failing to meet your expectations, especially as your experience fell far short of the service standards we pride ourselves on. We have noted the crucial points you raised: • Hot Water & Shower Facilities: We will ensure our technicians thoroughly inspect the hot water and shower system. We greatly appreciate your honest feedback, as it serves as a wake-up call for immediate improvements. We hope to be given the opportunity to provide even better service on your next visit. Sincerely Hendrik Rufus Front Office Manager
Customer review rating 5.0/5
Lanang A. N. Families - Confirmed reviews ALL
Dear Lanang A. N., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager
Taste of breakfast
TripAdvisor rating 4.0/5
Tosca N TripAdvisor review
Kepada Bapak / Ibu Tamu yang terhormat, Kami sangat menghargai komentar Anda mengenai pengalaman menginap Anda di Mercure Surabaya Grand Mirama. Merupakan suatu kebahagiaan bagi kami menerima umpan balik positif. Saya akan menyampaikan komentar Anda kepada tim kami. Saya yakin umpan balik ini akan menjadi penyemangat bagi seluruh staf kami dalam upaya kami untuk terus meningkatkan kualitas layanan. Terima kasih sekali lagi atas pengalaman Anda, dan kami harap kunjungan Anda berikutnya akan sama menyenangkannya dengan kunjungan sebelumnya. Hormat kami, Sugito Adhi Cluster General Manager
It's much better than it was 3 years ago
TripAdvisor rating 5.0/5
gaksital TripAdvisor review
Dear Valued Guest, Thank you for taking the time to share your staying experience at Mercure Surabaya Grand Mirama. We are truly delighted to hear that you were satisfied with our services during your visit. As an Accor member, your comfort and satisfaction are our top priorities. We are pleased to know that you enjoyed your room upgrade, our breakfast offerings, and the late check-out facility. I will certainly pass along your appreciation to our staff for their dedication and for successfully meeting your needs during your stay. On the other hand, please accept my sincere apologies for the inconvenience caused by the water pressure and shower temperature in your room. We have forwarded your report to our Engineering team for immediate inspection and repair to ensure stable water temperature and ideal pressure for our future guests. We look forward to welcoming you back and providing you with an exceptional experience in our Suite on your next visit. Warm regards Sugito Adhi Cluster General Manager
In partnership with TripAdvisor
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